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Position DescriptionPosition Title: Community Partnership School DirectorSupervisor: Vice President, Community Partnership SchoolsClassification: Full Time, ExemptSalary Range: $48,000-$55,000Location: Lee, Hendry, Glades CountiesApplication Deadline: November 8, 2024, 4:00pmSubmit Cover Letter and Resume: <a href="mailto:Angela@UnitedWayLee.org" target="_blank">Lisette@UnitedWayLee.org</a>About United Way of Lee, Hendry, and Glades:United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer driven organization dedicated to improving the qualityof life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners),community building, volunteer advancement, and information and referral. UWLHG is a $20 million nonprofit socialservices organization, with 80 employees in five locations with the main campus being located at 7273 ConcourseDrive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, andfederal grants.Position Summary:Guides high-quality program development, implementation, and management of the Community Partnership Schools.Develop and nurture positive relationships with school administrators and relevant community agencies tooperationalize the partnership, as well as work closely with the University of Central Florida support staff to monitor,report, and meet outcomes of the Community Partnership School grant.Essential Functions1. Participate in strategic planning with University of Central Florida, and community partners including FloridaGulf Coast University, Lee Health, and The School District of Lee County.2. Identify, develop, and implement exciting and engaging programming that supports the collective vision ofcommunity schools.3. Develop and market programs that aim to increase educational opportunities and social connections for thestudents, as well as their families.4. Develop and enhance parent involvement in class activities, connecting them with resources whenappropriate.5. Identify providers for health care, translation service, after school programming, etc.6. Negotiate local collaborative service agreements and contracts within conjunction with school leadership.7. Oversee that the Community Partnership School program meets all licensing, contractual, quality managementand outcome standards and requirements, in partnership with the University of Central Florida.8. Develop and regularly monitor the budget of each funding source and corresponding service areas.9. Coordinate billing and budgeting with the United Way Finance Department.10. Implement and manage the evaluation and reporting of data from each of the service areas.11. Represent the community school at pertinent meetings / functions.12. Attending trainings and site visits as required.13. Direct contract management activities for program and develop plan for sustainability.14. Participate in fundraising and grant writing activities.15. Participate in the quality improvement process and conduct performance evaluations.16. Recruit, hire, train and supervise Community Partnership School program staff.17. Develop procedures and policies as needed.18. Provide monthly updates of the Community Partnership School for Community Impact to present at themonthly Board of Directors meetings.19. Supervisory Responsibilities: Oversee the Community Partnership School staff, volunteers, and interns. Maintainconfidentiality and adhere to HIPAA regulations.Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities maychange at any time with or without notice.Education, Skills, and Experience: • Master’s degree in a Human Services-related field from an accredited college or University preferred. • Minimum of five (5) years' experience in children’s services, education, or community health, with two (2) yearsin program development and administration. Knowledge of volunteer management, community relations, andproject management. • Interpersonal: Excellent active listening, interpersonal, and cultural diversity skills. Strong problem-solving, criticalthinking, prioritization, and judgment abilities. • Communication: Proficient in business writing, report preparation, and public speaking. Able to presentinformation and respond to diverse groups, including employees, managers, and senior leaders. • Technical: Proficient in MS Office and database programs. • Administrative: Strong operational and organizational skills. • Preferred: Local experience with the School District of Lee County and/or school administrators. Experience incommunity engagement.Licenses: Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Physical Requirements &amp; Working ConditionsPhysical Demands: The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. While performing the duties of this job, theemployee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required touse finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee mustfrequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may beadditional physical requirements associated with department meetings/events. Specific vision abilities required by thisjob include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, andvisual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsitemeetings, or event locations within Lee, Hendry, or Glades County.Work Environment: The work environment characteristics described here are representative of those an employeeencounters while performing essential functions of this job. Reasonable accommodation may be made to enableindividuals with disabilities to perform the essential functions. This job operates in a professional office environment,including occasional off-site venues, and outside event areas in various weather conditions. This role routinely usesstandard office equipment such as computers, phones, and photocopiers. This is a full-time position. Days and hours ofwork are Monday through Friday, typically 8 a.m. - 5 p.m. Evening and weekend events may be required as job dutiesdemand.United Way is an equal employment opportunity employer and does not discriminate against any person because ofrace, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protectedby law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities,and all employment actions. United Way will make reasonable accommodations for qualified individuals with knowndisabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.Level II background screening will be conducted because of the nature of the position. Applicants may be asked totake an online skills assessment.UWLHG is an exceptional workplace that can provide you with: • Opportunity to work with smart, passionate and enthusiastic team members and volunteers • Working with diverse staff and other constituents • Culture of high-performance expectations and accountability • Exciting and challenging work • Opportunity to help solve the community’s toughest problems • Competitive pay that is commensurate with demonstrated successful performance and experience • Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO

United Way of Lee, Hendry, Glades

Community Partnership School Director 

Position Summary:The CEO of United Way of Southern Chester County (UWSCC) provides visionary leadership, strategic direction, and operational oversight for the organization. The CEO ensures the development, implementation, and sustainability of community programs and partnerships that address critical local needs in education, financial stability, health, and emergency services. The role focuses on relationship building with donors, local businesses, government agencies, and nonprofits while aligning the organization's efforts to create measurable social impact.Key Responsibilities:Strategic Leadership and Vision:<ul><li>Develop and implement the organization’s strategic plan in alignment with UWSCC’s mission to improve the lives of individuals and families in Southern Chester County.</li><li>Lead the team in identifying community needs and developing innovative solutions, focusing on the A.L.I.C.E. population and other vulnerable groups.</li><li>Drive efforts to achieve the organization’s mission through measurable outcomes and accountability.</li></ul>Fundraising and Resource Development:<ul><li>Oversee the fundraising strategy, working with individual donors, corporate sponsors, foundations, and grant opportunities to secure financial support for UWSCC’s programs.</li><li>Build and maintain relationships with major donors and stakeholders to support financial goals, including annual campaign drives like Giving Tuesday and events such as Southern Stars.</li><li>Identify new opportunities for partnerships with local businesses and community groups, like Longwood Gardens.</li></ul>Community and Partner Engagement:<ul><li>Serve as the public face of UWSCC in the community, representing the organization at public events, forums, and meetings with key stakeholders, including nonprofits, government officials, business leaders, and residents.</li><li>Foster collaboration among community partners to deliver services, including supporting programs like food banks, mental health services, childcare centers, and healthcare clinics.</li><li>Participate in local coalitions, such as SCCON, to enhance collective community efforts.</li></ul>Board Relations:<ul><li>Work closely with the Board of Directors to develop policy, provide recommendations, and support governance efforts.</li><li>Ensure that the Board has the information it needs to make informed decisions.</li><li>Act as a liaison between staff and the Board to communicate progress, challenges, and opportunities.</li></ul>Operational Management:<ul><li>Oversee day-to-day operations, ensuring the efficient use of resources, compliance with regulations, and the alignment of activities with the organizational mission.</li><li>Manage and inspire the staff, providing guidance, professional development, and fostering a collaborative, mission-driven environment.</li><li>Lead efforts to measure and report on the impact of programs and services.</li></ul>Financial Stewardship:<ul><li>Ensure sound fiscal management, including budgeting, financial reporting, and risk management.</li><li>Work with the finance team and Board Treasurer to prepare and monitor budgets and financial forecasts.</li></ul>Communications and Marketing:<ul><li>Develop and implement a communication strategy to raise awareness about UWSCC’s mission, programs, and the needs of Southern Chester County.</li><li>Oversee the creation of impactful messaging, including donor communications, press releases, and social media engagement.</li><li>Support public relations efforts to strengthen the UWSCC’s visibility and credibility in the community.</li></ul>Qualifications:<ul><li>Education: Bachelor’s degree in nonprofit management, business administration, social work, public administration, or a related field (Master’s degree preferred).</li><li>Experience:<ul><li>8-10 years of progressive leadership experience in the nonprofit sector, preferably with United Way or similar organizations.</li><li>Proven track record in fundraising, community building, and partnership development.</li><li>Strong experience in board management and working with diverse stakeholders.</li></ul></li><li>Skills:<ul><li>Excellent communication, public speaking, and interpersonal skills.</li><li>Demonstrated ability to lead, inspire, and manage a high-performing team.</li><li>Financial acumen and experience with nonprofit budgeting and reporting.</li><li>Strategic thinking and an ability to execute long-term plans.</li><li>Passion for community service and understanding of the challenges faced by vulnerable populations in Southern Chester County.</li></ul></li></ul>Additional Information:<ul><li>Work Environment: The CEO will be based in Southern Chester County and must be able to travel locally for meetings and events. The position requires occasional evening and weekend hours, depending on community engagement activities. This is an on-site position</li><li>Compensation: $85,000 - $100,000</li><li>Interested Applicants should send their resume and cover letter to <a href="mailto:CEOSearch@unitedwayscc.org" target="_blank">CEOSearch@unitedwayscc.org</a></li></ul>

United Way of Southern Chester County

Chief Executive Officer

The Stewardship Manager advances United Way’s major gift and planned giving programs. The position is responsible for cultivating and stewarding donors and prospects capable of making a major gift. The Stewardship Manager reports to the Senior Vice President of Philanthropy and is responsible for supporting the VP and SVP in their fundraising efforts.&nbsp; This position holds the primary working relationships with the leaders of the de Tocqueville society cabinet.We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.General Responsibilities:&nbsp;<ul><li>Inform and administer department strategies identifying and engaging current donors and major gift prospects to increase major and planned gifts</li><li>Help create executable, replicable and measurable fundraising outcomes for the department</li><li>Manage a portfolio of donors, meeting with them regularly and working with them to build an understanding of their philanthropic interests and how United Way can deepen our&nbsp;</li></ul>relationship with them.&nbsp;<ul><li>Ensure all current donors, lapsed donors and prospects are solicited appropriately and accurately.&nbsp;</li><li>Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing &amp; Communications.</li><li>Collaborate with other departments and organizational leadership.&nbsp;</li><li>Monitor and maintain budget controls.</li><li>Help set fundraising goals for de Tocqueville Society in partnership with Chairs and internal stakeholders.</li></ul>Key Accountabilities:&nbsp;<ul><li>Represent United Way’s de Tocqueville Society at all United Way events (some nights and weekends).&nbsp;</li><li>Recruit and support de Tocqueville chairs, committee chairs and cabinet members.&nbsp;</li><li>Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing &amp; Communications.</li></ul>KSA (Knowledge, Skills and Abilities):<ul><li>Bachelor’s degree required in related areas of position responsibilities</li><li>Minimum 3-5 years of experience in a major gifts role with proven results fer example experience working with donor capable of making a major or planned gift</li><li>Working knowledge of tax smart giving tools, planned giving programs and vehicles</li><li>Proficient in Microsoft Office&nbsp;</li><li>Experience with donor databases</li><li>Strong analytical and critical thinking skills</li><li>Excellent written and verbal communication skills</li><li>Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community</li></ul>To apply, please access&nbsp;<a href="https://helpingpeople.org/careers/" target="_blank">https://helpingpeople.org/careers/</a> to submit your resume&nbsp;and/or cover letterEmployment is contingent upon a successful background check.United Way of Greater St. Louis is an equal opportunity employer.

United Way of Greater St. Louis

Greater St. Louis

Leadership Societies Manager

UNITED WAY EMERALD COAST - JOB DESCRIPTIONJOB TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office ManagerCLASSIFICATION: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Part-time, Non-Exempt (20 hours/week)REPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President &amp; CEOHOURLY RATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $18-18.50/hrSUMMARY:&nbsp;As the Office Manager at United Way Emerald Coast, you’ll be at the heart of our operations, ensuring the office runs smoothly and efficiently. From managing mail, phone calls, and walk-ins to overseeing supply orders and schedules, you’ll play a key role in keeping everything on track. You’ll also support the President &amp; CEO with vital executive functions, helping maintain momentum on our mission to improve lives across the community. The ideal candidate is organized, detail-oriented, thrives in a dynamic environment, and is excited to contribute to our positive impact on the Emerald Coast.KEY AREAS OF RESPONSIBILITY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Provide administrative support to the President &amp; CEO, managing day-to-day tasks such as drafting correspondence, scheduling meetings, preparing agendas, gathering materials, preparing rooms, sending updates, taking minutes, and coordinating travel arrangements.</li><li>Maintain accurate and up-to-date records, including prospect lists, Board of Directors materials, event attendance, and volunteer committee rosters.</li><li>Collaborate with finance staff to manage Purchase Orders, track in-kind contributions, invoices, and reimbursements.</li><li>Work closely with development and finance teams to ensure effective donor and financial management.</li><li>Prepare and manage materials for mailings, including list management, merging letters, and overseeing collation, stuffing, and mailing.</li><li>Support the preparation of required data and documents for grant opportunities and funders.</li><li>Assist with planning and executing event logistics, including communications, site visits, venue and vendor coordination, staffing, reservations, and post-event analysis and follow-up.</li><li>Foster positive, collaborative relationships with UWEC employees, community partners, and volunteers, ensuring excellent communication and professionalism.</li><li>Oversee daily office operations, including vendor communications, supply orders, mail distribution, and office facility management.</li><li>Provide front desk coverage, ensuring a welcoming experience for visitors and efficient handling of phone calls and emails.</li></ul>Additional Responsibilities:&nbsp;<ul><li>Ensure all activities align with UWEC's core values and contribute positively to our culture.</li><li>Foster innovation and creativity by encouraging fresh approaches, sharing best practices, and creating a safe environment for risk-taking.</li><li>Take every opportunity to position UWEC as an inclusive, uplifting, and engaging organization.</li><li>Pursue professional development opportunities relevant to the role.</li><li>Represent UWEC at community events, as needed.</li><li>Coordinate and support special projects, as needed.</li><li>Assist with the organization’s disaster response efforts, when necessary.</li><li>Assist with other projects as assigned.</li></ul>MINIMUM KNOWLEDGE &amp; SKILLS REQUIRED:<ul><li>Understanding of and commitment to the mission, vision, and direction of UWEC.</li><li>1+ year of related experience preferred.&nbsp;</li><li>Ability to pass a Level 2 background screening to support vulnerable populations.</li><li>Excellent organizational, planning, and time management skills.</li><li>Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.&nbsp;</li><li>Experience in database management, including data entry, reporting, and results analysis, is preferred.</li><li>Proactive, solutions-oriented mindset with the ability to take initiative, lead projects, and deliver high-quality results.</li><li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.&nbsp;</li><li>Demonstrated ability to manage sensitive information with discretion and professionalism.</li><li>Strong collaboration skills, able to work independently and as part of a cross-functional team.</li><li>Ability to work respectfully and inclusively with a diverse population and multiple stakeholders.</li><li>Drivers’ license and reliable vehicle, or equivalent ability to travel within a 2-county region.&nbsp;</li></ul>WORKING CONDITIONS:&nbsp;<ul><li>The role involves a mix of sitting, standing, walking, and light physical activity, such as lifting up to 25 pounds.</li><li>Extended viewing of computer monitor is required.</li><li>Occasional local travel within the regional area, including some evenings and weekends (mileage reimbursed).&nbsp;</li><li>Reasonable accommodations will be made to ensure all individuals can perform the essential functions of the role.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.UWEC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

United Way Emerald Coast

Office Manager

We Love What Makes You UniqueYour perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As a team, we are also&nbsp;<a href="https://uwgnh.org/equity-statement" target="_blank">committed</a> to addressing systemic racism and injustice in our community, our partnerships, and our practices.&nbsp; Who Are We Looking For?Do you have a knack for relationship-building and a talent for executing memorable fundraising and donor events?&nbsp; We are looking for a proactive Fundraising and Events Coordinator to work independently and as a member of the Resource Development team to implement and support the fundraising initiatives at UWGNH that raise $3.5 million annually. What You'll DoWorkplace Fundraising:&nbsp;<ul><li>Execute best practices for successful United Way workplace fundraising campaigns with local businesses to achieve revenue goals.&nbsp;</li><li>Provide outstanding customer service with a focus on growing meaningful relationships. &nbsp;</li><li>Support the Sr. Director of Development in managing priority workplace campaigns and partnerships.&nbsp;</li></ul>Special Events:&nbsp;<ul><li>Plan and manage logistics for creative and engaging in-person and online community fundraising events including the annual Trike Race and our new Martini Competition and donor stewardship events.&nbsp;</li><li>Provide support and service to company-sponsored employee engagement events including peer-to-peer fundraisers.&nbsp;</li></ul>Department Coordination:&nbsp;<ul><li>Coordinate departmental and inter-departmental projects including mailings, donor touchpoints, recognition programs and promotional materials.&nbsp;</li></ul>Corporate Engagement&nbsp;<ul><li>Identify new business prospects and participate in strategy development and solicitation. &nbsp;</li><li>Represent United Way at networking and community events to increase visibility of United Way and build new relationships.&nbsp;</li></ul>What You Need:<ul><li>Related Experience: One to two years of work experience, preferably at a non-profit. &nbsp;Bachelor’s degree a plus.&nbsp;</li><li>Communication Skills: Strong verbal communication and writing skills to effectively present United Way’s message to businesses, employees and the community. Comfort and ability to represent and speak about United Way in a variety of settings and with diverse audiences.</li><li>Project Management Skills: Strong organizational skills and attention to detail. Ability to manage multiple projects, prioritizing and planning for highest productivity.&nbsp;</li><li>Relationship Building: Skills to establish and maintain high quality relationships with a variety of stakeholders and create a consistent, positive experience for donors and organizations at every touch point. Collaborate and build relationships across the organization. Ability to work with diverse staff, partners, and volunteers.</li><li>Technology Skills: Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, SharePoint and Teams. Experience with personalized large scale and small mailings required. Demonstrated comfort in learning new software/online tools as needed.&nbsp;</li><li>Database/CRM: Experience with Salesforce or other CRM products preferred.&nbsp; Knowledge of online giving platforms a plus.&nbsp;</li><li>Flexibility: Occasional evening or weekend hours are required.&nbsp; Reliable transportation with the ability to travel to and from meetings in greater New Haven is necessary.&nbsp;</li><li>Personal Qualities: Integrity, credibility, and dedication to the mission of UWGNH</li></ul>The pay range for this position is $45,000-$49,000.&nbsp;United Way staff currently work in a hybrid environment, and this role is expected to work 3 days per week in our New Haven office.&nbsp;In accordance with organizational policies, this position requires a criminal background check as a condition of employment.&nbsp;About United WayWe bring people and organizations together to create solutions to Greater New Haven's most pressing challenges in the areas of Education, Health, and Financial Stability, grounded in racial and social justice.&nbsp; We operate according to our organizational&nbsp;<a href="https://uwgnh.org/sites/uwgnh/files/2024-03/UWGNH%20Our%20Values%202024-website.pdf" target="_blank">values</a>.United Way is an Equal Opportunity Employer.&nbsp;Don’t check off every box in the listed requirements? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!Too apply: <a href="https://www.uwgnh.org/careers" target="_blank">Careers | United Way of Greater New Haven (uwgnh.org)</a>

United Way of Greater New Haven

Fundraising & Events Coordinator

Reports to:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; 211 StatewideOperations ManagerLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Must Reside in WisconsinUnited Way of Wisconsin is seeking an organized, enthusiastic, forward-thinking, and mission-focused individual who understands and respects the needs of 211 resource directory users and has an interest in the human services delivery system. The 211 Community Resource Database Associate (Associate) will develop and maintain relationships with agencies and community groups that assist all populations, with an emphasis but not limited to service providers in Wisconsin. This is a full-time regular, non-exempt position.&nbsp;ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to updating and improving the community resource directory is essential with an understanding that success will include in person conversations, professional phone, and written communication skills, and be comfortable with using modern technical platforms to enter data and edit content using a systemwide style guide.&nbsp;The individual should have exceptional listening skills, a high level of energy and integrity; compassion for all members of the community and staff and is self-motivated.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:The duties listed below are intended only as illustrations of the several types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.&nbsp;<ol><li>Database Maintenance</li></ol><ul><li>Regularly update and maintain a comprehensive database of community service providers, including contact information, eligibility criteria, and service details.&nbsp;</li><li>Accurately summarize an agency’s program and index the services according to the statewide standard indexing system.</li><li>Conduct research to identify added resources and incorporate them into the database.&nbsp;</li><li>Ensure data accuracy by verifying information with providers and updating as needed.&nbsp;</li><li>Ensure compliance with national accreditation, taxonomy, and coding standards.&nbsp;</li></ul><ol><li>Outreach and Community Engagement</li></ol><ul><li>Assist in implementing outreach strategies to raise awareness about available services within the community.&nbsp;</li><li>Conduct surveys, telephone, and other methods to regularly update and collect community resource database service listing.&nbsp;</li><li>Conduct presentations and workshops to educate the public about information and referral services.&nbsp;</li></ul>QUALIFICATIONS<ul><li>Excellent and demonstrated communication and interpersonal skills to interact with diverse populations.&nbsp;</li><li>Strong research and analytical abilities to identify appropriate resources.&nbsp;</li><li>Detail-oriented with strong organizational skills to maintain accurate database information.&nbsp;</li><li>Proficiency in computer applications for data entry, database management, and report generation.</li><li>Proficiency in using Microsoft Office products including word and excel.&nbsp;</li><li>Knowledge of local community resources and social service agencies&nbsp;</li><li>Productivity driven with a focus on measurable results.</li><li>Critical thinking and problem solving.</li><li>Ability to work independently, as well as in a team environment.&nbsp;</li><li>The ability to establish positive working relationships and remain positive.&nbsp;</li><li>Flexible, able to manage priorities and deadlines in a fast-paced environment without compromising quality.</li></ul>WORKING CONDITIONS<ul><li>Hours of operation are 8:30 to 5:00 pm.</li><li>Work involves frequent use of office equipment and exposure to computer screens.&nbsp;</li><li>Work requires oral and written communication with internal and external partners.&nbsp;</li><li>Hybrid work environment within the state of Wisconsin.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

211 Community Resource Database Associate

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President and CEOLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must reside in WisconsinThe Senior Director of Strategy and Mission Advancement will lead the strategic direction and mission-driven initiatives of the organization. This role focuses on implementing the organization’s strategic direction, including grant writing and compliance, relationship management, community partnerships, and cross-program strategies to ensure the successful implementation and impact of programs.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is pivotal in advancing the mission of the organization through strategic leadership, effective grant management, and fostering strong community partnerships.Grant Writing and Relationship Management:<ul><li>Research and identify grant opportunities from foundations, government agencies, and other sources.</li><li>Write, submit, and manage grant applications, ensuring compliance with all requirements.</li><li>Develop funding strategies for programs and services in collaboration with the Chief Executive Officer and program leads, including writing and/or leading the submission of grants and proposals to various funding sources.</li><li>Collaborate with program leads to maintain relationships with grant-making organizations and provide regular updates on project progress and outcomes.</li><li>Partner with association members to strengthen government and foundation partnerships that support United Way’s strategic direction.</li><li>Communicate clearly with the Chief Executive Officer on opportunities to maintain or grow revenue, and challenges that may impact results.</li></ul>Community Partnerships and Advocacy:<ul><li>Partner with organization leadership to develop relationships with members, external stakeholders, and policymakers.</li><li>Analyze network needs to inform program strategy and development.</li><li>Coordinate, represent, and strategically determine attendance at community outreach events and meetings in partnership with program leadership.</li><li>Support the identification of external opportunities to leverage the organization’s brand and programmatic expertise.</li></ul>Compliance and Data Management:<ul><li>Ensure grant compliance for local, state, and federal contracts, including timely and accurate reporting and grant renewals.</li><li>Support program leaders to maintain accurate data and performance metrics.</li><li>Support the development and implementation of data collection systems to report outputs and outcomes, using data to promote, advocate, and inform programming.</li><li>Partner with the Chief Executive Officer to identify business needs and resources to drive a culture of data-driven decision making.</li></ul>Programs and Performance:<ul><li>Support the Chief Executive Officer in overseeing the coordination, integration, and delivery of all programs, contracts, and related services.</li><li>Ensure compliance with funding source requirements, agency-wide collaboration, and member network communication.</li><li>Establish, monitor, and integrate goal setting, program needs assessment, and program outcome measurement for each program and department.</li><li>Ensure strategic outreach, promotion, and publicity of programs in collaboration with the leadership and communication teams.</li><li>Oversee and support key statewide programs, including 211 Wisconsin, Volunteer Wisconsin, Techquity Wisconsin, Community Health Workers Training and Apprenticeship, and initiatives aimed at strengthening local United Ways in Wisconsin.</li></ul>Administrative and Fiscal Responsibilities<ul><li>Participate in the budget-development process and maintain fiscal responsibility.</li><li>Develop administrative materials and policies as warranted.</li><li>Serve as a content expert or consultant to the staff and the community at large.</li><li>Act on the CEO’s behalf and/or perform other duties, as necessary.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Bachelor’s degree required; advanced degree preferred.</li><li>Minimum of six years of experience in grant writing and relationship management that demonstrates growth success.</li><li>Proven success in developing and implementing successful business development strategies.</li><li>Strong leadership and team management abilities.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work collaboratively with internal and external stakeholders.</li><li>High level of integrity and professionalism.</li><li>Excellent organizational skills, with the ability to manage multiple projects and meet deadlines.</li><li>Demonstrated knowledge of programmatic work areas and the ability to leverage this expertise in writing and in person.</li></ul>KEY COMPETENCIES<ul><li>Drives Vision &amp; Purpose: Ability to lead large-scale program initiatives with a clear vision and strategic direction.</li><li>Action Oriented: Takes on opportunities and tough challenges with urgency and high energy.</li><li>Collaborates: Proven track record of working with leadership and cross-functional teams.</li><li>Cultivates Innovation: Creates improved ways for the organization to be successful. Ability to develop and implement new and creative approaches to program delivery and improvement while respecting and understanding the organization’s history.</li><li>Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.</li><li>Business Planning &amp; Analytical Skills: Strong business planning, time management, and analytical abilities to drive performance and results.</li><li>Knowledge of Policy Issues: Understanding of state and national policy issues relevant to the organization, and how they affect internal and external partners.</li><li>Nonprofit Strategy and Knowledge: A clear understanding of the business needs of United Way of Wisconsin and its members, with a focus on fostering strong partnerships.</li><li>Interpersonal &amp; Sales Skills: Exceptional interpersonal skills, including sales aptitude and customer relations, with a strong ability to motivate and achieve sales objectives.</li><li>Communication Excellence: Excellent written and oral communication skills, with the ability to prepare and deliver persuasive reports and presentations tailored to various audiences.</li></ul>&nbsp;Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Senior Director of Strategy and Mission Advancement

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President and CEOLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must reside in WisconsinThe Communication and Marketing Specialist will collaborate with the leadership and communication teams in the planning, development, and implementation of marketing and communications efforts. This role is essential in amplifying United Way of Wisconsin’s message, engaging with the member network, and increasing visibility and support for statewide and local initiatives.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is crucial in advancing the mission of United Way through strategic communication and marketing efforts, lifting up local United Ways throughout Wisconsin, and enhancing United Way’s visibility and impact.Communications<ul><li>Execute the internal communications strategy for the Strategic Insights business unit, including key messaging, communication channels, and tactics.</li><li>Create and deliver strategic insights content, including email updates, newsletters, intranet content, videos, and presentations.</li><li>Collaborate with key organizational stakeholders to ensure all communication is approved and signed off by featured business units.</li><li>Monitor and measure the effectiveness of internal communications and make recommendations for improvement based on feedback and data analysis.</li><li>Refine and maintain the organization’s content calendar to ensure that communications are timely and relevant.</li></ul>Marketing and Outreach<ul><li>Develop and implement marketing campaigns to raise awareness of United Way, statewide initiatives, and local United Way priorities.</li><li>Create and manage content for the website, social media platforms, newsletters, Annual Report, and promotional materials.</li><li>Conduct market research to identify target audiences and effective messaging strategies.</li><li>Collaborate with local network subject matter experts and internal staff to highlight key programs and success stories.</li><li>Assist in organizing and promoting member services and the annual conference.</li><li>Monitor and analyze the effectiveness of marketing efforts, providing insights and recommendations for improvement.</li><li>Maintain a consistent brand voice and ensure alignment with organizational values and United Way Worldwide (UWW) brand standards.</li><li>Create and distribute press releases to local media highlighting United Way’s impact in Wisconsin.</li><li>Partner with the communications team to design and order print materials including letterhead, brochures, posters, business cards, thank you cards, signage, and flyers.</li></ul>Business Operations and Project Coordination<ul><li>Recommend and implement streamlined solutions that eliminate inefficiencies and improve productivity across the team.</li><li>Run and analyze regular communication and marketing meetings, help the team identify capacity issues and resource allocation.</li><li>Serve as a liaison with internal and external partners.</li><li>Create and manage libraries of templates for team members to use, such as recruitment screeners, email templates, discussion guides, and deliverable templates.</li><li>Support other key team initiatives as requested.</li></ul>Additional Responsibilities<ul><li>Develop annual marketing plans that support business development goals.</li><li>Serve as the primary contact for media inquiries and collaborate with United Way of Wisconsin staff and members to support media relations.</li><li>Support organizational outreach efforts by attending and exhibiting at community events and conferences.</li><li>Assist in managing the photo library for United Way’s promotions/archive.</li><li>Assist in managing the marketing budget for supplies, software, swag, and printed materials.</li><li>Drive audience segmentation and targeting for email campaigns; compile email lists.</li><li>Keep abreast of best practices, trends, tools, and techniques related to marketing.</li><li>Respond to and assist staff with marketing needs.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Bachelor’s degree in communications, marketing, journalism, or a related field.</li><li>Minimum of 3 years of experience in internal or external communications, or marketing.</li><li>Proven track record in developing and executing communication strategies; experience in the healthcare industry is a plus.</li><li>Experience developing and implementing robust and strategic marketing and communications plans to reach business objectives.</li><li>Experience with website content management systems.</li><li>Experience managing content for multiple digital communications channels and social media platforms.</li><li>Intermediate use of Microsoft Office products.</li><li>Strong written and verbal communication skills, including editing and proofing.</li><li>Solid project management skills; experience in process optimization and resource allocation is a plus.</li><li>Strong organizational and time management skills, with the ability to manage multiple projects simultaneously while maintaining attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Passion for non-profit work and commitment to the mission of United Way.</li><li>Ability to work and communicate with people from a wide range of backgrounds and identities.</li><li>Experience in a non-profit environment preferred.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Communication and Marketing Specialist

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director of Strategy and Mission AdvancementLocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Must reside in WisconsinThe Contracts and Operations Coordinator will support the organization by managing contracts, ensuring compliance, and optimizing operational processes. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively across departments to ensure smooth and efficient operations.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in ensuring the organization’s operations run smoothly and efficiently, supporting the mission through effective contract management and operational coordination.Contract Management:<ul><li>Develop, draft, and review procurement contracts, ensuring alignment with the organization’s needs, compliance standards, and best practices.</li><li>Create, implement, and maintain a contract tracking and management system to oversee contract life cycles, renewals, modifications, and terminations.</li><li>Ensure all procurement contracts adhere to organizational policies, legal standards, and funder requirements.</li><li>Serve as a lead Contract Specialist for all types of contracts and MOUs.</li><li>Assist with contract submissions, including gathering information, progress tracking, signature processing, delivery, and serving as liaison with the executive office, finance, and other internal teams.</li><li>Coordinate the collection of data to maintain department dashboards for internal and external reporting (Key Performance Indicator reporting).</li><li>Coordinate interactions and manage relationships between partners, sub awardees, and contracted partners.</li></ul>Operations Coordination:<ul><li>Support the development and implementation of operational policies and procedures.</li><li>Assist in the planning and execution of organizational projects and initiatives.</li><li>Coordinate with various colleagues to ensure alignment and efficiency in operations.</li><li>Monitor and report on operational performance metrics, identifying areas for improvement.</li><li>Oversee the maintenance, continuity, and consistency of business processes related to operational services.</li><li>Identify service improvement opportunities to enhance operational efficiency.</li><li>Create and maintain documentation, procedures, standards, and policies related to operational services.</li></ul>Compliance and Reporting:<ul><li>Ensure compliance with local, state, and federal regulations related to contracts and operations.</li><li>Prepare and submit required reports to regulatory bodies and funding agencies.</li><li>Support the finance team in maintaining accurate records and documentation for audits and desk reviews.</li><li>Assist in the development and implementation of risk management strategies.</li><li>Ensure subrecipient monitoring procedures comply with federal and other applicable regulations.</li><li>Lead regular monitoring reviews to ensure sub awardee compliance with State of Wisconsin and OMB requirements for grant fiscal management.</li><li>Assist in interpreting and applying laws and regulations, executive orders, Office Management Budget (OMB) circulars, funder requirements, and state statutes as they relate to grant administration.&nbsp;</li><li>Ensure procurement activities align with legal standards, funding requirements, and organizational goals.</li></ul>Financial Management:<ul><li>Utilize financial accounting software systems to process expenditures, produce financial reports, reconcile expenses, and initiate corrections.</li><li>Assist in determining if grant budget modifications are needed to align with activities.</li><li>Support the accounting team in reviewing monthly and quarterly grant financials to ensure completeness and accuracy; initiate corrections as needed.&nbsp;</li><li>Work closely with program managers, finance, and other functions to establish vendor agreements that support the mission and objectives of the organization.</li><li>Build strong, long-term relationships with suppliers to ensure procurement activities contribute to the success and sustainability of the agency’s programs.</li></ul>Education and Experience<ul><li>Bachelor’s degree in business administration, management, or a related field; or appropriate combination of education and experience.</li><li>Minimum of three years of experience in contract management, operations, or a related role.</li><li>Experience in a non-profit or public sector environment is a plus.</li><li>Three years of grant project implementation and/or fiscal management experience.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite and contract management software.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving skills and the ability to think critically.</li><li>Knowledge of legal and regulatory requirements related to contracts and operations.</li><li>High level of integrity and professionalism.</li><li>Demonstrated project coordination skills, including knowledge of tools and processes for effective timeline monitoring, deliverables tracking, regular team communication, and continuous improvement strategies.</li><li>Demonstrated experience in handling and securing documents containing sensitive and confidential information.</li><li>Flexible – able to adapt to changes in client/internal needs quickly and work flexible hours to meet challenging and changing deadlines.</li><li>Customer service focus, curiosity, and analytical thinking.</li><li>Global/organizational perspective, problem-solving skills, ability to work in a fast-paced environment, high attention to detail, initiative, and commitment to excellence.</li><li>The ideal candidate is a quick learner, a strong performer, an individual with strong attention to detail, a desire for accuracy to support the organization’s contract’s function, and a team player passionate about their work and takes pride in attention to detail for successful outcomes.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Contracts and Operations Coordinator

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Information &amp; Referral Specialist Reporting To: Client Services Manager 

 Department: Contact Center, 2-1-1 Orange 
County Position: Full-time/NON-EXEMPT 

 
Purpose of Position 
The primary purpose of the Information &amp; Referral Specialist at our Contact/Call Center is to assess each caller’s 
needs and accurately refer them to the appropriate health, human and/or social services agencies from the 2-1-1 
Orange County (211OC) resource database. We provide expert knowledge of the 211OC resource database and its 
management software, empowering the Information &amp; Referral Specialist to provide each caller with quality 
customer service. By the end of each call, clients are one step closer to receiving the assistance that they need. 
 
 
Key Duties and Responsibilities 
 • Provide information and referral services to clients contacting 211OC through the helpline, email, texting 

methods, outreach events, or any other means identified by 211OC management as official I&amp;R channels. 
 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for 

entitled benefits. 
 • Connect clients to appropriate resources, empower clients, de-escalate upset clients during crises and/or 

situations of abuse, trouble-shoot for additional options. 
 • Educate clients on available services to ensure it best fits their need and empower clients to choose the 

services they feel are most appropriate for their situations. 
 • Follow-up with clients in critical situations to ensure they received the assistance that they needed. If not, 

provide them with additional resources and help. 
 • Provide warm-transfers to appropriate crisis response teams in critical situations to receive help including 

Domestic Violence, Suicide, and Behavioral health hotlines, fire, and police departments. 
 • Assist callers with different languages by using the Language Line. 
 • Develop an expert working knowledge of the 211OC’s management software including Community 

Information Exchange database, telephony, softphone, texting, administrative systems and other approved 
software. 

 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource 
database and through teamwork with other I&amp;R Specialists and the Resource Department. 

 • Assist clients in problem-solving when no services are available which can meet their needs. 
 • Other duties as assigned. 
 • Assist with compiling monthly and bi-annual program reporting. 
 • Advocate on behalf of clients who have been denied services. 
 • Troubleshoot basic technological failures. 
 • Performs other duties as assigned. 
 
 
 
 


Core Competencies 
 • Active listening and assessment skills 
 • Excellent customer service skills 
 • Computer competency with basic ability to troubleshoot technological failures 
 • Independent decision making skills utilizing processes, systems and resources 
 • Professional communication skills (verbal and written) 
 • Possess skills in proper telephone etiquette which includes being present, patient, professional and proactive 
 • Ability to maintain a calm and sensitive demeanor 
 • Ability to be part of a team, working internally and externally 
 
 
Job Requirements /Technical Knowledge 
 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service 

field is desirable 
 • Must be Bilingual (English and Spanish– verbal and written) 
 • One year of experience working directly with individuals and families in crisis 
 • Ability to work evenings Monday - Friday (1:40 pm – 10:10 pm) and Saturday - Sunday (10:40 am – 7:10 pm) 
 
Compensation 
 
 • $20.91 per hour. Competitive benefits 

 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, 
handle, Talk or hear, or feel; reach with hands and arms and climb or balance. Employee must use computer, so 
corrected eyesight is necessary. The employee must occasionally lift and/or move up to 25 pounds. 
 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

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