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Job Title: &nbsp;Program Specialist, VITA &nbsp;(Volunteer Income Tax Assistance)Department: &nbsp;211 Orange CountyReporting To:&nbsp;Senior Manager, Contact CenterPosition: &nbsp;Seasonal/Temporary, W-2, December 2025- April 2026SummaryUnited Way’s OC Free Tax Prep (OCFTP) program educates the community about Federal and California Earned Income Tax Credit and offers free tax preparation services to low and moderate-income taxpayers throughout Orange County by participating in the Internal Revenue Service (IRS) Volunteer Income Tax Assistance (VITA) Program. The program is a partnership with the IRS, Franchise Tax Board, and over 30 local organizations. OCFTP is part of Orange County United Way’s United for Financial Security, which assists residents to go from surviving to thriving.&nbsp;Purpose of PositionThe VITA Program Specialist is part of 211 Orange County service and provides courteous and prompt support to callers who qualify for free tax preparation assistance. The VITA Program Specialist will handle inbound and outbound calls clients regarding the 2024-25 Filing Season, Earned Income Tax Credits, and Free Tax Prep qualifications. Program Specialist will screen and schedule appointments for clients at free tax preparation sites in Orange County.Key Duties and Responsibilities&nbsp;Under the direction of the Contact Center Senior Manager, the Program Specialist will:<ul><li>Complete necessary VITA training and certification tests and develop a working knowledge of the free tax preparation program.</li><li>Handle inbound and outbound calls, providing screening for free tax filing eligibility, intake, referrals, and scheduling appointments at approved free tax preparation sites.</li><li>Utilize soft skills treating each client with empathy, compassion, and providing courteous and accurate service.</li><li>Direct clients to the most appropriate and convenient available free tax preparation sites.</li><li>Transfer callers to 211 OC’s for needs outside of free tax filing services.</li><li>Schedule clients with 211 OC’s Medi-Cal and Cal Fresh Enrollers when appropriate.</li><li>Attend relevant meetings as directed by the Contact Center Senior Manager.</li><li>Complete additional related tasks when requested.&nbsp;</li></ul>Job Requirements /Technical KnowledgeThe ideal VITA Program Specialist will have the following education and skill requirements:&nbsp;<ul><li>Excellent verbal communication, listening, and problem-solving skills</li><li>Be computer literate and comfortable scheduling callers through an online database system&nbsp;</li><li>Experience with hotline, call center, or customer service preferred</li><li>Ability to work independently&nbsp;</li><li>Ability to successfully complete IRS VITA training and certification requirements through the Advanced Level</li><li>GED and/or some college experience&nbsp;</li><li>Bilingual in Spanish&nbsp;</li></ul>Training:All staff are required to pass (at minimum) the online IRS certifications in Basic and Advanced once hired.&nbsp; While all training is self-paced and can be completed online, you will be offered several days in-house to complete your certifications in December. Training is online and in-person through IRS and OC United Way.&nbsp; Exams are multiple choice and open book.Schedule:40 hours/week, Monday-Friday, hours may vary. A hybrid position: 2 weeks training in person, then remote with occasional office visit.If your schedule allows, you may be asked to assist with tax preparation events on evenings and weekends.Compensation:&nbsp;$22.00 - $24.00 per/hour, depending on the experience &amp; tax knowledge.Core Competencies<ul><li>Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.</li><li>Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.</li><li>Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.</li><li>Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.</li><li>Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.</li></ul>Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Orange County United Way

Program Specialist, VITA 

The 211 Resource Navigator plays a vital role in helping residents access social services by collecting data, conducting needs assessments and facilitating referrals within a network of community partners. This role is challenging, emotionally demanding and deeply impactful. Resource Navigators provide a broad-based human services assessment, making appropriate service referrals through a referral platform and ensuring follow-up to confirm referrals are utilized effectively. The 211 Resource Navigator’s responsibilities may evolve to align with new community needs and United Way initiatives, ensuring flexible and responsive support to residents. All calls to 211 are recorded for quality and training purposes. KEY AREAS OF RESPONSIBILITY:<ul><li>Data Tracking &amp; Advocacy: Secure consent and build caller profiles for longitudinal records. Collect and record data on referrals, including types, demographics, and agency responses, to contribute to daily and weekly reports. Act as an advocate for residents, ensuring they are connected to the resources they need.</li><li>Client Support &amp; Referrals: Compassionately assess the needs of community members and provide referrals for immediate and ongoing support through our network of trusted community partners. Referrals will be primarily made via a technology platform. Handle challenging and sensitive calls, including mental health crisis, abuse or neglect calls assessing clients’ needs, providing warm transfers to specialized community services and managing complex, emotional or high-stress situations with care and professionalism.</li><li>Program Screening: Proactively conduct screenings for designated programs, considering appropriateness and availability to community members.&nbsp;</li><li>Collaboration &amp; Program Improvement: Work closely with the Director of Community Connections, 211 Sr. Manager(s) and other United Way staff to evaluate and enhance 211 operations, including call quality and customer satisfaction, contributing to continuous improvement of the program. Record unmet needs to inform United Way’s Community Impact agenda.</li></ul>OTHER DUTIES: This job description outlines the core duties and responsibilities for the 211 Resource Navigator role, but it is not exhaustive. Duties and responsibilities may be adjusted based on changing community needs or organizational priorities, with or without notice. JOB RELATIONSHIPS WITH: General Public; United Way of Greater Cincinnati Team Members and Social Services Providers. MINIMUM QUALIFICATIONS:<ul><li>Education: Bachelor’s degree from an accredited college or university with a major in Social Work, Human Services or a related field (preferred).</li><li>Experience: At least one year of experience in the human services field, including social service interviewing, is desirable. Broad knowledge of human services and the Greater Cincinnati service network preferred.</li><li>Skills: Strong organizational, problem solving and communication skills. Knowledge of community resources. Effective and comprehensive computer skills, including Microsoft Office. Ability to work independently and in group settings and build effective relationships with staff, administration, volunteers, agencies, and community members.</li></ul>WORKING CONDITIONS:<ul><li>Collaborative call center office environment.</li><li>Extended periods of computer screen use.</li><li>Occasional remote weekend work rotation (Saturdays between 7:00am and 6:00pm and Sundays between 7:00am and 3:00pm).</li></ul>SALARY: $21.50- $23.50 per hour (Final offer based on level of experience)BENEFITS:<ul><li>Generous paid time off including vacation, personal, sick, and holiday time</li><li>The option to work remotely one day per week</li><li>Medical, Dental, Vision, Life Insurance, 403b plan with company match</li><li>Short-Term &amp; Long-Term Disability Insurance</li><li>Employee Assistance Program and access to other free health programs</li><li>Community volunteer opportunities</li><li>Professional development and training opportunities&nbsp;</li></ul>

United Way of Greater Cincinnati

Resource Navigator

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 4:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate

This position is located in Orange, Seminole, and Osceola County, grant funded and seasonal. POSITION SUMMARY Manages daily VITA tax site operations to ensure compliance with IRS standards, accurate tax preparation, and effective volunteer management while supporting the Financial Stability Initiatives program through material distribution, client communication, and appointment scheduling. Builds community awareness, strengthens stakeholder relationships, and provides the leadership and resources needed to deliver accessible, high-quality tax services. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Maintain VITA site schedules, operations, equipment, staffing, and outreach in coordination with the site point of contact.</li><li>Manage and supervise volunteers, ensuring sites are open, staffed, and supported with necessary resources.</li><li>Maintain volunteer schedules and contact information and report hours to the Program Manager.</li><li>Ensure tax forms, supplies, and equipment are available and distributed as needed.</li><li>Establish and oversee on-site quality review systems to ensure accuracy and compliance.</li><li>Ensure IRS e-filing compliance, including data collection, daily transmission of returns, and correction of rejections.</li><li>Support outreach efforts with site partners to increase community awareness and utilization of VITA services.</li><li>Ensure community members are informed of required documents, appointments, and other filing requirements for tax preparation.</li><li>Monitor and evaluate outreach effectiveness throughout the tax season.</li><li>Maintain relationships with key stakeholders.</li><li>Assist with providing detailed reporting on program outputs and outcomes.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in tax preparation required.</li><li>Certified in Volunteer Standards of Conduct, Intake/Interview &amp; Quality Review, Site Coordinator, and Advanced Tax Preparer.</li><li>Intermediate experience with Microsoft Office required.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Bilingual preferred.&nbsp;</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly traveling to the office or offsite location.</li><li>Occasional lifting and moving of items weighing up to approximately 30 pounds.</li><li>Occasional bending, stooping, or kneeling.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Inside working environment.</li><li>Occasional early mornings, evenings, and weekend hours. &nbsp; &nbsp;&nbsp;</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Coordinator, VITA

Overview:&nbsp;Do you want to help meet the tangible needs of local nonprofits? Thrive on building relationships with a variety of audiences? Enjoy working in a fast-paced, active role? If so, apply to join the United Way team as a full-time GIV Warehouse Associate. In this role, you will assist with the daily operation of our&nbsp;<a href="https://unitedwayplains.org/give-items-of-value/" target="_blank">Give Items of Value</a>&nbsp;(GIV) warehouse. The GIV program accepts in-kind donations from local companies and national retailers that are available to nonprofits for free. Donations range from office furniture and supplies to housewares, hygiene items, holiday décor and much more. Last year, 280 nonprofits visited GIV and obtained over $3 million worth of free goods, which helped lower their overhead expenses and funnel more financial resources into programming to meet the needs of their clients.&nbsp;Key Responsibilities:<ul><li>Maintain a clean, organized, and safe warehouse environment, following all safety protocols.&nbsp;</li><li>Communicate effectively and positively with not-for-profit agencies, volunteers, and local donors; build strong relationships.&nbsp;</li><li>Regularly consolidate, refill, and adjust locations of merchandise in the warehouse.</li><li>Support warehouse staff with volunteer groups, donation pick-ups, and duties needed for accurate inventory control.</li><li>Perform outbound counts for the items being obtained by the non-profit agencies.</li><li>Assist with various other tasks necessary to ensure GIV program is successful and impactful.&nbsp;</li></ul>Requirements and Qualifications:<ul><li>Full-time, primarily Monday-Friday during normal business hours; however, some flexibility is required to occasionally be available early mornings, evenings or weekends</li><li>Position is carried out primarily in a warehouse environment.&nbsp; Extended period of standing is required, along with ability to lift up to 60 pounds. The work environment will include exposure to hot temperatures during summer months.</li><li>Prior warehouse job experience of at least 1 year is preferred</li><li>Excellent customer service skills</li><li>Ability to operate a box-truck, pallet jack, and forklift safely and efficiently.</li><li>Must be OSHA-10 and forklift certified.&nbsp; Training for certification will be provided if needed.</li><li>Excellent driving record&nbsp;</li><li>Proficiency using computers, including MS Office, the Internet, and previous experience working with inventory management systems</li><li>Strong written and oral communication skills</li><li>Strong relationship and team-building skills</li><li>Proven critical thinking skills; ability to identify and resolve issues related to inventory or warehouse operations.</li><li>Able to manage multiple projects simultaneously while maintaining a very strong attention to detail</li><li>Capable of working effectively with limited supervision</li><li>Growth mindset</li><li>Self-motivated with a very strong work ethic</li></ul>Core Competencies for all United Way Professionals:<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency should drive their performance and professional motivations.</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “GIV Warehouse Associate” in the subject line.More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;

Warehouse Associate

United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

Job Description 


Job Title: Manager, Mission United 
Department: United Way 211 
Reports to: Director of 211 
Status: Non-Exempt FT 
Salary Range: $45,000 - $50,000 DOE 
Location: Lee, Hendry, Glades 
Send Resume and Cover Letter to: <a href="mailto:Keila@UnitedWayLee.org" target="_blank">Keila@UnitedWayLee.org</a> 
Deadline for Application: November 21, 2025 – 5 PM 
 

United Way of Lee, Hendry, &amp; Glades (UWLHG) is a volunteer driven organization dedicated to 
improving the quality of life for all people in our community. This is accomplished through fundraising, 
fund distribution (90+ partners), community building, volunteer advancement, and information and 
referral. UWLHG is a nonprofit social services organization, with eighty employees in four locations with 
the main campus being located at 7273 Concourse Drive, Fort Myers, FL. 
 

Summary: Provides oversight and growth-minded leadership to the Mission United program, ensuring 
effective coordination of daily operations. This position acts as the primary contact point for 
stakeholders and key community partners within Mission United and is a visible community-facing 
representative of United Way in Lee, Hendry, and Glades Counties. This position advocates on behalf 
of veteran clients and may be asked to support other areas within 211 during times of need. Models the 
attributes of respect, trust, sensitivity and confidentiality to callers, stakeholders, and coworkers. 

Essential Functions 

1. Responsible for the overall support and service delivery of Veteran Care Coordination, 
including: 

a. Providing care coordination service via telephone, email, IM/Chat and in-person to 
veterans. 

b. Conducting comprehensive needs and service assessments. 
c. Facilitating referral to appropriate service providers, facilities, and treatment. 
d. Conducting comprehensive, person-centered activities in accordance with best 

practices. 
e. Screenings for risks to health and safety. 

2. Provides follow-up and monitoring quality of service delivery and care Coordination. 
3. Advocates on behalf of veterans and families to access federally funded and private 

organizations to meet basic and related service needs. 
4. Composes or prepares correspondence, case notes, narrative and technical reports, 

notifications, and related documents using computer-based applications in a clear and 
professional manner. 

5. Organizes and hosts bi-monthly Mission United Stakeholder Meetings to ensure engagement 
and collaboration with diverse community partners. 

6. Coordinates and attends veteran-focused and community outreach events/meetings, acting as 
an advocate for the Mission United program, as well as United Way. 


United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

7. Analyzes, interprets, and prepares statistical data for Mission United Stakeholders, and any 
funders. 

8. Assists in the process of grant applications and any other funding opportunity. Tracks and 
reports on data and program information as appropriate post-award. 

9. Acts as the primary contact for Veteran specific funders such as Bonita Bay Veterans Council 
and Military Officers Association of America (MOAA). 

10. Monitors Veteran resources in database assuring Veteran resources are up to date and 
accurate. Assists in researching/developing new resources for Veterans. 

11. Emergency Response – all employees will be required to work before, during, or after an 
Emergency as needed. During an Emergency, employees may temporarily be assigned to work 
and perform duties outside the normal scope of their position, location and work schedule to fit 
the needs of the County and its citizens. 

12. Supports the greater United Way 211 department, as needed, including assisting in client calls 
or data collection. 

13. Works closely with Marketing and Campaign departments to further tell the story of United 
Way’s Mission United program in new and impactful ways. 

14. Responsible for all program administration including monitoring and managing program staff, 
performing employee evaluations in a timely manner, and submitting relevant purchase orders. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive list of activities, 
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and 
activities may change at any time with or without notice. 

Supervisory Responsibilities: Supervises 1 staff. 

Qualifications: The following requirements are representative of the knowledge, skill and/or ability 
required to satisfactorily perform the essential job duties. 

Education and/or Experience: Minimum of AA degree or comparable work experience. A minimum of 
3 years of experience with progressive responsibility in the field of veteran or social service experience 
preferred. Prior experience for public or nonprofit employer is highly preferred. 

Relationship Management: Strong ability to build and maintain relationships with a wide variety of 
stakeholders including community leaders, corporate supporters, social service entities, and 
governmental agencies. 

Communication: Excellent verbal and written communication skills to effectively interact with and 
present to various stakeholders, including Board Members, clients, donors, volunteers, and community 
members. 

Operational Management: Proven experience in overseeing program operations, ensuring efficiency, 
and compliance with any grant or governmental requirements. 

Analytical Skills: Ability to track, analyze, and report on program outcomes and measurements to 
drive continuous improvement. 

Collaboration: Strong collaborative skills to work effectively with multiple departments and achieve 
organizational goals. 


United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

Knowledge of Program Management preferred. 

Interpersonal Skills: Excellent active listening, and interpersonal skills required. Strong critical 
thinking, prioritization and judgment skills required. Business writing skills are necessary. Strong 
administrative and operational skills essential. 

Language Skills: Ability to write reports and business correspondence. Ability to present information to 
and respond to questions from diverse clients, providers, and program stakeholders. 

Computer Skills: Requires knowledge of MS Office software and database programs. ANDAR 
software knowledge preferred. 

Presentations Skills: Will require frequent public speaking at meetings and related activities. 

Licenses: Valid Florida Driver’s License with a driving record that meets our insurance guidelines. 

Other Skills: Problem solving capabilities, empathy, and cultural diversity skills. 

Physical Demands: The physical demands described here are representative of those that must be 
met by an employee to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The 
employee is frequently required to use finger and hand motion and occasionally to stand, walk and 
reach with hands and arms. The employee must frequently lift and/or move up to 20 pounds and 
occasionally lift and/or move up to 30 pounds. There may be additional physical requirements 
associated with events or special projects. Specific vision abilities required by this job include close 
vision, distance vision, depth perception and ability to adjust focus. 

Work Environment: The work environment characteristics described here are representative of those 
an employee encounters while performing essential functions of this job. Reasonable accommodations 
may be made to enable individuals with disabilities to perform the essential functions. This job operates 
in a professional office environment, off-site venues and outside event areas in various weather 
conditions. This role routinely uses standard office equipment such as computers, phones and 
photocopiers. 

This is a full-time, non-exempt position. Days of work are Monday through Friday 8:00 am-5:00 pm. 
Evening and weekend events may be required as job duties demand. Travel may be required to other 
counties as needed. 

United Way is an equal employment opportunity employer and does not discriminate against any 
person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or 
any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions 
and privileges of employment as well as the use of all company facilities, participation in all company-
sponsored activities, and all employment actions. United Way will make reasonable accommodations 
for qualified individuals with known disabilities unless doing so would result in an undue hardship. 

Terms of employment are subject to satisfactory negative drug testing as part of our drug-free 
workplace program. Background testing will be conducted because of the nature of the position. 
Applicants may be asked to take an online skills assessment. 


United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

Additional information: 

UWLHG is an exceptional workplace that can provide you with: 
 • Opportunity to work with smart, passionate, and enthusiastic team members and volunteers 
 • Working with diverse staff and other constituents 
 • Culture of high-performance expectations and accountability 
 • Exciting and challenging work 
 • Opportunity to help solve the community's toughest problems 
 • Competitive pay that is commensurate with demonstrated successful performance and 

experience 
 • Paid Health and Dental Insurance for employee, 401K, and monthly accrued PTO 


<ul>	<li>Job Description</li>
</ul>

United Way of Lee, Hendry, Glades

Mission United Manager

JOB TITLE:&nbsp; ADMINISTRATIVE COORDINATORREPORTING TO:&nbsp; DIRECTOR, UNITED FOR STUDENT SUCCESSDEPARTMENT:&nbsp; UNITED FOR STUDENT SUCCESSPOSITION:&nbsp; HOURLY / NON-EXEMPTPurpose of PositionOrange County United Way (OCUW) is seeking a detail-oriented and mission-driven Administrative Coordinator to support the United for Student Success (U4SS) initiative, a key component of our United4OC 2030 strategy. This initiative aims to increase high school graduation rates to 95% among students from disadvantaged socio-economic backgrounds.The Administrative Coordinator will play a vital role in supporting the U4SS team by providing comprehensive administrative, technical, and programmatic support across a portfolio of educational programs, events, and strategic activities.Key Duties and Responsibilities&nbsp;<ul><li>Program &amp; Initiative Support<ul><li>Assist in the coordination and execution of U4SS programs including Class of 2027 e-Mentorship, Destination Graduation, and Youth Career Connections.</li><li>Support outreach and recruitment efforts for students and volunteers.</li><li>Assist in preparing presentations and reports for internal and external stakeholders.</li><li>Contribute to the development and distribution of marketing collateral and social media content (e.g., Instagram posts and stories).</li></ul></li><li>Administrative Operations<ul><li>Perform general administrative tasks such as filing, scanning, copying, and document preparation.</li><li>Manage office supply inventory and procurement processes.</li><li>Maintain accurate records and partner lists using database management systems.</li><li>Provide support to external vendors and contractors as needed.</li></ul></li><li>Data &amp; Reporting<ul><li>Maintain systems for tracking, collecting, analyzing, and reporting program data.</li><li>Support performance-based outcome reporting and evaluation efforts.</li></ul></li><li>Event &amp; Meeting Coordination<ul><li>Organize and facilitate meetings, trainings, workshops, and community events.</li><li>Support coordination of the U4SS Leadership Council, committees, and other strategic groups.</li><li>Cross-Departmental Collaboration</li><li>Collaborate with internal departments to strengthen employer/donor pipelines for work-based learning.</li><li>Assist in capacity-building efforts including training, strategic planning, and advocacy initiatives.</li></ul></li><li>Other Duties<ul><li>Participate in organization-wide activities and initiatives.</li><li>Perform additional responsibilities as assigned.</li></ul></li></ul>Job Requirements /Technical Knowledge<ul><li>Bachelor’s degree in education, psychology, sociology, human services, business administration, communications, or a related field.</li><li>1–2 years of administrative experience in an office or nonprofit setting preferred.</li><li>Strong written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite (Word, Outlook, Excel, Teams), Zoom, and database systems.</li><li>Experience with social media platforms and content creation.</li><li>Equity-minded approach with a commitment to inclusive practices.</li><li>Knowledge of program development, implementation, and evaluation, especially in educational settings.</li><li>Event planning experience is a plus.</li><li>Ability to manage multiple projects and priorities effectively.</li><li>Familiarity with OCUW’s United for Student Success programming and the communities served is highly desirable.</li></ul>Compensation<ul><li>Commensurate with experience, education, and market $24– $28 per hour. Competitive benefits.</li></ul>Core Competencies<ul><li>Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.</li><li>Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.</li><li>Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.</li><li>Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.</li><li>Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.</li></ul>Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Administrative Coordinator

Why Join United Way of Central Florida?Imagine a career where your work directly contributes to positive change in your community. At United Way of Central Florida (UWCF), we are committed to improving lives and strengthening communities through strategic investments, collaborative initiatives, and impactful programs. Join a dedicated team in a mission-driven environment that offers professional growth, meaningful work, and competitive benefits.Position OverviewAs our Resource Development Coordinator (Highlands County), you’ll support the annual campaign and year-round donor engagement through detail-oriented administrative support, data/CRM work, and warm, service-minded support for donors, volunteers, and partners.Key ResponsibilitiesAdministrative &amp; Meeting Support<ul><li>Manage calendars, schedule appointments, coordinate logistics, draft agendas, prepare materials, and transcribe minutes (including Advisory Board).</li><li>Track action items and follow up to completion.</li><li>Draft, proof, and format correspondence, proposals, thank-you and birthday cards, and other stewardship pieces.</li></ul>Donor &amp; Campaign Operations<ul><li>Support year-round campaign tasks: prospect lists, mail merges, pledge processing, acknowledgments, and stewardship touchpoints.</li><li>Coordinate presentations and site visits: scheduling, packets, slide decks, printing, and supplies.</li><li>Serve as the friendly first point of contact for Highlands County donor inquiries.</li></ul>Data, CRM &amp; Reporting<ul><li>Maintain accurate donor/account/pledge records in the CRM (Andar preferred; Salesforce NPSP, Raiser’s Edge, etc. welcome).</li><li>Run standard and ad-hoc reports; analyze trends; uphold data hygiene and confidentiality.</li><li>Build campaign lists, exports, and simple dashboards; use Excel proficiently (filters, pivot tables, v-lookups).</li></ul>Events &amp; Affinity Groups<ul><li>Plan and execute meetings and events (invites/RSVPs, venue/A/V, catering, run of show, check-in, signage, supplies).</li><li>Provide hands-on support for signature fundraising events (e.g., sponsorship &amp; auction item tracking, on-site logistics).</li><li>Coordinate Women United programming (meetings, communications, calendars, stewardship).</li></ul>Volunteer &amp; Community Engagement<ul><li>Support volunteer coordination for campaign/events; ensure clear instructions, materials, and appreciation.</li></ul>Logistics<ul><li>Perform occasional local courier tasks (pick up/deliver envelopes, forms, sponsorships, or auction items).</li></ul>Other<ul><li>Uphold confidentiality, data security, and brand standards.</li><li>Evening/early morning/weekend work may be required during peak seasons.</li></ul>Qualifications &amp; Skills<ul><li>Education/Experience: Associate degree (AA) or 3+ years relevant nonprofit or fundraising operations/administrative experience (or a comparable mix).</li><li>CRM: Comfort with a fundraising CRM (Andar strongly preferred).</li><li>&nbsp;Public Speaking:&nbsp;Comfortable and confident speaking to groups (volunteers, donors, committees, or community gatherings).</li><li>Microsoft Office: Advanced Excel plus proficiency in Word, Outlook, and PowerPoint.</li><li>Communication: Clear, professional writing and confident, service-oriented verbal skills.</li><li>Organization: Ability to manage multiple priorities and deadlines with accuracy and discretion.</li><li>Judgment &amp; Confidentiality: Sound judgment handling sensitive information.</li><li>Transportation: Valid driver’s license, reliable transportation, and ability to travel locally in Highlands County.</li></ul>Preferred<ul><li>Experience supporting a development director or major gifts/corporate/campaign program.</li><li>Event coordination (run of show, vendor coordination, volunteer management).</li><li>Affinity group and committee/board administration experience.</li><li>Familiarity with pledge processing, sponsorship tracking, and basic fundraising KPIs.</li></ul>Core Competencies<ul><li>Donor Service Mindset • Data Accuracy &amp; Insight • Project Management • Collaboration • Adaptability</li></ul>Pay &amp; BenefitsStarting hourly salary range is $18.50 - $20, based on experience and qualifications.&nbsp; Our work week is 37.5 hours.Comprehensive benefits package, including paid time off and professional development opportunities.Join Our TeamIf you are passionate about community impact and thrive in an administrative support role, we encourage you to apply!&nbsp; Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a>&nbsp;to take the first step toward joining our mission-driven team!Inclusion at UWCFAt UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.

Coordinator, Resource Development (Highlands County, FL) 

POSITION SUMMARY(Eligible for Hybrid/ 4 days in office, 1 day remote - Alexandria, VA)A true self-starter, UWW’s Executive Assistant to the President &amp; CEO engagements, directly manages and owns scheduling, travel support, content creation, and relationship management for our President &amp; Chief Executive Officer (“CEO”). This experienced, seasoned professional must be &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; adept at anticipating needs and initiating actions as issues arise and priorities shift. &nbsp;Our successful incumbent will be an agile, high-energy professional. They will bring exemplary organizational skills, near flawless attention to detail, the poise and discretion necessary to manage relationships at the highest level, and the agility and flexibility required to manage the affairs of a CEO with an extremely high volume of internal and external priorities.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Manage high-level relationships with a range of UWW stakeholders, to include United Way Network volunteers, and executives; national and worldwide nonprofit and corporate senior executives; high-level partners and donors, and UWW Board members; own the resolution of requests for and from the CEO as they relate to the CEO’s time, positioning, and participation in various events, meetings, and trips.</li><li>Develop and maintain protocols and processes for engaging CEO and securing appointments.</li><li>Proactively oversee the strategic use of the CEO’s time, seeking to maximize time directed toward activities aligned with the CEO’s priorities and vision, and identifying potential opportunities for reframing or delegation of other inquiries.&nbsp;</li><li>Identify and collaborate with content managers, producing and/or compiling final preparation/briefing materials for CEO.</li><li>Ensure that all materials needed in preparation for a meeting or other engagement meet the standards for use by the CEO, often requiring editing of and working with staff on meeting objectives and requirements.</li><li>Coordinate in detail the travel and logistical arrangements for all of the CEO’s meetings and conferences. Research and reserve all travel arrangements including ground and air, secure all travel documents (visas, passports, etc.), and maintain vigilant availability to address / resolve travel issues or accommodate unplanned changes.</li><li>Provide support to the CEO while on travel and limited support for staff traveling with CEO, to include logistical coordination and continual communication in real/appropriate time. May require travel on a case-by-case basis.</li><li>Make recommendations to solve highly complex problems requiring research and information from multiple sources or advanced knowledge, in a thorough and timely manner. Such problem solving requires analysis and interpretation of widely varying situations, referencing a variety of policies, precedents, and past practices, and the creativity necessary to reach resolution through unique approaches. Achieve resolution through unique approaches and/or.</li><li>Exercise discretion, integrity, and poise in dealing with a range of confidential or sensitive issues.&nbsp;</li><li>Plan and/or project manage events that involve the CEO. This may require working with staff from various departments to develop the structure and execution of events in addition to the involvement of the CEO.&nbsp;</li><li>Collaborate with the Communications staff within the Executive Office, and other staff across the organization, to ensure the development of such content as speeches, presentations, talking points, briefing documents, and other communications, to meet the objectives of the CEO’s engagements. This requires an understanding of the goals of meetings and/or events and may necessitate independent research and content development to prepare the CEO for their role.</li><li>Manage Executive Office operating remotely at national United Way conventions, to include providing support for attending Board members as needed.</li><li>Participate in regular Executive Office Meetings; maintain updated trackers and folders and maintain superb organization of pending requests for the CEO’s time.&nbsp;</li><li>Demonstrate a clear and professional communication style both in written and verbal form.&nbsp;</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:<ul><li>High school diploma required; bachelor’s degree preferred.</li><li>Ten&nbsp;years of advanced level administrative experience in a similar role, including experience directly managing the calendar and travel needs of a senior executive.</li><li>Strong skills in Microsoft Office suite, computer, and Internet research skills.</li><li>Flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.&nbsp;</li><li>Sensitivity to confidential matters required.&nbsp;</li><li>Attention to detail is essential.&nbsp;</li><li>The ideal candidate will have strong communication skills (written and verbal), and a clear ability to multi-task in a fast-paced environment.</li><li>Ability to be responsive after hours (depending on the CEO’s travel).&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $130,000 to $140,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Executive Assistant to the President & Chief Executive Officer

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES 
	Reporting to the Interim VP of Operations and Administration, this position is responsible for the physical and digital infrastructure at United Way, including maintenance and security of the property, management of tenants, and oversight of information technology vendors and systems. Building and parking lot are owned by United Way and include office space for United Way staff and tenants, community event spaces, and warehouse space. This position supervises the Office Manager and the Facilities Coordinator.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Ensure United Way’s physical property, telecommunications systems, and information technology are well-maintained and meet the needs of staff, tenants, and community members.</li>
<li>Proactively ensure ongoing maintenance and security of building and parking lot. Maintain prioritized list of maintenance needs. Ensure that items are assigned and completed in a timely and cost-effective manner, and communicated to appropriate stakeholders.</li>
<li>Provide oversight to community spaces and warehouse, creating and reinforcing guidelines for use so that all users can keep the spaces organized and ready for use at all times.</li>
<li>Manage processes and policies related to building tenants (long term contract as well as event groups), with the goal of a fully-leased property.</li>
<li>Oversee procurement and vendor relationships related to building maintenance and security as well as telecom services and information technology. Assess vendors and systems regularly to ensure alignment with UW’s needs. Regular vendors include, but are not limited to, janitorial, security, and IT support.</li>
<li>Manage budget for facilities and technology equipment purchase, maintenance, and contracts. Ensure timely processing of all relevant receivables and payables.</li>
<li>Maintain availability to staff for basic IT support such as troubleshooting equipment, and determining appropriate vendor for escalation as needed.</li>
<li>Manage the renewal of relevant property and liability insurances; report and track claims as needed.</li>
<li>Maintain good working relationship with relevant licensing and government agencies.</li>
</ul>Supervisory Responsibility
This position will oversee two internal staff as well as external IT, security, janitorial and vendor contracts.
Physical Demands
At times, this position may include periods of extended physical activity such as walking, climbing, stooping, kneeling, and bending to inspect all aspects of the property, including technology equipment. Position at times requires the ability to lift up to approximately 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Facilities management skills: ability to assess and complete basic maintenance, building, and repair tasks; knowledge of equipment, supplies, and materials used in commercial property maintenance; general understanding of plumbing, HVAC, electrical, security, etc.</li>
<li>IT skills: knowledge and understanding of standard office hardware and software systems; ability to troubleshoot hardware and software; experience with software and IT support vendors; ability to support users and suggest appropriate steps for resolution.</li>
<li>Ability to manage vendors, contracts, and budgets.</li>
<li>Ability to exercise good judgment, manage time effectively to solve problems and take initiative, assign tasks and projects to appropriate parties, and respond appropriately to changing circumstances and priorities.</li>
<li>Ability to develop and maintain relationships with multiple internal and external individuals.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Strong computer skills including Microsoft Office and cloud-based systems.</li>
<li>Fluency in English required, with strong written and oral communication skills.</li>
<li>Ability to multitask and work under tight deadlines in a fast-paced office environment.</li>
<li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.</li>
<li>Preferred but not required is experience managing tenants within a commercial office building.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Associate degree or equivalent from two-year college or technical school.</li>
<li>A minimum of 5 years relevant facilities experience with at least 1 year IT support experience.</li>
<li>Combination of experience and education.</li>
<li>Supervisory experience is strongly preferred.</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

12 Administration / Customer Service Jobs