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General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Hallandale Magnet High School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Hallandale Magnet High School.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way Broward

United Way of Broward County

Manager, Community Partnership School  Hallandale 

POSITION SUMMARY Supervise 211 and Crisis Services Specialists and provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.&nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Constantly monitor incoming contacts (calls, chats, texts, and emails) and Specialists’ interactions for timely response, intervention, and quality service.</li><li>Provide technical support to Specialists and address any issues and outages.</li><li>Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients when appropriate and assist Specialists in understanding when advocacy is needed.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Assist Specialists by conducting interventions with contacts in imminent safety risk situations.</li><li>Initiates debrief meetings with Specialists following challenging contacts (suicide, homicide, child abuse, human trafficking, domestic violence, etc.) to review protocols used, provide feedback and coaching, and ensure personal self-care techniques are used, as necessary.</li><li>Accurately document all meetings with direct reports on a regular basis to ensure effective communication, coaching, and professional development, and conduct formal performance reviews. &nbsp;</li><li>Collaborate with Managers or Directors to address performance concerns and departmental processes to enhance quality assurance outcomes.</li><li>Occasionally answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral calls when needed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Attend all required in-person and virtual meetings as scheduled, and specialized trainings upon eligibility.&nbsp;</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Inform USA CRS or CRS-DC certification preferred.</li><li>CIRS or Crisis Worker certification preferred.</li><li>Two years in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>One year of supervisory or coaching experience preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client and staff needs and show sensitivity to issues.</li><li>Excellent organizational skills with the ability to quickly adapt to a changing call volume while maintaining standards of high quality required.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Must have access to a private, secure, and stable high-speed internet connection</li><li>Must have access to a quiet, confidential workspace</li><li>Ability to attend in-person meetings and events as required by the role</li><li>Ability to pass level II background screening</li><li>Bilingual in English/Spanish preferred.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. &nbsp; &nbsp;Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Supervisor, 211 & Crisis Services

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Specialist, 211 & Crisis Services

1 
 

Job Title Marketing Coordinator 

Department: Marketing and Communications 

Reports to: Manager, PR and Marketing 

Status: Exempt, Full-Time 

 
 
General Description: Responsible for the overall support to the marketing department’s 
initiatives with the planning, executing and tracking of marketing and communication 
pieces such as email, event, social media, online donation campaigns or content 
marketing. 
 
Primary Job Responsibilities &amp; Duties: 

1. Assist with developing and managing blog content, video content and social media 
marketing 

2. Responsible for photographing and shooting video for United Way Broward 
fundraising events, volunteer events, community impact events, and special 
programs to communicate to the community. 

3. Maintain United Way of Broward County’s website for content refreshes including: 
updating the events calendar, blog and interior pages to assist with search engine 
optimization. 

4. Will work on marketing materials (digital and print) and marketing opportunities to 
support promotion of United Way Broward initiatives. 

Other Job Duties: 
ï· Content creation for social media platforms including, but not limited to: Facebook, 

Instagram, LinkedIn, Twitter 
ï· Create and develops a marketing plan, timetable and performance expectations to 

meet established goals 
ï· Monitor marketing efforts on our social media channels, website and email 

distributions, creates and prepares weekly/monthly metric reports, analyzes and 
interprets data 

ï· Create and implement email marketing campaigns (concept, template creation, 
content, distribution) 

ï· Proficient in digital/website platforms including, but not limited to; Hootsuite, 
Canva, ConstantContact, Trusted Partner or similar digital marketing software tools 

ï· Takes responsibility for other assignments as they arise in the development of 
marketing activities 

ï· Manage sensitive issues and crisis communications 
ï· Assist the Manager of PR/Marketing and the VP of Marketing and Communications 

in execution of marketing program strategies with the Board of Directors, volunteer 
committees, United Way Broward divisions and outside organizations 


2 
 

ï· Coordinates planning and requests from other divisions that relate to special 
events, as appropriate 

ï· Create/seek creative opportunities to extend United Way Broward’s message and 
mission to corporations in conjunction with the development staff 

ï· Ensures effective and timely marketing and communications support to United Way 
Broward staff 

ï· Ensures communication efforts adhere to budget and brand guidelines 
ï· Assists in planning/implementing projects, seeing that they are brought to fruition 

within the allocated timeframe and budget 
ï· Writes and edits copy for various applications (print, presentations, ads, social 

media content, talking points, etc.) 
ï· Assures work is performed within established policies and procedures 
ï· Works in a team environment and will have close inter-department relations with 

multi-department managers, developing, planning and implementing events to 
enhance United Way Broward's image 

ï· Attends United Way functions (some may be after hours and/or on the weekend) 
ï· Responsible for video production requests – event videos, social media 

interviews/videos, etc. 
ï· Self-starter who is detailed oriented and has the ability to work in a fast-paced 

environment while meeting all deadlines 
ï· Performs other duties and assumes other responsibilities as assigned by supervisor 
ï· Due to the leadership role United Way is called upon to play in the community, 

particularly during times of crisis, it is the expectation that all United Way staff will 
be fully engaged in the organization’s crisis plan and response efforts 


Supervises: This position has no supervisory responsibilities 
 
Education &amp; Experience: 

ï· Bachelor’s degree required, preferably in Marketing, Communications, Public 
Relations, Nonprofit Management, or a related field. 

ï· Minimum 2–4 years of progressively responsible experience in marketing, 
communications, or public relations, ideally in a nonprofit, community-based, or 
mission-driven organization. 

ï· Proven success in developing and executing multi-channel marketing campaigns 
that drive engagement, increase brand visibility, and support fundraising goals. 

ï· Demonstrated ability to create compelling content for both digital and traditional 
media, including social media, email marketing, print collateral, and press 
releases. 

ï· Exceptional written and verbal communication skills, with the ability to tailor 
messaging to diverse audiences and stakeholders. 

ï· Ability to work collaboratively in a fast-paced, deadline-driven environment, with 
strong organizational skills and attention to detail. 


3 
 

ï· Experience with video and photography 
ï· Experience and knowledge of social media posting calendar software 

ï· Graphic design skills a plus 
ï· Ability to plan and manage own workflow, priorities and results accomplishment 
ï· Please Note: This position requires local travel to support United Way of UWB 

events throughout Broward County. Must have and maintain reliable 
transportation. 
 

Core Competency Requirements: 

ï· Excels at customer service – Serves (treats) all customers (internal and external) with 
utmost respect and responsiveness in order to deepen relationships and advance 
UWBC’s mission. 

ï· Drives for results – Has a passion for innovation and risk-taking, meets and exceeds 
qualitative and quantitative goals in a thoughtful and time-driven manner. 

ï· Commits to the organization – Has the responsibility for aligning one’s own behavior, 
leadership and commitment with the needs, priorities, goals and culture of UWBC. 

ï· Embraces diversity and inclusion – Creates an atmosphere that respects and 
embraces engagement of all people, ideas and backgrounds and aligns with United 
Way’s values. 

ï· Seizes learning – Able and willing to learn new skills and knowledge and accept new 
challenges to further United Way’s mission. 

ï· Manages multiple projects and tasks – Effectively manages time and resources to 
respond to emerging needs while continuing to deliver on organizational goals, 
objectives and timelines, and seeks help when needed in juggling priorities. 

ï· Personifies teamwork – Demonstrates good collaboration and communication to be 
effective in any team setting. 

 
 
Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated 
and air-conditioned). Lighting is adequate through overhead lighting as well as windows 
and blinds. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. Physical demands include sitting and/or 
standing for extended periods of time, bending, lifting approximately 25 pounds, regular 
use of the telephone, copier, fax and computer. Demands also involve protracted 
concentration. 
 
Acknowledgement: I understand that the above information has been designed to 
indicate the general nature and level of work required and does not list all of the duties of 
the position, and that I may be asked by my supervisor and/or management staff to 
perform other duties. I understand that United Way Broward has the right to revise this 
position description at any time based on business need. I also understand that this 
position description is not a contract for employment and that United Way if Broward 
County or I may terminate my employment at any time for any reason. 


4 
 

 
 _______________________________________ _________________________________ 
Employee Signature Date 
 
 _______________________________________ _________________________________ 
Supervisor Signature Date

Marketing Coordinator

United Way of Broward mobilizes our community to action so all can thrive.&nbsp;General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way Broward (UWB) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Senior Director, Major Gifts (SDMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by SDMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving. &nbsp;(Portfolio: 150-200).</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high-capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the SDMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWB policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the SDMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

Major Gifts Officer

POSITION SUMMARY Provides technology support across the organization by maintaining systems, managing user profiles, and assisting hybrid, remote, and 24/7 contact center staff. Ensures reliable and secure operations through troubleshooting, training, inventory management, and collaboration with the Technology department. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Support all departments in maintaining approved technology platforms, user profiles, and provide prompt, customer-focused technical assistance to resolve issues for hybrid, remote staff, and the 24/7 contact center.</li><li>Install, configure, and troubleshoot desktops, laptops, printers, VOIP phones, and other end-user devices.</li><li>Stay up to date on new Microsoft 365 features and other technologies to maximize their effectiveness.</li><li>Troubleshoot and resolve hardware, software, network, and endpoint issues.</li><li>Prioritize and escalate urgent technical issues to minimize disruption.</li><li>Document solutions and update the technology knowledge base regularly.</li><li>Manage inventory, warranties, and software licensing for technology equipment.</li><li>Maintain user profiles for copiers, email, door access, and SharePoint.</li><li>Deliver training to end users on hardware and software tools.</li><li>Support disaster recovery and business continuity efforts.</li><li>Apply technology best practices to ensure consistency and security.</li><li>Conduct routine maintenance, including software updates, antivirus scans, and hardware upgrades, to optimize device performance and ensure security.</li><li>Work closely with and provide support to the Technology department.</li><li>Provide support with HFUW events as directed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree.</li><li>One year of experience providing desktop Windows support with hands-on expertise in PC hardware, software, and operating system support, including installation, configuration, and troubleshooting across diverse products and customer types, preferred.</li><li>Advanced experience with Microsoft 365 platform preferred.</li><li>Experience in network troubleshooting and remote access technologies.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays, to meet the needs of a 24-hour contact center.</li><li>Ability to assess and resolve issues quickly to minimize user impact and downtime.</li><li>Excellent organizational skills with the ability to adapt quickly to changing priorities while maintaining high-quality standards.</li><li>Ability to quickly master new concepts, tools, and technologies.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Skilled at managing multiple priorities simultaneously.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, with the ability to effectively interact with both technical and non-technical staff at all levels, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly positions self to maintain computers in the office, including under the desks and in the server closet</li><li>Frequently traveling to the office when needed.</li><li>Frequently moving or lifting objects up to 30 pounds.</li><li>Frequently moving about to accomplish tasks or moving from one worksite to another.</li><li>Frequently adjusting or moving objects up to 30 pounds in all directions.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Constant evenings and weekend hours.</li><li>Occasional early mornings.</li><li>High level of long periods of concentration.</li><li>Constant staff interaction.</li><li>Reliable transportation required.&nbsp;</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Specialist, Technology Services

Purpose of Position:&nbsp;Northeast Florida is home to over 425,000 active-duty servicemembers, veterans, and their families, representing nearly 25% of all households. Their needs are diverse, and navigating available services can be challenging. Basic referrals often fall short. This role provides peer-based care coordination to help veterans access and sustain the support they need.The Veteran Care Coordinator (VCC) is a veteran-peer and system of care navigator. The VCC works closely with veterans, military servicemembers, and their families who require comprehensive community support services, ensuring they receive the necessary assistance to overcome barriers.&nbsp; Key Responsibilities and Essential Functions:&nbsp;<ul><li>Utilize strong customer service, interpersonal, problem-solving, and troubleshooting skills to de-escalate complex situations and ensure timely coordination of veteran care.</li><li>Handle service requests from Veterans, their families, and community partners.</li><li>Assess eligibility based on criteria, capacity, location, and client preferences.</li><li>Create client care plans addressing individual needs.</li><li>Collaborate with veterans to facilitate direct referrals to appropriate treatment or service providers.</li><li>Maintain accurate and timely records in case management systems, analyze data to identify service gaps, and inform decision-making for veterans.</li><li>Stay connected with clients throughout the navigation process, conduct follow-ups, and measure outcomes.</li><li>Use appropriate approaches, and best practices for clients experiencing personal crisis, including mental health issues via telephone conversations.</li><li>Consult with Mission United Manager on unique cases, process improvements, service provider performance, and trends.</li><li>Develop and maintain relationships with social service partners to assist veterans.</li><li>Work with other Veteran Care Coordinator and other departments to advance goals and objectives of United Way and Mission United.</li><li>Engage in community and agency outreach activities, providing information to increase awareness of veteran services.</li><li>Execute additional tasks as directed by the Manager of Mission United.</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree preferred.&nbsp;</li><li>U.S. military Veteran required.</li><li>Knowledge of Veterans Administration (VA) programs, Veteran and community social services highly desirable.</li><li>Experience working with the Veteran population.</li><li>Required to achieve certification as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist within 18 months of hire date.</li><li>Expertise in providing quality customer service.</li><li>Experience with Microsoft Office Suite.</li><li>Skilled at tracking, managing data, and grant compliance.</li><li>Proficiency in oral and written communication skills.&nbsp;</li><li>Proficient working well in teams and contributing to a positive work culture.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs.</li><li>Ability to build relationships with and collaborate with community partners.&nbsp;</li><li>Comfortable working in a fast-paced environment.&nbsp;</li><li>Keep all activities in line with the core values of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp; &nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li></ul>Preferred Experience:<ul><li>Certified as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Veteran Care Coordinator

POSITION SUMMARYThe Chief Financial Officer (CFO) serves as a strategic partner to the CEO and Senior Leadership Team, providing financial leadership that ensures organizational sustainability, accountability, and alignment with mission and strategy. The CFO will be entrepreneurial in approach, serving as a strategic partner to advance new business lines, redevelop and manage the organization’s real estate, and integrate innovative financial and technological solutions that strengthen operations and position the organization for long-term success. This role oversees Finance, Human Resources, Technology, Facilities, Risk and Compliance, Grants (grant compliance and reporting), and select Program Operations, ensuring strong governance, effective resource management, and trusted engagement with the Board of Directors, donors and funders, and community stakeholders. The CFO will play a critical role in ensuring stability during organizational transition while advancing growth and entrepreneurial initiatives that position the organization for long-term success.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Partner with the CEO and Senior Leadership Team to develop and execute financial strategies that support organizational mission, long-term sustainability, and growth.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Lead the budgeting, forecasting, and financial planning processes to ensure resources are effectively allocated to strategic priorities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Provide clear financial analysis, ROI evaluation, and key performance metrics to guide decision-making and optimize organizational impact.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Oversee Finance and Accounting functions to ensure accurate reporting, effective internal controls, and efficient financial processes.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Lead annual budgeting, forecasting, and capital budget planning, aligning resources with strategic and operational priorities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Oversee payroll operations and retirement plan compliance, ensuring alignment with plan documents and regulatory requirements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Monitor cash flow, banking relationships, investment portfolios, and credit facilities, ensuring sustainability and covenant compliance.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Collaborate with Development and Program teams to design and manage grant budgets, reporting, compliance, and government audits.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Deliver timely, accurate, and transparent financial reporting to executives, the Board of Directors, Board committees, and key stakeholders.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Safeguard organizational assets and brand trust through robust systems of internal control and enterprise risk management.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ensure compliance with all financial, tax, regulatory, and governance requirements as well as membership standards.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Oversee the annual audit and all tax filings, serving as primary liaison with external auditors and legal counsel.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Serve as primary liaison to Audit &amp; Ethics, Compensation, Finance, and Investment Committees of the Board, and present summary financial information at Board meetings.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Provide steady, trusted leadership during a period of organizational transition, ensuring business continuity, strong governance, and the confidence of staff, board, and stakeholders.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Provide strategic oversight of organizational infrastructure, including Finance, Human Resources, Technology, Facilities, Risk and Compliance, and select Program Operations, ensuring secure systems, efficient processes, regulatory compliance, and measurable impact.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Develop, inspire, and lead high-performing Business Operations teams by fostering accountability, inclusion, and professional growth, while leveraging modern financial tools and automation to enhance efficiency, transparency, and impact.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Identify and advance new business opportunities, including innovative revenue-generating strategies and business lines, ensuring alignment with mission, values, and regulatory requirements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Provide strategic financial and operational leadership for the redevelopment and management of organizational property, balancing opportunity with risk mitigation to maximize long-term value.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Champion automation and digital solutions to modernize financial systems, increase transparency, and improve operational efficiency, while staying current on emerging technologies.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Embrace calculated risk-taking and long-term financial planning to position the organization for growth, while maintaining rigorous compliance, clean audits, and strong fiduciary accountability.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Serve as a strategic partner in executive transition and succession, aligning Business Operations with evolving leadership priorities and organizational strategy.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Represent the organization to funders, donors, investment managers, and community stakeholders, providing assurance of strong financial stewardship and accountability.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Cultivate confidence in the organization’s financial leadership and reinforce mission impact through transparent communication and trusted relationships.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Identified as essential personnel, requiring prompt and effective communication and action during critical situations, including natural and man-made disasters, to ensure the safety and well-being of the community.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTSJob requirements include:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Bachelor’s degree in financial management or related field required, or equivalent combination of experience and education may be considered in lieu of degree. Master’s degree preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Certified Public Accountant (CPA) preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ten years of progressive leadership experience in financial management and operational oversight.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Five years in a senior management role, with demonstrated success in organizational/departmental leadership and strategic execution.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Five or more years of experience leading, developing, and coaching high-performing teams, with a proven track record of driving results and achieving measurable outcomes.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Non-profit experience preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Expert-level proficiency in Generally Accepted Accounting Principles (GAAP).</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Valid Driver License required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Public speaking skills and networking with the ability to confidently address large groups and business leadership required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Strong networking skills to build and foster key relationships.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to negotiate partnerships, strategic alliances, and collaborations.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Experience in accounting software and donor database software preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Intermediate experience with Microsoft Office required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Exemplary integrity with a strong ability to maintain confidentiality.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to manage projects and initiatives.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Strong conflict resolution skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to work collaboratively with professionals.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Customer service skills and experience required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to edit, complete, and assemble reports.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Attention to detail and accuracy.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Excellent analytical skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to multi-task and work in a fast-paced environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to manage competing priorities, plan effectively, and develop realistic action plans.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Strong communication skills, both written and orally, required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Strong interpersonal skills to understand and respond effectively to the needs and interests of potential donors and clients.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize critical thinking and problem-solving skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize organizational skills effectively.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a private, secure, and stable internet connection.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTSCommunications&nbsp;- Ability to communicate effectively.Business Ethics - Ability to work with integrity and ethics.Conflict Resolution - Encourage open communication to resolve difficult situations.Strategic Thinking - Develop strategies to achieve organizational goals.Delegation - Delegates and monitors independent work assignments.Change Management - Builds commitment from those affected by change.Visionary Leadership - Mobilizes others to fulfill the vision.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDSPhysical demands include:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly moving about to accomplish tasks or moving from one worksite to another.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly viewing information on a computer screen.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequently remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Occasionally operating motor vehicles (passenger van and similar vehicles).</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Occasionally traveling to the office or offsite location.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Occasionally bending, stooping, or kneeling.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Occasionally lifting and moving items weighing up to approximately 25 pounds.</li></ul>WORKING CONDITIONSWorking conditions include:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Hybrid inside working environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequent early mornings, evenings, and weekend hours.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;High level of long periods of concentration.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequent interactions with internal and external customers.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Reliable transportation required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Occasional travel to locations in Orange, Osceola, and Seminole Counties.</li></ul>&nbsp; &nbsp; &nbsp;CORE VALUES<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Passion: Dive in – Create enthusiasm and inspire others.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Authenticity: Be Real – Keep it honest and set the example.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Collaboration: Live United – Work together and mobilize for change.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Empowerment: Own it – Be courageous and make it happen.</li></ul>&nbsp; &nbsp;&nbsp; Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Chief Financial Officer

Why Join United Way of Central Florida? Imagine a career where your leadership and creativity directly contribute to making a meaningful impact in the community. At United Way of Central Florida (UWCF), we are passionate about driving positive change and building stronger connections with those we serve. Join a dedicated, dynamic team in a supportive environment that offers competitive benefits, meaningful work, and opportunities for personal and professional growth.Position Overview: The Senior Director of Marketing plays a pivotal role as the driving force behind UWCF’s brand and engagement efforts -- leading a dynamic, data-informed marketing program that inspires action, grows support, and strengthens community connection. In close partnership with the CDMO, you’ll shape and champion the marketing vision, while also rolling up your sleeves to translate strategy into compelling campaigns, storytelling, and experiences. You’ll guide and empower a talented, focused team, ensuring excellence across every channel, event, and initiative -- balancing both the strategic and the tactical with ease. This is a fast-paced and highly rewarding role where your ability to prioritize, plan, and lead with creativity, collaboration, and confidence will directly fuel meaningful impactKey Responsibilities:Strategic Leadership &amp; Vision<ul><li>Build and lead the marketing vision in collaboration with the CDMO and cross-functional leaders, ensuring alignment with UWCF’s mission, strategic plan, and revenue goals.</li><li>Develop annual and quarterly integrated marketing plans with clear goals, budgets, measures, and resourcing; drive a disciplined operating rhythm (calendars, stand-ups, reviews).</li><li>Partner with Resource Development to co-create market-tested messaging and go-to-market plays for donor segments, corporate partners, workplace campaigns, and affinity groups.</li></ul>Brand, Messaging &amp; Content<ul><li>Serve as our brand steward, ensuring every touchpoint adheres to UWCF guidelines and United Way Worldwide alignment; maintain a current, easy-to-use brand toolkit and templates.</li><li>Own the messaging architecture and editorial calendar; produce and/or direct high-quality content (impact reports, annual reports, cases for support, press releases, video scripts, donor spotlights, newsletters, presentations).</li></ul>Donor &amp; Volunteer Growth (with CDMO &amp; RD)<ul><li>With the CDMO and Resource Development (RD) team, develop and implement strategies that drive donor engagement, retention, and growth across individual, corporate, and workplace segments.</li><li>Map donor and volunteer journeys; build targeted campaigns (email, social, web, events, direct mail) that increase participation, average gift, and lifetime value.</li><li>Lead list strategy, segmentation, testing, and KPI analysis to continuously optimize conversion and retention.</li></ul>Events &amp; Experiences<ul><li>Oversee planning and marketing execution for key organizational events (campaign kickoff/celebrations, impact showcases, volunteer days, affinity group events), ensuring brand consistency and measurable ROI.</li><li>Create event themes and experience design that elevate storytelling, stewardship, and recognition.</li></ul>Volunteer Engagement &amp; Affinity Groups<ul><li>Partner with RD and program leads to engage volunteers and affinity groups; clarify volunteer roles and responsibilities, co-create a shared vision for their work, and support recruitment and recognition efforts with targeted campaigns.</li></ul>Digital, Web &amp; Analytics<ul><li>Own website strategy and CMS; ensure clear information architecture, strong UX, and up-to-date impact stories.</li><li>Lead email/automation programs, organic/paid social, and search; manage SEO/SEM basics and digital advertising with agency support as needed.</li><li>Build dashboards for leadership (traffic, reach, conversions, donor retention, event KPIs); translate insights into action.</li></ul>Public Relations &amp; Issues Management<ul><li>Lead media relations, spokesperson prep, and thought-leadership placements; cultivate strong relationships with local media and community partners.</li><li>Maintain a crisis/issues communication playbook; coordinate rapid, consistent responses with the CDMO and Executive team.</li></ul>Intake, Production &amp; Stewardship Processes<ul><li>Oversee marketing intake, SLAs, and production workflows to manage requests, priorities, proofs, and deadlines.</li><li>Manage marketing-branded orders and mailings, ensuring quality, cost control, and alignment with stewardship strategies and calendars.</li></ul>Team, Budget &amp; Vendor Management<ul><li>Directly manage the Graphic Designer and PR/Social Media Director; coach for performance excellence and on-time delivery.</li><li>Manage the marketing budget, agency/contractor relationships, RFPs, scopes, and performance.</li><li>Foster a culture of collaboration, learning, and continuous improvement across a high-throughput workload.</li></ul>Qualifications &amp; Skills:<ul><li>7–10+ years of progressive marketing experience, including 3–5+ years leading teams and agencies; nonprofit or cause-driven experience strongly preferred.</li><li>Demonstrated success building integrated plans that grow donors/volunteers and deliver measurable results.</li><li>Hands-on experience with CRM (e.g., ANDAR or similar), email automation, web/CMS, social platforms, marketing analytics, and basic SEO/SEM.</li><li>Strong writing/editing portfolio spanning brand storytelling, donor cases, press, and executive communications.</li><li>Proven ability to plan and execute large-scale events and campaigns end-to-end.</li><li>Bachelor’s degree in Marketing, Communications, Business, or related field (Master’s preferred).</li></ul>Skills &amp; Traits<ul><li>&nbsp;Strategic partner who can zoom between vision and details; calm, organized, and decisive under deadline pressure.</li><li>Exceptional communicator and presenter; confident with the media and executive stakeholders.</li><li>&nbsp;Data-driven mindset with creative flair; comfortable testing, learning, and iterating quickly, with strong attention to detail to ensure accuracy and quality.</li><li>Relationship builder who collaborates across departments, volunteers, and partner agencies.</li></ul>Compensation &amp; Benefits:<ul><li>Salary Range: $95,000 - $100,000 annually, commensurate with experience.</li><li>Benefits: Comprehensive benefits package, including paid time off and professional development opportunities.</li></ul>Join Our Team: If you are a strategic, innovative marketing leader passionate about making an impact, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> to take the first step toward joining our mission-driven team.Inclusion at UWCF&nbsp;At UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.

Senior Director of Marketing

POSITION SUMMARY To lead the continued implementation of the countywide Hunger Relief Strategic Plan (originally adopted in October 2015) to fight hunger and food insecurity in Palm Beach County. This is a multi-faceted, collective impact initiative working with numerous community stakeholders throughout the entire County.ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to, the following:Continue to facilitate a framework for implementing the Hunger Relief Strategic Plan and MacKenzie Scott Hunger Relief Strategies, county-wide. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Work with the community, which includes but is not limited to, community representatives, funders, faith-based organizations, government, corporate, education, and nonprofit partners to monitor and execute priorities, strategies, and desired outcomes, and re-evaluate them when needed. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Continually build consensus and facilitate collaboration and growth with county-wide Hunger Relief Advisory Council as well as Hunger Relief work groups and subcommittees, along with appropriate committees within the community. &nbsp;Manage the Palm Beach County Hunger Relief staff, Advisory Council, Work Groups, and Subcommittees. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Effectively manage the process through meeting management tools, meeting notices, agendas, drafting materials to be considered, minutes, data, fact sheets, statistics, etc. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Mobilize stakeholders and refine Hunger Relief Work Groups/Subcommittees to monitor and track hunger relief data and hunger trends. &nbsp;Build community partnerships with traditional and non-traditional partners around the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Maintain and establish relationships with key community members to address issues related to food security and hunger relief. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Facilitate collaboration and communication among UWPBC staff, agencies, donors, policy makers and other stakeholders around the development and implementation of partnership initiatives and specific strategies tied in with the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in relevant community, state and national task forces, commissions, and committees in order to enhance our work and affect change. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Stay informed about public policy issues affecting hunger relief, including local, state and/or federal changes/opportunities, and how to favorably impact our community. &nbsp;Measure, evaluate, and communicate successes and challenges. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Collect information and data, and compile regular progress reports consistent with planned evaluation strategies, or funding requirements. Use available systems and technology to gather and analyze data (e.g., 211, food finder map, local/state/federal data). &nbsp;Prepare &nbsp;relevant &nbsp;reports &nbsp;and &nbsp;documentation for &nbsp;distribution, &nbsp;including an &nbsp;annual summary report on the Hunger Relief Strategic Plan (as needed). &nbsp;Increase investment in food security by securing funding through grants, as well as private and corporate donations, working with resource development, major gifts and community investment teams or other United Way staff members to raise funds. o&nbsp;&nbsp;&nbsp;&nbsp;Ensure all grant requirements are met and/or exceeded.&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Identify projects for funding consistent with the identified priorities and strategies. Funding for special projects that advance food security and hunger relief efforts, especially in key geographic areas, is valued. &nbsp; &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Determine the dollars or resources needed to address the identified priorities and strategies which align with the initiative’s metrics. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Willingness to work flexible hours including early mornings, evenings, and weekends, when needed. &nbsp;Assist, as assigned by management, with the organization’s disaster response efforts Perform other duties as opportunities are presented and/or assignedMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required and master’s degree preferred with a minimum of five (5) to seven (7) years of leadership experience in the field of human services, planning, and/or food systems (or comparable combination of education and experience). •&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a team environment, facilitating effective groups, developing collaboratives, and working with volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with collective impact models and community driven efforts preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record leading and working on high profile community projects with diverse stakeholders preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze data and develop innovative strategies to maximize results. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent customer/client service relations. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage confidential information with discretion. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent organizational and time management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Effective communication and people skills to interact with various stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Detail-orientated, with the ability to prioritize tasks and manage multiple projects simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office Suite software, office systems and be technology savvy. •&nbsp;&nbsp;&nbsp;&nbsp;Problem solving and strong decision-making capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Committed and capable team player with ability to work independently. &nbsp;

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