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ROLE:&nbsp; The President/CEO is the visionary leader of the organization, responsible for setting and executing a strategic agenda that delivers meaningful community impact. By galvanizing a high-performing team of approximately 10 full-time and 35 part-time staff,&nbsp; the President/CEO drives initiatives that foster collaboration across private, public, and corporate sectors to enhance community well-being. This role requires exceptional business acumen, resource generation capabilities, and an unwavering commitment to measurable goals for the common good. As a brand steward, the President/CEO ensures the organization’s integrity, reputation, and relevance within the community while leveraging the United Way network’s extensive reach and relationships.ATTRIBUTES:&nbsp;&nbsp;The ideal candidate will exhibit high integrity, strategic foresight, and a results-oriented mindset. A collaborative leader with a fair and inclusive approach, the candidate will inspire teams, adapt to change with flexibility and courage, and approach challenges with creativity, energy, and humor.KEY RESPONSIBILITIES:&nbsp;<ul><li>Community Impact:&nbsp;</li><li>Lead United Way of Yellowstone County to maximize its impact in the community by crafting and adapting strategies that align with organizational goals.</li><li>Oversee and collaborate with the Director of Impact to promote success of community impact programs and ensure alignment with UWYC organizational goals.&nbsp;</li><li>Oversee and collaborate with Director of Out-Of-School-Time programs to support the success of CARE Academy and Discover Zone and ensure alignment with UWYC organizational goals.</li><li>Establish strong relationships with key community leaders across business, government, and nonprofit sectors.</li><li>Develop innovative solutions to address community challenges and foster long-term improvements.</li><li>Resource Development:</li><li>Drive fundraising initiatives, including cultivating and soliciting major donors and corporate partners.</li><li>Oversee and collaborate with the Community Relations Director to promote success of community engagement, marketing and development efforts and ensure alignment with UWYC organizational goals.</li><li>Leverage personal and professional networks to identify new fundraising opportunities.</li><li>Foster a culture of philanthropy across staff and board members to support organizational growth.</li><li>Strategic Management:&nbsp;</li><li>Serve as the primary advisor to the Board of Directors, providing strategic direction and guidance on policy formulation and organizational priorities.</li><li>Oversee and collaborate with the Finance Director to ensure fiscal responsibility and ensure financial alignment with UWYC organizational goals.&nbsp;</li><li>Collaborate with the Board and senior leadership to establish and achieve measurable goals.</li><li>Ensure alignment and coordination across all organizational activities, including community impact, resource development, volunteer engagement, and staff engagement.</li><li>Organization Management:</li><li>Build and lead high-performing teams while fostering a collaborative and inclusive work environment.</li><li>Oversee operational and financial integrity, ensuring compliance with Board policies and mitigating risks.</li><li>Supervise leadership positions, set clear objectives, and monitor performance outcomes.&nbsp; Leadership positions include</li><li>Promote diversity, equity, and inclusion within staff, volunteers, and organizational initiatives.</li></ul>

United Way of Yellowstone County

Presidetn/CEO

Position Title: Director of FinancePosition Reports to: Executive DirectorStatus: Full Time/ExemptHours per week: 37.5, with occasional evening and weekend work required.&nbsp;Location: Huntington, WV office. Position is not eligible for remote work due to responsibilities that require in-person attendance.Salary Range:&nbsp;60-70KPosition SummaryReporting directly to the Executive Director, the Director of Finance works to protect all assets of United Way of the River Cities, Inc. and United Way of the River Cities Foundation, Inc. by maintaining an effective system of accounting, financial control and reporting; serves as an ad hoc member of the Finance Committee; and works closely with Executive Director and leadership team to maintain organizational vision/mission and operations. The position requires strict confidence of all records, files, communications and information of the United Way office and its funded partner agencies. It also requires strict adherence to all state and federal laws and all United Way of the River Cities, Inc. policies and procedures.<h3>Key Responsibility Areas</h3><ol><li>Bookkeeping/Payroll<ol><li>Act on any correspondence relating to accounts receivable/payable.</li><li>Post accounts/campaign receivable to accounting/CRM systems daily. Generate reports regularly verifying accounts receivable.</li><li>Prepare and mail statements of balance due on accounts/campaign receivable.</li><li>Post pledge cancellations as appropriate and determine uncollectible receivables annually.</li><li>Verify Direct Deposit amounts with banks daily.</li><li>Maintain e-Pledge ACH/credit card system.</li><li>Prepare checks for operating disbursements and agency grants.</li><li>Reconcile all bank accounts monthly.</li><li>Assist Fundraising staff with CRM processing and necessary documentation.</li><li>Post CRM transactions to accounting system at least monthly.</li><li>Generate and deliver annual tax receipts to donors.</li><li>Compute payroll and maintain tax records including monthly federal tax deposits, quarterly payroll tax returns and annual W-2’s.</li><li>Complete mileage and other expense reimbursements to employees.</li><li>Coordinate and manage payment of employee benefits.</li></ol></li><li>Planning<ol><li>Assist Executive Director and staff in establishing an annual operating budget, and with budget monitoring and forecasting throughout the fiscal year.</li><li>Assist Finance Committee by completing preliminary financial reviews of grant applicants.</li></ol></li><li>Operations<ol><li>Ensure all business licenses are current, and records maintained.</li><li>Ensure all insurance policies are current, and records maintained.</li><li>Ensure all property records are current, and records maintained.</li><li>Ensure all technology licenses and other facility/equipment agreements are current and records maintained.</li><li>Ensure all lease and other property rental agreements are current and records maintained.</li><li>Assist Executive Director in coordinating daily operations of agency facilities.</li><li>Oversee facility and equipment contractors working at agency facilities.</li></ol></li><li>Reporting<ol><li>Maintain appropriate financial history as required by United Way of the River Cities and by government entities.</li><li>Prepare financial statements quarterly for Board of Directors and as needed for staff.</li><li>Assist with completion of annual United Way Worldwide requirements including Membership Certification and the Database 2 report.</li><li>Work with CPA firm contracted for annual audits of United Way of the River Cities, Inc. and United Way of the River Cities Foundation, Inc., providing records, files, documentation and other information as requested by auditors.</li><li>Work with contracted CPA firm to complete and file annual 990 tax forms.</li><li>Prepare reports and other documentation required to support grants received by the agency from government, charitable, corporate, or other external organizations.</li></ol></li></ol>Qualifications<ul><li>Bachelor’s degree in financial management, accounting or related field preferred.</li><li>Minimum five (5) years of accounting management experience preferred.</li><li>Experience with non-profit accounting preferred.</li></ul>Core Competencies&nbsp;<ul><li>Strategic Community Collaborator: Engages diverse stakeholders to accurately assess community needs and strategically guides United Way to contribute to the community’s priorities.</li><li>Effective &amp; Engaging Communicator: An effective and enthusiastic communicator, articulating the United Way message in a way that inspires others to act in service to the organization and the community.&nbsp;</li><li>Critical Thinking &amp; Creative Problem Solving: Able to address and overcome complex issues to achieve desired results – includes ability to gather, interpret and use relevant data to drive strategy development, make decisions and define results.</li><li>Planning &amp; Implementation: A leader who takes initiative in planning and developing department initiatives to achieve results that drive collective community outcomes.</li><li>Embracing &amp; Managing Change: Champions and facilitates change to ensure long-term community sustainability; successfully adapts to changing needs while maintaining positive relationships with all constituents, both internal and external.</li></ul>Skills&nbsp;<ul><li>Proficient in MS Word, Excel, Outlook, MS 360</li><li>Experience with QuickBooks, AccuFund, or other related accounting/bookkeeping software&nbsp;</li><li>Experience with data collection; database use&nbsp;</li><li>Experience with creating and maintaining budgets</li><li>Comfort and proficiency with presentation skills both one-on-one and publicly&nbsp;</li><li>Able to communicate effectively with co-workers to acquire and share needed information&nbsp;</li><li>Able to read, analyze and interpret complex materials – ability to apply concepts including fractions, percentages, ratios, and proportions to practical situations.</li><li>Able to work autonomously, take initiative and think strategically&nbsp;</li><li>Fluent in the English language, both oral and written, including correct punctuation, spelling, and grammatical usage</li><li>Ability to communicate and collaborate effectively with staff, Board members, volunteers and others in the community representing a broad range of interests and backgrounds</li><li>Understanding of and commitment to the mission, vision, and core beliefs of United Way of the River Cities&nbsp;</li></ul>Mental demands&nbsp;Duties require planning, organizing, and performing a variety of duties applying a wide range of procedures and rules. Duties require attention to detail, high degree of accuracy, reliability, timeliness, alertness, and use of judgment.&nbsp; Requires ability in verbal and written expression, creativity, and concentration. Involves access to and use of confidential data where discretion/sensitivity is of utmost importance. Mature judgment and confidence.&nbsp;Physical demands&nbsp;Frequently required to walk, sit, talk, and hear. Frequently required to work with a computer. Occasionally required to stand, reach, stoop, and handle and/or lift twenty-five pounds. Must be able to visibly check for completion and accuracy and to retrieve and transmit information. Use of general office environment equipment.&nbsp;Reasonable accommodation may be made to enable individuals to perform the essential functions.&nbsp; &nbsp;These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.&nbsp;About United Way &nbsp;United Way of the River Cities brings people, organizations, and our community together around a common cause, a common vision, and a common path forward. We work to build up the cornerstones of education, financial stability, and health, bringing people together from all backgrounds to be a part of local solutions. &nbsp; &nbsp;We offer a competitive salary and generous benefits package including professional development; dress for your day; free onsite parking; volunteering opportunities and leave; and paid time off (PTO).  Additionally, we offer access to comprehensive health, dental, vision, life, short-term and long-term disability insurance; a cafeteria plan for medical and dependent care expenses and a 403(b)-retirement plan. &nbsp; &nbsp;We seek diverse, qualified professionals who want to make a difference in the world. We are an equal opportunity employer and recruit, employ, train, compensate, and promote qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.  &nbsp; &nbsp;We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in our community. &nbsp; &nbsp;We believe that each United Way community member, donor, volunteer, advocate, and employee should have equal access to solving community problems. &nbsp;United Way is an Equal Opportunity Employer. We strive to include diversity, equity, and inclusion practices at the center of our daily work. We welcome applicants from diverse backgrounds and encourage them to apply.&nbsp;

United Way of the River Cities

Director of Finance

United Way of Johnson County is looking for an entry-level social work or human services candidate for the Helpline Associate position. The Helpline Associate will join an existing team of five staff. This individual provides quality health and human services information to over 1500 callers who are in need with the intent to link those persons to appropriate resources for assistance to assume the daily responsibilities of the Helpline program, The Helpline Associate will report to the Executive Director and work closely with other staff on several other United Way of Johnson County programs, including Operation Bundle Up (winter coat collection and distribution), Christmas Angels, and the No Place to Call Home program (homeless prevention and intervention).Sampling of Job Duties:- Provide information and referrals about health and human services to individuals and organizations via telephone, email, and walk-in contact, when required-Assess client needs, identify appropriate resources, provide all necessary information, and identify alternatives resources for clients, as appropriate.Maintain accurate client data records by collecting all appropriate demographics.-Advocate on behalf of clients who are in a crisis while working with community partners to provide comprehensive information on services, for example assisting homeless individuals to available shelters.Assist with safety planning if clients are in an unsafe environment-Assist No Place to Call Home Program-Assist the staff with Operation Bundle Up, including managing the planning committee, working with collection locations, recruiting volunteers for the program, and event set up and implementation-Be responsible for the Helpline brochure including the following: maintaining and updating the current information on a bi-yearly basis or as significant program changes occur in the community; responsible for design, writing and production; ensure adequate supply is maintained for all times of the year; distribution to designated locations on a bi-yearly schedule; track distribution including numbers distributed and locations; and recruit volunteers to assist with production and distribution of the brochures.-Stay current and knowledgeable about community resources and available programs through networking with social service providers, governmental agencies, township trustees, health-care providers, educational services and faith-based organizations.-Be responsible for submitting grants and requested information to current funders.-Assist other staff with the Christmas assistance program, including phone support for applicants and donors and data entry of applications-Assist with other functions of United Way of Johnson County, including but not limited to, Fast Track, Day of Caring, Annual Celebration and Kick Off

United Way of Johnson County

Helpline Associate

​​​​​​ POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

Overview&nbsp;The Crisis Housing Navigator is a full-time role dedicated to supporting individuals transitioning from a Nursing Facility for Mental Health or other state-run institutions who are at risk of homelessness. This position involves advocacy, mediation, assessment, planning, and resource coordination to ensure stable housing solutions. The Crisis Housing Navigator operates both independently and collaboratively as part of the Housing Navigation team under the supervision of the Coordinated Entry System (CES) Manager.&nbsp;The successful candidate for this position is one who thrives on serving others, welcomes the opportunity to work with homeless service providers to facilitate clients' access to housing, and who will maintain a laser focus on the mission to advance the common good in our community. The position requires an excellent communicator with the ability to manage highly detailed data in order to increase efficiency of the local crisis response system by removing barriers that impede access to permanent housing for homeless individuals and families. Additionally, regardless of role or team, every United Way of the Plains employee must be able to demonstrate our core values as defined on our website: Community, Collaboration, Leadership, People, Diversity, Advocacy and Stewardship. These values shape our internal behaviors and communicate to our various stakeholders who we are and what we stand for.Key Responsibilities:&nbsp;&nbsp;The key responsibilities of the Crisis Housing Navigator include, but are not limited to:&nbsp;<ul><li>Manage referrals from the Kansas Department for Aging and Disability Services.</li><li>Support individuals exiting Nursing Facilities for Mental Health and State Hospitals into stable housing.</li><li>Ensure the individuals who have been diagnosed with a serious mental illness are assisted with obtaining, sustaining, and reducing barriers to housing programs, supports, and services.</li><li>Conduct bi-weekly outreach to engage potential clients and collaborate with other Crisis Housing Navigators across the state and participate in monthly staffing calls.</li><li>Conduct homeless outreach in the community to identify, engage, and assist individuals who are experiencing unsheltered homelessness, living on the street, in encampments, or other unsheltered situations.</li><li>Assess housing barriers, enroll clients in Coordinated Entry, and participate in case conferencing.</li><li>Assist clients in accessing SOAR advocacy services for benefits.</li><li>Facilitate housing searches, landlord negotiations, and mediation as needed.</li><li>Help clients develop and manage household budgets, including financial counseling.</li><li>Connect participants with additional resources and services.</li><li>Provide follow-up support to track progress on housing action plans.</li><li>Coordinate with service providers to ensure comprehensive support.</li><li>Offer ongoing case management for stabilized households.</li><li>Maintain accurate documentation, track outcomes, and close cases when appropriate.</li><li>Submit quarterly reporting on outcomes to the Kansas Department of Aging and Disability.</li></ul>Minimum Requirements &amp; Qualifications&nbsp;:&nbsp;<ul><li>Bachelor’s or Master’s degree in a social service field preferred.&nbsp;</li><li>At least two years of experience working with people experiencing homelessness, and/or homeless service providers.</li><li>Proficiency in using computers, including MS Office, the Internet, and databases.</li><li>Strong written and oral communication skills.</li><li>Strong relationship and team-building skills.</li><li>Strong ability to lead teams towards a common goal.&nbsp;</li><li>Excellent administrative skills and ability to accurately maintain highly detailed data.</li><li>Capable of working effectively with limited supervision.</li><li>Able to maintain confidentiality regarding sensitive information.</li></ul>Non-Negotiable Hiring Criteria:&nbsp;<ul><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.&nbsp;</li><li>Ability to interact positively with individuals and groups.&nbsp;</li><li>Must be flexible and multitask oriented; can adapt to changing priorities.&nbsp;</li><li>Can work independently and responsibly while managing numerous projects simultaneously.&nbsp;</li><li>Dependable and reliable to meet deadlines; remains calm under pressure.&nbsp;</li><li>Lead by personal example; your word is your bond.&nbsp;</li><li>Servant leader who can positively influence others not under their control.&nbsp;</li><li>Possess excellent judgment and creative problem-solving skills.&nbsp;</li></ul>Core Competencies for all United Way Professionals<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations.</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>Work ScheduleOffice hours are primarily Monday-Friday 8:00AM – 5:00PM, though extended hours may be warranted at any point in time.How to Apply:Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “Housing Navigator” in the subject line.Application Deadline: For priority consideration, apply by March 21, 2025; position will remain open until filledUnited Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.&nbsp;More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;

Housing Navigator

United Way of the Bluegrass

How Collective Impact works at UWBG

Development Officer, Stewardship & Data Mining 

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development and strengthening of partnerships/collaborations, convening, resource mobilization and investment as well as backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.POSITIONThe Development Officer, Affinity Groups (DOAG) assists with the identification of and prioritizes opportunities for new relationships with new and established clients for all UWBG products and services. The DOAG develops and nurtures networks to build and maintain a pipeline of prospects.&nbsp; The DOAG is responsible for the execution, in partnership with the Resource Development (RD) team, the strategic oversight and implementation of UWBG’s resource expansion strategy as defined by leadership staff. This role will establish and manage fundraising targets, aid in the development of strong sales tools and products, and work with development operations to track metrics to ensure targets are being met across the department. The position will focus on growth in membership and revenue within Women’s United, Young Leaders Society, and Tocqueville Society and will be responsible for non-managed UWBG workplace campaigns.&nbsp; ESSENTIAL FUNCTIONS &nbsp;<ul><li>Meets the fundraising goals of the United Way of the Bluegrass through effective personal and team portfolio account management.</li><li>Travels to assigned communities to conduct renewable and new business a minimum of two days per week.</li><li>Effectively manages, solicits, cultivates, and grows assigned portfolio of individuals.</li><li>Identifies prospective partners, initiates, and builds relationships with prospects.</li><li>Negotiates terms that deliver value to donors of UWBG.</li><li>Responsible for developing and prospecting potential new clients and converting these relationships into increased engagement and revenue for UWBG.</li><li>Responsible for timely communication with the other Resource Development staff, Vice President, Resource Development, President &amp; Chief Executive Officer, and internal/external customers.</li><li>Conducts ongoing identification, recruitment, and activation of an influential, financially strong, and inclusive volunteer leadership base to support the campaign.</li><li>Development of year-round pipelines and cultivation plans for major gift prospects.</li><li>Meets monthly, quarterly, and annual measurable goals and objectives.</li><li>Responsible for delivering on business development and relationship management goals and metrics for team.</li><li>Participate in speaking engagements about Affinity Groups and Leadership Giving engagement during trainings and company events, as needed.</li><li>Track, maintain and provide reports on membership numbers and dollars raised from all affinity groups, and reconcile budget reports with the Finance department monthly.</li><li>Continuously build awareness and engagement of UWBG programs and affinity groups.</li><li>Plan and execute donor engagement events (networking, professional development, and volunteer projects) per year in coordination with volunteer committees to demonstrate and exemplify the mission and community impact of United Way.&nbsp;</li><li>Determine engagement and event plan for the year to include maintaining budget, processing invitations, tracking RSVPs, managing the registration process, tracking attendance, and assuming responsibility for analysis and metrics of affinity group engagement throughout the year. Event preparation will also include helping with nametags, decor, food, materials, speaker, and sponsorship coordination.</li><li>Actively engage donors and prospects through events designed to cultivate members and enhance relationships. Provide consistent follow-up post events to secure commitments or move relationships forward.</li><li>Work closely with the corporate engagement team and United Way volunteers to identify companies to target for education on affinity groups and recruitment of new members.</li></ul>CORE UNITED WAY COMPETENCIES❖MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities.&nbsp; This competency drives performance and professional motivations.❖RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.❖COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.❖RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;❖BRAND STEWARD -A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.RESOURCE DEVELOPMENT COMPETENCIES❖EFFECTIVE FUNDRAISING - Is donor-focused and results-driven, with a relentless focus on gaining financial resources to support United Way’s mission and community impact strategic objectives.&nbsp; Sets ambitious yet realistic goals; Connects donors’ and prospects’ interests directly to United Way’s work. Creates a strong case for support and successfully “sells” the idea, program, or funding opportunity to donor and/or supporter. Inspires commitment and support for United Way.&nbsp;❖STRATEGIC RELATIONSHIP MANAGEMENT - Develops and maintains strategic relationships that generate the financial resources necessary to support United Way’s mission. Builds trust and donor commitment to United Way. Creates win-win relationships; engages with donors year-round, not just during campaign season, to nurture and enhance relationships.&nbsp; Displays cultural knowledge and sensitivities and applies that knowledge to fundraising efforts. Is visible with donors and community leaders. &nbsp;❖ENTREPRENEURIAL AND INNOVATIVE – Creatively seeks new opportunities to generate revenue and other resources that add greater value to the organization and the community including the ability to understand and contribute to the product development process, able to assess donor’s interest, and accurately convey those to cross-functional team.&nbsp; Identifies, anticipates, and adapts to changing market trends and business needs. Understands challenges and opportunities in the business environment; Focuses on continuous improvement. &nbsp;❖BUSINESS DEVELOPMENT AND SALES - Plans, implements, and evaluates business development and sales efforts. Uses multiple methods and various sources of information to identify and approach prospective donors and maintains positive relationships with existing donors. Collaborates with Community Impact Department (CI). Engages CI in donor engagement and fundraising by learning details of current community impact solutions. Shares information with CI about donor needs and interests to improve existing products and create new ones. &nbsp;QUALIFICATIONS<ul><li>Bachelor’s Degree in applicable field (e.g. business, communications, nonprofit management, etc.) or work experience equivalent.</li><li>Demonstrated success in relationship management/fundraising, volunteer management and event planning, communication skills, and the ability to listen well.</li><li>The patience and interpersonal skills needed to perceive and react sensitively to the needs and interests of potential donors.</li><li>Skilled in initiating conversations and relationships with individuals while building rapport quickly to deliver results.</li><li>Excellent interpersonal, verbal, and written communication skills.</li><li>The ability to inspire confidence in United Way volunteer leadership, staff, and potential donors through sound judgment, discretion, and commitment.</li><li>Exceptional attention to detail.</li><li>Ability to work nights and weekends for events.</li><li>The successful candidate will be mature, highly motivated, team-oriented, with the highest ethical standards and ability to drive results.</li></ul>Preferred Experience<ul><li>2 years of experience in philanthropy desirable</li><li>Demonstrated background in commercial sales or nonprofit development with a track record of directly contributing to financial growth and retention.</li><li>Experience within a nonprofit or impact organization is preferred.</li><li>Professionally supportive of UWBG’s mission.</li><li>Experience with CRM (Andar preferred).</li></ul>WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. This position will be primarily based out of the central UWBG office. Hybrid work is possible with Manager approval. This position requires regular travel between VITA sites throughout the communities we serve.&nbsp;EXPECTED WORK HOURSMonday through Friday, 8:30AM-5:00PM. Flextime hours must be approved by your manager. Must be willing to work a non-standard work schedule, including nights, weekends, and other unusual hours, especially during tax season.&nbsp;PHYSICAL REQUIREMENTSThe employee must regularly communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must be able to lift, carry, push, and/or pull objects weighing up to 25 lbs.&nbsp;PRE-EMPLOYMENT SCREENING REQUIREMENTSAny candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, language testing, and Motor Vehicle Record (MVR) review. A writing sample will be required of final candidates.&nbsp;BENEFITS Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/STD&amp;LTD insurance; generous parental leave policy, PTO, and more. Starting salary range -$45,000-$50,000 annually

Philanthropy Officer, Affinity Groups

UNITED WAY OF SOUTH HAMPTON ROADS 

Housing Navigator, NRHA 


Title: Housing Navigator (NRHA) 

Department: Community Impact 

Report To: Manager Financial Stability 

Date Created: February 2025 


Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 

Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 

challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 

child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-

resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 

acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 


engage with, and the people they serve. This competence helps to build trust and effective 

engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Essential Duties and Responsibilities include the following 

 • Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

 • If an emergency situation, determine the appropriate type of financial assistance necessary to 
stabilize the client’s emergency situation 

 • Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

 • Ensure data integrity throughout the client tracking process to confirm service referrals within 
UWSHR; and outside to community partners, are completed and customers are receiving all the 
services they need 

 • Process payments in SPENDwise, to ensure client’s emergency financial needs are addressed in 
a timely manner 

 • Processes data for monthly and quarterly reports, and as needed 

 • Carries out Other Duties as Assigned 

 • Ability to properly handle and manage confidential data 

 • Serve as a key member of the NRHA team to maintain and implement core 

program framework/changes, and strategies. 

 • Schedule and complete an in-depth intake assessment with all new referrals 

 • Ensure all participants have the most up to date acceptable forms of documentation submitted 

 • Thorough documentation of all completed appointments and communication 

 • Support Outreach and Engagement in the evenings and weekends as needed. 

 • With the program team, plan, organize and facilitate workshops and community groups 

around educational topics and peer support 


Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where participants can 
be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders 

in special circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down complex 
problems and situations, develop strategies, and create solutions. 

 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Support outcomes and metrics to assess the performance of programs to gauge their effectiveness in 
uplifting the community. Utilize the support of data to help drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to Lead Navigator to evaluate participant/family 
status, ensuring that provided information, and reports clearly describe progress. 
 

Key Skills Requirements: 

 • Associate’s degree and/or equivalent experience 

 • HUD Certified Housing Counselor a plus but not required 

 • 1-2 years of experience in human services programs requiring direct client interactions required 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high- paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 


 • Administrative experience preferred 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 

odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

NRHA Navigator

UNITED WAY OF SOUTH HAMPTON ROADS 
Community Health Worker (CHW) 

Title: NRHA Lead Mobility Mentor 
Department: Community Impact – Financial Stability 
Report To: Associate Director NRHA Thriving Families 
Date Created: February 2025 

 
Why Work for United Way: 
Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads 
(UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a 
difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because 
we love what we do, and we know how much our community needs us. Plus, we offer excellent benefits and 
opportunities for advancement. If you want to be great while doing good, join the United Way team. 
 
Objectives &amp; Expectations: 
United Way improves lives by mobilizing the caring power of communities to advance the common 
good and to help all residents thrive. We all benefit when a child succeeds in school, when someone finds a job that 
sustains a family, or when more people get quality, affordable healthcare. United Way endeavors to drive 
measurable impact by focusing and accelerating our current agenda centered around economic mobility, education, 
and health initiatives while remaining responsive to community needs with flexibility to respond to critical needs and 
crises. 
 
The NRHA Lead Mobility Mentor (LMM) is responsible for helping participants and their families to navigate and 
access community services, other resources, and adopt healthy behaviors. The NRHA LMM supports service 
providers through an integrated approach to care management and community outreach. As a priority, activities will 
promote, maintain, and improve the health and financial well-being of participants and their family. A successful 
NRHA LMM will have a strong ability to communicate effectively, build relationships, advocate, and educate 
stakeholders on low-to-middle income families and the ALICE (Asset-Limited-Income Constrained- Employed) 
population. 
 
Commitment to diversity, equity, &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our mission and progress 
our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal 
access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 
 
Cultural Competence: The NRHA Lead Mobility Mentor adapts a lens of cultural competency that conveys 
empathy, support, and an understanding of the people they work and serve with, both internally and externally. This 
competency helps to build trust and effective engagement, build stronger relationships, expand our organization’s 
reach, and more effectively and respectfully engage with people regardless of background. 
 
 
 
 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR 
team. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and 
healthier communities. 


 • Relationship Oriented: Understands that people come before process and is astute in cultivating 
and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can 
mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, 
resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of the 
organization, and thus, the greater network. 

 
Key Accountabilities 

1. Provide leadership to direct reports including goal setting, performance evaluation, career 
development, and guidance in their field of work. 

2. Provide in-depth benefits counseling to participants as they increase their income and public 
assistance decreases. 

3. Serve as liaison between partners and UWSHR; collaborate with community partners to implement 
financial stability strategies for achieving community-level results to assure that all families served 
can thrive. 

4. Serve as a subject matter expert, advocate, and voice for Choice Housing in representing 
UWSHR in the community. 

5. Work cross-functionally with UW Resource Development (RD) and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and the larger community utilizing 
various media. 

 
Essential Duties and Responsibilities 

 
Administrative &amp; Financial: 

 • Support reporting requirements for funders to ensure timely and accurate reporting and budget 
monitoring 

 • Proficient with navigating excel and Apricot 360, UWSHR’s CI programming database system, to 
monitor direct report’s caseloads, capacity, and documentation. 

 • Responsible for the review and approval of financial assistance requests submitted by direct reports as 
related to workforce and wraparound supports. 

 
 
Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where 

 • participants can be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders in special 
circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down 
complex problems and situations, develop strategies, and create solutions. 


 
 
 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Understands, analyzes, and uses community and social data to create effective community solutions. 

 • In collaboration with the UWSHR data team, provide oversight to Apricot 360 which collects, 

manages, and reports data specific to programming. Additionally, identifies core measurable 

outcomes related to financial stability to build on United Way’s data impact. 

 • Support the aggregation and analyzation of outcomes and metrics to assess the performance of 

programs to gauge their effectiveness in uplifting the community. Utilize the support of data to help 

drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to any additional Navigators to evaluate 
participant/family status, ensuring that provided information, and reports clearly describe progress. 
 


Program &amp; Implementation 

 • Support Navigators to maintain and manage caseload of participants. 

 • Maintain confidentiality and always remain current with HIPAA compliance. 

 • Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 
211. 

 • Be available based on the needs of participants with the ability to be flexible with scheduling, 
including traditional and non-traditional work hours; evening and weekends may be required to meet 
the needs of participants and families. 

 • Continuously monitors and evaluates progress based on goals. 
 

 
Marketing, Resource Development, &amp; Outreach 

 • Work effectively with supervisor, Resource Development and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and to the larger community utilizing various 
media. 

 • Maintain and distribute information (participating in events, announcements, trainings) via email, website, 
and other platforms, as needed. 

 • Actively participates in projects, special events, and engages in cross-functional teams or workgroups 
that support the work of the entire organization. 

 • Engage UWSHR staff and volunteers to achieve goals related to programming, funding 
fundraising, and communications. 

o Monitor volunteer performance and success. 
o Provide recognition and acknowledging volunteer efforts. 
o Identify potential new opportunities for volunteers 


Other duties as assigned 
 
Key Skills Requirements: 

 • Bachelor’s degree in human development, family studies, psychology, sociology or related field. 

 • 1-2 years of case management or family coaching experience 

 • Previous supervisory experience preferred 

 • Successful completion of a Community Health Worker formal training program, or ability to complete within 
6 months of hire. 

 • Successful completion of Community Health Worker Certification, or ability to complete within 1 year of hire. 

 • Medical terminology and/or background preferred. 


 • Knowledge of local community resources and services. 

 • Experience in community outreach efforts (paid or volunteer) in patient or customer service. 

 • Excellent problem-solving skills. 

 • Excellent communication, interpersonal, listening, writing. 

 • Ability to take tasks to completion with minimal supervision. 

 • Microsoft Office skills and experience required. 

 • Commitment to excellence and the mission of United Way. 
 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, type, and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to others accurately 
via spoken word 

 • Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, 
pull, or otherwise move objects 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a private home, or 
elsewhere in the community including temperature variations, unpleasant odors, and potential allergens 

 • Although inside work is the standard, it is required that the individual be able to travel and may be exposed 
to a variety of weather conditions 

 • Drivers License required with current valid auto insurance, and acceptable driving record 
 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

NHRA Lead Mobility Mentor

UNITED WAY OF SOUTH HAMPTON ROADS 
Program Eligibility Specialist 


Title: Program Eligibility Specialist 

Department: Community Impact 

Report To: Manager Financial Stability 

Date Created: 2/20/2025 

 
Why Work for United Way 
Do you want to leave work every day knowing that you made an impact? At United Way of South 

Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day there is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in common 

is passion. We work hard because we love what we do, and we know how much our community needs 

us. You’ll learn from some of the best in the business and be constantly challenged in an ever-changing 

industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 

while doing good, join the United Way team. 

Objectives &amp; Expectations 

United Way improves lives by mobilizing the caring power of communities to advance the common good 

to help all residents thrive and live the best version of themselves. We all benefit when a child succeeds 

in school, when someone finds a job that sustains a family, or when more people get quality, affordable 

healthcare. 

 
The Program Eligibility Program Eligibility Specialist serves as the primary point of contact for individuals 

referred throughout the United Way of South Hampton Roads (UWSHR). This role is crucial in assessing 

the needs of individuals and connecting them with the appropriate programs, including Thrive, Mission 

United, and Healthy Communities. The Program Eligibility Specialist ensures accurate eligibility 

determinations, program alignment, and seamless support to participants. 

 
The Program Eligibility Specialist must possess a deep understanding of UWSHR's direct programs, 

maintain a comprehensive caseload spreadsheet for assigning participants to mentors, and demonstrate 

empathy, organization, and exceptional communication skills to support those in need. 

Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must have 

equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 


Cultural Competence: The Eligibility Program Eligibility Specialist adapts a lens of cultural competency that 

conveys empathy, support, and an understanding of the people they work with both internally and externally, 

engage with, and the people they serve. This competency helps to build trust and effective engagement, build 

stronger relationships, expand our organization’s reach, and more effectively and respectfully engage with 

people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way Core 

Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and 
healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in cultivating 
and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can 
mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, 
resourcing, scaling and leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of the 
organization, and thus, the greater network. 

Essential Duties and Responsibilities 
 • Serve as the main point of contact for calls and referrals from UWSHR, conducting 

thorough needs assessments for individuals. 
 • Determine program eligibility and connect participants to the appropriate program (Thrive, 

Mission United, or Healthy Communities). 
 • Schedule and complete an in-depth intake assessment with all new referrals sent by the 

Program Eligibility Specialist. 
 • Demonstrate comprehensive knowledge of eligibility criteria and program requirements 

for all UWSHR direct services. 
 • Ensure all participants have the most up to date acceptable forms of documentation submitted 
 • Thorough documentation of all completed appointments and communication 
 • Maintain a detailed caseload spreadsheet by department, ensuring timely and accurate assignment of 

participants to mentors for ongoing support 
 • Support Outreach and Engagement in the evenings and weekends as needed. 

Program and Participant Support 
 • Provide empathetic and responsive support to individuals, understanding and addressing their unique 

needs 
 • Ensure all required documentation is submitted and up to date for program eligibility 
 • Accurately document all appointments, communications, and participant interactions in accordance 

with organizational policies. 
 • Schedule and conduct comprehensive introduction and intake appointments for all referrals. 


Education and Professional Qualifications 
 • Bachelor’s degree and/or equivalent experience 

 • 1-2 years of experience in human services programs requiring direct client interactions required 

 • Knowledge of best practices in human services and of systems addressing the needs of the 

ALICE, Low- income households, Mission United, and Healthy Communities. The Program 

Eligibility Specialist ensures accurate eligibility determinations, program alignment, and 

seamless support to participants. 

 • Ability to maintain respect for the confidentiality of information divulged by or on behalf of 
participants 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work independently and 

make sound decisions 

 
Core Skills 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in a high- 

paced environment 

 • Commitment to assisting the community to achieve self-sufficiency 
 • Excellent written and verbal communication skills 
 • Proven ability to work independently and as part of a team in a fast-paced environment 
 • Proficiency with MS Outlook, Word, and Excel, PowerPoint 
 • Strong detail orientation and self-organized 

 • Administrative experience preferred 

Work Demands &amp; Environment 
 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 
 • Ability to clearly and concisely express and exchange detailed information and ideas to others 

accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to lift, carry,push, 
pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer 
terminal characters, transcription, and other similar objects at distances generally close to the 
eyes. 

 • The worker is subject to a variety of inside environmental conditions that may occur in an office, a 

private home, or elsewhere in the community including temperature variations, unpleasant odors, 

and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and may be 

exposed to a variety of weather conditions 

 • Current driver’s license, auto insurance and acceptable driving record 
 

Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will 
continue accepting applications until the position is filled. 


<a href="mailto:humanresources@unitedwayshr.org" target="_blank">mailto:humanresources@unitedwayshr.org</a>


United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and advancement 
opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and abilities. UWSHR does not 
discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual 
orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, and abilities described above are representative of 
those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive.

126 Full time Jobs