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<h2>Position Summary&nbsp;</h2>The Systems Administrator is responsible for Salesforce administration and CRM analysis.&nbsp; The Systems Administrator ensures that UWPBC fully leverages the Salesforce environment and other related software, to advance fundraising, donor stewardship, volunteer engagement, grants management, program management, and operational efficiency. &nbsp;This position also functions as a “Partner” to all organizational departments in support of the mission, vision, and core values of the organization.&nbsp;<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:&nbsp;Salesforce Administration &amp; Configuration<ul><li>Serve as primary administrator for UWPBC’s Salesforce environment (Nonprofit Cloud including Grants Management, Marketing Cloud, and Community Cloud), along with the related United Way-specific enhancements for workplace giving including Salesforce extensions from Beyond the Horizon (BTH) and the GoodWorld digital CRM and online fundraising and marketing application.</li><li>Configure and manage fields, objects, record types, page layouts, flows, validation rules, automations, and security settings.</li><li>Maintain user accounts, permissions, roles, profiles, sharing rules, and audits.</li><li>Build and maintain reports, dashboards, and data quality monitoring tools.</li><li>Oversee sandbox management, deployments, release readiness, and routine system maintenance.</li><li>Oversee upgrades and new feature rollouts, including testing, documentation, and staff communication.</li><li>Ensure system security best practices, including MFA, health checks, and adherence to IT policies.</li></ul>Business Analysis &amp; Process Improvement<ul><li>Partner with fundraising, programs, finance, volunteer engagement, and communications teams to understand requirements and translate them into CRM solutions.</li><li>Analyze workflows, identify gaps, and develop recommendations for improvement.</li><li>Design and document processes, functional requirements, data dictionaries, and system workflows.</li><li>Proactively identify opportunities to optimize Nonprofit Cloud capabilities for fundraising, gift processing, donor journeys, case management, and program services.</li></ul>Data Integrity &amp; Reporting<ul><li>Maintain high-quality data through governance, validation, deduplication, and monitoring processes.</li><li>Develop reporting standards and create actionable dashboards for leadership and department teams.</li><li>Support complex queries, segmentation, and data analysis for fundraising, marketing, and impact reporting.</li></ul>Training &amp; Change Management<ul><li>Provide training, coaching, and resources for new and existing users.</li><li>Promote system adoption through documentation, office hours, and clear communication.</li><li>Support organizational change related to CRM improvements and new processes.</li></ul>Other Responsibilities<ul><li>Manage technical integrations, support data reconciliation, and provide backup support for other UWPBC enterprise applications.</li><li>Participate in occasional after-hours maintenance windows or system upgrades.</li><li>Perform other duties as assigned to support UWPBC’s technology and data strategy.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul>&nbsp;<h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>3+ years of experience as a Salesforce administrator, business analyst, CRM manager, or similar role.</li><li>Experience with Salesforce Nonprofit Cloud (or NPSP) and nonprofit data models (donations, households, affiliations, GAUs, campaigns, engagement plans, etc.).</li><li>Proficiency with Salesforce configuration tools, including Flow Builder, validation rules, Lightning App Builder, and permission management.</li><li>Experience managing third-party integrations (payment processing, email marketing, event management, volunteer management, finance tools, etc.).</li><li>Strong understanding of data governance, data modeling, and CRM best practices.</li><li>Demonstrated ability to lead cross-functional projects and drive user adoption.</li><li>Excellent communication skills, including the ability to explain technical concepts to non-technical audiences.</li><li>High attention to detail, strong organizational skills, and the ability to manage multiple priorities.</li><li>Excellent communication and people skills, with the ability to influence, resolve conflict and lead decision-making.</li><li>Ability to prioritize work and handle multiple tasks simultaneously in a fast paced and dynamic environment.</li></ul><h2>Physical Demands and Work Environment&nbsp;</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

United Way of Palm Beach County

Systems Administrator

POSITION SUMMARYThe Accounts Receivable Associate is responsible for the accurate and timely recording and depositing of campaign envelopes and receivables. Additional primary duties also include communicating with donors, agencies, and company representatives regarding pledges and payments.&nbsp; In addition, this position will assist the accounting team and perform other accounting duties as needed.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;ESSENTIAL DUTIES &amp; RESPONSIBILITIES<ul><li>Receives all checks/cash delivered by mail or staff. Keeps accurate account of all money.&nbsp;&nbsp;</li><li>Prepares daily bank deposits.&nbsp; &nbsp;</li><li>Enters daily accounts receivable payments and campaign receipts in&nbsp;StratusLive Database (donor management software)&nbsp;</li><li>Audits campaign envelopes for pledge and payments&nbsp;</li><li>Logs grant receipts and communicates with CI team.&nbsp;</li><li>Collaborates on the training of temporary staff for campaign envelope processing.&nbsp;</li><li>Communicates with contributors, agencies, and company representatives, both verbally and in writing, regarding pledges, and payments.&nbsp;</li><li>Responsible for helping to maintain data quality of&nbsp;StratusLive.</li><li>Works with the finance team to analyze donor accounts for collections and issues and helps to resolve with appropriate action.&nbsp; &nbsp;</li><li>Sets up recurring credit card subscriptions and follows up on declined credit card transactions to resolve.</li><li>Serves as a point of contact in the finance department for Resource Development staff and workplace Employee Campaign Directors.&nbsp; &nbsp;</li><li>Prepares and mails monthly pledge (Direct and Payroll) reminders.</li><li>Imports payment transactions including credit cards and campaign payments into StratusLive Database</li><li>Responds to Agency Portal emails</li><li>Other duties as assigned.&nbsp;</li></ul>REQUIRED &amp; PREFERRED QUALIFICATIONSRequired<ul><li>Excellent organizational, interpersonal, communication (oral and written) skills</li><li>Associate degree&nbsp;</li><li>Proficiency in Microsoft Office family of products including Excel, Word and Outlook&nbsp;</li></ul>Preferred<ul><li>Bachelor’s degree in Business or Accounting and related experience.&nbsp; &nbsp;</li><li>2-5 years professional business experience&nbsp;</li><li>Prior non-profit work experience.&nbsp;&nbsp;</li><li>Familiarity with&nbsp;StratusLive or other donor management software and Microsoft CRM&nbsp;</li><li>Experience in database management and analysis.&nbsp;</li></ul>

United Way of the Midlands

Accounts Receivable Associate

General Description:&nbsp;The Manager, Case Management is responsible for the oversight of Case Managers&nbsp;throughout the various programs Mission United, including Supportive Services for Veteran Families (SSVF), Grant and Per Diem (GPD), Shallow Subsidy (SSub) and MISSION UNITED (MU).&nbsp; The Manager, Case Management will ensure that Veteran services are delivered in accordance with current agency policies and procedures, contract requirements, and federal, state, and accreditation regulations.&nbsp;<h2>Primary&nbsp;Job&nbsp;Responsibilities&nbsp;&amp;&nbsp;Duties:</h2><ol><li>Provides leadership, coaching, supervision, training, and professional development for assigned staff.</li><li>Responsible for working with the Director, Veteran Services to ensure the provision of excellent services that promote Veteran’s ability to engage and participate in the programs.&nbsp;</li><li>Responsible for the overall supervision, training, and oversight for case management services.&nbsp;</li><li>Responsible for data analysis around all components of case management and able to make course adjustments to ensure best practices in service delivery. &nbsp;</li><li>Assist in ensuring complete program records and documentation are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.&nbsp;</li><li>Provide consultation regarding Veteran’s Individualized Program Plan from intake through discharge.</li><li>Responsible for weekly staff supervision and monthly case staffing.</li><li>Responsible for ongoing case staffing and transdisciplinary meetings.</li></ol><h2>Other&nbsp;Job Duties:</h2><ol><li>Provide on-going support/oversight to case management staff ensuring service delivery is in accordance with Council on Accreditation (COA) requirements, and are client centered and focused.&nbsp;</li><li>Responsible for the monitoring and approval of payroll for case management staff.&nbsp;</li><li>Responsible for approval of Temporary Financial Assistance for clients under the team caseload.</li><li>Establish and maintain effective, positive working relationships with the UWB/MISSION UNITED staff, as well as local and professional community agencies and resources.&nbsp;</li><li>Ensures effective client and staff meetings are conducted in accordance with agency requirements.&nbsp;</li><li>Conduct pre-service and in-service training for staff.&nbsp;</li><li>Attend and participate in all work-related meetings and training as required or needed.&nbsp;</li><li>Conduct and participate in internal audits to ensure that files are maintained and reflect quality work.</li><li>Must be willing to work flexible hours and provide ongoing and effective support to the case management program and client outcomes.</li><li>Ensures clients files are maintained up to COA and Performance Quality Improvement (PQI) standards and ready for internal and external audits.</li><li>Performs&nbsp;other&nbsp;duties&nbsp;and&nbsp;assumes&nbsp;other&nbsp;responsibilities&nbsp;as&nbsp;assigned&nbsp;by&nbsp;supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly&nbsp;during&nbsp;timesof crisis,&nbsp;it&nbsp;is&nbsp;the&nbsp;expectation that&nbsp;all&nbsp;United&nbsp;Way&nbsp;staff&nbsp;will&nbsp;be fully engaged in the organization's crisis plan and response efforts.</li></ol>&nbsp;Supervises:&nbsp;Case Managers<h2>Education&nbsp;&amp; Experience:</h2><ul><li>Bachelor’s degree required (master’s preferred) with a Minimum of 5–7 years of progressive experience in case management, social services, or behavioral health settings, including at least 2–3 years in a supervisory or management role.</li><li>Demonstrated experience overseeing case management services for Veterans, individuals experiencing homelessness, and/or vulnerable populations. Clinical experience is a plus.</li><li>Direct experience providing supportive supervision to case management staff, including mentoring, coaching, and fostering professional growth in alignment with organizational values.&nbsp;</li><li>Effective oral and written communication skills required.</li><li>Strong&nbsp;organizational, problem solving,&nbsp;and&nbsp;people skills&nbsp;required.</li><li>Experience overseeing documentation, data collection, and compliance with agency policies, contracts, and funding requirements.&nbsp;</li><li>Proficiency&nbsp;required&nbsp;in&nbsp;Microsoft&nbsp;Office Suite (Outlook,&nbsp;Word,&nbsp;Excel,&nbsp;and&nbsp;PowerPoint) required; HMIS experience highly desirable.</li><li>Must&nbsp;possess&nbsp;a&nbsp;valid&nbsp;driver’slicense&nbsp;and&nbsp;vehicleinsurance&nbsp;or&nbsp;have&nbsp;other&nbsp;means&nbsp;to enable travel locally and non-locally, including getting to work and going to other locations during the day for meetings, etc.</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul><h2>Core&nbsp;Competency&nbsp;Requirements:</h2><ul><li>Excels&nbsp;at&nbsp;customer&nbsp;service–&nbsp;Serves&nbsp;(treats)&nbsp;all&nbsp;customers&nbsp;(internal&nbsp;and&nbsp;external)&nbsp;with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.</li><li>Drives&nbsp;for&nbsp;results –&nbsp;Has&nbsp;a&nbsp;passion&nbsp;for&nbsp;innovation&nbsp;and&nbsp;risk-taking,&nbsp;meets&nbsp;and&nbsp;exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one’sown&nbsp;behavior, leadership and commitment with the needs, priorities, goals, and culture of UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces&nbsp;engagement&nbsp;of&nbsp;all&nbsp;people,ideas,&nbsp;and&nbsp;backgrounds,&nbsp;and&nbsp;aligns&nbsp;with&nbsp;United Way’s values.</li><li>Seizes&nbsp;learning–&nbsp;Able&nbsp;and&nbsp;willing to&nbsp;learn&nbsp;new&nbsp;skillsand&nbsp;knowledge&nbsp;and&nbsp;accept&nbsp;new challenges to further United Way’s mission.</li><li>Manages&nbsp;multipleprojects&nbsp;and&nbsp;tasks–&nbsp;Effectively&nbsp;manages&nbsp;time&nbsp;and&nbsp;resources&nbsp;to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, and seeks help when needed in juggling priorities.</li><li>Personifies&nbsp;teamwork–&nbsp;Demonstrates&nbsp;good&nbsp;collaboration&nbsp;and&nbsp;communication&nbsp;to&nbsp;be effective in any team setting.</li></ul>Environment&nbsp;&amp;&nbsp;Physical&nbsp;Demands:The&nbsp;environment&nbsp;is&nbsp;climatecontrolled&nbsp;(i.e.,&nbsp;heated,and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable&nbsp;accommodations&nbsp;may&nbsp;be&nbsp;made&nbsp;to&nbsp;enableindividuals with&nbsp;disabilities&nbsp;to&nbsp;perform&nbsp;the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp;Demands also involve protracted concentration.

United Way Broward

United Way of Broward County

Manager, Case Management

General Description: This position provides dedicated case management to veterans and military families with low income, dual diagnosis, and homelessness related conditions in the VA’s Grant-per-Diem Transition-In-Place (GPD-TIP) Program. Case Manager works closely with MISSION UNITED, VA programs, as well as other service providers to coordinate services and ensure ongoing support of program participants as they work on income enhancement, finding permanent housing, and developing self-sufficiency.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Perform comprehensive assessments, including biopsychosocial assessments, to identify needs and establish goals that address identified needs, stressors and problems.</li><li>Establish and maintain an intensive therapeutic relationship with the veteran, family, staff, and community programs/agencies.&nbsp;</li><li>Engage veterans and their families in the development, implementation and update of service/care/treatment plans; and facilitate referrals to appropriate treatment facilities or service providers.</li><li>Counsel veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitor the service environment to maximize client success and well-being.</li><li>Help clients to identify and eliminate housing barriers, identify housing goals, develop skills that increase their ability to live self-sufficiently, and obtain and maintain permanent housing after exiting the GPD-TIP program.&nbsp;</li></ol>Other Job Duties:&nbsp;<ol><li>Coordinate and consistently document in accordance with best practices and Council on Accreditation (COA) accreditation standards the clinical case management and psychosocial services.&nbsp; Will document the overall effectiveness of the case management services provided.&nbsp;</li><li>Conduct community and home visits related to client needs; Provides follow-up and monitors service delivery and care environments.&nbsp;</li><li>Conduct weekly phone calls to clients to monitor progress.</li><li>Stay abreast&nbsp;of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Acts as an advocate helping veterans and their families with needs and solutions to achieve independent living and reach their highest level of recovery.</li><li>Provide crisis prevention, intervention, and supportive counseling, as needed.&nbsp;</li><li>Perform other duties and assume other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Schedule the Veteran Administration inspection with the GPD Liaison of the identified unit for the veteran client and follow up with issues identified at the inspection.</li><li>Participate in at least one (1) community outreach event annually.</li><li>Complete required check requests associated with veteran housing expenses i.e. rent, utilities, and furniture.</li><li>Compile the necessary paperwork associated with the lease agreement for inspected and approved apartment.</li></ol>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelors’ degree with major course work in social work, mental health or other field closely related.</li><li>At least three (3) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention) or community resource referral, or closely related work with preferred experience working with persons with mental health conditions.&nbsp;</li><li>Knowledge of evidence-based practices, biopsychosocial assessments processes, treatment planning, outcome measurement and quality management.&nbsp;</li><li>Direct experience working with low income, homeless population, veterans, military families and/or service members strongly preferred.</li><li>Experience maintaining accurate and timely case documentation, assessments, and case notes in compliance with agency and funding requirements.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Experience with Microsoft Office Suite to include MS Word, Excel, Outlook and PowerPoint.</li><li>Ability to work flexible schedules, including on-call responsibilities during evenings, weekends, and holidays, as needed to support client crises.</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; The employee will also work in a public service delivery environment. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp; &nbsp;Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Case Manager 

ABOUT OUR UNITED WAYLocated on the Georgia/South Carolina border, the city Augusta is the center point of the Central Savannah River Area (CSRA), a 12-county region that includes both Georgia and South Carolina.&nbsp;&nbsp; Augusta borders the majestic Savannah River, which supports the community’s diverse economic endeavors well as its vast recreation options.&nbsp; In addition Augusta:&nbsp;&nbsp;<ul><li>Is home to The Masters Tournament, the “Super Bowl of Golf” each year since 1934.&nbsp;</li><li>Has become recognized as one of the top cities in the world for Cyber Security.&nbsp;</li><li>Was just recognized as the South’s top honor as the best “Mid-Market of the Year” in 2017.&nbsp;</li><li>Is a short 2 to 3 hour car trip to metro cities of Atlanta and Charlotte, the mountains of North Carolina and Tennessee, and the beaches of Charleston and Savannah.</li></ul>UNITED WAY OF THE CENTRAL SAVANNAH RIVER AREAPOSITION DESCRIPTIONJOB TITLE: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource Development ManagerSTATUS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExemptPOSITION CODE:&nbsp;&nbsp; 212DIVISION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resource Development DepartmentREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director, Resource DevelopmentCUSTOMER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Donors, Prospects, United Way Staff, Board of Directors, Committee Members, Agency Partners, Recipients, and Community at large.PURPOSE OF POSITION:The Resource Development Manager will build and strengthen relationships with a number of developed and new potential companies.&nbsp; This position will build and grow relationships with decision-makers and C-Suite leaders to raise funds as a part of the United Way of the Central Savannah River Area (UWCSRA) development team.&nbsp; This position will also develop, manage, and execute a comprehensive plan to build strategic year-round relationships that align with the mission, vision and values of UWCSRA and generate resources for our community.&nbsp; In addition, this position will be responsible for articulating the value of individual and corporate investment to United Way.&nbsp; This role will also be responsible for the cultivation, solicitation, and stewardship of all current and potential donors within their portfolio including leadership donors and prospects.DUTIES AND RESPONSIBILITIES:Strategy<ul><li>Design and execute a collaborative year round engagement plan within a defined portfolio</li><li>Strategize with supervisor, peers, staff, or volunteers to develop strong year-round engagement strategies for each account based on targeted research and corporate social responsibility (CSR) focus at each company</li><li>Research and apply for potential grant and foundation funding</li></ul>Management<ul><li>Manage account portfolio focused on raising resources and exceeding goals</li><li>Work closely with key volunteers and executives within accounts to plan &amp; implement workplace campaigns and implement year-round engagement strategies in portfolio</li><li>Research company and leadership for knowledge of history and culture</li><li>Prepare clear and concise objectives and materials for each donor visit</li></ul>Donor Engagement<ul><li>Initiate and cultivate relationships for decision-makers and C-Suite leaders</li><li>Engage companies year round through creation and implementation of specific strategies that align with company corporate social responsibility</li><li>Create a donor engagement strategy targeted at returning, new, lapsing, and lapsed donors</li><li>Personally engage with leadership level donors to increase their participation and retention</li><li>Solicit and secure corporate gifts within portfolio</li><li>Implement donor stewardship activities to increase participation and retention</li></ul>Data and Reporting<ul><li>Update company and individual donor information in campaign CRM software including, but not limited to, corporate contact(s), employee count, UWCSRA engagement, company results processing information, engagement practices, campaign start/end dates</li><li>Work closely with Resource Development &amp; Finance team to ensure results are reflected accurately.</li></ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Qualifications<ul><li>Demonstrate experience cultivating, soliciting and securing gifts</li><li>Proven ability to create and execute successful plans</li><li>Demonstrated ability to work collaboratively in a cross-function team</li><li>Critical thinking and problem-solving ability</li><li>Ability to demonstrate the value of United Way with both written and in-person presentation skills</li><li>Exceptional attention to detail and effective follow-through to meet deadlines</li><li>Candidate must be goal driven</li><li>Sound judgement, discretion and commitment to maintaining donor confidentiality</li><li>Commitment to excellence, accountability, transparency, and UWCSRA’s mission</li><li>Relationship oriented and results driven</li><li>Strong Microsoft Office Suite skills with an emphasis on Word, Outlook, Excel, and PowerPoint</li><li>Strong interpersonal skills with ability to create meaningful relationships with all team members and individuals outside the organization</li><li>Ability to maintain a positive attitude and flexibility</li><li>Ability to manage ambiguity and change</li><li>Ability to analyze numbers for discovery and planning purposes</li><li>Ability to keep CRM records up to date</li><li>Ability to work flexible hours when needed.</li><li>Use of personal vehicle required</li></ul>Experience<ul><li>3+ years fundraising or sales experience with excellent communication skills</li><li>Undergraduate degree or advanced degree a plus</li><li>Volunteer management and/or grant writing experience a plus</li></ul>Salary Range - $39,000 - $43,000Benefits:<ul><li>Employee pays $40/pay period for single coverage for medical, dental and vision insurance.</li><li>11 paid holidays and 4 weeks accrued PTO annually</li><li>$30 monthly remote supplement</li></ul>

United Way of the CSRA

Resource Development Manager

November 2025 

JOB DESCRIPTION 


 

Position Description: United Way 211 Resource Specialist 
Reports to: United Way 211 Director 
Salary Range: $40,000 - $43,000 DOE 
Position Status: Full time, Non-Exempt 
Send Cover Letter and Resumé to: Keila Santigo, Director 211 <a href="mailto:Keila@UnitedWayLee.org" target="_blank">Keila@UnitedWayLee.org</a> 
Application Deadline: February 6, at 5:00 PM 
 
 
ABOUT UNITED WAY OF LEE, HENDRY, and GLADES 
United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving 
the quality of life for all people in our community. This is accomplished through fundraising, fund distribution 
(90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $16 
million nonprofit social services organization, with 75+employees in four locations with the main campus 
being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations 
although UWLHG also receives local, state, and federal grants. 
 
Job Summary 
 
The Community Resource Specialist is the direct liaison with people seeking information and help from health 
and human service programs. It is the responsibility of the Resource Specialist to work with those in crisis and 
in need of services to ensure that they receive prompt and accurate information regarding human services. 
This communication will require problem solving and follow-up services. This position will be cross-trained to 
facilitate 988 (formerly known as the Suicide Hotline) and Mission United (veteran-focused) calls and will also 
be required to complete associated certifications within three months of being eligible (Inform USA certified as 
well as additional 988-related trainings). 

 
Key Responsibilities/Essential Functions 

• Provides high quality Information and Referral Services to both individuals and agencies. 

• Assists clients and agencies with problem solving to arrive at helpful solutions. Types of calls will include 
basic needs, mental health (possible suicide threats), homelessness and medical requests. 

• Assist/screens clients applying for various programs including Affordable Healthcare, Help Me Grow, Mission 
United, VITA (Volunteer Income Tax Assistance), Medicaid, and Food Stamps. 

• Conducts comprehensive needs and service assessments via telephone, email or Text/Chat 

• Maintains the highest level of confidentiality of client information. 

• Accurately documents client assessments and referrals in program data system. 

• Assists with the data management and quality assurance process of United Way 2-1-1 by: 
o Surveying agencies in the 2-1-1 database at regular intervals, but at least annually. 
o Updating existing agency and program profiles after reported changes have been verified in a timely 

manner upon receipt of submissions. 

<a href="mailto:Keila@UnitedWayLee.org" target="_blank">mailto:Keila@UnitedWayLee.org</a>



November 2025 

o Conducting interviews, as needed, with appropriate agency contacts, asking clarifying questions in 
a concise manner, and remaining courteous and professional throughout the process. 

o Maintains an audit trail for each organization that shows number of attempts to update, who 
completed the updates and when updates were successfully completed. 

• Actively participates in ongoing supervision, training and team meetings as needed. 

• May represent United Way 211 by participating in community meetings either in person or by 
electronic means. 

• Contributes to the overall success of United Way by performing other essential duties and 
responsibilities as assigned. 

• Emergency Response – all employees will be required to work before, during, or after an Emergency 
as needed. During an Emergency, employees may temporarily be assigned to work and perform 
duties outside the normal scope of their position, location, and work schedule to fit the needs of the 
County and its citizens. 

 
Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, 

duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and 

activities may change at any time with or without notice. Other duties as assigned. 

Education/Requirements 

• Four-year degree preferred or two-year degree with equivalent experience. At least 4 years of direct 
experience may be substituted for education as appropriate. 

• Strong organizational skills, critical thinking, and problem-solving abilities. 

• Effective communication skills, including when communicating with individuals experiencing crisis. This 
includes written, verbal, and interpersonal communication. 

• Ability to work independently, as well as in a team-oriented environment. 

• Ability to handle multiple responsibilities in stressful situations. 

• Ability to establish and maintain positive and diverse working relationships. 

• Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. 

• A knowledge of community resources and services in Southwest Florida is preferred. 

 
Direct Reports - None 
 
Physical Requirements &amp; Working Conditions 
 
Physical Demands: The physical demands described here are representative of those that must be met by 
an employee to successfully perform the essential functions of this job. Reasonable accommodations may 
be made to enable individuals with disabilities to perform the essential functions. 

 
While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The 
employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach 
with hands and arms. The employee must frequently lift and/ or move up to thirty pounds and occasionally 
lift and/or move up to forty pounds. There may be additional physical requirements associated with 




November 2025 

department meetings/events. Specific vision abilities required by this job include close vision, distance 
vision, depth perception and ability to adjust focus. 
 
Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the 
work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County. 
 
Licenses- Valid Florida Driver’s License with a driving record that meets our insurance guidelines. 
 
Work Environment: The work environment characteristics described here are representative of those an 
employee encounters while performing essential functions of this job. Reasonable accommodations may be 
made to enable individuals with disabilities to perform the essential functions. This job operates in a 
professional office environment, including occasional off-site venues, and outside event areas in various 
weather conditions. This role routinely uses standard office equipment such as computers, phones, and 
photocopiers. 
 
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. - 5:00 p.m. Some 
evening and weekend hours may be required as job duties demand. The position’s primary location is the 
United Way Impact Center in Fort Myers. 
 
United Way is an equal employment opportunity employer and does not discriminate against any person 
because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other 
characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation 
in all company-sponsored activities, and all employment actions. United Way will make reasonable 
accommodations for qualified individuals with known disabilities unless doing so would result in undue 
hardship. 
 

Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace 
program. Level II background screening will be conducted because of the nature of the position. Applicants 
may be asked to take an online skills assessment. 

 
Additional Information: 
 • Opportunity to work with smart, passionate, and enthusiastic team members and volunteers. 

• Working with diverse staff and other constituents 

• Culture of high-performance expectations and accountability 

• Exciting and challenging work 

• Opportunity to help solve the community’s toughest problems. 

• Competitive pay that is commensurate with demonstrated successful performance and experience. 

• Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued Vacation and Sick Leave

United Way of Lee, Hendry, Glades

211 Resource Specialist

United Way of West Florida is seeking an Achieve Escambia Manager to join our Community Impact Department to nurture and grow the existing civic infrastructure to improve educational outcomes from cradle through career in Escambia County.&nbsp;The Manager will facilitate community-wide engagement; oversee the Collective Action Networks (CANS) (Kindergarten Readiness Collective Action Network (KCAN) and Local College Access Network (LCAN) as well as the data committee; and otherwise oversee the day-to-day operations of the community initiative Achieve Escambia. This work will be done in the furtherance of the mission United Way of West Florida.Main Job Tasks and Responsibilities<ul><li>Provide leadership and management to ensure that the purpose and core values of Achieve Escambia are successfully executed.</li><li>Work with the CANS and the data committee, and other groups that may form, to track, evaluate, and communicate accomplishments and direction of the effort.</li><li>Develop and cultivate relationships with community stakeholders, including leaders in education, business, faith, non-profit, philanthropic, and civic sectors.</li><li>In collaboration with VP of Philanthropy &amp; Communications, identify funding opportunities and other resources to maintain Achieve’s activities and ensure the sustainability of the effort.</li><li>Implement a continuous improvement process throughout the work of the initiative.</li><li>Provide oversight of day-to-day operations, including supervision of Achieve interns.</li><li>Work with the VP of Philanthropy and Communications to develop and implement a communications plan for timely and consistent updates to key stakeholders, volunteers, and the community at-large.</li><li>Develop and manage all memoranda of understanding and applications thereof for functional areas such as data sharing/compilation and Collective Action Networks</li><li>Manage communications within the Achieve network, including maintaining meeting minutes</li><li>Participate in related Community Impact meetings and UWWF activities and events.</li><li>Other duties as assigned.</li></ul>Education and Experience<ul><li>Bachelor’s degree preferred with at least 2 years’ experience working with community-based initiatives. Or, Associate’s degree required with 4 years’ experience working with community-based initiatives</li><li>Demonstrated success in facilitating cross-sector or multi-organizational teams toward alignment</li><li>Demonstrated ability to analyze and utilize data to inform action and to make evidence-based decisions. Experience working specifically with education and workforce data is desired.</li><li>Demonstrated experience in strategic level work and tactical implementation.</li><li>Excellent project management and organizational skills.</li><li>Ability to manage details and work independently.</li><li>Excellent written and oral communication skills.</li><li>Strong interpersonal skills required</li><li>Demonstrated relationship management experience with success fostering healthy relationships among a diverse community.</li><li>Experience in continuous improvement required.</li><li>Proficiency in Microsoft Office applications-including Word, PowerPoint, and Excel.</li></ul>&nbsp;

United Way of West Florida

United Way of Escambia County

Achieve Escambia Manager

United Way of West Florida is seeking a Healthy Schools Escambia Program Director. In this pivotal role you will be responsible for providing leadership and direction to the Health Schools Escambia initiative in the Escambia County School District.&nbsp;The Program Director will work closely with the Healthy Schools Escambia steering committee to develop and implement the initiative. This position will oversee the schools’ Program Coordinators. This is a year-round position. Director will work predominately at assigned schools and periodically at the United Way Office.Essential Functions:&nbsp;<ul><li>Design, implement, and supervise the Healthy Schools Escambia Program following the CDC’s Whole School, Whole Community, Whole Child model.</li><li>Develop relationships with school leaders, parents/families, and community organizations in order to successfully implement a strategy aligned to the CDC’s Whole Schools, Whole Community, Whole Child model.</li><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, performance accountability and ensuring each team member is appropriately suited for their role.&nbsp;</li><li>Assist with the recruitment, hiring, training and development of Program Coordinators</li><li>Work with partner agencies to identify, develop, and implement engaging programming that supports the collective vision of the initiative.&nbsp;</li><li>Manage data collection across the network of Healthy Schools Escambia programs.</li><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Participate in event planning and logistics.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Present the CDC’s Whole Schools, Whole Community, Whole Child model to stakeholders, including students, parents, and community leaders.&nbsp;</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Understand and respect the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Perform other duties and assume other responsibilities as assigned.</li></ul>Education and Experience<ul><li>Bachelor’s degree in an Education, Human Services, or Social Services related field and two years of combined experience in community outreach.&nbsp;</li><li>Three years’ experience in children’s services, education or community health with an associates degree can be substituted for a Bachelor’s Degree.</li><li>Prior supervisory experience required.</li><li>Proficiency&nbsp;required in&nbsp;Microsoft&nbsp;Office Suite (Outlook,&nbsp;Word,&nbsp;Excel,&nbsp;and&nbsp;PowerPoint) required.</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li><li>Work authorization requirements: • Clear the Department of Justice background screening • Authorized to work in the United States • Provide health (TB) clearance (must be renewed every four years)</li></ul>Skills<ul><li>Effective communicator with excellent written and oral skills.</li><li>Proven ability to manage and prioritize multiple tasks to meet deadlines without compromising quality.</li><li>Effective prioritization, organization, and follow-through.&nbsp;</li><li>Optimism and positive attitude</li><li>Detail oriented.</li><li>Conflict resolution skills.</li><li>Personal belief in, and passion for, United Way’s mission, goals, and objectives.</li><li>Ability to work with diverse populations and organizations.</li><li>Strategic and analytical thinker</li><li>Commitment to learning and professional development.</li><li>Self-motivated. &nbsp;</li><li>Strong team player with ability to work collaboratively.</li><li>Perseverance.</li><li>Proficient in Microsoft Office products.</li><li>Must have a current driver’s license.</li></ul>Must be able to work flexible hours including evenings and weekends.

Healthy Schools Escambia Program Director

United Way of Broward mobilizes our community to action so all can thrive.&nbsp;General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way Broward (UWB) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Senior Director, Major Gifts (SDMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by SDMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving. &nbsp;(Portfolio: 150-200).</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high-capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the SDMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWB policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the SDMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

Major Gifts Officer

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Gulfstream Academy of Hallandale Beach K-8.Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Gulfstream Academy of Hallandale Beach K-8 School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives; track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Gulfstream Academy of Hallandale Beach K-8.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

24 3 - 5 years of experience Jobs