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United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to 
positively impact education, health, basic needs, and financial stability. In partnership 
with others, we work to eliminate inequities experienced by diverse populations so that 
all people have a safe, healthy home environment, achieve their educational potential, 
and increase their financial stability. We commit to building bridges across cultural, racial, 
religious, and economic boundaries. 

POSITION: CENTER FOR RESILIENCY MANAGER 
 
REPORTS TO: Senior Director of Community Resiliency 
 
Purpose: The Center for Resiliency Manager supports the mission of United 

Way of El Paso County (UWEPC) by leading the programmatic 
mission and vision of the Resiliency Center including management 
and guidance of staff, operations, partnerships, programming and 
outreach. 


MAJOR DUTIES &amp; RESPONSIBILITIES: 

Management of Center 

• Provide leadership, guidance and oversight of all program-related activities 
including advocacy, partnerships, navigation support, and outreach to El Paso 
residents affected by housing stability, basic needs insecurity, trauma, and the 
August 3rd mass violence incident of 2019. 

• Serve as the main point of contact for United Way of El Paso County (UWEPC) 
administrative office for all activities and communication related to the Resiliency 
Center. 

• Represent UWEPC at any state, regional, and national conferences, forums, or 
meetings, as appropriate. 

• Collect, track, and report data related to usage of the Center and services 
provided. Provide recurring updates and progress reports to UWEPC and 
partners on the services offered by the Center as well as the use by community 
members. Utilize program data to evaluate progress towards desired outcomes 
as well as to make adjustments in service delivery, as necessary. 

• Collect, track, and report expenses incurred by the Center in an effort to provide 
services to the community, to include donations, grants, and in-kind resources. 

• In coordination with UWEPC leadership, create and steer operations of the 
Resiliency Center with the use of strategic partnerships and outreach. 

• Serve as staff liaison to appropriate advisory and steering committees, 
scheduling and facilitating meetings with committee members and 


 
representatives including correspondence through email, phone, and other 
means to foster relationships. 

• Manage and oversee the relationship of the contracted vendor that is responsible 
for outreach coordination and an extension of our resource navigation support 
model. 

o Manager is responsible for is holding the vendor accountable to all 
programmatic and financial deliverables, including compliance with 
reporting and budget. 

o Train and onboard sub-contracted vendor on Center for Resiliency 
program overview, its processes and procedures, program case-
management platforms and all reporting documentation required. 

o Monthly reporting documents confirming sub-contracted vendor direct 
outputs/ performance results. 

o Stay informed of their identified outreach and educational plans. Identify 
and address performance opportunities to ensure contract adherence. 

 
Staff Leadership and Management 

• Recruit, supervise, and manage qualified and dedicated staff at the Resiliency 
Center, including: 

o Resource Navigators 

o Community Resource Specialist 

o Compliance Specialist 

• Plan and coordinate ongoing professional development and appropriate skills 
training for staff on topics pertinent to the needs of the Center. 

• Lead and guide the Center for Resiliency team in strategically developing and 
building awareness of services related to addressing community needs. 

• Supervise and manage staff caseloads and performance plans. 

• Provide strategic focus for the employee team, including encouraging 
collaboration between initiatives and partners. 

 
Grant Administration 

• Contract understanding for adherence of performance compliance. 

• Maintain strong knowledge of the requirements and guidelines of federal and 
state grants, including but not limited to the Center for Resiliency. 

• Audit, for review and approval each eligible case identified for direct assistance. 

• Compile and submit all performance reporting requirements as outlined by 
federal and state grants in accordance with mandated guidelines 
(monthly/quarterly). 


 
Community Partnerships 

• Maintain in-depth knowledge of the status of Center utilization, engagement, and 
initiatives to fully participate and provide status updates, when necessary. 

• Maintain working knowledge of all UWEPC programs, engagement and initiatives 
to serve as a strong representative and advocate for the organization. 

• Seek and maintain strong community partnerships with local service providers 
and potential supporters. 

• Cultivate a strong collaborative of response and engagement by convening 
partners to assess community needs and strategically provide services in 
collaboration with partners. 

• Participate in recurring program and strategic meetings to assist in shaping the 
vision of UWEPC Community Impact products and partnerships in relation to the 
Center for Resiliency. 

• Advocate for UWEPC Community Impact products with community partners and 
stakeholders. Research new programs and services that may be relevant to the 
mission and values of UWEPC. 

• Develop and cultivate successful business/personal relationships with key 
employees and CEO, including elected officials and key County and City staff. 

• Facilitate relationships with partners for direct services and programming to 
clients including MOUs, reporting, and information-sharing. 

 
Other Job Duties 

• Understand the UWEPC concept, mission, purpose, philosophy and background 
to handle routine calls from public in an effective and diplomatic way. 

• Maintains confidentiality of all materials, and uses judgment and tact in dealing 
with internal and external inquiries. 

• Plans and prioritizes work to meet scheduled deadlines; adjusts personal 
schedule to assure completion of tasks, assignments, etc. 

• Proven initiative, self-management and cross-departmental (team concept) 
collaboration. 

• High-level business networking and relationship-building skills. 

• Work with leadership to streamline processes and improve ROI on all fundraising 
activities. 

• Performs other duties and assumes other responsibilities as assigned. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

• Experience working in collaborative environments and cross functionally to 
achieve goals. 


 
 • Strong project management, process improvement, or other applicable 

experience. 

• Strong analytical skills using data to support decisions. 

• Problem-solver and self-starter who initiates solutions; collaborates and 
negotiates effectively with team members, partners, and stakeholders. Strong 
ability to distill and communicate complex issues and concepts to others. 

• Personal attributes of honesty, integrity, professional behavior, tact, sense of 
urgency, and sense of humor. 

 
Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel),. 
Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting, 
FaceBook Live, Microsoft Teams; Intermediate knowledge of case management 
software and workflow. 

 
Key Competencies 

• Cultivates 

o Equity Mindset 

o Network Mindset 

o Learning Mindset 

• Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies efforts 
that will have the greatest strategic impact. 

• Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the effective 
interaction and contribution of others to achieve goals. 

• Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with 
organizational mission and goals. 

• Inspire Trust 
Gains the confidence and trust of others through principled leadership and sound 
business ethics. 

• Innovate 
Champions new ideas and initiatives and creates an environment that supports 
innovation. 

• Focus on Community 
Ensures the delivery of exceptional service and value to the communities we 
serve. 

Core Competencies for all UWEPC Staff 


 
 • Mission Focused: Catalyze others’ commitment to the mission to create real 

social change that leads to better lives and healthier communities. This drives 
their performance and professional motivations. 

• Relationship-Oriented: Understands that people come before processes and is 
astute in cultivating and managing relationships toward a common goal. 

• Collaborator: Understands the roles and contributions of all sectors of the 
community and can mobilize resources (financial and human) through 
meaningful engagement 

• Results Driven: Dedicated to shared and measurable goals for the common 
good: creating, resourcing, scaling and leveraging strategies and innovations for 
broad investment and impact 

• Brand Steward: Steward of the brand and understands his/her role in growing 
and protecting the reputation and results of the greater network. 


Qualifications--Knowledge, Education and Experience 

• Bachelor’s degree in subjects related to health and human services, non-profit or 
organizational management, public relations, communications, marketing, or 
social services, plus five years of work experience and/or an equivalent 
combination of education and experience related to the duties of the position. 

• Knowledge of the non-profit and social services sector is essential. Skills in 
grant-writing, grant management, personnel management, program development 
and operation, leadership, strategic planning, management of sub-contractors 
and partnerships, and volunteer engagement are desired. 

• Must be able to work a flexible schedule with the possibility of early morning, 
evening, and weekend work. 

• Valid driver’s license, insurance and vehicle required. Bilingual Spanish, 
essential. 

• Bilingual preferred 

• Background check required. 

• The above statements are intended to describe the general nature and level of 
work being performed by the individual in this position. They are not intended to 
be an exhaustive list of all duties, responsibilities, and skills required of the 
position. Duties, responsibilities and activities may change at any time with or 
without notice. 
 

 
Salary Range: $45,000 - $50,000 
Classification: Full-Time, Exempt 
Benefits: Health, Dental, Life Insurance, Retirement Contributions

United Way of El Paso County

Center for Resiliency Manager

General Description: The Director of Business Development &amp; Corporate Engagement is responsible for identifying, cultivating and managing strategic relationships with corporate partners to advance United Way Broward’s mission. This role focuses on workplace campaigns, corporate philanthropy, sponsorships and new business development, while supporting innovative initiatives that deepen community impact and revenue growth.&nbsp; The Director works collaboratively with leadership and development staff to achieve fundraising goals and strengthen corporate partnerships.&nbsp;Essential Job Responsibilities &amp; Duties:<ol><li>Provides leadership, coaching, supervision, training, and professional development for assigned staff and annual fundraising and campaign goals.</li><li>Works collaboratively with the Chief Strategy Officer (CSO) and senior management to recruit and support top community leaders serving as development committee volunteers</li><li>Provides leadership support to the CSO, senior management and development officers in securing contributions for the annual campaign, for special initiatives and for addressing the custom giving interests of corporate and individual donors.</li><li>Analyze market trends and donor data to inform strategies for corporate engagement and revenue growth.&nbsp;</li><li>Monitor and report progress toward development goals by identifying new corporate partnerships, sponsorship opportunities, and innovative funding streams aligned with the organization’s strategic priorities.</li><li>Serve as an ambassador for United Way Broward by representing the organization at public events, private meetings, and community functions to strengthen relationships and promote its mission.</li></ol>Other Job Duties:<ul><li>Responsible for identifying workplace campaign strategies, special revenue projects and opportunities</li><li>Works with the CSO and senior management team to develop goals and objectives for the United Way’s annual workplace campaign and develop and direct the implementation of long- and short-range plans to meet those goals and objectives.</li><li>Assumes primary staff responsibility for Development committee meetings, overseeing the activities of the committee. Works directly with the Development committee chair in the identification and recruitment of Development committee volunteers.</li><li>Educates staff, volunteers and members of the business and financial community about United Way’s annual workplace campaign</li><li>Evaluates campaign results; recommends changes, organizes and helps to develop an appropriate volunteer structure through which the community-wide support for the fundraising appeal is achieved; provides support and assistance to the volunteer leadership and development staff.</li><li>Mentor and coach a spirited and resourceful team that accepts the challenge of growing relationships and generating investments from donors.</li><li>Models and reinforces effective relationship-building and consultative skills across all levels of the team.&nbsp;</li><li>Ensure the disciplined use of Andar information system as the primary vehicle for data capture</li><li>Establish systems and tools to monitor and report development progress in reaching goals.</li><li>Participate in developing organization wide policies and procedures.</li><li>Assure the preparation of documentation and relevant reports.</li><li>Participates in relevant community task forces and/or communities as requested by the CSO.</li><li>Establish criteria, formulates projects, implements and assess program effectiveness.&nbsp;</li><li>Performs other duties as assigned by supervisor</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;Development Officers, Campaign Associates, Temporary Staff and Volunteers.Education &amp; Experience:&nbsp;<ul><li>Bachelor's Degree in business administration, non-profit management, or a related field.&nbsp;</li><li>5-7 years successful experience in business development, preferably in fundraising or sales, with not less than three (3) years at a senior level of management.&nbsp;</li><li>Demonstrated success in corporate engagement and fundraising initiatives. Experience in both business and not-for-profit settings preferred.&nbsp;</li><li>Proven leadership skills, including motivating and developing staff and volunteers.</li><li>Strong interpersonal and communication skills with the ability to build and maintain relationships with companies, donors and stakeholders.&nbsp;</li><li>Excellent organizational and project management skills, including prioritization of competing demands.</li><li>Computer proficiency required in customer relationship management systems, Microsoft Office software programs, and electronic giving and information exchange.</li><li>Proficiency in sales and/or donor management software and data analysis tools required.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way Broward

United Way of Broward County

Director, Business Development & Corporate Engagement 

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 4:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate

The 211 Resource Navigator plays a vital role in helping residents access social services by collecting data, conducting needs assessments and facilitating referrals within a network of community partners. This role is challenging, emotionally demanding and deeply impactful. Resource Navigators provide a broad-based human services assessment, making appropriate service referrals through a referral platform and ensuring follow-up to confirm referrals are utilized effectively. The 211 Resource Navigator’s responsibilities may evolve to align with new community needs and United Way initiatives, ensuring flexible and responsive support to residents. All calls to 211 are recorded for quality and training purposes. KEY AREAS OF RESPONSIBILITY:<ul><li>Data Tracking &amp; Advocacy: Secure consent and build caller profiles for longitudinal records. Collect and record data on referrals, including types, demographics, and agency responses, to contribute to daily and weekly reports. Act as an advocate for residents, ensuring they are connected to the resources they need.</li><li>Client Support &amp; Referrals: Compassionately assess the needs of community members and provide referrals for immediate and ongoing support through our network of trusted community partners. Referrals will be primarily made via a technology platform. Handle challenging and sensitive calls, including mental health crisis, abuse or neglect calls assessing clients’ needs, providing warm transfers to specialized community services and managing complex, emotional or high-stress situations with care and professionalism.</li><li>Program Screening: Proactively conduct screenings for designated programs, considering appropriateness and availability to community members.&nbsp;</li><li>Collaboration &amp; Program Improvement: Work closely with the Director of Community Connections, 211 Sr. Manager(s) and other United Way staff to evaluate and enhance 211 operations, including call quality and customer satisfaction, contributing to continuous improvement of the program. Record unmet needs to inform United Way’s Community Impact agenda.</li></ul>OTHER DUTIES: This job description outlines the core duties and responsibilities for the 211 Resource Navigator role, but it is not exhaustive. Duties and responsibilities may be adjusted based on changing community needs or organizational priorities, with or without notice. JOB RELATIONSHIPS WITH: General Public; United Way of Greater Cincinnati Team Members and Social Services Providers. MINIMUM QUALIFICATIONS:<ul><li>Education: Bachelor’s degree from an accredited college or university with a major in Social Work, Human Services or a related field (preferred).</li><li>Experience: At least one year of experience in the human services field, including social service interviewing, is desirable. Broad knowledge of human services and the Greater Cincinnati service network preferred.</li><li>Skills: Strong organizational, problem solving and communication skills. Knowledge of community resources. Effective and comprehensive computer skills, including Microsoft Office. Ability to work independently and in group settings and build effective relationships with staff, administration, volunteers, agencies, and community members.</li></ul>WORKING CONDITIONS:<ul><li>Collaborative call center office environment.</li><li>Extended periods of computer screen use.</li><li>Occasional remote weekend work rotation (Saturdays between 7:00am and 6:00pm and Sundays between 7:00am and 3:00pm).</li></ul>SALARY: $21.50- $23.50 per hour (Final offer based on level of experience)BENEFITS:<ul><li>Generous paid time off including vacation, personal, sick, and holiday time</li><li>The option to work remotely one day per week</li><li>Medical, Dental, Vision, Life Insurance, 403b plan with company match</li><li>Short-Term &amp; Long-Term Disability Insurance</li><li>Employee Assistance Program and access to other free health programs</li><li>Community volunteer opportunities</li><li>Professional development and training opportunities&nbsp;</li></ul>

United Way of Greater Cincinnati

Resource Navigator

Purpose of Position:&nbsp;Northeast Florida is home to over 425,000 active-duty servicemembers, veterans, and their families, representing nearly 25% of all households. Their needs are diverse, and navigating available services can be challenging. Basic referrals often fall short. This role provides peer-based care coordination to help veterans access and sustain the support they need.The Veteran Operations Specialist (Coordinator) is a frontline navigator within the regional system of care. The Specialist works directly with veterans, military servicemembers, and their families to address barriers related to housing, benefits, financial stability, mental health, and access to community resources. This role ensures that every veteran receives coordinated, compassionate, and efficient support through high-quality intake, case navigation, documentation, and collaboration with partner agencies.Key Responsibilities and Essential Functions:&nbsp; • Serve as the primary intake coordinator for all veteran service requests across a nine-county region. • Manage daily program operations, including deliverables, deadlines, shared inboxes, voicemail boxes, and referral portals. • Maintain organized, audit-ready administrative systems including digital files, grant folders, SOPs, and documentation logs. • Create and maintain standardized intake forms, workflows, checklists, templates, and resource directories. • Schedule meetings, manage internal calendars, prepare agendas, coordinate logistics, and support cross-sector collaboration. • Draft, format, and distribute professional correspondence such as meeting notes, summaries, and weekly updates. • Support onboarding and orientation of new Veteran Operations Specialists by preparing materials, system access requests, and schedules. • Track, verify, and follow up on required documentation, vendor forms, signatures, and eligibility requirements. • Maintain timely and accurate records in case management systems and ensure documentation meets audit and funder standards. • Compile monthly operational dashboards and perform data analysis to identify trends, guide decision-making, and improve service delivery. • Support narrative and performance reporting for federal, state, and local grants, including multi-source funding streams. • Assist in program finance processes, including documentation, tracking, and verification for vendor payments and grant expenditures. • Participate in cross-department trainings, collaboration efforts, and process improvement initiatives. • Execute additional duties as assigned by the Manager of Mission United.Experience/Qualifications:&nbsp;<ul><li>Bachelor’s Degree Preferred</li><li>Knowledge of Veterans Administration (VA) programs, Veteran and community social services highly desirable.</li><li>Experience working with the Veteran population.</li><li>Expertise in providing quality customer service.</li><li>Experience with Microsoft Office Suite.</li><li>Skilled at tracking, managing data, and grant compliance.</li><li>Proficiency in oral and written communication skills.&nbsp;</li><li>Proficient working well in teams and contributing to a positive work culture.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs.</li><li>Ability to build relationships with and collaborate with community partners.&nbsp;</li><li>Comfortable working in a fast-paced environment.&nbsp;</li><li>Keep all activities in line with the core values of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp; &nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Veteran Operations Specialist

At United Way of Greater St. Louis, we unite individuals and organizations to address the most pressing needs in our region. Together, we’re creating a community where everyone can live, work, and thrive. This is more than a career – it’s a chance to make a difference. Come be part of our mission!Job Summary:211 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources. The 211 Housing Plus Navigator primarily works with St. Louis City and County residents assessing for imminent risk of homelessness and making direct referrals to shelters based on availability or diverting them to other options more appropriate than homeless shelters when applicable, all while meeting or exceeding customer and quality standards.General Responsibilities:<ul><li>Respond&nbsp;to&nbsp;calls&nbsp;to&nbsp;the&nbsp;Helpline,&nbsp;completing&nbsp;intake&nbsp;and&nbsp;assessment&nbsp;on&nbsp;each&nbsp;case.&nbsp;Refer&nbsp;those&nbsp;in&nbsp;immediate&nbsp;need&nbsp;of&nbsp;shelter&nbsp;to&nbsp;appropriate&nbsp;city&nbsp;or&nbsp;county&nbsp;facilities.</li><li>Professionally&nbsp;and&nbsp;sensitively&nbsp;perform&nbsp;intake&nbsp;and&nbsp;assessment,&nbsp;gathering&nbsp;demographic&nbsp;and&nbsp;situational&nbsp;information&nbsp;and&nbsp;entering&nbsp;data&nbsp;accurately&nbsp;into&nbsp;the&nbsp;identified&nbsp;HMIS&nbsp;database&nbsp;and&nbsp;using&nbsp;other&nbsp;tools&nbsp;to&nbsp;determine&nbsp;bed&nbsp;availability&nbsp;when&nbsp;needed.</li><li>Screen&nbsp;clients&nbsp;for&nbsp;program&nbsp;eligibility&nbsp;to&nbsp;inhouse&nbsp;programs,&nbsp;complete&nbsp;referral&nbsp;forms&nbsp;thoroughly&nbsp;and&nbsp;accurately;&nbsp;properly&nbsp;code&nbsp;referrals&nbsp;made&nbsp;for&nbsp;callers;&nbsp;forward&nbsp;referrals&nbsp;to&nbsp;prevention&nbsp;housing&nbsp;counselors&nbsp;the&nbsp;same&nbsp;day&nbsp;that&nbsp;they&nbsp;are&nbsp;generated.</li><li>Make&nbsp;referrals&nbsp;to&nbsp;other&nbsp;community&nbsp;resources&nbsp;as&nbsp;appropriate.</li><li>As&nbsp;assigned,&nbsp;take&nbsp;a&nbsp;bed&nbsp;count&nbsp;at&nbsp;city&nbsp;and&nbsp;county&nbsp;funded&nbsp;shelters&nbsp;three&nbsp;times&nbsp;daily.</li><li>Adhere&nbsp;to&nbsp;residency&nbsp;requirements&nbsp;when&nbsp;making&nbsp;referrals&nbsp;to&nbsp;emergency&nbsp;shelters.&nbsp;</li><li>Provide&nbsp;telephone&nbsp;numbers&nbsp;for&nbsp;independent&nbsp;shelters&nbsp;as&nbsp;appropriate.</li><li>Maintain&nbsp;privacy&nbsp;of&nbsp;the&nbsp;location&nbsp;of&nbsp;shelters,&nbsp;especially&nbsp;those&nbsp;serving&nbsp;abused&nbsp;women.</li><li>Meet&nbsp;regularly&nbsp;with&nbsp;211&nbsp;Housing&nbsp;Plus&nbsp;Manager&nbsp;to&nbsp;address&nbsp;questions,&nbsp;receive&nbsp;performance&nbsp;feedback&nbsp;and&nbsp;voice&nbsp;ideas.</li><li>Participate&nbsp;in&nbsp;quality&nbsp;assurance&nbsp;activities&nbsp;as&nbsp;assigned.</li><li>Contribute&nbsp;to&nbsp;the&nbsp;overall&nbsp;success&nbsp;of&nbsp;the&nbsp;United&nbsp;Way&nbsp;by&nbsp;performing&nbsp;other&nbsp;essential&nbsp; duties&nbsp;and&nbsp;responsibilities&nbsp;as&nbsp;assigned.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Associates degree or 2-3 years equivalent experience in homeless services or social services (preferred experience in homeless services).</li><li>Advanced&nbsp;customer&nbsp;service&nbsp;and&nbsp;problem-solving&nbsp;skills.</li><li>Must&nbsp;have&nbsp;good&nbsp;to&nbsp;excellent&nbsp;verbal&nbsp;skills;&nbsp;empathetic&nbsp;listening&nbsp;skills.</li><li>Ability&nbsp;to&nbsp;work&nbsp;under&nbsp;pressure&nbsp;and&nbsp;in&nbsp;a&nbsp;call&nbsp;center&nbsp;environment.</li><li>High&nbsp;level&nbsp;of&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy</li><li>Ability to successfully assess a situation and make recommendations based on various factors.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;handle&nbsp;difficult&nbsp;situations&nbsp;with&nbsp;mature&nbsp;attitude,&nbsp;judgment,&nbsp;poise,&nbsp;tact&nbsp;and&nbsp;diplomacy.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;accurately&nbsp;type&nbsp;45&nbsp;wpm.</li><li>Proficient&nbsp;in&nbsp;Microsoft&nbsp;Office&nbsp;applications&nbsp;and&nbsp;be&nbsp;able&nbsp;to&nbsp;utilize&nbsp;multiple&nbsp;computer-based&nbsp;systems.</li><li>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;multicultural/ethnic&nbsp;groups,&nbsp;older&nbsp;adults,&nbsp;people&nbsp;with&nbsp;disabilities,&nbsp;LGTBQIA+&nbsp;communities,&nbsp;and&nbsp;other&nbsp;populations.</li></ul>Requires residency in the greater St Louis metropolitan region.<h4>To view the position and apply, <a href="https://helpingpeople.aaimtrack.com/jobs/1265376-118480.html" target="_blank">click here</a>.</h4>United Way of Greater St. Louis is an Equal Opportunity Employer.

United Way of Greater St. Louis

Greater St. Louis

211 Housing Plus Navigator

The Data &amp; Campaign Coordinator is responsible for ensuring the integrity, accuracy, and strategic use of donor and organizational data. This role combines relationship-building and analytical expertise to grow community giving, strengthen donor engagement, and support data-driven decision-making across the organization.&nbsp;Key Responsibilities:Data Oversight &amp; Analytics<ul><li>Learn and utilize databases, ensuring accuracy, consistency, and confidentiality.</li><li>Generate reports to analyze giving trends, donor retention, and campaign performance.</li><li>Partner with finance and operations staff to reconcile gifts, pledges, and campaign donor acknowledgments.</li><li>Identify and implement data-driven improvements to enhance campaign effectiveness and community outcomes.</li></ul>Fundraising Campaign Management<ul><li>Support and collaborate with Director of Development for campaign and donor relations analytics&nbsp;</li><li>Assist in developing strategies for donor retention, growth, and year-round engagement through data analytics.</li><li>Prepare presentations, reports, and materials for campaign-related meetings and events.</li></ul>Reporting Relationships<ul><li>Reports directly to Database Director</li><li>Dotted line to Director of Development</li></ul>Collaborations &amp; Communication<ul><li>Provide data insights to support storytelling and impact reporting.</li><li>Support training and onboarding of volunteers or staff involved in campaign or data processes.</li><li>Maintain positive relationships with agencies, donors, and community partners.</li></ul>Qualifications<ul><li>Bachelor’s degree in business, communications, nonprofit management, or related field (or equivalent experience).</li><li>3+ years of experience in fundraising, marketing, or data management (nonprofit experience preferred).</li><li>Strong organizational and project management skills with attention to detail.</li><li>Proficiency in CRM/database systems (e.g., Blackbaud, Andar, Salesforce, or similar) and Excel.</li><li>Excellent interpersonal, communication, and analytical skills.</li><li>Commitment to United Way’s mission and community impact.</li></ul>Core Competencies<ul><li>Relationship Building</li><li>Data Literacy &amp; Reporting</li><li>Strategic Thinking</li><li>Collaboration &amp; Teamwork</li><li>Accountability &amp; Results Orientation</li><li>Adaptability</li></ul>

United Way of the Black Hills

Data & Campaign Coordinator

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES 
	Reporting to the Interim VP of Operations and Administration, this position is responsible for the physical and digital infrastructure at United Way, including maintenance and security of the property, management of tenants, and oversight of information technology vendors and systems. Building and parking lot are owned by United Way and include office space for United Way staff and tenants, community event spaces, and warehouse space. This position supervises the Office Manager and the Facilities Coordinator.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Ensure United Way’s physical property, telecommunications systems, and information technology are well-maintained and meet the needs of staff, tenants, and community members.</li>
<li>Proactively ensure ongoing maintenance and security of building and parking lot. Maintain prioritized list of maintenance needs. Ensure that items are assigned and completed in a timely and cost-effective manner, and communicated to appropriate stakeholders.</li>
<li>Provide oversight to community spaces and warehouse, creating and reinforcing guidelines for use so that all users can keep the spaces organized and ready for use at all times.</li>
<li>Manage processes and policies related to building tenants (long term contract as well as event groups), with the goal of a fully-leased property.</li>
<li>Oversee procurement and vendor relationships related to building maintenance and security as well as telecom services and information technology. Assess vendors and systems regularly to ensure alignment with UW’s needs. Regular vendors include, but are not limited to, janitorial, security, and IT support.</li>
<li>Manage budget for facilities and technology equipment purchase, maintenance, and contracts. Ensure timely processing of all relevant receivables and payables.</li>
<li>Maintain availability to staff for basic IT support such as troubleshooting equipment, and determining appropriate vendor for escalation as needed.</li>
<li>Manage the renewal of relevant property and liability insurances; report and track claims as needed.</li>
<li>Maintain good working relationship with relevant licensing and government agencies.</li>
</ul>Supervisory Responsibility
This position will oversee two internal staff as well as external IT, security, janitorial and vendor contracts.
Physical Demands
At times, this position may include periods of extended physical activity such as walking, climbing, stooping, kneeling, and bending to inspect all aspects of the property, including technology equipment. Position at times requires the ability to lift up to approximately 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Facilities management skills: ability to assess and complete basic maintenance, building, and repair tasks; knowledge of equipment, supplies, and materials used in commercial property maintenance; general understanding of plumbing, HVAC, electrical, security, etc.</li>
<li>IT skills: knowledge and understanding of standard office hardware and software systems; ability to troubleshoot hardware and software; experience with software and IT support vendors; ability to support users and suggest appropriate steps for resolution.</li>
<li>Ability to manage vendors, contracts, and budgets.</li>
<li>Ability to exercise good judgment, manage time effectively to solve problems and take initiative, assign tasks and projects to appropriate parties, and respond appropriately to changing circumstances and priorities.</li>
<li>Ability to develop and maintain relationships with multiple internal and external individuals.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Strong computer skills including Microsoft Office and cloud-based systems.</li>
<li>Fluency in English required, with strong written and oral communication skills.</li>
<li>Ability to multitask and work under tight deadlines in a fast-paced office environment.</li>
<li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.</li>
<li>Preferred but not required is experience managing tenants within a commercial office building.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Associate degree or equivalent from two-year college or technical school.</li>
<li>A minimum of 5 years relevant facilities experience with at least 1 year IT support experience.</li>
<li>Combination of experience and education.</li>
<li>Supervisory experience is strongly preferred.</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

United Way Fresno and Madera Counties

Fresno and Madera Counties

Director of Facilities and IT

United Way of Greater Cincinnati (UWGC) has an immediate opening for Senior Program Manager who will play a pivotal role in driving and managing cross-functional initiatives to further our mission. You will be responsible for overseeing the successful delivery of projects, assessing capacity issues, and improving processes across the organization.
Key Areas of Responsibility:
Drive and Manage Cross-Functional Deliverables:
<ul><li>Lead and facilitate cross-functional teams to ensure the successful planning, execution, and delivery of projects and programs.</li>
<li>Collaborate with team members and stakeholders to identify project goals, objectives, and key performance indicators (KPIs).</li>
<li>Develop and maintain project plans, timelines, and regularly communicate progress to stakeholders.</li>
</ul>Risk Management:
<ul><li>Identify potential risks and issues related to project delivery and capacity constraints.</li>
<li>Develop and implement risk mitigation strategies to ensure successful project outcomes.</li>
</ul>Evaluate Capacity Issues:
<ul><li>Assess the organization's capacity and resource allocation to ensure efficient project execution.</li>
<li>Identify potential resource gaps or bottlenecks and work with leadership to address them.</li>
<li>Develop strategies to optimize resource allocation.</li>
</ul>Identification of Process Issues/Breakdowns and Development of New SOPs:
<ul><li>Analyze existing processes and workflows to identify areas of inefficiency, bottlenecks, or breakdowns.</li>
<li>Collaborate with teams to develop and implement new standard operating procedures (SOPs) and best practices to streamline operations.</li>
<li>Continuously monitor and evaluate the effectiveness of new SOPs, making improvements as necessary.</li>
</ul>Stakeholder Engagement and Communication:
<ul><li>Build and maintain strong relationships with key stakeholders, including staff, volunteers, donors, and external partners, when applicable.</li>
<li>Provide regular updates to leadership and stakeholders on project status, risks, and opportunities.</li>
<li>Foster a culture of transparency, collaboration, and accountability within the organization.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor's degree in a relevant field.</li>
<li>Minimum of 7 plus years of proven experience in program management, business operations, or a related role.</li>
<li>Demonstrated proficiency in Microsoft Office/Teams; SCRM experience preferred.</li>
<li>Excellent leadership and team management skills.</li>
<li>Exceptional problem-solving and analytical abilities.</li>
<li>Effective communication and interpersonal skills.</li>
<li>Ability to work independently and collaboratively.</li>
<li>Proficiency in project management tools and practices.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Innovative thinker with a track record of translating strategic thinking into inclusive actions plans and results.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
<li>Ability to build relationships across the organization and leverage relationships to drive achievement of organizational goals.</li>
<li>Excellent judgment and creative problem-solving skills, makes decisions based on accurate and timely data driven analysis.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Excellent writing, editing, verbal, analytical and presentation skills.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results-orientation.</li>
</ul>WORKING CONDITIONS:
<ul><li>Normal office environment with little exposure to dust, noise, temperature, and the like.</li>
<li>Extended viewing of computer monitors.</li>
<li>Occasional local travel to events within the regional area and nationally.</li>
</ul>Salary starting $75,000 annually plus competitive benefits package.
Applicants should apply by Thursday, October 12, 2023, via the link below:
<a href="https://jobapply.page.link/axFfP" target="_blank">https://jobapply.page.link/axFfP</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion

Senior Program Manager

United Way of Greater Cincinnati (UWGC) has an immediate opening for a Front Desk and Meeting Coordinator to perform a wide range of administrative and interpersonal duties of a highly responsible and complex nature. Serves as a liaison with others within and outside the organization regarding events, purchasing, personnel, facilities, information technology, and operations. Also serves as the front desk administrative assistant who coordinates and supports convening meetings held at the UWGC.
Key Areas of Responsibility:
<ul><li>Answers, screens, and directs incoming calls. Greets, directs and escorts internal and external guests, donors, and volunteers, fielding questions and inquiries.</li>
<li>Coordinates and supports convening center meetings for internal and external groups who use our facilities. This includes coordinating and scheduling meetings, obtaining required usage agreements, greeting attendees for meetings, assistance with technology usage in the facility, room setup, catering support, billing support, and coordination with ATS and facilities on equipment repairs.</li>
<li>Trains and introduces new employees and volunteers to the convening center systems and processes of UWGC.</li>
<li>Sorts and distributes incoming mail as well as prepares outgoing mail and other correspondence. Responds to incoming mail and other materials not requiring the attention of the manager(s) supported.</li>
<li>Coordinates with Property Services and Community Engagement on larger deliveries and donation drives.</li>
<li>Provides optimum support to assigned departments by remaining aware of departmental goals, providing ongoing communication, and organizing priorities to meet deadlines.</li>
<li>Coordinates schedules and arranges meetings through several calendars, reserving and preparing facilities as needed and overall coordination and execution for both UWGC and building tenants.</li>
<li>Supports department personnel by assisting with copying, faxing, filing, mailing, typing and proofreading letters and reports and other tasks of a similar nature.</li>
<li>Help communicate with vendors to obtain bids and quotes for services to be provided to UWGC.</li>
<li>Assist with timely payment of incoming property-related invoices by submitting for manager approval and providing documentation to AP department.</li>
<li>Coordinates office supply purchases for the organization and maintains the storage room to ensure that office supplies remain in stock and are organized efficiently.</li>
</ul>Job Relationships With: Collaborates with team members at all levels of the UWGC organization, UWGC Board members and volunteers, external partners, and UWGC tenants.
Minimum Qualifications:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
<ul><li>High school graduate or its equivalent; some business school or college training with a major in secretarial science is preferable.</li>
<li>Two years previous office or front desk experience preferred.</li>
<li>Demonstrated proficiency with Microsoft office products (specifically Outlook, Word, Excel, PowerPoint and MS Teams) is required.</li>
<li>Work requires typing, editing, and proofing general business correspondence and preparing reports.</li>
<li>Position requires excellent organizational, and strong interpersonal and communication skills.</li>
<li>Ability to lift 20 pounds is required.</li>
<li>Extended viewing of computer monitor.</li>
<li>Position hours – workday is 8 hours typically between 8:00 a.m. – 5:00 p.m., Monday through Friday; however, schedule may vary to provide occasional support of evening and Saturday meetings.</li>
</ul>COMPETENCIES: Communication Skills, Relationship Building, Technologically Proficient, Professional Appearance, Friendly and Engaging
Salary starting $20.00 per hour plus competitive benefits package.
Applicants should apply by Friday, September 1, 2023, via the link below:
<a href="https://jobapply.page.link/4Exv2" target="_blank">https://jobapply.page.link/4Exv2</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion

10 Administration / Customer Service Jobs