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Title:&nbsp;Program Coordinator (AmeriCorps Student Success Program)Report To: Program Director (AmeriCorps Student Success Program)United Way of Northern Utah Mission:&nbsp;We unite people and organizations to build healthy, stable, and well-educated communities where individuals, families, and neighborhoods thrive.Summary of Work:&nbsp; United Way of Northern Utah (UWNU) plays a unique role in the community. Having worked with partners in nonprofit, government, and the private sector for decades, we take a community-wide lens in measuring and understanding the impact of our effort and how we can do more. The department of Collective Impact at UWNU aims to improve educational outcomes for students, break the cycle of intergenerational poverty and increase partner collaboration to create system-level change for long-term impact. With this in mind, we have co-created a Community School &amp; AmeriCorps Student Success Program partnership with local school districts and other organizations to ensure children and families have the comprehensive support they need to succeed in school. As such, the primary function of the Program Coordinator (AmeriCorps Student Success Program) is to grow the scope, scale, and depth of the partnership, working with critical stakeholders in the process. This includes AmeriCorps members, students, families, principals, school support staff, district personnel, community partners, private sector partners, and more.&nbsp;About the AmeriCorps Student Success Program:&nbsp;The AmeriCorps Student Success Program (SSP) provides caring mentors in schools to help students increase engagement and discover their strengths. To do this, AmeriCorps members work 1:1 with a caseload of students to help them increase attendance, improve academic abilities, ensure basic needs are met, and support social/emotional growth. They also provide AmeriCorps members with excellent training and support as they gain marketable skills and experience and prepare for a lifetime of meaningful contributions.Key Responsibilities<ol><li>Assist in the development and execution of on-boarding and off-boarding procedures of AmeriCorps members and member recruitment efforts.</li><li>Share accountability for data collections and information gathering with AmeriCorps members.</li><li>Coordinate regular meetings for AmeriCorps members and host sites.</li><li>Responsible for training program members and support in training host site staff to ensure they understand program goals, procedures,&nbsp; and compliance requirements.</li><li>Ensure timely communication amongst United Way of Northern Utah team members, AmeriCorps members, and host school site team members, and other entities, as designated.</li><li>Serve as the primary point of contact for AmeriCorps members assigned to the team member’s cohort.</li><li>Serve as primary point of contact for AmeriCorps member’s school supervisor who are assigned to team member’s cohort</li><li>Monitor AmeriCorps member’s data entry responsibilities/time tracking and offer assistance and guidance and accountability, as needed.</li><li>Foster a positive and inclusive environment that promotes academic achievement and personal growth</li><li>Assist in preparing regular progress reports for internal and external stakeholders.</li><li>Support evaluation efforts by collecting feedback and making recommendations for continuous improvement.</li><li>Participate in regular team meetings and contribute to strategic planning efforts.</li><li>Manage program calendars, records, files, and materials.</li><li>Support onboarding of new staff, interns, volunteers, or student workers, as needed.</li><li>Assist with grant compliance, processing, and policy creation/updates</li><li>Other duties as assigned</li></ol>Required Competencies:<ul><li>Team Player: Works well with others to achieve a shared goal, while also contributing to the team's success.</li><li>Collaborative: Understand the roles and contributions of all community sectors and mobilize resources (financial and human) through meaningful engagement.&nbsp;</li><li>Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, with the ability to identify and correct errors, follow procedures precisely, and maintain high standards of quality in work.</li><li>Tech Proficiency: Comfort using digital tools such as Canva, Adobe, Microsoft 365, Google Suite, email platforms, and customer-relationship management tools; comfort and ability to learn the use of new technologies.&nbsp;</li><li>Written and Verbal Communication: Strong ability to communicate effectively with diverse stakeholders through emails, verbal conversations, reports, and presentations.</li><li>Relationship Building:&nbsp;Ability to engage, motivate, and maintain positive relationships with volunteers, community members, partners, and colleagues.</li><li>Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Action-oriented: Look for new solutions to old problems and take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.&nbsp;</li><li>Mission-Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities.&nbsp;</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment</li><li>Responsive: Ability to respond promptly, prioritize inquiries, and act as needs arise.</li></ul>Required Qualifications:&nbsp;<ul><li>Associate degree or higher&nbsp;</li><li>Minimum 2 years of project management experience</li><li>Demonstrated ability to manage several multi-faceted projects simultaneously with careful attention to detail</li><li>Documented community service/ volunteer experience</li><li>High standards of professional ethics and conduct</li><li>Submit to and pass a full background check as required by AmeriCorps, process to be completed before onboarding with UWNU.&nbsp;</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in a related field</li><li>Successful completion of an AmeriCorps term/ understanding of AmeriCorps federal programs</li><li>Experience working in schools (with teachers, administrators, and staff)</li><li>Experience with leading and managing teams (including teams of volunteers/ service members)</li></ul>Compensation:&nbsp;Wage: $19-$22 hourlyBenefits: A comprehensive benefits plan includes vacation, sick leave, holidays, health, dental, vision, disability, and life insurance, as well as a 403(b) match of up to 10% of your salary after 1 year of employment.Location:&nbsp;Ogden, UT; Some state-wide travel may be required.&nbsp;Hours: Full-Time, Non-exempt (40 hours per week). UWNU hours of operation are Monday-Friday 8:00am-5:00pm MST.&nbsp; Work hours are subject to change based on UWNU and/or site visits, events and activities happening in the community.How to Apply: Send a cover letter AND resume to UWNU Hiring at&nbsp;<a href="mailto:hiring@uwnu.org" target="_blank">hiring@uwnu.org</a>.&nbsp; Applications will NOT be considered without providing BOTH a cover letter AND resume. You may address cover letters and other communications to the Student Success Program Coordinator Hiring Committee.Closing Date: July 22, 2025NOTE: The statements in this position description are intended to describe the general nature&nbsp;and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of the person employed. Also, the statements do not establish a&nbsp;contract for employment and are subject to change at the discretion of the employer.&nbsp; If you have additional questions or concerns related to this position or job posting, please email Madeline Robles, Director of Human Resources, at&nbsp;<a href="mailto:mrobles@uwnu.org" target="_blank">mrobles@uwnu.org</a>.&nbsp;United Way of Northern Utah is an equal opportunity employer, and all qualified applicants will&nbsp;receive consideration for employment without regard to race, color, religion, age, sex, national&nbsp;origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Program Coordinator (AmeriCorps Student Success Program)

Purpose of Position:&nbsp;Northeast Florida is home to over 425,000 active-duty servicemembers, veterans, and their families, representing nearly 25% of all households. Their needs are diverse, and navigating available services can be challenging. Basic referrals often fall short. This role provides peer-based care coordination to help veterans access and sustain the support they need.The Veteran Care Coordinator (VCC) is a veteran-peer and system of care navigator. The VCC works closely with veterans, military servicemembers, and their families who require comprehensive community support services, ensuring they receive the necessary assistance to overcome barriers.&nbsp; Key Responsibilities and Essential Functions:&nbsp;<ul><li>Utilize strong customer service, interpersonal, problem-solving, and troubleshooting skills to de-escalate complex situations and ensure timely coordination of veteran care.</li><li>Handle service requests from Veterans, their families, and community partners.</li><li>Assess eligibility based on criteria, capacity, location, and client preferences.</li><li>Create client care plans addressing individual needs.</li><li>Collaborate with veterans to facilitate direct referrals to appropriate treatment or service providers.</li><li>Maintain accurate and timely records in case management systems, analyze data to identify service gaps, and inform decision-making for veterans.</li><li>Stay connected with clients throughout the navigation process, conduct follow-ups, and measure outcomes.</li><li>Use appropriate approaches, and best practices for clients experiencing personal crisis, including mental health issues via telephone conversations.</li><li>Consult with Mission United Manager on unique cases, process improvements, service provider performance, and trends.</li><li>Develop and maintain relationships with social service partners to assist veterans.</li><li>Work with other Veteran Care Coordinator and other departments to advance goals and objectives of United Way and Mission United.</li><li>Engage in community and agency outreach activities, providing information to increase awareness of veteran services.</li><li>Execute additional tasks as directed by the Manager of Mission United.</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree preferred.&nbsp;</li><li>U.S. military Veteran required.</li><li>Knowledge of Veterans Administration (VA) programs, Veteran and community social services highly desirable.</li><li>Experience working with the Veteran population.</li><li>Required to achieve certification as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist within 18 months of hire date.</li><li>Expertise in providing quality customer service.</li><li>Experience with Microsoft Office Suite.</li><li>Skilled at tracking, managing data, and grant compliance.</li><li>Proficiency in oral and written communication skills.&nbsp;</li><li>Proficient working well in teams and contributing to a positive work culture.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs.</li><li>Ability to build relationships with and collaborate with community partners.&nbsp;</li><li>Comfortable working in a fast-paced environment.&nbsp;</li><li>Keep all activities in line with the core values of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp; &nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li></ul>Preferred Experience:<ul><li>Certified as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Veteran Care Coordinator

<h2>Title</h2>Regional County Director<h2>Department</h2>Liberty &amp; Long County<h2>Reports To</h2>President/CEO&nbsp;<h2>Summary</h2>Serves as the Regional County Director, providing strategic leadership and oversight to advance United Way’s mission across assigned counties. This role is responsible for driving resource development and fundraising efforts, fostering strong community engagement and leadership, ensuring effective program implementation and service delivery, and maintaining sound financial management. The Regional County Director leads and supports the local Advisory Board, strengthens cross-departmental collaboration, and ensures alignment with United Way policies, goals, and regional priorities to build a network of accessible, high-impact human services.<h2>Employee Expectations</h2>UWCE is synonymous with charitable service and strives to positively impact the issues people care most about in our community.&nbsp; All UWCE employees are critical to our work and expected to present the best image for our organization as they represent the United Way in our community. All employees are expected to accept their responsibilities, adhere to acceptable principles in matters of personal conduct and exhibit a high degree of personal integrity at all times.<h2>Position Requirements &amp; Qualifications</h2><ul><li>Bachelor’s degree required, 5+ years’ experience preferred.</li><li>Non-profit fundraising experience preferred.</li><li>Proficiency in Microsoft Suite of tools required.&nbsp;</li><li>Valid driver’s license and reliable mode of transportation required.</li></ul><h2>Essential Job Responsibilities</h2><h4>Resource Development &amp; Fundraising</h4><ul><li>Collaborate with the Resource Development team to create and execute strategies for maximizing fundraising results.</li><li>Lead annual workplace campaigns with a strong focus on donor cultivation, retention, and growth.</li><li>Build and maintain relationships with businesses, individuals, and key stakeholders to drive year-round engagement and giving.</li><li>Identify and pursue grant opportunities and in-kind support to support services and amplify impact.</li><li>Support and mobilize the local Advisory Board in fundraising efforts, helping them leverage personal and professional networks.</li></ul><h4>Community Engagement &amp; Leadership</h4><ul><li>Lead and facilitate Advisory Board meetings to ensure community voice and leadership are embedded in all local efforts and fundraising.</li><li>Serve as the visible, local face of United Way, fostering a strong presence through regular participation in community events, initiatives, and civic activities.</li><li>Build authentic relationships with community leaders, nonprofit partners, schools, businesses, and government agencies.</li><li>Represent United Way on relevant committees, coalitions, and community collaborations to address systemic challenges.</li><li>Promote the United Way mission, values, and impact through public speaking and public engagement.</li><li>Serve as a collaborative liaison between the county and all departments of United Way of the Coastal Empire, ensuring seamless connection, communication, and alignment with the services and initiatives provided across the region.</li></ul><h4>Program Implementation &amp; Service Delivery</h4><ul><li>Manage and implement local programming that aligns with United Way’s mission and responds to community needs — including direct oversight of the Backpack Buddies program to ensure students have consistent weekend food support. This includes dedicating approximately 12 hours per week to the management of the Backpack Buddies program.</li><li>Collaboratively implement Read United initiatives in coordination with relevant United Way departments.</li><li>Partner with UWCE’s 211 Information and Referral Service team to administer available financial assistance and connect Liberty and Long County residents with essential resources.</li><li>Support the monitoring and effectiveness of programs and services through data collection, outcome tracking, and community feedback.</li><li>Provide capacity-building support and technical assistance to local partner agencies as needed.</li></ul><h4>Financial Management</h4><ul><li>Gives input to and helps create a departmental budget and is accountable for control of resources, if applicable and once approved.&nbsp;&nbsp;</li></ul><h2>Traits &amp; Distinguishing Characteristics&nbsp;</h2><ul><li>Maintains exceptionally high standards of integrity and confidentiality.</li><li>Takes ownership of work and demonstrates willingness to accept responsibility for decisions and actions.</li><li>Is well organized, has strong attention to detail, and is able to work independently.</li><li>Demonstrates interpersonal skills that engage community leaders and effectively collaborates with UWCE staff.</li><li>Ability to plan, monitor and evaluate budgets.&nbsp;</li><li>Ability to organize, plan and implement activities appropriate to further organizational goals.</li><li>Must possess strong written and verbal communication and presentation skills.</li><li>Must be self-motivated and able to task orient in accordance with time management.&nbsp;</li><li>&nbsp;Must be able to carry out plans to completion.&nbsp;</li></ul><h2>Physical Demands</h2><ul><li>Much of the work of this position is completed while sitting at a desk, using a computer and phone. Requires talking, hearing and visual acuity sufficient to perform these major functions.&nbsp;&nbsp;</li><li>&nbsp;Occasionally includes reaching above shoulder heights, below the waist or lifting up to 50 pounds for events, office equipment, supplies and materials.</li></ul><h2>Status</h2>Exempt (Salaried)&nbsp;

United Way of the Coastal Empire

Regional County Director, Liberty & Long County

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate

<h2>ORGANIZATIONAL SUMMARY</h2>United Way of Harrisonburg and Rockingham County is improving lives by connecting and mobilizing community resources. We envision a strong, equitable, and accessible network of support for working households in Harrisonburg and Rockingham County.POSITION SUMMARYThe Director of Community Impact serves as the primary lead on United Way’s community impact work.&nbsp; Creating change within the community, they will establish measurable impact strategies that reflect community needs and drive equitable outcomes.&nbsp;In April of 2025, UWHR announced an expansion that will include the areas of Staunton, Augusta County, and Waynesboro into their service area. This position will lead efforts on a listening campaign to better understand the needs of the entire region, working towards building a shared vision for the Central Shenandoah Valley.&nbsp;AREAS OF RESPONSIBILITYCommunity Impact<ul><li>Build and manage partnerships that advance the community impact work of United Way</li><li>Represent United Way on community coalitions relevant to focus areas of work</li><li>Drive community education around ALICE, the ALICE Report and supplemental data, supported where appropriate by the Director of Development and President &amp; CEO</li><li>Provide oversight and direction for the Community Impact Committee, including the development, implementation, and assessment of an impact agenda</li><li>Research best practices and trends in Community Impact work across United Way Network and other relevant resources</li></ul>Advocacy<ul><li>Work with President &amp; CEO to identify areas for advocacy for both the organization and the ALICE Coalition to determine local, state and federal policies that impact ALICE households</li><li>Assist with development of Public Policy Committee</li></ul>Program Oversight<ul><li>Provide direction and oversight to Program Manager for Financial Wellness at Work program</li><li>Analyze community-level data collected and overall usage of resource and referral software</li><li>Identify prospective partners and connect new users to resource &amp; referral software including Unite Us and 2-1-1</li><li>Encourage local community organizations to update and maintain information in resource and referral platforms such as United Us and 2-1-1</li></ul>Community Impact Grants and Support<ul><li>Coordinate all aspects of grant review process including:</li><li>Recruit and train volunteers to review grant applications</li><li>Manage all aspects of grant application</li><li>Provide technical assistance to applicants</li><li>Manage communication with community partners receiving grant funding from United Way</li><li>Facilitate annual site visits to organizations receiving grant funding</li><li>Convene and host regular meetings of the Community Impact Committee</li><li>Convene and host regular meetings with funded partner organizations</li></ul>Events and Volunteer Coordination<ul><li>Tools for School – assist with development of back-to-school event, including a community resource fair and school supply distribution; coordinate annual school supply drive with local school systems and education foundations</li><li>Day of Action – coordinate projects – set-up, volunteer placement and needed supplies</li><li>Collaborate with Director of Development to match volunteers with appropriate projects</li><li>ALICE Awareness Week – working with other members of the staff</li><li>Provide content and strategy for this educational awareness campaign</li><li>Greatest Needs Drive – coordinate annual drive</li></ul>

United Way of Harrisonburg and Rockingham County

Director of Community Impact

The Community Engagement and Programs Coordinator is an engaged member of the Community Impact and Engagement Team who is results-oriented and detail focused. The coordinator will support the Manager of Community Engagement to coordinate the community engagement programs and projects, and oversee volunteer service opportunities. The coordinator has a wide range of responsibilities that support United Way's mission through activities and efforts related to fundraising and community impact and engagement. The coordinator is an engaged team member who actively pursues individual and shared fundraising goals. Key performance indicators and goals will be set each year in partnership with the Director.<ul><li>Serve as the volunteer coordinator, manage the volunteer portal, VolunteerConnect, and provide support to end-users.</li><li>Lead the effort to identify, recruit, retain and recognize volunteers.</li><li>Assist the manager with volunteer appreciation activities annually for National Volunteer Month in April.</li><li>Create annual calendar of volunteer service events and outreach opportunities and serve as point for each opportunity. Service opportunities may vary, except for the following that will be held each year: Martin Luther King Jr Day of service, Read Across America, Stamp Out Hunger, Day of Action.</li><li>Assist with annual Day of Caring logistics and volunteer support as directed by manager.</li></ul>Programs &amp; Projects&nbsp;<ul><li>Serve as the coordinator for internal programs including the Clothing for Kids Closet and Little Free Libraries.</li></ul>Clothing for Kids Closets:<ul><li>Ensure clothing and personal hygiene requests are tracked and made available to meet the needs of the students in a timely manner.</li><li>Place orders for items as needed, track inventory in each closet as well as on-site, track expenses and report monthly on budget and specific KPIs to highlight the program usage.</li><li>Coordinate quarterly site visits to closets, meet with administrative representatives at each school to exchange information and develop improvements to the program. Provide frequent communications between visits with administrative reps.</li><li>Coordinate the installation of closets, as needed.</li><li>Coordinate clothing and personal hygiene drives with area businesses, faith-based organizations, schools and civic organizations. Track and report on donations and ensure donors are recognized.</li></ul>Little Free Libraries:<ul><li>manage internal inventory of purchased and donated books</li><li>coordinate monthly delivery of books through Volunteer Connect</li><li>manage library maintenance and repairs in collaboration with community partners and volunteers</li><li>conduct biannual site visits to each library</li><li>In collaboration with the manager and director, strategically plan the installation of new library to bring books to underserved areas in our community.</li><li>Coordinate/schedule volunteers year-round to support all internal programs.&nbsp;</li><li>Serve as the 2-1-1 and SingleCare expert, distributing information to the public and reporting on data to support programs and projects.</li></ul>

United Way of Greater Baytown Area & Chambers County

United for You

Coordinator, Community Engagement

Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Post Eviction Case ManagerReporting to:&nbsp;Community Impact ManagerDepartment:&nbsp;Community Impact and Operations&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overall Purpose of this Role:The Post Eviction Case Manager functions to support United Ways’ collective impact work of providing advocacy and referral services.&nbsp; This advocate will help individuals who have been evicted or are at risk of homelessness by providing resources, advocacy, support and planning. Their role is to assist clients in securing stable housing when available, accessing community and social services, and navigating legal and financial challenges related to the eviction, and developing strategies for safe transitions. This position is a critical part of our collective impact efforts to make evictions rare, brief and humane when they occur.Key Competencies<ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul>Key Responsibilities<ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Use the Post Eviction Support form to assess current and ongoing needs of the family/individual&nbsp;</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources, including legal aid, financial assistance, housing, case management, natural supports etc.</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul>Requirements<ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Strongly Preferred: housing/homeless services&nbsp;experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>&nbsp;

Post Eviction Case Manager

<h2>Purpose of Position:</h2>The Volunteer Coordinator position is responsible for leading the recruitment, placement, training, and retention of volunteers in support of the Volunteer Income Tax Assistance (VITA) program. This position plays a critical role in advancing the mission of United Way and the RealSense program by ensuring that all volunteer activities are aligned with IRS regulations, organizational goals, and community needs. The ideal candidate will bring strong organizational, communication, and community engagement skills, along with a passion for volunteerism and financial stability efforts.&nbsp;Key Responsibilities and Essential Functions:<ul><li>Lead the recruitment and retention of VITA volunteers.</li><li>Develop and implement grassroots recruitment strategies, engaging community partners and other local organizations.</li><li>Design and manage the full volunteer program lifecycle to ensure a high-quality volunteer experience.</li><li>Conduct comprehensive analysis on program volunteer data.</li><li>Train and manage site coordinators and volunteers in the accurate use of volunteer management software.</li><li>Ensure all VITA volunteers are IRS certified and compliant with IRS Volunteer Standards of Conduct and Quality Site Requirements.</li><li>Manage and provide technical assistance for the virtual, self-directed VITA certification process. &nbsp;</li><li>Maintain accurate records of volunteer certifications and submit timely documentation and reports to the IRS.</li><li>Develop and execute year-round communications and engagement strategies for volunteer retention, including survey administration and focus groups.&nbsp;</li><li>Collaborate with the Tax Program Manager to support tax site planning, operations, and volunteer placement.</li><li>Build and maintain relationships with business and community partners.</li><li>Collaborate with the Program and Services Coordinator on various initiatives.</li><li>Perform other duties and special assigned by RealSense Program Manager.</li></ul>Experience/Position Requirements:<ul><li>High School Diploma. Two-year college degree preferred.</li><li>2–4 years of experience in volunteer management, nonprofit programming, or community engagement.</li><li>Strong organizational, interpersonal, and communication skills (verbally and in writing).</li><li>Experience with data analysis and reporting.</li><li>Ability to work independently and collaboratively across teams.</li><li>Proficient in Microsoft Office Suite; experience with volunteer management software is a plus.</li><li>Flexibility to work evenings and weekends during peak season.</li><li>Possess reliable transportation.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

Coordinator, Volunteer Services

The Community Care Advocate answers calls and provides information and referrals to community members who are in need of assistance. The incumbent in this position demonstrates compassion and empathy while employing exceptional listening skills in order to fully understand caller's needs and recommend effective alternatives for resolution. Key Responsibilities:<ul><li>Process a high volume of incoming calls from low-income clients seeking information and referrals for social services. This may include: food, clothing, shelter and housing, and utility bill payment assistance.</li><li>Employ listening skills in order to understand all of the caller's needs.</li><li>Demonstrate a high degree of empathy, showing the appropriate levels of care and understanding, without being, or being perceived as, judgmental.</li><li>Identify and offer effective solutions to both expressed and latent needs.</li><li>Connect callers with resources in the caller's area that offer assistance.</li><li>Utilize the department's database information, demonstrating technical skills that lead to efficient and effective outcomes.</li><li>Report inaccurate database information to the Resource group for correction.</li><li>Record caller data accordingly to prescribed policies.</li><li>Represent United Way 2-1-1 at community events designed to inform people in the community about 2-1-1 services.</li></ul>In addition to the core responsibilities of the position, may be asked, or may seek, to engage unique abilities, strengths and passions through participation on cross-functional teams. Competencies:<ul><li>Communicates Effectively</li><li>Relationship Management</li><li>Adaptability</li><li>Tenacity</li><li>Continuous Learning</li><li>Self-Management</li><li>Drives for Results</li><li>Problem Solving / Critical Thinking</li><li>Customer Focus</li><li>Teamwork and Inclusion</li><li>Self-Awareness</li></ul>Demonstrated Abilities:<ul><li>High-impact, customer-focused telephone communication skills</li><li>Effective listening and problem solving involving customer service via telephone</li><li>Ability to function successfully in a fast-paced, often stressful work environment</li></ul>Acquired Knowledge:<ul><li>High school diploma, with some social services coursework or experience preferred</li><li>A minimum of 1 year of experience in a high-volume crisis center</li><li>Basic computer skills, including MS Word, Outlook, Excel, and Internet searches</li></ul>This position pays $19.24 per hour and will primarily be a work-from-home opportunity

United Way for Southeastern Michigan

Community Care Advocate

UNITED WAY OF SOUTH HAMPTON ROADS 

Title: 

Department: 

Report To: 

Date Created: 

NRHA Navigator $25.65 per hour
Community Impact - Financial Stability 
NRHA Lead Navigator
February 2025 

Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 
challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 

child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-

resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the NRHA Navigator must be able to work on a flexible schedule that may
include evenings and/or weekends to meet program needs. Must have your own vehicle, 

acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

Cultural Competence: The NRHA Navigator adapts a lens of cultural competency that conveys
empathy, support, and an understanding of the people they work with both internally and externally, 

Olivia Perry
Cross-Out


engage with, and the people they serve. This competence helps to build trust and effective 
engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

ï· Mission Focused: The top priority is creating real social change that leads to better
lives and healthier communities.

ï· Relationship Oriented: Understands that people come before process and is astute in
cultivating and managing relationships toward a common goal.

ï· Collaborator: Understands the roles and contributions of all sectors of the community
and can mobilize resources (financial and human) through meaningful engagement.

ï· Results Driven: Dedicated to shared and measurable goals for the common good;
creating, resourcing, scaling and leveraging strategies and innovations for broad
investment and impact. 

ï· Brand Steward: Understands his/her role in growing and protecting the reputation and results
of the organization, and thus, the greater network.

Key Accountabilities 

ï· Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if
necessary, to ensure at-risk client’s access to services

ï· Maintain detailed case records, complete required program documentation, and input timely case
data into Apricot database

ï· Collaborate with Lead Navigators and NRHA team to provide support to
participants/families on their journey towards health, wellness, and self-

sufficiency

ï· Schedule and complete an in-depth intake assessment with all new referrals

ï· Support Outreach and Engagement in the evenings and weekends as needed

 Essential Duties and Responsibilities: 

ï· Build trusting relationships with participants and their families while providing general support and
encouragement.

ï· Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families.

ï· Follow up with participants via phone calls, home visits and visits to other settings where participants
can be found.

ï· Help participants set personal health related goals and attend appointments.

ï· Provide referrals for services to community agencies as appropriate.

ï· Help participants connect with transportation resources and provide appointment

reminders in special circumstances. Transport participants based on UWSHR

transportation policy.

Community Collaboration: 

ï· Effectively communicate UWSHR’s mission and vision.

ï· Work closely with NRHA staff and internal team to build trusting relationships with residents.

ï· Develop and maintain trusted relationships with community service providers to support participants with
comprehensive and coordinated plans to achieve success.


ï· Knowledgeable about community resources appropriate to needs of participants/families. 
 
Data &amp; Reporting 

ï· Record participant care management information in the database and other software no later than 24 
hours after participant contact. 

ï· Maintain and manage caseload of at least 25 participants. 
 

Program &amp; Implementation 

ï· Maintain confidentiality and always remain current with HIPAA compliance. 

ï· Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 
211. 

ï· Be available based on the needs of participants with the ability to be flexible with scheduling, 
including traditional and non-traditional work hours; evening and weekends may be required to meet 
the needs of participants and families. 
 

Other Duties as Assigned 
 
Key Skills Requirements: 

 • Experience in human services programs 

 • Successful completion of a Community Health Worker formal training program during your 90 days 
as an employee of UWSHR. 

 • Successful completion of Community Health Worker Certification, or ability to complete within 1 year 
of hire. 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high-paced environment 

 • Commitment to assisting families to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Experience with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 


 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 
odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive. 
 


<ul>	<li>UNITED WAY OF SOUTH HAMPTON ROADS</li>
	<li>Why Work for United Way:</li>
	<li>Objectives &amp; Expectations:</li>
	<li>Commitment to equity, diversity &amp; inclusion</li>
	<li>Key Accountabilities</li>
	<li>Key Skills Requirements:</li>
	<li>Work Demands &amp; Environment:</li>
</ul>

14 Community Services Jobs