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As the organization's leader and under the Board's direction, the President and CEO is responsible for establishing and executing United Way of Lake County's mission, vision, and strategic plan through collaboration with community leaders, volunteers, and staff. In this position, the CEO must be able to build upon existing relationships and be innovative in finding new networks across the private, public, and corporate sectors to improve conditions in the community by increasing resources and financial support for United Way of Lake County.

United Way of Lake County

President and CEO

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

UNITED WAY OF SOUTH HAMPTON ROADS NFKthive 

Long Term Mobility Mentor 


Title: FT NFKthive Long-term Mobility Mentor 

Department: Community Impact 

Reports To: Lead Mentor 

Date Created: May 2024 


 
Why Work for United Way: 
Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads (UWSHR), 

you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our 

employees, the single trait we all have in common is passion. We work hard because we love what we do and we know how 

much our community needs us. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 

while doing good, join the United Way team. 

 
Objectives &amp; Expectations: 
The Mobility Mentor will work in partnership with individuals through coaching, preparing and encouraging them on their 

journey toward self-sufficiency through goal setting. They will demonstrate an understanding of the issues, community 

needs, and existing systems of care related to the ALICE population. Mobility Mentoring is defined as the professional 

practice of partnering with individuals so that over time they may acquire the resources, skills, and sustained behavior 

changes necessary to attain and preserve their economic independence. Mobility Mentors coach individuals in setting 

priorities, developing action plans, honoring commitments, connecting to resources, and achieving goals. Candidates 

must be customer focused; data driven, organized, and results oriented. This position is based in Norfolk, and the mentor 

must be able to work a flexible schedule that includes evenings and/or weekends to meet individual’s needs. Successful 

candidates will have a strong ability to communicate effectively, build relationships and educate stakeholders on the 

needs of the ALICE (Asset Limited, Income Constrained, Employed) population. Experience implementing motivational 

interviewing and trauma-informed practices is preferred. 

 
 Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for 

the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to 

solving community problems. 


We strive to include diversity, equity, and inclusion practices at the center of our daily work. We commit 

to using these practices for our business and our communities. 


Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR team. For 

complete details that include attributes and behaviors please see the United Way Core Competencies Checklist in the shared 

Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in cultivating and managing 
relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources 
(financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling and 
leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of the organization, 
and thus, the greater network. 

 
Essential Duties and Responsibilities include the following: 
 • Provide direct coaching/mentoring by carrying a full caseload of up to thirty individuals per year 

 • Identify the strengths of participants and support individuals in overcoming barriers through problem solving. 

 • Assist participants in setting goals related to family and personal well-being, career, education, housing and family 
finances while breaking down goals into manageable steps recognizing barriers to self-sufficiency that are multi-

faceted. 

 • Thorough documentation of coaching activities in an objective, detailed, and timely manner 

 • Accurate tracking and reporting of demographic information and data regarding individual assessment, goal setting, 
goal achievement, and referrals within specified guidelines. 

 • Serve as a resource for the individual and family on issues including housing, budgeting, career and education, 
childcare, health care, and more 


 • Maintain a working knowledge of community resources and advocacy to initiate and coordinate service delivery and 
follow-up. 

 • Meet with individuals at times and locations that meet their needs. Majority of meetings will be at participant homes 
or out in the community. 

 • Establish collaborative partnerships with other public and private agencies/services, and establish ongoing 
connections, resources and support for participants 

 • With the support of lead mentors, plan, organize and facilitate workshops and community groups around educational 
topics and peer support 

 • Assist in recruitment of participants and marketing in Norfolk 

 • Serve as an extension and representative of UWSHR in all work related to NFKThrive 


 • Attend partnership engagement opportunities throughout the grant period, share and monitor progress, and foster 
continuous improvement. 

 
Key Skills Requirements: 

 • Bachelor’s degree preferred or equivalent combination of education and experience 

 • A minimum of two years of experience in human services programs requiring direct client interactions required 

 • Ability to pass a criminal background check 

 • Valid driver’s license, acceptable driving record, current auto insurance and personal vehicle or access to personal 
transportation for travel throughout community 

 • Ability to maintain respect for the confidentiality of information divulged by or on behalf of individuals 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work independently and make sound 
decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage partner agency relationships, and perform in a high-
paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Adherence to program policies and procedures 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel; Ability to learn other applications 

 • Strong detail orientation and self-organized 

 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to others accurately via spoken 
word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or 
otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer terminal characters, 
transcription, and other similar objects at distances generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a private home, or 
elsewhere in the community including temperature variations, unpleasant odors, and potential allergens 


This is a grant-funded position that is projected to end in December 2025.

NFKthrive Long-term Mobility Mentor

Position Description Position Title: United Way 211 1st Responder/Veteran Care Coordinator Supervisor: &nbsp; &nbsp;Assistant Director 211 Classification: Full time Hourly non-exempt Wage: $ 19.42 hour DOE Send resume to Scott Miller &nbsp; &nbsp;<a href="mailto:scott@unitedwaylee.org" target="_blank">scott@unitedwaylee.org</a>&nbsp; Deadline for Applications: &nbsp;5:00 PM December 31, 2024ABOUT UNITED WAY OF LEE, HENDRY, and GLADESUnited Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. &nbsp;This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. &nbsp;UWLHG is a $20 million nonprofit social services organization, with 75+employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.Job SummaryThe 1st Responder/Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral, and linkages to 211 resources and services. The 1st Responder/Veteran Care Coordinator will act as a support to an individual’s improvement process and collaborate, coach, and challenge individuals to view their presenting crisis as an opportunity for growth and change.Key Responsibilities/Essential FunctionsThe major responsibilities of this position include, but are not limited to: •&nbsp;&nbsp;&nbsp;&nbsp;Models the attributes of respect, trust, sensitivity and confidentiality to callers, volunteers, and coworkers. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates competency in the field of peer recovery, including: o&nbsp;&nbsp;&nbsp;&nbsp;Actively implementing the values, philosophy, and standards of the Recovery Peer Specialist. o&nbsp;&nbsp;&nbsp;&nbsp;Modeling relationship building based on the tenets of peer support with callers, volunteers, and coworkers. o&nbsp;&nbsp;&nbsp;&nbsp;Attaining certification as a Recovery Peer Specialist within the required time frame of hire. o&nbsp;&nbsp;&nbsp;&nbsp;Provides care coordination services via telephone, email, IM/Chat, and in-person to 1st Responders/ Veterans, including: o&nbsp;&nbsp;&nbsp;&nbsp;Advocates on behalf of 1st Responders/Veterans and families to access federally funded and private organizations to meet basic and related service needs. o&nbsp;&nbsp;&nbsp;&nbsp;Conduct comprehensive needs and service assessments via telephone, email, or IM/Chat. •&nbsp;&nbsp;&nbsp;&nbsp;Assists clients and agencies with problem solving to arrive at helpful solutions. Types of calls will include basic needs, mental health (possible suicide threats), homelessness and medical requests. •&nbsp;&nbsp;&nbsp;&nbsp;Maintains confidentiality of client information. •&nbsp;&nbsp;&nbsp;&nbsp;Accurately documents client assessments and referrals in program data system. •&nbsp;&nbsp;&nbsp;&nbsp;Performs follow-up procedures to ensure quality of service delivery. •&nbsp;&nbsp;&nbsp;&nbsp;Emergency Response- all employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. •&nbsp;&nbsp;&nbsp;&nbsp;Some travel is required.Other Duties&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other duties as assigned. Education/Requirements•&nbsp;&nbsp;&nbsp;&nbsp;Experience working with the 1st Responder/Veteran population is highly desirable.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Four-year degree in Human Service-related field preferred or two-year degree with equivalent experience. Direct experience may be substituted for education as appropriate. •&nbsp;&nbsp;&nbsp;&nbsp;Strong organizational skills, critical thinking, and problem-solving abilities. •&nbsp;&nbsp;&nbsp;&nbsp;Effective communication skills, including written, verbal, and interpersonal communication. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work independently, as well as in a team-oriented environment. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to handle multiple responsibilities in stressful situations. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to establish and maintain positive and diverse working relationships. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. •&nbsp;&nbsp;&nbsp;&nbsp;A knowledge of community resources and services in Southwest Florida is preferred.Direct Reports - NonePhysical Requirements &amp; Working Conditions Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.&nbsp; While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to thirty pounds and occasionally lift and/or move up to forty pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.&nbsp; Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.Licenses- Valid Florida Driver’s License.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. &nbsp;This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 5:00p.m. Some evening and weekend hours may be required as job duties demand.United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;workplace program. &nbsp;Level II background screening will be conducted because of the nature of the position. &nbsp;Applicants may be asked to take an online skill assessment.Additional Information: •&nbsp;&nbsp;&nbsp;&nbsp;Opportunity to work with smart, passionate, and enthusiastic team members and volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Working with diverse staff and other constituents •&nbsp;&nbsp;&nbsp;&nbsp;Culture of high-performance expectations and accountability •&nbsp;&nbsp;&nbsp;&nbsp;Exciting and challenging work •&nbsp;&nbsp;&nbsp;&nbsp;Opportunity to help solve the community’s toughest problems •&nbsp;&nbsp;&nbsp;&nbsp;Competitive pay that is commensurate with demonstrated successful performance and experience. •&nbsp;&nbsp;&nbsp;&nbsp;Paid Health and Dental Insurance for employees, 401K, and Monthly Accrued Vacation and Sick Leave

United Way of Lee, Hendry, Glades

United Way 211 First Responder/Veteran Care Coordinator

<h2>Vision&nbsp;and Mission:</h2>At&nbsp;United&nbsp;Way&nbsp;of&nbsp;Northeast Florida,&nbsp;we&nbsp;envision a&nbsp;community&nbsp;of&nbsp;opportunity&nbsp;where everyone has&nbsp;hope&nbsp;and&nbsp;can&nbsp;reach&nbsp;their&nbsp;full&nbsp;potential.&nbsp;Our&nbsp;mission&nbsp;is&nbsp;to&nbsp;solve&nbsp;our&nbsp;community’s&nbsp;toughest challenges by connecting people, resources and ideas.Diversity,&nbsp;Equity nd&nbsp;Inclusion&nbsp;is&nbsp;not&nbsp;only&nbsp;valued&nbsp;and&nbsp;demonstrated&nbsp;in&nbsp;our&nbsp;hiring practices,&nbsp;it&nbsp;is&nbsp;a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose&nbsp;of Position:</h2>This position is responsible for the development, growth, and success of the 988/211/Mission United (MU) network of social and mental health related service organizations and serves as the face of 988/211/MU in our communities.&nbsp; The Community Partnerships Manager plays a critical role in curating and maintaining the community database used by 211 I&amp;R Specialists, Mission United’s Veteran Care Coordinators, Crisis &amp; 988, and the broader community for information and referral purposes, particularly related to basic needs, mental wellbeing support and veteran specific services. The Community Partnerships Manager analyzes the needs of our communities and collaborates with service organization partners to meet the social and wellbeing needs of our community.&nbsp; This position collaborates internally to ensure adherence with our accreditation standards and is responsible for the collection, coding, organization, and maintenance of resource data.&nbsp; The Community Partnerships Manager will lead our continuous quality improvement network strategy, monitoring network performance, addressing gaps in our continuum and implementing solutions, to increase the performance of the network.<h2>Key Responsibilities and&nbsp;Essential&nbsp;Functions:</h2><ul><li>Represent UWNEFL at community events with the goal of increasing community awareness about 988, 211, and MU</li><li>Develop strong working relationships with our network partners</li><li>Participate in community collaboration to address unmet needs through innovation and partnership</li><li>Leverage technology and implement mechanisms for providing performance feedback to our network partners from community members served</li><li>Maintain&nbsp;a&nbsp;current,&nbsp;comprehensive,&nbsp;computerized&nbsp;inventory&nbsp;of appropriate nonprofit,&nbsp;charitable and government organizations in an assigned service area structured in accordance to policy and procedure</li><li>Update&nbsp;agency profiles&nbsp;in&nbsp;the&nbsp;database&nbsp;at&nbsp;regular&nbsp;intervals,&nbsp;but&nbsp;at&nbsp;least annually</li><li>Review&nbsp;current provider&nbsp;agency&nbsp;information&nbsp;for&nbsp;completeness&nbsp;and&nbsp;accuracy,&nbsp;correct formatting, grammatical errors, and duplicate entries prior to conducting annual survey</li><li>Prospect&nbsp;new&nbsp;resources&nbsp;for&nbsp;inclusion&nbsp;in&nbsp;the&nbsp;database,&nbsp;and&nbsp;upon&nbsp;approval,&nbsp;create new profiles and enters pertinent data in accordance with the local style guide</li><li>Index&nbsp;agency services&nbsp;using&nbsp;the&nbsp;Human Services Indexing System (211HSIS),&nbsp;and ensure database is structured in accordance with Inform USA Certification, the local style guide, and industry best practice</li><li>Maintain&nbsp;an&nbsp;audit&nbsp;trail&nbsp;for&nbsp;each&nbsp;organization&nbsp;that&nbsp;shows&nbsp;the&nbsp;number&nbsp;of&nbsp;attempts&nbsp;to update, who completed the updates, and when the updates were successfully completed</li><li>Document&nbsp;all&nbsp;system&nbsp;updates, changes&nbsp;in&nbsp;contact information,&nbsp;profile&nbsp;merges,and other daily activities for tracking and quality assurance purposes</li><li>Assist&nbsp;in&nbsp;development,&nbsp;creation, and&nbsp;implementation&nbsp;of&nbsp;client&nbsp;intake forms</li><li>Respect&nbsp;and&nbsp;maintain&nbsp;client&nbsp;confidentiality;&nbsp;follow all&nbsp;agency&nbsp;and&nbsp;program&nbsp;guidelines</li><li>Demonstrate&nbsp;a&nbsp;desire&nbsp;to&nbsp;improve&nbsp;with&nbsp;active&nbsp;and&nbsp;open&nbsp;participation&nbsp;in&nbsp;quality assurance program and ongoing process improvement initiatives</li><li>Complete&nbsp;required initial&nbsp;and&nbsp;ongoing training&nbsp;as&nbsp;needed</li><li>Partner with Data Analyst to&nbsp;improve efficiency, enhance overall performance, and maximize community impact.&nbsp; The position requires a unique combination of analytical skills, technical prowess, and business acumen.&nbsp;</li><li>Serve as back-up for the Data Analyst for the following activities: running reports, analyzing data, and responding to internal and external data requests.</li><li>Perform other such duties as may be assigned by the senior leadership team</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.&nbsp;</li><li>5 years of social service or healthcare networks and/or program management experience or equivalent.</li><li>Excellent knowledge of program development, implementation and quality improvement.</li><li>Combination of life and work experience and education that demonstrate the abilities to carry out the job functions.</li><li>Congruence with agency mission and values.</li><li>Experience working in a not-for-profit setting and working with homeless and/or other disadvantaged populations are preferred.</li><li>Bachelors and advanced degree in social work, health-care administration or related field.</li><li>&nbsp;Previous&nbsp;experience&nbsp;learning and&nbsp;working&nbsp;with&nbsp;new&nbsp;technologies&nbsp;a&nbsp;plus</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Must&nbsp;successfully&nbsp;complete&nbsp;Inform USA&nbsp;Certified&nbsp;Resource&nbsp;Specialist- Database curator&nbsp;(CRS-DC)&nbsp;exam&nbsp;within&nbsp;18 months of eligibility</li><li>Proficiency&nbsp;utilizing&nbsp;MS&nbsp;word,&nbsp;MS&nbsp;Excel&nbsp;and&nbsp;database&nbsp;software packages,&nbsp;phones,&nbsp;various software programs and resource files</li><li>Experience&nbsp;in&nbsp;database&nbsp;navigation,&nbsp;Community Services&nbsp;or&nbsp;other&nbsp;Information&nbsp;and&nbsp;Referral&nbsp;software experience preferred</li><li>Ability&nbsp;to&nbsp;prioritize&nbsp;and&nbsp;quickly&nbsp;switch between&nbsp;projects</li><li>Understand, enforce, and adhere to specific regulations as required by accreditation standards, State, and Federal contracts, and agreements</li><li>Must&nbsp;have&nbsp;a&nbsp;high&nbsp;attention&nbsp;to&nbsp;detail;&nbsp;concern for&nbsp;accuracy</li><li>Self-starter;&nbsp;demonstrated&nbsp;ability&nbsp;to&nbsp;work&nbsp;independently&nbsp;and&nbsp;within&nbsp;teams, meet&nbsp;deadlines and navigate project timelines effectively</li><li>Commitment&nbsp;and&nbsp;ability&nbsp;to&nbsp;work&nbsp;with&nbsp;internal&nbsp;and&nbsp;external&nbsp;customers&nbsp;in&nbsp;a&nbsp;friendly, cooperative and professional manner</li><li>Flexibility&nbsp;and&nbsp;willingness&nbsp;to&nbsp;embrace&nbsp;change</li><li>Proficiency&nbsp;in&nbsp;oral&nbsp;and&nbsp;written&nbsp;communication&nbsp;skills</li><li>Comfort&nbsp;with&nbsp;diverse&nbsp;populations&nbsp;is&nbsp;essential</li><li>Ability&nbsp;to&nbsp;work effectively&nbsp;under&nbsp;stress and&nbsp;maintain&nbsp;productivity&nbsp;and&nbsp;composure&nbsp;under pressure</li><li>Comfortable&nbsp;working in&nbsp;a&nbsp;fast-paced&nbsp;environment</li><li>Ability&nbsp;to&nbsp;use&nbsp;good&nbsp;judgment&nbsp;and&nbsp;assessment&nbsp;techniques</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Community Partnerships Manager

SACA/211 RESOURCE NAVIGATOR, BILINGUAL 


About 211 

Pennsylvania 211 East is a free, confidential, non-emergency, comprehensive information and 
referral service that connects Berks, Carbon, Lancaster, Lebanon, Lehigh, Northampton, and 
Schuylkill county residents with the health and human services they need. 

About the Position 

Provide hands-on, community-based services to remove barriers to seeking assistance. 
This position is responsible for answering incoming calls, walk-ins, chat and text platforms, in 
addition to collecting client information and demographics. An emphasis on quality customer 
service skills and accurate data recording is essential. 

Accountability: Director, PA 2-1-1 East 

PRIMARY JOB RESPONSIBILITIES/DUTIES INCLUDE: 

 • Provide short -term case management services to identify needs and help to stabilize 
families. 

 • Respond to client concerns via inbound phone calls and/or walk-ins, with an 
appropriate tone of voice, paying close attention to voice inflection and volume. 

 • Maintain a non-judgmental attitude when speaking with callers, displaying sensitivity to all 
cultural backgrounds. 

 • Assessing caller needs and facilitating appropriate referrals for families and individuals 
seeking health and human service information. 

 • Accessing the 2-1-1 database for resources and appropriately refer callers. 

 • Demonstrate proficiency in using call center software, computer hardware and telephone 
equipment. 

 • Assist with general 211 calls as assigned. 


 • Provide application assistance for financial assistance and supplemental programs, 
i.e. SNAP, LIHEAP 

 • Proficient in use of Text and Chat 

SKILLS REQUIRED: 

 • Value diversity, equity and inclusion 

 • Ability to communicate fluently -Bilingual Spanish/English 

 • Excellent communication and listening skills, empathetic and calm demeanor 

 • Ability to actively assess client needs and show sensitivity to issue presented by callers 

 • Ability to communicate orally and in writing 

 • Ability to work well within a team environment and independently 

 • Ability to work in a fast-paced environment while maintaining attention to detail 

 • Demonstrated knowledge of Microsoft Office basics (Excel, Word, Outlook) 

 • Ability to effectively use technology including multiple software applications, text, chat and 
headset. 

 • Demonstrated knowledge of social services is desirable. 

TRAVEL: 

This position will travel between several locations in Lancaster. Reliable transportation is required. 

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee 
to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential 
functions of the job. 

 • Employee is primarily seated while performing duties. 

 • Employee must speak and hear; hands are regularly used to write, type, key and 
handle or feel small controls. 

 • Extensive use of the computer and phones in call center environment. 

The statements herein are intended to describe the general nature and level of work being 
performed by the employee assigned to this classification. They are not intended to be 
construed as an exhaustive list of all responsibilities, duties and skills required of incumbents. 

How to apply 

Please submit a resume to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a> 


<a href="mailto:btice@uwlanc.org" target="_blank">mailto:btice@uwlanc.org</a>

United Way of Lancaster County

PA 211 SACA Resource Navigator

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>Oversee the call center program components of quality management and training to meet the goals of innovation and excellence in service delivery for 988 and in collaboration of the 211 team. The Training and Quality Assurance Manager will serve as a vital member of the 988 team and will help to develop, implement, and monitor all quality management initiatives and deliverables for the 988 program with consideration of each call center helpline, including information, referral and support of veterans. The position will monitor the 988 program’s compliance with national standards, policies and procedures.&nbsp; The position will provide and coordinate behavioral health training.&nbsp;This role will collaborate with mobile response teams and 911 to improve the quality of service delivery.Key Responsibilities and Essential Functions &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Develop, implement and oversee internal professional staff training:<ol><li>In collaboration with Director of 988 &amp; Crisis, develop, implement and oversee internal Quality Assurance program.</li><li>Primary presenter of trainings teaching about best and evidence-based behavioral health practices, standards, and the culture and values of the program.</li><li>Create and deliver quality training to staff based upon quality improvement strategies that inform and connect practice, training, and produce outcomes in line with program goals.</li><li>Support programs across the Helpline Center by providing high quality consultation and training in defined areas of need.</li><li>Support use of evidence-based programming and training throughout the organization to promote successful implementation.</li><li>Become a certified trainer in (but not limited to) ASIST, MHFA, QPR.</li><li>Review 988 contact interactions (phone, text, email, and chat) to determine appropriateness of interventions, level of care and overall interventions provided by Helpline Center staff, to recommend and support interventions for case-specific and/or systemic improvement strategies.</li><li>Assist 988 and 211 Supervisors in communicating with staff on standards and goals set forth by quality improvement and strategic efforts as needed.</li></ol>&nbsp;Respond to 988 calls/texts/chats:<ol><li>Provide evidence-informed brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress</li><li>Conduct assessments in accordance to program policies &amp; procedures</li><li>Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services</li><li>Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors</li><li>Manage interactions to ensure appropriate level of support is provided in efficient manner</li><li>Accurately and efficiently document client interactions</li><li>Serve as a supervisor in the weekend rotation throughout the calendar year and during at least one major holiday of the year.&nbsp;Assist with filling in for 988 supervisors on vacation.</li><li>As part of 988 management team, there will be involvement with outreach, the development of formal relationships between partners (911, Mobile Response Teams, peer support orgs, and behavioral health providers) to maintain continuity of care<ol><li>Develop relationships with 911, MRT, mental health providers and mobile crisis teams to educate and inform them on 988 processes and procedures.</li><li>Contribute to the development and implementation of processes and procedures for 911/988 agency coordination.</li><li>Identify areas of opportunity to increase coordination between 988,911, and mental health partners.</li></ol></li><li>Develop, implement and oversee internal continuous quality improvement data reports<ol><li>Collaborate with data analyst and 988 director, to build data reports as required that provide quality analysis of the 988 program</li><li>Analyze data to understand where program improvements can be implemented</li><li>Work in partnership with the IT department in the development of reports from the phone system and call management system</li></ol></li></ol>Experience/Qualifications:<ul><li>Bachelor’s or Master’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Experience administering quality assurance programs preferred</li><li>Experience training and providing performance feedback</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Ability to problem solve multifaceted difficulties</li><li>Experience with behavioral health/crisis&nbsp;situations</li><li>Strong oral and written English language&nbsp;skills</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

Quality Assurance and Training Manager

United Way of Greater Cincinnati (UWGC) is seeking a detail-oriented Associate to join our growing Project LIFT Network team. Project LIFT is a community-driven initiative focused on empowering families financially through collaborative efforts with diverse partners across the region.This role serves as a central support within the Project LIFT Network to manage successful network operations, ensure quality data collection and reporting, and promote effective process and process improvement.&nbsp;General Function:<ul><li>Facilitate Effective Network Processes: Collaborate with the Senior Manager to ensure alignment and connectivity among Project LIFT Network partners. Promote understanding of the network's shared purpose and goals and create efficient processes to support network activities.</li></ul><ul><li>Facilitate Data Management and Process Improvement: Develop and maintain processes and procedures to support the coordination of network activities and functions. Ensure data quality through data collection, audits, and continuous improvement efforts. Support the implementation of new technology platforms and tools to enhance network efficiency.</li></ul><ul><li>Guide Network Activities: Provide guidance to network members on data collection, analysis, and reporting. Assist in the evaluation of network activities to measure progress and inform decision-making. Support the development of best practices and reports to guide data quality and community impact.</li></ul><ul><li>Cultivation of Trust, Learning, and Accountability: Help build and promote a culture of trust, learning, and accountability within the Project LIFT Network. Foster open communication, transparency, and mutual respect among network members to strengthen relationships and enhance collective impact.</li></ul>Key Areas of Responsibility:<ul><li>Assessment and Progress Tracking: Help to implement systematic assessment and tracking methods to monitor the progress and outcomes of the Project LIFT collaborative effort. Regularly assess and evaluate the effectiveness of network activities in achieving the initiative's goals.</li></ul><ul><li>Continuous Learning and Improvement: Foster a culture of continuous learning and improvement within the Project LIFT Network. Analyze data and feedback to identify areas for enhancement and collaborate with team members to implement improvements.</li></ul><ul><li>Alignment of Common Measures: Act as central support for the Project LIFT Network by monitoring common measures of success for the Project LIFT initiative, including stable or increased income, goal achievement, and barriers removed for families. Ensure alignment of network activities with these measures.</li></ul><ul><li>Data Management and Reporting: Serve as the backbone support for the Project LIFT Network by managing the collection, analysis, and reporting of data related to Project LIFT outcomes. Ensure accurate and timely reporting of data to the shared data collection platform and stakeholders, facilitating transparency and accountability.</li></ul><ul><li>Collaboration with Stakeholders: Collaborate with network members and stakeholders to ensure understanding and alignment with assessment and tracking processes.</li></ul><ul><li>Promotion of Data-Informed Practices: Promote the use of data-informed practices within the Project LIFT Network. Provide training and support to network members on data collection, analysis, and utilization of the shared data collection platform (Salesforce).</li></ul><ul><li>Maintenance of Network Operations: Play a key role in keeping the Project LIFT Network running smoothly by providing essential administrative and logistical support. Help to coordinate resource allocation, scheduling, and operational logistics to ensure the network has the necessary resources and capacity to achieve its goals.</li></ul><ul><li>Documentation and Communication: Document assessment methodologies, findings, and recommendations for internal reference and external communication. Document key decisions, actions, and outcomes from collaborative efforts within the Project LIFT Network. Prepare reports and presentations to communicate progress, outcomes, and learnings to stakeholders.</li><li>Performs other duties as assigned. &nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree in a related field or equivalent experience.</li><li>Two to three years of professional work experience.</li><li>Strong technical skills with proficiency in data analysis tools and technology platforms.</li><li>Excellent attention to detail and organizational skills.</li><li>Ability to manage multiple tasks and priorities in a dynamic environment.</li><li>Strong critical thinking and problem-solving abilities.</li><li>Willingness to travel locally for events within the regional area.</li></ul>Salary-mid 40's plus competitive benefits packageApplicants should apply by&nbsp;Friday, March 1, 2024,&nbsp;via the link below:<a href="https://jobapply.page.link/HKUmY" target="_blank">https://jobapply.page.link/HKUmY</a>UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and InclusionWhy Join Us: As a Project LIFT Network Associate, you'll play a vital role in driving positive change and advancing equitable financial empowerment for families in our community. Join a passionate team committed to making a difference and creating lasting impact.Apply Now: If you're ready to contribute your skills and passion to a meaningful cause, we'd love to hear from you! Apply today to join our dedicated team at United Way of Greater Cincinnati.

18 Community Services Full time Jobs