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United Way of Johnson County is looking for an entry-level social work or human services candidate for the Helpline Associate position. The Helpline Associate will join an existing team of five staff. This individual provides quality health and human services information to over 1500 callers who are in need with the intent to link those persons to appropriate resources for assistance to assume the daily responsibilities of the Helpline program, The Helpline Associate will report to the Executive Director and work closely with other staff on several other United Way of Johnson County programs, including Operation Bundle Up (winter coat collection and distribution), Christmas Angels, and the No Place to Call Home program (homeless prevention and intervention).Sampling of Job Duties:- Provide information and referrals about health and human services to individuals and organizations via telephone, email, and walk-in contact, when required-Assess client needs, identify appropriate resources, provide all necessary information, and identify alternatives resources for clients, as appropriate.Maintain accurate client data records by collecting all appropriate demographics.-Advocate on behalf of clients who are in a crisis while working with community partners to provide comprehensive information on services, for example assisting homeless individuals to available shelters.Assist with safety planning if clients are in an unsafe environment-Assist No Place to Call Home Program-Assist the staff with Operation Bundle Up, including managing the planning committee, working with collection locations, recruiting volunteers for the program, and event set up and implementation-Be responsible for the Helpline brochure including the following: maintaining and updating the current information on a bi-yearly basis or as significant program changes occur in the community; responsible for design, writing and production; ensure adequate supply is maintained for all times of the year; distribution to designated locations on a bi-yearly schedule; track distribution including numbers distributed and locations; and recruit volunteers to assist with production and distribution of the brochures.-Stay current and knowledgeable about community resources and available programs through networking with social service providers, governmental agencies, township trustees, health-care providers, educational services and faith-based organizations.-Be responsible for submitting grants and requested information to current funders.-Assist other staff with the Christmas assistance program, including phone support for applicants and donors and data entry of applications-Assist with other functions of United Way of Johnson County, including but not limited to, Fast Track, Day of Caring, Annual Celebration and Kick Off

United Way of Johnson County

Helpline Associate

​​​​​​ POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

UNITED WAY OF SOUTH HAMPTON ROADS 

Housing Navigator, NRHA 


Title: Housing Navigator (NRHA) 

Department: Community Impact 

Report To: Manager Financial Stability 

Date Created: February 2025 


Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 

Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 

challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 

child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-

resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 

acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 


engage with, and the people they serve. This competence helps to build trust and effective 

engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Essential Duties and Responsibilities include the following 

 • Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

 • If an emergency situation, determine the appropriate type of financial assistance necessary to 
stabilize the client’s emergency situation 

 • Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

 • Ensure data integrity throughout the client tracking process to confirm service referrals within 
UWSHR; and outside to community partners, are completed and customers are receiving all the 
services they need 

 • Process payments in SPENDwise, to ensure client’s emergency financial needs are addressed in 
a timely manner 

 • Processes data for monthly and quarterly reports, and as needed 

 • Carries out Other Duties as Assigned 

 • Ability to properly handle and manage confidential data 

 • Serve as a key member of the NRHA team to maintain and implement core 

program framework/changes, and strategies. 

 • Schedule and complete an in-depth intake assessment with all new referrals 

 • Ensure all participants have the most up to date acceptable forms of documentation submitted 

 • Thorough documentation of all completed appointments and communication 

 • Support Outreach and Engagement in the evenings and weekends as needed. 

 • With the program team, plan, organize and facilitate workshops and community groups 

around educational topics and peer support 


Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where participants can 
be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders 

in special circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down complex 
problems and situations, develop strategies, and create solutions. 

 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Support outcomes and metrics to assess the performance of programs to gauge their effectiveness in 
uplifting the community. Utilize the support of data to help drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to Lead Navigator to evaluate participant/family 
status, ensuring that provided information, and reports clearly describe progress. 
 

Key Skills Requirements: 

 • Associate’s degree and/or equivalent experience 

 • HUD Certified Housing Counselor a plus but not required 

 • 1-2 years of experience in human services programs requiring direct client interactions required 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high- paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 


 • Administrative experience preferred 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 

odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

NRHA Navigator

UNITED WAY OF SOUTH HAMPTON ROADS 
Community Health Worker (CHW) 

Title: NRHA Lead Mobility Mentor 
Department: Community Impact – Financial Stability 
Report To: Associate Director NRHA Thriving Families 
Date Created: February 2025 

 
Why Work for United Way: 
Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads 
(UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a 
difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because 
we love what we do, and we know how much our community needs us. Plus, we offer excellent benefits and 
opportunities for advancement. If you want to be great while doing good, join the United Way team. 
 
Objectives &amp; Expectations: 
United Way improves lives by mobilizing the caring power of communities to advance the common 
good and to help all residents thrive. We all benefit when a child succeeds in school, when someone finds a job that 
sustains a family, or when more people get quality, affordable healthcare. United Way endeavors to drive 
measurable impact by focusing and accelerating our current agenda centered around economic mobility, education, 
and health initiatives while remaining responsive to community needs with flexibility to respond to critical needs and 
crises. 
 
The NRHA Lead Mobility Mentor (LMM) is responsible for helping participants and their families to navigate and 
access community services, other resources, and adopt healthy behaviors. The NRHA LMM supports service 
providers through an integrated approach to care management and community outreach. As a priority, activities will 
promote, maintain, and improve the health and financial well-being of participants and their family. A successful 
NRHA LMM will have a strong ability to communicate effectively, build relationships, advocate, and educate 
stakeholders on low-to-middle income families and the ALICE (Asset-Limited-Income Constrained- Employed) 
population. 
 
Commitment to diversity, equity, &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our mission and progress 
our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal 
access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 
 
Cultural Competence: The NRHA Lead Mobility Mentor adapts a lens of cultural competency that conveys 
empathy, support, and an understanding of the people they work and serve with, both internally and externally. This 
competency helps to build trust and effective engagement, build stronger relationships, expand our organization’s 
reach, and more effectively and respectfully engage with people regardless of background. 
 
 
 
 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR 
team. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and 
healthier communities. 


 • Relationship Oriented: Understands that people come before process and is astute in cultivating 
and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can 
mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, 
resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of the 
organization, and thus, the greater network. 

 
Key Accountabilities 

1. Provide leadership to direct reports including goal setting, performance evaluation, career 
development, and guidance in their field of work. 

2. Provide in-depth benefits counseling to participants as they increase their income and public 
assistance decreases. 

3. Serve as liaison between partners and UWSHR; collaborate with community partners to implement 
financial stability strategies for achieving community-level results to assure that all families served 
can thrive. 

4. Serve as a subject matter expert, advocate, and voice for Choice Housing in representing 
UWSHR in the community. 

5. Work cross-functionally with UW Resource Development (RD) and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and the larger community utilizing 
various media. 

 
Essential Duties and Responsibilities 

 
Administrative &amp; Financial: 

 • Support reporting requirements for funders to ensure timely and accurate reporting and budget 
monitoring 

 • Proficient with navigating excel and Apricot 360, UWSHR’s CI programming database system, to 
monitor direct report’s caseloads, capacity, and documentation. 

 • Responsible for the review and approval of financial assistance requests submitted by direct reports as 
related to workforce and wraparound supports. 

 
 
Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where 

 • participants can be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders in special 
circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down 
complex problems and situations, develop strategies, and create solutions. 


 
 
 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Understands, analyzes, and uses community and social data to create effective community solutions. 

 • In collaboration with the UWSHR data team, provide oversight to Apricot 360 which collects, 

manages, and reports data specific to programming. Additionally, identifies core measurable 

outcomes related to financial stability to build on United Way’s data impact. 

 • Support the aggregation and analyzation of outcomes and metrics to assess the performance of 

programs to gauge their effectiveness in uplifting the community. Utilize the support of data to help 

drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to any additional Navigators to evaluate 
participant/family status, ensuring that provided information, and reports clearly describe progress. 
 


Program &amp; Implementation 

 • Support Navigators to maintain and manage caseload of participants. 

 • Maintain confidentiality and always remain current with HIPAA compliance. 

 • Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 
211. 

 • Be available based on the needs of participants with the ability to be flexible with scheduling, 
including traditional and non-traditional work hours; evening and weekends may be required to meet 
the needs of participants and families. 

 • Continuously monitors and evaluates progress based on goals. 
 

 
Marketing, Resource Development, &amp; Outreach 

 • Work effectively with supervisor, Resource Development and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and to the larger community utilizing various 
media. 

 • Maintain and distribute information (participating in events, announcements, trainings) via email, website, 
and other platforms, as needed. 

 • Actively participates in projects, special events, and engages in cross-functional teams or workgroups 
that support the work of the entire organization. 

 • Engage UWSHR staff and volunteers to achieve goals related to programming, funding 
fundraising, and communications. 

o Monitor volunteer performance and success. 
o Provide recognition and acknowledging volunteer efforts. 
o Identify potential new opportunities for volunteers 


Other duties as assigned 
 
Key Skills Requirements: 

 • Bachelor’s degree in human development, family studies, psychology, sociology or related field. 

 • 1-2 years of case management or family coaching experience 

 • Previous supervisory experience preferred 

 • Successful completion of a Community Health Worker formal training program, or ability to complete within 
6 months of hire. 

 • Successful completion of Community Health Worker Certification, or ability to complete within 1 year of hire. 

 • Medical terminology and/or background preferred. 


 • Knowledge of local community resources and services. 

 • Experience in community outreach efforts (paid or volunteer) in patient or customer service. 

 • Excellent problem-solving skills. 

 • Excellent communication, interpersonal, listening, writing. 

 • Ability to take tasks to completion with minimal supervision. 

 • Microsoft Office skills and experience required. 

 • Commitment to excellence and the mission of United Way. 
 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, type, and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to others accurately 
via spoken word 

 • Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, 
pull, or otherwise move objects 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a private home, or 
elsewhere in the community including temperature variations, unpleasant odors, and potential allergens 

 • Although inside work is the standard, it is required that the individual be able to travel and may be exposed 
to a variety of weather conditions 

 • Drivers License required with current valid auto insurance, and acceptable driving record 
 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

NHRA Lead Mobility Mentor

UNITED WAY OF SOUTH HAMPTON ROADS 
Program Eligibility Specialist 


Title: Program Eligibility Specialist 

Department: Community Impact 

Report To: Manager Financial Stability 

Date Created: 2/20/2025 

 
Why Work for United Way 
Do you want to leave work every day knowing that you made an impact? At United Way of South 

Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day there is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in common 

is passion. We work hard because we love what we do, and we know how much our community needs 

us. You’ll learn from some of the best in the business and be constantly challenged in an ever-changing 

industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 

while doing good, join the United Way team. 

Objectives &amp; Expectations 

United Way improves lives by mobilizing the caring power of communities to advance the common good 

to help all residents thrive and live the best version of themselves. We all benefit when a child succeeds 

in school, when someone finds a job that sustains a family, or when more people get quality, affordable 

healthcare. 

 
The Program Eligibility Program Eligibility Specialist serves as the primary point of contact for individuals 

referred throughout the United Way of South Hampton Roads (UWSHR). This role is crucial in assessing 

the needs of individuals and connecting them with the appropriate programs, including Thrive, Mission 

United, and Healthy Communities. The Program Eligibility Specialist ensures accurate eligibility 

determinations, program alignment, and seamless support to participants. 

 
The Program Eligibility Specialist must possess a deep understanding of UWSHR's direct programs, 

maintain a comprehensive caseload spreadsheet for assigning participants to mentors, and demonstrate 

empathy, organization, and exceptional communication skills to support those in need. 

Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must have 

equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 


Cultural Competence: The Eligibility Program Eligibility Specialist adapts a lens of cultural competency that 

conveys empathy, support, and an understanding of the people they work with both internally and externally, 

engage with, and the people they serve. This competency helps to build trust and effective engagement, build 

stronger relationships, expand our organization’s reach, and more effectively and respectfully engage with 

people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way Core 

Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and 
healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in cultivating 
and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can 
mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, 
resourcing, scaling and leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of the 
organization, and thus, the greater network. 

Essential Duties and Responsibilities 
 • Serve as the main point of contact for calls and referrals from UWSHR, conducting 

thorough needs assessments for individuals. 
 • Determine program eligibility and connect participants to the appropriate program (Thrive, 

Mission United, or Healthy Communities). 
 • Schedule and complete an in-depth intake assessment with all new referrals sent by the 

Program Eligibility Specialist. 
 • Demonstrate comprehensive knowledge of eligibility criteria and program requirements 

for all UWSHR direct services. 
 • Ensure all participants have the most up to date acceptable forms of documentation submitted 
 • Thorough documentation of all completed appointments and communication 
 • Maintain a detailed caseload spreadsheet by department, ensuring timely and accurate assignment of 

participants to mentors for ongoing support 
 • Support Outreach and Engagement in the evenings and weekends as needed. 

Program and Participant Support 
 • Provide empathetic and responsive support to individuals, understanding and addressing their unique 

needs 
 • Ensure all required documentation is submitted and up to date for program eligibility 
 • Accurately document all appointments, communications, and participant interactions in accordance 

with organizational policies. 
 • Schedule and conduct comprehensive introduction and intake appointments for all referrals. 


Education and Professional Qualifications 
 • Bachelor’s degree and/or equivalent experience 

 • 1-2 years of experience in human services programs requiring direct client interactions required 

 • Knowledge of best practices in human services and of systems addressing the needs of the 

ALICE, Low- income households, Mission United, and Healthy Communities. The Program 

Eligibility Specialist ensures accurate eligibility determinations, program alignment, and 

seamless support to participants. 

 • Ability to maintain respect for the confidentiality of information divulged by or on behalf of 
participants 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work independently and 

make sound decisions 

 
Core Skills 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in a high- 

paced environment 

 • Commitment to assisting the community to achieve self-sufficiency 
 • Excellent written and verbal communication skills 
 • Proven ability to work independently and as part of a team in a fast-paced environment 
 • Proficiency with MS Outlook, Word, and Excel, PowerPoint 
 • Strong detail orientation and self-organized 

 • Administrative experience preferred 

Work Demands &amp; Environment 
 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 
 • Ability to clearly and concisely express and exchange detailed information and ideas to others 

accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to lift, carry,push, 
pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer 
terminal characters, transcription, and other similar objects at distances generally close to the 
eyes. 

 • The worker is subject to a variety of inside environmental conditions that may occur in an office, a 

private home, or elsewhere in the community including temperature variations, unpleasant odors, 

and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and may be 

exposed to a variety of weather conditions 

 • Current driver’s license, auto insurance and acceptable driving record 
 

Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will 
continue accepting applications until the position is filled. 


<a href="mailto:humanresources@unitedwayshr.org" target="_blank">mailto:humanresources@unitedwayshr.org</a>


United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and advancement 
opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and abilities. UWSHR does not 
discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual 
orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, and abilities described above are representative of 
those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive.

Program Eligibility Specialist

Why Choose United Way of Central Florida?Imagine going home each day with the satisfaction of knowing you’ve made a lasting difference. At United Way of Central Florida (UWCF), our team shares a powerful passion for creating positive change in our community. We work in a dynamic and supportive environment where every day brings new opportunities to uplift others. United by our commitment to service, we work hard because we know how much our community relies on us. Alongside a vibrant, positive work culture, we offer competitive benefits and career growth opportunities. If you're looking for a meaningful career that combines personal achievement with community impact, consider joining the United Way team.Position OverviewWe’re looking for a dedicated Community Wellness Navigator to serve Polk County residents by connecting them to the Polk HealthCare Plan and linking them to vital social services for food, housing, transportation, childcare, and more.Key Responsibilities<ul><li>Promote the Polk HealthCare Plan by guiding eligible residents through information and online enrollment.</li><li>Build awareness of local health and social resources for Polk County residents, connecting individuals and families with essential services like SNAP, Medicaid, and food distribution.</li><li>Provide ongoing support for clients and document each interaction accurately in our system.</li><li>Participate in proactive team initiatives to meet departmental goals and exceed benchmarks set by Polk County Indigent Healthcare.</li></ul>What We’re Looking For<ul><li>Flexible schedule, with availability to work some evenings and weekends.</li><li>Comfortable speaking to groups with frequent public interaction.</li><li>Strong problem-solving skills, with the ability to adapt to diverse situations.</li><li>Able to attend outdoor events and work in varying weather conditions.</li><li>Knowledgeable about Health and Human Service resources for Polk County residents.</li><li>Strong teamwork skills and experience working with multicultural, diverse populations.</li><li>Proficiency with Microsoft Office (Word, Excel) and familiarity with SharePoint is preferred.</li></ul>Ideal Candidate Profile<ul><li>Bachelor’s degree in health and human services or related field, or equivalent experience.</li><li>Previous experience in sales and strong interpersonal skills.</li><li>Time-management expertise and clear, effective communication skills.</li><li>Bilingual English/Spanish preferred.</li></ul>Physical RequirementsThis role involves working outdoors year-round in Florida’s climate. Candidates must be comfortable with varying weather conditions.Compensation and BenefitsThis role starts at $22.50 per hour and includes a comprehensive benefits package, paid time off, and holiday pay. When not at events, this position requires in-office presence.Ready to Make an Impact?If you're a motivated, community-centered individual eager to make a real difference, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Diversity &amp; Inclusion at UWCFAt UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Community Wellness Navigator

General Description: This position supports Family Stability Program case manager(s) in connecting with new participants. In this role, you will engage in outreach efforts to bring new participants into the program, enter demographic data into a computer system to track grant goals, and assist with fulfilling service referrals in an educational setting at our Hallandale Beach location. This position offers the opportunity to make a meaningful impact by representing the program at community events and activities.The Family Stability Program is housed within the Community Partnership School™ (CPS) program. The Family Stability Program provides coaching, resource referrals, and financial education to local parents and students, particularly those with low income and homelessness related conditions.&nbsp;.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serve as the main point of contact (POC) for the Family Stability Program through community outreach efforts and during participant enrollment stages.&nbsp;</li><li>Screen potential participants to determine if they meet eligibility requirements for the Family Stability Program.&nbsp;</li><li>Input participant demographics, and case related documents into computer database.</li><li>Connect participants presenting an immediate need to appropriate treatment or service providers.&nbsp;</li><li>Utilize a best practice of cultural competency and promote a service environment where participant success and well-being are prioritized.</li></ol>Other Job Duties:&nbsp;<ul><li>Advocate on behalf of participants and families for services, basic needs, and other related issues.&nbsp;</li><li>Stay abreast of&nbsp;community resources and procedures for referring participants to appropriate resources.</li><li>Conduct community and home visits (if needed) related to fulfilling resource referrals.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Associate’s degree with major course work in social work, psychology or other field closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree.&nbsp;</li><li>Experience in data entry, customer services, hospitality, community resource referral, or closely related work.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Strong organizational, project management, and interpersonal skills.</li><li>Ability to work independently and in a team environment with a positive attitude and handle sensitive and confidential information with maximum discretion.</li><li>Experience with Microsoft Office Suite</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Outreach and Intake Specialist

General Description:&nbsp;This grant-funded position will work to empower communities to promote drug free lifestyles; build community structures to support those lifestyles; and encourage and support coordinated, systemic approaches to the prevention of substance use. This position will provide overdose prevention education, naloxone distribution and education on naloxone use to Broward community residents.Primary Job Responsibilities and Duties:&nbsp;<ul><li>Develops and distributes educational materials that include information on overdose prevention, the use of naloxone and safe injection practices.&nbsp;</li><li>Distributes educational materials to Broward County residents at six outreach events and 24 sites in zip codes targeting one (or more) of the priority population(s).&nbsp;</li><li>Provides training on naloxone use and distribute naloxone to&nbsp;Broward County residents.&nbsp;</li><li>Works within the Commission’s Comprehensive Community Action Plan, implementing Information Dissemination, Educational Trainings, Alternative Strategies, Environmental Strategies and Community-Based Process.&nbsp;</li><li>Establishes both formal and informal alliances with organizations which have similar or allied goals, such as the School Board, local law enforcement, health care providers, community centers, and service providers.&nbsp;</li></ul>.Other Job Duties:&nbsp;<ul><li>Documents the number of naloxone doses and number of educational materials distributed at each event and each distribution site and give each corresponding invoice to the grant funder.&nbsp;</li><li>Distributes educational materials to individuals at a minimum of 24 sites located in the following zip codes 33064, 33060, 33311, 33316, 33020, 33063, 33069, 33309, 33308, 33313, 33312, 33021, each quarter throughout the contract term.</li><li>Responsible for tracking performance measures for deliverables in accordance with grant.&nbsp;</li><li>Meet with and enlist key local stakeholders, coalitions, and service providers to promote the goals of the United Way Commission on Behavioral Health and Drug Prevention</li><li>Organizes, coordinates or assists in the organization of activities, such as the Annual Behavioral Health Conference, Health/Community Fairs, Town Hall meetings, Broward Youth Coalition activities, Commission task forces and other events to support prevention awareness consistent with the Community Action Plan.&nbsp;</li><li>Responsible for completing all mandatory support documentation and data entry which follows contract requirements for timeliness and accuracy.</li><li>Responsible for prompt compliance with all Commission on Behavioral Health and Drug Prevention and/or United Way of Broward regulations and requirements.</li><li>Maintains productivity requirement and expected billable units per week.</li><li>Responsible and accountable for attendance at Commission Meetings supervision meetings, and audit preparation meetings.</li><li>Serves as a customer service role model to ensure a positive relationship in interactions with all participants, volunteers, the community, and peers.</li><li>Perform duties as needed and/or requested to support and maintain accreditation standards and continuous quality improvement of the Commission on Behavioral Health and Drug Prevention and United Way of Broward County.</li><li>Must be able to work evenings/weekends and maintain reliable transportation.</li><li>Must be able to be at work consistently with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position daily.</li><li>Responds appropriately and effectively to the diversity of co-workers, consumers and stakeholders.&nbsp;</li><li>Takes responsibility for other assignments as they arise in the development of UWBC’s Commission activities.</li><li>Coordinates planning and requests from other Divisions that relate to UWBC’s Commission.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: &nbsp;Volunteers if applicableEducation &amp; Experience:&nbsp;Combination of education and experience represented by:<ul><li>Bachelor's degree and/or at least 4 years’ experience working in the Mental Health and Substance Abuse related field.&nbsp;</li><li>Experience in Human Services Substance Abuse/Mental Health, community organization, program outreach and training facilitation, required.</li><li>Certified Prevention Professional, preferred.</li><li>Administrative &amp; Supervisory experience working with volunteers.&nbsp;</li><li>High Proficiency required in Microsoft office products like Excel and other related computer programs.</li><li>Strong organizational, customer service and interpersonal skills are required.</li><li>Will be required to drive to various outreach locations in Broward County. MUST have reliable transportation.&nbsp;</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Prevention Outreach Specialist 

General Description: Contribute to the development and execution of United Way’s work in the Education area including community engagement, investment process management and grant monitoring and execution of special initiatives such as ReadingPals.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Contribute to the execution of a result based, goal driven contract management process, including service/utilization management, technical assistance, and outcomes management within United Way’s SAMIS system.&nbsp;&nbsp;</li><li>Assist with assigned impact area by conducting monitoring visits, reviewing and recording data, preparing reports and other submissions.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Assist with the planning and implementation of all meetings and trainings; organizes, manages and coordinates notification; preparation of materials, logistics, etc.&nbsp;&nbsp;</li><li>Coordinate and support the operations of the Community Impact Department with responsibilities including, but not limited to: database management, procurement process, report generation and procedures management.&nbsp;&nbsp;</li><li>Responsible for maintaining and providing data support for agencies and organizations as it relates to the United Way Data Systems and the internal/external procurement process.&nbsp;</li><li>Assist in the recruitment of volunteers for the ReadingPals program and ensure appropriate tracking.&nbsp;</li></ol>Other Job Duties:<ul><li>Provide day-to-day technical support to funded providers on the Community Impact Data System.&nbsp;</li><li>Manages the Community Impact data management system.</li><li>Organize trainings and special events.&nbsp;</li><li>Prepares and distributes minutes and all other materials related to Community Impact provider round table meetings.</li><li>Help to manage billing process for all providers under Education initiatives.</li><li>Review and track Month/Year invoicing for all providers under Health initiatives.</li><li>Assembles and inputs data and helps prepare ReadingPals reports.</li><li>Ensures appropriate tracking of ReadingPals volunteers and their hours.&nbsp;</li><li>Coordinates the screening process for potential volunteers (as applicable).&nbsp;</li><li>Supports ReadingPals Manager in the planning, communicating, and implementation of formal and informal volunteer appreciation events.</li><li>Provide the ReadingPals Manager with the program data to assist in the preparation of Quarterly reports and Year End Reports.</li><li>Operates a variety of equipment including personal computers, copy/fax machines, and related equipment.</li><li>Adhere to all policies and procedures of United Way of Broward County</li><li>Performs other duties and assumes other responsibilities as assigned by Supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This position has no supervisory responsibilitiesEducation &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required, master’s preferred&nbsp;</li><li>Three to five years’ experience in office/administrative support&nbsp;</li><li>Knowledge of word processing equipment and computers with proficiency required in MS Word, MS Excel, MS Power Point, and other related computer programs as needed.&nbsp;</li><li>One to three years of experience with data analysis, evaluation, and reporting&nbsp;</li><li>Strong organizational and interpersonal skills are required.&nbsp;</li><li>Strong Customer Service Skills required.&nbsp;</li><li>Outgoing personality is a must.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Program Officer - Education

General Description: This position is responsible for the Commission on Behavioral Health and Drug Prevention overall operation and performance, including community building, relations management, and effective collaborations with stakeholders and volunteers. &nbsp;This position is also responsible for the oversight of the Commission community relations, initiatives, and media plan and relations. (grant funded) &nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serve as the lead administrative for the Commission on Behavioral Health and Drug Prevention.</li><li>Has the primary duty of coordinating and leading the day-to-day operations of the Commission team.</li><li>Responsible for the supervision, training and development of the prevention specialist and sub-contractors.&nbsp;</li><li>Responsible for the development, execution and management (including monitoring) of the Commission Prevention Strategic Plan.&nbsp;</li><li>Acts as a liaison between United Way Commission on Substance Abuse and the Department of Children and Families (DCF) prevention team and FADA.&nbsp;</li><li>Represent the Commission, cultivates relationships with media contacts and sponsors, assuring proper follow-up to assure excellent customer service.</li><li>Monitor relevant community indicators as it relates to Behavioral Health and Drug Prevention.</li><li>Measure progress on key outcomes as well as working with community leaders to strengthen the community’s abilities to identify, address and fund priority issues as it relates to Behavioral Health and Drug Prevention.</li></ol>Other Job Duties:&nbsp;<ul><li>Responsible for the Commission volunteer relations, training and activities.</li><li>Coordinates, facilitates and participates in community, regional and state planning activities as it relates to the Commission Coalition work.&nbsp;</li><li>Has responsibility for the operation and evaluation of all Commission initiatives, programs and services.&nbsp;</li><li>Develops and Implements policies and procedures for the Commission on Behavioral Health and Drug Prevention.</li><li>Recruits, develops and motivates volunteers to enhance the community building and efforts and to support the day-to-day administration of the commission.</li><li>Coordinates activities and communications with appropriate organizations, i.e., state, county, local commissions, networks, councils, etc., as they relate to the coalition work.</li><li>Creates informational documents, gives presentations, and acts as the agency’s lead authority, both internally and externally on behavioral health and substance abuse prevention initiatives.</li><li>Formulates, writes and prepares newsletters, collateral and educational materials.</li><li>Plans, develops and implements initiatives for community building and coalition work to meet the requirement of the Department of Children and Families and the United Way of Broward County Commission on Behavioral Health and Drug Prevention. &nbsp;</li><li>Working in collaboration with the Vice President of Health Initiatives, the Vice President of Marketing and the Director of the Commission on developing media plans and environmental campaigns directed toward educating and encouraging public interest around Behavioral Health and Drug Prevention. &nbsp;</li><li>Formulates, implements, and evaluates coalition initiatives to assess outcomes and overall effectiveness, collecting qualitative/quantitative data.&nbsp;</li><li>Maintains all records and documentation for all coalition activities necessary for accountability.</li><li>Facilitate partnerships and collaborations between multiple sectors of the community that respond to problems by implementing plans that lead to measurable, population-level reductions in the use of alcohol and other drugs and their harmful consequences.</li><li>Serves on various internal/external committees – locally, state and nationally as designated and needed for the benefit of UBCBHSA.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Creates informational documents, gives presentations, and acts as the agency’s lead authority, both internally and externally, on Coalition Initiatives.</li><li>Facilitates regular planning sessions and creates an information-sharing network among the Commission committee members.</li></ul> Supervises: Directors, volunteers and prevention specialists&nbsp;Education &amp; Experience:&nbsp;<ul><li>Master's degree in social work, business administration, urban affairs, public administration, mental health or other related fields.&nbsp;</li><li>Seven years of experience in an administrative and supervisory capacity in a social service agency, hospital and/or government institution.&nbsp;</li><li>Experience in community organizing, program development, legislative affairs and/or government relations preferably.</li><li>Minimum five years of experience leading large teams and managing state and federal grants. &nbsp;</li><li>&nbsp;Strong fiscal/budgeting experience required.</li><li>Supervisory experience working with mid-size to large teams required.</li><li>Bilingual in Spanish and/or Creole desired.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

22 Community Services Full time Jobs