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OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8:30am-3pm, Wednesday - 9am-3pm, Friday - 11am-3pm (Total Hours: 17 hours)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 18, 2025We plan to begin interviewing candidates by: Rolling interviews until August 20, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Community Resource Specialist

Position Summary: &nbsp; &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;The Director of Community Engagement reports to the Vice President, Chief Advancement Officer and manages internal and external engagement with a clear understanding of United Way of Tucson and Southern Arizona’s (UWTSA) mission and vision. As a member of the Advancement Team, key responsibilities include the management and execution of all events (with team support), cultivate and maintain strategic community partnerships, and managing UWTSA’s volunteer center. &nbsp;All activities require a high degree of coordination, organization and collaboration across the organization. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; This is a full-time, exempt position for a mission-driven, motivated, creative, entrepreneurial individual with a high level of initiative, and excellent communication and organizational skills. &nbsp;With an office in Tucson, this position requires travel throughout Pima County.All United Way of Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community. &nbsp;&nbsp;&nbsp;&nbsp; United Way offers competitive wages and a generous benefits packet with employer contributions for full-time employees including medical, dental, 401K, HRA, PTO, 13 paid holidays, and opportunities for educational and professional development. For more information about our organization, see <a href="http://www.unitedwaytucson.org.&amp;nbsp" target="_blank">www.unitedwaytucson.org.&amp;nbsp</a>; &nbsp;&nbsp;&nbsp;&nbsp; Salary Range: $59,000 annually - $65,000 annuallyResponsibilities:Events Management •&nbsp;&nbsp;&nbsp;&nbsp;Facilitate and/or support all organizational event planning efforts from creative concept development to final execution for all UWTSA events.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Manage event debriefs and post-event communications, including surveys, thank you communications, lessons learned and other functions as appropriate. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain and organize program and event budgets. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Manage and oversee event-related vendors from bid to payment. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain relationships and collaborations with key community partners and individuals. •&nbsp;&nbsp;&nbsp;&nbsp;Track Event KPIs including dollars raised (if applicable) Cost of Attendee Acquisition, Number of Press Mentions, Inbound Links, Social Traffic and Social Shares.Community Engagement/Partnerships •&nbsp;&nbsp;&nbsp;&nbsp;Cultivate and maintain strategic community partnerships to increase UWTSA’s impact, brand awareness, funding, and community understanding.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Manage Young Leaders United Affinity group with support from Community Engagement Manager and other AD team members.&nbsp; &nbsp;&nbsp;&nbsp; United Way Volunteer Engagement&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Manage UWTSA Volunteer Center •&nbsp;&nbsp;&nbsp;&nbsp;Manage online Volunteer Platform, ensuring up to date and accurate details while utilizing/implementing innovations and advance technology, when applicable.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Execute strategy to deepen UWTSA engagement amongst volunteers and prospective volunteers.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and strengthen partnerships with local government and corporations to determine their areas of interest for employee volunteer engagement.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Lead the creation and implementation of United Way’s volunteer engagement practices, including policy and procedures. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with other volunteer-focused organizations, such as SAVMA, when appropriate. •&nbsp;&nbsp;&nbsp;&nbsp;Remain current and knowledgeable about issues and trends of volunteer engagement. •&nbsp;&nbsp;&nbsp;&nbsp;Lead efforts to examine current practices and develop strategies for future volunteer engagement efforts. •&nbsp;&nbsp;&nbsp;&nbsp;Monitor content and update United Way’s volunteer engagement web pages.Resource Development&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Work closely with Workplace and Major Gifts to Teams to develop corporate solicitations and secure sponsorship for events and partnerships. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and execute recognition and fulfillment strategies for sponsors and volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate and participate in organization-wide events, partnerships, and activities. •&nbsp;&nbsp;&nbsp;&nbsp;Work closely with Workplace to identify partnership opportunities with organizations and companies based on their philanthropic interests and United Way event needs.Communications Functions&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Successfully use analytics, market research, communication, advertising, public relations, and digital marketing to generate profitable leads, donations, and grow community partnerships. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;As part of the Advancement team, this position contributes to internal and external fundraising campaigns, communications, marketing, and advertising efforts. •&nbsp;&nbsp;&nbsp;&nbsp;Manage and/or contribute social media content. •&nbsp;&nbsp;&nbsp;&nbsp;Attend community meetings to increase understanding of volunteer and event offerings and maintain awareness of community needs and to better coordinate services. •&nbsp;&nbsp;&nbsp;&nbsp;Contribute content to e-newsletters and other marketing efforts.Administrative Functions •&nbsp;&nbsp;&nbsp;&nbsp;Maintain positive, collaborative relationships with UWTSA employees, the management team and community partners through the development of strong networks with each stakeholder group. •&nbsp;&nbsp;&nbsp;&nbsp;Perform duties in accordance with United Way policies and procedures such as attending staff meetings, completing accurate and timely timesheets and expense reports. •&nbsp;&nbsp;&nbsp;&nbsp;Create, modify, and maintain routine and ad hoc letters, memos, and reports using word processing, databases, spreadsheet, and other software packages.Supervisory Functions: &nbsp;&nbsp; ·&nbsp;&nbsp;&nbsp;&nbsp;Directly supervise the Community Engagement Manager. ·&nbsp;&nbsp;&nbsp;&nbsp;Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Other Duties as AssignedQualifications: •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree and a minimum of five years of experience in event management, communications, marketing, or related fields. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated excellent written/verbal communication skills, including clear, concise, and accurate written documents including grammar, and spelling.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated skills using Windows-based software, including Internet browsers, e-mail, word processing, spreadsheet, database, presentation, and graphics software. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to comfortably solicit donations, sponsorships and in-kind support. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work across functional boundaries to solve problems, improve processes, and achieve excellent results. •&nbsp;&nbsp;&nbsp;&nbsp;Manage multiple priorities in a high-pressure environment within time constraints. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to establish and maintain effective working relationships with all levels of United Way staff as well as diverse volunteers, donors, community partners, vendors, and other constituents. •&nbsp;&nbsp;&nbsp;&nbsp;Recognizes the value that diversity brings to an organization and community and has a commitment to expand equity whenever possible. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to maintain a flexible work schedule (including working early mornings, evenings and/or weekends) and adjust it as required.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Must possess a valid driver’s license, current auto insurance and daily access to reliable vehicle. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to travel to work in a variety of locations throughout Pima County as required. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to lift at least 30 pounds is required.POLICY STATEMENTThe United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status. &nbsp;

United Way of Tucson and Southern Arizona

Director of Community Engagement 

Job Title: Major Gifts Officer&nbsp;Department: Investor Relations&nbsp;Reports to: Chief Operations Officer&nbsp;Classification: Level II&nbsp; &nbsp;Location: Albuquerque, NM&nbsp; Status: Full-time, salary, exempt&nbsp;Organization&nbsp;Headquartered in Albuquerque, United Way of North Central New Mexico (UWNCNM) serves the people of five counties:  Bernalillo, Sandoval, Santa Fe, Torrance and Valencia.  Our mission is connecting people to opportunities and services to equitably improve lives and strengthen communities.  &nbsp;UWNCNM brings together donors, businesses, nonprofits, government and others to create better solutions to our community’s challenges. Our programs and donor dollars ensure that individuals and families in north central New Mexico have the opportunity to achieve potential through education, that they are healthy and safe, are financially stable and live life with dignity.   &nbsp;<ul><li>In addition, UWNCNM has a strong commitment to Diversity, Equity and Inclusion and upholds the following values:    &nbsp; We value the visible and invisible qualities that make you who you are.    &nbsp;</li><li>We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education and financial stability of every person in every community.    &nbsp;</li><li>We believe that each United Way community member, donor, volunteer, advocate and &nbsp;</li><li>employee must have equal access to solving community problems.    &nbsp;</li><li>We include diversity, equity and inclusion practices at the center of our daily work.    &nbsp;</li><li>We commit to using these practices for our business and our communities. &nbsp;</li></ul>Position Summary&nbsp;The Major Gifts Officer’s purpose is to increase philanthropic resources to support UWNCNM’s vision through Impact Investors, Tocqueville Society, and Legacy Gift commitments. This role ensures excellent stewardship of high-level donors and manages the cultivation, solicitation, and engagement strategies for individuals capable of significant contributions.&nbsp;&nbsp;Essential Functions and Key Responsibilities&nbsp;<ul><li>Donor Engagement &amp; Fundraising&nbsp;</li><li>Identify, cultivate, solicit, and steward a portfolio of high-capacity donors and prospects for: &nbsp;&nbsp;</li><li>Impact Investors ($2,500+)&nbsp;</li><li>Tocqueville Society ($10,000+)&nbsp;</li><li>Manage multi-year gift strategies and endowment development.&nbsp;</li><li>Evaluate gift opportunities and giving vehicles to align donor interests with organizational needs.&nbsp;</li><li>Collaborate with colleagues to maximize donor engagement and upgrades.&nbsp;</li><li>Donor Cultivation: Engage donors through personalized communications, including phone calls, emails, handwritten notes, and in-person meetings, to understand their philanthropic interests and align them with the organization's mission.&nbsp;&nbsp;</li><li>Strategy and Coordination:&nbsp;&nbsp;</li><li>Develop and manage tailored cultivation plans for priority prospects.&nbsp;</li><li>Record, track, and report on gift intentions and legacy commitments.&nbsp;</li><li>Coordinate with CEO, C-Suite, Director of Major Gifts and Board of Directors on donor strategy and solicitation where appropriate.&nbsp;</li><li>Communications &amp; Stewardship&nbsp;</li><li>Lead development of donor-facing materials (letters, newsletters, brochures, annual reports).&nbsp;</li><li>Ensure excellent stewardship through consistent, strategic outreach and recognition.&nbsp;</li><li>Support event sponsorship solicitation and donor engagement at UWNCNM events.&nbsp;</li><li>Assist with and help plan donor engagement events.&nbsp;</li><li>Internal and External Collaboration:&nbsp;&nbsp;</li><li>Work closely with Investor and Corporate Relations, Community Impact, Finance, and Marketing teams.&nbsp;</li><li>Serve as a resource to colleagues and volunteers to help move prospects to significant giving.&nbsp;</li><li>Maintain strong community visibility and professional presence at external events.&nbsp;</li><li>Data Management: Maintain accurate records of donor interactions and progress in the CRM system, ensuring data integrity and facilitating informed decision-making.&nbsp;&nbsp;</li><li>Performance Analysis: Regularly assess program effectiveness through key performance indicators, adjusting strategies as needed to meet fundraising goals.&nbsp;</li><li>Provide timely updates and appropriate reporting to your supervisor&nbsp;&nbsp;</li><li>Attend (physical presence) staff meetings, trainings and other meetings as required or assigned.&nbsp;&nbsp;</li><li>Performs and completes other duties, initiatives and special projects as assigned. &nbsp;</li></ul>&nbsp;Minimum Requirements - Skills, Abilities, Knowledge, Education and Experience&nbsp;<ul><li>Bachelor's degree&nbsp;&nbsp;</li><li>3 years’ experience with solicitation and maintenance of major gifts fundraising&nbsp;</li><li>Proven success soliciting and stewarding principal and legacy gifts.&nbsp;</li><li>Experience managing high-level volunteers and donor relationships.&nbsp;&nbsp;</li><li>Proficiency in sales, including the ability to identify donor needs, present compelling solutions, and secure funding effectively, contributing to increased revenue and donor satisfaction.&nbsp;</li><li>Excellent communication and interpersonal skills: Proficient in both oral and written communication with the ability to effectively interact with individuals at all levels.&nbsp;</li><li>Delivers information effectively in a variety of formats including letters, memos, analytical reports, and presentations.&nbsp;</li><li>Self-Motivated and team-oriented, able to work independently or as part of a team with minimal supervision. Motivated and enthusiastic with a positive attitude towards collaborative work.&nbsp;</li><li>Highly organized with the adaptability and flexibility to respond to and meet emerging or changing needs and unexpected requests.&nbsp;</li><li>Effective time management skills with the ability to prioritize tasks and meet deadlines.&nbsp;</li><li>Ability to think innovatively and actively participates with teams, offers ideas to enhance organizational processes, and commits to the values of the organization.&nbsp;</li><li>Ability to maintain the highest level of confidentiality while handling sensitive material concerning the organization and other information.&nbsp;</li><li>Demonstrates exceptional persuasive communication skills to influence diverse audiences, employing subtle strategies to guide others while fostering a sense of ownership in proposed solutions. Identifies and engages key decision-makers on critical issues, and effectively leverages networks both within and outside of UWNCNM to achieve organizational goals.&nbsp;</li><li>Contribute to the organizational shared goal of raising funds to support the mission and initiatives.&nbsp;</li><li>Demonstrate a solid ethical framework, exhibiting integrity, accountability, and a strong work ethic that aligns with the organization's values of integrity and trust.&nbsp;</li><li>Proficient in internet navigation and online research using modern web browsers to gather, verify, and utilize information effectively for job-related tasks&nbsp;</li><li>Demonstrate a comprehensive understanding and practical experience with AI, including data analysis, AI driven decision making, and the application of AI tools to enhance operational efficiency and innovation&nbsp;</li><li>Proficiency with technology including multiple videoconferencing software platforms (Microsoft Teams, Zoom, etc.), Microsoft Office Suite including Word, Outlook, Excel and PowerPoint, and basic computer literacy.&nbsp;</li></ul>Salary Range: $60,000 - $70,000 salary per year, based on experience, 32 hours per week FTE (Full Time Employee)&nbsp;&nbsp;Benefits: Full-time employees (FTE) are eligible for health, dental, vision, life, and long-term disability insurance, a 403b retirement plan, flexible spending account, EAP, voluntary insurance programs,tuition reimbursement, volunteer time off, and generous leave time. Part-time employees may be eligible for some of these benefits.&nbsp;&nbsp;Physical Requirements, Work Conditions, and Dexterity&nbsp;United Way of North Central New Mexico is a hybrid workplace. For this position, the schedule combines work from home on Mondays, Wednesdays and Fridays with in-person office attendance within UWNCNM’s office building is required on Tuesdays and Thursdays. Due to business needs, you may occasionally be required to work in-office on days other than specified. Additionally, the hybrid work schedule is subject to change to 100% in office work at any time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;<ul><li>Position is primarily in a standard office environment and requires long periods of sitting at a desk and computer to accomplish duties and to stand for limited periods of time.&nbsp;&nbsp;</li><li>Regular attendance is required in this position.&nbsp;&nbsp;</li><li>Must be able to operate a personal computer at an acceptable rate of speed.&nbsp;&nbsp;</li><li>Must be able to view computer monitors.&nbsp;&nbsp;</li><li>Must have access to reliable internet when working from home.&nbsp;</li><li>Must be able to work occasional early mornings, evenings and weekends including but not limited to attending a variety of meetings and events at UWNCNM and in the community.&nbsp;&nbsp;</li><li>Must have the flexibility to adapt schedule to meet evolving business needs as necessary.&nbsp;</li><li>Must possess a valid New Mexico driver’s license and have daily access to a dependable enclosed motor vehicle, with current auto insurance in your own name or named on the policy, to use to be physically present for in-office workdays and to attend offsite events, meetings, and other work activities.&nbsp;</li><li>Ability to travel to work in a variety of locations throughout north central New Mexico. &nbsp;</li><li>Must be able to lift and/or move up to 20 pounds unassisted and occasionally lift and/or move up to 40 pounds with assistance.&nbsp;</li><li>Must be able to perform the essential functions of the job with reasonable accommodation.&nbsp;</li></ul>&nbsp;Equipment Used&nbsp;PC and standard office equipment including but not limited to telephone, computer, copy machine, printer, scanner, and related equipment.&nbsp;Microsoft Office Suite, Outlook, Videoconferencing platforms (Zoom, Microsoft Teams, etc.), Internet and web browsers for research and information gathering.&nbsp;&nbsp;Location&nbsp;Must be a New Mexico resident and able to commute to the UWNCNM office building in Albuquerque, NM on designated in-office workdays to attend a variety of meetings and events at UWNCNM and in the community. &nbsp;&nbsp;Equal Opportunity Commitment&nbsp;UWNCNM supports the Americans with Disabilities Act (ADA). Please tell us if you need accommodation to perform the job's essential functions. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.&nbsp;&nbsp;United Way of North Central New Mexico is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants with disabilities and applicants from underrepresented racial and ethnic groups.   &nbsp;   This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This job description is meant only to be a guideline and may be modified at any time. UWNCNM is an At-will Employer. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.&nbsp;&nbsp;HOW TO APPLY:&nbsp;Interested applicants, or if you have additional questions, must supply a resume and cover letter to <a href="mailto:applicant@uwncnm.org" target="_blank">applicant@uwncnm.org</a> by August 21, 2025. Reference in the subject line: Application for Major Gifts Officer.&nbsp;

United Way of North Central New Mexico

United Way of Central New Mexico

Major Gifts Officer

Position Summary:United Way is seeking a relationship-oriented, dynamic, self-starter to join our team as a full time Data Manager to advance sustainable and equitable funding for children and youth. In this role, you will coordinate and align people, data, and money around common goals for children and youth in Tucson and Southern Arizona, leverage research, relationship management, and project management skills.This role has an explicit focus on advancing sustainable and equitable funding for children and youth, and will be responsible for helping United Way of Tucson and Southern Arizona and community partners answer the following three questions: (1) How much are we (as a community) investing in our priorities for children and youth? (2) What is the true cost of investing in our priorities for children and youth? and (3) How can we fill the gap between current investment and the true cost?The Data Manager will report to the Associate Vice President, Cradle to Career.All United Way of Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community.United Way offers competitive wages and a generous benefits packet with employer contributions for full time employees including medical, dental, 401K, HRA, PTO, 13 paid holidays, and opportunities for educational and professional development. &nbsp;For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>.Wage: $24.04-$26.44 hr. ($50,000-$55,000) This is a grant funded full-time, non-exempt position.Responsibilities:&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;Maintain efficient communication between United Way of Tucson and Southern Arizona and local government, school districts, community partners and advocacy organizations. ●&nbsp;&nbsp;&nbsp;&nbsp;Guided by United Way’s established strategic plan, facilitate meetings and decision-making with community partners and local budget holders to make progress towards their strategic public finance goals. ●&nbsp;&nbsp;&nbsp;&nbsp;Build and maintain relationships with national, state, and local partners to stay up to date on strategic public finance best practices and lessons learned from across the country. ●&nbsp;&nbsp;&nbsp;&nbsp;Position United Way as a leader in strategic public finance for children and youth by joining a growing national network of strategic public finance experts who are building local capacity and expertise within their states and communities. ●&nbsp;&nbsp;&nbsp;&nbsp;Lead the completion and maintenance of a fiscal map, which will track, map, and analyze public and private funding in children and youth programs and services in the Tucson and Southern Arizona.&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;Estimate true costs of designing and implementing child and youth programming, with willingness to learn methods such as cost modeling and/or cost estimation.&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;Identify new and emerging funding sources in collaboration with local and national experts to help fill the gap between current investments in children and youth and the actual cost of achieving state/community goals. ●&nbsp;&nbsp;&nbsp;&nbsp;Develop and execute United Way’s capacity-building plan for growing local expertise in strategic finance planning.Qualifications: ●&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in education, public administration, family studies, human services, psychology, social work, public health, social science research methods or a related field. A combination of education and experience may be considered.&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;3-5 years of experience in youth &amp; family focused direct-service work or public policy. Candidates with direct-service experience are strongly encouraged to apply (e.g. teaching, social work, college &amp; career counseling, youth mentoring, childcare, after-school and summer programming, parent &amp; youth advocacy &amp; organizing) ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience collecting, tracking, and organizing information using Microsoft Word, Excel, Power BI, Tableau or other software programs with attention to quality and detail in ensuring accuracy of information ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience analyzing and using data to inform priorities and decision-making ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience effectively coordinating cross-sector collaboration.&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience managing projects to completion. ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience cleaning, summarizing and analyzing and using data to inform priorities and decision-making. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience and/or coursework in basic statistics, evaluation, data visualizations, research methodology, or related areas. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience creating analytical products such as visualizations, dashboards, metrics, etc. (tagging, coding, organizing, and visualizing data). ●&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of publicly available datasets, particularly education and employment outcomes. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience engaging with community organizations to support collaboration and co-ordination preferred. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience in survey design and other techniques for gathering stakeholder input. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience in researching budgetary documents and related policy resources ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience cleaning, summarizing and analyzing and using data to inform priorities and decision-making. ●&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and oral communication skills and strong interpersonal skills required.&nbsp; CONFIDENTIAL DATAThis position has access to sensitive and confidential information and is trusted to maintain these files and documents properly. These documents include but are not limited to, financial information, grantee information, and other business-related material. Failure to safeguard this information could result in a loss of trust and reputation internally and externally.POLICY STATEMENTThe United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity, and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status.&nbsp; &nbsp;

Data Manager, C2C 

The Free File Program Manager is a member of United Way of Pickens County’s Community Impact team and is responsible for all operational aspects of the Free File program (Volunteer Income Tax Assistance/VITA). Key responsibilities include hiring and supervising support personnel, training and managing volunteers, promoting the program, and building partnerships with local organizations.This is a full time position with a salary range of $45,000-$55,000 depending on experience.

United Way of Pickens County

Free File Program Manager

Title:&nbsp;Program Coordinator (Learn with Playgroup) Reports to:&nbsp;Program Manager (Learn with Playgroup)About United Way of Northern Utah:&nbsp;United Way of Northern Utah is a 501(c)(3) non-profit organization serving Weber, Box Elder, Morgan, and Cache counties. Its mission is to Unite people and organizations to build a healthy, stable, and well-educated community where individuals, families, and neighborhoods thrive.About Learn with Playgroup: Learn with Playgroup is a free research-based learning experience for parents and their children ages 0-5 in Weber County. According to the Utah State Board of Education, two-thirds of children in Weber County do not attend preschool, making the first day of kindergarten their first day in a formal classroom setting. Learn with Playgroup helps children prepare for kindergarten and academic success by giving parents and their children the chance to attend a free two-hour playgroup each week.&nbsp;Parents and their children participate in guided play, stories, art, and some structured group activities. The experience exposes children to basic pre-K learning opportunities and increased socialization. Learn with Playgroup also offers social support for parents, provides them with information on community resources, and increases their involvement in their children’s education and development.Goal: United Way of Northern Utah (UWNU) is seeking an energetic, dynamic individual who is passionate about Early Childhood Education to serve as the Learn with Playgroups (LWP) Program Coordinator. The Learn with Playgroup program is a community-based program that leverages volunteers and community support which means that developing and maintaining community partnerships is an integral part of this position. This position will also focus heavily on growing our school-based Playgroup model as well as supporting our overall LWP program.&nbsp;Key Responsibilities:&nbsp;Program Coordination<ul><li>Coordinate LWP groups and events with school admin, including principals, Community School Coordinators, etc.&nbsp;</li><li>Punctually attend and actively participate in all required activities, events, meetings, and training representing United Way of Northern Utah in a positive and productive role.</li><li>Lead recruitment efforts to increase engagement and involvement of families within the service area of focus, including tracking and following up on needs-based referrals.</li><li>Coordinate intake of families including assigning families into appropriate playgroups.</li><li>Develop and maintain strong partnerships with schools and Ogden school district.</li><li>Support AmeriCorps members in managing families in school-based playgroups</li><li>Work with LWP Manager to secure additional schools where playgroups can be hosted to further grow the LWP program.</li><li>Collaborate with internal programs such as other early childhood programs, marketing, and the data team.</li><li>Support LWP Manager with overall program coordination and management especially in helping to&nbsp;support and supervise AmeriCorps members.</li></ul>Continuous Improvement &amp; Data Tracking<ul><li>Support the LWP Manager in gathering, inputting, and analyzing data on family engagement and program effectiveness</li><li>Assist and support the LWP Manager with tracking outcomes and performance measures and use information and progress towards outcomes and performance measures to inform program changes.&nbsp;</li><li>Support the LWP Manager in using Common Core State Early Learning Standards to inform the curriculum that will prepare students to be successful on PEEP Assessments.&nbsp;</li></ul>Required Competencies:<ul><li>Relationship Building: Ability to engage, motivate, cultivate, manage, and maintain positive relationships with community members, community partners, and colleagues.</li><li>Written and Verbal Communication: Strong ability to communicate in a friendly and effective manner with persons with diverse backgrounds (families, volunteers, team members) via phone, emails, verbal conversations, reports, and presentations.</li><li>Results-Driven: Dedicated to shared goals and measurable results leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Project Management and Organization: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Tech/Data Proficiency: Comfort with Microsoft 365, Google Suite, and tracking, managing, and analyzing program data using tools like Excel, databases, and data entry systems.</li><li>Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks.</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment.</li><li>Open to Feedback: Encourages a feedback-rich environment by soliciting input and fostering open communication within the team.</li></ul>Required Qualifications:<ul><li>2+ years of post-secondary education/training or equivalent experience in related field (child development, human services, social work, or related field.).</li><li>1 year project management experience</li><li>Ability to regularly travel throughout UWNU service area and occasionally work evenings and weekends</li><li>Submit and pass a full background check as required for program compliance (process to be completed before onboarding with UWNU)</li></ul>Preferred Qualifications:<ul><li>4+ years of post-secondary education/training or equivalent experience in related field (child development, human services, social work, or related field.).</li><li>Knowledge of infant and child development, parent-child attachment, elementary education, and/or family studies</li><li>Experience in providing services to culturally and economically diverse populations.</li><li>Experience with AmeriCorps program</li><li>Bi-lingual English/Spanish</li></ul>Compensation:Wage:&nbsp;$18.00 - 20.00/hour based on experience and qualifications.Benefits:&nbsp;Sick and vacation leave, paid holidays, 403(b) match up to 10% after 1 year&nbsp;Hours:&nbsp; Part-time, non-exempt, 20-25 hours per week. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. Work hours are subject to change based on United Way events and activities happening in the community.Location:&nbsp; Ogden, Utah (work at UWNU headquarters in Ogden and on-site at various schools in Ogden School District)How to Apply: Send a cover letter AND resume to UWNU Hiring at&nbsp;<a href="mailto:hiring@uwnu.org" target="_blank">hiring@uwnu.org</a>.&nbsp; Applications will NOT be considered without providing BOTH a cover letter AND resume. You may address cover letters and other communications (such as email subject lines) to the Learn with Playgroup Program Coordinator Hiring Committee. Specifying which position you are applying for is critical as we might have multiple positions open simultaneously.&nbsp;Closing Date: August 17, 2025NOTE: The statements in this position description are intended to describe the general nature&nbsp;and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of the person employed. Also, the statements do not establish a&nbsp;contract for employment and are subject to change at the discretion of the employer.&nbsp; If you have additional questions or concerns related to this position or job posting, please email Madeline Robles, Director of Human Resources, at&nbsp;<a href="mailto:mrobles@uwnu.org" target="_blank">mrobles@uwnu.org</a>.&nbsp;United Way of Northern Utah is an equal opportunity employer, and all qualified applicants will&nbsp;receive consideration for employment without regard to race, color, religion, age, sex, national&nbsp;origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Learn with Playgroup Program Coordinator

1 


United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to 
positively impact education, health, basic needs, and financial stability. In partnership 
with others, we work to eliminate inequities experienced by diverse populations so that 
all people have a safe, healthy home environment, achieve their educational potential, 
and increase their financial stability. We commit to building bridges across cultural, racial, 
religious, and economic boundaries. 

Position: RESOURCE SPECIALIST 

 
Reports To: Manager of Resiliency Center 
 
Purpose: The Community Resource Specialist supports the mission of 

United Way of El Paso County (UWEPC) by serving as the first 
point of contact for community members, partners, and volunteers 
engaging with the Resiliency Center. This role provides direct 
client support, ensures smooth administrative operations, and 
strengthens partnerships to enhance service delivery. The ideal 
candidate is compassionate, organized, and committed to 
community resilience. 

 
 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

 
Client Services 

ï· Serve as the primary point of contact for inquiries via phone and the El Paso 

Helps platform. 

ï· Greet and assist community members, donors, volunteers, and partners. 

ï· Conduct participant intake and collect eligibility information. 

ï· Maintain a welcoming and supportive environment for all participants. 

ï· Keep an updated directory of community resources and partner contacts. 

ï· Accurately document participant interactions, referrals, and barriers to service. 

ï· Schedule appointments for participants, with Resiliency Navigators. 

ï· Track and log client data and feedback for continuous program improvement and 

reports. 

ï· Work from assigned site as needed. 

ï· Other duties as assigned 


2 


Administrative Support 

ï· Maintain and update a central database of partner and stakeholder contact 

information. 

ï· Manage phone lines, reception messaging, voicemail, and general inquiry 

emails. 

ï· Assist in meeting logistics: invites, RSVPs, vendor coordination, and calendar 

updates. 

ï· Track and report Center usage data and community engagement statistics. 

ï· Draft correspondence, reports, memos, and other written materials as needed. 

ï· Provide general administrative support to Center staff. 

Community Partnerships 

ï· Stay informed on programmatic and community initiatives. 
ï· Develop and maintain partnerships with local service providers and stakeholders. 
ï· Facilitate collaboration between community partners to meet evolving community 

needs. 
ï· Represent the Center in strategic meetings to help shape United Way’s impact 

strategies. 
ï· Promote and advocate for UWEPC programs and values through relationship 

building. 

Community Engagement 
 

ï· Collaborate with other United Way teams to deliver partner support. 

ï· Attend community events and represent United Way’s mission and initiatives. 

ï· Promote public awareness and cultivate support among local organizations and 

businesses. 

Qualifications 

ï· Associate degree in office administration, business, nonprofit management, 
social services, or related field; or equivalent combination of education and 
experience. 

ï· Minimum of 2 years of related professional experience. 

ï· Familiarity with nonprofit sector is a plus. 

ï· Must possess a valid driver's license, reliable transportation, and insurance. 

ï· Bilingual in English and Spanish required. 

ï· Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). 

ï· Familiarity with Zoom, Microsoft Teams, and virtual meeting platforms. 

ï· Experience with case management or CRM systems preferred. 

ï· Demonstrated ability to work collaboratively and cross-functionally. 

ï· Excellent project coordination and data-driven decision-making skills. 


3 


ï· Initiative-taker with strong communication and 
problem-solving abilities. 

ï· High integrity, professionalism, adaptability, and a commitment to service. 

ï· Background check required. 


 
Job Classification: Full time/Non-Exempt 
Salary Range: $34,000 - $37,500 
Classification: Full-Time, Exempt 
Benefits: Health, Dental, Life Insurance, Retirement Contributions

United Way of El Paso County

Resource Specialist

Community Impact Administrative InternAs the area's premier impact organization, United Way of the Dutchess-Orange Region serves as a catalyst to increase the community's capacity to improve the lives of its citizens. Our aim is to support nonprofits in our region through investing in social change, recruiting and managing volunteers and providing economically disadvantaged individuals with basic necessities, material goods and professional training. We fight for the health, education and financial stability of every person in our community. We pride ourselves in having a culture in which staff, interns and volunteers can voice their ideas.Key Responsibilities: &nbsp;This intern will work within the Community Impact Department to assist with the administrative tasks, community outreach and engagement, and assist with United Way Days of Caring (Volunteer Events) and Days of Sharing (In-Kind Donation Program).&nbsp;Reporting Relationship:&nbsp;This position reports to the Director of Community ImpactKey Performance Metrics:&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for assisting in coordinating United Way’s volunteer events throughout the semester.&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attending virtual community outreach events and advocating the work of United Way to the community.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assisting the community impact staff with administrative tasks including but not limited to drafting letters of support, drafting thank you letters, data entry, phone calls, and file upkeep.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supporting the Days of Sharing In-Kind Donation Program by picking up donations, researching potential new retail partners, recruiting new attendees and managing the onsite donation center.•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attend United Way virtual signature events throughout the semester and support with event planning.Knowledge and Skills Required:&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interest in nonprofit and community outreach work•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention to detail•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer &amp; internet skills&nbsp;To Apply: Email your Resume to Rebecca Lull <a href="mailto:rlull@uwdor.org" target="_blank">rlull@uwdor.org</a>

United Way of the Dutchess-Orange Region

Community Impact Administrative Intern 

<h4 id="h-employment-and-careers">WORK UNITED</h4> <h2> Coordinator, upliftED </h2> <dl> <dt> Job Title </dt> <dd> Coordinator, upliftED </dd> </dl> <dl> <dt> Job ID </dt> <dd> 27760511 </dd> </dl> <dl> <dt> Work Hybrid </dt> <dd> Yes </dd> </dl> <dl> <dt> Location </dt> <dd> Orlando, FL, 32804&nbsp; Hybrid </dd> </dl> <dl> <dt> Other Location </dt> </dl> <dl> <dt> Description </dt> <dd> This position is located in Orange, Seminole, and Osceola County, granted funded for three years, and is subject to renewal. POSITION SUMMARY Coordinate upliftED outreach, education, marketing, and social media to raise awareness of college readiness and persistence resources. Support students in developing post-secondary plans, engage community partners, maintain digital platforms, and facilitate events that promote enrollment and program success. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level: <ul> <li>&nbsp; &nbsp; &nbsp; &nbsp;Support students in creating and following a post-secondary plan through graduation and enrollment.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Conduct upliftED outreach and education activities.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Attend and increase awareness of upliftED services at interagency networking meetings with other community organizations.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with the marketing upliftED for partnership opportunities. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Update and maintain upliftED website.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Update and monitor the text messaging platform.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Manage and create content for the upliftED social media accounts.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Facilitate outreach events to increase knowledge of college readiness and persistence topics.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain relationships with internal and external stakeholders. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Coordinate the upliftED meetings.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Develop in-depth knowledge of upliftED and services focused on post-secondary education and achieving credentials.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with providing reporting on program outputs and outcomes. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Participate in meetings to gain updates and training from the Florida College Access Network (FCAN) as required.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Coordinate distribution of upliftED equipment and supplies.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Assist in collecting participant success stories to highlight program achievements. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community. </li> <li>&nbsp; &nbsp;Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li> </ul> JOB REQUIREMENTS Job requirements include:<ul> <li>&nbsp; &nbsp; &nbsp; &nbsp;Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;One year of experience in working with high school and/or college students preferred.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Intermediate experience with Microsoft Office required</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Experience in Canva and Square Space preferred. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Database experience preferred. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Customer service skills and experience required. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to edit, complete, and assemble reports. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Attention to detail and accuracy. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Analytical skills preferred. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to multi-task and work in a fast-paced environment.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently with minimal supervision required.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Strong communication skills, both written and orally, required. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Strong proofreading skills preferred.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize organizational skills effectively. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a private, secure, and stable high-speed internet connection.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a quiet, confidential workspace.</li> <li>&nbsp; &nbsp; Bilingual in English and Spanish preferred.&nbsp;</li> </ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDS Physical demands include: <ul> <li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li> <li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li> <li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li> <li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer. </li> <li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li> <li>Constantly viewing information on a computer screen. </li> <li>Frequently traveling to the office or offsite location. </li> <li>Occasionally lifting and moving of items weighing up to approximately 30 pounds.</li> <li>Occasionally bending, stooping, or kneeling.</li> </ul> WORKING CONDITIONS Working conditions include:<ul> <li>&nbsp; &nbsp; &nbsp; &nbsp;Hybrid inside working environment. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;High level of long periods of concentration.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Frequent interactions with internal and external customers.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Reliable transportation required.</li> <li>&nbsp; &nbsp; Frequent travel to multiple locations in Orange, Osceola, and Seminole Counties.</li> </ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over. </dd> </dl> <dl> <dt> Pay Range </dt> <dd> $20.00 &nbsp; None to $0.00 &nbsp; None </dd> </dl> <h3> Option 1: Create a New Profile </h3>

Coordinator, upliftED

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

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