Manager, Case Management

General Description: The Manager, Case Management is responsible for the oversight of Case Managers throughout the various programs Mission United, including Supportive Services for Veteran Families (SSVF), Grant and Per Diem (GPD), Shallow Subsidy (SSub) and MISSION UNITED (MU). The Manager, Case Management will ensure that Veteran services are delivered in accordance with current agency policies and procedures, contract requirements, and federal, state, and accreditation regulations.

Primary Job Responsibilities & Duties:

1. Provides leadership, coaching, supervision, training, and professional development for assigned staff.
2. Responsible for working with the Director, Veteran Services to ensure the provision of excellent services that promote Veteran’s ability to engage and participate in the programs.
3. Responsible for the overall supervision, training, and oversight for case management services.
4. Responsible for data analysis around all components of case management and able to make course adjustments to ensure best practices in service delivery.
5. Assist in ensuring complete program records and documentation are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.
6. Provide consultation regarding Veteran’s Individualized Program Plan from intake through discharge.
7. Responsible for weekly staff supervision and monthly case staffing.
8. Responsible for ongoing case staffing and transdisciplinary meetings.

Other Job Duties:

1. Provide on-going support/oversight to case management staff ensuring service delivery is in accordance with Council on Accreditation (COA) requirements, and are client centered and focused.
2. Responsible for the monitoring and approval of payroll for case management staff.
3. Responsible for approval of Temporary Financial Assistance for clients under the team caseload.
4. Establish and maintain effective, positive working relationships with the UWB/MISSION UNITED staff, as well as local and professional community agencies and resources.
5. Ensures effective client and staff meetings are conducted in accordance with agency requirements.
6. Conduct pre-service and in-service training for staff.
7. Attend and participate in all work-related meetings and training as required or needed.
8. Conduct and participate in internal audits to ensure that files are maintained and reflect quality work.
9. Must be willing to work flexible hours and provide ongoing and effective support to the case management program and client outcomes.
10. Ensures clients files are maintained up to COA and Performance Quality Improvement (PQI) standards and ready for internal and external audits.
11. Performs other duties and assumes other responsibilities as assigned by supervisor.
12. Due to the leadership role United Way is called upon to play in the community, particularly during timesof crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.

Supervises: Case Managers

Education & Experience:

• Bachelor’s degree required (master’s preferred) with a Minimum of 5–7 years of progressive experience in case management, social services, or behavioral health settings, including at least 2–3 years in a supervisory or management role.
• Demonstrated experience overseeing case management services for Veterans, individuals experiencing homelessness, and/or vulnerable populations. Clinical experience is a plus.
• Direct experience providing supportive supervision to case management staff, including mentoring, coaching, and fostering professional growth in alignment with organizational values.
• Effective oral and written communication skills required.
• Strong organizational, problem solving, and people skills required.
• Experience overseeing documentation, data collection, and compliance with agency policies, contracts, and funding requirements.
• Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required; HMIS experience highly desirable.
• Must possess a valid driver’slicense and vehicleinsurance or have other means to enable travel locally and non-locally, including getting to work and going to other locations during the day for meetings, etc.
• Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.

Core Competency Requirements:

• Excels at customer service– Serves (treats) all customers (internal and external) with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.
• Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.
• Commits to the organization – Has the responsibility for aligning one’sown behavior, leadership and commitment with the needs, priorities, goals, and culture of UWBC.
• Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people,ideas, and backgrounds, and aligns with United Way’s values.
• Seizes learning– Able and willing to learn new skillsand knowledge and accept new challenges to further United Way’s mission.
• Manages multipleprojects and tasks– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, and seeks help when needed in juggling priorities.
• Personifies teamwork– Demonstrates good collaboration and communication to be effective in any team setting.

Environment & Physical Demands:The environment is climatecontrolled (i.e., heated,and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.