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POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

Accounts Receivable AssociateLocation: Lakeland, FL Status: Full-Time | On-Site Salary Range: $23 - $26/hour (based on experience) Reports to: Manager, Donor ServicesWhy Choose United Way of Central Florida?At United Way of Central Florida (UWCF), we are driven by a shared mission: to improve lives and strengthen our community. We bring passion and purpose to everything we do -- guided by the values of integrity, impact, collaboration, accountability, and being truly mission-driven. Here, your work will matter. You’ll join a supportive, high-performing team in a role that blends meticulous attention to detail with meaningful purpose. We offer excellent benefits and opportunities to grow your career in nonprofit finance.Position OverviewThe Accounts Receivable Associate supports accurate and timely processing of donor pledges and payments in our CRM system (Andar), while also providing excellent customer service to donors, agencies, and internal teams. This role is essential to maintaining the integrity of our donor database and financial records.&nbsp;Key ResponsibilitiesAccounts Receivable &amp; Campaign Processing<ul><li>Receive, record, and process all donor pledges, payments, designations and campaign receipts accurately in Andar.</li><li>Prepare and verify daily bank deposits and maintain documentation for all cash/check receipts.</li><li>Audit campaign envelopes to ensure completeness and accuracy.</li><li>Import and reconcile credit card transactions and other campaign payments.</li><li>Set up recurring credit card subscriptions and follow up on declined transactions.</li><li>Prepare and distribute tax receipts, invoices, and pledge reminders (direct and payroll).</li><li>Maintain data quality and consistency within Andar CRM.</li><li>Review, file, and maintain donor pledges (physical and electronic) in accordance with document retention policy.</li></ul>Donor &amp; Partner Communication<ul><li>Serve as a point of contact for donors, agencies, company representatives, and internal Resource Development staff regarding pledge and payment inquiries.</li><li>Respond to questions submitted via phone, email, or Agency Portal in a timely and professional manner.</li><li>Collaborate with the Community Impact and Resource Development teams to ensure accurate donor and grant data processing.</li></ul>Financial &amp; Team Support<ul><li>Support monthly pledge reconciliations and year-end closeout.</li><li>Help analyze donor accounts for collections and coordinate resolution efforts.</li><li>Support the annual budget process by gathering financial data and reports.</li><li>Assist in training seasonal or temporary staff on campaign envelope processing.</li><li>Organizational Participation</li><li>Uphold financial policies, procedures, and internal controls.</li><li>Collaborate with team members to achieve department and organizational goals.</li><li>Actively contribute to a positive and mission-driven team culture.<ul><li>Associate degree in Accounting, Business, or related field.</li></ul></li></ul>What We’re Looking ForRequired:<ul><li>Minimum 2 years of experience in accounts receivable, accounting support, or financial data entry.</li><li>Proficient in Microsoft Office, especially Excel (formulas, data sorting, lookups).</li><li>Excellent organizational, interpersonal, and communication (oral and written) skills.</li><li>Ability to manage multiple tasks, meet deadlines, and maintain accuracy.</li><li>Strong attention to detail and commitment to data integrity.</li><li>Ability to work both independently and as part of a team.</li></ul>Desired:<ul><li>Bachelor’s degree in Accounting, Business Administration, or related discipline.</li><li>Experience working in a nonprofit or donor-driven organization.</li><li>Familiarity with Andar or other donor management/CRM systems and Microsoft CRM.</li><li>Experience with high-volume data processing, reconciliations, or collections follow-up.</li></ul>Compensation and Benefits This is a full-time, hourly role with a salary range of $23-26 per hour.Benefits include:&nbsp;• Medical, dental, and vision coverage&nbsp;• 403(b) retirement savings plan with employer match&nbsp;• Generous PTO and holiday schedule&nbsp;• Professional development and continuing education opportunities&nbsp;Ready to Make an Impact? If you're a motivated, community-minded individual eager to make a real difference, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Inclusion at UWCF&nbsp;At UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.

Accounts Receivable Associate

<h2>Position Summary&nbsp;</h2>The Community Investments Administrative Assistant will provide support to the Community Investments division through coordination and management of key division activities. Work closely with the Executive Vice President (EVP) of Community Investments and leadership staff within the division to accomplish overall goals of the various departments, division, and organization.&nbsp;<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Provides high level administrative support and assistance to the EVP of Community Investments.</li><li>Performs various clerical and administrative tasks for the EVP of Community Investments, including managing a busy appointment calendar, credit card reconciliation, Mileage reimbursements, expense reports, travel arrangements, and preparing documents for travel meetings.</li><li>Prioritizes conflicting needs, manages matter expeditiously, proactively, and follows through on deadline driven projects to successful completion.</li><li>Researches, prioritizes and follows-up on incoming issues and concerns addressed to the EVP of Community Investments including those of a sensitive or confidential nature and assists with determining appropriate course of action, referral, or response.</li><li>Serves as a liaison for the EVP of Community Investments to leadership staff and others within the organization.</li><li>Maintains open communication with division staff and is available to answer questions related to administrative and/or division related tasks.</li><li>Maintain division calendar (grants, etc.) and alert department staff and finance staff of upcoming deadlines related to grant applications, deliverables, and processing of payments.</li><li>Assist with developing division efficiencies, including electronic solutions.</li><li>Assist with technical training and assistance within the division and research policies and best practices for division efforts, as needed.</li><li>Assist when needed with gathering materials for volunteer events with division participation.</li><li>Assist with setting up interviews for any open positions in the division and being point of contact through the interview process.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>High school diploma or equivalent required; associate degree preferred.</li><li>3-5 years of experience supporting high level administration or related work with high level administration required.</li><li>Excellent customer/client service relations.</li><li>Ability to manage confidential information with discretion.</li><li>Excellent organizational and time management skills.</li><li>Effective communication and people skills to interact with various stakeholders.</li><li>Detail-orientated, with the ability to prioritize tasks and manage multiple projects simultaneously.</li><li>Proficiency in Microsoft Office Suite software, office systems and be technology savvy.</li><li>Problem solving and strong decision-making capabilities.</li><li>Capable team player with ability to work independently.</li></ul>

3 Administration / Customer Service Jobs in Florida