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Position Title:&nbsp;Administrative Assistant&nbsp;Supervisor: Chief of DevelopmentClassification: Full-time, Non-Exempt (hourly)Salary Range: $38,000 - $42,000 DOE Location:&nbsp;Fort Myers, FLApplication Deadline: August 26, 2024Submit Cover Letter and Resume: <a href="mailto:Karen@UnitedWaylee.org" target="_blank">Karen@UnitedWaylee.org</a>United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer-driven organization dedicated to improving the quality of life for all people in our community.&nbsp; This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.&nbsp; UWLHG is a $20 million nonprofit social services organization, with 75+ employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.&nbsp;&nbsp; The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.Job Summary:&nbsp;&nbsp;This is an administrative support and coordination position in the Campaign and Resource Development Department. This position requires a high degree of discretion, tact, and ability to preserve confidential and sensitive information. This individual works and interacts with the board of directors, executive boards, major donors, volunteers, senior management, staff at all levels, and members of the community.Key Responsibilities/Essential Functions<ul><li>Contribute to community impact through administrative coordination and support to the Campaign and Resource Development Department.&nbsp;</li><li>Collaborate with all team members to support and deliver campaign materials, collate and prepare mass mailing, complete reports, and organize resources for accounts.</li><li>Other duties include scheduling, taking minutes, sending correspondence to donors/constituents, assist with accounts receivable, maintain campaign inventory, proof reading, helping develop a marketing work plan with the Marketing Director, and assistance with other tasks as needed, assigned, or anticipated.&nbsp;</li><li>Must have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.&nbsp;</li><li>Ability to work independently on projects, from conception to completion, and must be able to work efficiently under pressure while handling a wide variety of activities and confidential matters with discretion.</li><li>&nbsp;Assist with timely and proper donor recognition process.&nbsp;</li></ul>Direct Reports –&nbsp;None&nbsp;&nbsp;Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Education and/or Experience Requirements:&nbsp;&nbsp;<ul><li>Bi-Lingual English and Spanish candidates preferred</li><li>Bachelor's degree preferred, experience and certifications considered</li><li>Proficiency in Microsoft office (Outlook, Word, Excel, and Power Point) and Adobe Acrobat. Must be willing to learn and become proficient in Andar</li><li>Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail</li><li>Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors</li><li>Demonstrated proactive approach to problem-solving</li><li>Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service</li><li>Emotional maturity</li><li>Team player with the ability to work with UWLHGO senior management to achieve organizational goals.</li><li>Strong verbal and written communication skills.</li><li>Ability to work independently.</li><li>Possess a valid driver's license and have use of insured motor vehicle.</li></ul>Physical Requirements and Working ConditionsPhysical Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.&nbsp;Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.&nbsp;Licenses- Valid Florida Driver’s License. (Only if necessary for the position)&nbsp;Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.&nbsp;This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evening and weekend hours may be required as job duties demand.&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.&nbsp;Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.&nbsp; Level II background screening will be conducted because of the nature of the position.&nbsp; Applicants may be asked to take an online skills assessment.&nbsp;Additional Information:&nbsp;<ul><li>UWLHG is an exceptional workplace that can provide you with:&nbsp;</li><li>Opportunity to work with smart, passionate and enthusiastic team members and volunteers&nbsp;</li><li>Working with diverse staff and other constituents&nbsp;</li><li>Culture of high-performance expectations and accountability&nbsp;</li><li>Exciting and challenging work&nbsp;</li><li>Opportunity to help solve the community’s toughest problems&nbsp;</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience&nbsp;</li><li>Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO&nbsp;</li></ul>

United Way of Lee, Hendry, Glades

Administrative Assistant 

<h2>Position Summary&nbsp;</h2>The Accounting Clerk (Specialist) provides financial and administrative support including processing and reconciliation of cash receipts between systems, preparation of journal entries, updating supporting schedules relating to grants, programs, or other donor related activity.&nbsp;<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<h2>Responsibilities</h2><ul><li>Import cash receipt transactions weekly into the accounting system from the donor database.</li><li>Reconcile cash receipts financial information between the accounting system, donor database, and the operating bank account.</li><li>Assist in the preparation of the monthly bank account reconciliations.</li><li>Prepare adjusting journal entries as directed.</li><li>Prepare a variety of complex and recurring accounting-related reports, summaries, and reconciliations.</li><li>Assist and backup the Accounts Payable process.&nbsp;</li><li>Maintain Vendor records.</li><li>Assist in the preparation of schedules to support grants, programs, and other donor related activity.</li><li>Assist in the reconciliation and maintenance of schedules for various general ledger accounts.</li><li>Assist with fixed asset inventory and recordkeeping.</li><li>Assist and backup the deposit and petty cash processes.</li><li>Assist with Annual Budget and Annual Audit and other projects within the department.</li><li>Maintain compliance with accounting standards, government regulations, and tax laws.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as assigned.</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred</li><li>2+ years progressive accounting/bookkeeping experience in public accounting or similar work environment</li><li>Knowledge of not-for-profit accounting MIP software preferred</li><li>Strong computer aptitude, which includes expertise with Microsoft Excel and Word as well as experience with accounting software and general ledgers</li><li>Strong organization, oral and written communication skills</li><li>Ability to work independently and manage multiple projects and deadlines</li><li>Ability to promote excellent performance in self and others</li><li>Ability to solve problems independently, effectively, and creatively</li><li>Demonstrated attention to details and ability to work in a fast paced environment</li><li>Ability to conduct research, study and synthesize data, and establish priorities</li><li>Flexibility and ability to work on multiple high-priority projects</li><li>Demonstrated outstanding accounting skills</li></ul><h2>Physical Demands and Work Environment&nbsp;</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.&nbsp;While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.<h2>Note</h2>This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.&nbsp;All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

United Way of Palm Beach County

Accounting Clerk

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>To coordinate, promote, and manage the activities and partnerships at the Full Service Schools (FSS) site. Overall objective of FSS is to bring together community resources, neighbors and schools to serve the health and social service needs of at-risk students and families in Duval County.Key Responsibilities and Essential Functions:<ul><li>Implement the mission of FSS and the vision, goals and principles of United Way of Northeast Florida.</li><li>Implement United Way of Northeast Florida’s strategic plan, policies, procedures and standards of operation for the effective and efficient working environment of FSS.</li><li>Promote neighborhood leadership development and ownership of the FSS through the Oversight Committees, school personnel and the establishment of informal neighborhood networks.</li><li>Develop an integrated/coordinated services network that is responsive to the neighborhoods, based on meeting outcomes established for children and their families and directly related to the accomplishment of the FSS mission.</li><li>Balance the distribution of services being provided by agencies, both on site and off. Work with funding/provider agency personnel to establish a positive working relationship with the personnel assigned to the feeder schools or on site.</li><li>Work closely with the principals of the feeder schools, or their designee, to ensure that the services being provided are not in conflict with school specific policies.</li><li>Network with principals, teachers, school counselors, therapists, parents and community members to gather feedback and engage in strategy planning for program development</li><li>Ensure that the FSS staff and partners are fulfilling its responsibility and are representing the mission of FSS in serving children and families in the community.</li><li>Work closely with the Oversight Committee, ensuring that meetings are scheduled on a regular basis and notices are sent out in a timely manner.</li><li>Ensure client records are maintained in a secure professional manner, assuring confidentiality of all clients.</li><li>Provide supervision, direction and training of all FSS Staff at the site. Ensure appropriate physical setting and adequate equipment, supplies, and equipment maintenance contracts for all FSS staff at the site.</li><li>Responsible for the direct supervision of the United Way Administrative Assistant and indirect supervision of on-site non-United Way personnel assigned to the FSS site to ensure they are performing their assigned tasks and responsibilities. Work with supervisor of non-United Way staff in situations where personnel issues may arise.</li><li>Actively research, recruit and implement relevant resources to add to the FSS site and work with the Oversight Committee as a resource to identify assets available in the neighborhood to help contribute to the overall enhancement of the FSS program; and participate in community engagement events to bring awareness to the services provided by FSS.</li><li>Coordinate with the staff of school, community, and agency programs in an effort to ensure that FSS programs are offered without duplication and also work through the barriers of implementation.</li><li>When funds are available, review funding requests from neighborhood grant applicants; ensure neighborhood input when determining the need for the programs and developing accurate measurable outcomes. Provide guidance on application process as deemed appropriate by coordinator.</li><li>Manage the FSS site budget (supply dollars, office meeting dollars and award dollars) to ensure maximum effective use of allocated funding.</li><li>Implement and manage procedures to maintain licenses, permits, certifications and accreditations as appropriate.</li><li>Coordinate monthly meetings with personnel from all agencies providing services as part of the FSS. Attend scheduled provider meetings and on-site partner meetings to stay abreast of current FSS activities and data tracking.&nbsp;&nbsp;</li><li>Prepare bi-monthly reports for the Oversight Committee and FSS Director.</li><li>Assist in the design of systems for the collection and analysis of data to demonstrate the measurable outcomes associated with the FSS programs.&nbsp;</li><li>Gather data for tracking client outcomes and the services provided to those clients. Complete all reporting requirements assigned by the FSS Director to process measurable outcomes of FSS programs.</li><li>Develop an effective system for the delivery of services and monitor FSS operations to maintain quality standards.</li><li>Work with Oversight Committee to regularly monitor and evaluate neighborhood grant programs in terms of clearly defined objectives and measurable outcomes based on the FSS mission.</li><li>Ensure distribution and collection of neighborhood assessment surveys to obtain information on the needs of the community as they relate to FSS.</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to&nbsp;</li><li>Perform other duties as assigned.</li></ul>Experience/Position Requirements:<ul><li>Bachelor’s degree in an educational, health, or human service area preferred.</li><li>&nbsp; &nbsp; Five years of experience in similar areas, two years of which involved &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp; &nbsp;management or coordination, can be used as substitution</li><li>&nbsp; &nbsp; Be able to perform work responsibilities with limited supervision</li><li>&nbsp; &nbsp; Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment and adapt readily to changes</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Have the ability to make excellent presentations to community groups and other appropriate audiences</li><li>Have excellent organizational, interpersonal and verbal and written communication skills</li><li>Have the ability to prioritize work, handle multiple tasks and follow-up to ensure responsibilities are fulfilled</li><li>Have a working knowledge of computers and experience using Microsoft applications including Excel</li><li>Experience with data management and grant management</li><li>Knowledge of social and social service issues is a plus</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records and must pass a pre-employment drug screening.</li><li>Must be able to have daily access to a vehicle, maintain a valid driver’s license, and provide proof of the vehicle’s insurance coverage.</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Ability to build positive relationships within FSS, United Way and with external partners</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Full Service School Coordinator (Westside)

General Description:&nbsp;The Campaign Associate will support the planning, organizing, implementation and successful completion of all campaigns within an assigned group of accounts in the workplace development department.&nbsp; &nbsp;They assist United Way staff in the development and implementation of workplace campaigns.&nbsp; Campaign Associates lend their expertise and energy to help United Way expand their efforts, reach new markets and broaden the base of community giving.&nbsp;&nbsp;Season estimation: August 2024 through November 2024.&nbsp;Duties and ResponsibilitiesAccount Management<ul><li>Meets with (Employee Campaign Managers) (ECMs) and campaign committees to plan, organize and schedule employee campaign, maintaining continuous contact to provide support for leadership, providing guidance and direction</li><li>Validates account information for each campaign/prospect and collects payments and pledges during and after campaign.</li><li>Makes calls as required for initial contact of individuals/groups/organizations for campaign solicitation.</li><li>Emphasizes the use of model best practice employee campaign fundraising techniques and suggests improvements and strategies to meet fundraising goals</li><li>Facilitates delivery of campaign materials and arranges for speakers, videos, agency tours, etc. to demonstrate United Way’s mission and work.</li><li>Attends Campaigns and presents UWBC’s message and mission at employee group meetings.</li><li>Ensures campaigns stay on track and ECMs report results according to prescribed timetable.</li><li>Updates prospect and account contact information in database for the Development team.</li></ul>Administrative Tasks<ul><li>Writes all appropriate correspondence.</li><li>Completes the required campaign tracking documents and evaluation forms.</li><li>Verifies, updates and maintains account information for each assigned account in Andar (CRM platform).</li><li>Research businesses, prospects, and lapsed accounts as needed by Development team.</li><li>Documents all conversations, contacts, and/or activities in individual and corporate accounts.&nbsp;</li><li>Makes phone calls as needed to confirm/update data including campaign dates, thank donors, invite donors to&nbsp;upcoming events, etc</li><li>Organizes and manages campaign supply inventory (brochures, posters, etc.).</li></ul>Experience and Requirements:&nbsp;<ul><li>Associates degree, or four years related experience and/or training; or equivalent combination of education and experience in progressively more responsible job-related positions, preferably in fundraising and sales.</li><li>Sales, customer service or account management experience preferred, but not required.&nbsp; Success is measured in part by attainment of a dollar goal.</li><li>The individual must be able to work a flexible schedule, have basic business knowledge, and be able to professionally represent oneself as well as represent United Way of Broward County in a positive manner.&nbsp;</li><li>Must be a team player, organized, detail-oriented and able to follow through on multiple projects simultaneously.</li><li>Must be willing to attend internal and external events outside of the work schedule.</li><li>Will be required to drive to various accounts in Broward County MUST have reliable transportation.</li><li>Skills in verbal communication required, including clear presentation of information and ability to influence others.&nbsp;</li><li>Must be able to communicate with individuals at all levels of an organization.&nbsp;</li><li>Must be able to use basic computer programs, such as Word and Excel.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Campaign Associate (Seasonal/Temporary Assignment)

United Way of Broward County fights for the Health, Education and Financial Prosperity of every person in our community. &nbsp;General Description: Coordinates the identification of and linkages to resources and referrals for both youth and family participants onsite in a public school in Hallandale Beach. Coaches participants to reach personal goals, with a focus on goals enhancing stable housing. Participant population will be those facing economic hardship and potential housing insecurity.The Family Stabilty Program is provided within the Community Partnership School™ (CPS) program. CPS Care Coordination will take a two-generation approach to include Parent Engagement, Economic Development, and Educational Workshops. The Family Stability Program provides services, training, and educational opportunities to parents which parallel and mirror the enrichment and educational offerings their children access through participation in CPS.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Responsible for identifying strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Following goal development, Care Coordinators will lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience.&nbsp;</li><li>Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.</li><li>Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.</li><li>Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.</li><li>Regular note taking and data management to measure activities and outcomes in the SureImpact database.&nbsp;</li></ol>Other Job Duties:&nbsp;<ul><li>Supports approximately 60 unique students and family units annually.</li><li>Advocates on behalf of clients and families for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Facilitates case consultation for client situations.&nbsp;</li><li>Establish case plan goals and will review with clients at regular intervals</li><li>Monitor client progress to ensure that clients are working towards a resolution of identified challenges</li><li>When appropriate, ensure successful case closure, documentation, and transition</li><li>Provides crisis prevention, intervention, and support services, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li></ul>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response effortsSupervises: This position has non-supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree&nbsp;with&nbsp;major&nbsp;coursework&nbsp;in&nbsp;social&nbsp;work,&nbsp;psychology,&nbsp;or other&nbsp;closely&nbsp;related field.</li><li>At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community&nbsp;resource referral, or closely related work with preferred experience working with persons with&nbsp;mental&nbsp;health&nbsp;conditions.</li><li>Knowledge of evidence-based practices, assessments processes, treatment&nbsp;planning,&nbsp;outcome&nbsp;measurement&nbsp;and quality&nbsp;management.</li><li>Experience&nbsp;working with&nbsp;low&nbsp;income,youth and families and/or other special population strongly&nbsp;preferred.</li><li>Ability&nbsp;to&nbsp;communicate&nbsp;effectively&nbsp;with&nbsp;a&nbsp;diverse audience.</li><li>Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion.</li><li>Proficiency required in Microsoft Office Products like: Word, Excel and other related computer programs.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

5 Administration / Customer Service Jobs in Florida