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This position is located in Orange, Seminole, and Osceola County, grant funded and seasonal. POSITION SUMMARY Manages daily VITA tax site operations to ensure compliance with IRS standards, accurate tax preparation, and effective volunteer management while supporting the Financial Stability Initiatives program through material distribution, client communication, and appointment scheduling. Builds community awareness, strengthens stakeholder relationships, and provides the leadership and resources needed to deliver accessible, high-quality tax services. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Maintain VITA site schedules, operations, equipment, staffing, and outreach in coordination with the site point of contact.</li><li>Manage and supervise volunteers, ensuring sites are open, staffed, and supported with necessary resources.</li><li>Maintain volunteer schedules and contact information and report hours to the Program Manager.</li><li>Ensure tax forms, supplies, and equipment are available and distributed as needed.</li><li>Establish and oversee on-site quality review systems to ensure accuracy and compliance.</li><li>Ensure IRS e-filing compliance, including data collection, daily transmission of returns, and correction of rejections.</li><li>Support outreach efforts with site partners to increase community awareness and utilization of VITA services.</li><li>Ensure community members are informed of required documents, appointments, and other filing requirements for tax preparation.</li><li>Monitor and evaluate outreach effectiveness throughout the tax season.</li><li>Maintain relationships with key stakeholders.</li><li>Assist with providing detailed reporting on program outputs and outcomes.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in tax preparation required.</li><li>Certified in Volunteer Standards of Conduct, Intake/Interview &amp; Quality Review, Site Coordinator, and Advanced Tax Preparer.</li><li>Intermediate experience with Microsoft Office required.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Bilingual preferred.&nbsp;</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly traveling to the office or offsite location.</li><li>Occasional lifting and moving of items weighing up to approximately 30 pounds.</li><li>Occasional bending, stooping, or kneeling.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Inside working environment.</li><li>Occasional early mornings, evenings, and weekend hours. &nbsp; &nbsp;&nbsp;</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Coordinator, VITA

United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

Job Description 


Job Title: Manager, Mission United 
Department: United Way 211 
Reports to: Director of 211 
Status: Non-Exempt FT 
Salary Range: $45,000 - $50,000 DOE 
Location: Lee, Hendry, Glades 
Send Resume and Cover Letter to: <a href="mailto:Keila@UnitedWayLee.org" target="_blank">Keila@UnitedWayLee.org</a> 
Deadline for Application: November 21, 2025 – 5 PM 
 

United Way of Lee, Hendry, &amp; Glades (UWLHG) is a volunteer driven organization dedicated to 
improving the quality of life for all people in our community. This is accomplished through fundraising, 
fund distribution (90+ partners), community building, volunteer advancement, and information and 
referral. UWLHG is a nonprofit social services organization, with eighty employees in four locations with 
the main campus being located at 7273 Concourse Drive, Fort Myers, FL. 
 

Summary: Provides oversight and growth-minded leadership to the Mission United program, ensuring 
effective coordination of daily operations. This position acts as the primary contact point for 
stakeholders and key community partners within Mission United and is a visible community-facing 
representative of United Way in Lee, Hendry, and Glades Counties. This position advocates on behalf 
of veteran clients and may be asked to support other areas within 211 during times of need. Models the 
attributes of respect, trust, sensitivity and confidentiality to callers, stakeholders, and coworkers. 

Essential Functions 

1. Responsible for the overall support and service delivery of Veteran Care Coordination, 
including: 

a. Providing care coordination service via telephone, email, IM/Chat and in-person to 
veterans. 

b. Conducting comprehensive needs and service assessments. 
c. Facilitating referral to appropriate service providers, facilities, and treatment. 
d. Conducting comprehensive, person-centered activities in accordance with best 

practices. 
e. Screenings for risks to health and safety. 

2. Provides follow-up and monitoring quality of service delivery and care Coordination. 
3. Advocates on behalf of veterans and families to access federally funded and private 

organizations to meet basic and related service needs. 
4. Composes or prepares correspondence, case notes, narrative and technical reports, 

notifications, and related documents using computer-based applications in a clear and 
professional manner. 

5. Organizes and hosts bi-monthly Mission United Stakeholder Meetings to ensure engagement 
and collaboration with diverse community partners. 

6. Coordinates and attends veteran-focused and community outreach events/meetings, acting as 
an advocate for the Mission United program, as well as United Way. 


United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

7. Analyzes, interprets, and prepares statistical data for Mission United Stakeholders, and any 
funders. 

8. Assists in the process of grant applications and any other funding opportunity. Tracks and 
reports on data and program information as appropriate post-award. 

9. Acts as the primary contact for Veteran specific funders such as Bonita Bay Veterans Council 
and Military Officers Association of America (MOAA). 

10. Monitors Veteran resources in database assuring Veteran resources are up to date and 
accurate. Assists in researching/developing new resources for Veterans. 

11. Emergency Response – all employees will be required to work before, during, or after an 
Emergency as needed. During an Emergency, employees may temporarily be assigned to work 
and perform duties outside the normal scope of their position, location and work schedule to fit 
the needs of the County and its citizens. 

12. Supports the greater United Way 211 department, as needed, including assisting in client calls 
or data collection. 

13. Works closely with Marketing and Campaign departments to further tell the story of United 
Way’s Mission United program in new and impactful ways. 

14. Responsible for all program administration including monitoring and managing program staff, 
performing employee evaluations in a timely manner, and submitting relevant purchase orders. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive list of activities, 
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and 
activities may change at any time with or without notice. 

Supervisory Responsibilities: Supervises 1 staff. 

Qualifications: The following requirements are representative of the knowledge, skill and/or ability 
required to satisfactorily perform the essential job duties. 

Education and/or Experience: Minimum of AA degree or comparable work experience. A minimum of 
3 years of experience with progressive responsibility in the field of veteran or social service experience 
preferred. Prior experience for public or nonprofit employer is highly preferred. 

Relationship Management: Strong ability to build and maintain relationships with a wide variety of 
stakeholders including community leaders, corporate supporters, social service entities, and 
governmental agencies. 

Communication: Excellent verbal and written communication skills to effectively interact with and 
present to various stakeholders, including Board Members, clients, donors, volunteers, and community 
members. 

Operational Management: Proven experience in overseeing program operations, ensuring efficiency, 
and compliance with any grant or governmental requirements. 

Analytical Skills: Ability to track, analyze, and report on program outcomes and measurements to 
drive continuous improvement. 

Collaboration: Strong collaborative skills to work effectively with multiple departments and achieve 
organizational goals. 


United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

Knowledge of Program Management preferred. 

Interpersonal Skills: Excellent active listening, and interpersonal skills required. Strong critical 
thinking, prioritization and judgment skills required. Business writing skills are necessary. Strong 
administrative and operational skills essential. 

Language Skills: Ability to write reports and business correspondence. Ability to present information to 
and respond to questions from diverse clients, providers, and program stakeholders. 

Computer Skills: Requires knowledge of MS Office software and database programs. ANDAR 
software knowledge preferred. 

Presentations Skills: Will require frequent public speaking at meetings and related activities. 

Licenses: Valid Florida Driver’s License with a driving record that meets our insurance guidelines. 

Other Skills: Problem solving capabilities, empathy, and cultural diversity skills. 

Physical Demands: The physical demands described here are representative of those that must be 
met by an employee to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The 
employee is frequently required to use finger and hand motion and occasionally to stand, walk and 
reach with hands and arms. The employee must frequently lift and/or move up to 20 pounds and 
occasionally lift and/or move up to 30 pounds. There may be additional physical requirements 
associated with events or special projects. Specific vision abilities required by this job include close 
vision, distance vision, depth perception and ability to adjust focus. 

Work Environment: The work environment characteristics described here are representative of those 
an employee encounters while performing essential functions of this job. Reasonable accommodations 
may be made to enable individuals with disabilities to perform the essential functions. This job operates 
in a professional office environment, off-site venues and outside event areas in various weather 
conditions. This role routinely uses standard office equipment such as computers, phones and 
photocopiers. 

This is a full-time, non-exempt position. Days of work are Monday through Friday 8:00 am-5:00 pm. 
Evening and weekend events may be required as job duties demand. Travel may be required to other 
counties as needed. 

United Way is an equal employment opportunity employer and does not discriminate against any 
person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or 
any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions 
and privileges of employment as well as the use of all company facilities, participation in all company-
sponsored activities, and all employment actions. United Way will make reasonable accommodations 
for qualified individuals with known disabilities unless doing so would result in an undue hardship. 

Terms of employment are subject to satisfactory negative drug testing as part of our drug-free 
workplace program. Background testing will be conducted because of the nature of the position. 
Applicants may be asked to take an online skills assessment. 


United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

Additional information: 

UWLHG is an exceptional workplace that can provide you with: 
 • Opportunity to work with smart, passionate, and enthusiastic team members and volunteers 
 • Working with diverse staff and other constituents 
 • Culture of high-performance expectations and accountability 
 • Exciting and challenging work 
 • Opportunity to help solve the community's toughest problems 
 • Competitive pay that is commensurate with demonstrated successful performance and 

experience 
 • Paid Health and Dental Insurance for employee, 401K, and monthly accrued PTO 


<ul>	<li>Job Description</li>
</ul>

United Way of Lee, Hendry, Glades

Mission United Manager

Why Join United Way of Central Florida?Imagine a career where your work directly contributes to positive change in your community. At United Way of Central Florida (UWCF), we are committed to improving lives and strengthening communities through strategic investments, collaborative initiatives, and impactful programs. Join a dedicated team in a mission-driven environment that offers professional growth, meaningful work, and competitive benefits.Position OverviewAs our Resource Development Coordinator (Highlands County), you’ll support the annual campaign and year-round donor engagement through detail-oriented administrative support, data/CRM work, and warm, service-minded support for donors, volunteers, and partners.Key ResponsibilitiesAdministrative &amp; Meeting Support<ul><li>Manage calendars, schedule appointments, coordinate logistics, draft agendas, prepare materials, and transcribe minutes (including Advisory Board).</li><li>Track action items and follow up to completion.</li><li>Draft, proof, and format correspondence, proposals, thank-you and birthday cards, and other stewardship pieces.</li></ul>Donor &amp; Campaign Operations<ul><li>Support year-round campaign tasks: prospect lists, mail merges, pledge processing, acknowledgments, and stewardship touchpoints.</li><li>Coordinate presentations and site visits: scheduling, packets, slide decks, printing, and supplies.</li><li>Serve as the friendly first point of contact for Highlands County donor inquiries.</li></ul>Data, CRM &amp; Reporting<ul><li>Maintain accurate donor/account/pledge records in the CRM (Andar preferred; Salesforce NPSP, Raiser’s Edge, etc. welcome).</li><li>Run standard and ad-hoc reports; analyze trends; uphold data hygiene and confidentiality.</li><li>Build campaign lists, exports, and simple dashboards; use Excel proficiently (filters, pivot tables, v-lookups).</li></ul>Events &amp; Affinity Groups<ul><li>Plan and execute meetings and events (invites/RSVPs, venue/A/V, catering, run of show, check-in, signage, supplies).</li><li>Provide hands-on support for signature fundraising events (e.g., sponsorship &amp; auction item tracking, on-site logistics).</li><li>Coordinate Women United programming (meetings, communications, calendars, stewardship).</li></ul>Volunteer &amp; Community Engagement<ul><li>Support volunteer coordination for campaign/events; ensure clear instructions, materials, and appreciation.</li></ul>Logistics<ul><li>Perform occasional local courier tasks (pick up/deliver envelopes, forms, sponsorships, or auction items).</li></ul>Other<ul><li>Uphold confidentiality, data security, and brand standards.</li><li>Evening/early morning/weekend work may be required during peak seasons.</li></ul>Qualifications &amp; Skills<ul><li>Education/Experience: Associate degree (AA) or 3+ years relevant nonprofit or fundraising operations/administrative experience (or a comparable mix).</li><li>CRM: Comfort with a fundraising CRM (Andar strongly preferred).</li><li>&nbsp;Public Speaking:&nbsp;Comfortable and confident speaking to groups (volunteers, donors, committees, or community gatherings).</li><li>Microsoft Office: Advanced Excel plus proficiency in Word, Outlook, and PowerPoint.</li><li>Communication: Clear, professional writing and confident, service-oriented verbal skills.</li><li>Organization: Ability to manage multiple priorities and deadlines with accuracy and discretion.</li><li>Judgment &amp; Confidentiality: Sound judgment handling sensitive information.</li><li>Transportation: Valid driver’s license, reliable transportation, and ability to travel locally in Highlands County.</li></ul>Preferred<ul><li>Experience supporting a development director or major gifts/corporate/campaign program.</li><li>Event coordination (run of show, vendor coordination, volunteer management).</li><li>Affinity group and committee/board administration experience.</li><li>Familiarity with pledge processing, sponsorship tracking, and basic fundraising KPIs.</li></ul>Core Competencies<ul><li>Donor Service Mindset • Data Accuracy &amp; Insight • Project Management • Collaboration • Adaptability</li></ul>Pay &amp; BenefitsStarting hourly salary range is $18.50 - $20, based on experience and qualifications.&nbsp; Our work week is 37.5 hours.Comprehensive benefits package, including paid time off and professional development opportunities.Join Our TeamIf you are passionate about community impact and thrive in an administrative support role, we encourage you to apply!&nbsp; Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a>&nbsp;to take the first step toward joining our mission-driven team!Inclusion at UWCFAt UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.

3 Administration / Customer Service Jobs in Florida