WayPoint Center Coordinator - Various Locations

A WayPoint Center Coordinator assist clients who visit UWBG WayPoint Centers. The role of the WayPoint Coordinator is to assist clients who visit UWBG WayPoint centers

UWBG WayPoint Centers are sites strategically located throughout our communities to serve and provide a multi-tiered service delivery approach that connect clients to financial education and financial literacy, free income tax counseling and preparation, and other programmatic services that lead individuals and families towards sustainability, stability, and a thriving lifestyle of success.

WayPoint Center Coordinator reports directly to the WayPoint Center Manager

ESSENTIAL FUNCTIONS:

• Acts as the primary site coordinator or employee of record responsible for: day-to-day management and operations of the center, the routine implementation and execution of standard operational procedures, ensuring the delivery of excellent customer satisfaction and service, and maintaining a professional and inviting workplace environment that is clean and orderly.
• Serves as the primary point of contact to address client needs.
• Collaborates with community partners to provide onsite programs and services within the center.
• Performs professional assessment (intake) for clients through a multi-tiered service delivery approach that connects them to appropriate service providers and subject matter expertise (SME).
• Collaborates with the UWBG 2-1-1 (24/7 365) Health & Human Services Referral network of professionals to access partner services and referrals accordingly.
• Provides public-facing engagement as an UWBG ambassador and community advocate for supporting and transforming the life of others.
• Understands and recognizes the need for growth and expansion opportunities of UWBG program initiatives and occasionally serves as a UWBG representative in the community.
• Adapts to the flexibility needed to work between assigned Waypoint centers and community events/site and other Waypoint centers.
• Serves as the custodian for managing documentation for organizational purposes to include management and reporting for federal and non-federal grants.
• Other duties as assigned.