Volunteer & Engagement Coordinator

Who We Are Looking For   

United Way of Greater New Haven is in search of a new Volunteer & Engagement Coordinator who will primarily help execute volunteer events within our 12-town service area, along with tabling at community events and providing additional support across the Marketing & Engagement team. 

What you’re great at:

• You are a great communicator and well-organized. At volunteer activities and tabling opportunities, you will be expected to speak to groups of up to 25 volunteers and community members to share United Way’s work. You will help craft and send volunteer email communications, solicitations, and thank you cards. 
• You are tech savvy. You are comfortable with technology and will use your skills to update volunteer postings on United Way’s website, manage volunteer registrations, communicate with volunteers, help maintain an organized volunteer database, using Zoom, can manage the backend of a Zoom meeting/webinar, and troubleshoot tech problems.
  You are comfortable with social media. We’re looking for someone who can navigate social media and highlight our volunteers’ impact on Facebook, Instagram, Twitter, TikTok, and LinkedIn. 
• You’re a team player. The Volunteer & Engagement Coordinator will collaborate with different departments.

What You Need

• Experience in event coordination, fundraising, volunteer engagement, community engagement preferred or 2+ years related professional experience.
• Excellent organizational skills and a sharp attention to detail. 
• Ability to manage many concurrent projects, prioritizing and planning for highest productivity.
• Skills to establish and maintain high quality relationships with a variety of stakeholders and create a consistent, positive experience for volunteers and organizations at every touch point. 
• Experience connecting community outreach to fundraising success. 
• A positive, team-focused, can-do attitude with a commitment to excellent customer service. 
• Comfortable speaking to groups. Experience working with volunteers preferred.   
• Video conferencing/ webinar tech support and set-up (particularly Zoom experience). 
• Proficient with MS Office365, including Word, Excel, and Teams and demonstrated comfort in learning new software/ online tools as needed.
• Experience with CRM databases and online giving platforms; Salesforce experience a plus.
• Knowledge of various social media platforms including Instagram, Facebook, LinkedIn, TikTok.
• Experience with Canva preferred but not necessary.
• Ability to work with diverse staff and volunteers.
• Personal qualities of integrity, credibility, and dedication to the mission of UWGNH. 
• Valid driver's license and reliable transportation required. 
• The ability to lift 40 lb. boxes to a height of 3-4 feet and load them into and out of vehicles as necessary for volunteer projects. 
• Occasional evening and weekend availability required.

In accordance with organizational policies, this position requires a criminal background check as a condition of employment. 

United Way staff are currently working hybrid, this position is expected to work at least three days per week in our office in New Haven.

The pay range for this role is $42,000 – $45,000.

United Way is an Equal Opportunity Employer.