Sr. Manager, Information Technology & Security

United Way of Greater Cincinnati is seeking a Sr. Manager of Information Technology & Security to lead the day-to-day operations of IT systems, service desk support, and cybersecurity operations for the organization.

This is a hands-on leadership role responsible for delivering reliable, secure technology services while managing help desk and endpoint administration staff. The role balances technical execution, team leadership, strong internal customer support, and operational budget management.

KEY AREAS OF RESPONSIBILITY:

IT Operations & Support

• Oversee daily IT operations, ensuring systems and services are reliable and responsive
• Lead and support the IT service desk, ensuring timely resolution of user issues
• Manage endpoint lifecycle across Windows and Mac OS environments, including provisioning, updates, and troubleshooting
• Provide hands-on technical support and escalation as needed

Security & Systems Administration

• Administer and support Microsoft 365, endpoint management tools, and security platforms (e.g., Microsoft Defender)
• Execute core cybersecurity practices including endpoint protection, access management, and risk mitigation
• Maintain system health, backups, and updates across the environment
• Support basic network operations and troubleshooting

Team Leadership

• Manage help desk and endpoint administration staff
• Set priorities, assign work, and ensure consistent service delivery
• Coach and support team development while fostering a strong customer service mindset

Budget & Billing Management

• Manage and track the IT operational budget, ensuring spend aligns with organizational priorities
• Review and process vendor invoices and billing; flag discrepancies and resolve in a timely manner
• Monitor subscription and service costs across platforms and contracts
• Support budget planning and forecasting for technology needs
• Coordinate with Finance on billing reconciliation and budget reporting

Projects & Continuous Improvement

• Participate in and help lead IT projects and system improvements
• Contribute to planning, coordination, and execution of technology initiatives
• Provide regular updates on project progress, system status, and team performance
• Identify opportunities to improve processes, user experience, and system reliability

Vendor & Stakeholder Engagement

• Coordinate with vendors and service providers for support and solutions
• Build strong working relationships with internal teams
• Communicate technical information clearly to non-technical stakeholders

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

• Manage a team of 2 staff.
• Establish goals and expectations for all team members
• Provide team members timely, candid and constructive performance feedback
• Support team member development and provide challenging opportunities that enhance growth
• Actively manage conflict and resolve and elevate disagreements as appropriate
• Develop an inclusive pool of talent to ensure adequate bench strength and succession planning
• Recognize and reward team members for accomplishment
• Ensure compliance with policies and procedures

DESIRED COMPETENTCIES:

• Experience with cloud identity and infrastructure platforms (e.g., Microsoft Azure)
• Relevant certifications (CompTIA A+, Network+, Security+, or Microsoft Certification)
• Experience in a nonprofit or mission-driven organization

JOB RELATIONSHIPS WITH:

Interacts with team members at all levels of the organization.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Information Technology or related field (or equivalent experience)
• 5–7 years of experience in IT operations, systems administration, or help desk environments
• Experience managing or leading IT support teams preferred
• Experience with IT budget management, vendor billing, and cost tracking
• Hands-on experience with:
  • Microsoft 365 (Exchange, Teams, SharePoint)
  • Windows and Mac OS endpoint management
  • Endpoint management and MDM tools (e.g., Microsoft Intune)
  • Microsoft Defender or similar security tools
• Working knowledge of:
  • Identity and access management (e.g., Entra ID / Azure AD)
  • Networking fundamentals (DNS, DHCP, Wi-Fi)
• Experience supporting or contributing to IT projects or system implementations
• Strong communication, organization, and problem-solving skills

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature, and the like.
• Ability to lift up to 20 pounds.
• Extended viewing of computer monitor.

SALARY:

$80,000 plus competitive benefits package (final offer dependent on experience, qualifications, market conditions, and internal equity)

BENEFITS:

• Generous paid time off including vacation, personal, sick, and holiday time
• Medical, Dental, Vision, Life Insurance, 403b plan with company match
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program and access to other free health programs
• Community volunteer opportunities
• Professional development and training opportunities