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Department:&nbsp; &nbsp;Community Impact&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp;&nbsp; Senior Director, MISSION UNITEDStatus:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exempt, Full-TimeGeneral Description: The Data and Systems Analyst is a critical member of the MISSION UNITED team at United Way of Broward County (UWBC) who engages in proactive problem-solving and critical thinking/analysis related to all veteran services. This position provides systems support for all data systems utilized by UWBC MISSION UNITED, including but not limited to the Services and Activities Management Information System (SAMIS), The Homeless Management Information System (HMIS), and data focused on UWBC functional zero initiative for veteran homelessness.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Collaboratively develops quality assurance, performance review, program monitoring and reporting tools in specified program areas for the collection of system, strategy, program, and participant-level data, and for use in assessing provider contract and overall initiative performance.</li><li>Regularly appraises program performance statistics and data analyses in all impact areas, at both the individual contract and cross-program levels, including analysis and synthesis of results and quarterly report summaries to the appropriate directors.&nbsp;</li><li>Provides training and technical assistance to funded agencies, other UWBC staff, and community members to build capacity for continuous self-assessment (e.g., results-based accountability, data collection and reporting, interpretation and utilization of evaluation results, continuous quality improvement) in alignment with Council on Accreditation (COA) and Veteran Administration (VA) requirements.&nbsp;</li><li>Supports comprehensive technical and administrative guidance of all systems for staff, service providers, and community stakeholders. This includes support related to both back and front-end administrative functions and application operating policies and procedures.</li><li>Responsible for managing upgrades to ensure systems remain current as well as testing new application software to ensure it will function as designed. &nbsp;</li><li>Responsible for updating and ensuring that the Data Quality Plan is implemented.</li><li>Creates dashboards, scorecards, and other data presentation documents for internal and external business needs.&nbsp;</li></ol>Other Job Duties:<ul><li>Manage the data sharing/CHO agreement with Broward County Government for HMIS access, security, project management, and updates.</li><li>Contributes to cross-organization coordination and communication by disseminating data-specific information and updates.</li><li>Conducts weekly, monthly, and quarterly data audits as needed to ensure data integrity and compliance.</li><li>Ensures data accuracy, proofing information, correcting errors as needed to assure valid and accurate reports.</li><li>Conducts troubleshooting with management and staff as opportunities for improvement and/or as problems arise to promote consistency of system use and reporting.</li><li>Respond accurately and timely to all data and system inquiries.</li><li>Adhere to all policies and procedures of United Way of Broward County.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Contributes to various reports and presentations that communicate results from MISSION UNITED to a variety of audiences/stakeholder groups by summarizing data and findings through written reports and verbal presentations.&nbsp;</li><li>Actively participates in team meetings and discussions related to program reviews, performance, monitoring, and planned courses of action.</li><li>As needed, participates on committees and groups that involve data projects, and in local, state, and national efforts.</li></ul>Supervises: Technology focused volunteers and student interns.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree in computer science, Management and Information Systems, or related field required. Masters preferred. Certification in data analysis preferred. Experience in Human Services and/or Public Administration preferred.</li><li>At least three (3) years of directly related experience in conducting system administration.</li><li>Strong analytical/critical thinking skills and content area knowledge and expertise related to core impact areas of the United Way and program evaluation/performance measurement.</li><li>Solid proficiency in the use of all office software applications (including Word, Excel, PowerPoint, etc.).&nbsp;Proficiency in database and statistical programs, including SPSS, is a plus.</li><li>Demonstrated advanced knowledge, skills and experience in development and management of large, complex datasets, including quality assurance, data cleaning and analysis, etc.</li><li>Ability to gather and analyze available data/information and draw logical conclusions, and effectively communicate results verbally and in writing to audiences of various levels and backgrounds, including formal presentations as well as clearly written reports and documents.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds, and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Data and Systems Analyst, MISSION UNITED

POSITION SUMMARY&nbsp;(Hybrid, minimum of 3 days in office - Alexandria, VA – core hours 8:30 am to 4:30 pm)We are seeking a seasoned and innovative Senior Director of IT Infrastructure to lead our team in overseeing and enhancing the organization’s IT infrastructure. This pivotal role requires extensive experience in managing onsite and cloud-based systems, network operations, and support teams. The Senior Director will be responsible for designing and implementing infrastructure strategies that ensure operational excellence, security, and scalability. The ideal candidate will have a strong background in developing robust information security measures, modern identity solutions, and optimizing a fully SaaS environment (email, calendaring, Microsoft 0365). This role requires a visionary leader who can drive digital transformation initiatives while ensuring the highest level of service and reliabilityThis is a senior-level position requiring a high degree of autonomy supporting the office of the CTO. The Senior Director will regularly interact with senior executives and other department heads, ensuring the seamless operation of the organization’s infrastructure. The role demands strategic thinking and an ability to balance long-term planning along with effective day-to-day management of IT Infrastructure and operations. The ideal candidate is expected to have a proactive approach, solving operational issues before they escalate and also routinely inspecting the network infrastructure while proactively looking for issues, and working to improve the organization's Infrastructure and network performance.This senior-level role demands a dynamic and forward and strategic thinking leader capable of driving transformational IT infrastructure initiatives. The Senior Director of IT Infrastructure will work closely with the Chief Technology Officer and other senior executives, providing strategic direction and ensuring that IT infrastructure supports business growth, operational efficiency, and security. The ideal candidate will be able to balance strategic vision with the technical expertise needed to oversee day-to-day operations, deliver high-impact projects, and ensure business continuityKEY RESPONSIBILITIES: &nbsp;An individual must be able to perform each duty listed below at a satisfactory level:&nbsp;&nbsp;<ul><li>Develop, lead, and implement the strategic planning and execution of all IT infrastructure initiatives, including cloud services, network operations, data center, telecommunications, and the help desk team.&nbsp;</li><li>Oversee the design, implementation, and maintenance of IT infrastructure systems, ensuring optimal performance, scalability, and security.&nbsp;Including the management and optimization of cloud-based server infrastructure. Ability to assess the need for new equipment and software.&nbsp;</li><li>Manage relationships with cloud service providers and ensure effective utilization of services.&nbsp;</li><li>Manage cross-functional IT team responsible for infrastructure, cloud operations, and network management, ensuring seamless day-to-day operations.</li><li>Develop and implement IT infrastructure policies, procedures, and best practices that align with industry standards and organizational goals.</li><li>Ensure robust and secure network operations, including monitoring, maintenance, and troubleshooting.</li><li>Oversee the helpdesk team to ensure prompt and effective support for all IT-related issues.</li><li>Implement and manage ITIL processes for incident, problem, and change management.</li><li>Drive innovation by identifying and adopting emerging technologies, including modern identity solutions and advanced cloud services, to support business growth and operational efficiency.</li><li>Collaborate closely with the Data Privacy &amp; Date Security team to implement and monitor comprehensive cybersecurity measures, ensuring data integrity and protection.</li><li>Lead efforts to modernize legacy systems and transition the company to a fully SaaS-based infrastructure.</li><li>Develop and lead disaster recovery and business continuity planning ensuring that it is robust, tested, and effective for all critical systems.</li><li>Manage relationships with third-party vendors, negotiating contracts and ensuring performance metrics are met.</li><li>Develop and manage the IT infrastructure budget, ensuring cost efficiency while meeting the needs of the organizational needs and objectives of the business.</li><li>Oversee daily IT Infrastructure operations, including maintenance, and security services, ensuring efficiency and safety.&nbsp;</li><li>Develop and manage the organization’s technology Infrastructure annual budget, ensuring cost-effective use of resources and adherence to financial targets. Ensuring that all invoices relating to the infrastructure and services are routed and paid in on-time. Coordinate efforts with the Finance budget team to create and manage the capital budget planning and execution.&nbsp;</li><li>Ensure timely submission of all contracts to the Business Review Process, including Legal Sufficiency review.&nbsp;</li><li>Mentor and develop team members, fostering a culture of continuous improvement and professional growth.</li><li>Ensure compliance with all local, state, and federal regulations.</li><li>Serve as the primary point of contact for senior leadership regarding all IT Infrastructure and help desk needs.&nbsp;</li></ul>ESSENTIAL DUTIES OF THE POSITION:<ul><li>Supervise IT Infrastructure and help desk staff and oversee their work schedules, training, and performance.</li><li>Monitor and maintain all IT Infrastructure systems, including telecommunications, network, and email systems.&nbsp;</li><li>Provide leadership and mentorship to IT infrastructure and operations teams, fostering a culture of collaboration, innovation, and excellence.</li><li>Oversee cloud migration strategies and the ongoing management of cloud platforms, including AWS, Azure, or Google Cloud.</li><li>Ensure high availability and disaster recovery solutions are in place for critical infrastructure services.</li><li>Monitor the performance of IT infrastructure and make recommendations for improvements to meet business requirements.</li><li>Stay updated on the latest trends in IT infrastructure, cloud computing, cybersecurity, and emerging technologies, ensuring the organization remains at the forefront of innovation.</li><li>Partner with stakeholders across the business to understand their needs and ensure infrastructure solutions support overall business objectives. Track key performance indicators (KPIs) related to facility management and report on progress to senior leadership.</li><li>And other duties as assigned.</li></ul>JOB REQUIREMENTS:<ul><li>Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.</li><li>Minimum of 8 years of experience in IT infrastructure management, with at least 3 years in a senior leadership role.</li><li>Extensive experience in managing cloud-based environments (AWS, Azure, Google Cloud) and a deep understanding of SaaS architectures, including hands-on experience with email.</li><li>Proven track record of implementing and managing network infrastructure, data centers, and IT operations in a nonprofit environment.</li><li>Strong understanding of cybersecurity best practices and experience working closely with security teams to ensure infrastructure security.</li><li>Experience with identity management and access control systems such as SSO, MFA, and other modern identity solutions.</li><li>Exceptional leadership skills with the ability to mentor and lead high-performing teams.</li><li>Excellent project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.</li></ul>&nbsp;This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $ 145,000 to $ 155,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation - Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking - Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration - Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management - Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications - Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity - Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:Victoria.Privett@uww.unitedway.org" target="_blank">Victoria.Privett@uww.unitedway.org</a> or call 703 -836-7112 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value the visible and invisible qualities that make you who you are.We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive to include diversity, equity, and inclusion practices at the center of our daily work.We commit to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

United Way Worldwide

Senior Director, Information Technology, Infrastructure

United Way of Greater Cincinnati (UWGC) has an immediate opening for an IT Project Manager who will join our technology team and oversee a wide variety of technology-related projects across UWGC. The ideal candidate will be highly detail-oriented with excellent communication skills, effective problem-solving skills, and a proven track record of collaborating with vendors, in-house personnel as well as forming high-performing team of experts for each project to maximize resources and efficiency. This role will work closely with subject matter experts and cross-functional teams to improve service delivery, aligning technology with strategy, as well as adoption and governance of all UWGC’s technologies.
Key Areas of Responsibility:
Technology Strategy &amp; Implementation
<ul><li>Collaborate with cross-functional stakeholders to elicit, document, and prioritize business needs and requirements.</li>
<li>Work with functional and technical teams to design solutions that meet business requirements, including providing input on system design and functionality, identifying problems, creating solutions and implementing efficiency improvements.</li>
<li>Ensure initiatives align to the organization’s business objectives and final implementations stay on strategy.</li>
<li>Drive project management activities for technology initiatives, including project planning, monitoring progress, and identifying and mitigating risks. Proactively communicate project updates, progress, and issues effectively to ensure alignment.</li>
<li>Oversee acquisition of resources and materials as needed before and during projects and negotiating price and payment agreements with vendors.</li>
<li>Create and maintain detailed documentation, including project timelines, status reports, business requirements documents, process flow diagrams and user stories.</li>
<li>Manage the ongoing success of organizational technical implementations and governance.</li>
<li>Develop documentation and implement change management practices to implement process improvements and business continuity plans in collaboration with relevant teams.</li>
<li>Staying informed of relevant trends and industry news for current or new technology initiatives.</li>
<li>Act as a bridge between business stakeholders and technical teams.</li>
<li>Collaborate with QA teams to develop test plans and test cases.</li>
<li>Monitor testing activities to ensure the quality of delivered solutions.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor’s degree in business administration, Information Technology, or a related field.</li>
<li>Minimum of 5+ years of proven experience as a Project Manager or in a related role.</li>
<li>Extensive leadership experience and strong teaming abilities.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent analytical, computer and math skills.</li>
<li>Knowledge of new and established technologies (e.g. CRM, IT Infrastructure Systems, Financial Systems, Digital Engagement, Productivity tools, etc.).</li>
<li>Proficiency in project management methodologies (e.g., Agile, Scrum).</li>
<li>Ability to work independently and collaboratively as part of a team.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Demonstrates analytical and problem-solving abilities; absorbs new ideas and concepts quickly.</li>
<li>Passion for discovering new things and ability to learn quickly.</li>
<li>Effectively communicates and presents information in business-friendly and user-friendly terms and responds to questions from various levels within the organization and from stakeholders, business partners and external agencies.</li>
<li>Consults with team to prioritize key data sources, conduct analysis, identify key performance indicators, and create dashboards and reports.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results orientation.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
</ul>Salary starting $65,000 plus competitive benefits package.
Applicants should apply by&nbsp;Wednesday, January 31, 2024,&nbsp;via the link below:
<a href="https://jobapply.page.link/SLoDB" target="_blank">https://jobapply.page.link/SLoDB</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

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