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OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits, and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting.e are a team of adaptive, driven, focused, and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible, with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: Director of Business Systems &amp; Data Analytics (Salesforce CRM)Department or Location: OperationsPOSITION SUMMARYReporting to the Chief Operating and Financial Officer, the Director of Business Systems &amp; Data Analytics will lead the management and evolution of our internal systems—most critically, our Salesforce-based CRM. This role is essential to ensuring our technology supports our staff, enhances our fundraising and programmatic efforts, and enables data-informed decision-making across the organization.You’ll serve as a bridge between technology and people, helping staff articulate their needs and translating those into thoughtful, scalable solutions. You’ll also play a key role in maintaining data integrity, managing integrations with platforms like fundraising and accounting tools, and supporting continuous learning through documentation and training.<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.<ul><li>Salesforce CRM Leadership:<ul><li>Serve as the primary administrator and strategist for our Salesforce CRM.</li><li>Design and implement fixes and enhancements that support financial reporting, fundraising, program delivery, and stakeholder engagement.</li><li>Manage integrations with platforms such as GoodWorld, Sage Intacct, Form Assembly and more.</li></ul></li><li>Systems Strategy &amp; Implementation:<ul><li>Evaluate and improve the performance of existing systems, including our CRM, fundraising, accounting and direct assistance platforms.</li><li>Lead or support the implementation of new tools that align with our mission and operations.</li><li>Ensure systems are user-friendly, efficient, and aligned with nonprofit best practices.</li></ul></li><li>Cross-Functional Collaboration:<ul><li>Act as a product manager for internal systems—gathering input, identifying needs, and delivering solutions.</li><li>Facilitate communication between technical and non-technical staff.</li><li>Maintain clear documentation and lead training efforts to support staff onboarding and ongoing learning.</li></ul></li><li>Data Management &amp; Reporting:<ul><li>Oversee data quality, governance, and reporting across platforms.</li><li>Maintain and develop dashboards and reports to support fundraising, program evaluation, and strategic planning.</li><li>Promote a culture of data-informed decision-making.</li></ul></li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>Develop and execute strategies to produce an increase in staff satisfaction and understanding of how to use our business systems to perform their work</li><li>Individual donors and corporate partners express high level of satisfaction with the user experience when donating to or campaigning for United Way</li><li>Increase in the ability to make data-driven decisions, across the organization.</li><li>Decrease in operating timeline for key tasks through automation, efficient processes and staff training.</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Bachelor’s degree in business systems, information technology, computer science, finance/accounting, or other related field; or equivalent experience.</li><li>Minimum 5 years of experience in business systems or CRM management, with at least 2-3 years focused on Salesforce.</li><li>Expert-level proficiency in SQL and/or SOQL preferred; intermediate level required, with a demonstrated ability to improve in proficiency of various systems and languages as needed.</li><li>Proven ability to manage system integrations and lead cross-functional projects.</li><li>Experience working in or with nonprofit organizations.</li><li>Excellent communication and stakeholder engagement skills, especially when discussing highly technical content.</li><li>Demonstrated experience with product management or user-centered design principles.</li><li>Strong understanding of nonprofit accounting, fundraising, donor engagement, and program operations preferred.</li><li>Salesforce certifications (Administrator, Advanced Administrator, or Platform App Builder) are a plus.</li><li>Proven experience and success in project management with a high degree of reliability, thoroughness, consistency, organization and accuracy is required.</li><li>Ability to use discretion and maintain confidentiality when handling sensitive data.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 29, 2025UWGKC Value PropositionWork Environment: Hybrid (combined virtual and in-person office)Benefits: Full health and dental coverage; Flexible Paid Time Off; HSA, 403B with company match; paid parental leave and paid extended medical leave, flexible office culture; employee development opportunities.Position Leader: Chief Operating and Financial OfficerPosition Leads: Manager, Data Management &amp; AnalyticsFLSA Status: Exempt (Salary)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies, and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education, and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national, and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students, and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Director of Business Systems & Data Analytics (Salesforce CRM)

<h4 id="h-employment-and-careers">WORK UNITED</h4> <h2> Program Manager, Tech Education </h2> <dl> <dt> Job Title </dt> <dd> Program Manager, Tech Education </dd> </dl> <dl> <dt> Job ID </dt> <dd> 27760009 </dd> </dl> <dl> <dt> Work Hybrid </dt> <dd> Yes </dd> </dl> <dl> <dt> Location </dt> <dd> Orlando, FL, 32804&nbsp; Hybrid </dd> </dl> <dl> <dt> Other Location </dt> </dl> <dl> <dt> Description </dt> <dd> POSITION SUMMARY Responsible for the planning, implementation, and continuous improvement of the Heart of Florida United Way’s Digital Horizons program. The internal title for this position is Program Manager, Digital Horizons.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level: <ul> <li>Oversee the day-to-day operations of all programmatic areas under the position’s scope. </li> <li>Develop content expertise on all programmatic areas under the position’s scope. </li> <li>Implement and maintain policies and procedures in all programmatic areas under the position’s scope. </li> <li>Lead the development and daily operations of the United Learning Lab, including scheduling, educational programming, and on-site logistics.</li> <li>Build and maintain community partnerships to support meaningful engagement, relevant programming, and successful site delivery.</li> <li>Develop and provide training on all programmatic areas under the position’s scope. </li> <li>Constantly monitor and provide leadership and support to direct reports.</li> <li>Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development. </li> <li>Ensure that the team maintains detailed, accurate and timely records.</li> <li>Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered.</li> <li>Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li> <li>Collaborate with department leadership to develop strategies that will maximize synergies among all current and new program areas.</li> <li>Develop and maintain existing partnerships with key stakeholders.</li> <li>Provide detailed reporting on program outputs and outcomes for key stakeholders.</li> <li>Work closely with the Grants Administration team on monitoring reports, deliverables, and proposals. </li> <li>Collect participant success stories to highlight program achievements. </li> <li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li> <li>Facilitate outreach events to increase knowledge of Digital Horizons program services.</li> <li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li> </ul> JOB REQUIREMENTS Job requirements include: <ul> <li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li> <li>Three to five years in nonprofit, information technology, program management, or project management preferred. </li> <li>Knowledge or ability to assimilate information related to the digital divide. </li> <li>Public speaking and presentation experience required.</li> <li>Advanced experience with Microsoft Office required. </li> <li>Customer service skills and experience required. </li> <li>Ability to edit, complete, and assemble reports.</li> <li>Attention to detail and accuracy. </li> <li>Excellent analytical skills. </li> <li>Ability to multi-task and work in a fast-paced environment.</li> <li>Strong communication skills, both written and orally, required. </li> <li>Ability to utilize critical thinking and problem-solving skills. </li> <li>Ability to utilize organizational skills effectively. </li> <li>Must have access to a private, secure, and stable internet connection.</li> <li>Must have access to a quiet, confidential workspace.</li> <li>Bilingual is a plus. </li> </ul> COMPETENCY REQUIREMENTS ​Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Problem Solving - Ability to identify and resolve problems. Planning &amp; Organization - Ability to plan and organize work activities. Leadership - Motivate and inspire others. Conflict Resolution - Encourage open communication to resolve difficult situations. Managing People - Provide direction to subordinates that encourages performance.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDS Physical demands include: <ul> <li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li> <li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li> <li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li> <li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer. </li> <li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li> <li>Constantly viewing information on a computer screen.&nbsp; </li> <li>Frequently traveling to the office or offsite location. </li> <li>Occasional standing for prolonged periods.</li> <li>Occasional lifting and moving of items weighing up to approximately 30 pounds.</li> <li>Occasional bending, stooping, or kneeling.​​​​​​</li> </ul> WORKING CONDITIONS Working conditions include:<ul> <li>Hybrid inside working environment. </li> <li>High level of long periods of concentration.</li> <li>Frequent interactions with internal and external customers.</li> <li>Reliable transportation required.</li> </ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over. </dd> </dl> <dl> <dt> Pay Range </dt> <dd> $58,656.00 &nbsp; None to $0.00 &nbsp; None </dd> </dl> <h3> Option 1: Create a New Profile </h3>

Program Manager, Tech Education 

United Way of Greater Cincinnati (UWGC) has an immediate opening for an IT Project Manager who will join our technology team and oversee a wide variety of technology-related projects across UWGC. The ideal candidate will be highly detail-oriented with excellent communication skills, effective problem-solving skills, and a proven track record of collaborating with vendors, in-house personnel as well as forming high-performing team of experts for each project to maximize resources and efficiency. This role will work closely with subject matter experts and cross-functional teams to improve service delivery, aligning technology with strategy, as well as adoption and governance of all UWGC’s technologies.
Key Areas of Responsibility:
Technology Strategy &amp; Implementation
<ul><li>Collaborate with cross-functional stakeholders to elicit, document, and prioritize business needs and requirements.</li>
<li>Work with functional and technical teams to design solutions that meet business requirements, including providing input on system design and functionality, identifying problems, creating solutions and implementing efficiency improvements.</li>
<li>Ensure initiatives align to the organization’s business objectives and final implementations stay on strategy.</li>
<li>Drive project management activities for technology initiatives, including project planning, monitoring progress, and identifying and mitigating risks. Proactively communicate project updates, progress, and issues effectively to ensure alignment.</li>
<li>Oversee acquisition of resources and materials as needed before and during projects and negotiating price and payment agreements with vendors.</li>
<li>Create and maintain detailed documentation, including project timelines, status reports, business requirements documents, process flow diagrams and user stories.</li>
<li>Manage the ongoing success of organizational technical implementations and governance.</li>
<li>Develop documentation and implement change management practices to implement process improvements and business continuity plans in collaboration with relevant teams.</li>
<li>Staying informed of relevant trends and industry news for current or new technology initiatives.</li>
<li>Act as a bridge between business stakeholders and technical teams.</li>
<li>Collaborate with QA teams to develop test plans and test cases.</li>
<li>Monitor testing activities to ensure the quality of delivered solutions.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor’s degree in business administration, Information Technology, or a related field.</li>
<li>Minimum of 5+ years of proven experience as a Project Manager or in a related role.</li>
<li>Extensive leadership experience and strong teaming abilities.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent analytical, computer and math skills.</li>
<li>Knowledge of new and established technologies (e.g. CRM, IT Infrastructure Systems, Financial Systems, Digital Engagement, Productivity tools, etc.).</li>
<li>Proficiency in project management methodologies (e.g., Agile, Scrum).</li>
<li>Ability to work independently and collaboratively as part of a team.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Demonstrates analytical and problem-solving abilities; absorbs new ideas and concepts quickly.</li>
<li>Passion for discovering new things and ability to learn quickly.</li>
<li>Effectively communicates and presents information in business-friendly and user-friendly terms and responds to questions from various levels within the organization and from stakeholders, business partners and external agencies.</li>
<li>Consults with team to prioritize key data sources, conduct analysis, identify key performance indicators, and create dashboards and reports.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results orientation.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
</ul>Salary starting $65,000 plus competitive benefits package.
Applicants should apply by&nbsp;Wednesday, January 31, 2024,&nbsp;via the link below:
<a href="https://jobapply.page.link/SLoDB" target="_blank">https://jobapply.page.link/SLoDB</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

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