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Title: 211 CoordinatorReports To:&nbsp;211 Regional Director (Northern Utah Region)United Way of Northern Utah Mission:&nbsp;We Unite people and organizations to build healthy, stable and well-educated communities where individuals, families, and neighborhoods thrive.Summary:&nbsp;The 211 Coordinator is a key member of the 211 Northern Utah Team, responsible for the comprehensive management of the 211-Database that comprises local community services and resources across three counties served by the United Way of Northern Utah (UWNU), including Weber, Morgan, and Box Elder counties. This role entails direct communication with partner organizations to ensure accurate information for 211 callers and participating in community outreach events to build relationships and gather information. This role includes responding to 211 requests through phone, text, in-person, and email and tracking data on referrals and service navigation efforts for UWNU. Strong organizational, communication, and interpersonal skills are essential, and experience in community outreach is preferred.Key Responsibilities:211 Database Management<ul><li>Monitor and continuously update highly-used community services by collaborating with local providers to ensure they are portrayed accurately in the 211 database and website. This includes activating seasonal services and reflecting changes in agencies and programs.</li><li>Conduct annual updates for all local providers in the 211 database using various communication channels. Follow InformUSA standards and statewide style guidelines to ensure compliance with contractual quality requirements</li><li>Create resource lists of local community services for special needs populations.</li><li>Address concerns of stakeholders and partners as they arise and occasionally meet with local service providers to understand services to the community.</li><li>Work with the 211 Statewide Team to implement strategic priorities in the UWNU service area.&nbsp;</li></ul>Resource Navigation &amp; Data Tracking<ul><li>Assist high-needs clients by providing short-term case management and service navigation to identify their needs and help them stabilize their situation. Conduct follow-up calls with clients. Navigating assistance requests from various channels, including calls to UWNU and the 211-connection center, walk-ins, and referrals from schools and community partners.</li><li>Oversee data tracking and reporting regarding service navigation and referrals. Collect and prepare monthly reports for the 211 statewide system.</li><li>Occasionally attend community outreach events as assigned by the supervisor to represent 211 in the community. Gather new partner information to incorporate into the database and develop relationships with local partners and clients.</li></ul>Administrative Duties<ul><li>Represent 211 on the UWNU Data Committee that focused on standardizing data practices and policies. Implement the committee’s plan for the 211 program.&nbsp;&nbsp;</li><li>Share and promote current and new services/resources awareness to internal and external partners.&nbsp;</li><li>Support United Way annual events, fundraising efforts, and other activities as assigned.</li><li>Attend UWNU Staff meetings and other team meetings as needed.&nbsp;</li><li>Perform other related duties as assigned by the supervisor.</li></ul>Required Competencies:<ul><li>Written and Verbal Communication: Strong ability to communicate in a friendly and effective manner with persons with diverse backgrounds via phone, emails, verbal conversations, reports, and presentations.</li><li>Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Tech/data Proficiency: Comfort with databases, customer relationship management software, Microsoft 365 and Google Suite.</li><li>Team Player: Works well with others to achieve a shared goal, while also contributing to the team's success.</li><li>Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, with the ability to identify and correct errors, follow procedures precisely, and maintain high standards of quality in work.</li><li>Relationship Building: Ability to engage, motivate, and maintain positive relationships with community members, community partners, and colleagues.</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment</li><li>Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well</li><li>Action-oriented: Look for new solutions to old problems and take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.&nbsp;</li><li>Responsive: Ability to respond promptly, prioritize inquiries, and act as needs arise.</li><li>Self-Starter: Demonstrates the ability to work independently and take initiative, by possessing a proactive approach to work, anticipating challenges, and resolving them efficiently while maintaining accountability for deliverables..</li><li>Open to Feedback: Encourages a feedback-rich environment by soliciting input and fostering open communication within the team.</li></ul>Position Requirements:<ul><li>Minimum 1 year post-secondary education/training or equivalent experience.</li><li>Bi-lingual English/Spanish</li><li>Strong customer service skills, including exceptional telephone etiquette with the ability to calmly treat partners and clients with dignity, respect, compassion, understanding, and empathy.</li><li>Comfort with technology, including typing while speaking on the phone, reviewing multiple screens, utilizing text and chat, and using Microsoft Office products, particularly Microsoft Excel and Outlook email</li><li>Ability to maintain a flexible work schedule, adjust as needed to occasional evening and weekend activities and events, and occasional local travel within the UWNU service area of Northern Utah.&nbsp;</li><li>Must possess a valid driver's license, auto insurance, and daily access to a reliable vehicle to fulfill job responsibilities, including occasional travel within the service area (mileage reimbursed).</li></ul>Preferred Qualifications:<ul><li>Basic knowledge of database functions and Salesforce CRM.</li><li>Intermediate skill level or above with Microsoft Excel.</li><li>Familiarity and experience with local Health and Human Services agencies and/or nonproﬁt organizations in Northern Utah.</li></ul>Compensation:Wage: $18 - $21 per hour, based on experience and qualiﬁcationsBenefits: A comprehensive benefits plan includes paid vacation, sick, and holiday time; access to supplemental insurance options, and an organization-matched 403(b) plan of up to 10% after one year of employment.&nbsp;Location: Ogden, UT (2955 Harrison Blvd). This position requires regular attendance, collaboration, and interaction with team members and community members. Occasional travel may be needed to the Salt Lake United Way Office and within the UWNU service area, which includes Weber, Morgan, Box Elder, Cache, and Rich counties.Hours: Part-time, non-exempt. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. Work hours are subject to change based on United Way events and activities happening in the community.How to apply:&nbsp;Send a cover letter AND resume to UWNU Hiring at&nbsp;<a href="mailto:hiring@uwnu.org" target="_blank">hiring@uwnu.org</a>. &nbsp; Applications will NOT be considered without providing BOTH a cover letter AND resume. You may address cover letters and other communications to the 211 Coordinator Hiring Committee. Please include the job title in the subject line and/or attachment names in your email.&nbsp;UPDATED Closing Date: January 1, 2025

211 Coordinator

Position Summary: (Eligible for Hybrid/ 3 days in office - Alexandria, VA)The IT Security and Privacy Engineer will play a critical role in maintaining and strengthening United Way Worldwide security and privacy posture. Reporting to the Sr. Director, Privacy and Cybersecurity, this position supports the organization’s strategic goals by ensuring a robust, scalable, and continuously improving approach to security and privacy.&nbsp;This role combines a strong technical focus with an emphasis on documentation, monitoring, and collaboration. &nbsp;Candidates with a passion for developing innovative solutions, solving complex problems, and cultivating a security-first mindset across the organization will excel in this position. 3+ years of relevant experience in the field. Nonprofit experience valued.Key Highlights:<ul><li>Strategic Impact; Act as a key driver of security and privacy improvements, aligning efforts with nonprofit challenges and opportunities.&nbsp;</li><li>Dynamic Growth: Gain real-world experience in balancing governance and operational demands, while promoting security and privacy by design.&nbsp;</li></ul>If you excel under pressure, bring a calm, thoughtful, and focused demeanor to challenges, and are excited to grow your expertise in a supportive and mission-aligned environment, this is the role for you!Key Responsibilities and Essential Duties:<ul><li>Ensure, maintain and document security compliance across all platforms and applications.</li><li>Monitor emerging threats and stay informed on industry security best practices.</li><li>Evaluate and recommend new technologies and initiatives, emphasizing privacy and security by design principles.&nbsp;</li><li>Develop and lead security training and awareness initiatives across staff and key stakeholders.&nbsp;</li><li>Monitor data sets to manage data retention policies</li><li>Collaborate with application and platform administrators to optimize security protocols and implement remediation strategies.&nbsp;</li><li>Actively contribute to the following teams and initiatives:<ul><li>Incident Response Team</li><li>Disaster Recovery and Business Continuity Planning</li><li>Risk Assessments</li><li>Policy Development</li><li>Vulnerability and Patch Management</li><li>Vendor Security Assessments</li><li>Compliance audits, reviews, and remediation efforts.</li></ul></li></ul>Job Requirements:Candidates should have experience with some or all of the following areas:<ul><li>IT Infrastructure and Security:&nbsp;<ol><li>Cloud security, platform security, and familiarity with AWS, Azure, and Microsoft 365 Security.</li><li>Experience with Zero Trust architecture and endpoint security solutions.</li></ol></li><li>Tools and Platforms:&nbsp;<ol><li>TenableOne, Splunk, OneTrust Third Party Risk Management, Salesforce, Snowflake, Drupal or other web applications.</li></ol></li></ul>Security Technical Expertise:&nbsp;<ol><li>Penetration testing, IT risk assessment, vulnerability management and remediation prioritization.</li></ol><ul><li>Threat Monitoring:&nbsp;<ol><li>Log aggregation, analysis, and threat detection.</li></ol></li><li>Frameworks and Standards:&nbsp;<ol><li>Knowledge of NIST 800-53, NIST Cybersecurity Framework (CSF), PCI Compliance, and CIS Baseline Benchmarks as well as other regulatory compliance measures.&nbsp;</li></ol></li><li>Privacy and Governance:&nbsp;<ol><li>Familiarity with privacy regulations such as GDPR, CCPA, and emerging privacy trends, and AI governance and security best practices.</li></ol></li><li>Excellent written and verbal communication and exceptional attention to detail</li><li>An interest in working for a non-profit and alignment with the mission of United Way.&nbsp;</li></ul>Educational Background and Certifications:<ul><li>Bachelor’s degree in Cybersecurity, Management Information Systems (MIS), Computer Science, or equivalent work experience.</li><li>Industry Certifications:&nbsp;Preference for candidates with industry certifications such as CIPP/US, CIPP/EU, CIPM, CISSP, CISM or Security+ or others relevant to cybersecurity are highly preferred</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENT:The budgeted lifespan salary range for this position is currently $110,000 to 130,000 per year. Salaries are determined by several factors including applicant’s knowledge, skills, experience.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level and be able to work onsite in Alexandria, VA:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance of an assigned department, as well as the effective and efficient utilization of UWW resources. &nbsp;Articulates and communicates work goals and objectives, as well as expected work results. Adheres to ed work quality standards &nbsp;in order to help ensure the attainment of departmental goals and objectives. Accepts responsibility for the outcomes achieved. Protects the United Way brand, promoting its relevance and status to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Weighs the pros and cons of available options and provides input on departmental decisions. Seeks input from team leaders on the potential impact of decisions on their ability to effectively achieve desired outcomes/results. Identifies and communicates departmental/organizational tactics, challenges and opportunities.&nbsp;Teamwork Collaboration -&nbsp; Partner effectively across the organization’s diverse teams to achieve goals. . Provides input and clarity of direction around organization and department goal priorities. Provide support to empower work departments to be effective in &nbsp;meeting established organizational goals and objectives. Initiates and co-directs group change initiatives and serves as a change agent.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.This role requires a blend of technical expertise, analytical prowess, and effective communication skills to derive actionable insights from complex datasets. The successful candidate will contribute significantly to strategic decision-making processes. If you are passionate about privacy and security and contributing to organizational success, we encourage you to apply.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 or email&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits, including health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.

United Way Worldwide

IT Security and Privacy Engineer

United Way of Greater Cincinnati (UWGC) has an immediate opening for an IT Project Manager who will join our technology team and oversee a wide variety of technology-related projects across UWGC. The ideal candidate will be highly detail-oriented with excellent communication skills, effective problem-solving skills, and a proven track record of collaborating with vendors, in-house personnel as well as forming high-performing team of experts for each project to maximize resources and efficiency. This role will work closely with subject matter experts and cross-functional teams to improve service delivery, aligning technology with strategy, as well as adoption and governance of all UWGC’s technologies.
Key Areas of Responsibility:
Technology Strategy &amp; Implementation
<ul><li>Collaborate with cross-functional stakeholders to elicit, document, and prioritize business needs and requirements.</li>
<li>Work with functional and technical teams to design solutions that meet business requirements, including providing input on system design and functionality, identifying problems, creating solutions and implementing efficiency improvements.</li>
<li>Ensure initiatives align to the organization’s business objectives and final implementations stay on strategy.</li>
<li>Drive project management activities for technology initiatives, including project planning, monitoring progress, and identifying and mitigating risks. Proactively communicate project updates, progress, and issues effectively to ensure alignment.</li>
<li>Oversee acquisition of resources and materials as needed before and during projects and negotiating price and payment agreements with vendors.</li>
<li>Create and maintain detailed documentation, including project timelines, status reports, business requirements documents, process flow diagrams and user stories.</li>
<li>Manage the ongoing success of organizational technical implementations and governance.</li>
<li>Develop documentation and implement change management practices to implement process improvements and business continuity plans in collaboration with relevant teams.</li>
<li>Staying informed of relevant trends and industry news for current or new technology initiatives.</li>
<li>Act as a bridge between business stakeholders and technical teams.</li>
<li>Collaborate with QA teams to develop test plans and test cases.</li>
<li>Monitor testing activities to ensure the quality of delivered solutions.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor’s degree in business administration, Information Technology, or a related field.</li>
<li>Minimum of 5+ years of proven experience as a Project Manager or in a related role.</li>
<li>Extensive leadership experience and strong teaming abilities.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent analytical, computer and math skills.</li>
<li>Knowledge of new and established technologies (e.g. CRM, IT Infrastructure Systems, Financial Systems, Digital Engagement, Productivity tools, etc.).</li>
<li>Proficiency in project management methodologies (e.g., Agile, Scrum).</li>
<li>Ability to work independently and collaboratively as part of a team.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Demonstrates analytical and problem-solving abilities; absorbs new ideas and concepts quickly.</li>
<li>Passion for discovering new things and ability to learn quickly.</li>
<li>Effectively communicates and presents information in business-friendly and user-friendly terms and responds to questions from various levels within the organization and from stakeholders, business partners and external agencies.</li>
<li>Consults with team to prioritize key data sources, conduct analysis, identify key performance indicators, and create dashboards and reports.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results orientation.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
</ul>Salary starting $65,000 plus competitive benefits package.
Applicants should apply by&nbsp;Wednesday, January 31, 2024,&nbsp;via the link below:
<a href="https://jobapply.page.link/SLoDB" target="_blank">https://jobapply.page.link/SLoDB</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

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