Senior Impact Manager- Family Resource Center Network

ABOUT US
United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.

JOB SUMMARY
The Senior Impact Manager leads efforts to strengthen the United Way Family Resource Center (FRC) Network, ensuring family-driven programming, partnerships, and engagement. This role supports the network director, lead agency and Parent Advisory Committees (PACs) in identifying resource gaps and expanding services for families. Key responsibilities include coordinating community and corporate partnerships, managing designated budgets, overseeing network outreach and event communication, and ensuring alignment with the Protective Factors Framework and NFSN Standards of Quality for Family Strengthening and Support. Additionally, this role provides contract oversight, ensures program compliance, and collaborates across departments to enhance the network’s impact. This position plays a critical role in strengthening the Family Resource Center Network’s infrastructure, driving sustainable impact and lasting community change.

PRIMARY DUTIES AND RESPONSIBILITES
Family Resource Center Network Specific Tasks
• Supports the lead agency and Parent Advisory Committees (PAC) in identifying and addressing resource gaps, ensuring that community and parent voice shape programming, events, and services within the UWSA FRC Model.
• Support the Network Director in providing oversight of the third-party evaluator for the Family Resource Center Network, to support data collection, program evaluation, and continuous improvement efforts. (CQI).
• Support the lead agency in developing and enhancing relationships with United Way funded and unfunded community partners to expand services available to families within the Family Resource Center Network.
• Support the lead agency and community partners in aligning their services with the Protective Factors Framework, family-centered approach, and NFSN Standards of Quality to ensure high-impact support for families across the network.
• Assist the lead agency in the development, implementation, and monitoring of an outreach plan that encompasses recruitment and retention strategies for families residing in the network’s priority and adjacent zip codes.
• Lead the development, maintenance, and communication of network-wide events, supports, updates and resources, ensuring clear, consistent messaging to families and community partners across the FRC Network.
• Manage the Family Resource Center basic needs process and budget line item to ensure the lead partner agency is aware of and access available funding to support families in successful program completion.
• Support the Director in the acquisition, expansion, and development of new FRC locations, including identifying potential sites, conducting feasibility assessments, negotiating lease agreements, and coordinating space planning efforts along with our lead agency and internal teams. Ensure alignment with internal protocols and processes to facilitate seamless development and operational readiness of new locations.
• Perform other duties needed to help drive the success of the FRC Network, Community Impact Department and United Way.
• Support the Network Director to ensure strategic engagement of corporate partners year-round through implementation of specific donor/corporate engagement strategies in partnership with the Resource Development team, Community Engagement staff, Marketing, and/or Volunteer Center.
• Consistently and accurately document key conversations, project interactions, follow-ups, and follow-through with prospective donors and corporate partners in United Way's customer management database to ensure relevant staff members are kept informed.
• Recognized as the Subject-Matter Expert on equitable community change and historical influences for the target areas served by the FRC Network.
• Oversee and manage designated budget allocations, including key FRC Network family engagement events, and externally secured sponsorships and donations beyond the core budget
• Participates as a champion, project lead, and/or member of organizational teams as required for volunteer/ campaign projects.
• Develops and customizes volunteer projects for various stakeholders alongside the Director of Community Engagement and Resource Development Relationship Managers.

United Way Senior Impact Manager Tasks
• Stay informed on best practices in Family Resource Center models by researching NFSN Standards of quality, Protective Factor Framework, and family-centered approaches. Incorporate these practices into the Family Resource Center Network’s strategies to ensure alignment with the family driven approach and community-driven support systems.
• Assist in organizing and facilitating network and practitioner meetings and periodic community meetings to include resident, parent engagement meetings, tours, open houses and meetings in schools, churches, neighborhood associations, etc.
• Maintain positive working relationships with all schools, parents and residents, and partners in priority neighborhoods.
• Promote HOPES III, MIECHV, Dual Generation, ReadyKidSA, Help Me Grow, and other appropriate activities, as assigned. through social media sharing and recruitment.
• Recognized as the Subject-Matter Expert on a UWSA Impact strategy or initiative building awareness, driving participation and providing expertise to staff, community, stakeholders and volunteers.
• Conduct aggressive outreach initiatives by attending and participating in events and meetings to promote the FRC Initiative and generate community awareness of the opportunities for both partners and families accessing the FRC Network.
• Establish a Community of Practice of frontline staff providing direct service at each FRC.
• Lead cross-impact council/cross-impact grant and cross-departmental initiatives advancing UWSA collective efforts.
• Work collaboratively with UWSA Impact Managers in the development of departmental initiatives and provide guidance in planning, design, and implementation of impact initiatives.
• Collaborate with the UWSA marketing and media team to ensure consistency in logistics, communication and messaging, and to develop year-round collective impact stories/products.
• Serve as staff point of contact for communications including products, printed materials, websites, newsletters, constant contact platform and social media.
• Assist Strategic Initiatives leader with planning and meeting facilitation designed to achieve goals.
• Manage all coordination and communication to include meeting notifications, meeting/ event/ tour logistics, meeting/tour/event notes, maintenance of rosters, contact logs, etc.
• Monitor and evaluate monthly reports and follow up with partners for correction and/or clarification.
• Make recommendations for corrective action as needed.
• Provide on-site support at the various Family Resource Centers, including event coordination, program fidelity assessments, staff check-ins, and operational oversight, to ensure seamless service delivery and alignment with the Family Resource Center model.
• Lead annual Partnership Agreement/Grant Compliance process to include reviewing content of all addenda and compiling for final review and signatures.

EDUCATION AND EXPERIENCE
• Bachelor’s degree – required / master’s degree – preferred in social work, Health & Human Services, Public Policy, nonprofit management or other related field of study.
• Five years or more experience in program management, community engagement, nonprofit leadership, or a related field.
• Experience in Family Resource Centers or similar community-based initiatives focused on supporting families that center parent voice and lived experience- preferred
• Strong background in cross-sector collaboration with government agencies, nonprofits, corporate partners, and community organizations.
• Demonstrated experience in managing large-scale initiatives, including strategic planning, implementation, and evaluation.
• Strategic leadership of collective impact efforts.
• Experience in working effectively in multicultural environments.
• Staff and volunteer management.
• Budget and fiscal management.

KNOWLEDGE, SKILLS & ABILITIES INFORMATION
• Knowledge of the nonprofit sector and ability to develop and maintain strong relationships with clients, community partners, donors, and volunteers.
• Ability to identify opportunities, build networks, and mobilize individuals and organizations in support of UWSA’s impact agenda.
• Strong verbal and written communication skills, including content development for various audiences and media.
• Demonstrated sensitivity, empathy, and non-judgmental approach toward individuals requiring assistance.
• Understanding of issues affecting families in poverty and prior experience working directly with under-resourced families.
• Professional, confident, and goal-oriented with strong leadership and team-building skills.
• Self-motivated, creative, and strategic thinker with the ability to problem-solve and manage multiple deadlines.
• Demonstrated independent decision-making and problem-solving ability in a fast-paced environment.
• Strong facilitation and presentation skills with experience engaging diverse stakeholders.
• Knowledge of Results-Based Accountability™, preferred.
• Expertise in data utilization related to community issues and impact measurement.
• Experience with budget management and committee-level volunteer coordination.
• Ability to manage relationships with diverse individuals and organizations.
• Detail-oriented with the ability to multitask effectively.
• Proficient in Microsoft Office Suite; experience with Adobe Product Suite, preferred.

UNITED WAY COMPETENCIES
Core Competencies (all United Way Professionals):
Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward

BENEFITS
• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

WORK ENVIRONMENT
• Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.
• Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.
• Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.
• Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.

PHYSICAL DEMANDS
• Sedentary work on a PC; sitting for extended periods of time, routinely.
• Movement within the office and during external meetings and events, regularly.
• Bends, stoops and twists, occasionally.
• Exerts up to 25 lbs. of force, occasionally.
• Facilitates, presents and collaboratively interacts with others, routinely.
• Perform repetitive tasks, i.e., typing and texting, routinely.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.

APPLY
To submit your application visit https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.
• Applications WILL NOT be accepted via email.
• Contact uwjobs@unitedwaysatx.org should you experience problems submitting your application.

United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.

United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | www.uwsastx.org