Individual Giving Coordinator

***Job opening closes at 5pm on Monday, November 9th***

If you love working in a strong team environment, are an effective, organized communicator, enjoy building relationships with others, and have a passion for equity-centered philanthropy, then United Way of Asheville and Buncombe County (UWABC) is where you want to be. As a crucial member of the Resource Development team, the Individual Giving Coordinator plays an essential role in managing direct mail, leading donor acknowledgements, and providing team project support while holding true to UWABC’s long-term strategic vision.

Position responsible for managing UWABC’s direct mail campaign, donor acknowledgements, and engaging individual donors through a giving society, and supporting the Resource Development department with various projects. Fundraising responsibilities equate to approximately 60% of this role.

KEY RESPONSIBILITIES

Manage the Direct Mail program

● Set and maintain standards for the direct mail strategy

● Responsible for carrying out all phases of the direct mail strategy

● Collaborate with VPRD to set annual revenue goals

● Develop and execute comprehensive, segmented messages for individual solicitations

● Collaborate with vendors to ensure timely production and distribution of appeals

● Maintain and update the direct mail Asana project as needed

● Work with CRM manager to create donor mailing lists based on set criteria

● Contact vendors to obtain updated addresses for donors and update data in CRM

● Analyze campaign results and recommend strategies for improvement

Giving Society Leadership

● Develop and execute individualized strategies to identify, cultivate, and solicit mid-level ($1K-$9,999K) donors

● Maintain an active schedule of committee meetings and other relationship-building opportunities

● Track mid-level donor goals, donor activity, next steps, and solicitations in Salesforce CRM and adjust strategies based on results

● Oversee and manage mid-level accounts; collaborate with VPRD to set annual fundraising goals

Lead All Donor Acknowledgements

● Lead the organization’s donor acknowledgement procedures for donors of all levels, ensuring that their experience aligns with the directives of the SOP

● Prepare personalized thank-you letters for donors per the timeline and UWABC brand standards

● Update digital acknowledgement templates annually

● Work with the ResDev team to secure volunteer signatures

● Oversee donor acknowledgement SOP

Portfolio Support for Resource Development Staff

● Assist Resource Development staff with updating donor profiles, conducting donor research, and developing donor packets for individual donor visits (portfolios)

● Support interdepartmental team leaders with strategy and project management General Administrative Support

● Coordinate with the Finance Department on donor relations and event sponsor-related billing and collections as appropriate

● Provide telephone support for the Resource Development team, including answering calls; recording and delivering accurate messages; referring complaints and requests for information to appropriate staff; and following up as needed

● As assigned, support the ResDev team with event planning and stewardship activities, including year-round engagement, and executing employee campaigns

● Work cross-departmentally to address time-sensitive priorities effectively

● Participate in United Way events and experiences as scheduled or requested

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are associated with the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM REQUIREMENTS

● Bachelor’s degree and 2 years of professional experience in the nonprofit sector related to fundraising and project coordination; or an equivalent combination of education and experience.

● Excellent editing skills and attention to detail.

● Experience working in deadline-driven environments.

● Commitment to UWABC's guiding principles and ability to model those principles

TECHNICAL SKILLS, ABILITIES, AND OTHER REQUIREMENTS

● Proficient with computers and software, including Google Suite and MS Office

● Ability to learn and use a variety of other software platforms (e.g., Zoom, Asana, CRM)

● Ability to manage multiple priorities, maneuver complex work environments, engage in planning and problem-solving, and execute details

● Demonstrated ability to use discretion and independent judgment and/or action in evaluating situations and making decisions

● Ability to communicate (oral and written) with coworkers, donors, vendors, service providers, and the community in a clear, service-oriented, and professional manner

● Excellent writing, communication, and presentation skills

● Holds self and other team members accountable for achieving results

● Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy

NICE TO HAVE

● Prior experience working within a United Way

WORK ENVIRONMENT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.

While performing duties of this position, the employee is regularly required to:

● Sit, stand, walk, reach with hands and arms

● Talk and hear

● Use finger and hand motion, including keyboarding

● Use close and distance vision, depth perception, and adjust focus

● Moderate stress level caused by tight deadlines

● Use a computer for extended periods

● Interact in an office environment that contains a moderate amount of noise

● Lift up to 20 lbs.

● Drive a vehicle within the region

This position is exempt from overtime regulations. This position is based in our office in Asheville, NC for at least 70% of the schedule. After an orientation period and if the work allows, this position may choose to work remotely for up to 30% of the schedule.

Reports To: VP of Resource Development

Supervises: 0

Hours: 40/week

Hiring Range and Benefits: $45,700 to $57,200 annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), contributions to health, dental, and vision insurance benefits and self-care fund, life and disability insurance, and coaching and support.

United Way of Asheville and Buncombe County is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.