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Volunteer Engagement ManagerAbout United Way of Greenville CountyFor over 100 years, we have united the community to help people live better, safer, and more successful lives.&nbsp; While our work has evolved to meet the challenges of the day, our vision remains the same: We believe everyone should have access to the tools and opportunities that empower them to achieve their full potential.Mission &amp; VisionOur mission is to mobilize people and resources to improve lives, strengthen the community, and advance equity for the benefit of all.&nbsp;Our vision is a Greenville County where all people have access to the opportunities to achieve their full potential.Star ValuesOur focus on collaboration, internally and externally, connects our team and work to our community so we can achieve the balance and symmetry needed to consistently show up for all of Greenville County.Support- We collaborate with our team, stakeholders and organizations to support our community and move our mission forward.Trust- With integrity and respect, we embrace transparency and build relationships with each other and the community to deliver on our promises.Act- Each day we show up to do our best work for our coworkers, our investors and our community by staying proactive, adaptable and innovative.Reflect- We reflect the change we wish to see within our communities by holding each other accountable to our mission, recognizing how our leadership today will impact the future of Greenville County.Where We ServeUnited Way of Greenville We serve people across the cities of Greenville, Greer, Fountain Inn, Simpsonville, Mauldin, and Travelers Rest.&nbsp; Our impact also extends to the following communities: Berea, City View, Dunean, Five Forks, Gantt, Golden Grove, Judson, Parker, Piedmont, Sans Souci, Marietta, Taylors, Tigerville, Wade Hampton, Ware Place, and Welcome.Our StrategyPoverty is persistent in Greenville County.&nbsp; We can’t let it win—because everyone deserves a shot at a better life.&nbsp; Our donor base is changing.&nbsp; So must we.&nbsp; From Baby Boomers to Gen Z and beyond, we must adapt and evolve to remain relevant.To flip the script and win for our community, United Way of Greenville County must inspire and activate donors to increase access and reduce barriers to higher earnings for low-income earning members of the community.&nbsp;Position SummaryReports to:&nbsp;&nbsp;&nbsp;&nbsp; Chief Philanthropy OfficerLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greenville, SCFLSA Status:&nbsp; &nbsp;Exempt<h3>Position Summary:</h3>United Way of Greenville County mobilizes people and resources to improve lives and strengthen our community. The Volunteer Engagement Manager plays a critical role in this mission by developing, coordinating, and expanding meaningful volunteer opportunities that connect individuals, companies, and groups to United Way’s community impact work. This role works collaboratively across departments and partners closely within the department to ensure seamless planning and execution of high-impact volunteer experiences and organizational events.&nbsp;Areas of ResponsibilityVolunteer Program Strategy &amp; Management<ul><li>Develop and implement a comprehensive volunteer engagement strategy aligned with United Way’s mission, priorities, and annual goals.</li><li>Create and manage signature volunteer initiatives, including large-scale days of service such as Hands on Greenville Day and Grateful GVL, affinity-group volunteer projects, and hands-on impact experiences such as School Tools and Project Joy.</li><li>Identify new opportunities for volunteer engagement that meet community needs and support United Way’s programmatic and fundraising goals.</li></ul>Cross-Department Collaboration<ul><li>Work closely internally to support event logistics, resource planning, and volunteer integration into major United Way events.</li><li>Collaborate with Corporate Engagement, Philanthropy, Marketing &amp; Communications, and Community Impact teams to create cohesive engagement experiences.</li><li>Ensure volunteer activities support and elevate United Way’s fundraising, marketing, and impact goals.</li></ul>Corporate &amp; Community Partnerships<ul><li>Serve as the primary point of contact for corporate volunteerism, designing custom volunteer experiences for workplace partners.</li><li>Build and maintain relationships with nonprofit partners to assess volunteer needs and match them with corporate and community groups.</li><li>Support Corporate Engagement staff by integrating volunteerism into workplace campaigns and year-round engagement strategies.</li></ul>Project Execution &amp; Event Management<ul><li>Lead planning, logistics, and on-site coordination for volunteer events, ensuring high-quality execution, safety, and alignment with impact objectives.</li><li>Coordinate venue needs; timelines, supply management, and volunteer roles related to organizational events.</li><li>Provide meaningful orientation and storytelling to volunteers to reinforce United Way’s mission and deepen understanding of community needs.</li></ul>Volunteer Recruitment, Training &amp; Stewardship<ul><li>Recruit, onboard, and steward a diverse pool of volunteers, including individuals, families, corporate teams, and affinity groups.</li><li>Create and deliver volunteer training materials, toolkits, and post-event follow-up.</li><li>Manage volunteer recognition and appreciation efforts to strengthen long-term engagement.</li></ul>Data, Evaluation &amp; Communication<ul><li>Track participation, outcomes, and partner engagement using United Way’s CRM and volunteer management systems.</li><li>Report regularly on metrics, impact stories, and trends to support fundraising, marketing, and strategic planning.</li><li>Partner with Marketing &amp; Communications to highlight volunteer activities and promote opportunities through digital channels.</li></ul>Qualifications<ul><li>Bachelor’s degree or equivalent combination of education and experience.</li><li>3+ years of experience in volunteer management, event coordination, nonprofit program management, or related fields.</li><li>Strong relationship-building and customer-service skills; comfortable working with corporate leaders, volunteers, and community partners.</li><li>Excellent project management skills with the ability to manage multiple events and priorities simultaneously.</li><li>Strong communication and presentation abilities.</li><li>Experience with volunteer management software and CRM systems preferred.</li><li>Ability to work occasionally nights and weekends for special events.</li><li>Commitment to diversity, equity, inclusion, and belonging.</li><li>Listen to understand and speak to be understood.&nbsp;</li><li>Obsess over the details, but don’t be a perfectionist.&nbsp;</li><li>Strive for best-in-class.&nbsp;</li><li>Challenge assumptions without being rude or disrespectful. Know when enough is enough.&nbsp;</li><li>Think big and be creative.</li><li>Be thoughtful and kind.</li></ul>

United Way of Greenville County

Volunteer Engagement Manager

<h4>Director of Philanthropy</h4>Location:&nbsp;Gainesville, FL Status:&nbsp;Full-Time Reports to:&nbsp;President &amp; CEO Schedule:&nbsp;Monday to Friday, some nights and weekendsAt United Way North Central Florida, we seek to improve lives by mobilizing the caring power of communities around North Central Florida to advance the common good. We envision a North Central Florida&nbsp;– Alachua, Bradford, Dixie, Gilchrist, Levy, and Union counties – where every person in every community is thriving. From strengthening local resilience to advancing health, youth opportunity, and financial security, we’re working towards a future where every person in North Central Florida can reach their full potential.Position SummaryAre you a strategic thinker, a creative problem-solver, and a relationship builder who thrives on turning big ideas into measurable results? United Way North Central Florida is seeking a visionary fundraising leader to design, drive, and execute innovative revenue strategies that fuel our mission.As the Director of Philanthropy, you will take a 360° approach to fundraising—building on traditional workplace campaigns while expanding into high-impact major gifts, corporate partnerships, online giving, and unforgettable special events. This role calls for a leader who can see the big picture while also executing the day-to-day details that make campaigns successful.You won’t just manage fundraising—you’ll shape the future of how our community invests in change. You’ll have the autonomy to test new ideas, launch creative campaigns, and develop partnerships that inspire giving. With your leadership, every donor interaction will be intentional, every event will be meaningful, and every dollar raised will create measurable community impact.This is a department of one with the potential to grow as you increase revenue. You’ll work side-by-side with a supportive CEO and Board who value innovation, embrace fresh ideas, and understand that philanthropy is the engine that drives change.If you’re ready to pair strategic vision with hands-on execution and watch your work directly transform lives, we want you on our team.Key Responsibilities• Design and implement a multi-year fundraising strategy to increase and diversify revenue streams.• Innovate new approaches to workplace campaigns, major gifts, corporate sponsorships, small business partnerships, online giving, and events.• Cultivate, solicit, and steward donors at all levels, with a focus on building long-term relationships.• Develop creative donor engagement opportunities that inspire giving beyond traditional asks.• Use data-driven decision making to evaluate and adjust fundraising strategies in real time.• Oversee all donor recognition and collaborate with appropriate departments in volunteer engagement.• Confidently represent United Way at community and networking events.• Collaborate with the CEO and Board to pursue transformational gifts and partnerships.• Manage donor records and reporting to track progress against goals.Required Qualifications• Bachelor’s degree in nonprofit management, business, communications, or a related field.• Minimum 5 years’ experience in nonprofit development, fundraising, or corporate partnerships, with a proven track record of exceeding revenue goals.• Strong strategic planning skills with a creative approach to donor engagement.• Exceptional relationship-building and presentation skills; comfortable networking in any setting.• Highly organized with the ability to manage multiple priorities and deadlines.• Proficiency with CRM/donor management systems and Microsoft Office.• Ability to travel, work evening and/or weekend events as needed.Preferred Qualifications• CFRE preferred.• Knowledge of local community dynamics.• Experience in brand storytelling, campaign design and marketing.• Experience with grant writing and grant reporting.What We Offer• The opportunity to shape the future of fundraising for a mission-driven organization with a visible community impact.• Support from a mission-driven CEO and Board who understand the value of philanthropy.• Flexible, supportive, and collaborative work environment.• Mileage reimbursement and professional development opportunities.• Potential to build your own fundraising team as revenue grows.• Comprehensive benefits package which includes health, dental, vision, retirement plan with employer contribution, and paid vacation, sick leave, and holidays.CompensationStarting at $70,000 commensurate with experience and qualifications.Any estimated salary range provided by LinkedIn and other job aggregators is not based on the hiring orgnaization's information&nbsp;Please note: United Way of North Central Florida does not offer relocation assistance. Candidates residing in or willing to relocate at their own expense will be given preference.How to ApplySubmit your resume and a cover letter detailing your fundraising or sales accomplishments and why you are passionate about serving communities in North Central Florida to&nbsp;<a href="mailto:jobs@unitedwayncfl.org" target="_blank">jobs@unitedwayncfl.org</a>. Applications will be reviewed on a rolling basis until the position is filled.

Director of Philanthropy

Job Title: &nbsp;Program Specialist, VITA &nbsp;(Volunteer Income Tax Assistance)Department: &nbsp;211 Orange CountyReporting To:&nbsp;Senior Manager, Contact CenterPosition: &nbsp;Seasonal/Temporary, W-2, December 2025- April 2026SummaryUnited Way’s OC Free Tax Prep (OCFTP) program educates the community about Federal and California Earned Income Tax Credit and offers free tax preparation services to low and moderate-income taxpayers throughout Orange County by participating in the Internal Revenue Service (IRS) Volunteer Income Tax Assistance (VITA) Program. The program is a partnership with the IRS, Franchise Tax Board, and over 30 local organizations. OCFTP is part of Orange County United Way’s United for Financial Security, which assists residents to go from surviving to thriving.&nbsp;Purpose of PositionThe VITA Program Specialist is part of 211 Orange County service and provides courteous and prompt support to callers who qualify for free tax preparation assistance. The VITA Program Specialist will handle inbound and outbound calls clients regarding the 2024-25 Filing Season, Earned Income Tax Credits, and Free Tax Prep qualifications. Program Specialist will screen and schedule appointments for clients at free tax preparation sites in Orange County.Key Duties and Responsibilities&nbsp;Under the direction of the Contact Center Senior Manager, the Program Specialist will:<ul><li>Complete necessary VITA training and certification tests and develop a working knowledge of the free tax preparation program.</li><li>Handle inbound and outbound calls, providing screening for free tax filing eligibility, intake, referrals, and scheduling appointments at approved free tax preparation sites.</li><li>Utilize soft skills treating each client with empathy, compassion, and providing courteous and accurate service.</li><li>Direct clients to the most appropriate and convenient available free tax preparation sites.</li><li>Transfer callers to 211 OC’s for needs outside of free tax filing services.</li><li>Schedule clients with 211 OC’s Medi-Cal and Cal Fresh Enrollers when appropriate.</li><li>Attend relevant meetings as directed by the Contact Center Senior Manager.</li><li>Complete additional related tasks when requested.&nbsp;</li></ul>Job Requirements /Technical KnowledgeThe ideal VITA Program Specialist will have the following education and skill requirements:&nbsp;<ul><li>Excellent verbal communication, listening, and problem-solving skills</li><li>Be computer literate and comfortable scheduling callers through an online database system&nbsp;</li><li>Experience with hotline, call center, or customer service preferred</li><li>Ability to work independently&nbsp;</li><li>Ability to successfully complete IRS VITA training and certification requirements through the Advanced Level</li><li>GED and/or some college experience&nbsp;</li><li>Bilingual in Spanish&nbsp;</li></ul>Training:All staff are required to pass (at minimum) the online IRS certifications in Basic and Advanced once hired.&nbsp; While all training is self-paced and can be completed online, you will be offered several days in-house to complete your certifications in December. Training is online and in-person through IRS and OC United Way.&nbsp; Exams are multiple choice and open book.Schedule:40 hours/week, Monday-Friday, hours may vary. A hybrid position: 2 weeks training in person, then remote with occasional office visit.If your schedule allows, you may be asked to assist with tax preparation events on evenings and weekends.Compensation:&nbsp;$22.00 - $24.00 per/hour, depending on the experience &amp; tax knowledge.Core Competencies<ul><li>Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.</li><li>Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.</li><li>Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.</li><li>Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.</li><li>Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.</li></ul>Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Orange County United Way

Program Specialist, VITA 

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Vice President, Transformational Change Management leads the implementation of change practices to realize the United Way Transformation, a comprehensive global program to ensure that United Way is impactful, relevant, and sustainable in its next century of service. As a senior leader in United Way Worldwide’s Transformation Realization Office, the successful candidate will be a seasoned change-management practitioner who embraces and applies UWW’s change methodology to deliver large-scale transformation. The position is ultimately accountable to the UWW President and CEO, the initiating sponsor of the United Way Transformation.&nbsp;The Vice President will apply a broad range of skills to advance successful and large-scale change in a complex, federated, global nonprofit environment. Combining technical acumen with outstanding management, political savvy, engagement skills, and emotional intelligence, the leader will oversee transformational change management for multiple interdependent workstreams in a fast-paced and demanding environment.&nbsp;The Vice President, Transformational Change Management will partner actively with United Way network leaders and UWW colleagues to ensure seamless, quality change execution.&nbsp;Additionally, the Vice President will engage the Vice President, Learning &amp; Leadership Development to build change capability within the United Way network to make it a core competency of the organization.&nbsp;The ideal candidate will actively champion United Way’s mission to improve lives by mobilizing the caring power of communities around the world, and our vision: a world where every person in every community is thriving. The Vice President will demonstrate a deep commitment to fully realizing the promise of United Way’s transformation.&nbsp;KEY RESPONSIBILITIES / ESSENTIAL DUTIES OF POSITION:The Vice President, Transformational Change Management will:<ul><li>Lead the change-management practices to successfully achieve the goals of the United Way Transformation across the global federation of 1,000+ local United Ways</li><li>Lead multiple workstreams to fully achieve the change-management goals of United Way 2030, a five-year network-wide plan that is the first major chapter in the multiyear United Way Transformation</li><li>Manage a complex, dynamic, integrated change portfolio</li><li>Oversee successful on-time delivery of transformation commitments, both the installation of change activities and full realization of the transformation’s promise</li><li>Design and facilitate successful change engagements with a wide array of stakeholders, from senior executives and board members to emerging leaders</li><li>Design and deliver dynamic large-scale change campaigns across a global environment</li><li>Ensure full and seamless integration of United Way 2030 change efforts with ongoing business operations and annual operating goals</li><li>Build and manage a global change network to deploy the transformation across 34+ countries and within United Way Worldwide</li><li>Manage the communication, measurement, and reporting related to the United Way Transformation, including successful achievement of specific change-management goals across the global United Way network and within United Way Worldwide&nbsp;</li><li>Co-create and lead the implementation of change-capability building for the United Way network</li></ul>JOB REQUIREMENTS<ul><li>Bachelor's required</li><li>10+ years of senior-level change-management experience, including 5+ years in guiding successful, large-scale strategic transformations</li><li>Sound judgment and decision-making in a complex distributed environment</li><li>Commitment to embrace and apply the United Way change methodology, incorporating their own change experience while sustaining the integrity of a well-established process founded on Daryl Conner's Strategy Execution Framework</li><li>Skills in managing a large-scale change portfolio, including excellent planning and integration skills, and the ability to manage many moving parts to achieve impact</li><li>Engagement with a wide variety of change sponsors, agents, and stakeholders</li><li>Influence, political savvy, and the relationship-building skills to lead effectively in a federated work environment without corporate controls&nbsp;</li><li>Leadership skills to oversee and manage critical business processes on behalf of an organization</li><li>Operational oversight of a change-management team</li><li>Outstanding collaboration, facilitation, and communication skills appropriate for a global work environment</li><li>Ability to thrive in a fast-paced, demanding, agile work environment</li><li>Exceptional people-management skills&nbsp;</li><li>Innovative, future-focused leadership</li><li>Passion for nonprofit, community-strengthening work</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. &nbsp;It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work onsite in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe salary range for this position is currently $175,000 to $191,000 per year. Salaries are determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

VP, Transformational Change Management

Purpose of PositionThis position supports the needs and activities of the Marketing and Communications team. Responsibilities include but are not limited to digital communications, marketing communications and media support, and administrative/operational support.Key Responsibilities and Essential FunctionsMarketing Communications Support&nbsp;<ul><li>Provide support for special events, including supporting vendor bookings and management, various event research needs, maintaining RSVP lists, preparing supplies, and supporting internal meetings and communications.</li><li>Manage media list and track all media mentions.</li><li>Coordinate speaker activities, as needed, including identifying, training and scheduling speakers as requested.</li><li>Manage our success story photo/video shoot and success story database for staff.</li><li>Provide logistical support for special events, including maintaining RSVP lists, preparing supplies, supporting vendors management and supporting internal communications.</li><li>Serve as organization photographer, as needed, and/or support a professional photographer hired for special events or marketing shoots.</li><li>Perform research, as needed, to inform marketing and communications strategies, tactics and KPIs.</li></ul>Digital Communications&nbsp;<ul><li>Coordinate the development and distribution of the biweekly internal email, Monday Message.</li><li>Coordinate the distribution of marketing emails and invites, including timeline management, marketing list set-up and facilitation, data review, template-building and content approvals across departments.</li><li>Serve as internal trainer for the creation and use of marketing lists in the CRM platforms, Stratus Live and Dot Digital.&nbsp;</li><li>Support digital marketing specialist with social media and website needs, as needed.</li></ul>Operational Support<ul><li>Facilitate requests, manage preparation and maintain inventory of marketing collateral, promotional items and other brand materials.</li><li>Maintain marketing team storage areas.</li><li>Organize and appropriately store physical and digital files, including logos, photos, videos and other marketing materials.</li><li>Schedule and send meeting notices, maintain department meetings calendar, prepare meeting rooms, take/transcribe minutes and provide day-of support, etc.&nbsp;</li><li>Maintain office supplies inventory, including monitoring supply level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.&nbsp;</li><li>Request and manage outside-vendor estimates and invoice processing.</li><li>Manage requisition process for department credit card(s).</li><li>Assist in recruiting and supervising interns assigned to marketing.</li><li>As capacity allows, fill in for the Front Desk in answering calls from the public when regularly assigned team members are out of office.</li><li>Perform other such duties as may be assigned by the supervisory team.</li></ul>These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Role Experience/Qualifications Required<ul><li>Undergraduate degree preferred or a minimum of two years marketing support experience in an agency, nonprofit or corporate environment.</li><li>Excellent communication skills, both oral and written, with knowledge of AP Style preferred.</li><li>High level of attention to detail.</li><li>Must be solution-orientated and able to solve problems quickly and effectively.</li><li>Demonstrated organizational and time management skills/abilities (i.e., having to establish, manage and meet deadlines).</li><li>Significant, well-rounded experience in project management and administrative functions.</li><li>Relationship builder with the flexibility to manage multiple internal clients and external audiences.</li><li>Self-starter with a sense of urgency, able to work independently.</li><li>Advanced skills in Microsoft Office, i.e., Teams, Outlook, Word, Excel, PowerPoint, and in video conferencing tools.</li><li>Knowledge of graphic design, photo-editing, Adobe Creative Suite software, website content management and email marketing tools preferred.</li></ul>General Requirements<ul><li>Strong customer service skills; ability to establish excellent rapport with co-workers, general public, volunteers and donors.</li><li>Curiosity, desire to learn and passionate about building a stronger community.</li><li>Ability to embrace change and create process and order in the midst of it.</li><li>Possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;Ability to work effectively under stress and maintain productivity and composure under pressure.</li><li>Comfortable working in a fast-paced environment.</li><li>Ability to use good judgment and assessment techniques.</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor.</li><li>Ability to work evenings and weekend days, as needed, for marketing events, and flexibility to work variable shifts within a hybrid, remote environment.</li><li>Ability to perform overtime work, as assigned (but is rare).</li><li>Ability to pass a background check.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of Northeast Florida.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the JobThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way of Northeast Florida reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Marketing & Communications Coordinator

Department: Advancement Reports To: Sr. Director Marketing &amp; Communications Full Time, FLSA Exempt&nbsp; &nbsp;Position Summary&nbsp; The Marketing Manager reports to the Senior Director of Marketing &amp; Communications and is responsible for supporting the Communications Team in developing and implementing expert strategies and communications that result in increased awareness and growing the positive impact of United Way of Tucson and Southern Arizona (UWTSA). The Marketing Manager plays a key role in sharing the story of United Way of Tucson and Southern Arizona (UWTSA) through creative design, digital engagement, and strategic communications. This position blends marketing strategy, content creation, and event collaboration to elevate UWTSA’s brand, fundraising campaigns, and community impact. The ideal candidate is a thoughtful communicator and creative professional fluent in Adobe Creative Cloud, WordPress, and social/digital strategy, who thrives on turning complex community impact stories into clear, visually engaging messages that inspire action. This is a full-time, exempt position that reports to and works directly with the Sr. Director of Marketing and Communications. All United Way of Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community. United Way offers competitive wages and a generous benefits packet with employer contributions for full-time employees including medical, dental, 401K, HRA, PTO, 13 paid holidays, and opportunities for educational and professional development. For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>. Salary Range: $56,000-$62,000 Annually&nbsp; RESPONSIBILITIES: Marketing Materials and Strategies Support the Marketing Director in tracking marketing and communications performance metrics such as engagement, conversion, donor acquisition, press mentions, and web traffic. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and execute integrated marketing and brand communication strategies that promote UWTSA’s mission and initiatives, ensuring consistent and appropriate use of the United Way brand. •&nbsp;&nbsp;&nbsp;&nbsp;Create professional, high-quality promotional and campaign materials for digital and print using Adobe Creative Cloud (Illustrator, InDesign, Photoshop, and Premiere Pro). •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with the Communications Team to plan and develop marketing strategies for major campaigns, programs, and events. •&nbsp;&nbsp;&nbsp;&nbsp;Successfully use analytics, market research, communication, advertising, public relations, and digital marketing to generate profitable leads and donations. •&nbsp;&nbsp;&nbsp;&nbsp;Working within the team, help manage quality control of all marketing and collateral materials, such as video production, annual report, pledge cards, brochures, etc. •&nbsp;&nbsp;&nbsp;&nbsp;Help write, edit, and proofread content for various platforms, including newsletters, blogs, press releases, and donor communications. •&nbsp;&nbsp;&nbsp;&nbsp;Support digital marketing efforts through SEO, email marketing, paid and organic social campaigns, and web analytics. •&nbsp;&nbsp;&nbsp;&nbsp;Help maintain and update UWTSA’s WordPress website, ensuring accessibility, current content, and alignment with campaign messaging.Donor/Targeted Audience Relations •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with the Advancement team to create communications, collateral, and digital materials that drive fundraising and increase donor engagement. •&nbsp;&nbsp;&nbsp;&nbsp;Help design and implement targeted donor and partner communications, including direct mail, email campaigns, and digital storytelling. •&nbsp;&nbsp;&nbsp;&nbsp;Assist in developing materials and assets for major giving, corporate partnerships, and workplace campaigns. •&nbsp;&nbsp;&nbsp;&nbsp;Support the execution of annual fundraising campaigns through creative design, storytelling, and content coordination. •&nbsp;&nbsp;&nbsp;&nbsp;Work with staff to collect and share compelling impact stories and testimonials that highlight donor investment and community outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Assist in tracking campaign performance and analyzing engagement metrics to optimize future fundraising initiatives.Advertising •&nbsp;&nbsp;&nbsp;&nbsp;Assist in targeted ad campaign maintenance (Google Ads, Meta Ads, etc.) to reach donors and community partners. •&nbsp;&nbsp;&nbsp;&nbsp;Monitor and analyze performance of digital channels, providing reports and insights to improve content and engagement. •&nbsp;&nbsp;&nbsp;&nbsp;Stay current on emerging trends and tools in digital marketing, advertising, and content creation. •&nbsp;&nbsp;&nbsp;&nbsp;Help manage and grow social media accounts with intentional and effective messaging.Events, Promotions and Sponsorships •&nbsp;&nbsp;&nbsp;&nbsp;Work with Community Engagement Team on coordinating with volunteers, staff, and vendors in planning and executing events within budget. •&nbsp;&nbsp;&nbsp;&nbsp;Work with Communications Team in creating event signage and materials, working with all departments, especially Resource Development. •&nbsp;&nbsp;&nbsp;&nbsp;Help capture event content (photo, video, and stories) for post-event communications and social sharing. •&nbsp;&nbsp;&nbsp;&nbsp;Assist in fulfilling sponsorship benefits. •&nbsp;&nbsp;&nbsp;&nbsp;Event set up and breakdown as needed.Sr. Marketing Manager Qualifications •&nbsp;&nbsp;&nbsp;&nbsp;Lead the development and implementation of strategic marketing and communication plans that support UWTSA’s mission, goals, and key initiatives. •&nbsp;&nbsp;&nbsp;&nbsp;Oversee complex, multi-channel campaigns from concept through execution, ensuring consistent messaging, creative excellence, and measurable outcomes. •&nbsp;&nbsp;&nbsp;&nbsp;Act as a lead project manager for major marketing initiatives, coordinating across departments and external vendors to ensure timely, high-quality delivery. •&nbsp;&nbsp;&nbsp;&nbsp;Help guide storytelling and content strategy across digital, print, and video platforms to increase awareness, engagement, and donor support. •&nbsp;&nbsp;&nbsp;&nbsp;Manage brand standards and ensure all materials align with UWTSA’s voice, values, and visual identity. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct and interpret marketing analytics, translating data insights into actionable strategies and performance improvements. •&nbsp;&nbsp;&nbsp;&nbsp;Support crisis communications, media relations, and community engagement efforts as needed. •&nbsp;&nbsp;&nbsp;&nbsp;Support video and graphics production direction and execution. •&nbsp;&nbsp;&nbsp;&nbsp;Serve as a senior collaborator in identifying opportunities for innovation, brand positioning, and enhanced public visibility.Administrative Functions •&nbsp;&nbsp;&nbsp;&nbsp;Perform duties in accordance with United Way policies and procedures such as attending staff meetings and conferences, completing accurate and timely timesheets and expense reports. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage horizontal priorities in a fast-paced environment, lead project planning, organization, monitoring and implementation, and motivate departmental teams toward project objectives. •&nbsp;&nbsp;&nbsp;&nbsp;Submit budgets as appropriate.Other Duties as Assigned.QUALIFICATIONS, SKILLS AND ABILITIES •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in marketing, communications, public relations, journalism, or related field; or equivalent combination of education and experience. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Adobe Creative Cloud (Illustrator, InDesign, Photoshop; Premiere Pro or After Effects preferred). •&nbsp;&nbsp;&nbsp;&nbsp;Experience with WordPress website management and basic knowledge of SEO and accessibility standards. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent writing, editing, and communication skills, with a focus on inclusive and engaging storytelling. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to design and execute digital and print marketing materials. •&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with social media management tools, digital advertising platforms, and analytics (e.g., Google Analytics, Meta Business Suite). •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work collaboratively across departments while managing multiple projects and deadlines. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated customer service, problem-solving, and organizational skills. •&nbsp;&nbsp;&nbsp;&nbsp;Must possess a valid driver’s license and current auto insurance, have daily access to reliable transportation, and the ability to occasionally lift up to 30 pounds. POLICY STATEMENT The United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity, and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status. &nbsp;

United Way of Tucson and Southern Arizona

Marketing Manager/Sr. Marketing Manager

United Way of Lancaster County is looking to add to our team.United Way for 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. &nbsp;If you are passionate and dedicated individual with a desire to make a difference, we'd like to talk to you.This position works with the 211 Team to provide information, referral, and prescreening for Lancaster County specific programs, while acting in accordance with our values, vision, and mission.Responsibilities:<ul><li>Answering inbound phone calls in a professional manner</li><li>Assessing caller needs and facilitating appropriate referrals for families and individuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts</li><li>Accessing the 211 databases for resources and appropriately refer calls</li><li>Demonstrate proficiency in using call center software, computer hardware and telephone equipment</li><li>Maintain accurate data files to include reporting data needed to complete the program's monthly quality assurance and outcomes report</li></ul>Qualifications:<ul><li>Bachelor's degree in social work or equivalent work experience required</li><li>Bilingual in Spanish and English a plus</li><li>A valid driver's license is required</li><li>Clearances are required with relevance to the position</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; This is a full-time position, Monday - Friday&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Hourly rate is $20.00/hrWe offer competitive compensation and benefits packageUnited Way of Lancaster County is an Equal Opportunity Employer

United Way of Lancaster County

Lancaster Coordinated Entry Intake Specialist

ORGANIZATION SUMMARYUnited Way of Salt Lake mobilizes people and resources to improve basic needs and education outcomes for kids and families. United Way of Salt Lake, 211 Utah (Salt Lake City team), and Promise Partnership Utah are part of the Utah’s Promise organization. Together, we are committed to 100% of kids and families thriving.&nbsp;&nbsp;&nbsp;Our workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, results, and equity. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and flexible schedules. People with diverse backgrounds and abilities are encouraged to apply.&nbsp;&nbsp; &nbsp;POSITION SUMMARYThe Manager, Giving &amp; Engagement (MGE) is responsible for strategically building and maintaining relationships with individual donors to support United Way of Salt Lake (UWSL) and its mission. The MGE will plan and manage engagement activities and stewardship events that inspire philanthropic investment in UWSL. The MGE will manage a portfolio of current, lapsed, and prospective annual giving donors to connect their unique interests, passions, and desired impact with UWSL’s mission. With the Sr. Director of Giving and Engagement, the MGE will facilitate the activities of the giving affinity groups of United Way of Salt Lake, prioritizing the Women United donor network, where members celebrate and support the educational achievement of children and families in our community.&nbsp;&nbsp; &nbsp;PRIMARY TASKBuild relationships with donors to provide a world class donor experience and contribute reliable and resilient revenue for United Way of Salt Lake.&nbsp; &nbsp;ESSENTIAL FUNCTIONS1.Fundraising (30%): Build relationships with a portion of existing Women United members to renew their membership; and solicit new members to join the Women United affinity group. Managing a dynamic, active portfolio of approximately 150 donors with the capacity to give a four-figure annual gift, with an overall fundraising goal of $250,000 in year one.&nbsp;<ul><li>The MGE will leverage workplace campaigns and other annual giving campaigns while sourcing new, outside donors and connecting all donors to the mission of United Way of Salt Lake.&nbsp;</li><li>Manage Women United membership engagement tiers and volunteer hours for priority programs.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>2.Events (25%): Manage and execute a regular cadence of donor engagements events (quarterly), appreciation initiatives (monthly), and communications throughout the year for all Women United members.&nbsp;&nbsp;<ul><li>Work in partnership with the larger United Way of Salt Lake team to maximize individual donor attendance and participation in donor engagement events and the Power of Your Purse annual fundraising gala, United Way of Salt Lake’s premier fundraising event of the year.&nbsp;&nbsp;</li></ul>3.Staffing (20%): Operate and staff an Executive Council of Women United Volunteers, and guide the Women United Council in their operations, curating events for members to fundraise and connect to the mission. Support additional Women United committees, helping the committee chairs build agendas, and support the meetings and activities of each committee.&nbsp;&nbsp;&nbsp;4.Research, Records &amp; Analysis (10%): Research and prepare donor and prospective donor interactions, appropriately and accurately document the stages of those interactions in our CRM database (Salesforce), and analyze reports that show portfolio performance.&nbsp;5.Qualifying &amp; Cultivating (10%): Assist in qualifying and cultivating donors between the thresholds of $500 and $5,000, priming those households for inclusion in our Alexis de Tocqueville Society and identify potential major gift prospects and forward them to colleagues as appropriate.&nbsp;&nbsp;6.Perform other activities as assigned (5%)REQUIRED COMPETENCIES<ul><li>Strong initiative and organizational skills, with impeccable follow-through and dependability.&nbsp;&nbsp;</li><li>Capable of managing logistics, tracking data, and ensuring smooth execution of engagement events.&nbsp;&nbsp;&nbsp;</li><li>Ability to relate openly and comfortably with diverse groups of people (including higher-wealth donors); ability to inspire confidence in United Way staff, volunteer leadership, and donors.&nbsp;&nbsp;</li><li>Deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences (writing, presentation, public speaking, and listening).&nbsp;&nbsp;</li><li>Adept at conflict resolution through dialogue and open communication; rebounds and adapts when facing setbacks. Owns lane, and respect parameters and dependencies. Collaboration is key.&nbsp;</li><li>Provide regular updates to the development team on fundraising progress, volunteer participation, and engagement outcomes.&nbsp;&nbsp;</li></ul> &nbsp;QUALIFICATIONS<ul><li>3-5 years of fundraising experience; individual donor development and solicitation experience highly preferred&nbsp;&nbsp;</li><li>Bachelor's degree in marketing, communications, business, or nonprofit management, or equivalent related work experience&nbsp;&nbsp;</li><li>Knowledge of the local community of potential donors highly preferred&nbsp;&nbsp;</li><li>Experience facilitating meetings and working with volunteers and external stakeholders&nbsp;&nbsp;</li><li>Experience planning and executing events&nbsp;&nbsp;</li><li>Knowledge and experience using any CRM software - Salesforce preferred but not required&nbsp;&nbsp;</li></ul> &nbsp;&nbsp;PHYSICAL REQUIREMENTSThe team member is regularly required to communicate clearly, in oral and written formats, with others in person, over the phone and via other devices. The team member must be able to transcribe, read extensively, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. The team member is required to regularly travel to offsite locations to set up presentations and display physical and electronic forms. The team member must have the ability to lift, carry, push and/or pull objects weighing up to 50lbs.&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;COMPENSATION &amp; BENEFITSThe position is a full-time, exempt position with full benefits. $55,000-65,000. Salary commensurate with experience. UWSL/UP provides a wide range of benefits, including:&nbsp;&nbsp;&nbsp;Competitive medical, dental, vision insurance • 6% retirement match • Life, accidental death, and long &amp; short-term disability insurance • FSA • HSA contribution • Free on-site gym &amp; bike storage • Paid parking or public transportation subsidy • Two weeks paid office closure (December &amp; July) • Generous PTO &amp; Health time • Paid parental leave • Onsite coffee shop &amp; café • Paid time to volunteer&nbsp;

United Way of Salt Lake

Giving & Engagement Manager

The 211 Resource Navigator plays a vital role in helping residents access social services by collecting data, conducting needs assessments and facilitating referrals within a network of community partners. This role is challenging, emotionally demanding and deeply impactful. Resource Navigators provide a broad-based human services assessment, making appropriate service referrals through a referral platform and ensuring follow-up to confirm referrals are utilized effectively. The 211 Resource Navigator’s responsibilities may evolve to align with new community needs and United Way initiatives, ensuring flexible and responsive support to residents. All calls to 211 are recorded for quality and training purposes. KEY AREAS OF RESPONSIBILITY:<ul><li>Data Tracking &amp; Advocacy: Secure consent and build caller profiles for longitudinal records. Collect and record data on referrals, including types, demographics, and agency responses, to contribute to daily and weekly reports. Act as an advocate for residents, ensuring they are connected to the resources they need.</li><li>Client Support &amp; Referrals: Compassionately assess the needs of community members and provide referrals for immediate and ongoing support through our network of trusted community partners. Referrals will be primarily made via a technology platform. Handle challenging and sensitive calls, including mental health crisis, abuse or neglect calls assessing clients’ needs, providing warm transfers to specialized community services and managing complex, emotional or high-stress situations with care and professionalism.</li><li>Program Screening: Proactively conduct screenings for designated programs, considering appropriateness and availability to community members.&nbsp;</li><li>Collaboration &amp; Program Improvement: Work closely with the Director of Community Connections, 211 Sr. Manager(s) and other United Way staff to evaluate and enhance 211 operations, including call quality and customer satisfaction, contributing to continuous improvement of the program. Record unmet needs to inform United Way’s Community Impact agenda.</li></ul>OTHER DUTIES: This job description outlines the core duties and responsibilities for the 211 Resource Navigator role, but it is not exhaustive. Duties and responsibilities may be adjusted based on changing community needs or organizational priorities, with or without notice. JOB RELATIONSHIPS WITH: General Public; United Way of Greater Cincinnati Team Members and Social Services Providers. MINIMUM QUALIFICATIONS:<ul><li>Education: Bachelor’s degree from an accredited college or university with a major in Social Work, Human Services or a related field (preferred).</li><li>Experience: At least one year of experience in the human services field, including social service interviewing, is desirable. Broad knowledge of human services and the Greater Cincinnati service network preferred.</li><li>Skills: Strong organizational, problem solving and communication skills. Knowledge of community resources. Effective and comprehensive computer skills, including Microsoft Office. Ability to work independently and in group settings and build effective relationships with staff, administration, volunteers, agencies, and community members.</li></ul>WORKING CONDITIONS:<ul><li>Collaborative call center office environment.</li><li>Extended periods of computer screen use.</li><li>Occasional remote weekend work rotation (Saturdays between 7:00am and 6:00pm and Sundays between 7:00am and 3:00pm).</li></ul>SALARY: $21.50- $23.50 per hour (Final offer based on level of experience)BENEFITS:<ul><li>Generous paid time off including vacation, personal, sick, and holiday time</li><li>The option to work remotely one day per week</li><li>Medical, Dental, Vision, Life Insurance, 403b plan with company match</li><li>Short-Term &amp; Long-Term Disability Insurance</li><li>Employee Assistance Program and access to other free health programs</li><li>Community volunteer opportunities</li><li>Professional development and training opportunities&nbsp;</li></ul>

United Way of Greater Cincinnati

Resource Navigator

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 4:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

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