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POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

 Specialist, 211 & Crisis Services

At United Way of Greater St. Louis, we unite individuals and organizations to address the most pressing needs in our region. Together, we’re creating a community where everyone can live, work, and thrive. This is more than a career – it’s a chance to make a difference. Come be part of our mission!Job Summary:211 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources. The 211 Housing Plus Navigator primarily works with St. Louis City and County residents assessing for imminent risk of homelessness and making direct referrals to shelters based on availability or diverting them to other options more appropriate than homeless shelters when applicable, all while meeting or exceeding customer and quality standards.General Responsibilities:<ul><li>Respond&nbsp;to&nbsp;calls&nbsp;to&nbsp;the&nbsp;Helpline,&nbsp;completing&nbsp;intake&nbsp;and&nbsp;assessment&nbsp;on&nbsp;each&nbsp;case.&nbsp;Refer&nbsp;those&nbsp;in&nbsp;immediate&nbsp;need&nbsp;of&nbsp;shelter&nbsp;to&nbsp;appropriate&nbsp;city&nbsp;or&nbsp;county&nbsp;facilities.</li><li>Professionally&nbsp;and&nbsp;sensitively&nbsp;perform&nbsp;intake&nbsp;and&nbsp;assessment,&nbsp;gathering&nbsp;demographic&nbsp;and&nbsp;situational&nbsp;information&nbsp;and&nbsp;entering&nbsp;data&nbsp;accurately&nbsp;into&nbsp;the&nbsp;identified&nbsp;HMIS&nbsp;database&nbsp;and&nbsp;using&nbsp;other&nbsp;tools&nbsp;to&nbsp;determine&nbsp;bed&nbsp;availability&nbsp;when&nbsp;needed.</li><li>Screen&nbsp;clients&nbsp;for&nbsp;program&nbsp;eligibility&nbsp;to&nbsp;inhouse&nbsp;programs,&nbsp;complete&nbsp;referral&nbsp;forms&nbsp;thoroughly&nbsp;and&nbsp;accurately;&nbsp;properly&nbsp;code&nbsp;referrals&nbsp;made&nbsp;for&nbsp;callers;&nbsp;forward&nbsp;referrals&nbsp;to&nbsp;prevention&nbsp;housing&nbsp;counselors&nbsp;the&nbsp;same&nbsp;day&nbsp;that&nbsp;they&nbsp;are&nbsp;generated.</li><li>Make&nbsp;referrals&nbsp;to&nbsp;other&nbsp;community&nbsp;resources&nbsp;as&nbsp;appropriate.</li><li>As&nbsp;assigned,&nbsp;take&nbsp;a&nbsp;bed&nbsp;count&nbsp;at&nbsp;city&nbsp;and&nbsp;county&nbsp;funded&nbsp;shelters&nbsp;three&nbsp;times&nbsp;daily.</li><li>Adhere&nbsp;to&nbsp;residency&nbsp;requirements&nbsp;when&nbsp;making&nbsp;referrals&nbsp;to&nbsp;emergency&nbsp;shelters.&nbsp;</li><li>Provide&nbsp;telephone&nbsp;numbers&nbsp;for&nbsp;independent&nbsp;shelters&nbsp;as&nbsp;appropriate.</li><li>Maintain&nbsp;privacy&nbsp;of&nbsp;the&nbsp;location&nbsp;of&nbsp;shelters,&nbsp;especially&nbsp;those&nbsp;serving&nbsp;abused&nbsp;women.</li><li>Meet&nbsp;regularly&nbsp;with&nbsp;211&nbsp;Housing&nbsp;Plus&nbsp;Manager&nbsp;to&nbsp;address&nbsp;questions,&nbsp;receive&nbsp;performance&nbsp;feedback&nbsp;and&nbsp;voice&nbsp;ideas.</li><li>Participate&nbsp;in&nbsp;quality&nbsp;assurance&nbsp;activities&nbsp;as&nbsp;assigned.</li><li>Contribute&nbsp;to&nbsp;the&nbsp;overall&nbsp;success&nbsp;of&nbsp;the&nbsp;United&nbsp;Way&nbsp;by&nbsp;performing&nbsp;other&nbsp;essential&nbsp; duties&nbsp;and&nbsp;responsibilities&nbsp;as&nbsp;assigned.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Associates degree or 2-3 years equivalent experience in homeless services or social services (preferred experience in homeless services).</li><li>Advanced&nbsp;customer&nbsp;service&nbsp;and&nbsp;problem-solving&nbsp;skills.</li><li>Must&nbsp;have&nbsp;good&nbsp;to&nbsp;excellent&nbsp;verbal&nbsp;skills;&nbsp;empathetic&nbsp;listening&nbsp;skills.</li><li>Ability&nbsp;to&nbsp;work&nbsp;under&nbsp;pressure&nbsp;and&nbsp;in&nbsp;a&nbsp;call&nbsp;center&nbsp;environment.</li><li>High&nbsp;level&nbsp;of&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy</li><li>Ability to successfully assess a situation and make recommendations based on various factors.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;handle&nbsp;difficult&nbsp;situations&nbsp;with&nbsp;mature&nbsp;attitude,&nbsp;judgment,&nbsp;poise,&nbsp;tact&nbsp;and&nbsp;diplomacy.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;accurately&nbsp;type&nbsp;45&nbsp;wpm.</li><li>Proficient&nbsp;in&nbsp;Microsoft&nbsp;Office&nbsp;applications&nbsp;and&nbsp;be&nbsp;able&nbsp;to&nbsp;utilize&nbsp;multiple&nbsp;computer-based&nbsp;systems.</li><li>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;multicultural/ethnic&nbsp;groups,&nbsp;older&nbsp;adults,&nbsp;people&nbsp;with&nbsp;disabilities,&nbsp;LGTBQIA+&nbsp;communities,&nbsp;and&nbsp;other&nbsp;populations.</li></ul>Requires residency in the greater St Louis metropolitan region.<h4>To view the position and apply, <a href="https://helpingpeople.aaimtrack.com/jobs/1265376-118480.html" target="_blank">click here</a>.</h4>United Way of Greater St. Louis is an Equal Opportunity Employer.

United Way of Greater St. Louis

Greater St. Louis

211 Housing Plus Navigator

United Way of the Ocoee Region – Stable Families ProgramUnited Way of the Ocoee Region is looking for a compassionate, community-minded professional to join our team as a Family Resource Navigator. This role strengthens families across the Ocoee Region by connecting them to vital services, reducing barriers, and promoting stability through our Stable Families program. If you love helping people, building community partnerships, and solving problems with heart and creativity, we’d love to meet you.What You’ll DoAs the Family Resource Navigator, you will:Support Families<ul><li>Coach and guide families as they navigate challenges related to poverty, instability, and stress.</li><li>Provide referrals for social services, health care, mental health support, employment, education, and financial counseling.</li><li>Build trust with families and help them access resources that create long-term stability.</li></ul>Engage the Community<ul><li>Represent United Way and the Stable Families program at community events.</li><li>Build strong relationships with local agencies, service providers, and community partners.</li><li>Promote resources like the 211-information line and Project Roundup.</li></ul>Manage Resources &amp; 211 Coordination<ul><li>Keep community resource listings up to date and accurate.</li><li>Maintain the Resource Guide and collaborate with 211 staff.</li><li>Share information with agencies, partners, and the public.</li></ul>Support Project Roundup (PRU)<ul><li>Serve as the main contact for utility assistance requests.</li><li>Respond quickly to inquiries, collect documentation, and connect clients to support.</li><li>Maintain accurate client records and coordinate with internal staff to ensure timely processing and reporting.</li></ul>Assist with Front Desk and Administrative Needs<ul><li>Greet visitors, answer calls, and support office operations when needed.</li></ul>Who We’re Looking For<ul><li>Someone who is empathetic, organized, and enjoys working with people.</li><li>A strong communicator who can build relationships across diverse groups.</li><li>A detail-oriented professional who can manage documentation and keep information accurate.</li><li>Experience in social services, case management, or community outreach is a plus.</li><li>Someone who has an outgoing personality and comfortable speaking to corporate partners, clients, agencies, etc.&nbsp;</li><li>Tech-comfortable: able to use databases, email, and basic office software.</li><li>Bi-Lingual preferred but not required</li></ul>Why Join Us?At United Way, you’ll be part of a mission-driven team working every day to strengthen families and uplift our community. You’ll build meaningful relationships, help remove barriers for families in crisis, and play a key role in transforming lives across the Ocoee Region.To ApplySend your Resume and a cover letter to&nbsp;<a href="apply@unitedwayocoee.org">apply@unitedwayocoee.org</a>

United Way of the Ocoee Region

Family Resource Navigator

The Resource Development Coordinator supports United Way’s fundraising, donor engagement, and community outreach efforts. This role helps ensure campaigns run smoothly by coordinating operations, maintaining accurate donor and financial data, and providing strong administrative and relationship support. Working closely with the team, the Coordinator assists with workplace giving campaigns, events, stewardship communications, and donor and sponsor cultivation. The position also represents United Way in the community, supports marketing and storytelling efforts, and ensures timely reporting, data accuracy, and excellent customer service to all stakeholders.&nbsp;<h2>Essential Job Duties and Responsibilities&nbsp;</h2>Working in partnership with the Resource Development Manager, the Development Coordinator will:Resource Development Operations &amp; Administrative Coordination<ul><li>Support the achievement of overall revenue, event, and donor engagement goals.&nbsp;Key metrics will be set each year to align with the Board of Directors’ priorities and expected approved fundraising income.&nbsp;</li><li>Ensure confidentiality of all donors and company information.</li><li>Provide administrative support, including scheduling, meeting prep, calendar coordination, money reconciliation, communications with vendors, volunteers, donors and team members, and day-of logistics.</li><li>Maintain frequent updates to campaign timelines, project tools, and tracking systems to ensure campaigns move forward on schedule.</li><li>Support the setup and updating of campaign webpages and event pages using platforms such as OneCause, Drupal, or Zeffy, ensuring user access, content, and forms are accurate and current.</li><li>Oversee the campaign inventory in preparation for distribution to stakeholders and support the ordering and delivery of materials as directed.&nbsp;</li><li>Assist in coordinating vendor proposals, timelines, and payments in alignment with event plans and budget guidelines. Provide logistical support for organizational events, including RSVP tracking, vendor coordination, auction donation tracking, and timely post-event follow-up actions.</li><li>Keep up to date on emerging trends and opportunities and align with UW resource development goals.</li><li>Other duties as needed to support departmental operations and a successful fundraising effort.</li></ul>Donor Stewardship&nbsp;<ul><li>Assist in coordinating sponsor recognition and stewardship touchpoints for key relationships.</li><li>Prepare donor acknowledgments and targeted stewardship communications.</li><li>Track donor touchpoints, follow-up tasks, and outreach following key events to ensure timely engagement and retention.</li><li>Maintain updated leadership donor lists, contact notes, and visit records for continuity.</li><li>Collect and manage receipt of pledges, track progress.</li><li>Manage recognition efforts such as thank-you notes, post-event follow-ups, or spotlight features.</li><li>Manage in processing quarterly designation mailings and annual tax receipt acknowledgments, with the Resource Development Manager.</li><li>Perform additional duties as assigned.</li></ul>Database Maintenance &amp; Reporting<ul><li>Prepare financial reporting for incoming pledges and accounts receivable for bi-monthly reconciliation with the Resource Development Manager, including Zeffy, Stripe, Square, PayPal, etc., following standardized procedures.</li><li>Update the Resource Development Dashboard to highlight the department's goals and KPIs</li><li>Maintain up-to-date donor information in ANDAR360 and other platforms and submit modifications to the system manager, as needed.</li><li>Monitor trends and segment donor lists to support donor stewardship strategies and to identify potential lapsed donors and upgrade opportunities.</li><li>Manage pulling and creating a variety of reports for distribution.</li><li>Perform additional duties as assigned.</li></ul>Community Action and Public Awareness&nbsp;<ul><li>At times will represent United Way at community meetings, workplace campaigns, presentations, and events when needed, serving as a professional and informed ambassador.</li><li>Manage the submission of Resource Development media requests and the upload of pictures, to ensure timely inclusion in the monthly Marketing plan.</li><li>Manage and make available the annual campaign toolkit materials and ensure all current versions are accessible for partners through our online platforms.</li><li>Support organizational storytelling by gathering presentation materials, drafting meeting materials, and supporting partner special requests.</li><li>Assist with volunteer training and tracking; reporting quarterly.</li><li>Other duties as needed to ensure relevant communication tools are in use and that events and meetings are successful.</li></ul>

United Way of Greater Baytown Area & Chambers County

United for You

Resource Development Coordinator 

<h2>Position Summary&nbsp;</h2>The Operations Manager plays a critical role in ensuring the smooth and efficient day-to-day operations of the organization. This position oversees administrative systems, facility, and financial processes to support the non-profit’s mission and programs. The Operations Manager ensures operational excellence, compliance with policies, and effective resource management across departments.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Oversee daily administrative operations, including office management, vendor relationships and service providers, ensuring compliance with contract terms and annual budget.</li><li>Maintain accurate organizational records, licenses, and compliance documentation.</li><li>Coordinate logistics for meetings, meeting minutes, events, and board activities as needed.</li><li>Oversee office efficiency and appearance by maintaining common areas, equipment maintenance, and supply procurement.</li><li>Manage the relationship with the landlord, working closely with the property manager.</li><li>Manage annual organization accreditations including UWW Membership Renewal, UWW Database 2, Nonprofit First, BBB Wise, and other Federal, State, and local as required.</li><li>Supervision of the front desk Administrative Assistant.</li><li>Coordinate annual commercial insurance renewals in a timely manner.</li><li>Develop and implement operational procedures to improve workflow and reduce costs.</li><li>Work closely with the Senior Vice President of Finance to monitor budgets and financial reports.</li><li>Handle confidential information with discretion and professionalism.</li><li>Oversight of incoming and outgoing mail processes, weekly bank deposits and reporting, and managing petty cash.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Associate degree preferred.</li><li>3-5 years of experience in operations, administration, or related roles (non-profit experience preferred).</li><li>Strong organizational, analytical, and problem-solving skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Proficiency with Microsoft Office Suite and familiarity with accounting or CRM software.</li><li>Demonstrated ability to manage multiple projects and deadlines effectively.</li></ul>

United Way of Palm Beach County

Operations Manager

United Way of Broward mobilizes our community to action so all can thrive.&nbsp;General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way Broward (UWB) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Senior Director, Major Gifts (SDMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by SDMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving. &nbsp;(Portfolio: 150-200).</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high-capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the SDMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWB policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the SDMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

United Way Broward

United Way of Broward County

Major Gifts Officer

Title: Marketing and Communications InternImmediate Supervisor: Marketing and Communications ManagerStaff Supervised: None&nbsp;Job Classification:&nbsp;Non-Exempt, Part TimeOrganization OverviewUnited Way of Acadiana is committed to serving Acadia, Iberia, Lafayette, St. Martin, Iberia, and Vermilion parishes. United Way fights for the health, education, and financial stability of every person in our community. Our mission: to unite people and organizations with passion, expertise, and resources to create more opportunities for a better life. Our vision: an educated, prosperous, and safe Acadiana where all individuals and families are empowered to achieve their full potential.Basic Job SummaryThe Marketing and Communications Intern will assist with a variety of tasks, such as creating content, managing social media, supporting event planning, and helping with administrative duties. They will support UWA’s mission by helping to promote events, engage with donors, and tell UWA’s story to the public and media.&nbsp;This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Occasionally, an employee might be asked to carry/transport heavy items up to 40lbs.Duties and Responsibilities<ul><li>Content creation: Write and edit content for websites, newsletters, social media, press releases, and marketing materials.</li><li>Social media management: Update and maintain the organization's social media presence, monitor engagement, and respond to followers.</li><li>Event support: Assist in planning, promoting, and executing events, which may include preparing materials, tracking RSVPs, and providing on-site support.</li><li>Marketing and communications support: Help implement marketing campaigns, maintain the organization's website, and assist with media relations efforts.</li><li>Administrative tasks: Perform general administrative duties, manage databases, and assist with data entry and analysis.</li><li>Research: Conduct market research to identify new opportunities, relevant news, and competitor activities.&nbsp;</li><li>Graphic Design: Use Canva to generate social media content and marketing materials for print as requested</li></ul>Skills and Qualifications<ul><li>Strong written and verbal communication skills.</li><li>Proficiency with social media platforms and content management systems (e.g., WordPress).</li><li>Experience with design tools (e.g., Canva, Adobe Creative Suite) is a plus.</li><li>Excellent organizational and multitasking abilities.</li><li>Strong computer literacy, including word processing and spreadsheets.</li><li>A passion for UWA’s mission and the ability to work both independently and as part of a team.&nbsp;</li></ul>Education<ul><li>Pursuing a Bachelor’s Degree in Mass Communications, Journalism, Public Relations, English, Graphic Design or Marketing required.&nbsp;&nbsp;</li></ul>Experience<ul><li>Minimum of one year of experience in marketing and communications.&nbsp; Nonprofit, issue-based communications preferred.</li></ul>Requirements Before Hire&nbsp;&nbsp;<ul><li>Currently enrolled in a Bachelor’s Degree program in a related field of study.&nbsp;&nbsp;</li><li>Proof and maintenance of a valid driver’s license&nbsp;&nbsp;</li><li>Proof and maintenance of Vehicle Insurance&nbsp;and reliable transportation&nbsp;&nbsp;</li><li>Produce a current physical.&nbsp;&nbsp;</li></ul>

United Way of Acadiana

Marketing & Communications Intern 

The Data &amp; Campaign Coordinator is responsible for ensuring the integrity, accuracy, and strategic use of donor and organizational data. This role combines relationship-building and analytical expertise to grow community giving, strengthen donor engagement, and support data-driven decision-making across the organization.&nbsp;Key Responsibilities:Data Oversight &amp; Analytics<ul><li>Learn and utilize databases, ensuring accuracy, consistency, and confidentiality.</li><li>Generate reports to analyze giving trends, donor retention, and campaign performance.</li><li>Partner with finance and operations staff to reconcile gifts, pledges, and campaign donor acknowledgments.</li><li>Identify and implement data-driven improvements to enhance campaign effectiveness and community outcomes.</li></ul>Fundraising Campaign Management<ul><li>Support and collaborate with Director of Development for campaign and donor relations analytics&nbsp;</li><li>Assist in developing strategies for donor retention, growth, and year-round engagement through data analytics.</li><li>Prepare presentations, reports, and materials for campaign-related meetings and events.</li></ul>Reporting Relationships<ul><li>Reports directly to Database Director</li><li>Dotted line to Director of Development</li></ul>Collaborations &amp; Communication<ul><li>Provide data insights to support storytelling and impact reporting.</li><li>Support training and onboarding of volunteers or staff involved in campaign or data processes.</li><li>Maintain positive relationships with agencies, donors, and community partners.</li></ul>Qualifications<ul><li>Bachelor’s degree in business, communications, nonprofit management, or related field (or equivalent experience).</li><li>3+ years of experience in fundraising, marketing, or data management (nonprofit experience preferred).</li><li>Strong organizational and project management skills with attention to detail.</li><li>Proficiency in CRM/database systems (e.g., Blackbaud, Andar, Salesforce, or similar) and Excel.</li><li>Excellent interpersonal, communication, and analytical skills.</li><li>Commitment to United Way’s mission and community impact.</li></ul>Core Competencies<ul><li>Relationship Building</li><li>Data Literacy &amp; Reporting</li><li>Strategic Thinking</li><li>Collaboration &amp; Teamwork</li><li>Accountability &amp; Results Orientation</li><li>Adaptability</li></ul>

United Way of the Black Hills

Data & Campaign Coordinator

POSITION OVERVIEW:&nbsp;The Vice President of Marketing and Communications&nbsp;(VP&nbsp;of&nbsp;M&amp;C)&nbsp;reports&nbsp;directly&nbsp;to the President&nbsp;and&nbsp;CEO of United Way of Greater Milwaukee&nbsp;&amp;&nbsp;Waukesha County&nbsp;(United Way) and&nbsp;serves as an integral member of the senior leadership team.&nbsp;The VP of M&amp;C&nbsp;successfully&nbsp;develops and oversees execution of internal and external&nbsp;strategies to&nbsp;build&nbsp;brand&nbsp;awareness and&nbsp;experience,&nbsp;marketing innovations, communications, digital engagement,&nbsp;public/special events,&nbsp;and reputation management&nbsp;all&nbsp;aimed at reaching the strategic priorities of United Way&nbsp;by deepening understanding and relationships with existing stakeholders and earning new donors, volunteers&nbsp;and advocates for its work.&nbsp;The VP of M&amp;C also&nbsp;staffs&nbsp;the Marketing&nbsp;&amp;&nbsp;Communications Committee of the United Way&nbsp;Board of Directors&nbsp;and works collaboratively with the Chair of that Committee to ensure the Committee’s success.&nbsp;As a member of the Senior Team, the VP of M&amp;C plays a key role in&nbsp;organization&nbsp;strategy,&nbsp;planning,&nbsp;and culture.&nbsp;ESSENTIAL JOB FUNCTIONS&nbsp;include the following. Other duties may be assigned.&nbsp;Strategic Leadership&nbsp;Create and oversee implementation of overarching&nbsp;United Way&nbsp;Marketing&nbsp;&amp;&nbsp;Communications strategy and necessary tactics to achieve those strategies including&nbsp;establishing&nbsp;Departmental Annual Performance goals and&nbsp;M&amp;C Committee dashboard&nbsp;metrics and preparing and managing Marketing &amp; Communications annual operating budget in alignment with organizational goals.&nbsp;In collaboration with the CEO and President and Chair of the M&amp;C Committee of the&nbsp;United Way&nbsp;Board, recruit,&nbsp;and staff the&nbsp;committee&nbsp;to support them in&nbsp;their oversight and support functions.&nbsp;&nbsp;Advise the President&nbsp;&amp;&nbsp;CEO&nbsp;and advocate within the&nbsp;Senior&nbsp;Team&nbsp;for the strategy and resources necessary to&nbsp;elevate the&nbsp;profile, communications, and&nbsp;reputation of&nbsp;United Way.&nbsp;Develop,&nbsp;monitor, and manage&nbsp;Marketing&nbsp;&amp;&nbsp;Communication Departmental annual budget.&nbsp;Oversee&nbsp;the&nbsp;Director of Marketing and&nbsp;the&nbsp;Director of Communications to ensure departmental resources are&nbsp;aligned,&nbsp;the team is maximizing its&nbsp;effectiveness and collectively building an effective and supportive team culture.&nbsp;In collaboration with the Chief Development Officer,&nbsp;support the success of the annual Campaign Co-Chairs through coaching, training, and other support for them to achieve their annual goals.&nbsp;&nbsp;In collaboration with the President&nbsp;&amp;&nbsp;CEO,&nbsp;support the&nbsp;United Way&nbsp;Board Chair&nbsp;in&nbsp;messaging at all&nbsp;United Way&nbsp;events.&nbsp;Serve as a strong, engaged ambassador in the community.&nbsp;As&nbsp;requested, serve on ad hoc or other committees for United Way Worldwide&nbsp;to advance network efforts and to&nbsp;advocate for&nbsp;effective strategies for&nbsp;United Way.&nbsp;Perform full range of managerial responsibilities which may include,&nbsp;but not be limited to interviewing, hiring,&nbsp;coaching&nbsp;and developing employees; planning,&nbsp;assigning&nbsp;and directing work, performance and project management,&nbsp;budgeting&nbsp;and vendor transaction approvals.&nbsp;Communications&nbsp;Lead the&nbsp;planning and execution of all internal and external communications efforts of United Way&nbsp;in its mission to unite people to create positive lasting&nbsp;change&nbsp;in our community. Oversee Director of&nbsp;Communications in&nbsp;setting&nbsp;the organizational tone and voice for all communication tools for external and internal audiences.&nbsp;Ensure we are creating compelling, emotional stories that help people understand our work and that inspire and motivate&nbsp;people&nbsp;to engage with&nbsp;United&nbsp;Way.&nbsp;Create an overarching&nbsp;United Way&nbsp;earned media strategy and work with the Director of Communications to&nbsp;implement that strategy&nbsp;to influence Unted Way’s story of community leadership and impact.&nbsp;Serve as one of the organization’s spokespeople.&nbsp;Work collaboratively with colleagues to ensure crisis communication planning is in place and roles and responsibilities&nbsp;understood.&nbsp;Promote United Way&nbsp;communicating its mission, values and impact while enhancing its image among key constituent groups locally and throughout the United Way Worldwide network.&nbsp;Oversee efforts to coordinate with United Way markets on messaging needs for shared customers.&nbsp; &nbsp;Marketing&nbsp;Lead the&nbsp;planning and execution of all&nbsp;internal and external&nbsp;marketing&nbsp;efforts&nbsp;of United Way&nbsp;in its&nbsp;mission&nbsp;to&nbsp;unite people to create positive lasting change in our community&nbsp;with&nbsp;the primary goal of supporting the&nbsp;fund-raising&nbsp;goals of United Way.&nbsp;Lead the creation and implementation of key marketing efforts that focus on securing new relationships for the organization and broadening the existing donor&nbsp;base&nbsp;including oversight of key organizational events.&nbsp;Create an overarching&nbsp;United Way&nbsp;strategy to&nbsp;secure&nbsp;marketing and&nbsp;media sponsorships that&nbsp;are mutually beneficial&nbsp;and that&nbsp;drive&nbsp;meaningful organizational funding and outreach to intended audiences.&nbsp;Oversee partnership with the marketing and media communities to develop and secure a strong advertising campaign resulting from effective media planning, negotiation and buying, plus creative development.&nbsp;&nbsp;Ensure we protect the brand of United Way&nbsp;by overseeing brand consistency and the oversight of&nbsp;monitoring usage of its name, logo and overall identity ensuring compliance with established branding standards and guidelines in the marketplace.&nbsp;Oversee that we are&nbsp;monitoring&nbsp;United Way&nbsp;Worldwide’s&nbsp;marketing efforts,&nbsp;and where&nbsp;appropriate,&nbsp;ensure we are&nbsp;leveraging&nbsp;those efforts as&nbsp;appropriate for&nbsp;our local market.&nbsp;Serve as a strong, engaged&nbsp;United Way ambassador&nbsp;in the community.&nbsp;DIRECT REPORTS:&nbsp;Director of Marketing&nbsp;and&nbsp;Director of&nbsp;Communications.&nbsp;QUALIFICATIONS:&nbsp;Bachelor's degree from an accredited college or university&nbsp;in strategic communications, marketing,&nbsp;or related field.&nbsp;Minimum ten&nbsp;(10)&nbsp;years&nbsp;related&nbsp;marketing&nbsp;and communications&nbsp;management&nbsp;experience with&nbsp;demonstrated&nbsp;achievement in a competitive environment.&nbsp;Strong vision and strategic thinking abilities that address integrated, short- and long-term organizational needs.&nbsp;Demonstrated brand management skills.&nbsp;Ability to develop strategic alliances in the community&nbsp;and with United Way Worldwide and its membership.&nbsp;Demonstrated knowledge of the Greater Milwaukee&nbsp;market&nbsp;including the broad consumer market, local advertising and media communities, philanthropic&nbsp;environment&nbsp;and corporate landscape.&nbsp;Leadership and team building skills, including&nbsp;coaching,&nbsp;negotiation, problem solving,&nbsp;and&nbsp;decision-making skills.&nbsp;Strong&nbsp;oral, written and presentation communication skills.&nbsp;Ability to&nbsp;establish&nbsp;and maintain effective working relationships with&nbsp;the&nbsp;Board of&nbsp;Directors&nbsp;and other volunteers, staff,&nbsp;media, marketing community,&nbsp;community groups,&nbsp;plus company&nbsp;and&nbsp;agency&nbsp;program partners.&nbsp;Mission-Focused.&nbsp;The top priority for all United Way professionals is to create&nbsp;real social&nbsp;change that leads to better lives and healthier communities. This drives their performance and professional&nbsp;motivations.&nbsp;Relationship-Oriented.&nbsp;United Way professionals understand that people come before&nbsp;process&nbsp;and&nbsp;are&nbsp;astute in cultivating and managing relationships toward a common goal.&nbsp;Collaborator.&nbsp;United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;Results-Driven.&nbsp;United Way professionals are dedicated to shared and measurable goals for the common good,&nbsp;creating, resourcing, scaling, and&nbsp;leveraging&nbsp;strategies and innovations for broad investment and impact.&nbsp;Brand Steward.&nbsp;United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.&nbsp;LANGUAGE SKILLS:&nbsp;Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups,&nbsp;and/or board of directors.&nbsp;MATHEMATICAL SKILLS:&nbsp;Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.&nbsp;OTHER SKILLS AND ABILITIES:&nbsp;Excellent verbal and written communication skills. Good understanding of group dynamics and group facilitation skills.&nbsp;Experience&nbsp;working with diverse populations. Ability to prioritize and balance competing demands. Ability to work in a complex environment using technical and interpersonal skills. Ability to apply database management software concepts to practical situations. Proficient with computer applications such as MS Office, Word, Excel,&nbsp;Teams, PowerPoint, Andar&nbsp;(donor database), and Internet desired.&nbsp;REASONING:&nbsp;Ability to define problems, collect data,&nbsp;establish&nbsp;facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.&nbsp;PHYSICAL DEMANDS:&nbsp;While performing the duties of the job, the employee&nbsp;is regularly required to&nbsp;talk or hear. The employee&nbsp;frequently&nbsp;is required to&nbsp;sit. The employee&nbsp;is occasionally required to&nbsp;stand,&nbsp;walk,&nbsp;and use hands to finger, handle,&nbsp;or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Able to drive&nbsp;reliable&nbsp;vehicle to meetings, appointments,&nbsp;and events.&nbsp;WORK ENVIRONMENT&nbsp;The noise level in the work environment is usually moderate.&nbsp;AMERICANS WITH DISABILITIES&nbsp; It is the policy of UWGMWC to&nbsp;comply with&nbsp;all relevant and applicable provisions of the Americans&nbsp;With&nbsp;Disabilities Act (ADA), as amended.&nbsp;&nbsp;UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability.&nbsp; UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense.&nbsp;&nbsp;UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms,&nbsp;conditions&nbsp;and privileges of employment.&nbsp;&nbsp; &nbsp; EQUAL OPPORTUNITY EMPLOYER&nbsp; It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic.&nbsp; This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.&nbsp;&nbsp; &nbsp; BELONGING &amp; INCLUSION STATEMENT:&nbsp;Belonging &amp; Inclusion is a core value at United Way of Greater Milwaukee &amp; Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and&nbsp;equitable&nbsp;working environment. We believe this allows us to&nbsp;attract and&nbsp;retain&nbsp;the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work.&nbsp; &nbsp; This job description&nbsp;indicates&nbsp;the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications&nbsp;required. The duties and/or requirements of this position may be&nbsp;modified, added, or&nbsp;deleted&nbsp;at any time. Other duties may be assigned.&nbsp; &nbsp;&nbsp;&nbsp;

United Way of Greater Milwaukee & Waukesha County

United Way of Greater Milwaukee and Waukesha Cnty

Vice President, Marketing & Communications

Position Summary: Provides quality health and human services information to persons in need with the intent to link those persons to appropriate resources for assistance. Promote education and awareness of 2-1-1 Texas through community presentations, as needed.

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