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Mile High United Way

Community Response Coordinator, 2-1-1

Title:&nbsp; &nbsp;Community Impact Programs Manager Reports to: Director, Community Impact OperationsFLSA Status: ExemptHours: 40 hours a weekRevision/Effective Date:&nbsp; August 2024Salary Range: $45,000 to $55,000(Health, Dental, Vision and Retirement Benefits available)________________________________________________________________JOB SUMMARY:&nbsp;The Community Impact Programs Manager is responsible for the successful operation and ongoing implementation of UWNNS’ community impact programs and collaborates with the Community Impact (CI) Team to ensure all UWNNS programs are successfully maintained. The four main programs which will be managed are Dolly Parton’s Imagination Library (DPIL), Special Assistance Fund for Emergencies (SAFE), Emergency Food and Shelter (EFSP), and Ride United Last Mile Delivery (RULMD). This role is also responsible for coordinating aspects of the organization’s government reporting and grant reporting function, including budget maintenance, administration of reports from partner organizations and maintaining strong partner relationships. The Community Impact Program Manager reports directly to the Senior Manager, Grant and Impact and Director of Community Impact Operations and Director, Community Impact Operations.&nbsp;ESSENTIAL FUNCTIONS:COMMUNITY IMPACT&nbsp;Effectively manage and maintain four core programs of UWNNS.&nbsp;<ol><li>Dolly Parton’s Imagination Library (DPIL) – A book gifting program that mails FREE high-quality, age-appropriate books to children from birth until their fifth birthday. The Program Manager serves as the Website Administrator for DPIL, managing registration approvals, addressing customer inquiries, and recruiting community champions. Additionally, they are responsible for extracting and tracking data from the DPIL website.</li><li>Special Assistance Fund for Emergencies (SAFE) – The program supports Northern Nevada residents with utility assistance. The Programs Manager will cultivate strong partnerships with community organizations, oversee client approvals, and manage both budgets and client tracking to ensure effective program delivery.</li><li>Emergency Food and Shelter Program (EFSP) – A program which provides supplemental funding to social services organizations to provide greater services in Northern Nevada. The Programs Manager will gain a general understanding of the EFSP program structure and support the EFSP Local Board Chair in Northern Nevada jurisdiction The manager will contact partners, monitor spending, and report to the Local Boards and EFSP National Board.</li></ol><ol><li>Ride United Last Mile Delivery (RULMD) – A home delivery program that brings food and essential supplies to those that are transportation limited. The Programs Manager will support the program by maintaining communications with ongoing RULMD partners; schedule deliveries, communicate with partners on delivery status, and cancel deliveries when necessary</li></ol>COMMUNITY ENGAGEMENT<ul><li>Represent UWNNS in the community with various audiences, educating about the community impact of UWNNS; tie work to positive community results; promote engagement of the community with UWNNS and its work.</li><li>Clearly communicate the UWNNS mission, values, and funding opportunities.&nbsp;</li></ul>OTHER DUTIES AND RESPONSIBILITIES<ul><li>Duties and responsibilities listed above include the principal functions of the job description and shall not be construed as a complete listing of all miscellaneous, incidental, or other duties which may be assigned during normal operations.</li><li>Willingness to attend national and regional conferences and workshops to develop the skills and knowledge required for the position.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS:<ul><li>Excellent communicator and facilitator.</li><li>Ability to use Microsoft Office, including intermediate knowledge of Microsoft Excel.</li><li>Experience in research and planning; knowledge of nonprofits, human services, and/or philanthropy.</li><li>Strong analytical ability; must be able to interpret, report and use data.</li><li>Ability to lead and convene community groups.</li><li>Well-organized, efficient, detail oriented.</li><li>Ability to work on many different types of tasks and work well with others to accomplish the work of the organization.</li><li>Strong volunteer management skills and ability to staff volunteer committees.</li><li>Experience in working with diverse populations.</li><li>Ability to develop relationships by utilizing excellent interpersonal communication and customer service skills.</li><li>Have a reliable vehicle; possess a current driver’s license and auto insurance, to complete some required tasks for UWNNS.</li></ul>EDUCATIONAL REQUIREMENTS:<ul><li>Bachelor’s degree required.</li></ul>EXPERIENCE REQUIRED OR PREFERRED:<ul><li>A minimum of three years of work in a relevant human service field or another related field.</li><li>A minimum of two years of program management experience is preferred.</li><li>Knowledge of program evaluation methodologies and outcome measurement preferred.</li></ul>PHYSICAL REQUIREMENTS OF THE JOB:&nbsp;While performing the duties of this job, the employee is regularly required to sit for up to 3.5 hours; have the use of both hands; ability to reach with both hands and arms; to speak clearly and hear callers when answering the phone. The employee is occasionally required to stand and walk throughout the office to perform office duties.&nbsp; The employee must occasionally lift, carry and/or push up to 25 pounds (e.g. packing campaign materials).&nbsp; Specific vision abilities required by this job include close vision and the ability to adjust focus.To Apply:Send Cover Letter and Resume to Jacqueline Santoro at <a href="mailto:Jacqueline.santoro@uwnns.org" target="_blank">Jacqueline.santoro@uwnns.org</a>. Application review begins immediately and will continue until the candidate is selected.

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