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LOCATION: 1015 15th Street, NW Suite 1200, Washington, DC8614 Westwood Center Drive, Suite 300, Vienna, VAREPORTS TO:Chief Development OfficerWORK SCHEDULE:Hybrid (3 days/week in-office)Occasional Evenings/Weekends RequiredCOMPENSATION &amp; BENEFITSSalary: $80,699 - $129,070United Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment.United Way NCA Mission: United Way of the National Capital Area is committed to the health, education and economic opportunity of every person in our community, regardless of race, gender, income, and ability.&nbsp;We are uniquely positioned at the intersection of the public, private, philanthropic, and nonprofit sectors and the only organization that can mobilize the best resources and people to lead collective impact for our community. Through our programmatic focus, we are transforming our region and changing the story for thousands of people in a meaningful way.Who We Serve:&nbsp;The ALICE (Asset Limited, Income Constrained, Employed) population represents more than 500,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE Lives Here&nbsp;initiative addresses the issues of inequity in our systems for employment, education, health and food access, financial stability, and opportunities for all to grow to the best of their abilities.Equity: Equity is essential to our mission and is infused into all our business operations, hiring practices and community impact initiatives. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Position Description: The Director of Corporate Partnerships is both a leader and a front-line fundraiser that plays an essential leadership role on the Development Team, overseeing the department that is currently the largest revenue generator for the organization. Reporting to the Chief Development Officer, this role supervises four (4) team members, who manage their own corporate partner portfolios. Together, the entire team identifies, cultivates, solicits, and stewards corporate donors, as well as manages a robust workplace giving program. The Director of Corporate Partnerships will partner closely with individual giving members alongside grants to strategically grow and diversify fundraising revenue at United Way NCA, with particular focus on increasing corporate support and partnership activations, as well as converting passthrough workplace campaign donors.Key Responsibilities: The Director, Corporate Partnerships&nbsp;will:<ul><li>Lead the immediate, near-term, and long-term strategic planning, implementation, growth, and maintenance of a robust Corporate Partnerships Program and Team.</li><li>Lead and manage a highly collaborative team in all identification, cultivation, solicitation, and stewardship efforts with Corporate and workplace campaign prospects and donors.&nbsp;</li><li>Support the CEO, CDO, and Board of Directors in their corporate engagement efforts.</li><li>Manage and report on Corporate Partnerships expense and revenue budget.</li><li>Meet and/or exceed annual revenue goals.&nbsp;</li><li>Meet the minimum annual fundraising growth goals.&nbsp;</li><li>Track, and report on Corporate Partnerships Team’s progress, utilizing established key performance indicators (KPIs).</li><li>In collaboration with Individual Giving, ensure workplace campaign donors who have membership in the Tocqueville Society (United Way’s major giving society) and/or affinity groups (Regional Advisory Council, Women United, and NextGen United) are stewarded appropriately.</li><li>Monitor and institute corporate partnerships best practices in operations, such as workplace campaign administration, CRM utilization, prospect research, acknowledgments, and reporting.</li><li>Work closely with the Marketing and Communications Department to coordinate communication strategies for corporate partners.&nbsp;</li><li>Work closely with the Community Impact Division and the Grants Team to identify the best opportunities to align with the Corporate Partner’s corporate social responsibility (CSR) initiatives and engage corporate employee volunteerism.</li><li>Coach and train the Development Team for increasingly complex and new corporate opportunities to include sponsorships, point of sale campaigns, cause-related marketing, etc.</li><li>Create and drive a culture of philanthropy across all fundraising areas that contribute to the entire Development Team’s goals.</li></ul>Manage a portfolio of Corporate Partners:<ul><li>Serve as the primary relationship manager in identification, cultivation, solicitation, and stewardship of 20 – 40 Corporate Partners with the capacity to support at the $25,000+ level on an annual basis.</li><li>Secure new corporate partnerships and activations.&nbsp;</li><li>Document all portfolio-related activities using the donor database Andar.</li><li>Supervise front-line team who manage a portfolio of a minimum forty corporate partners each and lead on workplace campaign and partnerships.&nbsp;</li><li>Other duties as assigned.</li></ul>Key Performance Indicators: All front-line fundraisers at United Way NCA are expected to meet annual KPIs. Fundraising performance is measured annually by the following, with specific goals based on leadership level role and portfolio makeup which includes:<ul><li>Face-to-face meetings,</li><li>Moves actions completed,</li><li>Solicitations,</li><li>Gifts/Partnerships/Activations secured,</li><li>Total dollars raised,</li><li>Number of new, retained, and upgraded partners, and</li><li>Collaborative gifts closed.</li></ul>Requirements:Educational Background&nbsp;&amp;&nbsp;Experience<ul><li>Bachelor’s degree preferred.&nbsp; A High School Diploma (or GED) with equivalent related work experience is required.&nbsp;</li><li>Minimum seven (7) years of fundraising experience, with experience in corporate partnership, and a proven record of accomplishment of securing complex corporate partnerships valued at six-figures-plus. Workplace campaign administration experience preferred.&nbsp;</li><li>Experience leading and managing a successful fundraising team; including recruiting, managing, evaluating, developing, and training development staff.</li><li>Excellent writing and communication skills are required with the ability to communicate effectively with diverse external and internal audiences.&nbsp;</li><li>Possessing a business acumen that entails knowledge and understands general business and financial principles required to effectively lead, manage, and align resources for performance; as well as the ability to read financial statements, understand budgets, etc. is essential.&nbsp;</li><li>Contributes to the bottom line by helping the organization grow its resources and capacity.</li><li>Proficiency in Microsoft Suite (Outlook, Teams, Word, Excel, PowerPoint) is required.</li><li>Proficiency in utilizing a Customer Relations Management (CRM) database is required.&nbsp;</li><li>Experience in prospecting, researching, and data analysis is preferred.&nbsp;</li><li>Excellent project management skills, with a proven record of accomplishment of managing multiple projects, ensuring consistent meeting deadlines and efficient processes and procedures.</li><li>Great problem-solving skills designed to meet challenges that may arise.</li></ul>Qualifications and Personal Attributes:To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position and achieve high performance:Mission focused&nbsp;– the ability to create real social change that leads to better lives and healthier communities.Relationship oriented&nbsp;–an understanding that people come before process and is astute in cultivating and managing relationships toward a common goal.Collaborator&nbsp;– understands the role and contribution of all sectors of the community and can mobilize resources through meaningful engagement.Results driven&nbsp;– dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations.Brand steward&nbsp;– a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Strategic relationship building&nbsp;– develops and maintains strategic relationships that generate the resources necessary to support United Way's mission.Effective &amp; engaging communicator&nbsp;– an effective and passionate communicator, articulating United Way NCA's message in a way that inspires others to act in service to the organization and the community.Embracing and managing change&nbsp;– champions and facilitates change to ensure long-term community sustainability. He/she adapts successfully to changing needs while maintaining positive relationships with all constituents, internal and external.Entrepreneurial and innovative&nbsp;– creatively seeks new opportunities to generate revenue and other resources that add greater value to the organization and the community.To apply, please submit your resume along with a cover letter to Human Resources at<a href="https://unitedwaynca.org/about-us/careers/" target="_blank">https://unitedwaynca.org/about-us/careers/</a>Successful candidates must pass criminal background and reference checks.United Way of the National Capital AreaEOE M/F/D/V

United Way National Capital Area

United Way of the National Capital Area

Director, Corporate Partnerships

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8:30am-3pm, Wednesday - 9am-3pm, Friday - 11am-3pm (Total Hours: 17 hours)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 11, 2025We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Community Resource Specialist

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8:30am-3pm, Wednesday - 9am-3pm, Thursday - 8:30-2pm, Friday - 11am-3pm&nbsp;(Total Hours: 22.5)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 11, 2025We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8am-3pm, Wednesday - 9am-3pm, Thursday - 8:30-2pm&nbsp;(Total Hours: 18 hours)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 11, 2025We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Lenetta Warren, Contact Center Manager&nbsp;FLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource SpecialistDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Mon-Tues 10:30am-7:30pm, Wed 10:30am-2pm, Thurs-Fri 10:30am-7:30pm (Total Hours: 37.5)&nbsp;United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 11, 2025We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.UWGKC Value PropositionWork Environment: RemoteBenefits: Full health and dental coverage; Flexible Paid Time Off; HSA, 403B with company match; paid parental leave and paid extended medical leave, flexible office culture; employee development opportunities.Position Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

UNITED WAY NCA OFFICE LOCATIONS:1015 15th Street, NW Suite 1200, Washington,&nbsp;DC8614 Westwood Center Drive, Suite 300, Vienna, VATo apply: &nbsp;: <a href="https://unitedwaynca.org/about-us/careers/" target="_blank">https://unitedwaynca.org/about-us/careers/</a>WORK SCHEDULEHybrid/FlexibleREPORTS&nbsp;TOSenior Vice PresidentSALARY BAND:$71,522 - $110,589 a yearCOMPENSATION &amp; BENEFITSUnited Way NCA offers competitive compensation and benefits including substantial paid leave, healthcare benefits, a matching retirement plan, and a great work environment.&nbsp;Mission:&nbsp;United Way NCA improves lives of underserved individuals in the National Capital Area by focusing community resources on creating measurable and lasting impact.&nbsp;We address the needs of our community by focusing on three key pillars of impact – health, education, and economic opportunity.&nbsp;We are uniquely positioned at the intersection of public, private, philanthropic, and nonprofit sectors to bring the best resources, individuals, and organizations together to solve our region’s most pressing issues facing our community today.&nbsp;Who We Serve:&nbsp;The ALICE (Asset Limited, Income Constrained, Employed) population represents more than 500,000 low- and moderate-income households in our region that earn more than the Federal Poverty Level but less than the basic cost of living for the county/state in which they live. United Way NCA’s ALICE&nbsp;Lives Here&nbsp;initiative is one of United Way NCA’s strategic programs established to address the issues of inequity in our systems for employment, education, health and food access, financial stability, and opportunities for all to grow to the best of their abilities.Equity:&nbsp; Equity is fundamental to our mission. We infuse equity in all our business operations, hiring practices and community impact initiatives.&nbsp;Overview:&nbsp;Are you driven and passionate about ensuring that everyone has equitable access to health, education, and economic opportunity? Are you a&nbsp;natural leader who loves to build and develop teams? Are you a change-agent who is looking to make a lasting impact in your community and within your organization? If so, you may be just what we are looking for as we expand our team. Take a closer look and reach out if you meet these&nbsp;qualifications.&nbsp;Position Description: Reporting to the SVP, the Major Gifts Officer is an important member of the Development/Fundraising department and will help build and lead United Way NCA’s individual giving efforts. They will manage a portfolio of prospects, current and lapsed donors, targeting five- and six-figure gifts. The Major Gifts Officer is responsible for developing, planning, and implementing strategies for identification, cultivation, solicitation, and stewardship of individual donors to include support for Alexis de Tocqueville Society and other related programs to support United Way NCA. They will focus on strategically building and expanding the organization's Individual Giving and Planned Giving program with a goal of significantly increasing the base of annual gifts.&nbsp;This position is ideal for a dynamic, results and relationship-driven, well-organized development professional who is committed to United Way NCA’s mission and has a passion for building development/fundraising programs.The Major Gifts Officer is responsible for maintaining and increasing annual revenue through the development, implementation and management of comprehensive major gifts moves management plan. Internally this position will work closely with SVP and cross functionally to leverage and enhance donor and prospect engagement to inspire deeper connection to the mission and programs of United Way NCA.Key Responsibilities:&nbsp;The Major Gifts Officer will work closely with the Chief Development Officer (CDO) and Development/Fundraising Team to build, implement, grow, and maintain long-term cross-functional strategic plans focused on immediate, near-term, and long-term major and planned gifts.1) Secures a minimum of 120 donor meetings/visits per year; 2) Collaborates with colleagues across UW NCA to understand the case for support and inspire donors up the giving pyramid; 3) Actively practices moves management through the donor life cycle of identification, qualification, cultivation, solicitation and stewardship; 4) Documents all donor related activities using the donor database Andar; 5) Assists in all cultivation and stewardship for UW NCA events&nbsp;Portfolio Management<ul><li>Secure Major gifts at the five- and six-figure levels. Directly responsible for identifying, cultivating, and soliciting prospects for major and planned gifts of all varieties. While there is some portfolio in place, there will be significant portfolio development required in the first year to reach an expected 125-150 prospect portfolio size.</li><li>Responsible for $1M in annual revenue from cash, pledges, and documented planned gifts designated to United Way NCA.</li><li>Establish and maintain a qualified fundraising pipeline/prospects, focused on achieving stretch goals to support enhanced revenue streams.</li><li>Manage systems and software to track and cultivate donors and prospects, including United Way NCA’s donor database and wealth screening tools.</li><li>Work with the Development/Fundraising department to align efforts and set goals. Create and implement moves management plans.</li><li>Make direct, face-to-face solicitations and work with program staff to develop individualized donor strategies; to include donor communications.</li><li>Acknowledge major donors through public and private recognition. Track and report progress using specific metrics.</li></ul>Job Requirements:&nbsp;Solid Educational Background and Experience -&nbsp;Bachelor of Arts, Bachelor of Science, or equivalent experience is required. Minimum eight (8) years of fundraising experience, with demonstrated experience in Major and Planned Gifts moves management and relationship building including at least five years of front-line fundraising and working with individual donors.&nbsp;Drives Revenue &amp; Impact –&nbsp;Results driven, with a relentless focus on gaining resources to support United Way’s mission and community impact focused strategic objectives. Demonstrated entrepreneurial ability to develop alliances and coordinate shared interests of all parties. Excellent problem-solving skills designed to meet the challenges of the organization. Possess ability to meet predetermined revenue goals.&nbsp;Strategic Relationship Building –&nbsp;People person with a keen knack for developing, maintaining, and deepening strategic relationships that generate the resources that support United Way’s mission. Strong knowledge of fundraising and desire to learn. Demonstrated success managing a portfolio of individual donors at the five- and six-figure levels. &nbsp;Ability to develop strong personal relationships through identification, cultivation, solicitation, and stewardship. Planned giving experience a plus.&nbsp;Effective &amp; Engaging Communicator –&nbsp;An effective and passionate communicator, articulating the United Way message in a way that inspires others to act in service to the organization and the community.&nbsp;Embracing and Managing Change –&nbsp;Champions and facilitates change to ensure long-term community sustainability. Adapts successfully to changing needs while maintaining positive relationships with all constituents, internal and external.&nbsp;Entrepreneurial and Innovative –&nbsp;Creatively seeks new opportunities to generate revenue and other resources that add greater value to the organization and the community. Demonstrated entrepreneurial ability to develop alliances and coordinate shared interests of all parties. Excellent problem-solving skills designed to meet the challenges of the organization.Successful candidates must pass criminal background and reference checks.To apply: &nbsp;: <a href="https://unitedwaynca.org/about-us/careers/" target="_blank">https://unitedwaynca.org/about-us/careers/</a>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;United Way of the National Capital Area &nbsp;&nbsp; &nbsp;&nbsp;EOE M/F/D/V &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<a href="http://unitedwaynca.org/" target="_blank">unitedwaynca.org</a>

DESM/Major Gifts Officer

/ 
 
 


Donor Relations Manager 
 
Position Summary: 


The Donor Relations Manager develops plans, implements and evaluates 

accounts of United Way of Forsyth County corporate partners and individuals 

with a focus on identifying growth opportunities as well as identifying new 

resource opportunities in order to enhance annual and long-term fundraising 

goals and promote UWFC’s strategic mission, with a measured focus on 

personal donor connections. 
 
Reports to: Chief Development Officer 


Position Duties &amp; Responsibilities 
The following statements are intended to describe the general nature and level 
of work being performed and not intended to be construed as an exhaustive list of all 
responsibilities, duties and skills required. 

ï· Prepares and executes year-round relationship plans for company 

accounts and individual investors with a focus on maximizing potential 

and growth. 

ï· Develop and adapt plans for challenging companies 

ï· Focus on attracting and developing new partnerships. 

ï· Heavy focus on individual donor engagement with expectations of 

meeting ambitious goals around personal contact with donors and 

prospects. 

ï· Works closely with volunteers to leverage experience and connections 

to gain better access to company leadership and build strong, more 

effective relationships. 

ï· Prepares and executes an ongoing engagement plan for assigned 

individual donors. 

ï· Cultivate major gifts and planned giving prospects through ongoing 

engagement. 

ï· Prepares and executes an individual campaign plan for all accounts 

assigned. 

ï· Ensures the accuracy of data on all accounts and maintains strict 

confidentiality of personal account and financial information. 

ï· Works as part of a team to develop and execute a year-round 

engagement plan for companies and individual investors. 

ï· Establishes rigorous individualized personal and professional 

development plans. 


ï· Understands and supports UWFC’s strategic direction in the 

community. 

ï· Identifies and develops new opportunities for resources. (Expansion in 

existing accounts as well as potential new companies/investors) 

ï· A willingness to take on additional duties to ensure the success of the 

team 

ï· Occasional local travel may be required with some events/tasks outside 

of traditional work hours 
 

Qualifications 
 

To perform this job successfully, an individual must be able to perform each 

essential job function satisfactorily and be present while performing those 

functions. The requirements listed are representative of the basic 

knowledge, skills, and/or abilities required. Reasonable accommodation 

may be made to enable individuals with disabilities to perform the essential 

functions. The individual in this role must display the highest level of integrity 

and confidentiality. United Way also values innovative thinking, and a 

successful candidate will be a self-starter who can work within the team to 

achieve goals and objectives. The individual should have effective 

communication skills, attention to detail and organization, and flexibility and 

adaptability. The individual will also maintain knowledge of trends, best 

practices, and research in his/her area of responsibility to enhance 

development practices. 
 

Education and/or Experience 

 • Bachelor's degree preferred. 

 • At least two years of fundraising experience required. 

 • Knowledge of Forsyth County and the human service sector is 

preferred. 

 *Proficiency in Micro Office Suite, and donor database platforms. 
 *Work experience may substitute for education requirements. 

 Additional information and requirements: 

ï· Physical Requirements: ability to move supplies weighing up to 

20lbs. 

ï· NC Driver’s license and auto insurance are required. 

ï· This is a hybrid position; 4 days in the office Friday remote. 

ï· FLSA status: Exempt 

 We offer a full health benefit package with 12 paid holidays, PTO, 401K 

and Defined Contribution plan. 

EOE

United Way Forsyth County

Donor Relations Manager

Position Summary The President &amp; CEO serves as the chief executive and strategic leader of United Way of Champaign County. This role drives community impact, leads resource development, ensures operational excellence, and represents the organization in public, private, and nonprofit sectors. The CEO is a dynamic leader who fosters collaboration, builds trust, and advances the mission through measurable, community-centered outcomes. Key Responsibilities 1. Strategic Leadership &amp; Vision • Establish and lead the organization’s strategic direction in partnership with the Board. • Serve as the chief spokesperson and brand steward, building trust and relevance in the community. • Represent United Way in local, state, and national forums. 2. Resource Development &amp; Fundraising • Drive fundraising strategy to meet annual and long-term revenue goals. • Cultivate and steward relationships with major donors, corporate partners, foundations, and community leaders. • Promote a culture of philanthropy among staff, volunteers, and the Board. • Lead a team to execute year-round campaigns, special events, and donor engagement efforts. • Analyze fundraising results to optimize strategy and ROI. 3. Community Impact • Guide the development and execution of impact strategies that align with United Way’s priorities: Healthy Communities, Youth Opportunity, Financial Security, and Community Resilience. • Build cross-sector partnerships to address root causes of local challenges. • Advocate for public policies aligned with impact goals. • Support grant development and oversight of fund allocation to community partners. • Promote volunteer engagement and nonprofit capacity building. 4. Organizational Management &amp; Governance • Serve as the principal advisor to the Board and its committees, providing strategic direction and policy guidance. • Ensure operational and financial integrity in accordance with Board policies and strategic priorities. • Lead and support a high-performing leadership team and staff; foster a culture of excellence, equity, and accountability. • Oversee budgeting, fiscal management, risk mitigation, and resource allocation in partnership with the Director of Finance. • Promote diversity, equity, and inclusion across the organization. • Research trends in development and fundraising, monitor local giving patterns, and recommend new strategies to strengthen engagement and revenue. • Demonstrate a proven ability to consistently advance donors from annual support to major and planned giving. • Actively participate in United Way network collaborations—locally, regionally, and nationally—to support shared goals and innovation. • Comply with United Way Worldwide membership standards, including all accountability, reporting, and operational practices. Qualifications &amp; Experience Required: • Proven executive leadership experience in nonprofit, public, or corporate sectors. • Strong fundraising track record, including securing major gifts and corporate sponsorships. • Experience developing and executing impact strategies and community programs. • Demonstrated ability to build relationships with diverse stakeholders. • Effective communicator with strong public speaking and writing skills. • Experience managing teams, budgets, and organizational operations. Preferred: • Experience with United Way or similar federated nonprofit model. • Understanding of local community needs and systems-level solutions. • Master’s degree preferred; bachelor’s degree required with equivalent leadership experience. Core Competencies • Mission-Focused: Committed to improving lives and community well-being. • Relationship-Oriented: Builds trust and fosters collaboration. • Results-Driven: Focuses on measurable outcomes and accountability. • Strategic &amp; Visionary: Leads with purpose and long-term thinking. • Brand Steward: Enhances United Way’s reputation and visibility. • Team Builder: Fosters a culture of inclusion, innovation, and excellence. • Business Acumen: Understands finance, operations, and market dynamics. • Network-Oriented: Leverages partnerships for broader impact. The United Way Board of Directors has initiated the process to identify the next President and CEO. The transition will ensure continued momentum and a strong foundation for the next chapter of United Way’s work in Champaign County. If interested, please send a cover letter and resume to Lisa Rector at <a href="mailto:lisa@rectorteam.com" target="_blank">lisa@rectorteam.com</a> by August 11, 2025.

United Way of Champaign County

President & Chief Executive Officer

The Accounts Receivable Associate is responsible for the accurate and timely recording and depositing of campaign envelopes and receivables. Additional primary duties also include communicating with donors, agencies, and company representatives regarding pledges and payments.&nbsp; In addition, this position will assist the accounting team and perform other accounting duties as needed.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;ESSENTIAL DUTIES &amp; RESPONSIBILITIES<ul><li>Receives all checks/cash delivered by mail or staff. Keeps accurate account of all money.&nbsp;&nbsp;</li><li>Prepares daily bank deposits.&nbsp; &nbsp;</li><li>Enters daily accounts receivable payments and campaign receipts in&nbsp;StratusLive Database (donor management software)&nbsp;</li><li>Audits campaign envelopes for pledge and payments&nbsp;</li><li>Logs grant receipts and communicates with CI team.&nbsp;</li><li>Collaborates on the training of temporary staff for campaign envelope processing.&nbsp;</li><li>Communicates with contributors, agencies, and company representatives, both verbally and in writing, regarding pledges, and payments.&nbsp;</li><li>Responsible for helping to maintain data quality of&nbsp;StratusLive.</li><li>Works with the finance team to analyze donor accounts for collections and issues and helps to resolve with appropriate action.&nbsp; &nbsp;</li><li>Sets up recurring credit card subscriptions and follows up on declined credit card transactions to resolve.</li><li>Serves as a point of contact in the finance department for Resource Development staff and workplace Employee Campaign Directors.&nbsp; &nbsp;</li><li>Prepares and mails monthly pledge (Direct and Payroll) reminders.</li><li>Imports payment transactions including credit cards and campaign payments into StratusLive Database</li><li>Responds to Agency Portal emails</li><li>Other duties as assigned.&nbsp;</li></ul>REQUIRED &amp; PREFERRED QUALIFICATIONSRequired<ul><li>Excellent organizational, interpersonal, communication (oral and written) skills</li><li>Associate degree&nbsp;</li><li>Proficiency in Microsoft Office family of products including Excel, Word and Outlook&nbsp;</li></ul>Preferred<ul><li>Bachelor’s degree in Business or Accounting and related experience.&nbsp; &nbsp;</li><li>2-5 years professional business experience&nbsp;</li><li>Prior non-profit work experience.&nbsp;&nbsp;</li><li>Familiarity with&nbsp;StratusLive or other donor management software and Microsoft CRM&nbsp;</li><li>Experience in database management and analysis.&nbsp;</li></ul>

United Way of the Midlands

Accounts Receivable Associate

ABOUT US United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis. &nbsp;JOB SUMMARY The Dual Generation Family Centered Case Coach plays a critical role in advancing United Way of San Antonio and Bexar County’s Dual Generation Initiative by serving as a trusted partner to families navigating complex systems. This position is responsible for building strong, supportive strength-based relationships with families in prioritized communities, connecting them to relevant services, and fostering progress toward their personal and family educational and economic goals. Grounded in a family-centered and strengths-based approach, the Family Centered Case Coach provides individualized guidance and helps ensure families have access to coordinated, holistic resources that promote long-term well-being and stability. This role also requires collaboration with internal teams and community partners to align efforts and support family success. This position will be housed at the United Way’s Family Resource Center located inside of Pecan Valley Elementary. &nbsp;PRIMARY DUTIES AND RESPONSIBILITES •&nbsp;&nbsp;&nbsp;&nbsp;Build and maintain trusting, goal-oriented relationships with families participating in the Dual Generation Initiative. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct holistic assessments (e.g., Life Self-Sufficiency Matrix) to identify family strengths, priorities and needs. •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for family engagement programming and services that recognize families as experts in their own lives, that help families develop action plans to achieve their goals, and promote collaboration amongst staff, service providers, and the family to provide barrier free access to available resources and tools. •&nbsp;&nbsp;&nbsp;&nbsp;Use a holistic approach that addresses the whole family enrolled in the Initiative and their interrelated needs and goals.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Assist in the implementation of recruitment strategies and assist partners with achieving recruitment goals; encourage and sustain family enrollment and involvement in support programs. •&nbsp;&nbsp;&nbsp;&nbsp;Co-create and monitor individualized family goal plans, providing consistent support, referrals, and follow-up. •&nbsp;&nbsp;&nbsp;&nbsp;Offer personalized assistance through monthly coaching sessions, assessments, and family goal-setting activities. •&nbsp;&nbsp;&nbsp;&nbsp;Implement strategic outreach and recruitment efforts to engage families in prioritized zip codes and/or schools. •&nbsp;&nbsp;&nbsp;&nbsp;Support and sustain family enrollment and ongoing participation in family-centered programs and services. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate and manage parent and resident engagement events to increase access and visibility of resources. •&nbsp;&nbsp;&nbsp;&nbsp;Build strong relationships with community stakeholders including schools, churches, neighborhood associations, and local businesses. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with internal teams, cross-sector partners, and service providers to align efforts and ensure holistic family support. •&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in partner meetings, community events, and professional training to stay informed and connected. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate and accommodate in-person assessments based on family schedules and needs. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain timely and accurate family case records, including intake and exit data, case notes, and service tracking using the Salesforce Data System. •&nbsp;&nbsp;&nbsp;&nbsp;Monitor and report on family progress and enrollment milestones for internal review and program evaluation. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate a culturally responsive and compassionate approach when working with families from diverse backgrounds who may be experiencing barriers related to housing, health, income, or trauma. •&nbsp;&nbsp;&nbsp;&nbsp;Develop strategies to help families sustain progress and access support beyond the program lifecycle. •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to continuous improvement efforts by sharing insights and lessons learned from direct family engagement. •&nbsp;&nbsp;&nbsp;&nbsp;Perform additional duties as needed to support the mission of United Way and the success of the Dual Generation Initiative. &nbsp;EDUCATION AND EXPERIENCE •&nbsp;&nbsp;&nbsp;&nbsp;High school diploma or GED and 4 years of community related work experience; or a bachelor’s degree from an accredited college or university; or 2 years of community related work experience plus an associate degree. •&nbsp;&nbsp;&nbsp;&nbsp;Background working with volunteers, parents and/or residents. •&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of San Antonio’s westside community. •&nbsp;&nbsp;&nbsp;&nbsp;Work experience with parents and resident engagement, preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Prior experience as a participant in a parent support program, preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Experience working with lower-income and diverse populations. •&nbsp;&nbsp;&nbsp;&nbsp;Proven work experience performing case management and/or program intake function &nbsp;KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION •&nbsp;&nbsp;&nbsp;&nbsp;The ability to build and maintain positive relationships that promote cooperation and collaborative work with United Way funded agencies and Bexar County community. •&nbsp;&nbsp;&nbsp;&nbsp;Interacts with team members at all levels of the organization with focus on relationships in the Dual Gen Initiative. •&nbsp;&nbsp;&nbsp;&nbsp;Bi-lingual ability in English and Spanish preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to multitask, strong attention to detail and organization; ability to prioritize and complete tasks prior to deadlines. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work cooperatively and as a member of a team with parents, staff and the community at large. Always conduct yourself and your appearance in a professional manner •&nbsp;&nbsp;&nbsp;&nbsp;Good written and verbal communication skills. •&nbsp;&nbsp;&nbsp;&nbsp;Facilitation experience and skills. •&nbsp;&nbsp;&nbsp;&nbsp;Willingness to build public speaking and presentation skills. •&nbsp;&nbsp;&nbsp;&nbsp;Relationship Building and Community Engagement skills. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude. towards individuals requiring assistance. •&nbsp;&nbsp;&nbsp;&nbsp;Prior understanding of the issues and struggles of families in poverty and prior experience working in a direct service role with under resourced families. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work with manage a wide variety of populations and personalities with respect, compassion, and dignity. •&nbsp;&nbsp;&nbsp;&nbsp;Must have a valid driver’s license with reliable transportation. •&nbsp;&nbsp;&nbsp;&nbsp;Basic understanding of social media platforms. •&nbsp;&nbsp;&nbsp;&nbsp;Microsoft Office (Word, Excel, and Access) proficiency preferred. &nbsp;UNITED WAY COMPETENCIES Core Competencies (all United Way Professionals): Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand StewardBENEFITS •&nbsp;&nbsp;&nbsp;&nbsp;Employer-subsidized healthcare plan with employer-funded HRA offered. •&nbsp;&nbsp;&nbsp;&nbsp;Group dental, vision, life insurance and other insurance products available. •&nbsp;&nbsp;&nbsp;&nbsp;Paid holidays, personal and sick leave time. •&nbsp;&nbsp;&nbsp;&nbsp;403(b) retirement plan with employer matching available. &nbsp;WORK ENVIRONMENT •&nbsp;&nbsp;&nbsp;&nbsp;Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. •&nbsp;&nbsp;&nbsp;&nbsp;Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. •&nbsp;&nbsp;&nbsp;&nbsp;Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. •&nbsp;&nbsp;&nbsp;&nbsp;Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours. &nbsp;PHYSICAL DEMANDS •&nbsp;&nbsp;&nbsp;&nbsp;Sedentary work on a PC; sitting for extended periods of time, routinely.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Movement within the office and during external meetings and events, regularly. •&nbsp;&nbsp;&nbsp;&nbsp;Bends, stoops and twists, occasionally. •&nbsp;&nbsp;&nbsp;&nbsp;Exerts up to 25 lbs. of force, occasionally. •&nbsp;&nbsp;&nbsp;&nbsp;Facilitates, presents and collaboratively interacts with others, routinely. •&nbsp;&nbsp;&nbsp;&nbsp;Perform repetitive tasks, i.e., typing and texting, routinely.The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County. &nbsp;APPLY To submit your application visit <a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY." target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.</a>&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Applications WILL NOT be accepted via email. •&nbsp;&nbsp;&nbsp;&nbsp;Contact <a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org</a> should you experience problems submitting your application.United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment. United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | <a href="http://www.uwsastx.org&amp;nbsp" target="_blank">www.uwsastx.org&amp;nbsp</a>; &nbsp;

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