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If you are a systems-minded professional passionate about supporting communities through a collaborative long-term recovery, then United Way of Asheville and Buncombe County is where you need to be. The Buncombe County Long-Term Recovery Group (BCLTRG) Disaster Case Management Lead works with contracted Disaster Case Management (DCM) agencies, the Case Management Committee and Chair, to lead the development, implementation, and continuous improvement of the BCLTRG Case Management Program, ensuring survivors receive the support they need while helping DCM agencies succeed.&nbsp;As the BCLTRG Disaster Case Management Lead, you’ll play a critical role in guiding and strengthening a collaborative, survivor-centered disaster recovery program - turning a strategic vision into operational reality. Rather than directly supervising case managers, you’ll work closely with multiple community agencies, helping them build capacity, align efforts, and deliver high-quality services to impacted households. You’ll oversee program implementation, coordinate training, support data-informed decisions, and champion continuous improvement — all while ensuring that survivors’ needs and voices remain at the center of recovery efforts. This is an exciting opportunity to bring your leadership, coordination, and problem-solving skills to a meaningful, community-driven initiative.KEY RESPONSIBILITIES&nbsp;Program Development &amp; Implementation<ul><li>Oversee the design, implementation, and optimization of the BCLTRG DCM program, ensuring alignment with goals, guidelines, and best practices.</li><li>Collaborate with local, state, and national partners (including NC VOAD, FEMA, NC DCM, and others) to align program approaches and stay informed on evolving disaster recovery strategies.</li><li>Work with the BCLTRG Program Manager to manage electronic data systems and ensure timely access to accurate data.</li><li>Ensure access to accurate data to inform decision-making about growth and optimization of the DCM program.</li><li>Regularly review and analyze DCM program data and identify priority continuous quality improvement efforts of the DCM program.</li><li>Prepare regular reports for the Case Management Committee, BCLTRG Steering Committee, and other stakeholders.</li><li>Collaborate with the Case Management Committee Chair to plan meetings, set agendas, and share updates.</li><li>Coordinate communication relevant to the DCM program with other BCLTRG Committees in order to promote overall LTRG program alignment.</li><li>Represent BCLTRG on relevant regional and statewide calls or working groups.</li><li>Develop and maintain policies, procedures, and workflows to ensure effective DCM delivery.</li><li>Develop strategic relationships with key partners in order to promote effective coordination across disaster response efforts.</li></ul>&nbsp;Workforce Training &amp; Support<ul><li>Participate in ongoing training and professional development related to DCM.</li><li>Onboard new DCM agencies to the BCLTRG program.</li><li>Plan and facilitate DCM team meetings.</li><li>Develop, implement, and manage ongoing workforce training programs, ensuring best practices and trauma-informed care approaches.</li><li>Support the Case Management Committee Chair in facilitating DCM agency meetings, creating space for resource-sharing, challenges, and collaborative problem-solving.</li><li>Create job aids and tools to strengthen team capacity and ensure efficient, survivor-centered service delivery.</li><li>Track and elevate DCM workforce feedback related to program needs, challenges, and resource gaps.</li><li>Champion emotional and spiritual well-being of the DCM workforce, recognizing the intensity of disaster recovery work.</li><li>Participate in BCLTRG and United Way events and experiences as scheduled or requested.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Minimum Requirements<ul><li>Bachelor’s Degree in health and human services, disaster management or related fields and 2 years of experience in program operations or 5 years of equivalent experience&nbsp;</li><li>Minimum of 2 years experience in operationalizing programs, case management, disaster recovery, or long-term relief work</li><li>Commitment to the&nbsp;<a href="https://www.unitedwayabc.org/vision-mission" target="_blank">mission and guiding principles</a> of UWABC and ability to model those principles</li></ul>Technical Skills, Abilities and other Requirements<ul><li>Technical proficiency with computers, Google Workspace (Gmail, Docs, Drive, Sheets) and strong ability to learn and use a variety of other platforms (e.g.,Asana)</li><li>Strong leadership, management, and organizational skills</li><li>Previous experience operationalizing a concept or framework</li><li>Ability to manage multiple projects, prioritize tasks, and meet deadlines</li><li>Experience with meeting facilitation and presentation, collaborative leadership, and effective communication (both written and verbal).</li><li>Understanding and sensitivity to diverse cultural backgrounds and needs</li><li>Commitment to trauma-informed care principles and applying them in real-world practice</li><li>Ability to define problems, collect data, establish fact and draw valid conclusions&nbsp;</li><li>Familiarity with using data to drive program improvement</li><li>Ability to communicate (oral and written), in English</li><li>Valid North Carolina Driver’s License with a driving record that meets insurance requirements</li></ul>Nice to Have<ul><li>Familiarity with disaster recovery programs, resources, and policies</li><li>Ability to communicate (oral and written) in Spanish</li><li>Prior experience working within a United Way or similar collaborative framework</li></ul>Work EnvironmentThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.While performing the duties of this position, the employee is regularly required to:&nbsp;&nbsp;<ul><li>Sit, stand, walk, reach with hands and arms, talk and hear</li><li>Use finger and hand motion.</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.</li><li>Moderate level of stress caused from tight deadlines.</li><li>Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time.</li><li>Occasional work in the community at meetings.</li><li>Occasional work outside of normal business hours.</li><li>Occasional travel is required.</li><li>Moderate office noise level.</li></ul>This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and community settings (e.g., visiting DCM agencies, attending local events, visiting other county LTRG DCM teams, and potentially attending relevant conferences and/or regional or statewide gatherings). As part of our hybrid work policy, new employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days, and then the schedule can be modified based on conversations with the supervisor.Reports To:&nbsp; Helene Recovery Initiatives DirectorSupervises:&nbsp; 1Hours: 40/week&nbsp;Hiring Range and Benefits:&nbsp;$53,000 to $58,000 annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), contributions to health, dental and vision insurance benefits and self-care fund, life and disability insurance, and coaching and support.&nbsp; This position is a grant-funded position through December 2026 with the hope to extend past this date based on available funding. The goal for the BCLTRG is for it to become an independent non-profit organization. This position would, in the future, transition to direct employment with the BCLTRG.

UWABC Office

United Way of Asheville and Buncombe County

BCLTRG Disaster Case Management Lead (grant-funded)

If you thrive at the intersection of data systems and people, this role may be for you.&nbsp; United Way of Asheville and Buncombe County (UWABC) is seeking a collaborative, tech-savvy professional to lead our organization-wide CRM transition and drive internal data strategy with an eye toward long-term stewardship of organizational technology tools.&nbsp; As part of the Finance and Operations team, this role is instrumental in implementing our new Salesforce-based CRM system, managing complex data types, and ensuring long-term data integrity in partnership with departments across the organization.&nbsp; The ideal candidate brings hands-on experience with CRM implementation, and excels at training staff, designing user-friendly workflows, and analyzing data to support strategic decision-making.&nbsp; Just as essential as your technical expertise are your communication and relationship-building skills - you’ll work closely with cross-functional teams at all levels, many of whom have varying levels of comfort with technology.&nbsp;&nbsp;Responsible for overall CRM implementation, data quality, including the development of data standards and other strategies that optimize efficiency and enable proactive strategic decision-making across all departments. Works with an assigned point of contact in each team regarding team needs, data integrity, reporting needs, and training.&nbsp; Partners closely with the Director of Data and Evaluation, a position located in our Community Impact department.Over time, this position is expected to evolve into a key resource for organization-wide technology management and adoption. While initial focus is on CRM success, the role will gradually expand to include other platforms used in daily operations (e.g. Asana, Airtable) and later, support for fiscal technology planning and coordination.KEY RESPONSIBILITIESDatabase Implementation&nbsp;<ul><li>Gain expertise in this instance of the Salesforce system through vendor training and analyze UWABC data needs from prior assessments.</li><li>Lead CRM database implementation, including planning, execution, data migration, and technical deployment, in partnership with the CRM vendor.</li><li>Modify and maintain the project plan, incorporating timelines, resource allocation, risk management, and change management/stakeholder communication.</li><li>Engage end-users for continual requirements gathering/revisions to design custom workflows ensuring effective and collaborative utilization of CRM.</li><li>Design and implement data migration strategies, resolving data conflicts, establishing naming conventions and ensuring data integrity.</li><li>Conduct system testing, resolve data conflicts/technical issues, and ensure user training completion.</li><li>Establish a ticketing system for ongoing CRM support.</li></ul>Database Administration<ul><li>Develop and deliver ongoing CRM training (e.g. monthly cadence) and support for end-users, ensuring minimal disruption to organization operations.</li><li>Establish and enforce data quality standards, including data cleansing and validation.</li><li>Generate reports and dashboards to track KPIs and provide CRM usage insights.</li><li>Maintain database security, integrity, and backup/recovery procedures.</li><li>Manage/help implement API integrations with other organizational systems.</li><li>Perform routine database maintenance and optimize system performance.</li><li>Manage vendor relationships and evaluate CRM enhancements.</li><li>Document CRM processes, procedures, and configurations.</li><li>Assess and adapt Salesforce database specifications for future organizational needs.</li><li>Maintain current knowledge of database management trends and best practices.</li><li>Collaborate with departments to refine system functionality and improve user experience.</li><li>Establish and enforce data governance standards, including data removal strategies.</li><li>Ensure donor data integrity standards are met in collaboration with relevant staff.</li><li>Develop CRM communication templates with Marketing Communications and other teams.</li><li>Analyze data for stakeholder segmentation and targeted outreach.</li><li>Generate and distribute mailing lists and custom reports.</li><li>Lead the Internal Data/Tech work group to ensure data integrity policy and&nbsp;processes are developed and followed according to agreed upon timelines and in accordance with current law (e.g. cleaning up bounced emails).</li><li>Provide back-up support regarding IT operations as needed such as the IT work request form, asset management, troubleshooting (once CRM is implemented, this role would lead these tasks)</li><li>Perform other assigned duties.</li></ul>Future Platform Leadership &amp; Tech Alignment<ul><li>In the second phase of this role (after CRM implementation), support and train staff on other organization-wide tools such as Asana, Airtable, and internal collaboration platforms.</li><li>Partner with team leads to streamline workflows and improve organizational tech adoption beyond CRM.</li><li>Contribute to planning and implementation of fiscal tech tools, including hardware/software procurement and tech budgeting, in collaboration with the Finance and Operations team.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.Minimum Requirements<ul><li>Bachelor’s degree and 4 years of professional experience related to software implementation and database management or an equivalent combination of education and experience&nbsp;</li><li>Strong ability to translate technical concepts into clear, accessible language and engage non-technical staff in understanding, adopting, and using technology or data systems</li><li>Detail-oriented, with strong organizational, analytical, and planning skills</li><li>Ability to communicate (oral and written) with coworkers, vendors, and service providers in a clear, service-oriented and professional manner</li><li>Advanced skills with Salesforce or other database platforms</li><li>Commitment to&nbsp;<a href="https://www.unitedwayabc.org/vision-mission" target="_blank">UWABC's guiding principles</a> and ability to model those principles</li></ul>Technical Skills, Abilities and other Requirements<ul><li>Advanced understanding of IT systems, applications and integration&nbsp;</li><li>Thorough understanding of file structures and design, information retrieval techniques, file access methods, and database controls and standards.</li><li>Advanced knowledge of Salesforce and other software, including Google Suite, and strong ability to learn and use a variety of other platforms (e.g., Airtable, PowerBi, Asana)</li><li>Ability to manage multiple priorities, maneuver complex work environments, and engage in planning</li><li>Experience handling sensitive &amp; confidential information</li><li>Ability to collaborate in a cross-functional environment</li><li>Experience in negotiating, monitoring and renewing vendor contracts</li><li>Ensure compliance with contractually obligated technology requirements</li><li>Holds self and other team members accountable for achieving results</li><li>Prior project management experience</li><li>Prior software implementation experience</li><li>Prior experience training stakeholders to use technology</li></ul>Nice to Have<ul><li>Previous experience working within a United Way</li><li>Previous experience working within a nonprofit organization</li></ul>Work EnvironmentThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.While performing the duties of this position, the employee is regularly required to:<ul><li>Sit, stand, walk, reach with hands and arms, talk and hear</li><li>Prolonged periods of sitting at a desk and using a computer</li><li>Use finger and hand motion</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus</li><li>Moderate level of stress caused by tight deadlines</li><li>Moderate levels of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time&nbsp;</li><li>Moderate office noise level</li></ul>This position is exempt from overtime regulations. Hybrid work environment: a mix of office and remote.&nbsp; As part of our hybrid work policy, new employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days, and then the schedule can be modified based on conversations with the supervisor.Reports To:&nbsp; Vice President of Finance and OperationsSupervises:&nbsp; 0Hours: 40/weekHiring Range and Benefits:&nbsp;$60,000 - $65,000&nbsp;annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), contributions to health, dental and vision insurance benefits, life and disability insurance, and coaching and support.

2 United Way of Asheville and Buncombe County Jobs