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United Way of Broward County fights for the Health, Education and Financial Prosperity of EVERY person in our community.General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way of Broward County (UWBC) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Director, Major Gifts (DMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by DMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving.</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the DMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWBC policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the DMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

United Way of Broward County

Major Gifts Officer

General Description: This position supports Family Stability Program case manager(s) in connecting with new participants. In this role, you will engage in outreach efforts to bring new participants into the program, enter demographic data into a computer system to track grant goals, and assist with fulfilling service referrals in an educational setting at our Hallandale Beach location. This position offers the opportunity to make a meaningful impact by representing the program at community events and activities.The Family Stability Program is housed within the Community Partnership School™ (CPS) program. The Family Stability Program provides coaching, resource referrals, and financial education to local parents and students, particularly those with low income and homelessness related conditions.&nbsp;.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serve as the main point of contact (POC) for the Family Stability Program through community outreach efforts and during participant enrollment stages.&nbsp;</li><li>Screen potential participants to determine if they meet eligibility requirements for the Family Stability Program.&nbsp;</li><li>Input participant demographics, and case related documents into computer database.</li><li>Connect participants presenting an immediate need to appropriate treatment or service providers.&nbsp;</li><li>Utilize a best practice of cultural competency and promote a service environment where participant success and well-being are prioritized.</li></ol>Other Job Duties:&nbsp;<ul><li>Advocate on behalf of participants and families for services, basic needs, and other related issues.&nbsp;</li><li>Stay abreast of&nbsp;community resources and procedures for referring participants to appropriate resources.</li><li>Conduct community and home visits (if needed) related to fulfilling resource referrals.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Associate’s degree with major course work in social work, psychology or other field closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree.&nbsp;</li><li>Experience in data entry, customer services, hospitality, community resource referral, or closely related work.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Strong organizational, project management, and interpersonal skills.</li><li>Ability to work independently and in a team environment with a positive attitude and handle sensitive and confidential information with maximum discretion.</li><li>Experience with Microsoft Office Suite</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Outreach and Intake Specialist

Why United Way of Central Florida?United Way of Central Florida (UWCF) mobilizes the caring power of the community to advance the common good in Polk, Highlands, and Hardee counties. Through strong partnerships with local organizations, donors, and volunteers, we work to improve lives and create lasting change across four impact areas: youth opportunity, financial security, healthy community and community resiliency.Joining UWCF means being part of a collaborative, purpose-driven organization committed to integrity, measurable outcomes, and community impact. Based in Lakeland, FL, we offer a dynamic professional environment with deep community roots and a high quality of life.About the RoleUnited Way of Central Florida is seeking a CFO/Vice President of Financeto lead the organization’s financial operations and planning. This position combines strategic leadership with hands-on execution and is responsible for ensuring financial accuracy, compliance, internal controls, and process efficiency.The CFO serves as a key advisor to the CEO and Board of Directors and plays a central role in maintaining financial stability and operational effectiveness, while offering strategic insights and recommendations that drive long-term success. The CFO partners with department heads and executives to align financial priorities with the organization’s mission.&nbsp; In a small, resource-conscious environment, this role requires both strategic oversight, as well as tactical financial management.&nbsp; The successful person in this capacity will possess outstanding interpersonal, communication and follow-thru skills, experience managing vendor relationships, and a demonstrated commitment to continuous improvement.&nbsp; This is an in-office position in Lakeland, FL.Key Responsibilities<ul><li>Oversee all financial operations, including budgeting, forecasting, cash flow, financial reporting, and compliance.</li><li>Ensure adherence to GAAP, IRS regulations, and nonprofit financial standards.</li><li>Manage day-to-day functions: accounts payable, receivables, payroll, general ledger, reconciliations, and donor processing.</li><li>Lead annual audit preparation and IRS Form 990, serving as the primary liaison with external auditors.</li><li>Strengthen vendor and contract management, focusing on cost-effectiveness and risk mitigation.</li><li>Proactively identify and lead process improvements, automation opportunities, and system enhancements to increase efficiency and performance excellence.</li><li>Provide timely and accurate financial reporting and analysis to the CEO and Finance Committee.</li><li>Maintain effective relationships with banking, investment, and insurance partners.</li><li>Mentor, lead and oversee a lean finance and donor services staff.</li><li>Drive a culture of transparency, accountability and operational excellence across the organization.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor’s degree in Accounting, Finance, or Business required; CPA or MBA preferred.</li><li>Minimum of 7 years of financial leadership experience, ideally in a nonprofit or mission-driven organization.</li><li>Proven experience in financial planning, reporting, audits, and internal controls.</li><li>Demonstrated success in leading departmental transformations, including the implementation of process improvements, automation, and systems upgrades.</li><li>Ability to analyze complex financial data and translate it into actionable insights.</li><li>Extensive background in vendor and contract management, cost control, and operational efficiency.</li><li>In-depth knowledge of financial systems, software, forecasting tools, project management and process improvement methodologies.</li><li>Excellent communication and collaboration skills; ability to explain financial information to non-financial stakeholders.</li><li>Strategic thinker with the ability to act as a change agent, fostering a culture of continuous improvement, accountability, and operational excellence.</li><li>Highly organized with demonstrated hands-on financial management skills, strong problem-solving, prioritization, and deadline management mindset.</li></ul>Compensation &amp; Benefits<ul><li>&nbsp;Annual Starting Salary: $145,000 -- $155,000</li><li>Comprehensive Benefits: Paid time off, health insurance, retirement plan, and professional development opportunities.</li></ul>Apply Today! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the next step in shaping the future with an outstanding team.&nbsp;Diversity &amp; Inclusion at UWCF&nbsp;At UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Chief Financial Officer

Be Part of Meaningful ChangeUnited Way of Lane County and the Early Childhood Hub are thrilled to announce an exciting opportunity to join our team as the Education Navigation Manager! We are looking for a dedicated leader who is interested in building an equitable system designed to support families and strengthen communities and experienced in complex project management and program implementation.Through a well-funded grant this initiative will develop a closed-loop navigation and referral system, utilizing the Unite Us platform, ensuring families with children will have access to critical resources. In this role, you'll lead the creation of this system, support a team of Spanish-bilingual-bicultural navigators, and collaborate with a diverse network of community partners working toward a shared vision of family well-being.If you are committed to equity, social change and strengthening communities, this is an opportunity to create lasting impact.To apply, please submit a resume and cover letter!Why This Role Matters:✅ You'll Build Something New: Be at the forefront of designing and implementing a system that improves access to parenting education and family support resources.✅ You'll Help Families Get What They Need - Ensure referrals actually lead to meaningful connections, reducing barriers to support.✅ You'll Lead with Purpose: Support and guide bilingual-bicultural navigators who provide culturally responsive assistance to families navigating complex systems.✅ You'll Strengthen Community Partnerships - Work closely with health providers, schools, nonprofits, and government agencies to create a more connected and accessible support network.✅ You'll Make a Difference: Your work will directly impact families across Lane County, ensuring they have access to the resources they need to thrive.What Does Navigation Mean in This Role?As Education Navigation Manager, you'll create and oversee a system that:<ul><li>Connects Families to Resources - Parenting education, healthcare, childcare, and social services.</li><li>Ensures Follow-Through - Tracking referrals to make sure families receive the support they need.</li><li>Reduces Barriers - Supporting families as they navigate complex systems, ensuring they have the information and guidance to access services effectively.</li><li>Improves Over Time - Establishing a feedback loop where referrals, outcomes, and family experiences inform continuous improvements.</li></ul>What You'll Do:Lead System Development &amp; Implementation<ul><li>Oversee the design and implementation of the closed-loop referral system on the Unite Us platform.</li><li>Set goals, manage project timelines, and ensure alignment with community needs.</li><li>Continuously refine the system to improve outcomes for families.</li></ul>Manage and Support Your Team<ul><li>Supervise and mentor a team of Spanish-bilingual-bicultural navigators, providing guidance, support, and professional development.</li><li>Foster a culture of learning, collaboration, continuous improvement and equity-driven service.</li></ul>Build and Strengthen Community Partnerships<ul><li>Collaborate with a diverse range of providers, from health systems and early childhood education programs to community service organizations.</li><li>Facilitate meetings, build partnerships, and ensure all partners are working toward common goals.</li><li>Serve as the primary point of contact between United Way of Lane County and key stakeholders.</li></ul>Champion Equity and Inclusion<ul><li>Center diversity, equity, inclusion, and belonging (DEIB) into all aspects of the work.</li><li>Address systemic barriers that prevent historically marginalized families from accessing services.</li></ul>Ensure Program Excellence<ul><li>Develop reporting systems to track impact and progress.</li><li>Communicate insights, outcomes and opportunities to funders and community partners.</li></ul>What We're Looking For:Minimum Education and Experience: We know that great candidates come from a variety of backgrounds. If you are excited about this role, we encourage you to apply-even if you don't meet every requirement.<ul><li>Project Management Expertise: 3-5 years of experience leading complex projects and managing timelines, budgets, and deliverables; 2-3 years of relevant experience with applicable degree or certification in project management, non-profit management, communications, health systems, or similar</li><li>Program Development Skills: Hands-on experience developing, launching, and improving programs, ideally in health systems, community services, or similar fields.</li><li>Supervisory Experience: 1-2 years managing a team with a collaborative, supportive approach.</li><li>Collaboration &amp; Facilitation: Strong ability to engage diverse partners, facilitate productive meetings, and build trusted relationships across industries.</li><li>Communication Skills: Excellent verbal and written communication skills, with the ability to clearly convey ideas and inspire action.</li></ul>Helpful (But Not Required) Qualifications:<ul><li>Experience in education, early childhood systems, or family services is a plus.</li><li>Familiarity with the Unite Us platform or other referral systems.</li><li>Spanish bilingual and bicultural background strongly preferred; preference given to candidates who meet this criterion.</li></ul>What Success Looks Like<ul><li>Families across Lane County can easily access the services they need.</li><li>A well-functioning referral system ensures follow-through, making support more effective.</li><li>Community partners trust and rely on this system to better serve families.</li><li>Your team of navigators feels valued, supported, and empowered to make a difference.</li></ul>SALARY STATEMENTGrade 1: $51,786 to $62,143 annuallyGrade 2: $62,143 to $74,572 annually.This role is an opportunity to create real, lasting change-helping families not just find resources, but truly thrive. If this work speaks to you, we'd love to hear from you.To apply, please submit a resume and cover letter!See the job description for full job details and benefits - we've been designated as a "Best Place for Working Parents"!

United Way of Lane County

Education Navigation Manager 

Job Title: Corporate Relations Officer (CRODepartment: Investor Relations&nbsp;Reports to: Campaign DirectorClassification: Level IILocation: Albuquerque, NMStatus: Full-time, salaried, exempt&nbsp;Organization&nbsp;Headquartered in Albuquerque, United Way of North Central New Mexico (UWNCNM) serves the people of five counties:  Bernalillo, Sandoval, Santa Fe, Torrance and Valencia.  Our mission is connecting people to opportunities and services to equitably improve lives and strengthen communities.  &nbsp;&nbsp;UWNCNM brings together donors, businesses, nonprofits, government and others to create better solutions to our community’s challenges. Our programs and donor dollars ensure that individuals and families in north central New Mexico have the opportunity to achieve potential through education, that they are healthy and safe, are financially stable and live life with dignity.   &nbsp;&nbsp;In addition, UWNCNM has a strong commitment to Diversity, Equity and Inclusion and upholds the following values:    &nbsp;  &nbsp;We value the visible and invisible qualities that make you who you are.    &nbsp;<ul><li>We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education and financial stability of every person in every community.    &nbsp;</li><li>We believe that each United Way community member, donor, volunteer, advocate and &nbsp;</li><li>employee must have equal access to solving community problems.    &nbsp;</li><li>We include diversity, equity and inclusion practices at the center of our daily work.    &nbsp;</li></ul>We commit to using these practices for our business and our communities. &nbsp;&nbsp;Position Summary&nbsp;As a Corporate Relations Officer, you will play a pivotal role in driving workplace giving campaigns to expand awareness of UWNCNM’s mission and increase donor engagement. This position involves managing relationships with corporate partners, developing tailored strategies to achieve fundraising goals, and representing UWNCNM as a passionate advocate for community impact.&nbsp;&nbsp;If you’re a dynamic communicator, skilled relationship builder, and strategic thinker who thrives in collaborative and fast-paced environments, this role is your opportunity to make a meaningful difference.&nbsp;&nbsp;Key Responsibilities&nbsp;&nbsp;Fundraising&nbsp;<ul><li>Drive workplace giving campaigns to achieve annual fundraising targets exceeding $1.5M.&nbsp;</li><li>Cultivate and maintain relationships with CEOs, Employee Campaign Managers (ECMs), donors, and volunteers.&nbsp;</li><li>Create and deliver tailored fundraising strategies, incorporating leadership giving and community engagement.&nbsp;</li><li>Conduct motivational presentations to workplace campaigns, inspiring greater participation and investment.&nbsp;</li><li>Identifies and writes grant proposals for corporate support. &nbsp;</li><li>Utilize DonorPoint and other tools to support corporate and individual philanthropic goals.&nbsp;</li><li>Performs and completes other duties and special projects as assigned and needed. &nbsp;</li></ul>Volunteer Recruitment and Development&nbsp;<ul><li>Recruit, train, and support volunteers, including Campaign Cabinet members and ECMs.&nbsp;</li><li>Collaborate with the Corporate Engagement Manager to identify volunteer opportunities and year-round engagement initiatives.&nbsp;</li><li>Recognize and celebrate the contributions of volunteers and donors.&nbsp;</li></ul>Account Management&nbsp;<ul><li>Maintain detailed, accurate records of all corporate partner interactions.&nbsp;</li><li>Collaborate with the Pledge Processing Team to ensure timely and accurate donor data management.&nbsp;</li><li>Support seasonal Campaign Coordinators to ensure their success and help them feel welcomed, providing guidance and mentorship as needed.&nbsp;</li></ul>&nbsp;Community Engagement&nbsp;<ul><li>Represent UWNCNM at events, fostering strong community relationships.&nbsp;</li><li>Support county-specific campaigns and special initiatives, tailoring efforts to regional needs.&nbsp;</li><li>Contribute to the planning and execution of UWNCNM’s high-impact events. &nbsp;</li></ul>General Duties&nbsp;<ul><li>Attend (physical presence) staff meetings, trainings and other meetings as required or assigned.&nbsp;&nbsp;</li><li>Performs and completes other duties, initiatives and special projects as assigned. &nbsp;</li></ul>&nbsp;Core Competencies&nbsp;<ul><li>Accountability: Take ownership of goals, collaborate effectively, and deliver exceptional results while maintaining consistent communication with your supervisor to ensure targets are met efficiently and on time.&nbsp;</li><li>Relationship Building: Cultivate strong cross-functional team collaboration and build meaningful external community partnerships to foster trust and rapport with diverse stakeholders.&nbsp;</li><li>Effective Communication and Reporting: Provide clear, engaging presentations and maintain accurate tracking of account reports.&nbsp;</li><li>Innovation: Drive process enhancements by identifying opportunities for improvement and implementing creative, impactful solutions.&nbsp;</li><li>Teamwork: Embrace a unified approach, recognizing that collective success relies on mutual support and collaboration—when one succeeds, we all succeed; when one falters, we all rise to address the challenge together&nbsp;&nbsp;</li><li>Proficient with technology including multiple videoconferencing software platforms (such as Zoom) and Microsoft Office including Word, Outlook, Excel and PowerPoint &nbsp;</li><li>Proficient in internet navigation and online research using modern web browsers to gather, verify, and utilize information effectively for job-related tasks &nbsp;</li><li>Demonstrate a comprehensive understanding and practical experience with AI, including data analysis, AI driven decision making, and the application of AI tools to enhance operational efficiency and innovation. &nbsp;</li></ul>&nbsp;Qualifications&nbsp;<ul><li>Bachelor’s degree or equivalent experience.&nbsp;</li><li>At least one year of experience in fundraising, sales, or nonprofit sector (or 2+ years fundraising experience).&nbsp;</li><li>Exceptional Communication and Relationship-Building: Possess outstanding interpersonal, written, and verbal skills to effectively engage corporate partners, tailor messaging, and foster impactful, mission-driven collaborations.&nbsp;</li><li>Proficiency in Microsoft Office Suite and CRM platforms.&nbsp;</li></ul>&nbsp;Salary and Benefits:&nbsp;Salary Range: $52,000 - $60,000 salary per year, based on experience, salaried, exempt, minimum 32 hours per week FTE (Full Time Employee).&nbsp;&nbsp;Benefits: Full-time employees (FTE) are eligible for health, dental, vision, life, and long-term disability insurance, a 403b retirement plan, flexible spending account, EAP, voluntary insurance programs, tuition reimbursement, volunteer time off, and generous leave policies. Part-time employees may be eligible for some of these benefits.&nbsp;Physical Requirements, Work Conditions, and Dexterity:&nbsp;United Way of North Central New Mexico is a hybrid workplace. For this position, the schedule combines work from home on Mondays, Wednesdays and Fridays with in-person office attendance within UWNCNM’s office building required on Tuesdays and Thursdays. Due to business needs, you may occasionally be required to work in-office on days other than specified. Additionally, the hybrid work schedule is subject to change to 100% in office work at any time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;<ul><li>Physical Demands: Position is primarily in a standard office environment and requires long periods of sitting at a desk/computer to accomplish duties, occasional standing, lifting/moving up to 20 lbs (unassisted) and up to 40 lbs (with assistance), viewing computer monitors, and operating a computer at a proficient speed.&nbsp;</li><li>Attendance and Availability: Regular attendance is required, with occasional early mornings, evenings, weekends, including but not limited to attending a variety of meetings and events at UWNCNM and in the community.&nbsp;&nbsp;</li><li>Transportation: Must possess a valid New Mexico driver’s license and have daily access to a dependable enclosed motor vehicle, with current insurance coverage in your own name or named on the policy, to use to be physically present for in-office workdays and to attend offsite events, meetings, and other work activities. &nbsp;</li><li>Ability to travel to work in a variety of locations throughout north central New Mexico. &nbsp;</li><li>Work from Home: Reliable internet is required for remote workdays.&nbsp;</li><li>Must have the flexibility to adapt schedule to meet evolving business needs as necessary.&nbsp;</li><li>Must be able to perform the essential functions of the job with reasonable accommodation. &nbsp;</li></ul>EQUIPMENT USED:&nbsp;PC and standard office equipment including but not limited to telephone, computer, copy machine, printer, scanner, and related equipment.&nbsp;Microsoft Office Suite, Outlook, Videoconferencing platforms (Zoom, Microsoft Teams, etc.), Internet and web browsers for research and information gathering.&nbsp;Location&nbsp;Must be a New Mexico resident and able to commute to the UWNCNM office building in Albuquerque, NM on designated in-office workdays to attend a variety of meetings and events at UWNCNM and in the community. &nbsp;Equal Opportunity Commitment:&nbsp;UWNCNM supports the Americans with Disabilities Act (ADA). Please tell us if you need accommodation to perform the job's essential functions. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.&nbsp;United Way of North Central New Mexico is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants with disabilities and applicants from underrepresented racial and ethnic groups.   &nbsp;  &nbsp;This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This job description is meant only to be a guideline and may be modified at any time. UWNCNM is an At-will Employer. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.&nbsp;HOW TO APPLY:&nbsp;Interested applicants, or if you have additional questions, must supply a resume and cover letter to <a href="mailto:applicant@uwncnm.org" target="_blank">applicant@uwncnm.org</a> by April 10, 2025. Reference in the subject line: Application for Corporate Relations Officer&nbsp;

United Way of North Central New Mexico

United Way of Central New Mexico

 Corporate Relations Officer 

Reports to&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; 211 Statewide Operations ManagerLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Must Reside in WisconsinUnited Way of Wisconsin is seeking an organized, enthusiastic, forward-thinking, and mission-focused individual who understands and respects the needs of 211 resource directory users and has an interest in the human services delivery system. The 211 Community Resource Database Associate (Associate) will develop and maintain relationships with agencies and community groups that assist all populations, with an emphasis but not limited to service providers in Wisconsin. This is a full-time, regular, non-exempt position.&nbsp;ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthens communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. The United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and critical thinking skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to updating and improving the community resource directory is essential with an understanding that success will include in person conversations, professional phone, and written communication skills, and be comfortable with using modern technical platforms to enter data and edit content using a systemwide style guide.&nbsp;The individual should have exceptional listening skills, a high level of energy and integrity; compassion for all members of the community and staff and is initiative-taking.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.&nbsp;<ol><li>Service Directory Curation and Data Entry</li></ol><ul><li>Regularly update and maintain a comprehensive directory of community service providers, including contact information, eligibility criteria, and service details.&nbsp;</li><li>Verify agency programs and index the services according to a standard indexing system.</li><li>Conduct research to identify service providers missing from the directory and add resources and incorporate them into the database.&nbsp;</li><li>Ensure data accuracy by verifying information with providers and updating as needed.&nbsp;</li><li>Ensure compliance with national accreditation, taxonomy, and coding standards.&nbsp;</li></ul><ol><li>Outreach and Community Engagement</li></ol><ul><li>Assist in implementing outreach strategies to raise awareness about available services within the community.&nbsp;</li><li>Conduct surveys, telephone, and other methods to regularly update and collect community resource database service listing.&nbsp;</li></ul>QUALIFICATIONS<ul><li>Excellent and demonstrated communication and people skills to interact with diverse populations, required.</li><li>Strong research and analytical abilities to identify appropriate resources, required.</li><li>Meticulous with strong organizational skills to maintain accurate information, required.</li><li>Proficiency in computer applications for data entry and report generation, required.</li><li>Proficiency in using Microsoft Office products including word and excel, required.</li><li>Knowledge of local community resources and social service agencies, required.&nbsp;</li><li>Knowledge of substance use treatment and support services, preferred.&nbsp;</li><li>Productivity driven with a focus on measurable results.</li><li>Critical thinking and problem solving.</li><li>Ability to work independently, as well as in a team environment.&nbsp;</li><li>Ability to establish and maintain positive working relationships and remain positive.&nbsp;</li><li>Flexible, able to manage priorities and deadlines in a fast-paced environment without compromising quality.</li></ul>WORKING CONDITIONS<ul><li>Hours of operation are 8:30 to 5:00 pm.</li><li>Work involves frequent use of office equipment and exposure to computer screens.&nbsp;</li><li>Work requires oral and written communication with internal and external partners.&nbsp;</li><li>Hybrid work environment within the state of Wisconsin.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

211 Community Resource Specialist and Data Entry Associate

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Navigator, Afternoon Part-time: Monday and Wednesday 2:30pm-7:30pm, Tuesday and Thursday 11:30am – 5:30pm (20 hours)Department or Location: Remote, Must Reside Within an Hour of Office AddressPOSITION SUMMARYUnited Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral (I&amp;R) line. The Community Resource Navigators will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.&nbsp;</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.&nbsp;</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.&nbsp;&nbsp;</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.&nbsp;</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.&nbsp;&nbsp;</li></ul>Relationships:<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.&nbsp;</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.&nbsp;</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.&nbsp;&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.&nbsp;</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients&nbsp;</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem&nbsp;</li><li>Works to build trusting relationships with others&nbsp;</li><li>Respect in all interactions&nbsp;</li><li>Clear and effective explanation of processes in multiple ways&nbsp;</li><li>Continuous learning&nbsp;&nbsp;</li><li>Reflection for improvement and seeks authentic feedback&nbsp;</li><li>Eagerness to adopt best practices&nbsp;&nbsp;</li><li>Responds to communications in a timely manner&nbsp;</li><li>Understands the impact their actions can have on others and manages conflicts effectively&nbsp;</li><li>Cooperation and participation&nbsp;</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands&nbsp;&nbsp;</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.&nbsp;</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.&nbsp;&nbsp;</li><li>High School diploma or equivalent required.&nbsp;</li><li>Must be able to provide services respectfully alongside all diverse populations.&nbsp;</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.&nbsp;&nbsp;&nbsp;</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.&nbsp;&nbsp;</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.&nbsp;&nbsp;</li><li>Bilingual Spanish is preferred but not required.&nbsp;</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4, 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: 100% Remote Position.&nbsp; May need to report in-person for infrequent scheduled training or meetings at the office location.Benefits: Part-time employees working less than 30 hours per week and Temporary employees are not eligible for benefits.Position Leader: Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Community Resource Navigator

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Navigator, Daytime Part-time: Monday, Tuesday, Wednesday 8:30am – 2:30pm, and Friday 9:30am-3:30pm (18 hours)Department or Location: Remote, Must Reside Within an Hour of Office AddressPOSITION SUMMARYUnited Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral (I&amp;R) line. The Community Resource Navigators will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.&nbsp;</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.&nbsp;</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.&nbsp;&nbsp;</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.&nbsp;</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.&nbsp;&nbsp;</li></ul>Relationships:<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.&nbsp;</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.&nbsp;</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.&nbsp;&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.&nbsp;</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients&nbsp;</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem&nbsp;</li><li>Works to build trusting relationships with others&nbsp;</li><li>Respect in all interactions&nbsp;</li><li>Clear and effective explanation of processes in multiple ways&nbsp;</li><li>Continuous learning&nbsp;&nbsp;</li><li>Reflection for improvement and seeks authentic feedback&nbsp;</li><li>Eagerness to adopt best practices&nbsp;&nbsp;</li><li>Responds to communications in a timely manner&nbsp;</li><li>Understands the impact their actions can have on others and manages conflicts effectively&nbsp;</li><li>Cooperation and participation&nbsp;</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands&nbsp;&nbsp;</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.&nbsp;</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.&nbsp;&nbsp;</li><li>High School diploma or equivalent required.&nbsp;</li><li>Must be able to provide services respectfully alongside all diverse populations.&nbsp;</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.&nbsp;&nbsp;&nbsp;</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.&nbsp;&nbsp;</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.&nbsp;&nbsp;</li><li>Bilingual Spanish is preferred but not required.&nbsp;</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4, 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: 100% Remote Position.&nbsp; May need to report in-person for infrequent scheduled training or meetings at the office location.Benefits: Part-time employees working less than 30 hours per week and Temporary employees are not eligible for benefits.Position Leader: Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Navigator, Daytime Part-time: Monday and Wednesday 8am – 3:30pm and Tuesday 12pm-5pm (20 hours)Department or Location: Remote, Must Reside Within an Hour of Office AddressPOSITION SUMMARYUnited Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral (I&amp;R) line. The Community Resource Navigators will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.&nbsp;</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.&nbsp;</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.&nbsp;&nbsp;</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.&nbsp;</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.&nbsp;&nbsp;</li></ul>Relationships:<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.&nbsp;</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.&nbsp;</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.&nbsp;&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.&nbsp;</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients&nbsp;</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem&nbsp;</li><li>Works to build trusting relationships with others&nbsp;</li><li>Respect in all interactions&nbsp;</li><li>Clear and effective explanation of processes in multiple ways&nbsp;</li><li>Continuous learning&nbsp;&nbsp;</li><li>Reflection for improvement and seeks authentic feedback&nbsp;</li><li>Eagerness to adopt best practices&nbsp;&nbsp;</li><li>Responds to communications in a timely manner&nbsp;</li><li>Understands the impact their actions can have on others and manages conflicts effectively&nbsp;</li><li>Cooperation and participation&nbsp;</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands&nbsp;&nbsp;</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.&nbsp;</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.&nbsp;&nbsp;</li><li>High School diploma or equivalent required.&nbsp;</li><li>Must be able to provide services respectfully alongside all diverse populations.&nbsp;</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.&nbsp;&nbsp;&nbsp;</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.&nbsp;&nbsp;</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.&nbsp;&nbsp;</li><li>Bilingual Spanish is preferred but not required.&nbsp;</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4, 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: 100% Remote Position.&nbsp; May need to report in-person for infrequent scheduled training or meetings at the office location.Benefits: Part-time employees working less than 30 hours per week and Temporary employees are not eligible for benefits.Position Leader: Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Navigator, Daytime Part-time: Monday, Tuesday and Thursday 8:30am-2:30pm (18 hours) Department or Location: Remote, Must Reside Within an Hour of Office AddressPOSITION SUMMARYUnited Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral (I&amp;R) line. The Community Resource Navigators will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.&nbsp;</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.&nbsp;</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.&nbsp;&nbsp;</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.&nbsp;</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.&nbsp;&nbsp;</li></ul>Relationships:<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.&nbsp;</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.&nbsp;</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.&nbsp;&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.&nbsp;</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients&nbsp;</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem&nbsp;</li><li>Works to build trusting relationships with others&nbsp;</li><li>Respect in all interactions&nbsp;</li><li>Clear and effective explanation of processes in multiple ways&nbsp;</li><li>Continuous learning&nbsp;&nbsp;</li><li>Reflection for improvement and seeks authentic feedback&nbsp;</li><li>Eagerness to adopt best practices&nbsp;&nbsp;</li><li>Responds to communications in a timely manner&nbsp;</li><li>Understands the impact their actions can have on others and manages conflicts effectively&nbsp;</li><li>Cooperation and participation&nbsp;</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands&nbsp;&nbsp;</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.&nbsp;</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.&nbsp;&nbsp;</li><li>High School diploma or equivalent required.&nbsp;</li><li>Must be able to provide services respectfully alongside all diverse populations.&nbsp;</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.&nbsp;&nbsp;&nbsp;</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.&nbsp;&nbsp;</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.&nbsp;&nbsp;</li><li>Bilingual Spanish is preferred but not required.&nbsp;</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4, 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: 100% Remote Position.&nbsp; May need to report in-person for infrequent scheduled training or meetings at the office location.Benefits: Part-time employees working less than 30 hours per week and Temporary employees are not eligible for benefits.Position Leader: Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

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