Shelter Manager

Shelter Manager

Housing Navigation Center

United Way of Weld County

ORGANIZATION OVERVIEW

United Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.

OVERVIEW

The Housing Navigation Center (HNC) is a resource center that provides services to people experiencing homelessness, helps people regain housing, and helps households in Weld County navigate local housing resources. As part of Weld’s Way Home, Weld County’s initiative to prevent and address homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to shelter. The person in this role will use a Housing First focus to plan for and manage the overnight shelter throughout its seasonal operation. This includes working directly with people experiencing homelessness to create safe, effective, and sustainable low barrier shelter.

KEY RESPONSIBILITIES

Supervisor Duties

• Oversee overnight operations of the shelter; including ability to cover evening and overnight shifts when necessary
• Assist the Assistant Director of Shelter Operations in hiring and training
• Supervision of Shelter Leads and indirect supervision of Shelter Associates
• Maintain and manage staff scheduling and timesheets
• Ensure full staffing of the overnight shelter, including filling in for staff as needed
• Provide general staff support through problem solving and conflict mediation
• Respond to staffing emergencies

General Duties

• Work with people experiencing homelessness during shelter hours, including mitigating conflict, ensuring guests and staff safety, and providing guests with appropriate resources
• Must be able to work evenings, nights, holidays and weekend shifts
• Work with shelter staff to provide direct services to people experiencing homelessness, including providing essential supplies for those living outdoors, assisting with meal services, and general overall assistance for shelter guests
• Update, maintain, and ensure HNC policies and procedures for shelter activities are followed
• Coordinate, maintain, and supervise nightly shelter tasks. This could include:
  • data collection,
  • cleaning,
  • check-in/check-out,
  • addressing critical violations
  • ensuring emergency procedures are being followed when applicable
  • ordering supplies,
  • keeping updated on communicable disease policies
• Work with Shelter Leads to ensure smooth intake and check in/out process for guests
• In conjunction with Shelter Leads, input guest information into the Homelessness Management Information System (HMIS)
• Coordinate with the Volunteer Coordinator and HNC staff in supporting shelter services
• Support and schedule training of staff around Housing First, Trauma-Informed Care, Harm Reduction, Mental Health First Aid, and other necessary topics
• Provide general staff support through problem solving and conflict mediation.
• Maintain relationships among community partner agencies, key stakeholders, and the Weld County community to increase awareness of shelter resources and to maintain shelter stability through collaboration

United Way of Weld County General

• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
• Support fundraising efforts of United Way and activities that support United Way.
• Support United Way annual events, disaster response, and other activities as assigned.
• Participate in staff meetings and in service opportunities.
• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
• Other duties as assigned.

UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF

• Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
• Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
• Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

ESSENTIAL SKILLS

• Self-motivated
• Excellent performance standards and quality of work
• Excellent customer service and phone skills
• Effective interpersonal communication skills including one-on-one conversations
• Above average written and verbal communication skills
• Proficiency in Microsoft Office
• High level organizational skills, detail-oriented, attention to deadlines
• Ability to multi-task with constantly changing priorities and excellent follow-through skills
• Ability to work independently and as a team player

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s Degree and three years’ experience in homeless services, case management, social work, health/human services, public health, or related nonprofit experience
• Experience in case management, shelter management, and/or homelessness response services
• Experience in supervision and leadership roles
• Experience in scheduling, hiring, and training
• Experience with HMIS or similar data tracking tool preferred
• Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness

POSITION INFORMATION

• Full-time (40+ hours), Exempt
• Pay Range: $2,076 - $2,481/Pay Period ($4,152 – $4,962/month)
  • Plus $.48 per hour Spanish speaking differential, if applicable
• Supervisory duties: 4 direct reports
• Reports to: Assistant Director of Shelter Operations
• Location: Greeley, CO
• Eligible for remote work: No
• Expected schedule between 12pm-12am
• Shifts are mostly evenings and weekends, with some overnights as needed
• On-call availability required
• Bilingual Spanish/English preferred
• Background check required

BENEFITS

• Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan.
• The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays.
• The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.

APPLICATION INSTRUCTIONS

Please apply on United Way of Weld County’s website at https://www.unitedway-weld.org/careers. Applications should include a resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. All questions should be directed to Emily DeWett, Assistant Director of Shelter Services, at edewett@unitedway-weld.org,. No phone calls please.