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Greenville Together Housing Program Manager
About Greenville Together
Greenville’s United Effort to Functionally End Homelessness
Greenville Together: A Home for All is a coordinated, community-wide initiative—backed by United Way of Greenville County—committed to functionally ending unsheltered homelessness in Greenville. Our goal is to prevent homelessness whenever possible, and when it does occur, ensure it is rare, brief, and non-recurring through a comprehensive, systems-level response.
Position Title: Housing Program Manager
Reports To: Director, Greenville Together
Position Summary
The Housing Program Manager provides day-to-day leadership for Greenville Together’s Housing Surge 2.0 operations, overseeing Rapid Exit, Shelter to Home, and Street-to-Home programming. This role supervises Community Navigators, coordinates housing placements with the Systemwide Housing Navigator, manages workflow and prioritization, and ensures performance expectations are met. The Program Manager balances frontline operational leadership with system-level coordination and accountability.
Key Responsibilities
Program Oversight & Operations
- Oversee daily operations for Rapid Exit, Shelter to Home, and Street to Home.
- Manage referrals, prioritization, and case assignments across the team.
- Ensure alignment between outreach, shelters, and housing navigation efforts.
- Monitor workflow efficiency and troubleshoot operational barriers.
Staff Supervision & Support
- Provide direct supervision, coaching, and performance feedback to Community Navigators.
- Establish clear expectations, practice standards, and accountability structures.
- Support staff working in high-acuity, field-based environments.
Coordination & Performance Management
- Coordinate closely with the Systemwide Housing Navigator to ensure unit readiness and placement flow.
- Track placements, retention, and program outputs against established targets.
- Prepare summaries and updates for Greenville Together leadership and partners.
- Support continuous improvement efforts across the Housing Surge model.
Partnership & System Engagement
- Collaborate with shelter partners, outreach teams, and service providers.
- Participate in system meetings, surge planning, and cross-agency coordination.
- Escalate complex participant, landlord, or system issues as needed.
Qualifications
- 5+ years of experience in homeless services, housing programs, rapid rehousing, or crisis response initiatives.
- 2+ years of experience supervising staff or leading program operations strongly preferred.
- Bachelor’s degree in social work, public administration, nonprofit management, or a related field preferred; Master’s degree a plus. Equivalent leadership experience in housing or crisis-response programs may substitute for formal education.
- Demonstrated supervisory and team leadership experience.
- Strong organizational, communication, and problem-solving skills.
- Ability to lead in a dynamic, evolving system environment.