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The Engagement &amp; Operations Coordinator is a vital member of our team, responsible for both high-level administrative support and the strategic coordination of our volunteer program. This role is ideal for someone who brings a strong foundation in office administration, a sharp eye for operational efficiency, and a passion for community engagement. The successful candidate will have the opportunity to contribute to process improvements, donor stewardship, and community relationship building—ensuring United Way of the Black Hills runs effectively and continues delivering high-impact services.&nbsp;Key Responsibilities:Administrative &amp; Business Operations (60%)<ul><li>Manage daily office operations, calendars, and communication on behalf of the Executive Director.</li><li>Support financial processes including contribution tracking, donor acknowledgments, and invoice preparation.</li><li>Collaborate with the Financial Director and Database Manager to ensure timely and accurate data entry, reporting, and compliance.</li><li>Oversee general organizational communications, including board and cabinet correspondence, meeting logistics, and scheduling.</li><li>Monitor and contribute to social media platforms, supporting content scheduling and data analytics.</li><li>Assist with event coordination, including venue management, vendor communication, and post-event reporting.</li></ul>Volunteer Engagement &amp; Program Coordination (40%)<ul><li>Develop and implement volunteer engagement strategies that align with organizational goals and community needs.</li><li>Serve as the primary contact for all volunteer inquiries, onboarding, and relationship building.</li><li>Maintain and optimize the volunteer database, generating reports and tracking outcomes.</li><li>Plan and execute volunteer appreciation initiatives and retention campaigns.</li><li>Evaluate and enhance the volunteer experience through surveys, feedback sessions, and process improvements.</li></ul>Collaborate with local businesses and partners to increase group volunteer engagement and visibility.

United Way of the Black Hills

Engagement & Operations Coordinator

If you are detail-oriented, are knowledgeable of accounting systems and processes, have a coaching mindset, take initiative, and are analytically driven to solve complex issues, then United Way of Asheville and Buncombe County (UWABC) is where you want to be. The Senior Finance Manager is part of the Finance and Operations team, and must enjoy coaching, developing and/or maintaining processes, and utilizing data while holding true to UWABC’s long-term strategic vision.Position is responsible for leading all day-to-day accounting operations, with functional responsibility for accounting, accounts receivable, accounts payable, and grants administration. Responsibilities also include production of financial reports; proper maintenance of accounting records; accurate processing of financial transactions; and administration of a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the organization’s reported financial results, and ensure that reported results comply with generally accepted accounting principles (GAAP), adhere to grants management standards, and result in acceptable audits.&nbsp;KEY RESPONSIBILITIESGeneral Accounting, Accounts Payable and Accounts Receivable:<ul><li>Document and coordinate implementation of accounting systems and accounting control procedures.&nbsp; Improve current processes and implement new systems for general accounting.&nbsp; Make recommendations regarding the accounting of assets, reserves, and expenditures.&nbsp;</li><li>Maintain daily review and control of the following areas: general ledger, accounts payable, accounts receivables, expense reports, and billing.</li><li>Ensure that all financial transactions are processed accurately, in a timely manner, and in accordance with generally accepted accounting principles.</li><li>Develop, implement, and review processes and controls that are current best practices related to transaction processing.</li><li>Manage, oversee, process (as appropriate) revenue, fixed assets, cash, bank reconciliations, and allocations. Act as backup for processing all of the following transactions: accounts payable, expense and credit card management and reconciliation.</li><li>Perform month-end closing procedures, including overhead allocations, account reconciliations, and updating schedules.</li><li>Stock transactions.</li><li>A/R coordination with team (including Collections).</li><li>A/R other sources (contracts for programs/services revenue).</li></ul>Reports:<ul><li>Prepare financial statements and other reports as scheduled, and analyze financial information detailing assets, liabilities and capital to summarize and interpret financial positions.</li><li>Provide and interpret financial reports to managerial staff, recommending further courses of action.&nbsp;</li><li>Prepare, review and distribute monthly reports, funder reports and others to departments.</li><li>Lead on United Way Worldwide annual database survey.</li></ul>Grant Management:&nbsp;<ul><li>Work with project team leaders to comply with funder’s terms and conditions, manage deliverables, monitor spending, request amendments, and plan spend-out.</li></ul>Budget:&nbsp;<ul><li>Assist with the budget annually.</li><li>Calculate variances from the budget and report significant issues to management.</li></ul>Audit:&nbsp;<ul><li>Prepare and assist with developing audit schedules for the annual audit.</li><li>Serve as a liaison with auditors to ensure appropriate monitoring of organization finances is maintained.<ul><li>Interact with independent auditors, provide support for year-end audit, and assist in the preparation of the IRS Form 990. Gather 990 and 990T information for the annual tax return.</li></ul></li><li>Monitor compliance with generally accepted accounting principles (GAAP), United Way Worldwide guidelines, industry best practices, and organization procedures.</li><li>Document and address issues requiring attention and/or further discussion.&nbsp;</li></ul>Staff Supervision:<ul><li>Supervise Finance staff and provide guidance and coaching as needed&nbsp;</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Minimum Requirements<ul><li>Bachelor’s degree in finance, business, accounting, or related field and&nbsp;a minimum five years of accounting experience or an equivalent combination of education and experience&nbsp;</li><li>Two or more years of supervisory experience</li><li>Excellent editing skills and attention to detail</li><li>Experience working in deadline-driven environments&nbsp;</li><li>Commitment to&nbsp;<a href="https://www.unitedwayabc.org/vision-mission" target="_blank">UWABC's guiding principles</a> and ability to model those principles</li></ul>Technical Skills, Abilities, and Other Requirements<ul><li>Proficient with computers and software, including Google Suite</li><li>Operational knowledge, experience and fluency with accounting software.</li><li>Intermediate to advanced knowledge and application of Microsoft Office Suite programs.</li><li>Ability to learn and use a variety of other software platforms (e.g. Zoom, Asana, CRM)</li><li>Experience with general ledger, bank reconciliations, accounts payable, accounts receivable, payroll, sales tax and financial reporting.</li><li>Ability to see the interconnectivity of finance functions and responsibilities to staff and organization.</li><li>Ability to build strong relationships and communicate (orally and in writing in English) with internal and external stakeholders in a clear, service-oriented and professional manner.&nbsp;</li><li>Ability to influence, negotiate, and manage contentious issues to resolution.</li><li>Requires basic mathematical skills of addition, subtraction, multiplication and division.&nbsp;Ability to compute rate, ratio, percent and draw and interpret graphs.</li><li>Requires highly developed analytical skills with the ability to solve routine problems within standardized policies and procedures. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.&nbsp;</li><li>Independent initiative and decision-making skills under both specific and general supervision.</li><li>A successful track record in setting priorities, adhering to strict timelines, multi-tasking; organization (including attention to detail).</li><li>Ability to coordinate and modify projects from conception to implementation, and occasionally working with both internal and external stakeholders.</li><li>Demonstrated ability to engender the trust and confidence of others, and maintain confidential information.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>Nice to Have<ul><li>Working knowledge of non-profit accounting principles and standards, including GAAP.</li><li>Prior working knowledge of QuickBooks and Bill.com.</li></ul>Work EnvironmentThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.While performing the duties of this position, the employee is regularly required to:<ul><li>Sit, stand, walk, reach with hands and arms, talk and hear.</li><li>Use finger and hand motion.</li><li>Must frequently lift and/or move objects up to 15 pounds.&nbsp;&nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.</li><li>Moderate level of stress caused from tight deadlines.</li><li>Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time.</li><li>Occasional work outside of normal business hours.</li><li>Moderate office noise level.&nbsp;</li></ul>This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and community settings.&nbsp; As part of our hybrid work policy, new employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days and then, the schedule can be modified based upon conversation with the supervisor.Reports To: VP of Finance and OperationsSupervises:&nbsp; 2-3Hours: 40/week&nbsp;Hiring Range and Benefits:&nbsp;$60,000 - $65,000&nbsp;&nbsp;annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), contributions to health, dental and vision insurance benefits and self-care fund, life and disability insurance, and coaching and support.United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

UWABC Office

United Way of Asheville and Buncombe County

Senior Finance Manager

Employment Type: Full-Time, Exempt Salary: Commensurate with experience Application Instructions: Submit a cover letter and resume to <a href="mailto:hope@unitedwayccfl.org" target="_blank">hope@unitedwayccfl.org</a> Position Summary - Correct Title: Director of Finance The Director of Finance is responsible for overseeing all financial, human resources, and operational functions at United Way of Charlotte County. This role ensures that our internal systems and infrastructure effectively support our mission-driven programs and community impact.Key Responsibilities<ul><li>Lead financial planning, budgeting, forecasting, and reporting</li><li>Manage accounts receivable/payable, payroll, and grant tracking</li><li>Maintain compliance with all regulatory and funding requirements</li><li>Develop and enforce strong internal financial controls</li><li>Oversee human resources, including onboarding, benefits administration, and employee support</li><li>Manage organizational systems, including QuickBooks, DonorPerfect, and HR platforms</li><li>Support day-to-day operations and implement organizational policies</li><li>Collaborate closely with the Executive Director and Board of Directors</li></ul>Qualifications<ul><li>Bachelor’s degree in Accounting, Finance, Business Administration, or related field</li><li>Minimum of five years of experience in nonprofit or small business finance/operations</li><li>Proficiency in QuickBooks and Microsoft Excel</li><li>Strong analytical, organizational, and problem-solving skills</li><li>Effective communicator with a collaborative approach</li><li>Familiarity with human resources functions and nonprofit operational policies</li></ul>Why Join Us? This is more than a finance role—it is an opportunity to lead strategic operations in a purpose-driven organization. As part of a close-knit team, your contributions will directly support programs that make a meaningful difference in the lives of individuals and families in Charlotte County.Benefits include:<ul><li>Flexible schedule</li><li>Generous paid time off and holidays</li><li>Mission-driven work that creates tangible impact</li></ul>

United Way of Charlotte County

Director of Finance & Operations

ORANGE COUNTY UNITED WAYJOB DESCRIPTIONJob Title: Desktop Support Specialist Reporting To: Director, ITDepartment: IT Position: Full-Time/ Non-exemptPurpose of Position&nbsp;The Desktop Support Specialist will support the end-user computer needs for functionality, systems updates and hardware deployments. The role provides support to Orange County United Way teams by providing user assistance and training on both systems and applications used by the organization. End-user and system support is provided for both onsite and remote employees, the need to troubleshoot and fix problems will occur regularly using remote connectivity tools. The position will also be responsible for hardware and software deployments, inventory controls, user training on systems and applications.Key Duties and Responsibilities&nbsp; • Provide desktop systems and user support to ensure required computer capabilities areavailable to all users • Develop and provide systems and software training to the end-users • Manage trouble tickets and ensure customer satisfaction • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software for local and remote users • Develop and maintain an inventory of all IT desktops, components and equipment • Maintain documentation on all desktop processes and procedures • Ensure that application and system updates are in place • Deploy, implement, troubleshoot and support the workforce environment • Monitor the ongoing operation of the Windows environment • Identify risk and challenges and implements corrective actions as needed • Performs related work as assignedCore Competencies • Proficient computer software and hardware troubleshooting skills • Working knowledge of networking and troubleshooting skills • Excellent communication skills (verbal and written) • Ability to develop training materials, document processes, and procedures • Demonstrated organizational skills with ability to manage multiple task simultaneously, meet and adapt to-fast paced support demands, demanding workload, and work with a diverse set of stakeholders. • Exemplary interpersonal skills with the ability to interact and work with usersJob Requirements /Technical Knowledge • Skilled in Windows 10 environments • Microsoft Office tools, Word, Excel, Outlook, Projects and Teams • Networking and troubleshooting skills • Computer software and hardware troubleshooting skills • User desktop supportEmployment Standards&nbsp; • Ability to work both remotely and onsite.Compensation&nbsp; • $25.00 - $30.00 per hour. Competitive benefits.Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks. The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.Send Resumes To:<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>&nbsp;Orange County United Way&nbsp;18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a><a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a> <a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Desktop Support Specialist

Job LocationUnited Way of Dallas - Dallas, TX TOGETHER, WE HAVE THE POWER TOCREATE LASTING CHANGE&nbsp; United Way of Metropolitan Dallas is a social change organization that unites the community to create access and opportunity for all North Texans to thrive. We are committed to being a fully inclusive, multicultural, antiracist movement so we can drive transformative change and advance racial equity in the areas of education, income, and health—the building blocks of opportunity. We encourage every North Texan to join this movement and&nbsp;Live United.&nbsp; Work Deliverables Summary: The Assistant Controller serves as a management resource of United Way of Metropolitan Dallas with accountability for supervising or performing the day-to-day operations of the general ledger, accounts receivable, accounts payable, revenue and expense areas.&nbsp; The Assistant Controller is a key participant in maintaining internal control safeguards and reporting systems ensuring compliance with appropriate standards and regulatory requirements. This role requires knowledge of and adherence to&nbsp;Generally Accepted Accounting Principles, Uniform Administrative Requirements for Federal Awards (2 CFR 200) and develops reports used for management, committee, and Board reporting. The Assistant Controller demonstrates an on-going commitment to continuous improvement by implementing systems, structure, policy and process enhancements that improve the quality of the Finance department’s products and services.&nbsp; Provide leadership in strengthening internal communications with and the financial acumen of all levels of staff throughout the organization; and create and promote a positive and supportive work environment. Must be able to work with a team in a high transaction volume environment with emphasis on accuracy and timeliness; ability to multi-task and work under tight deadlines. A results-oriented leader with a high energy level; strong work ethic; a self-starter with little supervision required and organized. Technically proficient individual with the utmost professional and personal integrity; ability to engage, assess risk, prioritize work, identify issues, and solve problems. 	 		 			 			Essential Role Functions: (Accountabilities / Responsibilities) 		 		 			 			15% 			 			Management of payroll process including: review of payroll, assisting with 403B audit, and reconciliation of payroll accounts and benefit vendor invoices. 		 		 			 			30% 			 			Management of month-end close and day-to-day transaction activity including: Processing accounts receivable, accounts payable, and revenue. Overseeing and maintaining accounting records, including chart of accounts, account setup, allocation and distribution setup, vendor setup, general ledgers, journal entries, payments of allocations, designations and distributions, payment of vendors, and solution of technical problems. Reviewing and preparing assigned balance sheet reconciliations. 		 		 			 			25% 			 			Assist with training, development, and management of staff to fulfill the objectives and responsibilities of the department in an effective and efficient manner, consistent with organizational strategic plan. 		 		 			 			5% 			 			Prepare and publish timely monthly, quarterly and annual financial statements in accordance with generally accepted accounting procedures (GAAP) for non-profit organizations. 		 		 			 			10% 			 			Facilitate quarterly designation payout process. 		 		 			 			5% 			 			Leading and/or participating in special projects and activities as assigned; and assuming responsibility for the Finance department in the absence of the controller. 		 		 			 			5% 			 			Provide customer service to other departments, and donors 		 		 			 			5% 			 			Other duties as assigned 		 	 Qualifications 	 		 			 			Educational/Experience Requirements: 		 		 			 			<ul> 				<li>Bachelor’s degree in accounting, or finance required</li> 				<li>5+ years of experience in accounting roles with increasing responsibility, experience with non-profit organizations preferred</li> 				<li>Ability to work in office 2-3 days per week</li> 			</ul> 			 		 	 	 		 			 			Critical Skills / Experience&nbsp;Needed: 		 		 			 			<ul> 				<li>Excellent analytical skills along with the ability to create and present detailed reports</li> 				<li>Ability to provide financial information and recommendations</li> 				<li>Internal controls focused</li> 				<li>Consolidations and intercompany eliminations</li> 				<li>GAAP Accounting Knowledge</li> 				<li>Ability to prioritize and manage multiple tasks while working under tight deadlines</li> 				<li>Advanced skills in all Microsoft applications, Adobe Pro, and other software applications</li> 				<li>Excellent interpersonal and customer service skills</li> 				<li>Ability to work in a collaborative environment</li> 				<li>Strong consultative, communication and presentation skills</li> 				<li>Self-starter and self-motivated</li> 				<li>Adherence to protecting and maintaining proprietary information and donor confidentiality</li> 				<li>Commitment to excellence, continuous learning and to the mission of United Way</li> 			</ul> 			 		 	 	 		 			 			Preferred Qualifications: 		 		 			 			<ul> 				<li>Management, training, and development of staff</li> 				<li>CPA or CPA eligible preferred</li> 				<li>Experience with Sage Intacct</li> 				<li>Grants Management Experience</li> 				<li>2+ years of nonprofit accounting experience</li> 				<li>2+ years of supervisory experience</li> 			</ul> 			 		 	 United Way of Metropolitan Dallas, we believe in the power of unity and equity to create lasting change. We acknowledge that systems of structural racism in North Texas have created barriers to equitable access to education, income and health—the building blocks of opportunity. That’s why we have designed an eight-year strategic plan to ensure United Way of Metropolitan Dallas is a fully inclusive, multicultural, antiracist organization. We know that to drive transformative change in North Texas and advance racial equity in the areas of education, income and health, we must also drive transformative change and advance racial equity within our organization. To achieve this transformation, we are infusing racial equity into every aspect of our work.&nbsp;

United Way of Metropolitan Dallas

Assistant Controller

When uploading your job description, be sure to include the following areas:
ORGANIZATION OVERVIEW
United Way of Johnson County is located in Franklin, Indiana, and serves Johnson County residents each year through 16 funded agency partners and 8 direct service programs.&nbsp; United Way of Johnson County is overseen by a volunteer board of directors who ensure that we meet our mission “to organize caring people to identify and meet human needs in our community”.&nbsp;&nbsp;
OVERVIEW OF RESPONSIBILITIES
The primary purpose of the Volunteer and Engagement Specialist is to execute the core programs of the United Way of Johnson County through volunteer engagement.&nbsp; &nbsp; &nbsp; KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
*Assist the Associate Director with the allocations process including preparation of training, site visit and deliberation materials. Assist in preparation of meetings, and collateral materials. 
	*Attend the agency relations committee to report on the program activities. 
	*Develop and implement programs, services and products for the Operation Bundle Up program including collateral materials, website management, and promotional aspects. Recruit and supervise the committee and event volunteers. With the assistance of volunteers, work with collection sites, the in-kind cleaning company and other entities to collect the needed amount of coats, hats, gloves etc. 
	*Develop and implement programs, services and products for the Fast Track program including collateral materials, website management and all promotional aspects. Recruit and supervise the committee and event volunteers. In order to collect the needed amount of school supplies, work with volunteers to recruit collection sites, and plan /implement the Stuff the Bus Event. Manage the school supply inventory through purchasing, donations, distribution and track carryover inventory. Work with schools to coordinate the individual distribution events including recruitment of appropriate resource partners. 
	*For all programs make sure volunteer information and data is maintained in outlook and Andar. 
	Be the lead staff person in making sure that Charity Tracker is maintained and promoted with potential agencies who might utilize the program. 
	*Be the lead staff person in making sure that Charity Tracker is maintained and promoted with potential agencies who might utilize the program. 
	*Make employee presentations. 
	*Maintain and update data files on campaign software computer including but not limited to: annual update of major accounts, volunteer committees etc. 
	*Responsible for researching and writing grants to supplement the income stream for the various programs United Way supports. 
	*Be the staff lead for volunteer management and recruitment. 
	*Assist in Special Events such as Campaign Kickoff and Annual Celebration. 
	*Back up to the administrative coordinator for phone coverage.
Well organized
Biases for action
Multi-task oriented- Can manage several projects at a time
Self-starter
Presentation skills
Understand the value of volunteers
Has a desire to manage and work alongside volunteers
Computer experience
Ability to carry out a project from start to finish
Good oral and written skills
Ability to be creative
Ability to lift 30 lbs
EDUCATION/REQUIREMENTS
Desirable, But Not Required
Bachelor of Arts or Bachelor of Science or relevant experience WORK ENVIRONMENT 
	&nbsp;
OTHER DUTIES
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

United Way of Johnson County

Program and Volunteer Engagement Specialist Associate 

ORANGE COUNTY UNITED WAY JOB 
DESCRIPTION 


 Job Title: Enrollment Specialist 
Reporting To: Senior Manager, Community 
Programs 

 Department: CalFresh, 211 OC Position: Full-time/Non-EXEMPT 

 
Purpose of Position 
Enrollment Specialist is primarily responsible for helping people over the phone assess their eligibility and successfully apply 
on their behalf for benefits programs including, but not limited to: CalFresh (known federally as Supplemental Nutrition 
Assistance Program or SNAP), Low-Cost Utility Assistance, California Alternative Rates for Energy Program (CARE), and other 
approved application processes. 
 

Key Duties and Responsibilities 
 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for entitled 

benefits. 
 • Enroll clients over the phone through BenefitsCal (online –CalFresh and Medi-Cal), and other approved application 

processes, which includes answering questions on their behalf, obtaining consent and uploading images of their 
documentation. 

 • Maintain accurate tracking and reporting for enrollment programs and referral services. 
 • Conduct client follow-up via phone and text message to ensure the continuation of benefits. 
 • Assist with community outreach events throughout the County of Orange. 
 • Follow up with the client to determine application approvals and advocate on their behalf when experiencing barriers. 
 • Provide first-contact resolution by ensuring that each customer’s needs are addressed to the best of 2-1-1’s ability 

during their first contact with 211OC. 
 • Collaborate with and serve as a resource to community organizations and 211OC staff to share best practices and other 

knowledge. 
 • Assess participants’ immediate needs and make referrals to appropriate resources. 
 • Develop an expert working knowledge of the 211OC’s management software including Community Information 

Exchange database, telephony, softphone, texting, administrative systems and other approved software. 
 • Empower clients to choose the services they feel are most appropriate for their situations. 
 • De-escalate dissatisfied clients and intervene during crises and/or situations of abuse. 
 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource database and 

through teamwork with other Information &amp; Referral (I &amp; R) Specialists and the Resource Department. 
 • Assist clients in problem-solving when no services are available which can meet their needs. 
 • Divide time between answering contacts for benefits enrollment and the 2-1-1 general line based upon department call 

volume and staffing levels. 
 • Advocate on behalf of clients who have been denied services 
 • Troubleshoot basic technological failures 
 • Performs other duties as assigned 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or 
without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a 


team contributor on all assignments; and work independently while understanding the necessity for communicating and 
coordinating work efforts with other employees and organizations. 

 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits 
customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; 
remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret 
written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and 
procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of 
customers or employees of organization. 
 

Job Requirements/Technical Knowledge 

 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service field is 

desirable 
 • Must be Bilingual (English and Spanish– verbal and written) 
 • One year of experience working directly with individuals and families in crisis from the community 


Compensation 
 • $21.00 – $23.00 per Hour. Competitive Benefits 


Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform 
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform 
the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% 
of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, records, 
and office machinery. Constantly operates a computer and other office productivity machinery, such as a calculator, copy 
machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in 
the office, including under the desks. The person in this position frequently communicates with coworkers and customers 
who have inquiries about our business operations and the community we service; therefore, the person must be able to 
exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds 
 

Send Cover Letter and Resume To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>

Enrollment Specialist

The Junior Data Engineer position is responsible for providing data management, modelling, and data automation support to internal teams, the 2-1-1 network, and stakeholders. The Junior Data Engineer will contribute to the development and maintenance of data pipelines, data quality and reporting solutions from various web-based applications and cloud data storage services using statistical and business intelligence software. The Junior Data Engineer will also apply basic exploratory and statistical techniques to available data. The position is recognized under OPEIU Local 459 agreement.

Michigan Association of United Ways

Junior Data Engineer

Director of Major Gifts 

ï· Manage and grow UWFC’s Tocqueville Society. (60%) 

o Recruit and activate volunteers to drive a major gifts strategy as part of the 

individual giving program. 

o Prepare executive leadership and volunteers for interactions with current and 

prospective major donors including briefings, meeting agendas and any required 

materials. 

ï· Primarily focus on individuals giving outside of workplace campaigns, but collaborate with 

Development colleagues to strategically engage, solicit, and steward individuals inside the 

workplace, as well. 

ï· Willing to travel throughout our service area to build donor relationships and solicit and 

close major gifts ($10,000+), completing at least 50 face-to-face and virtual visits per fiscal 

year. 

ï· Activate and lead a comprehensive individual giving program that facilitates donor retention 

and moves management at all giving levels through the design and implementation of 

donor strategy plans and stewardship processes that support a culture of 

philanthropy. (30%) 

ï· Collaborate with Chief Development Officer to build a strong pipeline of blended and 

deferred gifts from current annual donors. 

ï· In collaboration with the Chief Development Officer, create, implement, and make on-going 

recommendations for organizational-wide donor portfolio management. 

ï· Collaborate with Impact Team to develop and implement opportunities for alignment of 

UWFC work. 

ï· Supervise Individual Giving Officer (10%) 


Flexibility 

ï· UWFC is evolving with our changing external environment. Flexibility and adaptability are 

key attributes for this position. This position requires UWFC to be your homebase. 

ï· A willingness to take on additional duties to ensure the success of the team is essential. 

ï· Some events/tasks will be required outside of traditional work hours. 


POSITION SUMMARY: 


The Director of Major Gifts is a leader responsible for the identification, qualification, cultivation, 

solicitation, and stewardship of United Way Forsyth County’s (UWFC) Individual Giving Program. 

Responsible for a portfolio of major donors $10,000+ and planned gifts. The 

Director of Major Gifts will be donor-centered, data-driven, innovative, and results oriented to meet 

fundraising goals and targets that lead to sustainable growth. The Director of Major Gifts should 
have at least 15 years of fundraising experience.
 

REPORTS TO: Chief Development Officer 


Position Duties &amp; Responsibilities 

The following statements are intended to describe the general nature and level of work being 

performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties 

and skills required. 


Qualifications 


To perform this job successfully, an individual must be able to perform each essential job function 

satisfactorily and be present while performing those functions. The requirements listed are 

representative of the basic knowledge, skills, and/or abilities required. Reasonable 

accommodation may be made to enable individuals with disabilities to perform the essential 

functions. The individual in this role must display the highest level of integrity and confidentiality. 

United Way also values innovative thinking, and a successful candidate will be a self-starter who 

can work within the team to achieve goals and objectives. The individual should have effective 

communication skills, attention to detail and organization, and flexibility and adaptability. The 

individual will also maintain knowledge of trends, best practices, and research in his/her area of 

responsibility to enhance development practices. 


Education and/or Experience 

ï· Bachelor's degree required. 

<a href="https://united-way-of-forsyth.oasisrecruit.com/" target="_blank">https://united-way-of-forsyth.oasisrecruit.com/</a> 

ï· At least 15 years of successful fundraising. 
ï· Knowledge of Forsyth County and the human service sector is preferred. 


Must have excellent written and verbal communication skills, a strong reputation for integrity and 

professionalism, ability to resolve conflict constructively, strong performance management and 

evaluation capabilities including the willingness and ability to ensure accountability, ability to build 

strong relationship both inside and outside UWFC, ability to think strategically, commitment to 

fostering an inclusive environment consistent with UWFC's commitment to diversity and 

inclusion. Must have the ability to prepare, explain, and monitor performance, manage a diverse 

group of donors and volunteers, manage projects and workload, and engage constructively with 

the other members of the UWFC team. 

*Work experience may substitute for education requirements on a case-by-case basis. 

Physical Requirements 

 The position requires occasional movement throughout the office to access files, papers or move 

supplies weighing up to 20lbs. 

Benefits 

We offer a full health benefit package, with 12 paid holidays, wellness days, PTO, 401K match and 

defined contribution plan. 

Required 

 Monday-Thursday in our office location. 

Friday remote.
NC Driver’s license and auto insurance. 


EOE

United Way Forsyth County

Director of Major Gifts

Plymouth Community United WayJOB DESCRIPTION TITLE: Part-Time Marketing, Communication and Special Events Coordinator&nbsp;REPORTS TO: President WAGE: $23/hour OBJECTIVE: The Marketing and Communication Coordinator is responsible for the corporateimage of the organization through product development, public relations, marketing, communication, and special events.Location: This job is for Plymouth, Michigan&nbsp;DUTIES AND RESPONSIBILITIES:&nbsp; • Develop and update marketing plans and special events calendar, with short and long-range goals.&nbsp; • Develop and distribute press releases and marketing correspondence.&nbsp; • Maintain media database and relevant contact lists for marketing and volunteers.&nbsp; • Develop social media plan, maintain information for social media.&nbsp; • Coordinate all special events.&nbsp; • Develop various types of marketing, special events and campaign materials (brochures, posters,video, Constant Contact)&nbsp; • Participate in public speaking engagements.&nbsp; • Attend agency fairs, business mixers and Chamber events.&nbsp; • Assist with campaign as needed or required.&nbsp; • Maintain website with current information.&nbsp; • Perform other duties as assigned. QUALIFICATIONS: 1. Bachelor’s Degree, with 1- 3 years’ experience, in Communications, Marketing, Journalism, SocialWork or related field.&nbsp;2. Excellent oral and written communication skills&nbsp;3. Ability to multitask and prioritize.&nbsp;4. Ability to accomplish tasks with little supervision.&nbsp;5. Ability to manage multiple projects simultaneously.&nbsp;6. Must be able to work evenings and weekends occasionally.&nbsp;7. Proficient in Word, Excel, Power Point, Publisher and Canva&nbsp;8. Valid Michigan driver’s license&nbsp;9. Must be able to lift 25-50 lbs.&nbsp;Please send resumes to <a href="mailto:plymouthunitedway@pcuw.org" target="_blank">plymouthunitedway@pcuw.org</a>

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