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<h2>General Description:</h2>This position is responsible for the planning, coordination, development, contract/system management, implementation and overall leadership, vision and focus in the development of strategies and tactics for an integrated approach to United Way Broward County’s (UWBC's) Veteran services and grant administration.<h2>Primary Job Responsibilities &amp; Duties:</h2><ol><li>Responsible for the overall supervision, professional development, training and oversight of their direct staff. </li><li>Serves as a key UWBC administrator for MISSION UNITED Veterans services and the Supportive Services to Veteran Families (SSVF) and Grant and Per Diem grant management.</li><li>Responsible for general allocations and contract management, including service/utilization management, outcomes management and quality assurance of funded partners under Veteran grants and services, and in accordance with all Local, State, and Federal regulations as well as UWBC Policies and Procedures.</li><li>Serves as the subject matter expert and lead for Broward County by-name list meetings.</li><li>Monitors relevant community indicators to evaluate current community problems and programs to measure progress on key outcomes as well as working with community leaders to strengthen the community’s abilities to identify, address and fund priority issues.</li><li>Ensures the team focuses on programmatic compliance, driving quality services.</li><li>Serves as the lead administrator of the Temporary Financial Assistance Process (TFA).</li></ol><h2>Other Job Duties:</h2><ul><li>Responsible for execution and management (including monitoring/evaluation) of all contracts related to veteran services.</li><li>Coordinates activities and communications with appropriate organizations, i.e., state, county, local commissions, networks, councils, etc., as they relate to Veteran services.</li><li>Responsible for monitoring performance and outcomes of funded organizations on a continuous basis.</li><li>Manages the Community Impact process effectively, including analysis of subject matter and synthesis of information; develop competitive procurement processes, notices, agendas, manuals, drafting of materials to be considered, Request for Proposals (RFP); Request for Application (RFA), fact sheets, statistics, etc.</li><li>Responsible for representing United Way at the CoC Board Meetings as well as the By Name List Meetings and the various sub-committees.</li><li>Responsible for conducting at a minimum bi-weekly supervision of program Managers.</li><li>Responsible for conducting provider’s round tables and provide technical assistance as needed. </li><li>Actively participates in the COA and the PQI meetings and ensures program alignment with COA service standards. </li><li>Active participate in MISSION UNITED Advisory Council Meeting and as needed in the sub-committee. </li><li>Creates informational documents, gives presentations, and acts as the agency’s lead authority, both internally and externally, on Veteran services.</li><li>Facilitates regular planning sessions and creates an information-sharing network among providers.</li><li>Formulates, implements, and evaluates programs to assess outcomes and overall effectiveness, collecting qualitative/quantitative data on all programs, determining program implementation efficiency.</li><li>Coordinates with Sr. Director, MISSION UNITED, to ensure continuity and cohesiveness of services to Veterans.</li><li>Make presentations to business leaders, community leaders &amp; internal staff.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: Program Staff <h2>Education &amp; Experience:</h2><ul><li>Master’s Degree preferred, bachelor's degree required and a minimum of 5 years of experience in progressively more responsible job-related positions in program administration and high-level grant management.</li><li>Experience in human services contract administration, contract management, community collaboration, program development and/or management, program evaluation, preferably in the housing and homelessness arena.</li><li>Experience working in transitional housing and/or residential programs.</li><li>Knowledge and experience in Broward County, the VA, and the local network of community-based health and human services organizations serving low-income homeless populations, or Veteran families at risk of homelessness, is preferred.</li><li>At least 4 years of progressive administrative and supervisory experience required.</li><li>Proficiency required in MS Word, Excel and other related computer programs required, and research related software preferred.</li><li>Strong fiscal/budgeting experience required.</li></ul><h2>Core Competency Requirements:</h2><ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.</li><li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.</li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.</li><li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.</li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.</li><li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. Demands also involve protracted concentration.

United Way of Broward County

Director, Veteran Housing Services

General Description: This grant-funded position is responsible for coordinating all aspects of the ReadingPals program including planning, coordination, development, implementation and overall leadership, vision and focus of the ReadingPals initiative.Primary Job Responsibilities &amp; Duties: <ol><li>Development of strategy plans and goals for ReadingPals in alignment with the mission of the United Way of Broward County.</li><li>Overall responsibility for the ReadingPals annual budget; forecasting expenditures; analyzing variances, preparing quarterly reports. </li><li>Overall responsibility for volunteer engagement.</li><li>Overall responsibility for recruiting and tracking ReadingPals volunteers in alignment with this initiative.</li><li>Overall responsibility for creating and implementing training for ReadingPals volunteers and school site coordinators. </li><li>Plan and direct ReadingPals events as required.</li><li>Coordinate activities and communications with appropriate organizations, i.e., childcare centers, schools, School Board of Broward County, local commissions, networks, councils, etc., as they relate to education and ReadingPals. </li><li>Responsible for directing organizational staff who supports ReadingPals.</li><li>Oversee vendor relations related to ReadingPals.</li><li>Responsible for the design and implementation of the ReadingPals Curriculum.</li><li>Implement systems for evaluation and monitoring volunteer tutor results.  Implement and monitor internal systems for reliable and accurate data collection, analysis and reporting. </li><li>Ensure such information is usable for public communication. </li><li>Participate in task forces related to both volunteerism and education.</li><li>Represent ReadingPals program at meeting with key ReadingPals organizational partners, sponsors, etc. Including School Board of Broward County.</li><li>Maintain a current understanding of and be able to articulate to the community UWBC’s community impact model, focus activities, and results. Ensure the UWBC Brand Experience and Promise. Implement UWBC’s relationship Model as appropriate. </li><li>Manage databases and financial tracking systems for volunteer management and grant tracking.</li><li>Make presentations to groups and individuals including but not limited to, business leaders, community leaders &amp; internal staff. </li></ol>Other Job Duties: <ul><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: Staff and volunteers directly related to the ReadingPals Initiative Education &amp; Experience: <ul><li>Bachelor’s Degree in Human Services, Education, Public Administration or related field.</li><li>Minimum 5 years related experience in Volunteer Management</li><li>Administrative and supervisory experience working with volunteers.</li><li>Proficiency required in MS Office: Word, Excel, PowerPoint, and other related computer programs.</li><li>Superior organization, verbal, and written communication skills</li><li>An outgoing personality is a must.</li><li>Direct knowledge of youth programming in a school environment.</li><li>Ability to function independently and work cooperatively as a member of a team.</li><li>Will be required to drive to various school locations in Broward County. MUST have a valid driver’s license and reliable transportation.  </li></ul>Core Competency Requirements:<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission. </li><li>Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner. </li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC. </li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values. </li><li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. </li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities. </li><li>Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).  Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.  Demands also involve protracted concentration.

ReadingPals Program Coordinator

General Description:  The Community Partnership School Manager implements the Community Partnership School™ (CPS) program in Hallandale Beach, FL. This role is responsible for developing programs, leading a team, and managing grant requirements in a school environment.Primary Job Responsibilities: <ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, performance accountability and ensuring each team member is appropriately suited for their role. Additional management responsibilities include recruiting, hiring, training and development.</li><li>Serve as the programmatic contact for school administrators and campus-based programs. </li><li>Identify, develop, and implement engaging programming that supports the collective vision of community schools. </li><li>Manage data collection across the Community Partnership Schools (CPS) network of services.</li></ol>Other Job Duties:  <ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles. </li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools. </li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction. </li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling. </li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information. </li><li>Serve as a core member of the Community Partnership School Operations Team. </li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders. </li><li>Follow and enforce district policies and procedures. </li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process. </li></ol>Supervises: Supervises CPS Coordinator StaffEducation, Skills and Experience Requirements: <ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR  Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach. </li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required.</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience: <ul><li>Experience leading programs or project management. </li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting. </li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting. </li></ul>Core Competency Requirements:<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission. </li><li>Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner. </li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC. </li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values. </li><li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. </li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities. </li><li>Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.  Demands also involve protracted concentration.

Manager, Community Partnership School 

General Description: The Case Management Supervisor is responsible for the oversight of Case Managers throughout the various programs Mission United, including Supportive Services for Veteran Families (SSVF), Grant and Per Diem (GPD), Shallow Subsidy (SSub), Homeless Veterans Reintegration Program (HVRP), and MISSION UNITED (MU).  The Case Management Manager will ensure that Veteran services are delivered in accordance with current agency policies and procedures, contract requirements, and federal, state, and accreditation regulations.
Primary Job Responsibilities &amp; Duties:
<ul><li>The responsibilities include recruiting, hiring, training and supervision of staff.</li>
<li>Responsible for working with the Director, Veteran Services to ensure the provision of excellence services that promote Veteran’s ability to engage and participate in the programs.
<ul><li>Responsible for the overall supervision, training, and oversight for case management services.</li>
<li>Responsible for data analysis around all components of case management and able to make course adjustments to ensure best practices in service delivery.   </li>
<li>Assist in ensuring complete program records and documentation are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.</li>
<li>Provide consultation regarding Veteran’s Individualized Program Plan from intake through discharge.</li>
<li>Responsible for weekly staff supervision and monthly case staffing.</li>
<li>Responsible for ongoing case staffing and transdisciplinary meetings.</li>
</ul></li>
</ul>Other Job Duties:
<ul><li>Conduct internal reviews of the Combined Arms and HMIS data to ensure that all information is entered in a timely manner and consistent with grant and organizational standards, as applicable. </li>
<li>Provide on-going support/oversight to case management staff ensuring service delivery is in accordance with COA requirements, and are client centered and focused.</li>
<li>Responsible for the monitoring and approval of payroll for case management staff.</li>
<li>Responsible for approval of Temporary Financial Assistance for clients under the team caseload.
<ul><li>Establish and maintain effective, positive working relationships with the UWBC/MISSION UNITED staff, as well as local and professional community agencies and resources.</li>
<li>Ensures effective client and staff meetings are conducted in accordance with agency requirements. </li>
<li>Conduct pre-service and in-service training for staff.</li>
<li>Attend and participate in all work-related meetings and training as required or needed.</li>
<li>Conduct and participate in internal audits to ensure that files are maintained and reflect quality work.</li>
<li>Must be willing to work flexible hours and provide ongoing and effective support to the case management program and client outcomes.</li>
<li>Ensures clients files are maintained up to COA and PQI standards and ready for internal and external audits.</li>
<li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li>
<li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li>
</ul></li>
</ul>Supervises: Case Managers
Education &amp; Experience:
<ul><li>Master’s Degree in Social Work, Human Services, Public Administration, or bachelor’s degree with at least 5 years of experience in human service delivery and/or administration required.</li>
<li>Work experience in direct case management is required. Clinical experience is a plus.</li>
<li>Supervisor experience required.</li>
<li>Effective oral and written communication skills required.</li>
<li>Strong organizational, problem solving, and people skills required.</li>
<li>Strong customer service skills required.</li>
<li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required; HMIS experience highly desirable.</li>
<li>Must possess a valid driver’s license and vehicle insurance or have other means to enable travel locally and non-locally, including getting to work and going to other locations during the day for meetings, etc.</li>
</ul>Core Competency Requirements:
<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.</li>
<li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li>
<li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals, and culture of UWBC.</li>
<li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds, and aligns with United Way’s values.</li>
<li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.</li>
<li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, and seeks help when needed in juggling priorities.</li>
<li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li>
</ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated, and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.

Case Management Supervisor

General Description: This position is primarily responsible for the accounting and financial functions for programs. These functions include: reviewing and approving sub-contractors transactions for compliance with state and federal fund requirements, preparing financial projections and budgets, actual v. budget reporting, financial grant reporting including preparation of reports for granting authorities, submit monthly billing to funding agency, record journal entries.
Primary Job Responsibilities &amp; Duties: 
<ol><li>Collaborate with Directors and Department heads to develop the organizational budget.</li>
<li>Review budget proposals for completeness, accuracy, and compliance.</li>
<li>Maintain expenditure controls.</li>
<li>Create a consolidated organizational budget.</li>
<li>Prepare special reports as needed.</li>
<li>Provide technical assistance with cost analysis.</li>
<li>Keep track of status of grants and availability of funds</li>
<li>Prepare supporting schedules for cost reimbursements from the Payment Management System</li>
<li>Enter the line item budgets in the Microix accounting system.</li>
<li>Assist the Director of Accounting with preparation of year-end audit schedules.</li>
<li>Prepare financial reports for submission to the grantor funding agency as required.</li>
</ol>Other Job Duties: 
<ol><li>Maintains a leadership role, upholds office protocol and adheres to procedures of UWBC.</li>
<li>Answers telephone, screen calls and directs staff inquiries and requests to the appropriate area.</li>
<li>Develops positive working relationships to foster a collaborative environment for grant coordination and oversight.</li>
<li>Plans own work to meet scheduled deadlines.</li>
<li>Operates a variety of equipment including personal computers, copy/fax machines, and related equipment.</li>
<li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li>
<li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li>
</ol>Supervises: This position has no supervisory responsibilities.
Education &amp; Experience: 
<ul><li>Bachelor’s degree in Accounting, Finance, Business Administration or a related; a combination of education and experience normally represented by 5 years related experience will be considered. </li>
<li>A minimum of three years progressive, job-related experience in similar title and level in the business and non-profit sectors desirable, working with computer software programs and data entry. </li>
<li>At least three years of direct accounting, financial analysis, or budgetary experience is required.</li>
<li>Experience working with SAGE MIP Accounting and ADP Payroll software is preferred.</li>
<li>Experience working with grant finances and/or grants accounting is a plus.</li>
<li>Aptitude in mathematics and experience using a calculator required. </li>
<li>Knowledge of word processing equipment and computers with proficiency required in MS Word and Excel and other related computer programs as needed. </li>
<li>Excellent telephone presence and good organizational skills required, as well as ability to provide excellent customer service to internal/external customers.</li>
<li>Ability to prioritize and self-direct, analyze situations, identify situations where appropriate to make decisions.</li>
<li>Working knowledge of federal and state regulations related to area of responsibility.</li>
<li>Experience processing payroll is preferred.</li>
</ul>Core Competency Requirements:
<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with  utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.</li>
<li>Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.</li>
<li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.</li>
<li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.</li>
<li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.</li>
<li>Manages multiple projects and tasks – Effectively manages time and resources to         respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.</li>
<li>Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting.</li>
</ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).  Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.  Demands also involve protracted concentration.

Accounting & Program Specialist (Grant Funded)

General Description: The Family Stability Program Manager will assist in the operational oversight of Family Stability staff including recruiting, hiring, training, and supervision of staff and interns. The incumbent will ensure that services are delivered in accordance with current agency policies and procedures, contract requirements, and regulations. This position provides case management to families using a 2-gen approach.  The approach would consider the needs of both vulnerable children and parents, together, in the design and delivery of program coordination and services in an education environment onsite in Hallandale Beach, particularly with those with financial instability and risk of homelessness related conditions. Primary Job Responsibilities &amp; Duties: <ol><li>Responsible for day-to-day operations of Family Stability team, to include staff supervision, performance accountability and ensuring each team member is appropriately suited for their role. </li><li>Provide on-going support/oversight to family stability program staff ensuring service delivery is in accordance with COA requirements, and are client centered, focused and trauma informed. </li><li>Assists Director in coordination of subcontracted partners to ensure that goals are being met in accordance with Siemer Institute program guidelines.</li><li>Reviews and approves all subcontractor emergency financial assistance, quarterly/monthly invoices, and reports to ensure compliance with subcontract agreement and Siemer Institute grant agreement.</li><li>Supports the implementation of services by orienting staff to program regulations and requirements, goals and objectives, operational and reporting procedures to facilitate adherence to contract parameters. </li><li>Develops and implements strategy to ensure efficiency and productivity in the key Family Stability program areas of outreach, case management, and housing. </li><li>Responsible for identifying strengths, needs and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience. </li><li>Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.</li><li>Counsels participants and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness.</li><li>Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.</li><li>Manages an annual caseload of 10-20 students and their family unit.</li></ol>Other Job Duties: <ul><li>Advocates on behalf of clients and families for services, basic needs, and other related issues. </li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of community resources and procedures for referring clients to appropriate resources.</li><li>Facilitates case consultation for client situations. </li><li>Establish case plan goals and will review with clients. </li><li>Monitor client progress to ensure that clients are working towards a resolution of identified challenges.</li><li>Ensure successful case closure, documentation, and transition.</li><li>Provides crisis prevention, intervention, and supportive counseling, as needed. </li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Responds to and develops solutions to client issues and needs as they arise.</li><li>Works in conjunction with outreach team to increase community outreach efforts, conduct service presentations and attends outreach events. </li><li>Serve as liaison to other community agencies, governmental entities, and institutions to further the goals of the program.</li><li>Ensures that all reports and correspondence related to the grant are completed on time.</li><li>Works in collaboration with the Director drafting grant reports. </li><li>Responsible for monitoring contracted outcomes as well as the client satisfaction surveys.</li><li>Coordinates the efforts of key staff members to ensure that data entry and reports are completed by the specified deadlines. </li><li>Maintains accurate and updated electronic files of Clients and services provided.</li><li>Research promising and best practice models for client services and provides recommendations to the leadership team.</li><li>Coordinates activities and communications with appropriate community partners.</li><li>Conducts periodic internal trainings and in services to instruct and provide guidance to the Family Stability team. </li><li>Maintains all records and documentation for all UWBC Family Stability program activities necessary for accountability.</li><li>Conducts monthly case staffing and performance assessment meetings.</li></ul>Supervises: Family Stability Care Coordinators and Program SpecialistsEducation &amp; Experience: <ul><li>Master’s Degree in Social Work, Human Services, Public Administration, or Bachelor’s degree with at least 5 years of experience in human service delivery and/or administration required.</li><li>Work experience in direct clinical case management is required. </li><li>At least four 4 years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work.</li><li>Administrative and supervisory experience working with staff and volunteers required.</li><li>Ability to communicate effectively with a diverse audience. </li><li>Strong organizational, project management, and interpersonal skills.</li><li>Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention.</li><li>Ability to work independently and in a team environment with a positive attitude and handle sensitive and confidential information with maximum discretion.</li><li>Proficiency required in MS Word, Excel and other related computer programs.</li><li>Knowledge of evidence-based practices, assessment process, service planning, outcome measurement and quality management is preferred.</li><li>Knowledge and experience in Broward and Miami-Dade County, and the local network of community-based health and human services organizations serving low income homeless populations, or families at risk of homelessness preferred.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission. </li><li>Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner. </li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC. </li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values. </li><li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. </li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities. </li><li>Personifies teamwork – Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).  Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.  Demands also involve protracted concentration.

Program Manager, Family Stability

<h2>Position Summary </h2>The Resource Development Manager reports to the Senior Vice President of Resource Development and will play a critical role in the management of United Way of Palm Beach County’s corporate workplace fundraising campaigns.  This position will oversee a defined portfolio of corporate relationships to support the total annual workplace revenue goals. Workplace revenue is comprised of employee giving campaigns, workplace-led special events, and corporate gifts. The Resource Development Manager is expected to develop, cultivate, and manage new and existing corporate relationships as part of the overall fundraising strategy. The ideal candidate thrives in a forward-facing role, building relationships and providing excellent customer service. This position will work cross-functionally with internal stakeholders as well as work externally with a defined segment of corporate industries to aid in their corporate social responsibility initiatives. This position serves as a key participant of the Campaign Cabinet to support new business and re-engagement business strategies. The Resource Development Manager is essential to the success of United Way of Palm Beach County’s financial commitment to the community to strategically address the most critical needs and create systemic change through helping youth succeed, stabilizing families, and empowering healthy lives.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Manage large portfolio of assigned corporate accounts to aid in the planning and execution of corporate “workplace” giving initiatives</li><li>Increase investment in United Way by expanding and diversifying resource development efforts in workplace campaigns with the support of the Campaign Cabinet</li><li>Make presentations and represent United Way of Palm Beach County in the community at local events and workplace campaign kick-offs </li><li>Ensure that accurate, up-to-date information is maintained in the database for assigned portfolio of accounts</li><li>Work in collaboration with full development team to ensure corporate partners are educated and aware of all affinity group engagement opportunities for their employees</li><li>Ability to build consensus and facilitate collaboration and productive relationships with diverse individuals, groups, organizations, and community</li><li>Work closely in partnership with finance and pledge processing for the pledge reconciliation process to help ensure UW is in receipt of full giving amounts</li><li>Manage and monitor progress and results for all assigned accounts</li><li>Work in partnership with assigned temporary campaign staff by participating in the training, support, motivation, problem solving and assessment of assigned accounts</li><li>Collaborate with marketing to develop content for fundraising needs including year-round menu of giving opportunities and other seasonal corporate engagement materials</li><li>Represent UWPBC at public speaking engagements with local businesses and events </li><li>Assist, as assigned by management, with the organization’s disaster response efforts</li><li>Perform other duties as assigned by Director of Resource Development</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Bachelor’s degree with 1-3 years of experience in the field of sales and/or fundraising, or a minimum of 4 years’ experience in fundraising. </li><li>Must have strong writing skills and be proficient in Word, Excel, and database management</li><li>Ability to manage multiple demands; results oriented and ability to work quickly and accurately </li><li>Experience in working with Boards and volunteers a plus; extremely tactful and diplomatic in dealing with confidential concerns</li><li>Ability to solve problems independently, effectively, and creatively</li><li>Works well with people and engenders trust and confidence from fellow staff and volunteers</li><li>Excellent verbal and written communication skills </li><li>Understanding of and commitment to CRM (customer relationship management)</li></ul>

17 Jobs in West Palm Beach, FL, USA