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Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;<ul><li>Hiring, training, and overseeing a team of 988 chat and text counselors.</li></ul></li></ul>Purpose of Position:&nbsp;The "988 Chat and Text Manager"&nbsp;oversees the day-to-day operations of a crisis chat and text line accessible through the 988 number, responsible for managing a team of crisis counselors who provide emotional support and resource referrals to individuals reaching out via text or chat platforms, ensuring efficient response times, quality of interactions, and appropriate escalation of critical situations;&nbsp;they also monitor staff performance, implement training programs, and maintain compliance with crisis intervention protocols.&nbsp;Key Responsibilities and Essential Functions:&nbsp;Staff Supervision:<ul><li>Providing ongoing coaching and performance feedback to ensure quality crisis intervention.</li><li>Scheduling staff shifts to maintain adequate coverage during operating hours.</li><li>Addressing performance issues and implementing corrective actions when necessary.</li><li>Operational Management:<ul><li>Monitoring chat and text volume to identify peak times and adjust staffing accordingly.</li><li>Reviewing chat logs to ensure counselors are adhering to protocols and providing effective support.</li><li>Identifying areas for improvement in service delivery and implementing changes.</li><li>Maintaining accurate documentation and reporting on key metrics like contact volume, crisis severity, and resource utilization.</li></ul></li><li>Quality Assurance:<ul><li>Conducting regular quality reviews of chat interactions to assess counselor effectiveness.</li><li>Providing feedback to counselors on their crisis intervention skills, de-escalation techniques, and resource referrals.</li><li>Implementing quality improvement initiatives to enhance the overall service experience.</li></ul></li><li>Crisis Intervention:<ul><li>Providing support and guidance to counselors in handling complex or high-risk situations.</li><li>Escalating critical cases to appropriate emergency services or mental health professionals when necessary.</li></ul></li><li>Compliance and Training:<ul><li>Ensuring staff is up-to-date on crisis intervention best practices, confidentiality guidelines, and relevant regulations.</li><li>Developing and delivering ongoing training programs for chat and text counselors.</li></ul></li></ul>Leadership:&nbsp;<ul><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;Required skills:<ul><li>Bachelor’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Minimum of 3 years Mental health crisis and suicide prevention work experience required.</li><li>Mental health expertise:</li></ul><ul><li>Understanding of crisis intervention techniques, suicide prevention strategies, and mental health disorders.&nbsp;</li><li>Leadership skills:</li><li>Ability to motivate, guide, and develop a team of crisis counselors.&nbsp;</li><li>Strong communication skills:</li><li>Excellent written and verbal communication to effectively interact with individuals in crisis through chat platforms.&nbsp;</li></ul>Analytical skills:<ul><li>Ability to analyze data and identify areas for improvement in service delivery.&nbsp;</li><li>Technological proficiency:</li><li>Familiarity with chat platforms and data management systems used for crisis communication.&nbsp;</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change, regular schedule for this position will be 8:30 to 5:00 Tuesday, Wednesday, and Thursday, alternating oversight of operations every other Friday Saturday, Sunday and Monday.</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;&nbsp;&nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Chat & Text Manager

ORANGE COUNTY UNITED WAY 
JOB DESCRIPTION 


 Job Title: Workforce Development Coach, Upskill 
OC 

 Reporting To: Program Manager, United for 
Financial Security 

Department: United for Financial Security Position: Full time / Non-Exempt 


Purpose of Position: 
Orange County United Way (OCUW) is seeking an experienced, self-motivated, and client-focused 
Workforce Development Coach to support UpSkill OC participants pursuing a living wage career. UpSkill 
OC helps dislocated workers, unemployed &amp; under-employed adults move from unemployment or low-
wage positions into long-term, living-wage occupations. UpSkill OC connects qualified candidates to 
training, support, and jobs by partnering with local government agencies, community-based organizations, 
and the business community. The program ensures a strong job pipeline that matches the employer's 
needs with trained candidates. This is a grant funded position. 
 

Key Duties and Responsibilities 
 • Conduct monthly check-ins with participants to monitor progress and address educational, 

training, or programmatic challenges. 

 • Create and maintain Individualized Employment Plans (IEPs) for each participant, outlining career 
goals, training needs, and action steps. 

 • Track participant progress and update case notes in Salesforce. 

 • Assist participants with career exploration, resume development, interview preparation, and job 
search strategies. 

 • Support clients in setting and achieving career goals, particularly in high-demand industries such as 
healthcare, IT, cybersecurity, and skilled trades. 

 • Provide ongoing guidance and motivation to help participants overcome barriers to employment. 

 • Connect participants to job opportunities with partnering employers and provide support during 
onboarding. 

 • Support with employer site visits, career talks, and networking events. 

 • Participate in program evaluation, quality assurance, and continuous improvement efforts. 

 • Collaborate with the team to ensure a seamless participant experience and achieve program goals. 

 • Maintain accurate and up-to-date participant records in Salesforce. 

 • Prepare reports on participant progress, job placements, and program outcomes. 

 • Ensure compliance with program requirements and funding guidelines (e.g., WIOA). 

 • Conduct and support program outreach efforts. 

 • Participate as a member of the United for Financial Security team and perform other tasks as 

assigned. 


Job Requirements/Technical Knowledge 
 • Experience in workforce development, career coaching, or case management. 
 • Familiarity with Orange County post-secondary educational institutions and employer networks. 
 • Proficiency in Microsoft office suite tools 

 
Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within 
deadlines, with or without direct supervision; interact professionally with other employees, customers, and 
suppliers; work effectively as a team contributor on all assignments; and work independently while 
understanding the necessity for communicating and coordinating work efforts with other employees and 
organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; 
remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 
meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization 


Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside 
the office to access file cabinets, records, and office machinery. Constantly operates a computer and 
other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally 
ascends/descends stairs, and constantly positions self to maintain computers in the office, including under 
the desks. The person in this position frequently communicates with coworkers and customers who have 
inquiries about our business operations and the community we service; therefore, the person must be 
able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds. 

 
Compensation 
$29 - 35 per hour Depending on Experience. Competitive benefits. 


 
Send Resume and Cover Letter To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 


<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Workforce Development Coach, Upskill OC

ORANGE COUNTY UNITED WAY 
JOB DESCRIPTION 


 Job Title: Grants Coordinator, United for 
Financial Security 

 Reporting To: Director of Operations, United 
for Financial Security 

Department: United for Financial Security Position: Full time / Non-Exempt 

 
Purpose of Position: 
Orange County United Way (OCUW) is seeking a detail-oriented and highly organized Grants Coordinator 
to support the success of our United for Financial Security programs—including SparkPoint OC, OC Free 
Tax Prep, and UpSkill OC. This position plays a key role in tracking program outcomes, ensuring compliance 
with grant requirements, coordinating with subrecipients and contractors, and preparing reports for 
funders. This is a grant funded position. 
 
The ideal candidate enjoys working with data, meeting deadlines, collaborating across teams, and telling 
the story of impact through clear, accurate reporting. 
 
Key Duties and Responsibilities 

 • Coordinate reporting for grant-funded programs by collecting and analyzing program data. 
 • Track and maintain program outcomes, outputs, and deliverables. 
 • Prepare grant reports and assist in creating dashboards, success stories, and funder updates. 
 • Support the management of subrecipient and contractor compliance with reporting requirements. 
 • Maintain accurate grant records, documentation, and internal tracking tools. 
 • Work closely with program managers to ensure timely and accurate data collection. 
 • Help prepare for funder audits, program evaluations, and internal reviews. 
 • Collaborate with other departments, including fundraising, marketing, and finance, on grant-

related needs. 
 • Participate in team meetings and contribute to continuous improvement efforts. 
 • Work closely with U4FS leadership to evaluate programmatic impact. 
 • Participate as a member of the United for Financial Security team and perform other tasks as 

assigned. 

Job Requirements/Technical Knowledge 
 • 2+ years’ experience in grants management, nonprofit reporting, or program coordination 

preferred. 
 • Proficiency in Microsoft Excel; experience with Salesforce or other CRM systems a plus. 
 • Ability to work collaboratively across teams and independently manage deadlines. 
 • Knowledge of community-based programs and experience in the nonprofit sector is helpful. 


 
Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within 
deadlines, with or without direct supervision; interact professionally with other employees, customers, and 
suppliers; work effectively as a team contributor on all assignments; and work independently while 
understanding the necessity for communicating and coordinating work efforts with other employees and 
organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; 
remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 
meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization 
 
Physical Demands 

The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside 
the office to access file cabinets, records, and office machinery. Constantly operates a computer and 
other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally 
ascends/descends stairs, and constantly positions self to maintain computers in the office, including under 
the desks. The person in this position frequently communicates with coworkers and customers who have 
inquiries about our business operations and the community we service; therefore, the person must be 
able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds. 
 
Compensation 
$30 - 35 per hour Depending on Experience. Competitive benefits. 
 

Send Resume and Cover Letter To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 
 


<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

<ul>	<li>Job Requirements/Technical Knowledge</li>
	<li>Physical Demands</li>
	<li>Send Resume and Cover Letter To:</li>
</ul>

Grants Coordinator, United for Financial Security

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:&nbsp;The Peer Support Team Manager is responsible for the day-to-day operations of Possible Always, a crisis support service designed to engage and support high-risk 988 callers and familiar 988 callers.&nbsp; Members of the Peer Support Team report directly to this position.&nbsp; A central responsibility and primary focus of this role is to provide daily coaching, supervision, support, and training to members of the Peer Support Team.&nbsp; As a key leader, this position works with the 988 and Crisis Director to implement strategies and projects to improve outcomes for community members who are thinking about suicide, socially isolated, or feeling hopeless.&nbsp; Additionally, this position is responsible for ensuring that each touchpoint across the service delivery model is engaging, efficient, and effective.&nbsp; This position is responsible for monitoring and reporting service metrics and as member of the leadership team, will analyze outcomes and contribute to continuous quality improvement.&nbsp;The recovery peer support team has a vital role in 988, to provide recovery support for people experiencing a suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating recovery and seeking help to address suicidal intensity, mental health or substance use conditions through caring contacts and peer support check-in sessions. The Peer Support Team will support callers on their mental wellbeing recovery journey through multiple mediums including telephony, text, and video chat.The peer support team manager performs a variety of technical and professional work associated with handling calls, chats and texts. The peer support team manager provides oversight to daily operations and maintains schedule of service operation to ensure optimal coverage. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position works closely with the 988 operations team to ensure continuity of service for community members enrolled in the Possible Always service.The peer support team manager should have expertise and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train peer support specialists to provide high quality support to enrolled community members. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful.&nbsp; As we grow and expand our impact this position will have a key role in the development of new workflows and continuous quality improvement initiatives.With the Possible Always service, a series of peer support caring contacts and check-in sessions, we are filling a gap in the current crisis care continuum by providing a safe, nonjudgmental, virtual place to have a conversation about the pain of living and mental health.&nbsp; We are looking for people with lived experience who share our passion and want to inspire and support others.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise peer recovery support team&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation as part of department continuous quality improvement program and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Ensure peer recovery team members are accurately documenting interventions.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Provide on-site, remote, and after-hours supervision to the peer recovery team, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons enrolled in the Possible Always service and provide peer support, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Provide recovery education to service recipients for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance</li><li>Assist persons to identify their personal interests, goals, strengths and weaknesses regarding recovery through utilization of evidence-based recovery tools such as the recovery action plan and recovery capital index.</li><li>Collaborate with team on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by peer support team members.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired peer recovery team members.</li><li>Ensure all peer team members participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in team training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Further develop and modify crisis related safety plans with participants, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:&nbsp;<ul><li>State of Florida Certified Peer Recovery Specialist or certification eligible</li><li>Bachelor’s degree in related field preferred.&nbsp;</li><li>Suicide prevention or behavioral health work experience highly desirable.</li><li>Minimum 3 years’ management or leadership experience required.</li><li>Customer service or call center experience is a plus.&nbsp;Crisis care continuum work experience preferred.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li></ul><ul><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change and this position may be asked to assist with coverage in the absence of our 988 operations supervisors, regular schedule for this position will be 8:30am to 5:00pm Monday thru Friday.&nbsp;</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;&nbsp;&nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance and have reliable transportation. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

Team Leader, 988 Peer Recovery Support 

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where &nbsp; everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:&nbsp;The Peer Recovery Support Specialist administers a crisis support service designed to engage and support high-risk 988 callers and familiar 988 callers, on their recovery journey.&nbsp; The position works with 988 teams to implement recovery-based approaches and projects to improve outcomes for community members who are thinking about suicide, socially isolated, or feeling hopeless.&nbsp; Additionally, this position is responsible for ensuring that each touchpoint across the service delivery model is engaging, efficient, and effective.&nbsp;The recovery peer support team has a vital role in 988, to provide recovery support for people experiencing a suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered and aligned with the principles of recovery.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating recovery and seeking help to address suicidal intensity, mental health or substance use conditions through caring contacts and peer support check-in sessions. The Peer Support Team will support callers on their mental wellbeing recovery journey through multiple mediums including telephony, text, and video chat.&nbsp; This position works closely with the 988 crisis counselor team to ensure continuity of service for community members enrolled in the Possible Always service.The peer recovery support specialist should have expertise and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met.&nbsp; This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful.&nbsp;With the Possible Always service, a series of peer support caring contacts and check-in sessions, we are filling a gap in the current crisis care continuum by providing a safe, nonjudgmental, virtual place to have a conversation about the pain of living and mental health.&nbsp; We are looking for people with lived experience who share our passion and want to inspire and support others.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Support and inspire others through shared understanding, respect, and mutual empowerment.&nbsp;Help others discover hope and a path forward from the perspective of lived recovery experience.</li><li>Within 988 guidelines, assesses needs of persons enrolled in the Possible Always service and provide peer support, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Provide recovery education to service recipients for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance</li><li>Assist persons to identify their personal interests, goals, strengths and weaknesses regarding recovery through utilization of evidence-based recovery tools such as the recovery action plan and recovery capital index.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Further develop and modify crisis related safety plans with participants, and document in service delivery platform.</li><li>Participate in team training activities to maintain the required annual training hours.</li><li>Contribute to the overall effectiveness of the 988 LIFE LINE Program by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:&nbsp;<ul><li>State of Florida Certified Peer Recovery Specialist or certification eligible</li><li>Bachelor’s degree in related field preferred.&nbsp;</li><li>Suicide prevention or behavioral health work experience highly desirable.</li><li>Customer service or call center experience is a plus.&nbsp;Crisis care continuum work experience preferred.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li></ul><ol><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change and this position may be asked to assist with coverage in the absence of our 988 operations supervisors, regular schedule for this position will be 8:30am to 5:00pm Monday thru Friday.&nbsp;</li></ol><ul><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;&nbsp;&nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance and have reliable transportation. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, lift, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

988 Peer Recovery Support Specialist

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

The Community Impact team at Rappahannock United Way has an opening for a Financial Literacy Summer Intern. This role is an integral part of the Community Impact team which is responsible for providing financial assistance, tax preparation services, financial education workshops to youth and adults, and one-on-one financial coaching services. The purpose of the summer intern position is to provide general program support to all Prosper programs and events.

Rappahannock United Way

Financial Literacy Intern

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Navigator, Daytime Part-time: Monday-Thursday 8:30am-2:30pm (24 hours)Department or Location: Remote, Must Reside Within an Hour of Office AddressPOSITION SUMMARYUnited Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral (I&amp;R) line. The Community Resource Navigators will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;RESPONSIBILITIES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Position Duties &amp; Responsibilities:The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.&nbsp;</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.&nbsp;</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.&nbsp;&nbsp;</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.&nbsp;</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.&nbsp;&nbsp;</li></ul>Relationships:<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.&nbsp;</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.&nbsp;</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.&nbsp;&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.&nbsp;</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients&nbsp;</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem&nbsp;</li><li>Works to build trusting relationships with others&nbsp;</li><li>Respect in all interactions&nbsp;</li><li>Clear and effective explanation of processes in multiple ways&nbsp;</li><li>Continuous learning&nbsp;&nbsp;</li><li>Reflection for improvement and seeks authentic feedback&nbsp;</li><li>Eagerness to adopt best practices&nbsp;&nbsp;</li><li>Responds to communications in a timely manner&nbsp;</li><li>Understands the impact their actions can have on others and manages conflicts effectively&nbsp;</li><li>Cooperation and participation&nbsp;</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands&nbsp;&nbsp;</li></ul>QUALIFICATIONS&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.&nbsp;</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.&nbsp;&nbsp;</li><li>High School diploma or equivalent required.&nbsp;</li><li>Must be able to provide services respectfully alongside all diverse populations.&nbsp;</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.&nbsp;&nbsp;&nbsp;</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.&nbsp;&nbsp;</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.&nbsp;&nbsp;</li><li>Bilingual Spanish is preferred but not required.&nbsp;</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>olutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATES&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;If you are interested, please apply by: April 4, 2025We plan to begin interviewing candidates by: April 7, 2025UWGKC Value PropositionWork Environment: 100% Remote Position.&nbsp; May need to report in-person for infrequent scheduled training or meetings at the office location.Benefits: Part-time employees working less than 30 hours per week and Temporary employees are not eligible for benefits.Position Leader: Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Community Resource Navigator

If you enjoy working in a collaborative, cross-sector environment, developing and implementing processes and systems, supporting partners, and providing space for youth leadership, then United Way of Asheville and Buncombe County (UWABC) is where you want to be.&nbsp; The Network Manager is part of the United for Youth (U4Y) team, serving in an integral role by facilitating cross-sector and community-wide collaboration in support of the priorities set by the Leadership Team and network to accomplish our bold community goal (BCG) that by 2035, ALL Asheville City and Buncombe County students graduate from high school ready and fully prepared to pursue their goals and dreams while holding true to UWABC’s long-term strategic vision.Position responsible for U4Y strategic, cross-sector workgroup development and management, providing ongoing support to U4Y partners and&nbsp; community stakeholders, and engaging in cross-departmental collaboration with other UWABC backbone staff.Reports To:&nbsp; U4Y Senior DirectorSupervises:&nbsp; 0Hours: 40/week&nbsp;Hiring Range and Benefits: $50,000-$53,000 annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), contributions to health, dental and vision insurance benefits and self-care fund, life and disability insurance, and coaching and support

UWABC Office

United Way of Asheville and Buncombe County

United for Youth Network Manager

POSITION TITLE: Chief Development Officer &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;EMPLOYMENT TYPE: Full Time, Exempt&nbsp;UNIT ORGANIZATION: Donor Relations &nbsp;REPORTS TO: CEO&nbsp;SALARY: $95,000 - $110,000PURPOSE OF POSITION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The Chief Development Officer (CDO) leads all business development functions integrating revenue generating activities to support the people and work across the organization. This includes overseeing the Donor Relations team and all fundraising related activities, business development for the organization’s revenue generating programs, and support of grant development.&nbsp;This person must possess an innovative mindset, the ability to develop actionable plans, and the expertise to guide the organization through effective implementation. This role requires an experienced, highly creative, and self-motivated leader who can compellingly communicate the organization’s philanthropic value and design strategies to accelerate philanthropy while growing and diversifying the funding base.With a proactive, problem-solving mindset, they will anticipate and address challenges as they arise. Additionally, the candidate will demonstrate a nuanced understanding of the complex dynamics between equity and philanthropy, adeptly navigating the donor-centered and community-centered fundraising continuum.As a member of the organization’s leadership team, the CDO works with the CEO and other leaders to plan, manage, and evaluate United Way’s evolution as a relevant, respected, and resourced organization working to improve community conditions and outcomes.KEY RESPONSIBILITES:The major responsibilities of this position include, but are not limited to:Fundraising:<ul><li>Steward and inspire donors and community leaders to contribute financial resources and innovative ideas—both through personal efforts and through leadership and coaching of the Donor Relations team.</li><li>Create and implement a fundraising plan, including individual giving, annual fundraising, grants, corporate giving, events, major gifts, and legacy giving.</li><li>Actively engage in the professional growth and success of the Donor Relations team.</li><li>Further develop the team’s portfolio of institutional and individual major gift prospects and donors to be guided through the giving cycle: identification, qualification, cultivation, solicitation, and stewardship.</li><li>Collaborate with the CEO and the team to refine donor strategies and ensure the effective fostering of key donor relationships.</li><li>Inspire donors, partners, and the community through compelling and impactful storytelling.</li><li>Identify and develop plans to recover lapsed or reluctant donors each year.&nbsp;</li><li>Leverage data to inform decision-making, develop donor segmentation strategies, and enhance predictive financial modeling in collaboration with Operations Director, Controller, and CEO.</li><li>Plan and execute donor meetings, cultivation activities, and special events in coordination with other staff.</li><li>Partner with the Director of Marketing and Communications to ensure consistent communication with donors and community members.</li><li>Identify and implement strategies for donor recognition, stewardship, and appreciation to strengthen relationships and foster long-term support.</li></ul>Business Development:&nbsp;<ul><li>Facilitate and/or participate in driving new business opportunities for United Way programs. Including Working Bridges and Common Good.&nbsp;</li><li>Collaborate with Chief Impact Officer and program staff to develop a strategic grant funding plan, driving grant revenue to support and expand United Way’s programs.&nbsp;</li></ul>Organizational Leadership:&nbsp;<ul><li>Work with the CEO and Leadership Team in planning and managing the strategic direction and operations of the organization.</li><li>Establish and model collaborative, inclusive behaviors that build a culture of philanthropy.</li><li>Set and achieve fundraising goals, make connections, and cultivate relationships.</li><li>Work with the CEO and Controller to develop and implement financial strategy by creating, approving, and implementing ambitious yet reasonable budgets.</li><li>Monitor progress against the organization’s annual and strategic plans.</li><li>Provide regular updates and analysis on revenue sources. Provide fundraising leadership to the Board.</li><li>Bring the resource development perspective combined with what is best for the organization as an engaged, supportive member of the leadership team.</li></ul>Supervision:The CDO is responsible for the leadership and support of the Donor Relations teams including&nbsp;Donor Relations Managers, and Donor Operations within the department.&nbsp;Confidentiality/Discretion:Very high level of confidentiality and discretion needed as this position has access to sensitive business and donor information.MINIMUM QUALIFICATIONS:&nbsp;(Requirements)<ul><li>5+ years in philanthropy, fundraising, development, or related field is required. Education will be considered in lieu of experience.</li><li>Demonstrated leadership and supervisory experience required. Non-profit experience preferred&nbsp;</li><li>Demonstrated success in managing relationships with donors, volunteers, and community partners.&nbsp;</li><li>Experience using CRMs for both tracking and research is required. Use of the Salesforce CRM is a plus.&nbsp;</li></ul>WHO YOU ARE:&nbsp;<ul><li>You are an entrepreneurial leader. You combine the innovative mindset of an entrepreneur with the strategic and people-focused approach of a leader. A creative visionary, you spot opportunities where others see obstacles and take calculated risks to turn bold ideas into reality.</li><li>You are a true collaborator. You have a competitive drive to win but believe in sharing credit. You prioritize broad engagement over quick results, knowing that collaboration leads to lasting success. You’re eager to learn from others, find joy in coaching, and genuinely care about the people you work with. With discipline and focus, you execute your plans through collaboration and with precision.</li><li>You are a humble learner. You lead with quiet confidence, compassion, and humility. You do the hard work of self-reflection, asking the tough questions, and looking inward with honesty. You lean into discomfort, take responsibility, and see constructive criticism as a catalyst for growth.</li><li>You are a master relationship builder. You are an authentic, persuasive, and charismatic communicator who excels at forging meaningful connections. Confident in any setting, you thrive in rooms full of strangers and one-on-one. You enjoy making asks and have a natural gift for inspiring others—winning hearts and minds by connecting people to a shared mission.</li></ul>APPLICATION INSTRUCTIONSApplications and inquiries can be directed to <a href="mailto:hiring@unitedwaynwvt.org" target="_blank">hiring@unitedwaynwvt.org</a>. Please attach a copy of your resume and cover letter to your application. If you prefer to share this information in an alternative format, such as an audio or video recording, please contact our hiring team. The deadline to apply is 03/18/2025.

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