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Position Title:Greenville Together: Street Outreach &amp; Engagement SpecialistReports To:Street Outreach Program leadJob Summary:The&nbsp;Crisis Street Outreach &amp; Engagement Specialist&nbsp;plays a key role in Greenville Together’s coordinated effort to address unsheltered homelessness through proactive, housing-focused outreach. Working as part of a small, dedicated team, the Specialist will maintain a consistent and visible presence in Greenville’s downtown corridor—particularly during nontraditional hours such as evenings, early mornings, and weekends—to engage individuals experiencing homelessness and connect them to shelter, housing, and supportive services.This position emphasizes rapid connection to housing, relationship-based engagement, and strong collaboration with service providers, local law enforcement, health and behavioral health systems, and downtown business partners.Key Responsibilities1. Outreach and Engagement&nbsp;<ul><li>Conduct proactive, street-based outreach throughout Greenville’s downtown corridor and surrounding areas, including during evening and weekend hours.</li><li>Utilize trauma-informed care, crisis-intervention training, motivational interviewing, and person-centered practices to build trust and rapport with individuals experiencing unsheltered homelessness.</li><li>Provide immediate assistance to meet basic needs (food, water, clothing, hygiene kits) and ensure safety in crisis situations.</li><li>Perform housing-focused assessments, including completion of Coordinated Entry intake processes and vulnerability assessments (e.g., VI-SPDAT).</li><li>Engage individuals in ongoing conversations about housing and services, offering repeated opportunities for connection and assistance.</li></ul>2. Housing and Service Coordination&nbsp;<ul><li>Collaborate with partner agencies, shelters, healthcare providers, and outreach teams to coordinate pathways to housing and supportive services.</li><li>Conduct warm handoffs and, when appropriate, accompany participants to appointments or housing viewings to ensure continuity of care.</li><li>Work collaboratively with Greenville Together partners to identify outreach hotspots and coordinate shared response strategies.</li><li>Facilitate access to benefits, healthcare, employment services, and transportation resources as needed.</li></ul>3. Collaboration and Community Partnership&nbsp;<ul><li>Build and maintain strong relationships with key community stakeholders, including law enforcement, downtown business owners, behavioral health providers, emergency responders, and faith-based partners.</li><li>Respond to outreach requests received through the dedicated Greenville Together homeless outreach call line and coordinate with responding partners for timely follow-up.</li><li>Participate in regular team meetings and cross-agency coordination sessions to share updates, trends, and insights that inform outreach strategy.</li><li>Represent Greenville Together in a professional and compassionate manner, strengthening community trust and collaboration.</li></ul>4. Data, Documentation, and Accountability&nbsp;<ul><li>Accurately document all outreach encounters, service connections, and housing outcomes.</li><li>Contribute to Greenville Together’s shared data reporting, supporting systemwide transparency and continuous improvement.</li><li>Maintain confidentiality and comply with all privacy, ethical, and data security requirements.</li><li>Track trends, identify gaps, and recommend improvements to outreach and engagement strategies</li></ul>Qualifications<ul><li>Bachelor’s degree in Social Work, Human Services, or related field; or at least three (3) years of equivalent experience working with individuals experiencing homelessness, mental illness, or substance use disorders.</li><li>Demonstrated experience using trauma-informed, strengths-based, and harm reduction approaches.</li><li>Knowledge of local social service networks, housing systems, and resources in Greenville County preferred.</li><li>Excellent interpersonal, communication, and crisis de-escalation skills.</li><li>Strong commitment to equity, inclusion, and culturally responsive engagement.</li><li>Ability to work independently, manage multiple priorities, and adapt to dynamic situations.</li><li>Valid driver’s license, reliable transportation, and willingness to work flexible hours, including evenings and weekends.</li><li>Ability to tolerate outdoor conditions and conduct outreach in varying weather environments.</li><li>Candidates with lived experience of homelessness or housing insecurity are&nbsp;strongly encouraged to apply</li></ul>

United Way of Greenville County

Greenville Together: Street Outreach Specialist

Position Title: Street Outreach Program LeadReports To: Director, Greenville TogetherJob SummaryThe Street Outreach Program Lead is a field-based leadership role responsible for coordinating and actively participating in Greenville Together’s Crisis Response Outreach Program — a housing-focused initiative designed to visibly reduce unsheltered homelessness in Greenville’s downtown corridor.This position splits time between&nbsp;direct outreach in the field&nbsp;and&nbsp;team leadership, ensuring that outreach operations are coordinated, trauma-informed, data-driven, and rooted in Greenville Together’s mission of transitioning individuals from the streets into safe, stable housing.The Program Lead provides daily supervision to outreach staff, manages program operations, and maintains strong partnerships with the City of Greenville, law enforcement, business owners, shelters, service providers, and behavioral health agencies.Key Responsibilities1. Program Leadership, Field Supervision &amp; Team Operations&nbsp;<ul><li>Lead, supervise, and coach 2–3 Crisis Response Outreach Specialists while working alongside them directly in the field.</li><li>Provide day-to-day direction and problem-solving support during engagement, crisis response, and housing navigation activities.</li><li>Coordinate daily deployment plans, ensuring consistent team coverage during designated hours (including evenings and weekends).</li><li>Maintain a strong team culture rooted in trauma-informed engagement, safety, and compassion.</li><li>Facilitate weekly staff meetings, case conferences, and reflective debriefings.</li><li>Ensure adherence to staff safety protocols, documentation expectations, and operational standards.</li></ul>2. Direct Outreach &amp; Housing-Focused Engagement&nbsp;<ul><li>Conduct regular field outreach in targeted zones of the city, building rapport with individuals experiencing unsheltered homelessness.</li><li>Complete assessments, crisis intervention, problem-solving conversations, and rapid linkages to shelter, detox, recovery programs, and housing resources.</li><li>Support participants through documentation readiness, coordinated entry, housing navigation, and system navigation.</li><li>Respond to high-need or time-sensitive situations alongside outreach staff.</li><li>Promote participant-centered, culturally responsive, and low-barrier approaches.</li></ul>3. Partnership &amp; Community Coordination&nbsp;<ul><li>Maintain strong working relationships with city departments, law enforcement partners, business owners, property managers, neighborhoods, shelters, hospitals, and behavioral health providers.</li><li>Represent Greenville Together in outreach-related meetings, case conferences, crisis response discussions, and cross-agency collaboration efforts.</li><li>Serve as a liaison to downtown businesses and community members, providing updates, guidance, and problem-solving support related to homelessness concerns.</li><li>Support coordination efforts around high-acuity participants needing multi-agency intervention.</li></ul>4. Data Management, Reporting &amp; Continuous Improvement&nbsp;<ul><li>Ensure accurate and timely collection of outreach data, including contacts, referrals, housing progress, and critical incidents.</li><li>Work with Greenville Together leadership to maintain and improve data systems that track outcomes and identify trends.</li><li>Generate monthly and quarterly program reports that highlight progress toward program goals and priorities.</li><li>Use data insights to refine outreach strategies, identify service gaps, and strengthen program effectiveness.</li></ul>Qualifications<ul><li>Bachelor’s degree in Social Work, Human Services, Public Administration, or related field required; Master’s degree preferred.</li><li>3+ years of experience in homeless services, outreach, housing navigation, behavioral health, or crisis response required.</li><li>2+ years of supervisory, team lead, or program management experience strongly preferred.</li><li>Demonstrated expertise in trauma-informed care, harm reduction, Housing First, and crisis de-escalation.</li><li>Strong relationship-building skills with diverse stakeholders, including service providers, businesses, and government partners.</li><li>Experience with HMIS or similar data platforms; ability to analyze and report programmatic data.</li><li>High level of independence, strong organizational skills, and ability to thrive in a fast-paced field environment.</li><li>Valid driver’s license, reliable transportation, and ability to work flexible hours (including evenings and weekends).</li><li>Individuals with lived experience of homelessness or housing instability are strongly encouraged to apply.</li></ul>

Greenville Together: Street Outreach Program Lead

Volunteer Engagement ManagerAbout United Way of Greenville CountyFor over 100 years, we have united the community to help people live better, safer, and more successful lives.&nbsp; While our work has evolved to meet the challenges of the day, our vision remains the same: We believe everyone should have access to the tools and opportunities that empower them to achieve their full potential.Mission &amp; VisionOur mission is to mobilize people and resources to improve lives, strengthen the community, and advance equity for the benefit of all.&nbsp;Our vision is a Greenville County where all people have access to the opportunities to achieve their full potential.Star ValuesOur focus on collaboration, internally and externally, connects our team and work to our community so we can achieve the balance and symmetry needed to consistently show up for all of Greenville County.Support- We collaborate with our team, stakeholders and organizations to support our community and move our mission forward.Trust- With integrity and respect, we embrace transparency and build relationships with each other and the community to deliver on our promises.Act- Each day we show up to do our best work for our coworkers, our investors and our community by staying proactive, adaptable and innovative.Reflect- We reflect the change we wish to see within our communities by holding each other accountable to our mission, recognizing how our leadership today will impact the future of Greenville County.Where We ServeUnited Way of Greenville We serve people across the cities of Greenville, Greer, Fountain Inn, Simpsonville, Mauldin, and Travelers Rest.&nbsp; Our impact also extends to the following communities: Berea, City View, Dunean, Five Forks, Gantt, Golden Grove, Judson, Parker, Piedmont, Sans Souci, Marietta, Taylors, Tigerville, Wade Hampton, Ware Place, and Welcome.Our StrategyPoverty is persistent in Greenville County.&nbsp; We can’t let it win—because everyone deserves a shot at a better life.&nbsp; Our donor base is changing.&nbsp; So must we.&nbsp; From Baby Boomers to Gen Z and beyond, we must adapt and evolve to remain relevant.To flip the script and win for our community, United Way of Greenville County must inspire and activate donors to increase access and reduce barriers to higher earnings for low-income earning members of the community.&nbsp;Position SummaryReports to:&nbsp;&nbsp;&nbsp;&nbsp; Chief Philanthropy OfficerLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greenville, SCFLSA Status:&nbsp; &nbsp;Exempt<h3>Position Summary:</h3>United Way of Greenville County mobilizes people and resources to improve lives and strengthen our community. The Volunteer Engagement Manager plays a critical role in this mission by developing, coordinating, and expanding meaningful volunteer opportunities that connect individuals, companies, and groups to United Way’s community impact work. This role works collaboratively across departments and partners closely within the department to ensure seamless planning and execution of high-impact volunteer experiences and organizational events.&nbsp;Areas of ResponsibilityVolunteer Program Strategy &amp; Management<ul><li>Develop and implement a comprehensive volunteer engagement strategy aligned with United Way’s mission, priorities, and annual goals.</li><li>Create and manage signature volunteer initiatives, including large-scale days of service such as Hands on Greenville Day and Grateful GVL, affinity-group volunteer projects, and hands-on impact experiences such as School Tools and Project Joy.</li><li>Identify new opportunities for volunteer engagement that meet community needs and support United Way’s programmatic and fundraising goals.</li></ul>Cross-Department Collaboration<ul><li>Work closely internally to support event logistics, resource planning, and volunteer integration into major United Way events.</li><li>Collaborate with Corporate Engagement, Philanthropy, Marketing &amp; Communications, and Community Impact teams to create cohesive engagement experiences.</li><li>Ensure volunteer activities support and elevate United Way’s fundraising, marketing, and impact goals.</li></ul>Corporate &amp; Community Partnerships<ul><li>Serve as the primary point of contact for corporate volunteerism, designing custom volunteer experiences for workplace partners.</li><li>Build and maintain relationships with nonprofit partners to assess volunteer needs and match them with corporate and community groups.</li><li>Support Corporate Engagement staff by integrating volunteerism into workplace campaigns and year-round engagement strategies.</li></ul>Project Execution &amp; Event Management<ul><li>Lead planning, logistics, and on-site coordination for volunteer events, ensuring high-quality execution, safety, and alignment with impact objectives.</li><li>Coordinate venue needs; timelines, supply management, and volunteer roles related to organizational events.</li><li>Provide meaningful orientation and storytelling to volunteers to reinforce United Way’s mission and deepen understanding of community needs.</li></ul>Volunteer Recruitment, Training &amp; Stewardship<ul><li>Recruit, onboard, and steward a diverse pool of volunteers, including individuals, families, corporate teams, and affinity groups.</li><li>Create and deliver volunteer training materials, toolkits, and post-event follow-up.</li><li>Manage volunteer recognition and appreciation efforts to strengthen long-term engagement.</li></ul>Data, Evaluation &amp; Communication<ul><li>Track participation, outcomes, and partner engagement using United Way’s CRM and volunteer management systems.</li><li>Report regularly on metrics, impact stories, and trends to support fundraising, marketing, and strategic planning.</li><li>Partner with Marketing &amp; Communications to highlight volunteer activities and promote opportunities through digital channels.</li></ul>Qualifications<ul><li>Bachelor’s degree or equivalent combination of education and experience.</li><li>3+ years of experience in volunteer management, event coordination, nonprofit program management, or related fields.</li><li>Strong relationship-building and customer-service skills; comfortable working with corporate leaders, volunteers, and community partners.</li><li>Excellent project management skills with the ability to manage multiple events and priorities simultaneously.</li><li>Strong communication and presentation abilities.</li><li>Experience with volunteer management software and CRM systems preferred.</li><li>Ability to work occasionally nights and weekends for special events.</li><li>Commitment to diversity, equity, inclusion, and belonging.</li><li>Listen to understand and speak to be understood.&nbsp;</li><li>Obsess over the details, but don’t be a perfectionist.&nbsp;</li><li>Strive for best-in-class.&nbsp;</li><li>Challenge assumptions without being rude or disrespectful. Know when enough is enough.&nbsp;</li><li>Think big and be creative.</li><li>Be thoughtful and kind.</li></ul>

Volunteer Engagement Manager

JOB SUMMARY
This position is responsible for the development and management of a comprehensive, strategic, integrated effort to build the base of individual Palmetto Society donors ($1,000 and up) and Tocqueville donors ($10,000 and up) and increase their level of support through annual giving at Trident United Way (TUW).
ESSENTIAL FUNCTIONS
Essential Function 1:
Identify, cultivate and steward multi-year top tier donors ($10,000 and up) and engage donors in multi-year step-up programs,
Essential Function 2:
Identify, cultivate, solicit and steward leadership gift donors ($1,000 and up) to achieve the goal approved by the Board of Directors for outside the workplace campaigns.
Essential Function 3:
Support and staff a volunteer Palmetto Steering Committee to identify, cultivate and steward individuals in order to develop resources by filling the key positions of regional chairs, leadership-level giving chairs, and at-large steering committee members as identified in the Palmetto Society Business Plan.
Essential Function 4:
Provide strategy and guidance to the Events Coordinator to plan events designed to recruit, cultivate and/or steward leadership-level gift donors and/ qualified donor prospects through regional events as identified in the Advancement Plan.
Essential Function 5:
Work in collaboration with Corporate Advancement Officers to identify leadership donor prospects from the workplace campaigns and create and implement engagement strategy for reaching out to those donors.
ADDITIONAL RESPONSIBILITIES
<ul><li>Work with and effectively manage high level volunteers to engage prospects.</li>
<li>Input, track, and monitor donor touchpoints, gifts and accomplishments through Andar database and prepare required reports.</li>
<li>Collaborate with Communications and Advancement teams to develop fundraising materials and communications.</li>
<li>Bring donor thoughts and reaction back to the organization and provide constructive feedback to the Community Impact and Marketing departments.</li>
<li>Support interdepartmental team leaders with strategy and project management.</li>
<li>Support Vice President of Advancement with Workplace Campaign Meetings, as requested.</li>
<li>Participate in all TUW events and activities demonstrating the ability to be a good colleague, proactive collaborator and team builder.</li>
<li>Function as an integral member of the Advancement team assisting with planning, solicitation, implementation and evaluation.</li>
<li>Participates as a champion, project lead, and/or member of organizational development teams as required.</li>
<li>Work outside normal office hours when required to include evenings or weekends and additional hours during peak times.</li>
<li>Complete Andar training as appropriate when offered</li>
</ul>QUALIFICATIONS
Education
<ul><li>Bachelor’s Degree</li>
<li>MarketSmart experience</li>
</ul>Experience
<ul><li>5 years of previous fund raising experience, or 7-10 years of related experience (business or sales)</li>
</ul>Skills
<ul><li>Proven track record of soliciting and securing major gifts</li>
<li>Excellent oral and written communication skills</li>
<li>Excellent interpersonal skills; ability to work with diverse audiences</li>
<li>Excellent planning and time management skills with the ability to successfully manage multiple projects</li>
<li>High-energy team player</li>
<li>Effective analytical and problem solving skills</li>
<li>Working knowledge of Microsoft Office with good general computer skills</li>
<li>Positive attitude and willing to be part of a team</li>
<li>Have fun!</li>
</ul>PHYSICAL DEMANDS OF JOB
<ul><li>This job requires exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</li>
<li>Worker must frequently use typical office equipment (telephone, copier, printer, fax, etc.).</li>
<li>Worker sits most of the time.</li>
<li>Worker communicates with constituents, clients, and/or partners by phone and in person.</li>
<li>Routinely required to walk and regularly travel by car.</li>
</ul>WORK ENVIRONMENT
Primarily works in a climate controlled office-based setting.
Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities and activities may change at any time with or without notice.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

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