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United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to 
positively impact education, health, basic needs, and financial stability. In partnership 
with others, we work to eliminate inequities experienced by diverse populations so that 
all people have a safe, healthy home environment, achieve their educational potential, 
and increase their financial stability. We commit to building bridges across cultural, racial, 
religious, and economic boundaries. 

POSITION: CENTER FOR RESILIENCY MANAGER 
 
REPORTS TO: Senior Director of Community Resiliency 
 
Purpose: The Center for Resiliency Manager supports the mission of United 

Way of El Paso County (UWEPC) by leading the programmatic 
mission and vision of the Resiliency Center including management 
and guidance of staff, operations, partnerships, programming and 
outreach. 


MAJOR DUTIES &amp; RESPONSIBILITIES: 

Management of Center 

• Provide leadership, guidance and oversight of all program-related activities 
including advocacy, partnerships, navigation support, and outreach to El Paso 
residents affected by housing stability, basic needs insecurity, trauma, and the 
August 3rd mass violence incident of 2019. 

• Serve as the main point of contact for United Way of El Paso County (UWEPC) 
administrative office for all activities and communication related to the Resiliency 
Center. 

• Represent UWEPC at any state, regional, and national conferences, forums, or 
meetings, as appropriate. 

• Collect, track, and report data related to usage of the Center and services 
provided. Provide recurring updates and progress reports to UWEPC and 
partners on the services offered by the Center as well as the use by community 
members. Utilize program data to evaluate progress towards desired outcomes 
as well as to make adjustments in service delivery, as necessary. 

• Collect, track, and report expenses incurred by the Center in an effort to provide 
services to the community, to include donations, grants, and in-kind resources. 

• In coordination with UWEPC leadership, create and steer operations of the 
Resiliency Center with the use of strategic partnerships and outreach. 

• Serve as staff liaison to appropriate advisory and steering committees, 
scheduling and facilitating meetings with committee members and 


 
representatives including correspondence through email, phone, and other 
means to foster relationships. 

• Manage and oversee the relationship of the contracted vendor that is responsible 
for outreach coordination and an extension of our resource navigation support 
model. 

o Manager is responsible for is holding the vendor accountable to all 
programmatic and financial deliverables, including compliance with 
reporting and budget. 

o Train and onboard sub-contracted vendor on Center for Resiliency 
program overview, its processes and procedures, program case-
management platforms and all reporting documentation required. 

o Monthly reporting documents confirming sub-contracted vendor direct 
outputs/ performance results. 

o Stay informed of their identified outreach and educational plans. Identify 
and address performance opportunities to ensure contract adherence. 

 
Staff Leadership and Management 

• Recruit, supervise, and manage qualified and dedicated staff at the Resiliency 
Center, including: 

o Resource Navigators 

o Community Resource Specialist 

o Compliance Specialist 

• Plan and coordinate ongoing professional development and appropriate skills 
training for staff on topics pertinent to the needs of the Center. 

• Lead and guide the Center for Resiliency team in strategically developing and 
building awareness of services related to addressing community needs. 

• Supervise and manage staff caseloads and performance plans. 

• Provide strategic focus for the employee team, including encouraging 
collaboration between initiatives and partners. 

 
Grant Administration 

• Contract understanding for adherence of performance compliance. 

• Maintain strong knowledge of the requirements and guidelines of federal and 
state grants, including but not limited to the Center for Resiliency. 

• Audit, for review and approval each eligible case identified for direct assistance. 

• Compile and submit all performance reporting requirements as outlined by 
federal and state grants in accordance with mandated guidelines 
(monthly/quarterly). 


 
Community Partnerships 

• Maintain in-depth knowledge of the status of Center utilization, engagement, and 
initiatives to fully participate and provide status updates, when necessary. 

• Maintain working knowledge of all UWEPC programs, engagement and initiatives 
to serve as a strong representative and advocate for the organization. 

• Seek and maintain strong community partnerships with local service providers 
and potential supporters. 

• Cultivate a strong collaborative of response and engagement by convening 
partners to assess community needs and strategically provide services in 
collaboration with partners. 

• Participate in recurring program and strategic meetings to assist in shaping the 
vision of UWEPC Community Impact products and partnerships in relation to the 
Center for Resiliency. 

• Advocate for UWEPC Community Impact products with community partners and 
stakeholders. Research new programs and services that may be relevant to the 
mission and values of UWEPC. 

• Develop and cultivate successful business/personal relationships with key 
employees and CEO, including elected officials and key County and City staff. 

• Facilitate relationships with partners for direct services and programming to 
clients including MOUs, reporting, and information-sharing. 

 
Other Job Duties 

• Understand the UWEPC concept, mission, purpose, philosophy and background 
to handle routine calls from public in an effective and diplomatic way. 

• Maintains confidentiality of all materials, and uses judgment and tact in dealing 
with internal and external inquiries. 

• Plans and prioritizes work to meet scheduled deadlines; adjusts personal 
schedule to assure completion of tasks, assignments, etc. 

• Proven initiative, self-management and cross-departmental (team concept) 
collaboration. 

• High-level business networking and relationship-building skills. 

• Work with leadership to streamline processes and improve ROI on all fundraising 
activities. 

• Performs other duties and assumes other responsibilities as assigned. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

• Experience working in collaborative environments and cross functionally to 
achieve goals. 


 
 • Strong project management, process improvement, or other applicable 

experience. 

• Strong analytical skills using data to support decisions. 

• Problem-solver and self-starter who initiates solutions; collaborates and 
negotiates effectively with team members, partners, and stakeholders. Strong 
ability to distill and communicate complex issues and concepts to others. 

• Personal attributes of honesty, integrity, professional behavior, tact, sense of 
urgency, and sense of humor. 

 
Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel),. 
Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting, 
FaceBook Live, Microsoft Teams; Intermediate knowledge of case management 
software and workflow. 

 
Key Competencies 

• Cultivates 

o Equity Mindset 

o Network Mindset 

o Learning Mindset 

• Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies efforts 
that will have the greatest strategic impact. 

• Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the effective 
interaction and contribution of others to achieve goals. 

• Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with 
organizational mission and goals. 

• Inspire Trust 
Gains the confidence and trust of others through principled leadership and sound 
business ethics. 

• Innovate 
Champions new ideas and initiatives and creates an environment that supports 
innovation. 

• Focus on Community 
Ensures the delivery of exceptional service and value to the communities we 
serve. 

Core Competencies for all UWEPC Staff 


 
 • Mission Focused: Catalyze others’ commitment to the mission to create real 

social change that leads to better lives and healthier communities. This drives 
their performance and professional motivations. 

• Relationship-Oriented: Understands that people come before processes and is 
astute in cultivating and managing relationships toward a common goal. 

• Collaborator: Understands the roles and contributions of all sectors of the 
community and can mobilize resources (financial and human) through 
meaningful engagement 

• Results Driven: Dedicated to shared and measurable goals for the common 
good: creating, resourcing, scaling and leveraging strategies and innovations for 
broad investment and impact 

• Brand Steward: Steward of the brand and understands his/her role in growing 
and protecting the reputation and results of the greater network. 


Qualifications--Knowledge, Education and Experience 

• Bachelor’s degree in subjects related to health and human services, non-profit or 
organizational management, public relations, communications, marketing, or 
social services, plus five years of work experience and/or an equivalent 
combination of education and experience related to the duties of the position. 

• Knowledge of the non-profit and social services sector is essential. Skills in 
grant-writing, grant management, personnel management, program development 
and operation, leadership, strategic planning, management of sub-contractors 
and partnerships, and volunteer engagement are desired. 

• Must be able to work a flexible schedule with the possibility of early morning, 
evening, and weekend work. 

• Valid driver’s license, insurance and vehicle required. Bilingual Spanish, 
essential. 

• Bilingual preferred 

• Background check required. 

• The above statements are intended to describe the general nature and level of 
work being performed by the individual in this position. They are not intended to 
be an exhaustive list of all duties, responsibilities, and skills required of the 
position. Duties, responsibilities and activities may change at any time with or 
without notice. 
 

 
Salary Range: $45,000 - $50,000 
Classification: Full-Time, Exempt 
Benefits: Health, Dental, Life Insurance, Retirement Contributions

United Way of El Paso County

Center for Resiliency Manager

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

 Specialist, 211 & Crisis Services

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United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to 
positively impact education, health, basic needs, and financial stability. In partnership 
with others, we work to eliminate inequities experienced by diverse populations so that 
all people have a safe, healthy home environment, achieve their educational potential, 
and increase their financial stability. We commit to building bridges across cultural, racial, 
religious, and economic boundaries. 

Position: CENTER FOR RESILIENCY – RESILIENCY NAVIGATOR 

Reports To: Center for Resiliency Manager 

Purpose: This role supports community members through direct service, 
case management, and resource navigation. It also involves 
building partnerships, organizing outreach efforts, and supporting 
the overall mission of United Way of El Paso County (UWEPC), 
particularly within the Center for Resiliency. 

 
MAJOR DUTIES &amp; RESPONSIBILITIES: 
 
Resource Navigation 

• Conduct holistic assessments, crisis intervention, and case management for 
community members. 

• Provide referrals and connect individuals to relevant services, ensuring warm 
hand-offs and follow-ups. 

• Keep resource directories updated and maintain accurate records of clients and 
services. 

• Assist clients with paperwork and documentation required for program eligibility. 

• Cover El Paso Helps and other platforms as needed. 

• Work from assigned site as needed. 

• Able to manage a caseload of 60 to 80 cases. 

• Other duties as assigned. 

 
Outreach and Programming 
 

• Offer services in accessible community locations considering transportation, 

hours, and language needs. 

• Create safe, welcoming environments for those seeking help. 

• Organize and lead community events in collaboration with local agencies and 

stakeholders. 


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• Represent UWEPC at conferences, forums, and meetings. 

• Track and report service usage, impact data, and financial contributions (e.g., 
donations and grants). 

 
Community Partnerships 

• Maintain up-to-date knowledge of community programs and services. 
 • Build and sustain partnerships with service providers and community 

organizations. 
 • Facilitate strategic collaborations and meetings to assess community needs and 

coordinate responses. 
 • Advocate for UWEPC’s initiatives and research new programs aligned with its 

mission. 

Community Engagement 
 

• Collaborate with internal UWEPC teams to support community outreach. 

• Promote UWEPC at community events and act as an ambassador for the 
organization. 

• Foster relationships with businesses and individuals to increase community 
support. 

Qualifications 

• Bachelor’s degree in social services, public health, communications, nonprofit 
management, or related field. 

• At least three years of relevant experience, or a combination of education and 
experience. 

• Knowledge of nonprofit operations is essential; experience in 
grant/program/case management is preferred. 

• Flexible schedule, including potential evenings and weekends. 

• Must have a valid driver’s license, vehicle, and insurance. 

• Applicant should have experience working with vulnerable communities that 
face challenges related to employment, housing, education, or mental health, 
and should ideally possess specialized expertise in at least one of these areas. 

• Bilingual in English and Spanish is preferred. 

• Intermediate skills in Microsoft Office and virtual meeting platforms (e.g., Zoom, 
Microsoft Teams). 

• Experience with case management systems preferred 

• Strong written and verbal communication skills; able to explain complex ideas 
clearly. 

• Background check required. 


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Job Classification: Exempt 
Salary Range: $37,000 - $42,750 
 
 
This is a full time exempt position with competitive Benefits (Health, Dental, Life Insurance 
and Retirement Contributions).

3 Social Services / Nursing Full time Jobs