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United Way of El Paso County is committed to improving the lives and futures of all people in the community. We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability. In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability. We commit to building bridges across cultural, racial, religious, and economic boundaries.POSITION: PARENTS AS TEACHERS CASE MANAGERREPORTS TO: Director of Early Childhood Initiatives Purpose: The Case Manager contributes to the achievement of UnitedWay of El Paso County’s (UWEPC) mission, vision, and core values by addressing a key strategy: home visitation programs. The Case Manager is responsible for providing needs assessment, service planning, and monitoring and evaluation of case management services to children and families enrolled in the Parents as Teachers Program, an evidence-based early childhood home visitation framework that builds strong communities, thriving families and children who are healthy, safe and ready to learn.MAJOR DUTIES &amp; RESPONSIBILITIES: The Parents as Teachers (PAT) Case Manager Responsibilities include:ï· Complete intake record and identify reasons for referral. ï· Assist participants enrolled in the PAT Program with basic needs. ï· Create and customize a service plan with each participant receiving casemanagement services. ï· Monitor and evaluate the service plan as needed during services period. ï· Be in contact with the family monthly until terms on the service plan areaddressed/provided/remedied. ï· Complete warm-hands off/referrals to entities in El Paso that are bettersuited/preferred to meet the needs of the PAT participants.Administrative Compliance for HOPES:ï· Complete data entry in data entry systems. ï· Maintain accurate and complete family file records. ï· Complete daily timesheets, staff weekly and monthly reports, monthlymileage and expense reports by set deadlines. ï· Participate in monthly reflective and administrative supervision sessions. ï· Recruit families to maintain a full caseload by conducting presentations insmall or large groups.2 | P a g eï· Request donations and incentives for active participants in the PAT program.Professional Development ï· Complete at least 20 hours of professional development each year. ï· Attend all grant-required trainings.CROSS-FUNCTIONAL RESPONSIBILITIES: Community Engagementï· Work effectively with other teams at United Way to provide appropriate support and value to partners. Leverage relationships to create additional opportunities with other organizations and individuals.ï· Foster creative thinking and facilitate future partnerships within corporate accounts.ï· Attend key community events and activities as a way to promote United Way of El Paso County’s mission, vision and core values becoming a defined community ambassador for United Way.ï· Cultivate community support for United Way by maintaining contacts with local organizations, businesses and individuals.SKILLS AND COMPENTENCIES:Interpersonal Skillsï· Experience working in collaborative environments and cross functionally to achieve goals.ï· Strong project management, process improvement, or other applicable experience.ï· Strong analytical skills using data to support decisions.ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates effectively with team members, partners, and stakeholders. Strong ability to distill and communicate complex issues and concepts to others.ï· Strong communicator focused on building relationships and leveraging partnerships to advance priorities and initiatives.ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor.Computer SkillsIntermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, Excel), Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo Meeting, FaceBook Live, Microsoft Teams; Intermediate knowledge of case management software and workflow.Key Competencies3 | P a g eï· Cultivateso Equity Mindseto Network Mindseto Learning Mindsetï· Think Strategically Applies appropriate strategic logic to decisions and initiatives. Identifies efforts that will have the greatest strategic impact.ï· Promote Collaboration Fosters a sense of teamwork, leverages differences, and facilitates the effective interaction and contribution of others to achieve goals.ï· Engage and Inspire Articulates and inspires commitment to a plan of action aligned with organizational mission and goals.ï· Inspire Trust Gains the confidence and trust of others through principled leadership and sound business ethics.ï· Innovate Champions new ideas and initiatives and creates an environment that supports innovation.ï· Focus on Community Ensures the delivery of exceptional service and value to the communities we serve.Core Competencies for all UWEPC Staffï· Mission Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.ï· Relationship-Oriented: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.ï· Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagementï· Results Driven: Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impactï· Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Diversity, Equity, and Inclusion (DEI)ï· Behaviors reflect a belief that individuals from diverse backgrounds lead to a more successful organization.4 | P a g eï· Educates oneself about DEI issues within the organization and community.ï· Demonstrates a willingness to become aware of and address one’s own implicit biases.ï· Deliberately works to include individuals from underrepresented backgrounds in efforts both internally and externally as appropriate.ï· Identifies and integrates the tools and resources needed to create more equitable environments.Qualifications--Knowledge, Education and Experience Bachelor’s degree in subjects related to health and human services, education, health, sociology or related field is required. An equivalent combination of education, experience and skills and abilities will be considered. Bilingual (English/Spanish) is required. The ability to extend emotional support to families in crisis with a non-judgmental attitude, offering compassion and strength in an objective manner. Leadership qualities to include the ability to give direction and to work cooperatively with peers and accept direction as needed. Knowledge of the non-profit sector is essential. Knowledge of community resources and ability to access needed services for families. Successful candidate must also embody personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor. Must be able to work weekends and have the flexible schedule for early morning and evening work. The physical demands described here are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen and occasionally lifting up to 25 pounds. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. Must possess a valid driver’s license, current auto insurance, and daily access to reliable vehicle. Must be able to pass a background check.5 | P a g eThe above statements are intended to describe the general nature and level of work being performed by the individual in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position. Duties, responsibilities and activities may change at any time with or without notice. Job Classification: Full Time, Non-Exempt Salary Range $30,000 - $35,000This is a full time non-exempt position with competitive Benefits (Health, Dental, Life Insurance and Retirement Contributions).The United Way of El Paso County is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status.

United Way of El Paso County

Parents as Teachers Case Manager

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

If you enjoy working in a strong team environment, building relationships with a variety of people and partners, and have excellent project management skills, then United Way of Asheville and Buncombe County (UWABC) is where you want to be. The Community Nights Manager is part of the Community Schools team and works closely with the Community Engagement team, school and community partners to support the vision and goals of Community Nights.&nbsp; The Community Nights Manager should enjoy project management, balancing relationship-building with managing details, and collaborating internally and externally while holding true to UWABC’s long-term strategic vision.Position is responsible for overall leadership of Community Nights events that take place within Community Schools.&nbsp;KEY RESPONSIBILITIESCommunity Nights coordination, implementation and full utilization as engagement strategy<ul><li>With input from Community School Coordinators, recruit and organize community partners to table at ongoing Community Nights as well as feature nights such as STEAM nights, summer camp fairs, college and career nights</li><li>With input from Community School Coordinators, identify supply needs and purchase items</li><li>Onboard and conduct orientation for Logistics Coordinators, Meal Coordinators and Teacher Tutors</li><li>Collaborate with the Logistics Coordinators, who are responsible for organizing and overseeing on-site logistics regarding volunteers, community partners, student/family registrations, and ensuring facility use of the event space meets school requirements</li><li>With input from Community School Coordinators, recruit, train and hold accountable relevant contracted positions for each schools’ Community Nights</li><li>Support internal communication among all stakeholders</li><li>Provide ongoing support to Community School Coordinators including troubleshooting issues, developing recruitment strategies, monitoring participation and other areas as they arise</li><li>Work with schools to pursue transportation options for families</li></ul>Lead vendor recruitment/relationships<ul><li>Recruit and support catering companies to provide meals in accordance with NC Department of Health and Human Services guidelines</li><li>Onboard and hold accountable vendors and contractors that support various events</li><li>Collaborate with Finance and Operations team to ensure a smooth process is in place for vendor selection, onboarding, payment, and any other Finance/Human Resources/Insurance compliance needs&nbsp;</li></ul>Manage data collection for program improvement<ul><li>Develop and manage program evaluations, data collection for program improvement, grant reporting and partnerships on an ongoing and annual basis</li><li>Collaborate with UWABC data staff regarding data analysis and visuals&nbsp;</li></ul>Manage volunteers across the Community Nights system, including data entry/tracking<ul><li>Manage Community Nights individual and team volunteers that are recruited by Volunteer Engagement staff&nbsp;</li><li>Lead communication with volunteers regarding various onsite roles, placement at each community school, registration on Hands On website, importance of showing up for volunteer shift, and any last minute changes occurring at the school</li><li>Ensure Logistics Coordinators/Community School Coordinators are aware of volunteer requests regarding onsite roles, any accommodations they may need, and any last minute changes to the volunteer roster</li><li>Ensure volunteer time is being tracked at each school site and on the Hands On website accurately</li><li>In collaboration with Volunteer Engagement staff, ensure Logistics Coordinators/Community School Coordinators have received volunteer management training specific to Community Nights protocols, including safety considerations</li></ul>Manage budget and tracking<ul><li>Establish and follow shared tracking system of contracted invoices and expenses with UWABC Finance and Operations team</li><li>Manage the Community Nights budget</li></ul>Promote Community Nights in conjunction with other departments&nbsp;<ul><li>Work with UWABC Marketing and Communications Department and Community School Coordinators to prepare and implement marketing strategies and outreach materials, and circulate materials including print and social media toolkits</li><li>Support family and community outreach/engagement</li></ul>Support UWABC major summer projects/events as time allows<ul><li>The Community Schools team receives priority regarding project support</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Minimum Requirements<ul><li>Bachelor’s Degree in Event Management, Nonprofit Management, Social Services or similar fields with 2 years of experience successfully organizing events/programming, project management and budget management or comparable related experience and training</li><li>1 year or more of experience in supervising staff, contractors or volunteers</li><li>Demonstrated ability to work in a complex and collaborative environment with cross-sector teams and community partners</li><li>Effective interpersonal and communications skills in English (verbal and written)</li><li>Works effectively with people from different backgrounds and with different levels of technical skill (and comfort serving as a bridge between stakeholders with more-technical and less-technical roles and perspectives)</li><li>Regular weekday evening hours are required&nbsp;</li><li>Valid North Carolina Driver’s License with a driving record that meets insurance requirements</li><li>Commitment to the&nbsp;<a href="https://www.unitedwayabc.org/vision-mission" target="_blank">mission and guiding principles</a> of UWABC and ability to model those principles</li></ul>Technical Skills, Abilities and other Requirements<ul><li>Proficient with software, including Google Suite (or similar programs) and strong ability to learn and use a variety of other platforms (e.g.Airtable, Asana)</li><li>Demonstrated ability to quickly learn and use a variety of software platforms and new skills</li><li>Ability to review and analyze multiple organizational sets of data, both qualitative and quantitative</li><li>Ability to balance priorities to accomplish assigned tasks within the required time frame and be able to shift quickly between several tasks without loss of continuity</li><li>Prior experience coordinating tasks and projects</li><li>Ability to manage sensitive situations with tact, professionalism, and diplomacy</li><li>Ability to productively manage internal and external stakeholders, even in the absence of formal authority</li><li>Experience leading diverse, interagency teams and/or workgroups working toward a common goal</li><li>&nbsp;Ability to work in a complex and collaborative environment with schools and community organizations</li><li>Effective problem-solver with strong initiative&nbsp;</li><li>Holds self and other team members accountable for achieving results</li></ul>Nice to Have<ul><li>Bilingual - English/Spanish</li><li>Prior experience with project management software</li><li>Prior volunteer management experience&nbsp;</li></ul>Work EnvironmentThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.While performing the duties of this position, the employee is regularly required to:&nbsp;&nbsp;&nbsp;<ul><li>Sit, stand, walk, reach with hands and arms, talk and hear</li><li>Use finger and hand motion</li><li>Must frequently lift and/or move objects up to 30 pounds</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus</li><li>Moderate level of stress caused from tight deadlines</li><li>Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time</li><li>Regular work in the community at events</li><li>Regular work outside of normal business hours</li><li>Occasional travel is required</li><li>Moderate office noise level</li></ul>This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and community settings.&nbsp; As part of our hybrid work policy, new employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days and then, the schedule can be modified based upon conversation with the supervisor.Reports To: Senior Director Community SchoolsSupervises: 0Hours: 40/week&nbsp;Salary and Benefits: $45,000 to $48,800&nbsp; annually plus full benefits, including: paid vacation, sick and personal leave; employer contributions to 401(k), contributions to health, dental and vision insurance benefits and self-care fund, life and disability insurance, and coaching and support.United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

UWABC Office

United Way of Asheville and Buncombe County

Community Nights Manager

United Way of Lee, Hendry, &amp; Glades (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $12 million nonprofit social services organization, with seventy employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grantsSummary:&nbsp;&nbsp; We are looking for a detail-oriented and focused volunteer coordinator to be responsible for our database of volunteers and volunteer opportunities. The volunteer coordinator's responsibilities include outreach and training, keeping volunteers informed, and conveying the organization's purpose to the public.&nbsp;They will assist Volunteer Center Team with high-quality volunteer experiences for internal volunteers, corporate partners and community members. Must be able to accommodate evening and weekend scheduling for volunteer events.&nbsp;&nbsp;A successful volunteer passionate about volunteer work, have&nbsp;a high degree of self-direction, initiative and flexibility to be successful.Essential Functions:&nbsp;<ul><li>Promotes principles and values of volunteering, volunteer orientations and tracking of hours.</li><li>Manages and maintains volunteer opportunities in Galaxy/CRM and Social Media Groups and provides user training when needed.</li><li>Responds to volunteer inquiries received by the Volunteer Center and connects community members to volunteer opportunities, events, and projects.</li><li>Manages accurate data and prepares reports detailing relevant volunteer metrics, including engagement and impact reports.</li><li>Coordinate and establish relationships with partner nonprofit agencies to identify volunteer needs and service projects.&nbsp;</li><li>Manages and maintains Florida Gulf Coast University (FGCU) partnership to promote service-learning opportunities and group volunteer projects.</li><li>Identifies geographic areas that are lacking volunteer opportunities and takes initiative to analyze and develop solutions.</li><li>Assists Volunteer Center Manager and staff to promote volunteer opportunities, in house programs, events, and projects.</li><li>Plans and leads assigned projects assigned by the Volunteer Center Manager and Vice President.&nbsp;</li><li>Assists in the execution of Volunteer Appreciation activities.</li></ul>Other Duties:&nbsp;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Supervisory Responsibilities:&nbsp; Community volunteers.&nbsp;&nbsp;Qualifications:&nbsp;The following requirements are representative of the knowledge, skill, and/or ability required to satisfactorily perform the essential job duties.&nbsp;Education and/or Experience:&nbsp; Minimum of BA or BS degree or comparable work experience.&nbsp; A minimum of 2 years of progressively responsible experience in the field of project management, event planning, or volunteer management is preferred.&nbsp;Prior experience as volunteer coordinator for public or nonprofit employer, or prior experience creating and implementing volunteer programs and training is preferred. Knowledge&nbsp;of Customer Relationship Management, Community Relations and/or Sales and Marketing.Interpersonal Skills:&nbsp;&nbsp;Excellent active listening, interpersonal, persuasion, and presentation skills required. Strong problem solving, critical thinking, and judgment skills required.&nbsp; Business writing and supervisory skills necessary.&nbsp; Strong administrative and operational skills essential.&nbsp;&nbsp;Language Skills:&nbsp; Ability to write reports and business correspondence.&nbsp; Ability to present information to and respond to questions from groups of diverse organizational employees, managers, and senior level high profile decision makers.Computer Skills:&nbsp; Requires knowledge of MS office software and database programs, and video telephony such as Microsoft Teams.&nbsp; Experience with database systems preferred.Presentations Skills:&nbsp;&nbsp;Public speaking and presentation skills required.&nbsp; &nbsp;Licenses:&nbsp;&nbsp;Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Other Skills:&nbsp;&nbsp;Decision-making, problem-solving capabilities, and cultural diversity skills.&nbsp;Physical Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk and/or hear.&nbsp; The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms.&nbsp; The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds.&nbsp; There may be additional physical requirements associated with volunteer events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.&nbsp;Requires talking, hearing, and visual acuity sufficient to perform these major functions. Approximately 50% of the work of this position is spent at project sites, in offsite meetings, or traveling to various locations.&nbsp;Work Environment:&nbsp;&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, off site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00p.m. Evening and weekend events may be required as job duties demand.&nbsp;&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions.&nbsp; United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Background testing will be conducted because of the nature of the position. Applicants may be asked to take an online skill assessment.&nbsp;Additional information:<ul><li>UWLHG is an exceptional workplace that can provide you with:&nbsp;</li><li>Opportunity to work with smart, passionate, and enthusiastic team members and volunteers</li><li>Working with diverse staff and other constituents</li><li>Culture of high-performance expectations and accountability</li><li>Exciting and challenging work&nbsp;</li><li>Opportunity to help solve the community's toughest problems</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience&nbsp;</li><li>Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued PTO</li></ul>

United Way of Lee, Hendry, Glades

Volunteer Center Coordinator

The United Way of the Plains 211 Resource Navigation Center serves as a critical tool for Kansas residents in 98 counties across the state, seeking resources in their time of need.&nbsp; The 211 Call Specialist is United Way’s front-line representative to the public, handling requests that can range from providing immediate simple information to cases of complex social problems, requiring research, advocacy, and crisis intervention. Our Call Specialists have both individual and shared responsibility and accountability for delivering quality, professional help to our neighbors in need.This full-time position is made for a person with a passion for helping people find the best resources in their community in their time of crisis and uncertainty. At the core level, the successful candidate serves as an advocate and resource to individuals needing help, through referrals to agencies, programs and/or community groups.Key Responsibilities:<ul><li>Answers United Way 211 calls, texts, and online chats on an assigned schedule.</li><li>Assess a caller’s needs and makes accurate referrals to appropriate community agencies, programs and services.</li><li>Perform follow-up communication with callers to make sure needs were met.</li><li>Research requests for information through multiple avenues.</li><li>Serves as an advocate for individuals experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs or groups.</li><li>Documents narrative and statistical records accurately on all caller contacts.</li><li>Works toward achieving departmental goals: i.e. abandonment rate, response time, follow-up, etc.</li><li>Stays informed on broad social issues, programs, and changes in services.</li></ul>Qualifications:&nbsp;<ul><li>Demonstrated ability to listen and communicate effectively with people, with attributes of empathy, compassion, respect and a true desire to help others in need.&nbsp;</li><li>Excellent verbal and written communication skills with the technical ability to use a computer to complete job functions.&nbsp;</li><li>College credit hours in social work or a related field and/or experience working in a human service position are preferred.</li></ul>Physical Demands:These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position:<ul><li>Ability to actively listen and communicate clearly.&nbsp;</li><li>Ability to operate a computer, keyboard, and phone.</li></ul>Non-Negotiable Hiring Criteria:<ul><li>Effective and skilled communicator in both one-on-one interactions and group settings.&nbsp;</li><li>Excellent writing skills.&nbsp;</li><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.</li><li>Ability to interact in a positive way with individuals and groups.&nbsp;</li><li>Must be flexible and multitask oriented; can adapt to changing priorities.&nbsp;</li><li>Dependable and reliable to meet deadlines; remains calm under pressure.&nbsp;</li><li>Lead by personal example; your word is your bond.&nbsp;</li><li>Possess excellent judgment and creative problem-solving skills.&nbsp;</li></ul>Core Competencies for all United Way Professionals&nbsp;<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations.&nbsp;</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.&nbsp;</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “211 Call Specialist” in the subject line.Application Deadline: For priority consideration, apply by November 22, 2024; position will remain open until filled.&nbsp;More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.&nbsp;

211 Call Specialist

ORGANIZATION OVERVIEW
United Way of El Paso County is committed to improving the lives and futures of all people in the community. We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability. In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability. We commit to building bridges across cultural, racial, religious, and economic boundaries.
OVERVIEW OF RESPONSIBILITIES
The Parent Educator contributes to the achievement of United Way of El Paso County’s (UWEPC) mission, vision, and Education Community Impact goals by addressing a key strategy: family home visitation programs.&nbsp; The Program Manger’s responsibility is to successfully deliver the Parents as Teachers program, an evidence-based early childhood home visitation framework that builds strong communities, thriving families and children who are healthy, safe and ready to learn.

	KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
The Parents as Teachers (PAT) Parent Educator delivers the essential PAT program functions, to include:
<ul><li>Preparing for and conducting monthly or bi-monthly home visits, including home visits with reoccurring access to vulnerable populations, which will require 27 to 35 visits per month</li>
<li>Partner with families to improve well-being, reflect with families regarding parenting styles, and facilitate discussions and play activities to foster healthy development</li>
<li>Planning and conducting group connections and family appreciation events</li>
<li>Conducting screenings and assessments for parents and children</li>
<li>Utilizing identified resources available to provide family support</li>
</ul>Administrative Compliance for Parents as Teachers
<ul><li>Complete data entry in two electronic databases including Penelope (PAT) and Extended Reach.</li>
<li>Maintain accurate and complete family file records.</li>
<li>Complete daily timesheets, staff weekly and monthly reports, monthly mileage and expense reports by set deadlines.</li>
<li>Participate in monthly reflective and administrative supervision sessions.</li>
<li>Recruit families to maintain a full caseload by conducting presentations in small or large groups.</li>
<li>Request donations and incentives for active participants in the Parents as Teachers (PAT) program.</li>
</ul>Professional Development
<ul><li>Complete at least 20 hours of professional development each year to maintain Parents as Teachers credential.</li>
<li>Attend all required trainings: Core Curriculum trainings, Technology Training, PAT Foundational and Model Implementation trainings, Ages and Stages Questionnaire, Life Skills Progression, Cultural Competency Training, Health Screenings and other trainings as recommended by program to enhance professional skills and capacity building.</li>
</ul>EDUCATION/REQUIREMENTS
At least a four-year bachelor's degree in education, Health, Child Development, Sociology, or a related field is required.&nbsp; An equivalent combination of education, experience and skills and abilities will be considered.&nbsp;
Bi-lingual (English/Spanish) is preferred.
Successful candidate must also embody personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor.
Must possess a valid driver’s license, current auto insurance, and daily access to reliable vehicle.
Must be able to pass a background check.
The above statements are intended to describe the general nature and level of work being performed by the Parent Educator.&nbsp; They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.
Must be able to work a flexible schedule with the possibility of early morning, evening, and weekend work.
The physical demands described here are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen and occasionally lifting up to 25 pounds.
Skills and Demonstrated Abilities 
Strong leadership, verbal and written communication skills; and strong presentation and interpersonal skills.
Basic knowledge of Microsoft Office applications.
Must possess the ability to effectively and efficiently coordinate multiple projects.&nbsp;
Strong organizational and record keeping skills.
Personal Attributes
<ul><li>Works well with other people.</li>
<li>Works effectively in a dynamic, innovative and changing environment.</li>
<li>Pays attention to detail, accuracy and quality.</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
Diversity, Equity, and Inclusion (DEI)
<ul><li>Behaviors reflect a belief that individuals from diverse backgrounds lead to a more successful organization.</li>
<li>Educates oneself about DEI issues within the organization and community.</li>
<li>Demonstrates a willingness to become aware of and address one’s own implicit biases.</li>
<li>Deliberately&nbsp;&nbsp;&nbsp; works&nbsp;&nbsp;&nbsp; to&nbsp;&nbsp;&nbsp;&nbsp; include&nbsp;&nbsp;&nbsp; individuals&nbsp;&nbsp;&nbsp; from&nbsp;&nbsp;&nbsp; underrepresented backgrounds in efforts both internally and externally as appropriate.</li>
</ul>Job Classification &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Salary: $36,790.00
This is a full-time non-exempt position with competitive benefits (Health, Dental, Life Insurance and Retirement contributions).

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