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Summary of Job: The 211 Referral and Care Coordinator at Capital Area United Way/Community Impact Manager will provide direct client services by delivering on aligned, high-quality referral and care coordination services, leveraging technology and “people-powered” processes.This staff leader will focus on serving clients within a specified region. The coordinator will be trained and equipped to provide “closed-loop” referral and care coordination services.Reporting Relationships: Employee reports to the Director of 211 Services Other Key Relationships:• External: Community non-profit organizations, faith-based groups, state and local government agencies, and public and private partners.• Internal: CEO and President, Executive Vice President, Sr. Director of Community Impact, Director of 211 Services &nbsp;Community Impact, Resource Development, Marketing/Communications, and Finance and Operations staff. Required Skills and Qualifications:• Master’s degree in social work required (MSW).• Three or more years related work experience in nonprofits; 3-5 years in human service delivery to clients and/or direct social work recommended.• Knowledge of community resources and the human service delivery system/ability to acquire knowledge quickly.• Proficient with Windows and Microsoft Office Suite and familiarity with customer relationship management (CRM) databases.• Highly organized and detail-oriented with the ability to manage and analyze data, including managing multiple tasks.• Excellent interviewing and cognitive skills (written and oral communication, logic, judgment, teamwork).• Effective leadership skills appropriate to a customer-driven organization. • Ability to work well independently, manage time effectively, and meet deadlines/priorities in a fast-paced environment.• Results-oriented and personally accountable for expectations, timelines, and measures.• Works 40 hours a week; ability to work outside the 8 a.m. to 5 p.m. workday, weekends, and at times of disaster, as requested/required.• Valid driver’s license, automobile insurance, and reliable transportation.Key Accountabilities and Responsibilities:• Collaborates with service providers to secure services needed to meet client needs.• Provides effective referral and care coordination leveraging technology and available community referral resources using an established method and framework.• Leverages human service solutions available through the Louisiana 211 Referral Network and local relationships with service providers to locate help to meet identified needs.• Effectively communicates and guides clients as needed towards securing services to meet client needs.• Advises on other types of referral options and/or services available to help address root causes (Example: Addressing social determinants of health or chronic needs).• Documents all actions of each referral until the referral loop is closed using the secured technology systems provided.• Maintain records and reporting deadlines related to specific funders, contracts, and external partners and report on time.• Conduct outreach within targeted service area. Additional Job Functions: Although not Essential Job Functions, employee may also be responsible for the following from time to time:• Oversee progress on assigned projects.• Assist other departments in major projects, such as fundraising events and workforce campaign presentations and activities.• Serve on ad hoc committees as required.• Perform other duties as assigned. Competencies: To perform the job successfully, the employee should demonstrate the following competencies to perform the essential functions of this position:• Strategic Community Collaborator: engage diverse stakeholders to assess community needs accurately and effectively with credibility, authenticity and humility that strategically guides CAUW to contribute to the community’s priorities.• Effective and Engaging Communicator: effective and passionate communicator with ability to articulate the CAUW message in a way that inspires others to act in service to the organization and community.• Critical Thinking and Creative Problem Solving: ability to address and manage complex issues to achieve desired results including ability to gather, interpret and use relevant data to drive strategy development, make decisions and drive for results.• Planning and Implementation: be a leader and take initiative in planning and developing initiatives within impact areas to achieve results that drive collective community outcomes.• Embracing and Managing Change: champion and facilitate change to ensure long-term community sustainability by adapting successfully to changing needs while maintaining positive relationships with all constituents, internal and external.• Strategic Thinking and Planning – Ability to think long-term, tying together the current operations with a more long-term focus.

Capital Area United Way

Louisiana 211 Referral and Care Coordinator at CAUW

If you excel at organizing information, connecting people to resources, and keeping multiple moving parts on track, the Intake and Triage Coordinator role with United Way of Asheville and Buncombe County (UWABC) and the Buncombe County Long-Term Recovery Group (BCLTRG) is where you want to be. &nbsp; The Intake and Triage Coordinator for the BCLTRG plays a critical role for disaster recovery referrals, ensuring individuals and families impacted by Hurricane Helene are quickly matched with the right services and support.The&nbsp;<a href="http://buncombeltrg.org" target="_blank">BCLTRG&nbsp;</a>is a collaborative network of nonprofits, faith-based organizations, government agencies, and community partners working together to support equitable, coordinated disaster recovery following Hurricane Helene. Operating through a committee-led structure, the BCLTRG aligns resources, shares information, and streamlines services to ensure that individuals and families across Buncombe County, particularly those most impacted, can access the support they need to rebuild and recover.&nbsp;This position is a grant-funded position through December 2026 with the hope to extend past this date based on available funding. The goal for the BCLTRG is for it to become an independent non-profit organization. This position would, in the future, transition to direct employment with the BCLTRG.As the Intake and Triage Coordinator, you serve as the first point of contact for individuals and families impacted by disasters seeking assistance. This role is responsible for gathering essential client information, conducting preliminary needs assessments, verifying eligibility, and assigning cases to Disaster Case Management Agencies based on needs and organizational capacity. The Coordinator ensures timely, compassionate, and efficient service delivery, contributing to the organization’s goal of helping survivors recover and rebuild their lives. In cases where there is no available match with a partner agency, the Coordinator may also provide short-term or limited disaster case management directly to ensure continuity of support.KEY RESPONSIBILITIES&nbsp;Client Engagement &amp; Triage<ul><li>Receive incoming referrals from the case management platform.</li><li>Regular engagement at partner agencies to support in-person walk-in clients.</li><li>Enter accurate and complete information into the case management platform.</li><li>Screen for eligibility based on program criteria.</li><li>Review, prioritize, and assign cases to partner agencies based on demographics, location, and nature of needs.</li><li>Ensure culturally competent and trauma-informed interactions with all clients.</li><li>Help identify and address access barriers for individuals who may be underrepresented or face systemic challenges in receiving assistance.</li><li>Ensure automated communication systems are functioning properly to notify clients of referral status, next steps, or ineligibility, and intervene when clarification or follow-up is needed.</li><li>Provide temporary disaster case management in situations where immediate support is needed and a partner agency is not available, including needs assessments, recovery planning, and connection to financial assistance and community resources.</li></ul>Cross-Agency Coordination<ul><li>Maintain strong communication with Disaster Case Management Lead, committee chairs, and partner agencies.</li><li>Collaborate with the Case Management Lead to support onboarding and consistent triage practices across partner agencies.</li><li>Monitor agency capacity to ensure referrals align with available resources, and proactively adjust triage assignments in coordination with partner organizations.</li><li>Provide occasional backup or cross-coverage support to the Disaster Case Management Lead as needed, especially during high-volume intake periods.</li><li>Help facilitate regular case assignment reviews to ensure balance across agencies and surface systemic gaps in capacity or services.</li><li>Flag situations where no agency is available for assignment and initiate direct case management to bridge the gap, notifying the Disaster Case Management Lead and supporting timely follow-up.</li></ul>Data Systems &amp; Reporting<ul><li>Utilize the coordinated technology platform to track and maintain intake and triage statistics for program evaluation.</li><li>Provide regular updates on intake trends, urgent cases, and unmet needs.</li><li>Ensure compliance with data privacy regulations (e.g., HIPAA, local confidentiality requirements).</li><li>Support reporting requirements for funders and disaster recovery partners.</li><li>Contribute to the development of intake dashboards or reporting tools to help visualize and share trends.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Minimum Requirements<ul><li>1+ years of experience in intake, client services, or case management, ideally in a disaster recovery, social services, or crisis response setting</li><li>And an Associate's degree in social work, human services, or related field or 2 years of equivalent work experience</li><li>Strong interpersonal and active listening skills</li><li>Ability to communicate (oral and written) in Spanish</li><li>Ability to manage multiple priorities</li><li>Proficiency in data entry and case management software</li><li>Commitment to the&nbsp;<a href="https://www.unitedwayabc.org/vision-mission" target="_blank">mission and guiding principles</a> of UWABC and BCLTRG and ability to model those principles</li></ul>Technical Skills, Abilities and other Requirements<ul><li>Technical proficiency with computers, Google Workspace (Gmail, Docs, Drive, Sheets) and strong ability to learn and use a variety of other platforms (e.g.,Asana)</li><li>Strong multitasking and organizational skills</li><li>Understanding and sensitivity to diverse cultural backgrounds and needs</li><li>Commitment to trauma-informed care principles and applying them in real-world practice</li><li>Ability to communicate (oral and written), in English</li><li>Valid North Carolina Driver’s License with a driving record that meets insurance requirements</li></ul>Nice to Have<ul><li>Familiarity with disaster recovery programs, resources, and policies</li><li>Training in trauma-informed care and cultural humility</li><li>Prior experience working within a United Way or similar collaborative framework</li></ul>Work EnvironmentThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.While performing the duties of this position, the employee is regularly required to:&nbsp;&nbsp;<ul><li>Sit, stand, walk, reach with hands and arms, talk and hear</li><li>Use finger and hand motion.</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.</li><li>Moderate level of stress caused from tight deadlines.</li><li>Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time.</li><li>Occasional work in the community at meetings.</li><li>Occasional work outside of normal business hours.</li><li>Occasional travel is required.</li><li>Moderate office noise level.</li></ul>This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and community settings (e.g., visiting partner sites, attending local events, and potentially attending relevant conferences and/or regional or statewide gatherings). As part of our hybrid work policy, new employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days, and then the schedule can be modified based on conversations with the supervisor.Reports To: Disaster Case Management LeadSupervises:&nbsp; 0Hours: 40/week&nbsp;Hiring Range and Benefits:&nbsp;$46,000 - $50,000 annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), 100% employer paid premiums for employee health, dental, and vision insurance and contributions for dependents to insurance benefits.&nbsp; Self-care fund, life and disability insurance, and coaching and support.&nbsp;&nbsp;&nbsp;&nbsp;United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law

UWABC Office

United Way of Asheville and Buncombe County

BCLTRG Intake and Triage Coordinator (grant-funded)

By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job.It’s a mission. Come work with us!The&nbsp;Housing Plus Operations and Program Supervisor is responsible for the day-to-day operations of the 211 Housing Plus program and supports the 211 Navigation Center. General duties include hiring and supervising team members, scheduling team to ensure proper coverage, and representing the program at internal and external meetings.Responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. It is the&nbsp;Housing Plus Operations and Program Supervisor's&nbsp;responsibility to stay abreast of funding proposal due dates, manage proposal timelines, and work with leadership to complete and deliver proposals as well as for monthly and quarterly grant-related reports and any ad hoc report requests.Housing Plus operational hours are Mon-Fri 7:30am to 5:00pm. However, this position is responsible for ensuring after-hours coverage and coordinates with third-party after-hours vendor to ensure seamless operations. Also supports 211 Navigation Center team during normal and holiday hours.General Responsibilities:<ul><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li><li>Hire, train, and supervise an assigned team</li><li>Manage daily operations, including scheduling and managing time off for assigned team. Coordinates with 211 Program Manager and 211 Director for supplemental shift coverage for planned and unplanned staffing shortages. Acts as back up when needed.</li><li>Serve as liaison with shelter directors and others to whom the program makes shelter referrals; follow up on complaints/problems with referrals.</li><li>Represent program at internal and external meetings, coalitions etc. specifically in required Continuum of Care meetings and subcommittee meetings across the region. Provides leadership at these tables and can make operational changes, that do not impact finances, that are suggested or needed by committees.</li><li>Remains apprised of developments or changes in regional homeless and prevention services. Communicates trends, changes, challenges, and plans with leadership on a regular basis.</li><li>Pull and create monthly and quarterly grant related reports to submit to Director for final approval. Presents reports at internal and external leadership meetings.</li><li>Provides timely updates and training to team related to homeless services and resources, processes and call work flow updates, and database updates.</li><li>Develop process and procedures for all after-hours support functions. Communicates changes to after-hours vendor in a timely manner.</li><li>Provides timely and accurate response to City and County requests for information and action.</li><li>Oversees quality assurance related activities including client file management, documentation, and customer service experience.</li><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Associate or Bachelor’s degree (preferred) in human services, social work, or related field.</li><li>Minimum of two years of direct supervisory experience.</li><li>Two or more years working in a social service field, preference for those who have worked in homeless services.</li><li>Ability to work in a face paced environment and willingness to pitch in to help team. By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job.</li></ul>It’s a mission. Come work with us!The&nbsp;Housing Plus Operations and Program Supervisor is responsible for the day-to-day operations of the 211 Housing Plus program and supports the 211 Navigation Center. General duties include hiring and supervising team members, scheduling team to ensure proper coverage, and representing the program at internal and external meetings.Responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. It is the&nbsp;Housing Plus Operations and Program Supervisor’s&nbsp;responsibility to stay abreast of funding proposal due dates, manage proposal timelines, and work with leadership to complete and deliver proposals as well as for monthly and quarterly grant-related reports and any ad hoc report requests.Housing Plus operational hours are Mon-Fri 7:30am to 5:00pm. However, this position is responsible for ensuring after-hours coverage and coordinates with third-party after-hours vendor to ensure seamless operations. Also supports 211 Navigation Center team during normal and holiday hours.General Responsibilities:<ul><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li><li>Hire, train, and supervise an assigned team</li><li>Manage daily operations, including scheduling and managing time off for assigned team. Coordinates with 211 Program Manager and 211 Director for supplemental shift coverage for planned and unplanned staffing shortages. Acts as back up when needed.</li><li>Serve as liaison with shelter directors and others to whom the program makes shelter referrals; follow up on complaints/problems with referrals.</li><li>Represent program at internal and external meetings, coalitions etc. specifically in required Continuum of Care meetings and subcommittee meetings across the region. Provides leadership at these tables and can make operational changes, that do not impact finances, that are suggested or needed by committees.</li><li>Remains apprised of developments or changes in regional homeless and prevention services. Communicates trends, changes, challenges, and plans with leadership on a regular basis.</li><li>Pull and create monthly and quarterly grant related reports to submit to Director for final approval. Presents reports at internal and external leadership meetings.</li><li>Provides timely updates and training to team related to homeless services and resources, processes and call work flow updates, and database updates.</li><li>Develop process and procedures for all after-hours support functions. Communicates changes to after-hours vendor in a timely manner.</li><li>Provides timely and accurate response to City and County requests for information and action.</li><li>Oversees quality assurance related activities including client file management, documentation, and customer service experience.</li><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Must be able to handle difficult situations with mature attitude, judgement, poise, tact and diplomacy</li><li>Associate or Bachelor’s degree (preferred) in human services, social work, or related field.</li><li>Minimum of two years of direct supervisory experience.</li><li>Two or more years working in a social service field, preference for those who have worked in homeless services.</li><li>Ability to work in a fast paced environment and willingness to pitch in to help team.</li><li>Must have a high level of attention to detail and concern for accuracy.</li><li>Self-starter with demonstrated ability to work independently and within teams, meet deadlines, and manage projects effectively.</li></ul>To view the position and apply,&nbsp;<a href="https://helpingpeople.aaimtrack.com/jobs/1246043" target="_blank">click here</a>. &nbsp; You may also apply by sending your resume to <a href="mailto:careers@unitedwaystl.org" target="_blank">careers@unitedwaystl.org</a>United Way of Greater St. Louis is an Equal Opportunity Employer.

United Way of Greater St. Louis

Greater St. Louis

Housing Plus Ops and Program Supervsior

3 Social Services / Nursing Jobs