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Organization overview:<a href="http://unitedwaynnj.org" target="_blank">United Way of Northern New Jersey</a> is seeking a Volunteer Impact Manager to support its work to achieve&nbsp;<a href="https://www.unitedwaynnj.org/our-equity-framework" target="_blank">racial and economic equity</a> for those individuals and families struggling to make ends meet, including ALICE® (Asset Limited, Income Constrained, Employed) and those in poverty.Diversity Statement:<a href="http://unitedwaynnj.org/" target="_blank">United Way of Northern New Jersey</a>&nbsp;celebrates diversity and believes it makes us stronger. We are committed to creating an inclusive environment where everyone feels valued, respected, and empowered. We actively encourage applications from individuals of all backgrounds, including underrepresented groups. Our goal is to foster a workplace that reflects the rich tapestry of human experiences, perspectives, and talents. Join us as we build a diverse and vibrant team!United Way of Northern New Jersey is one of 1,800&nbsp;United Ways around the world. Each United Way is an independent entity that serves a specific community. This United Way is unlike any other in the country, running both a national research organization called&nbsp;<a href="https://unitedforalice.org" target="_blank">United For ALICE</a> as well as serving community needs across a five-county region including Morris, Somerset, Suburban Essex, Sussex, and Warren counties.&nbsp;The funds raised by this United Way are invested in unbiased data insights, innovative solutions, and on-the- ground impact to address financial hardship, improving life for ALICE and all.&nbsp;Department: ALICE In CrisisReports to:&nbsp;Director, Community Resiliency and EngagementBroad Function/Purpose:The Volunteer Impact Manager plays a key role in achieving the goals of ALICE In Crisis and United Way of Northern New Jersey, by assisting ALICE households in achieving resiliency, stability during times of disaster and through engagement and mobilization of volunteers to support our work.&nbsp;Primary Responsibilities:<ul><li>Manage all aspects of assigned Signature Volunteer Projects and Events, applying highly developed project management skills to tasks.</li><li>Manage all aspects of United Way of Northern New Jersey’s volunteer project portfolio, including assisting with custom volunteer projects, recruitment, referral and management of disaster-related volunteers, development and implementation of volunteer engagement across all aspects of United Way’s work.</li><li>Learn and manage United Way’s Volunteer Management software platform, Get Connected, along with other technologies used by our volunteer programs.</li><li>Cultivate relationships with key stakeholders, including corporate groups, volunteers, nonprofit partners, ALICE clients, and community groups.</li><li>Assist Account Leads with opportunities to grow their workplace campaigns through employee engagement with United Way of Northern New Jersey&nbsp;key volunteer programs, projects, special events, and through project management.&nbsp;</li><li>Assist with research and development of new corporate relationships through involvement with United Way of Northern New Jersey programs, and volunteer activities and events.</li><li>Maintain accurate and current data through all technology platforms, including Raiser’s Edge, the Customer Relationship Management software.</li><li>Assist and support all ALICE Disaster Relief efforts and act as community liaison for an assigned county during a declared disaster activation.</li></ul>Requirements:<ul><li>Passion for United Way and ALICE to lead and champion our message, brand, and value proposition</li><li>Proven experience in volunteer engagement and project management</li><li>Outstanding organizational abilities</li><li>Excellent interpersonal, written, and verbal communication skills</li><li>Aptitude in decision-making and problem-solving</li><li>Proficient with Microsoft suite of applications (Word, Excel, PowerPoint, etc.) and Google work applications (Docs, Sheets, Slides, etc.)</li><li>Bachelor’s degree in the field of health or social services is preferred</li><li>Two plus years of experience in health and social services</li><li>Ability to lift or carry up to 25 pounds or more for occasional work-related purposes</li><li>Ability to be flexible in work schedule and location</li><li>Clean driving record and must own vehicle in good working condition for up to 30% travel to events, meetings, other business-related activities</li><li>Ability to pass multi state background check</li><li>An understanding of cross-functional team dynamics along with the ability to facilitate effective interactions by working collaboratively with representatives from different departments</li></ul>Job Type:<ul><li>Full time: 35 hours per week</li><li>Occasional nights, weekends and holidays required</li></ul>Compensation:<ul><li>$45,000 to $55,000 salary range or hourly rate</li><li>Benefits: Health, Vision, Dental, 401k, Paid Holidays and Paid Time Off (PTO)</li></ul>Work Environment:<ul><li>This job function uses standard office equipment, such as computers, phones, printer, and photocopiers</li><li>Hybrid: Primarily remote, some office meetings with staff, board volunteers, vendors, and donors</li></ul>Submit résumé and cover letter to:&nbsp;<a href="mailto:lisa.galonardo@unitedwaynnj.org" target="_blank">Lisa.Galonardo@UnitedWayNNJ.org</a>Equal Opportunity Policy: United Way of Northern New Jersey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

United Way of Northern New Jersey

Volunteer Impact Manager

United Way of Northern Utah Mission:&nbsp;We Unite people and organizations to build healthy,stable and well-educated communities where individuals, families and neighborhoods thrive.Title:&nbsp;Welcome Baby Program CoordinatorReports to: Welcome Baby Program DirectorPosition Type: Full-Time, Hourly, Non-exemptGoal and Summary of Work: The Welcome Baby (WB) Program Coordinator works closely with the WB Director to perform and oversee key administrative projects and duties involved in managing the overall program and supporting the Home Visitor volunteers, families, and AmeriCorps Members within the program. This position will be the primary point of contact for family recruitment and play a major support role for the WB program overall.&nbsp;Overview of the Welcome Baby Program:Welcome Baby is a free in-home visitation program designed to support parents with children aged newborn to 36 months fostering a healthy, happy, and secure environment. The program provides families with personalized developmental milestone education tailored to each child aged newborn to 36 months, engaging learning kit activities focused on building a strong attachment while supporting key developmental milestones, positive parenting techniques to encourage emotional and social development, and baby supplies such as diapers and wipes (when available). This program promotes resilience by helping families navigate challenges and celebrate strengths to build confidence and reinforce positive behaviors.Key Responsibilities:Family &amp; Home Visitor Engagement and Retention:<ul><li>Coordinate with Welcome Baby team members to ensure that home visitors and families have the best possible experience through family and home visitor engagement activities.</li></ul>Communication with Families:<ul><li>Create and distribute monthly family sheets via mail merge, facilitating clear and personalized communication with participating families</li><li>Ensure clear communication and timely support to families and home visitor volunteers; including management of the Welcome Baby email inbox&nbsp;</li></ul>Operational Program Management and Documentation:&nbsp;&nbsp;<ul><li>Oversee, track, and manage incoming program data for multiple counties; including new family registrations, home visitor visit and attendance data, ongoing surveys and assessments.</li><li>Ensure compliance, accuracy and program requirements are met through management and tracking of home visitor onboarding documents, background checks and rapback monitoring, AmeriCorps member timesheets, and UServe quarterly reports.</li><li>Assist with process map and process creation and updates to support program growth and sustainability, continually updating workflows to streamline operations, improve efficiency, and ensure alignment with program objectives</li></ul>Supply &amp; Donation Management:&nbsp;<ul><li>Oversee donation and commodities management for the Welcome Baby room, including coordinating supply levels and distribution.</li><li>Lead learning kit management efforts by ordering supplies and organizing episodic volunteers for kit creation</li></ul>Volunteer &amp; AmeriCorps Member Support:&nbsp;&nbsp;<ul><li>Work in coordination with intra and inter-departmental team members to manage volunteer and AmeriCorps member position listings, proactively assisting with recruitment efforts for home visitors and AmeriCorps members.&nbsp;</li></ul>Community Outreach &amp; Engagement<ul><li>Collaborate with the marketing team to develop and post engaging content on social media</li><li>Provide logistical and operational support for community outreach events, as needed</li></ul>Position Competencies:<ul><li>Data Management &amp; Analysis: Experience with tracking, managing, and analyzing program data using tools like Excel, databases (e.g., CODA), and data entry systems.&nbsp;</li><li>Team Player:&nbsp;works well with others to achieve a shared goal, while also contributing to the team's success.</li><li>Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Tech Proficiency: Comfort using digital tools such as DocuSign, Remind, email platforms, and social media management tools. Experience with automation and mail merge in Microsoft Office or Google Suite is valuable.</li><li>Written and Verbal Communication: Strong ability to communicate effectively with diverse stakeholders (families, volunteers, team members) through emails, reports, and presentations.</li><li>Relationship Building: Ability to engage, motivate, and maintain positive relationships with families, volunteers, and community members</li><li>Detail-Oriented: Ensuring accuracy in documentation, compliance with policies and quality assurance in program execution</li><li>Process Improvement: Analytical skills to identify inefficiencies and recommend updates to process mapping and operations, ensuring smoother workflows</li><li>Volunteer Coordination: Proven ability to manage and support volunteers through recruitment, onboarding, and ongoing engagement activities</li><li>Empathy &amp; Patience: Understanding and accommodating the needs of diverse families, home visitors, and volunteers, particularly in a supportive community-based role</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment</li><li>Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well</li></ul>Position Requirements:<ul><li>Minimum 2 years administrative/office assistant work</li><li>Minimum 2 years project management experience</li><li>Excellent organizational skills (including task and time management)</li><li>Associate’s degree or 2-3 years of related work experience required, Bachelor's degree preferred in child development, human services, social work, or related field&nbsp;</li><li>High standards of professional ethics and conduct</li><li>Submit and pass a full background check as required for program compliance (process to be completed before onboarding with UWNU)</li></ul>Preferred Qualifications:<ul><li>Familiarity with systems like AmeriCorps reporting, IPT, or volunteer management software for handling registrations, timesheets, and compliance</li><li>Experience in creating engaging social media content and collaborating with marketing teams to enhance program visibility</li><li>Bicultural/bilingual English/Spanish&nbsp;</li><li>Master’s degree in related field and/or 3-5 years working in child development, human services, social work, or related field&nbsp;</li><li>Experience with Results Based Accountability or other data evaluation strategy</li></ul>Compensation:Wage:$19-$22 per hour, based on experience and qualificationsBenefits:&nbsp;A comprehensive benefits plan includes vacation, sick, holidays, health, dental, vision, disability, life, and a 403(b) match of up to 10% of your salary after 1 year of employment.&nbsp;Location:&nbsp;Ogden, UT (some hybrid/remote work options may be available)&nbsp;Hours:&nbsp;Full-time, non-exempt. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. United Way strives for employees to have great work-life balance and allows for occasional remote work assuming it does not interfere with productivity, results, and/or quality of relationships with partners. Work hours are subject to change based on United Way and/or events and activities happening in the community.&nbsp;How to Apply:&nbsp;Please send cover letter AND resume to Jill Browning at&nbsp;<a href="mailto:jbrowning@uwnu.org" target="_blank">jbrowning@uwnu.org</a>.&nbsp;Applications will NOT be considered without providing BOTH a cover letter AND resume.&nbsp;Closing Date: September 15, 2024

Welcome Baby Program Coordinator

General Description:&nbsp;Provides dedicated case management services to Veterans experiencing homelessness in a service intensive transitional residential housing program, focusing on an individualized service plan that yields long term housing stability outcomes. Case managers are expected to employ a strengths-based approach, which empowers and promotes the strengths and capabilities of Veterans.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Completes intake, assessment, service plans in coordination with client and within documentation standards set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED.</li><li>Holistically addresses the case management needs of the individual client.</li><li>Provides field-based, strength-based case management and service coordination that includes housing stabilization, money management, community integration, employment linkages, benefits establishment, linkage to community providers for services needed to assist clients in reaching the housing stability plan goals.&nbsp;</li><li>Develops or updates service plans with clients to address their changing needs and to facilitate referral to appropriate treatment or service providers or facilities.&nbsp;</li><li>Provides ongoing case management support to assess progress and ensure case plan outcomes are met or changed, as needed.</li><li>Utilize evidence-based practices in service delivery such as Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First Practices.</li><li>Maintains documentation and data entry standards as set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED, including HIPAA policies and procedures.</li></ol>Other Job Duties:&nbsp;<ul><li>Conducts assessments of the individual’s needs, financial stability, work experience, medical and behavioral health history, and more.&nbsp;</li><li>Develops actionable client directed individualized case plans, including identified strengths, needs, risks, assets, etc. to develop short- and long-term goals and objectives related to housing stability and financial prosperity.&nbsp;</li><li>Identifies needed resources and services.</li><li>Ensures programmatic compliance.</li><li>Performs drug testing on site and is able to identify Veterans in need of treatment services, as appropriate.</li><li>Conducts daily check-ins of client’s living environment, needs, barriers, activities, etc.</li><li>Creates an environment where people can feel welcomed, comfortable, understood, and esteemed.</li><li>Documents all client encounters, utilizing the Homeless Management Information System (HMIS) and other client information systems, within 24 hours of meeting with the client.&nbsp;</li><li>Other Duties, as assigned.</li><li>Manages a caseload of 25-30 individuals at all times.</li><li>Advocates on behalf of clients for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of community resources and procedures for referring clients to appropriate resources.</li><li>Facilitates case consultation for client situations.</li><li>Establishes case plan goals and will review with clients at 30 day intervals.&nbsp;</li><li>Monitors client progress to ensure that clients are working towards a resolution of identified challenges to meet their housing stability goals.&nbsp;</li><li>When appropriate, ensures successful case closure, documentation, and transition.&nbsp;</li><li>Provides crisis prevention, intervention, and supportive counseling, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.&nbsp;</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.&nbsp;</li></ul>Supervises: N/A –&nbsp;This position does not have any supervisory responsibilities.&nbsp;Education &amp; Experience:&nbsp;&nbsp;<ul><li>Bachelor’s degree with major course work in social work, mental health, or other closely related field.&nbsp;&nbsp;At least two (2) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention),community resource referral, or closely related work with preferred experience working with Veterans and/or persons with mental health conditions.&nbsp;&nbsp;</li><li>Prior case management experience with knowledge of Veterans Administration related programming highly preferred.&nbsp;</li><li>Knowledge of evidence-based practices, outcome measurement, and quality management.&nbsp;&nbsp;</li><li>Experience working with low income, homeless population, Veterans, military families, and/or service members strongly preferred.&nbsp;</li><li>Ability to communicate effectively with a diverse audience.&nbsp;&nbsp;</li><li>Experience with Microsoft Office Suite to include MS Word, Excel, and PowerPoint.&nbsp;</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul>Core Competency Requirements:&nbsp;<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance United Way of Broward County’s mission.&nbsp;&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of United Way of Broward County.&nbsp;&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;&nbsp;</li><li>Seizes learning&nbsp;–Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines and seeks help when needed in managing priorities.&nbsp;&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;&nbsp;&nbsp;<ul><li>The office environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work duties will also entail outside environments and exposure to elements.&nbsp; &nbsp;</li><li>The employee will also work in a public service delivery environment that is open for business 24 hours per day, 365 days per year. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp;&nbsp;</li><li>Physical demands include sitting and/or standing for extended periods of time; bending; lifting approximately 25 pounds; and regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.&nbsp;&nbsp; &nbsp;</li></ul>

United Way of Broward County

Case Manager-  GPD-SITH Pompano Beach

General&nbsp;Description:&nbsp;This position&nbsp;is&nbsp;responsible&nbsp;for&nbsp;assisting&nbsp;Veterans enrolled in housing subsidy programs with achieving successful housing stability outcomes by providing assistance with navigating resources and ensuring timeliness of rent payments.&nbsp;<h2>Primary&nbsp;Job&nbsp;Responsibilities&nbsp;&amp;&nbsp;Duties:</h2><ol><li>Ensure program participant is meeting the goals established in their Housing Stability Plan.</li><li>Process financial assistance for timely rental payment for up to 50 subsidy recipients.&nbsp;</li><li>Compile necessary documentation throughout participants program enrollment.&nbsp;</li><li>Document any changes in program requirements, income, utility allowances, and rental agreements.&nbsp;</li><li>Update Housing Stability Plan with any appropriate modifications to promote readiness for housing self-sufficiency.</li><li>Communicate with internal and external partners including case managers, property managers, and landlords regarding any changes to the rental payment distribution or documentation related to the housing unit.&nbsp;</li><li>Ensure participants are following program requirements and standards at all times.&nbsp;</li><li>Update the Homeless Management Information System (HMIS) with accurate data.&nbsp;</li><li>Ensure timeliness of rental subsidy payments and that required deadlines are met for document recertification.&nbsp;</li></ol><h2>Other&nbsp;Job&nbsp;Duties:</h2><ul><li>Communicate with participants via phone, video, or in-person on a regular basis.</li><li>Make appropriate referrals to services in the community.&nbsp;</li><li>Communicate with members of the United Way finance department.</li><li>Track all client communication, rental payments, and changes to their living situation.&nbsp;</li><li>Work&nbsp;collaboratively&nbsp;within&nbsp;veteran&nbsp;system of&nbsp;care&nbsp;with&nbsp;case&nbsp;management&nbsp;and&nbsp;partner agency personnel.</li><li>Attend&nbsp;required project-related&nbsp;meetings&nbsp;and&nbsp;special&nbsp;events.</li><li>Performs&nbsp;other&nbsp;duties&nbsp;and&nbsp;assumes&nbsp;other&nbsp;responsibilities&nbsp;as&nbsp;assigned&nbsp;by&nbsp;supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly&nbsp;during&nbsp;times&nbsp;of crisis,&nbsp;it&nbsp;is&nbsp;the&nbsp;expectation&nbsp;that&nbsp;all&nbsp;United Way&nbsp;staff&nbsp;will&nbsp;be&nbsp;fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This&nbsp;position has&nbsp;no&nbsp;supervisory&nbsp;responsibility.Other Job Requirements:<ul><li>Driving throughout Broward and Miami-Dade Counties for UWBC business is required</li><li>Must pass FL Background check</li><li>Valid driver’s license</li><li>Maintain vehicle liability insurance for personal vehicle</li></ul> &nbsp;<h2>Education&nbsp;&amp;Experience:</h2><ul><li>Minimum of one (1) year of professional experience providing support for low-income housing programs or similar populations or programs.&nbsp;</li><li>College degree&nbsp;in relevant field (social work, human services, finance) or equivalent relevant professional experience.&nbsp;</li><li>Knowledge of rental housing, application, and leading processes.&nbsp;</li><li>Experience&nbsp;utilizing applicant&nbsp;tracking&nbsp;system sand&nbsp;other&nbsp;computer applications.</li><li>Experience&nbsp;with&nbsp;Microsoft&nbsp;Suite&nbsp;to&nbsp;include MS&nbsp;Word,&nbsp;Excel, PowerPoint and ability to learn client tracking systems.</li><li>Knowledge&nbsp;and&nbsp;skill&nbsp;in&nbsp;varied&nbsp;job&nbsp;readiness,&nbsp;preparation,&nbsp;and&nbsp;retention activities (tailored resume building, interviewing, and workplace performance).</li><li>Veteran, or understanding of Veteran experiences.&nbsp;</li></ul><h2>Core&nbsp;Competency&nbsp;Requirements:</h2><ul><li>Excels&nbsp;at&nbsp;customer service&nbsp;–&nbsp;Serves&nbsp;(treats)all&nbsp;customers&nbsp;(internal&nbsp;and&nbsp;external)&nbsp;with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.</li><li>Drives&nbsp;for&nbsp;results&nbsp;–&nbsp;Has&nbsp;a&nbsp;passion&nbsp;for&nbsp;innovation&nbsp;and&nbsp;risk-taking,&nbsp;meets&nbsp;and&nbsp;exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one's own&nbsp;behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces&nbsp;engagement&nbsp;of&nbsp;all&nbsp;people, ideas&nbsp;and&nbsp;backgrounds&nbsp;and&nbsp;aligns&nbsp;with&nbsp;United Way’s values.</li><li>Seizes&nbsp;learning&nbsp;–&nbsp;Able&nbsp;and&nbsp;willing to&nbsp;learn&nbsp;new&nbsp;skills and&nbsp;knowledge&nbsp;and&nbsp;accept&nbsp;new challenges to further United Way’s mission.</li><li>Manages&nbsp;multiple&nbsp;projects and&nbsp;tasks&nbsp;–&nbsp;Effectively&nbsp;manages&nbsp;time&nbsp;and&nbsp;resources&nbsp;to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.</li><li>Personifies&nbsp;teamwork&nbsp;–&nbsp;Demonstrates&nbsp;good&nbsp;collaboration&nbsp;and&nbsp;communication&nbsp;to&nbsp;be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp;Lighting&nbsp;is&nbsp;adequate&nbsp;through overhead&nbsp;lighting&nbsp;as&nbsp;well&nbsp;as&nbsp;windows&nbsp;and&nbsp;blinds.Reasonable&nbsp;accommodations&nbsp;may&nbsp;be&nbsp;made&nbsp;to&nbsp;enable&nbsp;individuals with&nbsp;disabilities&nbsp;to&nbsp;perform the essential functions. Physical&nbsp;demands&nbsp;includesitting&nbsp;and/or&nbsp;standingfor&nbsp;extended&nbsp;periodsof&nbsp;time,&nbsp;bending,lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp;Demands also involve protracted concentration.

Housing Stability Coordinator, MISSION UNITED SSVF

FLSA Status:&nbsp;&nbsp;&nbsp; Exempt &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp; A Place to Call Home Leadership Team&nbsp;Core Hours:&nbsp;&nbsp; Mon – Fri; 8am-5pmSalary Range:&nbsp;$65,000 - $75,000&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;POSITION SUMMARYA Place to Call Home aims for a Spartanburg County where homelessness is a solvable issue and everyone has a safe, secure place to call home. The Director is responsible for executing the A Place to Call Home action plan, working with partners and the community to identify and implement effective strategies. This role involves coordinating with diverse stakeholders to prevent homelessness, support those in need, and ensure access to affordable housing.The Director reports to a leadership team comprised of the City of Spartanburg, County of Spartanburg, The Faith Initiative to End Child Poverty, OneSpartanburg Inc., Spartanburg Housing, Spartanburg Regional Healthcare System, and United Way of the Piedmont.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILITIESLeadership and Representation:<ul><li>Develop and facilitate the work of A Place to Call Home.</li><li>Represent the collective effort in public speaking engagements, community meetings, and committees.</li></ul>Strategic Development:<ul><li>Develop standard operating procedures and strategic work plans for the initiative, including setting agendas and collective goals.</li><li>Establish a culture which values diverse perspectives and demonstrates respect for all.</li></ul>Partnerships and Collaboration:<ul><li>Identify and build partnerships with human service organizations, governmental agencies, financial institutions, businesses, nonprofits, and other stakeholders.</li><li>Ensure alignment and participation with the Upstate Continuum of Care.</li><li>Serve as a liaison between A Place to Call Home and its partners.</li></ul>Staff and Resource Management:<ul><li>Provide leadership and support to the Leadership Team, Steering Committee, and any ad hoc or working groups.</li><li>Supervise A Place to Call Home staff and manage resources, including budget and expenses.</li></ul>Resource Allocation and Fund Development:<ul><li>Identify and leverage community resources, including federal, state, and local grants and funding opportunities.</li><li>Prioritize and allocate resources in collaboration with partners.</li></ul>Systems and Process Alignment:<ul><li>Ensure alignment of systems, processes, and resources to meet intended outcomes and goals.</li><li>Periodically measure and report on effectiveness.</li></ul>Data and Research:<ul><li>Collaborate with Strategic Spartanburg to collect, analyze, and share meaningful data.</li><li>Translate data into understandable concepts and community reports.</li><li>Monitor national and local changes in housing and homelessness to inform the work.</li></ul>Support for Leadership Team:<ul><li>Assist with fund allocation, research, marketing, public policy work, and developing agreements and protocols.</li></ul>Other:<ul><li>Attend seminars, workshops, webinars, and conferences for personal development and training.</li><li>Be prepared to work a flexible schedule, including some early mornings and evenings.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Experience: At least 5 years in facilitation, coalition building, or collective impact strategy, with experience in the housing and/or homelessness field preferred.</li><li>Knowledge: Understanding of local housing dynamics, affordable housing, development, and funding mechanisms.</li><li>Leadership: Proven ability to lead meetings, facilitate discussions, and engage in public speaking.</li><li>Communication: Strong verbal and written communication skills. Ability to present to diverse audiences and develop clear, effective messaging.</li><li>Interpersonal Skills: Ability to build and maintain professional relationships, work both independently and in teams, and persuade or influence stakeholders.</li><li>Ethics and Integrity: High standards of reliability, accountability, confidentiality, and professional excellence.</li><li>Customer Service: Excellent customer service skills and attention to detail.</li><li>Organizational Skills: Strong attention to detail, ability to prioritize tasks, handle interruptions, and meet deadlines.</li><li>Adaptability: Ability to manage shifting priorities and adapt to changing demands.</li><li>Technical Proficiency: Skilled in using personal computers and relevant software applications.</li><li>Problem-Solving: Creative and resourceful in developing solutions, with strong negotiation and diplomatic skills.</li><li>Regulatory Knowledge: Ability to read and interpret laws, legal documents, and procedures.</li><li>Transportation: Valid driver’s license and access to transportation required.</li><li>Attendance: Regular and sustained in-person attendance is necessary.</li></ul>EMPLOYMENT &amp; BENEFITSThe City of Spartanburg will be the employer for this position, and the Director will receive City benefits. Candidates must pass a background check and drug screen to be considered for employment.PHYSICAL DEMANDSPhysical demands refer to the requirements for physical exertion and coordination of limb and body movement.<ul><li>Performs light work that involves lifting, carrying, pushing, pulling, walking, or standing some of the time and involves exerting up to 15 pounds of force on a regular and recurring basis or sustained keyboard operations.</li></ul>UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.<ul><li>None.</li></ul>SPECIAL CERTIFICATIONS AND LICENSES<ul><li>South Carolina driver's license.</li></ul>AMERICANS WITH DISABILITIES ACT COMPLIANCEThe City of Spartanburg&nbsp;Government is an Equal Opportunity Employer.&nbsp; ADA requires the City of Spartanburg to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.STANDARD CLAUSESMay be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the City of Spartanburg.This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.&nbsp;ESSENTIAL SAFETY FUNCTIONSIt is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.&nbsp;Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.TO APPLYInterested applicants should submit a cover letter, salary requirements, and resume to&nbsp;<a href="mailto:hr@uwpiedmont.org" target="_blank">hr@uwpiedmont.org</a>. No partial applications will be considered.

United Way of the Piedmont

Director, A Place to Call Home

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, equity, and inclusion is a fundamental part of our mission and a focus throughout our organization and the communities we serve<h2></h2>Values:<ul><li>Teamwork –&nbsp;We work together to accomplish our goals and help&nbsp;each other&nbsp;succeed.</li><li>Innovation -&nbsp;We&nbsp;are fearless, imaginative trail&nbsp;blazers.</li><li>Mission Focused-&nbsp;We&nbsp;are passionate about our community’s wellbeing&nbsp;and creating lasting&nbsp;change.</li><li>Integrity –&nbsp;We&nbsp;are honest, transparent and act ethically to create&nbsp;trust.</li><li>Excellence –&nbsp;We&nbsp;set clear, high expectations for ourselves and our&nbsp;work.</li></ul><h2>Purpose of Position:</h2>The purpose of the Volunteer Coordinator position is to recruit, train, recognize and retain volunteers to support the Volunteer Income Tax Assistance (VITA) program and ensure the VITA tax program has the volunteer support and engagement required to meet program needs for the tax season.Key Responsibilities and Essential Functions:<ul><li>Lead the recruitment, placement, and retention of VITA program volunteers&nbsp;</li><li>Ensure the program meets target volunteer recruitment and retention goals annually</li><li>Lead the design of the volunteer program life cycle and volunteer program experience resulting in high participant satisfaction&nbsp;</li><li>Assist in schedule development, strong learning experiences, and completion of IRS volunteer training classes&nbsp;</li><li>Initiate relationship development with community partners to support the Real Sense program</li><li>Ensure all VITA program volunteers are IRS-certified to the appropriate level, are knowledge of and adhere to the IRS Volunteer Standards of Conduct, and are aware of IRS Quality Site Requirements</li><li>Maintain VITA program volunteer IRS-certification documentation and report timely to IRS</li><li>Track and provide the program and Site Coordinators with accurate information, including IRS-required documentation on site volunteers and monthly volunteer reports</li><li>Manage year-round communications and engagement with program volunteers</li><li>Lead annual recognition and appreciation for Real Sense volunteers</li><li>Assist the Tax Program Manager in planning and executing tax site-related events&nbsp;</li><li>Establish a schedule of coordinated messaging and touch-points to support VITA volunteer stewardship in partnership with the United Way VCE and Marketing departments</li><li>Connect volunteer opportunities to business partners with corporate social responsibility goals that support financial stability, in partnership with the United Way Resource Development department</li><li>Perform comprehensive data analysis and continuous improvement planning for the program informed by annual volunteer surveys, success stories, focus groups, and other Real Sense data</li><li>Work closely with Volunteer and Community Engagement Department in the recruitment of skilled based volunteers to support specialized volunteer community needs</li><li>Perform other special assignments and tasks as assigned in support of Real Sense</li></ul>Experience/Position Requirements:<ul><li>Must be proficient in the Microsoft Office (Outlook, Word, Excel PowerPoint)</li><li>Must possess strong work ethic</li><li>Must possess high level of professionalism&nbsp;</li><li>Must agree to be flexible with hours - occasional evenings or Saturdays (mostly during training and tax season)</li><li>High school diploma required. Two-year college degree preferred.</li><li>2-4 years progressively responsible, related experience</li><li>Excellent planning, organizing, verbal/written and PC skills</li><li>Experience in the area of volunteer development and training</li><li>Excellent interpersonal, written and oral communication skills</li><li>Ability to manage multiple projects simultaneously</li><li>Experience in planning, policy design, and spreadsheet analysis</li><li>Familiarity with VITA tax programs and software</li></ul><h2>Compensation and Benefits:</h2><ul><li>Competitive Salary – Salary commensurate with education and experience based&nbsp;on current&nbsp;market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for&nbsp;employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual&nbsp;pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end&nbsp;bonus days</li><li>Vacation – Two weeks paid&nbsp;vacation</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown&nbsp;Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly&nbsp;parking</li><li>Employee Assistance&nbsp;Program</li><li>A fun, challenging, and inclusive&nbsp;culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

United Way of Northeast Florida

Northeast Florida

Coordinator - RealSense

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

Position Summary&nbsp;The Community Investments Senior Manager leads Community Foundation and United Way of Volusia-Flagler Counties’ (CF UWVFC) non-profit strategic investment efforts. The goal of this position is to increase the organization’s ability to drive positive change by strategic investments in the community. United Way professionals should exhibit core competencies: mission-focused, relationship-oriented, collaborator, results-driven and brand-steward.Duties and Responsibilities&nbsp;Business Acumen &amp; Strategic Direction<ul><li>Participate in community and business environment by serving in civic groups, on committees, and in groups that will advance the mission of CF UWVFC.</li><li>Contribute to the growth and development of organizational resources and capacity.</li><li>Ensure alignment of internal initiatives with strategic direction.</li><li>Manage contracts, grant agreements and budgets.</li><li>Steward non-profits through grant application and award process.</li><li>Oversee 2-1-1 database, referrals and subcontract.</li><li>Develop and direct the management of the VITA Program.</li></ul>Outward Turning<ul><li>Develop strong relationships with non-profits and attend events.</li><li>Build non-profit partnerships to distribute endowment funds to positively impact the community.&nbsp;</li><li>Identify, write, and manage grants and sponsorship opportunities that align with the CF UWVFC’s strategic investment goals.</li></ul>Talent Management &amp; People Development<ul><li>Manage and coordinate all efforts of the Coordinator and volunteers including: assign and monitor all job responsibilities, maintain positive staff relations, conflict resolution, and ensure the organizational resources are used to their maximum potential.&nbsp;</li><li>Receive and provide feedback in a constructive way.</li></ul>Operational Planning &amp; Execution<ul><li>Plan and support events as needed.</li><li>Assist the Vice President of Operations with strategic planning and execution of the annual goals.</li><li>Other duties as assigned.</li></ul>Qualifications&nbsp;<ul><li>Bachelor’s degree in a related field OR five years of relevant work experience.</li><li>Team player with the ability to work with CF UWVFC senior management to achieve organizational goals.</li><li>Strong verbal and written communication skills, including public speaking and presentation skills.</li><li>Exceptional interpersonal skills with the ability to communicate the key stakeholders, peers and staff.</li><li>Grant writing and grant and contract management experience with proven results.</li><li>High degree of professional integrity to deal ethically with confidential information.</li><li>Ability to work under minimal supervision.&nbsp;</li><li>Excellent computer skills (minimum of Microsoft software programs).</li><li>Possess a valid driver’s license and have use of insured motor vehicle.</li></ul>Working Conditions &amp; Physical Requirements&nbsp;Work is carried out in a controlled, agreeable environment as generally represented by normal office conditions.&nbsp; Employees may be required to assist with or attend various offsite events related to programs or fund raising that are scheduled evenings and/or weekends.&nbsp; These events may&nbsp;require several hours on your feet and assisting with heavy lifting and carrying.Direct Reports-&nbsp;CoordinatorUnited Way of Volusia-Flagler Counties is an Equal Opportunity Employer. It is the organization’s policy to abide by all laws pertaining to fair employment practices and to not discriminate against any employee or applicant for employment because of age, race, color, religion, gender identification, sexual orientation, national origin, handicap or disability, or marital or veteran status.&nbsp;Salary band- $48,000-$53,000Date last reviewed/revised: August 28, 2024

Community Foundation & United Way of Volusia-Flagler Counties

United Way of Volusia-Flagler Counties ES

United Way of Volusia-Flagler Counties, Inc.

Community Investments Senior Manager

United Way of Northeast FloridaPosition Description<h2>Position Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations Supervisor, Crisis &amp; 988&nbsp;</h2>Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Crisis &amp; 988 DirectorReviewed:&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; August 2024 &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;FLSA Status: Nonexempt&nbsp;Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Crisis &amp; 988 Operations Supervisor performs a variety of technical and professional work associated with handling calls, chats and texts. The operations supervisor provides oversight and stabilization to daily operations, while also creating the infrastructure needed to support innovative products and new business lines. This position will maintain schedules of operations including ensuring that there is adequate coverage for 24/7/365 operations. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position is responsible for supervising Crisis &amp; 988 Specialists and providing ongoing quality assurance to staff. This position will be instrumental in assisting the Crisis &amp; 988 Director with maintaining partnerships with community mental health providers and creating a robust system of response to calls coming through 988.This position will handle incoming phone contacts as needed on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. They are also responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Operations Supervisor should have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train crisis/988 call center specialists to provide high quality support to callers. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.As we continue to grow and meet the rising demand for same-day mental health crisis support in our community, we are adding a second Operations Supervisor Position to our 988 Team, who, along with our director and operations supervisor, will co-lead the day-to-day operations of our Crisis and 988 Team.&nbsp; As we expand our impact by adding the mediums of chat and text, this position will have a key role in the development of new workflows and continuous quality improvement initiatives.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise Crisis &amp; 988 Specialists&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation in collaboration with the 988 Team Lead(s) and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Ensure Crisis/988 Specialists are accurately documenting telephone interventions transacted during the work shift.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards.&nbsp;</li><li>Provide on-site, remote, and after-hours supervision to the 988 program, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Maintain the 24/7 Team Lead and Call Specialist schedule, schedule/facilitate breaks to reduce the impact on call metrics.</li><li>Collaborate with team lead on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>As needed, answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by call center staff.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired Crisis/988 Specialists</li><li>Ensure all staff participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Assist with budget planning, monitoring, and prepare monthly/quarterly billing for services rendered.</li><li>Acknowledge new posts from Specialists, Crisis &amp; 988 Director, or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Develop and implement crisis related safety plans for all callers, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:<ul><li>Bachelor’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to conduct approved suicide assessment.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change, regular schedule for this position will be 8:30am to 5:00pm Tuesday, Wednesday, and Thursday and alternating oversight of operations every other Friday Saturday, Sunday and Monday which will total 40 hours per week.</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

Crisis & 988 Operations Supervisor

United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development, and strengthening of partnerships/collaborations, convening, resource mobilization and investment as well as backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate, and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky. &nbsp;POSITIONThe role of the Program Manager, WayPoint Initiative is to manage the staff and operations of all UWBG WayPoint Centers in Lexington and surrounding counties. &nbsp;UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other basic needs and financial programming related to empowering families and helping youth to succeed. The Program Manager, WayPoint Initiative directly supervises all WayPoint Coordinators, and work study students. The Program Manager reports directly to the Director of Community Impact. &nbsp;ESSENTIAL FUNCTIONS:<ul><li>Managing and motivating a team of community impact professionals across several sites.&nbsp;</li><li>Training and scheduling program staff and volunteers.&nbsp;</li><li>Communicating job expectations and conducting performance evaluations twice per year.&nbsp;</li><li>Work with staff to schedule daily/weekly/monthly programs and events for each WayPoint Center.</li><li>Long-term planning to meet impact goals established by the Vice President, Community Impact.&nbsp;</li><li>Interacting with representatives of funding organizations including elected officials.</li><li>Scheduling and coordinating agency partner programs in each WayPoint Center.</li><li>Is frontward facing and sees him/herself as an advocate for the community.</li><li>Drives foot traffic to the center by planning and conducting awareness campaigns.</li><li>Understands and is mindful of the opportunities to expand the initiative and serve as UWBG’s representative to the community.</li><li>Acts as the second keyholder for all WayPoint Centers.</li><li>Capable of performing intake of clients providing financial coaching and connecting them to appropriate services in the event of staffing shortages.</li><li>Collaborates with the UWBG 2-1-1 (24/7 365) Health &amp; Human Services Referral line to coordinate cross-training of staff.</li><li>Other duties as assigned.</li></ul>

12 Public Services Jobs in United States