field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>Oversee the call center program components of quality management and training to meet the goals of innovation and excellence in service delivery for 988 and in collaboration of the 211 team. The Training and Quality Assurance Manager will serve as a vital member of the 988 team and will help to develop, implement, and monitor all quality management initiatives and deliverables for the 988 program with consideration of each call center helpline, including information, referral and support of veterans. The position will monitor the 988 program’s compliance with national standards, policies and procedures.&nbsp; The position will provide and coordinate behavioral health training.&nbsp;This role will collaborate with mobile response teams and 911 to improve the quality of service delivery.Key Responsibilities and Essential Functions &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Develop, implement and oversee internal professional staff training:<ol><li>In collaboration with Director of 988 &amp; Crisis, develop, implement and oversee internal Quality Assurance program.</li><li>Primary presenter of trainings teaching about best and evidence-based behavioral health practices, standards, and the culture and values of the program.</li><li>Create and deliver quality training to staff based upon quality improvement strategies that inform and connect practice, training, and produce outcomes in line with program goals.</li><li>Support programs across the Helpline Center by providing high quality consultation and training in defined areas of need.</li><li>Support use of evidence-based programming and training throughout the organization to promote successful implementation.</li><li>Become a certified trainer in (but not limited to) ASIST, MHFA, QPR.</li><li>Review 988 contact interactions (phone, text, email, and chat) to determine appropriateness of interventions, level of care and overall interventions provided by Helpline Center staff, to recommend and support interventions for case-specific and/or systemic improvement strategies.</li><li>Assist 988 and 211 Supervisors in communicating with staff on standards and goals set forth by quality improvement and strategic efforts as needed.</li></ol>&nbsp;Respond to 988 calls/texts/chats:<ol><li>Provide evidence-informed brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress</li><li>Conduct assessments in accordance to program policies &amp; procedures</li><li>Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services</li><li>Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors</li><li>Manage interactions to ensure appropriate level of support is provided in efficient manner</li><li>Accurately and efficiently document client interactions</li><li>Serve as a supervisor in the weekend rotation throughout the calendar year and during at least one major holiday of the year.&nbsp;Assist with filling in for 988 supervisors on vacation.</li><li>As part of 988 management team, there will be involvement with outreach, the development of formal relationships between partners (911, Mobile Response Teams, peer support orgs, and behavioral health providers) to maintain continuity of care<ol><li>Develop relationships with 911, MRT, mental health providers and mobile crisis teams to educate and inform them on 988 processes and procedures.</li><li>Contribute to the development and implementation of processes and procedures for 911/988 agency coordination.</li><li>Identify areas of opportunity to increase coordination between 988,911, and mental health partners.</li></ol></li><li>Develop, implement and oversee internal continuous quality improvement data reports<ol><li>Collaborate with data analyst and 988 director, to build data reports as required that provide quality analysis of the 988 program</li><li>Analyze data to understand where program improvements can be implemented</li><li>Work in partnership with the IT department in the development of reports from the phone system and call management system</li></ol></li></ol>Experience/Qualifications:<ul><li>Bachelor’s or Master’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Experience administering quality assurance programs preferred</li><li>Experience training and providing performance feedback</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Ability to problem solve multifaceted difficulties</li><li>Experience with behavioral health/crisis&nbsp;situations</li><li>Strong oral and written English language&nbsp;skills</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Quality Assurance and Training Manager

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul> Purpose of Position:The Manager, Mission United is responsible for the success of Mission United Northeast Florida. United Way of Northeast Florida (UWNEFL) serves as the backbone agency for the initiative. Mission United aims to assist military personnel as they reacclimate to civilian life by providing care coordination to connect them to programs and services to assist them with critical health and human services. The manager will support the implementation of the Mission United care coordination model.&nbsp; Additionally, this position will support Veteran Care Coordinators who provide resources and track clients and their outcomes. The manager will work with an established group of stakeholders who Mission United uses to connect veterans to health and human services.&nbsp;Key Responsibilities and Essential Functions:<ul><li>In collaboration with United Way leadership, manage program operations for Mission United.</li><li>Manage, develop, and guide Veteran Care Coordinators in serving veterans in need of support.&nbsp;</li><li>Manage a subset of program deliverables assisting the program reach certain program outcomes.&nbsp;</li><li>Foster a productive, positive, and supportive team atmosphere.&nbsp;</li><li>Proactively participate in cross department efforts that support the overall success of Mission United and United Way.&nbsp;</li><li>Maintain accurate records of care coordination activities and outcomes, and prepare reports on program performance for senior management.</li><li>Develop and implement care coordination strategies to ensure seamless transitions between different levels of care.</li><li>Assist the program in reaching contract deliverables and remaining in compliance with various partners and funders.&nbsp;</li><li>Monitor and evaluate care coordination activities, problem solving, and making necessary adjustments.</li><li>Represent Mission United in the community through external outreach with supporters and partners.</li><li>Conduct other duties/ tasks as assigned by the Vice President of Community Impact for the success of the Mission United program.</li></ul>Experience/Qualifications:<ul><li>Minimum three years of experience serving military/veteran populations in human, social service, and or nonprofit settings.</li><li>Three to five years of military experience required</li><li>Bachelor’s degree required.</li><li>Previous experience leading staff and or volunteers preferred.</li><li>Strong interpersonal skills that support productive relationships with United Way staff, administration, volunteers and community organizations.</li><li>Proficient in analyzing program data.</li><li>Excellent communication skills- written and verbal.</li><li>Knowledge of community resources in Northeast Florida desired.</li><li>Knowledge of and experience with the Veterans Administration (VA) as well as VA services and benefits preferred</li><li>Skills in managing grant deliverables and expenses</li><li>Proficient in using Microsoft Office Suite and other related computer programs.</li><li>Ability to work effectively on site and in virtual environments.</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li></ul><ol><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li></ol>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

Manager, Mission United

UNITED WAY OF SOUTH 
HAMPTON ROADS 

Why Work for United Way: 

Do you want to leave work every day knowing that you have made an impact? At United Way 
of South Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where 
every day is a new opportunity to make a difference. If you talk to our employees, the single 
trait we all have in common is passion. We work hard because we love what we do, and we 
know how much our community needs us. Plus, we offer excellent benefits and opportunities 
for advancement. If you want to be great while doing good, join the United Way team. 
Our mission is “We bring people and resources together to solve problems too big for any of 
us to solve alone”. 

Mission for Mission United: 
Our mission is to reduce systemic barriers and increase access to services by collaborating 
with providers to ensure a thriving military-connected community in the 757. 

Vision for Mission United: 
 A future where all service members, veterans, and their families are thriving. 

Objectives &amp; Expectations: 

This position oversees United Way’s initiative, Mission United, that engages community 
partners to support our region’s military-connected individuals on customized journeys to self-
sufficiency. The Director is tasked with building relationships and growing Mission United’s 
network of service providers, connecting clients to affordable housing, job training, health care 
and other resources through online care-coordination software. Of the over 400,000 military-
connected people living in Hampton Roads, Mission United’s target population includes: 
active-duty service members (including the Reserves and National Guard), military retirees, 
military spouses and dependents, caregivers and veterans. It is the role of the Director of 
Mission United to spearhead the engagement of diverse stakeholder groups that guide 
mission, vision, and strategy, as well as support aligned activities and shared measurements, 
build public will and community engagement, advance policy, and mobilize funding. 

Key Accountabilities: 
1. Lead and coordinate Mission United committees, workgroups, volunteers and activities
2. Work with our partners to establish and implement Mission United’s strategies for

achieving community-level results.
3. Guide the vision and strategy for Mission United by defining challenges, establishing

goals and priorities, and building a network of partners to support a common agenda
and achieve shared goals.

Title: 

Department: 
Report To: 


Director, Mission United ($75,000-$85,000)
Macon F. Brock, USMC Captain Endowed 
Community Impact 
Vice Presi

 
dent, C

 
ommunity Impact 


4. Build awareness and understanding Mission United with Military leadership of 
issues impacting veterans to empower 
community members to act on Mission United’s priority areas and activities. 

5. Using a results-based accountability framework, establish and maintain a data 
management infrastructure that collects, manages, and reports on Mission 
United data to effectively communicate results. 

6. Establish a program performance and evaluation plan and work with partners to 
increase use of data to adapt and refine program strategies. 

7. Facilitate the identification of core measurable outcomes for each committee 
and/or workgroup, mutually reinforcing activities, and develop a system for 
collaboration and communication to advance Mission United’s shared agenda. 

8. Collaborate with United Way staff to increase resources to support Mission 
United services. 

 
 
Commitment to diversity, equity &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our 
mission and progress our fight for the health, education, and financial stability of every person in 
every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee 
must have equal access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Director Health Equity adapts a lens of cultural competency that 
conveys empathy, support, and an understanding of the people they work with both internally and 
externally, engage with, and the people they serve. This competency helps to build trust and 
effective engagement, build stronger relationships, expand our organization’s reach, and more 
effectively and respectfully engage with people regardless of background. 
Core Competencies are characteristics that all employees are expected to exhibit as a member of 
the UWSHR team. These include: 
 • Mission Focused: The top priority is creating real social change that leads to better lives 

and healthier communities. 
 • Relationship Oriented: Understands that people come before process and is astute in 

cultivating and managing relationships toward a common goal. 
 • Collaborator: Understands the roles and contributions of all sectors of the community and 

can mobilize resources (financial and human) through meaningful engagement. 
 • Results Driven: Dedicated to shared and measurable goals for the common good; 

creating, resourcing, scaling, and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and 
results of the organization, and thus, the greater network. 

 
Essential Duties and Responsibilities 


 
Administrative &amp; Financial Management 
 • Coordinates, gathers, and support internal staff and consultants when needed to 

develop successful proposals and investment opportunities. 
 • Create, read, and understand budgets and other financial reports, including drawing 

conclusions regarding the financial impact of product/program development and 
implementation. 

 • Support reporting requirements for funders cross-functionally with CI, RD, and 
Operations to ensure timely and accurate reporting 

 • Provide oversite of call centers and initiatives related to Mission United 
 • Develop and maintain protocols and/or policies regarding the operations of the Mission 

United Call center. 
 • Function as a trusted advisor to the Community Impact department head in helping to 

guide strategic direction for community investments and the creation of programs and 
services. 

 • Lead and build the talent of staff specifically aligned to family stability. Give constructive 
feedback, coach, and mentor employees to achieve high performance and results. 

 • Conduct/Ensure all training requirements for staff are met, including re-certifications. 
 • Support and promote the development of positive team relationships. 

 
Community Collaboration 
 • Represent UWSHR at external events and ensure collaborative community relationships, as 

 needed. 
 • Maintain a working knowledge of significant developments and trends in the education field 

both inside and outside the United Way network. 
 • Participate in community conversations with internal and external stakeholders to break 

down complex problems and situations, develop strategies, and create solutions. 
 • Identify advocacy priorities based on community needs and local, state, and national 

resources. 
o Coordinates opportunities for self and staff to engage with stakeholders. 
o Monitors advocacy efforts on an ongoing basis and pivots when strategies when 

needed. 
 

Data, Research &amp; Reporting 
 • Advance agencies’ capacity to measure results as well as the United Way’s ability to 

document and communicate shared measures as related to the veteran and military-
connected population. 

 • Assist with the collection of financial status and data to support reporting requirements as 
related to grant-funded requirements. 

 • Understands, analyzes, and uses community and social data to create effective 
community solutions; Asks insightful and provocative questions regarding community 
needs, resources, and values. 

 • Establish and maintain a Mission United data management infrastructure that collects, 
manages, and reports data effectively, in addition to identifying core measurable 
outcomes for agencies awarded grants. 


 • Create metrics to assess the performance of programs and gauge their effectiveness in 
uplifting the community. 

 
Program Development &amp; Implementation 
 • Provides effective leadership to team peers and team members through team meetings, 

expectation setting, regular feedback, performance management, and cascading 
communications. 

 • Based on strategically relevant data, the Director seeks to create efficiencies for current 
products and Initiatives, as well as products and services that are new and useful. 

 • Continuously monitors and evaluates progress based on goals and recalibrates when 
necessary; Brings people together to successfully execute tasks. 

 • Works inclusively with individuals (target populations, residents, and other non-institutional 
partners), networks, and organizations to explore shared interests and create and act on 
common goals, priorities, and visions; Influences shared goals. 

 • Provide leadership and oversight for all grants awarded to Mission United for UWSHR to 
ensure the most impactful delivery focused on uplifting the community. 

 
Marketing and Resource Development and Outreach 
 • As a subject matter expert on military and veteran initiatives, interprets data for RD and 

MKTG professionals to turn into stories, reports, and powerful messages to engage donors. 
 • Participates in campaign and donor engagement by presenting and attending donor visits 

with RD; Provides return on investment information for donors that is articulated and 
succinct. 

 • Actively participates in projects, special events, cross-functional teams, or workgroups that 
support the work of the entire organization. 

 • Engage UWSHR staff and volunteers to achieve goals related to programming and funding, 
fundraising, and communications. 

 • Identify and cultivate individual, corporate, government, and foundations in collaboration 
with United Way’s Resource Development team to increase resources supporting Mission 
United’s mission and services. 

 • Occasional evenings and weekends are required. 
 

 
Key Skills Requirements: 

 • Bachelor’s Degree in related field required; master’s degree preferred 
 • 5-10 years relevant military experience (as service member or in a civilian capacity); 

prior military service preferred; seeking candidates with strategic planning, program 
development, and evaluation competencies 

 • Familiarity with asset-based approaches to community development, volunteerism, 
and corporate philanthropy 

 • Demonstrated experience with group facilitation and working with and managing 
staff and/or volunteers to plan and implement community-based initiatives with 
specific deliverables and demonstrable outcomes. This includes an ability to inspire, 
organize, convene, and lead groups, build consensus, and collaborate with diverse 
stakeholders 

 • Project management skills with the ability to problem-solve, prioritize, delegate, 


and create systems and processes 
 • Experience in collective impact and working with military-connected communities and 

service organizations, with the ability to build and sustain productive relationships with 
diverse individuals, groups, organizations, and communities 

 • Excellent analytical ability and superior problem-solving skills 
 • Excellent communication, interpersonal, listening, writing, and facilitation skills 
 • Ability to take concepts from initiation to completion with minimal supervision 
 • Microsoft Office skills and experience required 
 • Commitment to excellence and the mission of United Way 

 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 
 • Ability to clearly and concisely express and exchange detailed information and 

ideas with others accurately via spoken word 
 • Exerting up to 20 lbs. of force occasionally and/or a negligible amount of force 

frequently to lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, 
newsprint, computer terminal characters, transcription, and other similar objects at 
distances generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an 
office, a private home, or elsewhere in the community including temperature variations, 
unpleasant odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel 
and may be exposed to a variety of weather conditions 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a> . 
We will continue accepting applications until the position is filled. 

 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment 
and advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis 
of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must 
be met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as 
all-inclusive. 

<a href="mailto:humanresources@unitedwayshr.org%20." target="_blank">mailto:humanresources@unitedwayshr.org%20.</a>

Mission United Director

Vision and Mission: At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas. Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve. &nbsp;Our Values: • Teamwork – We work together to accomplish our goals and help each other succeed. • Innovation - We are fearless, imaginative trail blazers. • Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. • Integrity – We are honest, transparent and act ethically to create trust. • Excellence – We set clear, high expectations for ourselves and our work. &nbsp;Purpose of Position: The Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts. This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job. &nbsp;Key Responsibilities and Essential Functions: • Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities. • Participate in staff training activities to maintain the required annual training hours. • Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly. • Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly. • Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift. • Be fully prepared to begin answering phone lines promptly per assigned work schedule. • Log into the call queue to take calls. • Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Contribute to the overall effectiveness of the Crisis and 988 by completing all other tasks as assigned. • Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume. • Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections. • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. • Maintain acceptable level of contact handling and customer service performance as described by 988 training standards. • Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email. • Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts. • Develop and implement crisis related safety plans. • If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response. • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds. • Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help inquirer make an informed decision. • In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes. • Must successfully complete VIBRANT training prior to assisting callers • Perform other such duties as may be assigned by the supervisory team • These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Experience/Qualifications: • High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required • Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp; • Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records. • Must successfully complete Inform USA exam once eligible. • High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems. • Able to troubleshoot basic technical issues. • Adaptable and able to move with change while maintaining a positive attitude. • Self-directed to take initiative in follow-up and resolution of daily issues. • Active listening and interviewing skills • Ability to conduct approved suicide assessment • Ability to work with people in great need. • Capacity to perform work calmly and effectively in emotionally intense environment. • Clear, concise and effective written and verbal communication. • Relate and interact successfully with persons of various social, cultural, economic, • and educational backgrounds. • Deal with people in a manner that shows sensitivity, tact and professionalism. • Ability to problem solve multifaceted difficulties. • Crisis and 988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of Crisis and 988 clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies. • Crisis and 988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection. • Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community. &nbsp;Compensation and Benefits: • Competitive Pay – Commensurate with education and experience based on current market • Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents • 403(b) Matching – Generous matching up to 6% of annual pay • Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days • Vacation – Two weeks paid vacation • Flexible Schedule – Hybrid working environment with the ability to modify as needed • Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking • Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people • Employee Assistance Program • A fun, challenging, and inclusive culture &nbsp;General Physical Requirements for Essential Functions of the Job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information: The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements. We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity. We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply. United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment. &nbsp;UWNEFL reserves the right to adjust work location.

Crisis & 988 Specialist

United Way of Lee, Hendry, &amp; Glades (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $12 million nonprofit social services organization, with seventy employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grantsSummary:&nbsp;&nbsp; We are looking for a detail-oriented and focused volunteer coordinator to be responsible for our database of volunteers and volunteer opportunities. The volunteer coordinator's responsibilities include outreach and training, keeping volunteers informed, and conveying the organization's purpose to the public.&nbsp;They will assist Volunteer Center Team with high-quality volunteer experiences for internal volunteers, corporate partners and community members. Must be able to accommodate evening and weekend scheduling for volunteer events.&nbsp;&nbsp;A successful volunteer passionate about volunteer work, have&nbsp;a high degree of self-direction, initiative and flexibility to be successful.Essential Functions:&nbsp;<ul><li>Promotes principles and values of volunteering, volunteer orientations and tracking of hours.</li><li>Manages and maintains volunteer opportunities in Galaxy/CRM and Social Media Groups and provides user training when needed.</li><li>Responds to volunteer inquiries received by the Volunteer Center and connects community members to volunteer opportunities, events, and projects.</li><li>Manages accurate data and prepares reports detailing relevant volunteer metrics, including engagement and impact reports.</li><li>Coordinate and establish relationships with partner nonprofit agencies to identify volunteer needs and service projects.&nbsp;</li><li>Manages and maintains Florida Gulf Coast University (FGCU) partnership to promote service-learning opportunities and group volunteer projects.</li><li>Identifies geographic areas that are lacking volunteer opportunities and takes initiative to analyze and develop solutions.</li><li>Assists Volunteer Center Manager and staff to promote volunteer opportunities, in house programs, events, and projects.</li><li>Plans and leads assigned projects assigned by the Volunteer Center Manager and Vice President.&nbsp;</li><li>Assists in the execution of Volunteer Appreciation activities.</li></ul>Other Duties:&nbsp;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Supervisory Responsibilities:&nbsp; Community volunteers.&nbsp;&nbsp;Qualifications:&nbsp;The following requirements are representative of the knowledge, skill, and/or ability required to satisfactorily perform the essential job duties.&nbsp;Education and/or Experience:&nbsp; Minimum of BA or BS degree or comparable work experience.&nbsp; A minimum of 2 years of progressively responsible experience in the field of project management, event planning, or volunteer management is preferred.&nbsp;Prior experience as volunteer coordinator for public or nonprofit employer, or prior experience creating and implementing volunteer programs and training is preferred. Knowledge&nbsp;of Customer Relationship Management, Community Relations and/or Sales and Marketing.Interpersonal Skills:&nbsp;&nbsp;Excellent active listening, interpersonal, persuasion, and presentation skills required. Strong problem solving, critical thinking, and judgment skills required.&nbsp; Business writing and supervisory skills necessary.&nbsp; Strong administrative and operational skills essential.&nbsp;&nbsp;Language Skills:&nbsp; Ability to write reports and business correspondence.&nbsp; Ability to present information to and respond to questions from groups of diverse organizational employees, managers, and senior level high profile decision makers.Computer Skills:&nbsp; Requires knowledge of MS office software and database programs, and video telephony such as Microsoft Teams.&nbsp; Experience with database systems preferred.Presentations Skills:&nbsp;&nbsp;Public speaking and presentation skills required.&nbsp; &nbsp;Licenses:&nbsp;&nbsp;Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Other Skills:&nbsp;&nbsp;Decision-making, problem-solving capabilities, and cultural diversity skills.&nbsp;Physical Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk and/or hear.&nbsp; The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms.&nbsp; The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds.&nbsp; There may be additional physical requirements associated with volunteer events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.&nbsp;Requires talking, hearing, and visual acuity sufficient to perform these major functions. Approximately 50% of the work of this position is spent at project sites, in offsite meetings, or traveling to various locations.&nbsp;Work Environment:&nbsp;&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, off site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00p.m. Evening and weekend events may be required as job duties demand.&nbsp;&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions.&nbsp; United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Background testing will be conducted because of the nature of the position. Applicants may be asked to take an online skill assessment.&nbsp;Additional information:<ul><li>UWLHG is an exceptional workplace that can provide you with:&nbsp;</li><li>Opportunity to work with smart, passionate, and enthusiastic team members and volunteers</li><li>Working with diverse staff and other constituents</li><li>Culture of high-performance expectations and accountability</li><li>Exciting and challenging work&nbsp;</li><li>Opportunity to help solve the community's toughest problems</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience&nbsp;</li><li>Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued PTO</li></ul>

United Way of Lee, Hendry, Glades

Volunteer Center Coordinator

The United Way of the Plains 211 Resource Navigation Center serves as a critical tool for Kansas residents in 98 counties across the state, seeking resources in their time of need.&nbsp; The 211 Call Specialist is United Way’s front-line representative to the public, handling requests that can range from providing immediate simple information to cases of complex social problems, requiring research, advocacy, and crisis intervention. Our Call Specialists have both individual and shared responsibility and accountability for delivering quality, professional help to our neighbors in need.This full-time position is made for a person with a passion for helping people find the best resources in their community in their time of crisis and uncertainty. At the core level, the successful candidate serves as an advocate and resource to individuals needing help, through referrals to agencies, programs and/or community groups.Key Responsibilities:<ul><li>Answers United Way 211 calls, texts, and online chats on an assigned schedule.</li><li>Assess a caller’s needs and makes accurate referrals to appropriate community agencies, programs and services.</li><li>Perform follow-up communication with callers to make sure needs were met.</li><li>Research requests for information through multiple avenues.</li><li>Serves as an advocate for individuals experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs or groups.</li><li>Documents narrative and statistical records accurately on all caller contacts.</li><li>Works toward achieving departmental goals: i.e. abandonment rate, response time, follow-up, etc.</li><li>Stays informed on broad social issues, programs, and changes in services.</li></ul>Qualifications:&nbsp;<ul><li>Demonstrated ability to listen and communicate effectively with people, with attributes of empathy, compassion, respect and a true desire to help others in need.&nbsp;</li><li>Excellent verbal and written communication skills with the technical ability to use a computer to complete job functions.&nbsp;</li><li>College credit hours in social work or a related field and/or experience working in a human service position are preferred.</li></ul>Physical Demands:These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position:<ul><li>Ability to actively listen and communicate clearly.&nbsp;</li><li>Ability to operate a computer, keyboard, and phone.</li></ul>Non-Negotiable Hiring Criteria:<ul><li>Effective and skilled communicator in both one-on-one interactions and group settings.&nbsp;</li><li>Excellent writing skills.&nbsp;</li><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.</li><li>Ability to interact in a positive way with individuals and groups.&nbsp;</li><li>Must be flexible and multitask oriented; can adapt to changing priorities.&nbsp;</li><li>Dependable and reliable to meet deadlines; remains calm under pressure.&nbsp;</li><li>Lead by personal example; your word is your bond.&nbsp;</li><li>Possess excellent judgment and creative problem-solving skills.&nbsp;</li></ul>Core Competencies for all United Way Professionals&nbsp;<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations.&nbsp;</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.&nbsp;</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “211 Call Specialist” in the subject line.Application Deadline: For priority consideration, apply by November 22, 2024; position will remain open until filled.&nbsp;More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.&nbsp;

211 Call Specialist

Job Title: &nbsp;Capacity Building Manager&nbsp;Reports to:&nbsp; Director of Community Impact&nbsp;Status: &nbsp;Full-time, permanent. Exempt. &nbsp;Location:&nbsp;Modesto, CAAbout the United Way of Stanislaus County:&nbsp;Envisioning the transformation of communities to empower human capital achievement, we serve as a catalyst for enhancing collective impact in health, education, and financial stability.&nbsp; Our core values include compassion, transparency, integrity, collaboration, innovation, and activation.&nbsp; Unapologetically committed to diversity, equity, and inclusion, we work urgently to drive impact in health, education, and financial stability.&nbsp;As a results-driven organization dedicated to excellence, we appreciate employees who can clearly articulate their progress toward deliverables and identify areas where they require support.&nbsp;We aspire to be an organization that accelerates professional development while pioneering innovative solutions to longstanding community challenges.&nbsp; We seek collaborators who embrace a growth mindset, lead with curiosity and transparency, and demonstrate a strong work ethic.&nbsp;Diversity, Equity, and Inclusion are fundamental to achieving our impact:United Way of Stanislaus County envisions a region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.&nbsp;Position Summary: &nbsp;The Capacity Building Manager is responsible for designing, implementing and overseeing capacity building work which includes both group trainings, workshops and individualized (one on one) coaching, training and convening community partners and agencies to improve their effectiveness. This position involves assessing community needs, collaborating with diverse stakeholders, professional development, and evaluation to strengthen local community organizations in Stanislaus County. This position is critical to the United Way mission as it advances the sustainability and effectiveness of our community partners, in turn, improves services for those most vulnerable and disinvested within our community. This role requires someone who is both a connector, networker, researcher, and facilitator who is committed to continuous learning and quality improvement.&nbsp;Essential Functions and Responsibilities:&nbsp;<ul><li>Stakeholder engagement and training:&nbsp;<ul><li>Facilitate all capacity building workshops (cohort based), training, and one on one coaching for community partners.&nbsp;</li><li>Responsible for recruiting and screening trainers, subject matter experts and handling all enrollment and registration for workshops.&nbsp;</li><li>Create and implement existing research-based capacity building tools to our partners.&nbsp;</li><li>Cultivate relationships with new community partners that have a mission or intersection that overlaps with United Way’s mission and vision.&nbsp;</li><li>Promote workshops and training through various channels (i.e. newsletters, presentations).&nbsp;</li><li>Create various forms of learning-in person, digital, self-studies.&nbsp;</li><li>In addition to regularly convening and training, ensure transparency by sharing shared measurement and progress toward shared goals.&nbsp;</li><li>Exceptional networking and convening experience that engages a diverse group of cross sector partners including, but not limited to: small business development center, funders, government employees and community organizations.&nbsp;</li><li>Working with other department leads to conduct presentations and support cross-department convenings and partner trainings.&nbsp;</li><li>May include but not limited to internal program trainings, volunteer convenings and trainings (both United Way and partner volunteers) or working with other staff (i.e. DEI Manager) on DEI related capacity building.&nbsp;</li><li>Special projects on a case-by-case basis relevant to position and skillset.&nbsp;</li></ul></li><li>Monitoring, Evaluation and Learning:&nbsp;<ul><li>Regularly research best practices, evidence-based practices and nonprofit innovations that align with the community needs and community partner focus areas for community solutions.&nbsp;</li><li>Ability to understand the root causes of the community needs identified and create big picture strategies and initiatives to tackle complex social issues aligned with United Way’s mission.&nbsp;</li><li>Provide presentations (both internally and externally) that share insight and knowledge gained.&nbsp;</li><li>Create mixed-methods (i.e. surveys, qualitative interviews) measurement tools for sustainability and capacity building of community partners.&nbsp;</li><li>Create and implement organization assessments to monitor capacity building and program outcomes.&nbsp;</li><li>Conduct regular asset mapping to determine gaps or overlaps in services and increase efficiency.&nbsp;</li><li>Prepare regular reports, outcomes, and maintain up-to-date documentation of program-related information.</li><li>Provide technical assistance to community partners.&nbsp;</li></ul></li><li>Reporting and Compliance&nbsp;<ul><li>Project management.&nbsp;</li><li>Grant reporting and monitoring as well as supporting grant applications.&nbsp;</li><li>Managing program budget, working alongside the COO and Director of Impact.&nbsp;</li></ul></li><li>Other duties as assigned.</li></ul>Qualifications:<ol><li>Bachelor's degree in a relevant field (master’s degree preferred)</li><li>Proficient in Microsoft Office Suite.</li><li>Strong project management skills and familiarity with project management tools. &nbsp;</li><li>Commitment to the mission and values of United Way.</li><li>Current California Class C driver’s license and verifiable automobile insurance.</li></ol>Required Skills, and Abilities:<ol><li>A passion for working with nonprofit organizations and the community, demonstrated through their work, extracurricular activities, or volunteering.</li><li>Strong facilitation/teaching skills (both in person and virtual in both large and small groups).</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Visionary thinker with the ability to inspire and lead a team.</li><li>Strong team orientation, positive attitude, integrity, self-motivation, and discipline.</li><li>Attention to detail, reliability, and organizational skills.</li><li>Ability to create content for both participant learning and for marketing and promotion of the work.&nbsp;</li><li>Extremely detail oriented. &nbsp;</li><li>Proven leadership experience in nonprofit management or a related field.</li><li>Demonstrated ability to adapt to evolving environments and navigate ambiguity.</li><li>Demonstrated commitment to diversity, equity, and inclusion.</li><li>Ability to assess the organization's needs and take initiative to meet those needs.&nbsp;</li><li>Ability to work independently, self-manage priorities and goals for projects, and consistently meet deadlines.</li><li>Ability to connect and create strong and lasting relationships with partners and cultivate trust as a subject matter expert and collaborator.&nbsp;</li></ol>Environmental Conditions:<ul><li>Indoors&nbsp;in a typical office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes.</li><li>Travel to offsite locations with exposure to noise, heat, and cold approximately.</li><li>Frequent computer use at designated workstation.&nbsp;</li><li>Frequently working at a fast pace with unscheduled interruptions.&nbsp;</li><li>Responsibilities may require an adjusted work schedule and evening/weekend hours to meet deadlines.&nbsp;</li><li>May occasionally move (walk or drive) from one work location to another.</li></ul>Physical Demands:<ul><li>Attendance and punctuality.</li><li>Mobility within the office.</li><li>Ability to walk, sit, stand, and climb stairs.</li><li>Ability to work in hot and cold environments.</li><li>Ability to lift 50 pounds.</li><li>Ability to drive a vehicle.&nbsp;</li></ul>Benefits and Compensation:&nbsp;<ul><li>Salary range is $70,00-$80,000.&nbsp;</li><li>Health benefits the first of the month following sixty (60) days of continuous employment.&nbsp;</li><li>401K option is available after ninety (90) days of continuous employment.&nbsp;</li></ul>Changes: This job description will be updated if duties and responsibilities change significantly.&nbsp; &nbsp;Job functions are subject to modification based on business necessity. Job functions are subject to modification based on business necessity. This job description lists typical examples of work and is not an exhaustive list of every daily duty required to meet core job requirements. An employee may be required to perform other duties not listed.ADA/FEHA:&nbsp;The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.&nbsp;EEO:&nbsp;The Company is an equal employment opportunity employer.

United Way of Stanislaus County

Capacity Building Manager

UNITED WAY OF STANISLAUS COUNTYJOB DESCRIPTIONJob Title: &nbsp;Director of Impact &nbsp;Reports to:&nbsp; Chief Executive OfficerStatus: &nbsp;Full-time permanent. Exempt.&nbsp;Location:&nbsp;Modesto, CAAbout the United Way of Stanislaus County:&nbsp;Envisioning the transformation of communities to empower human capital achievement, we serve as a catalyst for enhancing collective impact in health, education, and financial stability.&nbsp; Our core values include compassion, transparency, integrity, collaboration, innovation, and activation.&nbsp; Unapologetically committed to diversity, equity, and inclusion, we work urgently to drive impact in health, education, and financial stability.&nbsp;As a results-driven organization dedicated to excellence, we appreciate employees who can clearly articulate their progress toward deliverables and identify areas where they require support.&nbsp;We aspire to be an organization that accelerates professional development while pioneering innovative solutions to longstanding community challenges.&nbsp; We seek collaborators who embrace a growth mindset, lead with curiosity and transparency, and demonstrate a strong work ethic.&nbsp;Diversity, Equity, and Inclusion are fundamental to achieving our impact:United Way of Stanislaus County envisions a region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.&nbsp;Position Summary: &nbsp;The Director of Impact will oversee the organization's programs, service delivery and overall impact work and foster a culture of collaboration, strategic partnerships, and excellence. The Director of Impact is an integral role as impact is the core to the mission and vision. Specifically, this includes capacity building for and with community-based organizations, free tax preparation, health equity and economic mobility work to advance wealth in disinvested communities, overseeing the 211 and mobilizing community resources and piloting or overseeing all strategic initiatives related to impact that arise, working closely with the CEO and designated senior leadership.&nbsp;Key Responsibilities/Essential Functions:&nbsp;<ul><li>Impact:<ul><li>Provide strategic direction and oversight of all programs, services, and partnerships to advance the mission and vision.&nbsp;</li><li>Work closely with the CEO and senior leadership to execute the organization's strategic vision.</li><li>Provides insight into impact, partnerships, and strategic initiatives.&nbsp;</li><li>Represent the United Way in community meetings specific to service alignment.&nbsp;</li><li>Oversees program development, including the design, implementation, and evaluation of community impact programs.&nbsp;</li><li>Working with CEO and grant writing team to provide program specific insights for fund development. In addition to grants, this includes providing impactful information for events, storytelling, marketing, and general fund development work.&nbsp;</li></ul></li><li>Innovation:<ul><li>Continuously identifying new ways to fulfill the mission and vision, including ongoing improvement.&nbsp;</li><li>Bridging and connecting United Way programs and services to local initiatives.&nbsp;</li><li>Developing systemic change internally and externally to move the needle on core issues like the racial wealth gap or social determinants of health or education.&nbsp;</li><li>Staying up to date on policy, best practices, and new models to be a key thought leader in the community.&nbsp;</li></ul></li><li>Program Management/Operational Oversight:<ul><li>Monitor program outcomes and impact, making data-driven recommendations for improvement. This includes monitoring progress toward goals and supporting project management across various workstreams.&nbsp;</li><li>Responsible for all grant reports and regular impact reports for the CEO and ensures proper data collection and evaluation of programs and services is occurring and reviewed regularly.&nbsp;</li><li>Collaborate with program leaders to ensure alignment with the organization’s mission and goals, both internally and externally.&nbsp;</li><li>Oversee program specific budgets which includes both restricted grant revenue and unrestricted funding allocated to the department, working closely with finance team.&nbsp;</li></ul></li><li>Department budget:<ul><li>Partner with the CEO and designated finance lead(s) to develop and manage the organization's budget. This includes informing grant budgets for new funding opportunities.&nbsp;</li><li>Identify opportunities to diversify funding as relevant to community impact (i.e. new grant streams, fee for service opportunities).&nbsp;</li><li>Provide needed data and impact stories for grant proposals, events, or other forms of fund development.</li></ul></li><li>Team Leadership:<ul><li>Foster a culture of teamwork,&nbsp;accountability, and innovation among staff by encouraging creative thinking, experimentation, and the adoption of emerging paradigms. This teamwork is across both direct reports and across the leadership team.&nbsp;</li><li>Lead, mentor, and develop a high-performing team within the Impact Department while ensuring cross team collaboration.</li><li>Lead change management efforts to ensure the smooth adoption of transformation initiatives, including communication, stakeholder engagement, and training programs.&nbsp; Inspire employees and serve as a role model for the behavior needed to affect organizational change.&nbsp;</li><li>Promote diversity, equity, and inclusion within the organization.&nbsp;</li></ul></li><li>Community Engagement:<ul><li>Build and maintain strong relationships with key stakeholders, including donors, partners, and community leaders.</li><li>Represent United Way in public forums and advocate for issues aligned with the organization's mission.</li></ul></li><li>Strategic Planning:<ul><li>Engage in strategic planning and departmental workplans to measure progress toward goals, working closely with the CEO and senior leadership. This includes engaging direct reports and providing training and monitoring support.&nbsp;</li></ul></li><li>Other duties as assigned.&nbsp;</li></ul>Qualifications:<ol><li>Bachelor's degree in a relevant field (master’s degree preferred) or equivalent combination of experience and education.</li><li>Proficient in Microsoft Office.</li><li>Proven experience in community impact work.</li><li>Project and program management experience.</li><li>Commitment to the mission and values of United Way.</li><li>Current California Class C driver’s license and verifiable automobile insurance.</li></ol>Required Skills and Abilities:<ol><li>A passion for working with nonprofit organizations and the community, demonstrated through their work, extracurricular activities, or volunteering.</li><li>Proven experience creating and implementing complex, high impact programs and services that include multiple partners and stakeholders.&nbsp;</li><li>Strong financial acumen and experience managing budgets.</li><li>Excellent communication, interpersonal, and negotiation skills.</li><li>Visionary thinker with the ability to inspire and lead a team.</li><li>Strong team orientation, positive attitude, integrity, self-motivation, and discipline.</li><li>Attention to detail, reliability, and organizational skills.</li><li>Strong analytical skills with the ability to pull information from multiple sources and draw sound conclusions.&nbsp;</li><li>Evaluation and measurement of program impact and service delivery (i.e. Results Based Accountability).&nbsp;</li><li>Proven leadership experience in nonprofit management or a related field.</li><li>Demonstrated ability to adapt to evolving environments and navigate ambiguity.</li><li>Demonstrated commitment to diversity, equity, and inclusion.</li><li>Ability to assess the organization's needs and take initiative to meet those needs.&nbsp;</li><li>Ability to work independently, self-manage priorities and goals for projects, and consistently meet deadlines.&nbsp;</li><li>Lead others both internally and externally.&nbsp;</li></ol>Environmental Conditions:<ul><li>Indoors&nbsp;in a typical office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes.</li><li>Travel to offsite locations with exposure to noise, heat, and cold approximately.</li><li>Frequent computer use at designated workstation.&nbsp;</li><li>Frequently working at a fast pace with unscheduled interruptions.&nbsp;</li><li>Responsibilities may require an adjusted work schedule and evening/weekend hours to meet deadlines.&nbsp;</li><li>May occasionally move (walk or drive) from one work location to another.</li></ul>Physical Demands:<ul><li>Attendance and punctuality.</li><li>Mobility within the office.</li><li>Ability to walk, sit, stand, and climb stairs.</li><li>Ability to work in hot and cold environments.</li><li>Ability to lift 50 pounds.</li><li>Ability to drive a vehicle.&nbsp;</li></ul>Benefits and Compensation:&nbsp;<ul><li>The salary range is $80,000-90,000.&nbsp;</li><li>Health benefits the first month following (60) days of continuous employment.&nbsp;</li><li>401K option is available after ninety (90) days of continuous employment.&nbsp;</li></ul>Changes: This job description will be updated if duties and responsibilities change significantly.&nbsp; &nbsp;Job functions are subject to modification based on business necessity. Job functions are subject to modification based on business necessity. This job description lists typical examples of work and is not an exhaustive list of every daily duty required to meet core job requirements. An employee may be required to perform other duties not listed.ADA/FEHA:&nbsp;The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.&nbsp;EEO:&nbsp;The Company is an equal employment opportunity employer.

Director of Impact

About the United Way of Stanislaus County: Envisioning the transformation of communities to empower human capital achievement, we serve as a catalyst for enhancing collective impact in health, education, and financial stability. Our core values include compassion, transparency, integrity, collaboration, innovation, and activation. Unapologetically committed to diversity, equity, and inclusion, we work urgently to drive impact in health, education, and financial stability. As a results-driven organization dedicated to excellence, we appreciate employees who can clearly articulate their progress toward deliverables and identify areas where they require support. We aspire to be an organization that accelerates professional development while pioneering innovative solutions to longstanding community challenges. We seek collaborators who embrace a growth mindset, lead with curiosity and transparency, and demonstrate a strong work ethic.Diversity, Equity, and Inclusion are fundamental to achieving our impact:United Way of Stanislaus County envisions a region where equity, opportunity, and prosperity abound. We acknowledge the specific role discrimination and systemic barriers based on race, ethnicity, and other varied identities and differences have played in limiting opportunities for too many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the decisions we make, and the actions we take in our work to strengthen the communities we serve and advance our strategic focus to close the racial and ethnic wealth gap.Position Summary:The United Way Financial Stability Manager develops and oversees the programs and services United Way offers to reduce the racial wealth gap. This is a pivotal role in organizing and overseeing free tax preparation events and initiatives, aimed at helping individuals and families access essential tax services, tax credits, and financial education. This individual will collaborate with various partners and volunteers to ensure the successful execution of tax preparation programs that benefit our community. The Financial Stability Manager is responsible for building and implementing a strategic plan that focuses on increasing the number of tax returns filings and ITIN application submissions for low-income community members.Key Responsibilities/Essential Functions:· Program Planning and Coordination:o Plan, coordinate, and execute free tax preparation program in accordance with United Way guidelines and goals.o Collaborate with partner organizations, community groups, and volunteers to ensure seamless program delivery.o Work closely with the Director of Impact and Director of Operations to implement and oversee a detailed program schedule and budget.o Monitor the program budget and ensure program schedule is on track with both deliverables and budget.o Lead and/or coordinate comprehensive training for free tax preparation services and/or financial resilience workshops.· Community Engagement:o Foster and maintain cross-sector community partnerships (i.e. other nonprofits, government, and business partners).o Implement marketing and outreach strategies to raise awareness about free tax preparation services and available credits, especially targeting low-income individuals and families.o Utilize various channels such as social media, community events, and partnerships to promote tax assistance programs.o Outreach to organizations with shared values or missions to promote services to individuals and families they serve. This may also include outreach at community events.· Volunteer and Site Management:o Recruit, train, and supervise volunteers, ensuring they are equipped to provide accurate tax assistance.o Manage volunteer schedules and provide ongoing support to volunteers. throughout the tax season.o Manage and support the sub-granted partner sites (if applicable, Family Resource Centers) contracted to provide free tax preparation services.· Client Assistance:o Assist clients in understanding tax credits, deductions, and eligibility criteria.o Address client inquiries and concerns related to tax preparation services.o Provide/coordinate free tax preparation services and financial education for eligible individuals and families/priority populations.· Reporting and Compliance:o Ensure that tax preparation services comply with IRS regulations and standards.o Conduct quality checks on tax returns to minimize errors.o Maintain accurate records of program participants, services provided, and outcomes achieved.o Compile and submit necessary reports and documentation to United Way and relevant agencies, especially regarding grant and funding opportunities.· Other duties as assigned.

9 Public Services Jobs in United States