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Vision and Mission: At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas. Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.  Our Values: • Teamwork – We work together to accomplish our goals and help each other succeed. • Innovation - We are fearless, imaginative trail blazers. • Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. • Integrity – We are honest, transparent and act ethically to create trust. • Excellence – We set clear, high expectations for ourselves and our work.  Purpose of Position: The Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts. This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.  Key Responsibilities and Essential Functions: • Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities. • Participate in staff training activities to maintain the required annual training hours. • Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly. • Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly. • Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift. • Be fully prepared to begin answering phone lines promptly per assigned work schedule. • Log into the call queue to take calls prior to the beginning of the shift. • Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Contribute to the overall effectiveness of the Crisis and 988 by completing all other tasks as assigned. • Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume. • Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections. • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. • Maintain acceptable level of contact handling and customer service performance as described by 988 training standards. • Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email. • Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts. • Develop and implement crisis related safety plans. • If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response. • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds. • Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help inquirer make an informed decision. • In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes. • Must successfully complete VIBRANT training prior to assisting callers • Perform other such duties as may be assigned by the supervisory team • These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.  Experience/Qualifications: • High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required • Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable. AIRS or AAS certification preferred. • Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records. • Must successfully complete Inform USA exam once eligible. • High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems. • Able to troubleshoot basic technical issues. • Adaptable and able to move with change while maintaining a positive attitude. • Self-directed to take initiative in follow-up and resolution of daily issues. • Active listening and interviewing skills • Ability to conduct approved suicide assessment • Ability to work with people in great need. • Capacity to perform work calmly and effectively in emotionally intense environment. • Clear, concise and effective written and verbal communication. • Relate and interact successfully with persons of various social, cultural, economic, • and educational backgrounds. • Deal with people in a manner that shows sensitivity, tact and professionalism. • Ability to problem solve multifaceted difficulties. • Crisis and 988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of Crisis and 988 clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies. • Crisis and 988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection. • Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.  Compensation and Benefits: • Competitive Pay – Commensurate with education and experience based on current market • Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents • 403(b) Matching – Generous matching up to 6% of annual pay • Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days • Vacation – Two weeks paid vacation • Flexible Schedule – Hybrid working environment with the ability to modify as needed • Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking • Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people • Employee Assistance Program • A fun, challenging, and inclusive culture  General Physical Requirements for Essential Functions of the Job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information: The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements. We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity. We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply. United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.  UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Specialist

DEPARTMENT:    Accountability &amp; Community Services    GRADE:    21 IMMEDIATE SUPERVISOR:    Manager, MISSION UNITED    EXEMPTION STATUS:   Exempt   JOB LOCATION:  San Antonio, TX    DATE POSTED-INTERNAL:    5/13/2024 DATE POSTED-EXTERNAL:    5/20/2024     EXPIRES:    06/21/2024 SALARY RANGE:    $47,000    RELOCATION ALLOWANCE:    No WORK MODALITY:    Hybrid-remote (3 days on-site and up to 2 days remote)    EMPLOYEE CLASSIFICATION:    Individual Contributor ABOUT US United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas:  preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.JOB SUMMARY The MISSION UNITED Coordinator and Navigator will provide comprehensive Information &amp; Referral support services to active military service members, veterans and their families focused on basic needs, health and wellness, and peer-to-peer support programs.  Serve as military/community outreach liaison and support staff for United Ways’ 2-1-1 (24/7/365) call center.  The Strong Families Strong Forces (SFSF) Program Coordinator of aspect is funded by the Service Members, Veterans, and Families grant from the State of Texas Department of Prevention and Early Intervention. SFSF is an evidence-based curriculum designed for military families, with children 0-17, who have experienced a military related transition. The program supports families. It coordinates, recruits and facilitates the SFSF program for service-connected families in a group and one-on-one in-home setting. This person will have the ability to work on a mobile work modality and communicate with a diverse set of stakeholders in a professional manner. The successful candidate will be flexible, self-motivated and able to work both independently and collaboratively. PRIMARY DUTIES AND RESPONSIBILITES •    Build and maintain professional relationships with local military service organizations, promote cooperation and collaborative work with United Way funded agencies •    Demonstrate sensitivity, empathy regarding human service issues and project a non-judgmental attitude towards individual requiring assistance •    Respond to callers’ request for assistance by assessing service needs and providing information and referrals as appropriate. Follow-up on referrals in order to assess outcomes, provide additional services, and document interaction with callers as required   •    Conduct aggressive outreach initiatives and participate in community events that will enhance awareness of United Ways’ Mission United program and generate 2-1-1 call volume  •    Establish and maintain working relationships with various organizations throughout San Antonio and Bexar County and utilize these efforts to enhance the mission of United Way and Mission United •    Make community presentations promoting United Way programs and services  •    Attend webinars and workshops as appropriate to maintain knowledge of issues facing veterans  •    Perform related duties as assigned by supervisor  EDUCATION AND EXPERIENCE•    DoD ID card holder •    High School Diploma - required; bachelor’s degree – preferred in Social Science, Education, or other related field of study. •    Two years or more experience in social service or resource referrals. •    Experience networking and communicating with military personnel and leadership. •    Experience in client outreach, recruitment, and client engagement •    Experience staffing a broad cross-section of volunteer leaders and/or non-profit partners. •    Experience in working effectively in multicultural environments. •    Strong relationships in the nonprofit, public and private sectors.   KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION •    Knowledge of the nonprofit arena and the ability to develop and maintain strong relationships with clients, community partners, donors and volunteers. •    Knowledge or prior understanding of the issues and struggles of military families and/or prior experience working in a direct service role with families in need and/or lived experience. •    Knowledge of the organizational and functional responsibilities and operations of military organizations. •    Cultivates and maintains positive relationships that promotes collaborative work with community partners. •    Outgoing, self-motivated, and independent in performing program outreach and recruitment. •    Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards individuals requiring assistance. •    Professional written, verbal, and interpersonal communication skills for engaging with internal staff, outside organizations, and clients. •    Professional demeanor, confident and goal oriented. •    Dynamic, authentic leadership and team building skills. •    Strong organizational skills •    Ability to manage multiple deadlines and priorities and problem-solve issues as they arise. •    Facilitation and presentation skills and experience. •    Committee-level volunteer management. •    Proficient in Microsoft Office Suite and competent with Adobe Products Suite  UNITED WAY COMPETENCIESCore Competencies (all United Way Professionals):Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand StewardBENEFITS •    Employer-subsidized healthcare plan with employer-funded HRA offered. •    Group dental, vision, life insurance and other insurance products available. •    Paid holidays, personal and sick leave time. •    403(b) retirement plan with employer matching available.WORK ENVIRONMENT •    Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. •    Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. •    Reliable transportation is required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. •    Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.         PHYSICAL DEMANDS •    Sedentary work on a PC; sitting for extended periods of time, routinely.  •    Movement within the office and during external meetings and events, regularly. •    Bends, stoops and twists, occasionally. •    Exerts up to 25 lbs. of force, occasionally. •    Facilitates, presents and collaboratively interacts with others, routinely. •    Perform repetitive tasks, i.e., typing and texting, routinely.The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.APPLY To submit your application visit <a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac…</a>.  •    Applications WILL NOT be accepted via email. •    Contact <a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org</a> should you experience problems submitting your application.United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | <a href="http://www.unitedwaysatx.org" target="_blank">www.unitedwaysatx.org</a>

United Way of San Antonio and Bexar County

MISSION UNITED Coordinator and Navigator

Volunteers United is a key program of the United Way of Hancock County. The Volunteer Coordinator engages diverse stakeholders to accurately assess community needs concerning volunteerism, service, and grants. They are strong in relationship building and highly organized.KEY RESPONSIBILITIES<ul><li>Articulate UWHC's message to inspire others to act in service to UWHC and our community</li><li>Develop and manage opportunities for volunteer service, matching corporate groups to projects, supporting capacity building to Hancock County non-profits through technical assistance and placement of volunteers and promoting the value of volunteer service and civic engagement through special projects and recognition events.</li><li>Coordinate office volunteer staffing to meet project deadlines</li></ul>VOLUNTEER COORDINATOR DUTIES<ul><li>Promote community volunteerism, the value of service, and civic engagement by collecting and disseminating info about volunteer needs and opportunities</li><li>Identify and develop new opportunities and facilitate placement of volunteers</li><li>Actively recruit volunteers for UWHC, partner agencies and other community orgs</li><li>Manage retention of volunteers to UWHC</li><li>Recruit and engage diverse community leaders to serve on the Volunteer Committee</li><li>Guide Volunteer Committee to develop, improve, execute volunteer processes, technologies, and projects to grow the Volunteer Center</li><li>Coordinate and supervise office volunteers, interns, and injured workers</li><li>Work with corporate, faith, government, and education sectors to promote volunteerism</li><li>Manage group volunteer experiences that deepen participants’ knowledge about community issues and their relationship with UWHC</li><li>Collaborate with corporations to meet corporate responsibility objectives &amp; strengthen volunteer policies</li><li>Develop service-learning opportunities and channels for youth volunteerism</li><li>Provide oversight of large-scale volunteer events such as Days of Caring</li><li>Provide training and technical assistance to enable volunteer success</li><li>Manage data measuring the effectiveness of volunteer recruitment, referral, and utilization</li><li>Recruit, engage and assist volunteers during times of large-scale disasters</li><li>Represent UWHC on the Local Emergency Planning Committee (LEPC/Red Cross) </li></ul>EDUCATION AND WORK EXPERIENCE<ul><li>Excellent organizational, planning, project, and time management skills</li><li>People-oriented with a strong history of service to your community</li><li>Proficient in business software and systems including all Microsoft Office programs. Experience with web-based data systems is a plus.</li><li>Critical thinker/problem solver - able to address complex issues to achieved desired results </li><li>Initiative for planning and developing new opportunities to increase UWHC's impact and meet community needs</li></ul>PERSONAL SKILLS<ul><li>Must be a people person who values relationship, a passion for UWHC's mission, and helping others</li><li>Enjoys building a program, creating and executing strategies, demonstrating leadership, working independently, and consistently producing high-quality work</li><li>Commitment to advocacy, diversity and serving the community</li><li>Ability to work in a fast-paced environment with multiple projects running simultaneously </li></ul>REPORTS TO: CEOSTATUS:  PART TIME/ HOURLY / NON-EXEMPT (with potential to explore moving to full time)

United Way of Hancock County

UNITED WAY OF HANCOCK COUNTY

Volunteer Coordinator

About United Way of Northern Utah (UWNU): United Way of Northern Utah is a 501(c)(3) non-profit organization, serving Weber, Morgan, Box Elder, and Oneida counties. Its mission is to unite people and organizations to build a healthy, stable, and well-educated community where individuals, families, and neighborhoods thrive. Website: <a href="http://www.uwnu.org" target="_blank">http://www.uwnu.org</a> Reports to:  Director of Education InitiativesDirect Reports: Community Literacy SpecialistGoal: United Way of Northern Utah is seeking an Impact Manager to support and drive 3rd and 8th-grade reading and math outcomes. This position will provide leadership and coordination to create and refine processes that support students to achieve and maintain grade-level reading and math benchmarks by working closely with school partners to scale effective intervention practices through volunteers, third-party partnerships, and other means. This position will also support the development and implementation of in-school and out-of-school strategies to foster student growth in reading and math through cross-sector collaboration.Summary of Work: The Impact Manager’s core function is to facilitate impactful partnerships that develop solutions capable of improving the lives of large numbers of students rather than focusing on a single program. This requires a unique individual who has the adaptive skill set to work across sectors and political perspectives. Competencies in results-based accountability, project management, continuous improvement, and adaptive leadership are essential in this role. Facilitating collaborative outcomes is not for everyone. We seek a capable, energetic, results-focused team member who is comfortable with the ambiguity of the development process with partners and ready to take this work to the next level.Key Responsibilities:<ol><li>Supervise the Community Literacy initiative and position.</li><li>Serve as the ‘backbone staff’ of reading and math initiatives in Ogden School District (OSD), ensuring strategies are well aligned, monitored for impact, and built collaboratively with OSD’s Student Achievement Team and Executive Director.</li><li>Strategy Development and Project Management<ol><li>Work with OSD to create and track specific performance measures for interventions and activities to demonstrate their impact.</li><li>Work alongside research and evaluation partners to develop and implement data-driven processes to determine the effectiveness of strategies implemented.</li><li>Manage the Consistent Volunteer initiative to provide OSD elementary schools with regular community volunteers as reading or math tutors during the school day and in after-school settings.</li></ol></li><li>Manage partner relationships, and provide support and follow-up for initiatives that include but are not limited to the following: <ol><li>University of Utah Reading Clinic - reading intervention in OSD junior highs, elementary, after-schools, and summer programming, </li><li>Weber State University WALDO Reads - Federal Work-Study student tutors within OSD schools</li><li>Americorps STEM Action Center       -  Math Mentor positions in OSD elementary schools</li><li>My Hometown Ogden &amp; The Church of Jesus Christ of Latter-Day Saints - community volunteers and service missionaries in OSD schools</li><li>AVID Tutoring - High school students providing math tutoring in OSD junior highs</li><li>Support the development of community engagement efforts in the “Science of Reading” led by OSD Adult Education</li></ol></li><li>Attend and participate in other local, regional, and state-level meetings as requested.</li><li>Actively participate in work related to grant writing, fundraising, and sustainability initiatives with corporate, foundation, and government representatives, as well as individual donors.</li></ol>Position Competencies:<ol><li>Capable of both independent work and excellent team collaboration</li><li>Ability to adapt to a changing environment and different contexts</li><li>Comfortable working across sectors (e.g. business, nonprofit, etc.) and using different frameworks/terminology to participate in collaborative decision-making</li><li>Self-driven - Takes initiative to get work done without prompting</li><li>Assertive - Regularly approaches partners, starts conversations, &amp; follows up</li><li>Adaptive - Comfortable navigating when to be flexible with partners and when to encourage change or develop accountability</li><li>Validating - Able to listen to understand partners’ efforts or experience and adjust solutions appropriately</li><li>Possess a growth mindset and open to feedback</li><li>Approach challenges with both confidence and humility</li><li>Knows when to stop and analyze a situation for redirection </li><li>Ability to build and maintain results-driven partnerships</li><li>Public speaking to both large and small audiences</li><li>Friendly and professional communication skills across all mediums</li></ol>Position Requirements:<ol><li>Bachelor’s degree or 2 years of professional work experience in education, human services, or a related field</li><li>Excellent organizational skills (including task and time management)</li><li>Demonstrated ability to manage several multi-faceted projects simultaneously with careful attention to detail and few mistakes</li><li>High standards of professional ethics and conduct</li><li>Demonstrated competency with cloud-based productivity tools and document management systems such as Microsoft Office Suite and Google Workspace (Google Drive).</li><li>Able to see both the details and the big picture</li></ol>Preferred Qualifications:<ol><li>3-5 years working as a K-6 teacher, intervention specialist, instructional coach, after-school manager, or related field</li><li>Bicultural/bilingual in English/Spanish</li><li>Experience managing complex, multi-stakeholder projects</li><li>Experience with Results Based Accountability</li><li>Familiarity and history of service within the landscape of community development and social services networks in Ogden</li></ol>Wage: $52,000 - $57,000  based on experience and qualificationsLocation: Ogden, UT (with hybrid/remote option, as appropriate)Hours: Full-time, exempt. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. United Way strives for employees to have great work-life balance and allows for remote work assuming it does not interfere with productivity, results, and/or quality of relationships with partners. Work hours are subject to change based on United Way events and activities happening in the communityBenefits: A comprehensive benefits plan includes vacation, sick, holidays, health, dental, vision, disability, life, and a 403(b) match of up to 10% of your salary after 1 year of employment.How to apply: Please send a cover letter and resume to Jill Browning, <a href="mailto:jbrowning@uwnu.org" target="_blank">jbrowning@uwnu.org</a> Closing date: May 26, 2024

Impact Manager - Reading and Math

<h2>Job Title:         Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:  Community Impact Coordinator</h2><h2>Department:  Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>                     Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services.  By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners </li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources </li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to <a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

General Description: Provides dedicated case management services to Veterans experiencing homelessness in a service intensive transitional residential housing program, focusing on an individualized service plan that yields long term housing stability outcomes. Case managers are expected to employ a strengths-based approach, which empowers and promotes the strengths and capabilities of Veterans. Primary Job Responsibilities &amp; Duties: <ol><li>Completes intake, assessment, service plans in coordination with client and within documentation standards set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED.</li><li>Holistically addresses the case management needs of the individual client.</li><li>Provides field-based, strength-based case management and service coordination that includes housing stabilization, money management, community integration, employment linkages, benefits establishment, linkage to community providers for services needed to assist clients in reaching the housing stability plan goals. </li><li>Develops or updates service plans with clients to address their changing needs and to facilitate referral to appropriate treatment or service providers or facilities. </li><li>Provides ongoing case management support to assess progress and ensure case plan outcomes are met or changed, as needed.</li><li>Utilize evidence-based practices in service delivery such as Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First Practices.</li><li>Maintains documentation and data entry standards as set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED, including HIPAA policies and procedures.</li></ol>Other Job Duties: <ul><li>Conducts assessments of the individual’s needs, financial stability, work experience, medical and behavioral health history, and more. </li><li>Develops actionable client directed individualized case plans, including identified strengths, needs, risks, assets, etc. to develop short- and long-term goals and objectives related to housing stability and financial prosperity. </li><li>Identifies needed resources and services.</li><li>Ensures programmatic compliance.</li><li>Performs drug testing on site and is able to identify Veterans in need of treatment services, as appropriate.</li><li>Conducts daily check-ins of client’s living environment, needs, barriers, activities, etc.</li><li>Creates an environment where people can feel welcomed, comfortable, understood, and esteemed.</li><li>Documents all client encounters, utilizing the Homeless Management Information System (HMIS) and other client information systems, within 24 hours of meeting with the client. </li><li>Other Duties, as assigned.</li><li>Manages a caseload of 25-30 individuals at all times.</li><li>Advocates on behalf of clients for services, basic needs, and other related issues. </li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of community resources and procedures for referring clients to appropriate resources.</li><li>Facilitates case consultation for client situations.</li><li>Establishes case plan goals and will review with clients at 30 day intervals. </li><li>Monitors client progress to ensure that clients are working towards a resolution of identified challenges to meet their housing stability goals. </li><li>When appropriate, ensures successful case closure, documentation, and transition. </li><li>Provides crisis prevention, intervention, and supportive counseling, as needed. </li><li>Performs other duties and assumes other responsibilities as assigned by supervisor. </li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts. </li></ul>Supervises: N/A – This position does not have any supervisory responsibilities. Education &amp; Experience:  <ul><li>Bachelor’s degree with major course work in social work, mental health, or other closely related field.  At least two (2) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention),community resource referral, or closely related work with preferred experience working with Veterans and/or persons with mental health conditions.  </li><li>Prior case management experience with knowledge of Veterans Administration related programming highly preferred. </li><li>Knowledge of evidence-based practices, outcome measurement, and quality management.  </li><li>Experience working with low income, homeless population, Veterans, military families, and/or service members strongly preferred. </li><li>Ability to communicate effectively with a diverse audience.  </li><li>Experience with Microsoft Office Suite to include MS Word, Excel, and PowerPoint. </li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.  </li></ul>Core Competency Requirements: <ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance United Way of Broward County’s mission.  </li><li>Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.  </li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of United Way of Broward County.  </li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.  </li><li>Seizes learning –Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.  </li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines and seeks help when needed in managing priorities.  </li><li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting. </li></ul>Environment &amp; Physical Demands:   <ul><li>The office environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work duties will also entail outside environments and exposure to elements.   </li><li>The employee will also work in a public service delivery environment that is open for business 24 hours per day, 365 days per year. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.  </li><li>Physical demands include sitting and/or standing for extended periods of time; bending; lifting approximately 25 pounds; and regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.    </li></ul>

United Way of Broward County

Case Manager-  GPD-SITH Pompano Beach

Summary:The Volunteer Income Tax Assistance (VITA) Program is a key part in the work done by United Way of the Plains Financial Stability focus area, which assists residents in becoming financially independent by focusing on education and services that build financial stability. The VITA Program Manager is responsible for the coordination and execution of the VITA program which provides free tax services for households that meet eligibility requirements.<a href="#_msocom_1">[DM1]</a> <a href="#_msocom_2">[MP2]</a> Key Responsibilities:Under the direction of the Vice President of Community Impact, the VITA Program Manager will assist in developing, implementing, and reporting on vital components of the VITA program. Candidate must have strong professional, interpersonal, project management and communication skills. Focus of responsibilities will include (and are not limited to): <ul><li>Project management of marketing and communication activities and collateral </li><li>Assist in volunteer recruitment, training, and retention<a href="#_msocom_3">[DM3]</a> <a href="#_msocom_4">[MP4]</a> </li><li>Planning and implementation of special events, such as Mega Tax Days </li><li>Coordination and implementation of outreach and education activities </li><li>Execute in-person outreach in assigned counties, engaging prospective partners, and building awareness of Financial Stability goals and services </li><li>Complete VITA training and certification in accordance with IRS and United Way of the Plains requirements </li><li>Grant writing, grant reporting</li></ul>Minimum requirements and qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. The ideal candidate will have the following education and skill requirements: • Strong interpersonal, written, and verbal communication skills • Great attention to detail • Strong problem-solving skills • Computer (Word, Excel, PowerPoint) • Demonstrated ability to work effectively with and gain the respect and support of varied and changing    constituencies including staff, community representatives, and volunteers• Ability to represent United Way with public/private partners across all levels of organizations • Ability to work independently, with proven time management skills•Self-motivated professional and team player who is inclusive, flexible, creative, curious, and energetic • Decisive and resourceful individual with the willingness to accept responsibility and take charge of results; able to pivot and problem solve • Must be available to work flexible hours during the tax season, including evenings and SaturdaysPhysical Demands:These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position:<ul><li>The employee is required to actively listen and communicate clearly. </li><li>The employee is required to speak publicly. </li><li>The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl. </li><li>Ability to lift and carry 25 pounds. </li><li>Vision abilities required by this job include close and far. </li><li>Ability to operate a computer keyboard, and lift files and reports. </li><li>Must have a valid driver's license and means of transportation.</li></ul>Non-Negotiable Hiring Criteria:<ul><li>Effective and skilled communicator in both one-on-one interactions and group settings. </li><li>Excellent writing skills. </li><li>Proficient in Microsoft Office applications (Excel and PowerPoint). </li><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.</li><li>Ability to interact in a positive way with individuals and groups. </li><li>Must be flexible and multitask oriented; can adapt to changing priorities. </li><li>Can work independently and responsibly while managing numerous projects simultaneously. </li><li>Dependable and reliable to meet deadlines; remains calm under pressure. </li><li>Lead by personal example; your word is your bond. </li><li>Possess excellent judgment and creative problem-solving skills. </li><li>Helps create a work environment that embraces and appreciates diversity.</li></ul>Core Competencies for all United Way Professionals <ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations. </li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal. </li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. </li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. </li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. </li></ul>How to Apply: Submit your cover letter and resume via email to: <a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “VITA Program Manager” in the subject line.Application Deadline: For priority consideration, apply by May 17, 2024; position will remain open until filled. More information about the United Way of the Plains can be found at <a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a> United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

VITA Program Manager

DEPARTMENT: Community Impact GRADE: 23 IMMEDIATE SUPERVISOR: VP, Ready Children EXEMPTION STATUS: Exempt DATE POSTED-INTERNAL/EXTERNAL: 05/2/2024 EXPIRES: 06/14/2024 JOB LOCATION: San Antonio, TX SALARY RANGE: $75,000 - $85,000 RELOCATION ALLOWANCE: No WORK MODALITY: On-site or Hybrid-remote (3 days on-site and up to 2 days remote) EMPLOYEE CLASSIFICATION: People Leader ABOUT US United Way of San Antonio and Bexar County (UWSA) unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis. JOB SUMMARY UWSA seeks a Director, Early Childhood Education to lead the overall success of early childhood education goals by leading the Building Quality Initiative and collaborating with local partners, stakeholders, providers and parents. The Director, Early Childhood Education is committed to strengthening early childhood education by increasing the number of quality centers in Bexar County. The Director, Early Childhood Education works collaboratively with United Way of San Antonio Ready Children Impact Council to ensure all children are happy, healthy and ready to enter kindergarten. The ideal candidate will have experience leading collaborative, cross-sector nonprofit partnerships and be familiar with Results-Based Accountability. This person will have the ability to work and communicate with a diverse set of stakeholders in a professional manner. The successful candidate will be flexible, self-motivated and able to work both independently and collaboratively. PRIMARY DUTIES AND RESPONSIBILITES • Accountable for serving as the lead convener with partner organizations in the Alamo Quality Pathway to promote an aligned approach to increasing the number of quality certified early childhood education programs. • Responsible for advancing UWSA’s early childhood education work with the guidance of UWSA’s Vice President, Ready Children and support from UWSA’s Early Childhood Education Coaches. • Communicate effectively with systems-level partners and funded partners regarding UWSA’s work progression related to increasing quality early childhood education in the community. • Manage and maintain data and performance metrics, including both qualitative and quantitative results, to quantify the impact of quality early childhood education efforts. • Ensure tasks related to the alignment of quality early childhood education efforts are completed in accordance with the indicators and strategies established to increase quality early child education centers with an equitable emphasis on the most vulnerable communities of San Antonio. • Collaborate with community organizations engaged in mapping community funding investments, needs and assets. • Identify and strengthen partnerships between early childhood-focused entities in Bexar County to reduce duplication of services, streamline efforts and strengthen the early childhood education system. • Work with United Way’s ReadyKidSA (RKSA) staff lead to inform regular convenings of the RKSA Coalition and RKSA Help Me Grow initiative for the purpose of aligning contributions, enhancing channels of communication between early childhood partners and building strategies for collaboration. • Create strong feedback mechanisms and provide timely actionable responses to ensure community input from parents, partners and stakeholders continues to inform early childhood education initiatives at UWSA. • Establish strong partnerships with Education Service Center, Region 20 and local Independent School Districts to support formal and informal partnerships between early childhood education centers and ISDs for the purpose of leveraging resources and increasing quality childcare. • Identify opportunities to share success stories around UWSA’s work in early childhood education and collaborate with the Marketing department to develop public-facing materials highlighting UWSA’s impact, with collaboration from systems-level partners as needed. • Engage and partner with higher education institutions working within the early childhood education arena in support of building a talent pipeline of quality early childhood educators. • In partnership with United Way’s early childhood staff team, manage additional opportunities supporting early childhood education initiatives. EDUCATION AND EXPERIENCE • Bachelor’s degree – required / master’s degree – preferred in Business, Education, Health &amp; Human Services, Public Policy or other related field of study. • Five years or more experience in the human services field, experience in Early Childhood Education, preferred. • Experience in program evaluation. • Strategic leadership of collective impact efforts. • Experience in working effectively in multicultural environments. • Strong relationships in the nonprofit, public and private sectors. • Staff and volunteer management. • Budget and fiscal management. KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION • Knowledge of the nonprofit arena. • Ability to develop and maintain strong relationships with clients, community partners, donors and volunteers. • Ability to identify and build opportunities and assist in educating and mobilizing networks of individuals, associations, agencies and institutions to support UWSA’s impact agenda. • Excellent verbal and written communication skills. • Professional demeanor, confident and goal oriented. • Self-motivated and creative. • Dynamic, authentic leadership and team building skills. • Strong organizational skills • Ability to manage multiple deadlines and priorities and problem-solve issues as they arise. • Strategic thinking ability. • Demonstrated independent decision-making and problem-solving ability. • Facilitation and presentation skills and experience. • Knowledge of Results-Based Accountability™, preferred. • Data utilization expertise related to community issues. • Budget management experience. • Committee-level volunteer management. • Relationship management with a broad array of individuals and organizations. • Attention to detail in a multitasking environment. • Proficient in Microsoft Office Suite. • Competent with Adobe Products Suite, preferred. UNITED WAY COMPETENCIES Core Competencies (all United Way Professionals): Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward Leadership Roles Competencies (building on Core Competencies): Talent Management &amp; People Development, Business Acumen &amp; Strategic Direction, Operational Planning &amp; Execution, Outward Turning BENEFITS • Employer-subsidized healthcare plan with employer-funded HRA offered. • Group dental, vision, life insurance and other insurance products are available. • Paid holidays, personal and sick leave time. • 403(b) retirement plan with employer matching available. WORK ENVIRONMENT • Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures. • Extended work on personal computing equipment, telephone, multi-functioning printer and calculator. • Reliable transportation is required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally. • Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours. PHYSICAL DEMANDS • Sedentary work on a PC; sitting for extended periods of time, routinely. • Movement within the office and during external meetings and events, regularly. • Bends, stoops and twists, occasionally. • Exerts up to 25 lbs. of force, occasionally. • Facilitates, presents and collaboratively interacts with others, routinely. • Perform repetitive tasks, i.e., typing and texting, routinely. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County. APPLY To submit your application visit <a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY." target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.</a> • Applications WILL NOT be accepted via email. • Contact <a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org</a> should you experience problems submitting your application. United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment. United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | <a href="http://www.unitedwaysatx.org" target="_blank">www.unitedwaysatx.org</a>

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