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<h2><strong>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</strong></h2><h2><strong>Reporting to:&nbsp; Community Impact Coordinator</strong></h2><h2><strong>Department:&nbsp; Community Impact and Operations</strong></h2><h2><strong>Classification: part-time available; Hourly wage</strong></h2><h2><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</strong></h2><h2><strong>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</strong></h2><h3><strong>Overall Purpose of this Role:</strong></h3><p>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.</p><h3><strong>Key Competencies</strong></h3><ul><li>Models <strong>kindness</strong> with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices <strong>responsiveness</strong> and <strong>accountability</strong> to all customers</li><li><strong>Communicates clearly</strong> and concisely with people from diverse backgrounds</li><li><strong>Coordinates</strong> with multiple partners&nbsp;</li><li><strong>Manages</strong> multiple case records including customer time as well as associated administrative duties and timelines</li><li><strong>Adapts</strong> to changing needs and service delivery systems</li><li>Practices professional <strong>boundaries</strong></li><li><strong>Advocates</strong> on behalf of those in need</li><li>Able to<strong> problem solve creatively</strong></li></ul><h3><strong>Key Responsibilities</strong></h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3><strong>Requirements</strong></h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul><p><strong>To apply:</strong></p><p><strong>Send your resume/inquiry to&nbsp;</strong><a href="mailto:info@uwvp.org" target="_blank"><strong>info@uwvp.org</strong></a></p>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate

<h2><i><strong>Purpose of Position</strong></i><strong>:</strong></h2><p>The Volunteer Coordinator position is responsible for leading the recruitment, placement, training, and retention of volunteers in support of the Volunteer Income Tax Assistance (VITA) program. This position plays a critical role in advancing the mission of United Way and the RealSense program by ensuring that all volunteer activities are aligned with IRS regulations, organizational goals, and community needs. The ideal candidate will bring strong organizational, communication, and community engagement skills, along with a passion for volunteerism and financial stability efforts.</p><p><i><strong>&nbsp;Key Responsibilities and Essential Functions</strong></i>:</p><ul><li>Lead the recruitment and retention of VITA volunteers.</li><li>Develop and implement grassroots recruitment strategies, engaging community partners and other local organizations.</li><li>Design and manage the full volunteer program lifecycle to ensure a high-quality volunteer experience.</li><li>Conduct comprehensive analysis on program volunteer data.</li><li>Train and manage site coordinators and volunteers in the accurate use of volunteer management software.</li><li>Ensure all VITA volunteers are IRS certified and compliant with IRS Volunteer Standards of Conduct and Quality Site Requirements.</li><li>Manage and provide technical assistance for the virtual, self-directed VITA certification process. &nbsp;</li><li>Maintain accurate records of volunteer certifications and submit timely documentation and reports to the IRS.</li><li>Develop and execute year-round communications and engagement strategies for volunteer retention, including survey administration and focus groups.&nbsp;</li><li>Collaborate with the Tax Program Manager to support tax site planning, operations, and volunteer placement.</li><li>Build and maintain relationships with business and community partners.</li><li>Collaborate with the Program and Services Coordinator on various initiatives.</li><li>Perform other duties and special assigned by RealSense Program Manager.</li></ul><p><i><strong>Experience/Position Requirements</strong></i><strong>:</strong></p><ul><li>High School Diploma. Two-year college degree preferred.</li><li>2–4 years of experience in volunteer management, nonprofit programming, or community engagement.</li><li>Strong organizational, interpersonal, and communication skills (verbally and in writing).</li><li>Experience with data analysis and reporting.</li><li>Ability to work independently and collaboratively across teams.</li><li>Proficient in Microsoft Office Suite; experience with volunteer management software is a plus.</li><li>Flexibility to work evenings and weekends during peak season.</li><li>Possess reliable transportation.&nbsp;</li></ul><p><i><strong>General Physical Requirements for Essential Functions of the Job:</strong></i></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required<i>.&nbsp;</i>Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.</p><p><i>This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.</i></p><p><i><strong>Additional Information:</strong></i>&nbsp;</p><p>The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;</p><p>We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;</p><p><i>United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.</i>&nbsp;&nbsp;</p><p>UWNEFL reserves the right to adjust work location</p>

United Way of Northeast Florida

Northeast Florida

Coordinator, Volunteer Services

2 Public Services Jobs