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<h2>Purpose of Position:</h2>The Volunteer Coordinator position is responsible for leading the recruitment, placement, training, and retention of volunteers in support of the Volunteer Income Tax Assistance (VITA) program. This position plays a critical role in advancing the mission of United Way and the RealSense program by ensuring that all volunteer activities are aligned with IRS regulations, organizational goals, and community needs. The ideal candidate will bring strong organizational, communication, and community engagement skills, along with a passion for volunteerism and financial stability efforts.&nbsp;Key Responsibilities and Essential Functions:<ul><li>Lead the recruitment and retention of VITA volunteers.</li><li>Develop and implement grassroots recruitment strategies, engaging community partners and other local organizations.</li><li>Design and manage the full volunteer program lifecycle to ensure a high-quality volunteer experience.</li><li>Conduct comprehensive analysis on program volunteer data.</li><li>Train and manage site coordinators and volunteers in the accurate use of volunteer management software.</li><li>Ensure all VITA volunteers are IRS certified and compliant with IRS Volunteer Standards of Conduct and Quality Site Requirements.</li><li>Manage and provide technical assistance for the virtual, self-directed VITA certification process. &nbsp;</li><li>Maintain accurate records of volunteer certifications and submit timely documentation and reports to the IRS.</li><li>Develop and execute year-round communications and engagement strategies for volunteer retention, including survey administration and focus groups.&nbsp;</li><li>Collaborate with the Tax Program Manager to support tax site planning, operations, and volunteer placement.</li><li>Build and maintain relationships with business and community partners.</li><li>Collaborate with the Program and Services Coordinator on various initiatives.</li><li>Perform other duties and special assigned by RealSense Program Manager.</li></ul>Experience/Position Requirements:<ul><li>High School Diploma. Two-year college degree preferred.</li><li>2–4 years of experience in volunteer management, nonprofit programming, or community engagement.</li><li>Strong organizational, interpersonal, and communication skills (verbally and in writing).</li><li>Experience with data analysis and reporting.</li><li>Ability to work independently and collaboratively across teams.</li><li>Proficient in Microsoft Office Suite; experience with volunteer management software is a plus.</li><li>Flexibility to work evenings and weekends during peak season.</li><li>Possess reliable transportation.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Coordinator, Volunteer Services

Job Title:&nbsp;Community Resource Program SupervisorFLSA Status:&nbsp; ExemptReports to:&nbsp;Senior Director of Community ProgramsCore Hours:&nbsp;&nbsp;&nbsp; Mon – Fri, &nbsp;8 AM – 5 PM onsiteSalary Range:&nbsp;starting $45,000, compensation commensurate with experience&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ROLE OVERVIEWThe Community Resource Program Supervisor will oversee and support the Community Resource Coordinator program across Cherokee, Spartanburg, and Union counties. This program is designed to assist families across a range of economic needs, with a focus on helping low- to moderate-income households: (1) meet critical needs, (2) overcome barriers to self-sufficiency, and (3) build a pathway to financial security. The Supervisor will manage all CRC staff, provide direct training and guidance, and contribute to shaping the strategic direction of our financial security initiatives. Additionally, the Supervisor will serve as a site coordinator during our VITA tax season.KEY RESPONSIBILITIES&nbsp;Works collaboratively with the Senior Director of Community Programs in support of the mission and vision of the Financial Stability Taskforce.&nbsp;<ul><li>In partnership with the Senior Director of Community Programs, manages partnerships with Community Resource Coordinator (CRC) sites.&nbsp;</li><li>Provide direct supervision of CRC team and provide proper recruitment/hiring, onboarding, training and evaluation of these staff members.&nbsp;</li><li>Maintain a medium case load: perform case management duties, including client intake interviews, referrals, and follow-ups using the assessment tools within Charity Tracker as well as other care coordination tools.&nbsp;</li><li>Successfully track, manage and report goal attainment.&nbsp;</li><li>Manage the oversight of the McKinney Vento restricted and homeless prevention funds for United Way as well as each CRC’s restricted funds.&nbsp;</li><li>Initiate collaborative opportunities and facilitate meetings that grow partnerships related to basic needs and financial stability services.&nbsp;</li><li>Participate in personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and other meetings.&nbsp;</li><li>Maintain integrity and keep all sensitive information confidential.&nbsp;</li><li>Must be able to work a flexible schedule with the possibility of some early morning and evenings.&nbsp;</li><li>Other duties as assigned.</li></ul>SKILLS &amp; QUALIFICATIONSYou must have:<ul><li>A bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field;&nbsp;</li><li>At least 3 years’ experience in program coordination;&nbsp;</li><li>At least 3 years of supervisory experience;&nbsp;</li><li>A passing a background check and drug screen to be considered for employment.&nbsp;</li><li>Excellent verbal, written, and interpersonal communication skills.</li><li>Strong ability to build relationships, collaborate across teams, and influence others.</li><li>Demonstrated customer service, professionalism, confidentiality, and ethical integrity.</li><li>Exceptional organizational skills with attention to detail, accuracy, and ability to multitask under pressure.</li><li>Adaptable, resourceful, and able to shift priorities in a dynamic work environment.</li><li>Proficient in standard software applications with the ability to learn and apply new tools.</li><li>Strong analytical and problem-solving skills with strategic thinking and decision-making capabilities.</li><li>Comfortable presenting to diverse audiences and interpreting complex documents or regulations.</li><li>Reliable with consistent attendance, a valid driver’s license, and daily transportation.</li><li>Willingness to obtain VITA certification and serve as a tax site coordinator, supporting volunteer and CRC teams during tax season.</li></ul>Bonus points if you have:<ul><li>At least 3 years of case management, coaching, or mentoring.&nbsp;</li></ul>WHY JOIN US?<ul><li>Competitive benefits<ul><li>Insurance: We offer medical, dental, and vision insurance. Employee-only dental and vision coverage, as well as supplemental life/AD&amp;D insurance, short-term disability insurance, long-term disability insurance, and two employee assistance programs, are provided at no cost.</li><li>Retirement: 401k with 3% safe harbor contribution and up to 2% discretionary employer match.</li><li>Time away from work: 13 annual holidays, paid annual vacation time accrued based on tenure, paid annual sick leave, up to 4 weeks of paid family care leave and 4 additional weeks of unpaid family care leave.</li><li>Earned Wage Access: We partner with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.</li></ul></li><li>Flexible work environment&nbsp;</li><li>Supportive and caring team&nbsp;</li><li>Opportunity to make a difference in our community</li></ul>OUR COMMITMENT TO OPPORTUNITY FOR ALLWe believe that everyone deserves the opportunity to thrive. And that means everyone.<ul><li>We value the visible and invisible qualities that make you who you are.</li><li>We welcome that every person brings a unique perspective and experience to advance our mission and strengthen health, youth opportunity, community resiliency, and financial security across our community.</li><li>We believe that each United Way community member, donor, volunteer, advocate, and employee must have access to solving community problems.</li><li>We strive to include practices promoting access and involvement of all community members at the center of our daily work.</li><li>We commit to using these practices for our business and our communities.</li></ul>Read more at&nbsp;<a href="https://www.uwpiedmont.org/diversityequityinclusion" target="_blank">https://www.uwpiedmont.org/diversityequityinclusion</a>.&nbsp;PHYSICAL DEMANDS and WORK ENVIRONMENT&nbsp;This role includes a variety of activities such as sitting, standing, talking, and using a computer or phone. Occasionally, tasks may involve reaching, bending, kneeling, or lifting and moving items up to 25 pounds. The work environment is typical of an office setting, with moderate noise from phones, printers, keyboards, and visitors. It also involves working at a desk, computer terminal, or in conference rooms.We are committed to creating a workplace where everyone feels included. If any of these tasks or conditions present challenges, we’re happy to explore reasonable accommodations to support your success and comfort in this role.The United Way of the Piedmont has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the United Way of the Piedmont reserves the right to change this job description and/or assign tasks for the employee to perform, as the United Way of the Piedmont may deem appropriate.&nbsp;HOW TO APPLYWe know that not everyone checks every box on a job description, and that’s okay! If you’re excited about this role and believe you could contribute to our team, we encourage you to apply. We value diverse skills, experiences, and perspectives, and we’re committed to building a workplace where everyone feels they belong.United Way of the Piedmont is an Equal Opportunity Employer and Employer of National Service, AmeriCorps, Peace Corps, and other National Service. Alumni are encouraged to apply.To apply, please email your resume, cover letter, and salary requirements to&nbsp;<a href="mailto:hr@uwpiedmont.org" target="_blank">hr@uwpiedmont.org</a>.

United Way of the Piedmont

Community Resource Program Supervisor

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

3 Public Services Jobs