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Title: Student Success Program DirectorReports to:&nbsp;Director of Collective ImpactSupervises:&nbsp;Community School Manager, Member Support CoordinatorsUnited Way of Northern Utah Mission: We unite people and organizations to build healthy, stable, and well-educated communities where individuals, families, and neighborhoods thrive.Student Success Program Mission:&nbsp;The Student Success Program (SSP) is an AmeriCorps program that provides caring mentors in schools to help students increase engagement and discover their strengths. To do this, AmeriCorps members work 1:1 with a caseload of students to help them increase attendance, improve academic abilities, ensure basic needs are met, and support social/emotional growth. The program also provides AmeriCorps members with excellent training and support as they gain marketable skills and experience and prepare for a lifetime of meaningful contributions.AmeriCorps Summary:&nbsp;AmeriCorps is the federal agency for national service and volunteerism. AmeriCorps provides opportunities for Americans of all backgrounds to serve their country, address the nation’s most pressing challenges, and improve lives and communities. AmeriCorps aims to improve lives, strengthen communities, and foster civic engagement through service and volunteering.&nbsp;Summary of Work:&nbsp;The Student Success Program (SSP) Director plays the critical role of guiding the SSP to be sustainable and effective. The director will lead the strategic development and execution of the program to ensure all stakeholders have an exceptional experience.&nbsp; The program director is primarily responsible for: creating strategic plans, logic models and action plans that align with grant requirements and program evaluation; developing and maintaining relationships with host sites, members, staff, and other key stakeholders to ensure successful implementation with high fidelity to the SSP AmeriCorps model; and ensuring that the program meets all standards and requirements of AmeriCorps grants.Key Responsibilities:&nbsp;Program Development and Outcome Measurement<ul><li>Lead strategic planning related to program growth and site promotion including communications, host site and member recruitment, retention, training, and development.</li><li>Ensure sound organizational management and documentation practices are compliant with federal laws and regulations, AmeriCorps requirements, and UServe policies and procedures.</li><li>Ensure the program adheres to policies, procedures, and systems that promote inclusivity and provides continuous feedback for improvement to UServe and other program stakeholders.</li><li>Guide evidence based practices for program evaluations.</li><li>Define and continuously improve how the program activities will lead to short and long term results, including performance measures with outcomes.</li></ul>Financial<ul><li>Manage the Student Success budget in collaboration with the UWNU finance team with strict adherence to AmeriCorps grant requirements and provide for accurate documentation.</li><li>Adhere to and communicates fiscal policy amendments, developments, and updates to respective team members.</li><li>Lead the annual effort to write and submit the AmeriCorps competitive and/or continuations grants and progress reports through UServe.</li><li>Identify funding opportunities and support grant writing efforts to secure additional funding for program initiatives.</li></ul>Compliance/UServe Utah requirements<ul><li>Attend UServe Utah’s quarterly program director meetings and monthly Training and Technical Assistance Calls</li><li>Respond to fiscal monitoring and program visits by UServe Utah</li><li>Maintain and lead an advisory committee to advise and support the SSP</li><li>Collect quarterly data from sites and review for accuracy in collaboration with internal and external partners</li><li>Create quarterly progress reports to monitor achievement of performance measures to be submitted to UServe Utah</li><li>Complete annual trainings in FERPA; Fraud, Waste &amp; Abuse; and National Service Criminal History Check (NSCHC) Training</li><li>Maintain the highest standards of student data confidentiality and FERPA compliance</li></ul>Oversight of Host Sites and Member Placement<ul><li>Support districts in securing AmeriCorps members by developing clear processes and materials to aid in recruitment, hiring, and retention.</li><li>Ensure host site accountability to program expectations and requirements as outlined in the SSP AmeriCorps host site agreement.</li><li>Develop strong partnerships with host sites to support overall program goals, ensure fidelity to the SSP AmeriCorps program model, and promote quality member experiences.</li><li>Ensure propers training and monitoring of SSP AmeriCorps host sites and members.</li><li>Manage school and district MOUs regarding AmeriCorps member placement, host site expectations and SSP staff expectations, and student data reporting</li><li>Manage the recruitment-to-placement processes for each of the districts in which the SSP operates. This will include ensuring compliance with all member onboarding and exit procedures and documentation.&nbsp;</li></ul>Leadership and Supervisory Duties<ul><li>Supervise, train, evaluate, and support SSP staff (2-4 FTE)</li><li>Ensure equitable distribution of workload and duties amongst team members</li><li>Foster a culture of innovation and collaboration within the team, encouraging creative problem-solving and exploration of new ideas.</li><li>Oversee consultants who provide subject matter expertise to the program</li><li>Participate in United Way’s Department Leadership team, demonstrating a commitment to building collaboration among managers, staff, programs and departments.</li><li>Work collaboratively with UWNU leadership to uphold the vision, mission, and values of UWNU and integrate the SSP into the Collective Impact division and organization-wide strategic plan.</li></ul>Required Competencies:<ul><li>Leadership - Ability to supervise, mentor, and evaluate program staff while maintaining a positive and safe work environment.</li><li>Attention to Detail - Ability to ensure accuracy in documentation, compliance with policies and quality assurance in program execution which includes maintaining compliance with AmeriCorps and UServeUtah policies, procedures, rules, statutes, regulations, terms, and conditions.</li><li>Data-Driven - Ability to track, collect, manage, analyze, and make timely decisions based on data to prioritize continuous improvement processes to refine program execution.</li><li>Action Oriented - Ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.</li><li>Drives Results - Ability to consistently achieve results, even under tough circumstances.</li><li>Adaptability- Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well</li><li>Team Player - Ability to work well with others to achieve a shared goal, while also contributing to the overall organization and team's success.</li><li>Project Management - Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Tech Proficiency -&nbsp; Comfortability with using digital tools such as DocuSign, email and calendar platforms, Microsoft Office, and Google Suite.</li><li>Written and Verbal Communication -&nbsp; Ability to communicate effectively with diverse stakeholders (schools, volunteers, team members, etc.) through emails, reports, etc.</li><li>Relationship Building - Ability to engage, motivate, and maintain positive relationships with families, volunteers, and community members</li><li>Process Improvement - Ability to use analytical skills to identify inefficiencies and recommend updates to process mapping and operations, ensuring smoother workflows</li><li>Empathy &amp; Patience - Willingness to understanding and accommodating the needs of diverse stakeholders particularly in a supportive school-based role</li><li>Problem-Solving - Ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment</li></ul>Required Qualifications:<ul><li>Bachelor’s degree in education, social sciences, human services or related field OR equivalent combination of education and experience.</li><li>Must pass state and federal criminal background checks as defined by the AmeriCorps program and UServe Utah.</li><li>At least 2 years of experience in Project Management</li><li>Strong skills in Microsoft Office/Google Suite productivity tools&nbsp;</li><li>High standards of professional ethics and conduct.&nbsp;</li><li>Willingness to work a flexible schedule including some evenings and weekends, and travel throughout the state of Utah.</li></ul>Preferred Qualifications:<ul><li>Masters degree in education, social work, public administration, business administration, or related field and/or&nbsp;8+ years work experience in education or human services</li><li>Prior experience with AmeriCorps program. </li><li>Demonstrated understanding of school environment and the community school strategy</li><li>Experience working on state or federally funded projects.</li><li>Experience supervising professional staff</li></ul>CompensationWage: $65,000 - $75,000Benefits:A comprehensive benefits plan includes vacation, sick, holidays, health, dental, vision, and life and an organization-matched 403(b) plan of up to 10% after one year.Location:&nbsp;Ogden, UTHours: Full-time, exempt. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. United Way strives for employees to have great work-life balance and allows for occasional remote work assuming it does not interfere with productivity, results, and/or quality of relationships with partners and is pre-approved with the direct supervisor. Work hours are subject to change based on United Way events and activities happening in the community. This position requires substantial overnight travel during certain times of year, providing support to site supervisors at schools and to the AmeriCorps members throughout the state of Utah.Physical Requirements: The Student Success Program Director will work in an office sitting for extended periods using computer, keyboard, and mouse repetitively. Must be able to lift, carry, push/pull items weighing up to 20 lbs.<h2>How to apply: Send a cover letter AND resume to UWNU Hiring at&nbsp;<a href="mailto:hiring@uwnu.org" target="_blank">hiring@uwnu.org</a>.&nbsp; Applications will NOT be considered without providing BOTH a cover letter AND resume. You may address cover letters and other communications to the SSP Director Hiring Committee. Please include the title of the job in the subject line and/or attachments of your email.&nbsp;</h2><h2>Closing date:&nbsp;January 5, 2025</h2>NOTE: The statements in this position description are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of the person employed. Also, the statements do not establish a contract for employment and are subject to change at the discretion of the employer. If you have additional questions or concerns related to this position or job posting, please email Madeline Robles, Director of Human Resources, at&nbsp;<a href="mailto:mrobles@uwnu.org" target="_blank">mrobles@uwnu.org</a>Nondiscrimination Hiring StatementUnited Way of Northern Utah recognizes that in order to accomplish our mission, we must strive to invest in recruiting and developing a team that reflects the broad diversity of our community. Our core values of inclusion, clear sense of service, integrity, positive attitude, innovation and equity are the foundation of our organization and propel our work forward, including in the areas of recruitment and retention. As an equal opportunity employer, UWNU encourages applications from all individuals regardless of age, gender, race, ethnicity, sexual orientation, marital status, physical ability, or any other legally protected basis. We evaluate all candidates on a merit basis.

Student Success Program Director

Title: 211 CoordinatorReports To:&nbsp;211 Regional Director (Northern Utah Region)United Way of Northern Utah Mission:&nbsp;We Unite people and organizations to build healthy, stable and well-educated communities where individuals, families, and neighborhoods thrive.Summary:&nbsp;The 211 Coordinator is a key member of the 211 Northern Utah Team, responsible for the comprehensive management of the 211-Database that comprises local community services and resources across three counties served by the United Way of Northern Utah (UWNU), including Weber, Morgan, and Box Elder counties. This role entails direct communication with partner organizations to ensure accurate information for 211 callers and participating in community outreach events to build relationships and gather information. This role includes responding to 211 requests through phone, text, in-person, and email and tracking data on referrals and service navigation efforts for UWNU. Strong organizational, communication, and interpersonal skills are essential, and experience in community outreach is preferred.Key Responsibilities:211 Database Management<ul><li>Monitor and continuously update highly-used community services by collaborating with local providers to ensure they are portrayed accurately in the 211 database and website. This includes activating seasonal services and reflecting changes in agencies and programs.</li><li>Conduct annual updates for all local providers in the 211 database using various communication channels. Follow InformUSA standards and statewide style guidelines to ensure compliance with contractual quality requirements</li><li>Create resource lists of local community services for special needs populations.</li><li>Address concerns of stakeholders and partners as they arise and occasionally meet with local service providers to understand services to the community.</li><li>Work with the 211 Statewide Team to implement strategic priorities in the UWNU service area.&nbsp;</li></ul>Resource Navigation &amp; Data Tracking<ul><li>Assist high-needs clients by providing short-term case management and service navigation to identify their needs and help them stabilize their situation. Conduct follow-up calls with clients. Navigating assistance requests from various channels, including calls to UWNU and the 211-connection center, walk-ins, and referrals from schools and community partners.</li><li>Oversee data tracking and reporting regarding service navigation and referrals. Collect and prepare monthly reports for the 211 statewide system.</li><li>Occasionally attend community outreach events as assigned by the supervisor to represent 211 in the community. Gather new partner information to incorporate into the database and develop relationships with local partners and clients.</li></ul>Administrative Duties<ul><li>Represent 211 on the UWNU Data Committee that focused on standardizing data practices and policies. Implement the committee’s plan for the 211 program.&nbsp;&nbsp;</li><li>Share and promote current and new services/resources awareness to internal and external partners.&nbsp;</li><li>Support United Way annual events, fundraising efforts, and other activities as assigned.</li><li>Attend UWNU Staff meetings and other team meetings as needed.&nbsp;</li><li>Perform other related duties as assigned by the supervisor.</li></ul>Required Competencies:<ul><li>Written and Verbal Communication: Strong ability to communicate in a friendly and effective manner with persons with diverse backgrounds via phone, emails, verbal conversations, reports, and presentations.</li><li>Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Tech/data Proficiency: Comfort with databases, customer relationship management software, Microsoft 365 and Google Suite.</li><li>Team Player: Works well with others to achieve a shared goal, while also contributing to the team's success.</li><li>Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, with the ability to identify and correct errors, follow procedures precisely, and maintain high standards of quality in work.</li><li>Relationship Building: Ability to engage, motivate, and maintain positive relationships with community members, community partners, and colleagues.</li><li>Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment</li><li>Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well</li><li>Action-oriented: Look for new solutions to old problems and take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.&nbsp;</li><li>Responsive: Ability to respond promptly, prioritize inquiries, and act as needs arise.</li><li>Self-Starter: Demonstrates the ability to work independently and take initiative, by possessing a proactive approach to work, anticipating challenges, and resolving them efficiently while maintaining accountability for deliverables..</li><li>Open to Feedback: Encourages a feedback-rich environment by soliciting input and fostering open communication within the team.</li></ul>Position Requirements:<ul><li>Minimum 1 year post-secondary education/training or equivalent experience.</li><li>Bi-lingual English/Spanish</li><li>Strong customer service skills, including exceptional telephone etiquette with the ability to calmly treat partners and clients with dignity, respect, compassion, understanding, and empathy.</li><li>Comfort with technology, including typing while speaking on the phone, reviewing multiple screens, utilizing text and chat, and using Microsoft Office products, particularly Microsoft Excel and Outlook email</li><li>Ability to maintain a flexible work schedule, adjust as needed to occasional evening and weekend activities and events, and occasional local travel within the UWNU service area of Northern Utah.&nbsp;</li><li>Must possess a valid driver's license, auto insurance, and daily access to a reliable vehicle to fulfill job responsibilities, including occasional travel within the service area (mileage reimbursed).</li></ul>Preferred Qualifications:<ul><li>Basic knowledge of database functions and Salesforce CRM.</li><li>Intermediate skill level or above with Microsoft Excel.</li><li>Familiarity and experience with local Health and Human Services agencies and/or nonproﬁt organizations in Northern Utah.</li></ul>Compensation:Wage: $18 - $21 per hour, based on experience and qualiﬁcationsBenefits: A comprehensive benefits plan includes paid vacation, sick, and holiday time; access to supplemental insurance options, and an organization-matched 403(b) plan of up to 10% after one year of employment.&nbsp;Location: Ogden, UT (2955 Harrison Blvd). This position requires regular attendance, collaboration, and interaction with team members and community members. Occasional travel may be needed to the Salt Lake United Way Office and within the UWNU service area, which includes Weber, Morgan, Box Elder, Cache, and Rich counties.Hours: Part-time, non-exempt. United Way hours of operation are Monday-Friday, 8:00am to 5:00pm. Work hours are subject to change based on United Way events and activities happening in the community.How to apply:&nbsp;Send a cover letter AND resume to UWNU Hiring at&nbsp;<a href="mailto:hiring@uwnu.org" target="_blank">hiring@uwnu.org</a>. &nbsp; Applications will NOT be considered without providing BOTH a cover letter AND resume. You may address cover letters and other communications to the 211 Coordinator Hiring Committee. Please include the job title in the subject line and/or attachment names in your email.&nbsp;UPDATED Closing Date: January 1, 2025

211 Coordinator

Specialist (Grant funded)Department:&nbsp;&nbsp;&nbsp; CI – Commission on Behavioral Health and Drug Prevention&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;￼Director, Commission&nbsp;General Description:&nbsp;This position will work to empower communities to promote alcohol and drug free lifestyles; build community structures to support those lifestyles; and encourage and support coordinated, systemic approaches to the prevention of substance use (Grant funded position).Primary Job Responsibilities and Duties:&nbsp;<ol><li>Provides and arranges training, technical assistance, and workforce development for providers, community coalitions and Broward County residents related to Substance Use Prevention and Mental Health Promotion topics.&nbsp;</li><li>Works within the Commission on Strategic Plan implementing Information Dissemination, Substance Use Prevention Evidence-Based programs or other promising practices.&nbsp;</li><li>Establishes both formal and informal alliances with organizations which have similar or allied goals, such as the school board, local law enforcement, health care providers, community-based centers, faith-based leaders and service providers.&nbsp;</li></ol>.Other Job Duties:&nbsp;<ol><li>Manages and implements community initiatives such as Latino Initiatives, Community Health Workers, Faith Based Taskforce and Community Response Team.&nbsp;</li><li>Meet with and enlist key local stakeholders, coalitions, and service providers to promote the goals of the Commission on Behavioral Health and Drug Prevention.</li><li>Organizes, coordinate or assist in the organization of activities, such as the annual Hispanic Parenting Conference, Health/Community Fairs, Town Hall meetings, Commission task forces and other educational presentations to support prevention awareness consistent with the Community Action Plan.&nbsp;</li><li>Responsible for completing all mandatory support documentation and data entry which complies with contract requirements for timeliness and accuracy.</li><li>Responsible for prompt compliance with all Commission on Behavioral Health and Drug Prevention and/or United Way of Broward County regulations and requirements.</li><li>Maintains productivity requirement and expected billable units per week.</li><li>Responsible and accountable for attendance at Commission Meetings supervision meetings, and audit preparation meetings.</li><li>Serves as a customer service role model to ensure a positive relationship in interactions with all clients, the community, and peers.</li><li>Perform duties as needed and/or requested to support and maintain accreditation standards and continuous quality improvement of the Commission on Behavioral Health and Drug Prevention and United Way of Broward County.</li><li>Must be able to work evenings/weekends and maintain reliable transportation.</li><li>Must be able to be at work on a consistent basis with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position daily.</li><li>Responds appropriately and effectively to the diversity of co-workers, consumers and stakeholders.&nbsp;</li><li>Takes responsibility for other assignments as they arise in the development of UWBC activities.</li><li>Coordinates planning and requests from other Divisions that relate to UWBCCBH&amp;DP.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ol>Supervises: Volunteers if applicableEducation &amp; Experience:&nbsp;Combination of education and experience represented by:<ul><li>Bachelor's degree or at least 4 years’ experience working in the Mental Health and Substance Use related field.&nbsp;</li><li>Experience in Human Services Substance Use/Mental Health, community organization, program outreach and training facilitation, required.&nbsp;</li><li>Certified Prevention Professional, preferred.</li><li>Administrative &amp; supervisory experience working with volunteers.&nbsp;</li><li>High Proficiency required in Excel and other related computer programs.</li><li>Bilingual Proficiency in other languages such as Spanish, Creole, and or Portuguese, preferred.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp;Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Prevention Specialist 

Overall Purpose of this Role: This relationship-focused servant leader helps to support resource development and fundraising strategies on the Virginia Peninsula. This position oversees the United Way of the Virginia Peninsula volunteerism efforts, affinity programs, and donor relationships. &nbsp;As the community fundraiser, funds raised by UWVP are mobilized and leveraged to support direct-service nonprofit organizations, build and support collaborative solutions, and to ensure that households in our community can access assistance for basic needs and long-term supports. The Donor Relations Manager has a critical role in creating unforgettable experiences that resonate with our donors and volunteers, driving meaningful change.Volunteerism • Leads United Way’s annual Day of Caring volunteer event alongside volunteer committees, sponsors, and other staff • Works to connect individuals and groups to volunteer projects available on the Virginia Peninsula • Manages and promotes Volunteer Peninsula, an online volunteer engagement platform • Assists local nonprofit organizations in posting projects and recruiting volunteers • Support UWVP outreach efforts associated with workplace campaigns and community impact in order to mobilize volunteers • Build and uphold organization-wide best practices for volunteer management and retention Donor Retention • Build, manage, and grow a portfolio of donor accounts for the purpose of stewarding and cultivating new and ongoing relationships • Lead the charge for transformative engagement by developing and executing innovative strategies that foster a sense of belonging and purpose within our diverse donor communities • Unleash your creativity to develop and craft impactful experiences that go beyond mere recognition, but that educate, inspire, and forge lasting connections. Every touchpoint is an opportunity to showcase gratitude, impact, and the power of collective giving • Support and leverage workplace campaigns and other resource development strategies to provide continual donor communications and engagement &nbsp;Affinity Programs • Harness the power of donor communities to increase giving and amplify their impact in our community o Emerging Leaders Society (ELS): A group of passionate, like-minded, community-focused professionals under the age of 40 who serve our neighbors in need and develop as active advocate leaders for change o Women United (WU): Women United harnesses the power of women to improve the quality of life for women and children on the Virginia Peninsula • Facilitate affinity group programming that provides opportunities for volunteerism, networking, and enrichment • Maintain and grow peer-to-peer fundraising initiatives that are founded in connectedness and impact • Develop new Affinity groups similar to ELS and WU based on research, discussions with donors, and network-wide innovationsKey Competencies • Volunteer Coordination: Proven ability to recruit and engage volunteers • Relationship Building: Ability to engage, motivate, and maintain positive relationships with donors, volunteers, community members, and colleagues • Team Player: Works well with others to achieve a shared goal, while also contributing to the team’s success • Collaborative: Understands the roles and contributions of all community sectors and mobilize resources (financial and human) through meaningful engagement • Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines • Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, with the ability to identify and correct errors, follow procedures precisely and maintain high standards of quality in work • Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment • Adaptability to Change: Willingness to adapt to new process, technologies, and program requirements, and help others adjust as well • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact • Action-Oriented: Look for new solutions to old problems, take on new opportunities, and approach challenges with a sense of urgency, high energy, and enthusiasm • Responsive: Ability to respond promptly to internal and external customers, prioritize inquiries, and act as needs arise &nbsp;Qualifications and Experience: • Minimum of 3 years’ experience in nonprofit fundraising or related role • Undergraduate degree in Business Administration, Human Services, or related field • Experience working with volunteers. Preferred professional/leadership experience in the nonprofit sector • Or, a comparable combination of education and work experience • Technical proficiencies in Microsoft Office Suite, internet search engines as an end user, and social media platforms • Ability to be up and moving around for long periods of time, up to 8+ hours a day for events and independently complete event set up that may require moving up to 30 pounds • Valid driver’s license, automobile insurance, and reliable transportation This position works in-office and in the community. Remote and hybrid options are not available. Interested candidates should send their resume to <a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>.

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Donor Relations Manager

Job TypeFull-timeDescriptionWE LOVE WHAT MAKES YOU UNIQUEYour perspective fuels our mission-driven work at United Way of Greater New Haven. We are committed to building a team that is inclusive across race, gender, age, religion, identity, and lived experience. As an organization, we are <a href="https://www.uwgnh.org/equity-statement" target="_blank">committed</a> to addressing systemic racism and injustice in our community, our partnerships, and our practices.WHO WE ARE LOOKING FORAre you passionate about using your organizational talents as a force for good in our community? Are you the type of person who pays attention to details and can support a team to reach their goals such as ending homelessness in greater New Haven?&nbsp;United Way is seeking a CAN Entry Coordinator who is passionate and organized to serve as the support that keeps CAN back-bone staff and community partners operating at their highest potential to ultimately end homelessness in our region.&nbsp; This person will provide critical administrative and data management support to the Greater New Haven Coordinated Entry system, to ensure that progress is continually made towards meeting system goals. Salary is $42,000-$47,000/year and includes benefits.KEY AREAS OF RESPONSIBILITYSupport Coordinated Entry.Coordinated Entry is the process of assessing and connecting households experiencing or at imminent risk of homelessness to resources and supports. You will assist the CAN Entry Manager in ensuring this process runs as efficiently as possible. This includes but is not limited to filling emergency shelter beds in a timely manner, updating the regional shelter waitlist, and covering assessment appointments whenever needed.Provide support to monitor system performance and drive improvement.If that statement gets you excited, keep reading. If not, this position may not be for you. This person will provide technical support to our Entry Manager by running reports in excel, creating charts, and updating data as needed. They will also monitor and maintain accurate lists for households seeking emergency shelter. The right candidate will be:<ul><li>Skilled in viewing and analyzing data to provide suggestions for continuous improvement.</li><li>Comfortable with being client facing and fielding phone calls from clients who continue to need emergency shelter.</li></ul>Support collaborative activities for the CAN.Coordination and collaboration are key ingredients to the success of the CAN and reaching our goal of ending homelessness. As part of the United Way team, the CAN Entry Coordinator will assist in setting up committee meetings, and work with co-chairs to develop, circulate and distribute meeting materials. This position will also ensure transparency of the CAN by maintaining and updating CAN policies and procedures and other CAN documents.You will work as part of a team.You will work closely with every department at United Way. You will collaborate with our marketing team to tell the story of United Way to ensure that our community understands the work and impact of ending homelessness in our community. You will also maintain good working relationships with community, nonprofit and business leaders in the region. And of course, there will be other duties as assigned.RequirementsMINIMUM QUALIFICATIONS:<ul><li>Bachelor’s degree preferred with at least one year of relevant experience; equivalent life experience may be substituted for education.</li><li>Advanced proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.</li><li>Excellent organizational skills and attention to detail.</li><li>Strong communication skills, including basic business writing skills and positive phone personality with active listening skills.</li><li>Ability to work independently, adjusting to changing priorities.</li><li>Ability to work with groups and balance multiple points of view.</li><li>Ability to establish and maintain high quality relationships with a variety of stakeholders.</li><li>Ability to speak and write clearly and concisely for a broad audience.</li><li>Highly motivated and creative problem solver.</li><li>Ability to relate to people of different economic and ethnic backgrounds.</li><li>Ability to be diplomatic when working with staff from other agencies and clients in crisis.</li></ul>DESIRED KNOWLEDGE &amp; SKILLS:<ul><li>Experience working with various types of databases and content management systems is preferred.</li><li>Knowledge of CT HMIS is preferred.</li><li>Ability to develop visual presentations of data/metrics is preferred.</li><li>Knowledge of the challenges and barriers that homeless people face is preferred.</li><li>Preference given to bi-lingual, Spanish speaking applicants.</li></ul>SUPERVISORY RESPONSIBILITIES:NoneWORKING CONDITIONS:&nbsp;<ul><li>Normal office environment with little exposure to dust, noise, or temperature.</li><li>Hybrid position, expected to work 2 days/week in our New Haven office.</li><li>Ability to lift up to 20 pounds.</li><li>Extended viewing of computer monitor.</li><li>Local and statewide travel is required; out of state travel as needed.</li></ul>SALARY RANGE:?$42,000-$47,000 annual salary plus competitive benefits packageIn accordance with organizational policies, this position requires a criminal background check as a condition of employment.ABOUT UNITED WAYUnited Way of Greater New Haven brings people and organizations together to create solutions to Greater New Haven’s most pressing challenges in the areas of Education, Health, and Financial Stability grounded in racial and social justice. We tackle issues that cannot be solved by any one group working alone. We operate according to these organizational <a href="https://uwgnh.org/sites/uwgnh/files/2024-03/UWGNH%20Our%20Values%202024-website.pdf" target="_blank">values</a>.United Way is an Equal Opportunity Employer.Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. United Way of Greater New Haven is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!Salary Description$42,000-$47,000 annuallyTo Apply: <a href="https://recruiting.paylocity.com/Recruiting/Jobs/Details/2899432" target="_blank">United Way Of Greater New Haven Inc - Coordinated Access Network (CAN) Entry Coordinator</a>

The United Way Of Greater New Haven

Coordinated Access Network (CAN) Entry Coordinator

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

Community Assistance Network (CAN) Advocate 

General&nbsp;Description:&nbsp;This position&nbsp;is&nbsp;responsible&nbsp;for&nbsp;assisting&nbsp;Veterans enrolled in housing subsidy programs with achieving successful housing stability outcomes by providing assistance with navigating resources and ensuring timeliness of rent payments.&nbsp;<h2>Primary&nbsp;Job&nbsp;Responsibilities&nbsp;&amp;&nbsp;Duties:</h2><ol><li>Ensure program participant is meeting the goals established in their Housing Stability Plan.</li><li>Process financial assistance for timely rental payment for up to 50 subsidy recipients.&nbsp;</li><li>Compile necessary documentation throughout participants program enrollment.&nbsp;</li><li>Document any changes in program requirements, income, utility allowances, and rental agreements.&nbsp;</li><li>Update Housing Stability Plan with any appropriate modifications to promote readiness for housing self-sufficiency.</li><li>Communicate with internal and external partners including case managers, property managers, and landlords regarding any changes to the rental payment distribution or documentation related to the housing unit.&nbsp;</li><li>Ensure participants are following program requirements and standards at all times.&nbsp;</li><li>Update the Homeless Management Information System (HMIS) with accurate data.&nbsp;</li><li>Ensure timeliness of rental subsidy payments and that required deadlines are met for document recertification.&nbsp;</li></ol><h2>Other&nbsp;Job&nbsp;Duties:</h2><ul><li>Communicate with participants via phone, video, or in-person on a regular basis.</li><li>Make appropriate referrals to services in the community.&nbsp;</li><li>Communicate with members of the United Way finance department.</li><li>Track all client communication, rental payments, and changes to their living situation.&nbsp;</li><li>Work&nbsp;collaboratively&nbsp;within&nbsp;veteran&nbsp;system of&nbsp;care&nbsp;with&nbsp;case&nbsp;management&nbsp;and&nbsp;partner agency personnel.</li><li>Attend&nbsp;required project-related&nbsp;meetings&nbsp;and&nbsp;special&nbsp;events.</li><li>Performs&nbsp;other&nbsp;duties&nbsp;and&nbsp;assumes&nbsp;other&nbsp;responsibilities&nbsp;as&nbsp;assigned&nbsp;by&nbsp;supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly&nbsp;during&nbsp;times&nbsp;of crisis,&nbsp;it&nbsp;is&nbsp;the&nbsp;expectation&nbsp;that&nbsp;all&nbsp;United Way&nbsp;staff&nbsp;will&nbsp;be&nbsp;fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This&nbsp;position has&nbsp;no&nbsp;supervisory&nbsp;responsibility.Other Job Requirements:<ul><li>Driving throughout Broward and Miami-Dade Counties for UWBC business is required</li><li>Must pass FL Background check</li><li>Valid driver’s license</li><li>Maintain vehicle liability insurance for personal vehicle</li></ul> &nbsp;<h2>Education&nbsp;&amp;Experience:</h2><ul><li>Minimum of one (1) year of professional experience providing support for low-income housing programs or similar populations or programs.&nbsp;</li><li>College degree&nbsp;in relevant field (social work, human services, finance) or equivalent relevant professional experience.&nbsp;</li><li>Knowledge of rental housing, application, and leading processes.&nbsp;</li><li>Experience&nbsp;utilizing applicant&nbsp;tracking&nbsp;system sand&nbsp;other&nbsp;computer applications.</li><li>Experience&nbsp;with&nbsp;Microsoft&nbsp;Suite&nbsp;to&nbsp;include MS&nbsp;Word,&nbsp;Excel, PowerPoint and ability to learn client tracking systems.</li><li>Knowledge&nbsp;and&nbsp;skill&nbsp;in&nbsp;varied&nbsp;job&nbsp;readiness,&nbsp;preparation,&nbsp;and&nbsp;retention activities (tailored resume building, interviewing, and workplace performance).</li><li>Veteran, or understanding of Veteran experiences.&nbsp;</li></ul><h2>Core&nbsp;Competency&nbsp;Requirements:</h2><ul><li>Excels&nbsp;at&nbsp;customer service&nbsp;–&nbsp;Serves&nbsp;(treats)all&nbsp;customers&nbsp;(internal&nbsp;and&nbsp;external)&nbsp;with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.</li><li>Drives&nbsp;for&nbsp;results&nbsp;–&nbsp;Has&nbsp;a&nbsp;passion&nbsp;for&nbsp;innovation&nbsp;and&nbsp;risk-taking,&nbsp;meets&nbsp;and&nbsp;exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one's own&nbsp;behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces&nbsp;engagement&nbsp;of&nbsp;all&nbsp;people, ideas&nbsp;and&nbsp;backgrounds&nbsp;and&nbsp;aligns&nbsp;with&nbsp;United Way’s values.</li><li>Seizes&nbsp;learning&nbsp;–&nbsp;Able&nbsp;and&nbsp;willing to&nbsp;learn&nbsp;new&nbsp;skills and&nbsp;knowledge&nbsp;and&nbsp;accept&nbsp;new challenges to further United Way’s mission.</li><li>Manages&nbsp;multiple&nbsp;projects and&nbsp;tasks&nbsp;–&nbsp;Effectively&nbsp;manages&nbsp;time&nbsp;and&nbsp;resources&nbsp;to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.</li><li>Personifies&nbsp;teamwork&nbsp;–&nbsp;Demonstrates&nbsp;good&nbsp;collaboration&nbsp;and&nbsp;communication&nbsp;to&nbsp;be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp;Lighting&nbsp;is&nbsp;adequate&nbsp;through overhead&nbsp;lighting&nbsp;as&nbsp;well&nbsp;as&nbsp;windows&nbsp;and&nbsp;blinds.Reasonable&nbsp;accommodations&nbsp;may&nbsp;be&nbsp;made&nbsp;to&nbsp;enable&nbsp;individuals with&nbsp;disabilities&nbsp;to&nbsp;perform the essential functions. Physical&nbsp;demands&nbsp;includesitting&nbsp;and/or&nbsp;standingfor&nbsp;extended&nbsp;periodsof&nbsp;time,&nbsp;bending,lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp;Demands also involve protracted concentration.

Housing Stability Coordinator, MISSION UNITED SSVF

<h2>Vision&nbsp;and Mission:</h2>At&nbsp;United&nbsp;Way&nbsp;of&nbsp;Northeast Florida,&nbsp;we&nbsp;envision a&nbsp;community&nbsp;of&nbsp;opportunity&nbsp;where everyone has&nbsp;hope&nbsp;and&nbsp;can&nbsp;reach&nbsp;their&nbsp;full&nbsp;potential.&nbsp;Our&nbsp;mission&nbsp;is&nbsp;to&nbsp;solve&nbsp;our&nbsp;community’s&nbsp;toughest challenges by connecting people, resources and ideas.Diversity,&nbsp;Equity nd&nbsp;Inclusion&nbsp;is&nbsp;not&nbsp;only&nbsp;valued&nbsp;and&nbsp;demonstrated&nbsp;in&nbsp;our&nbsp;hiring practices,&nbsp;it&nbsp;is&nbsp;a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose&nbsp;of Position:</h2>This position is responsible for the development, growth, and success of the 988/211/Mission United (MU) network of social and mental health related service organizations and serves as the face of 988/211/MU in our communities.&nbsp; The Community Partnerships Manager plays a critical role in curating and maintaining the community database used by 211 I&amp;R Specialists, Mission United’s Veteran Care Coordinators, Crisis &amp; 988, and the broader community for information and referral purposes, particularly related to basic needs, mental wellbeing support and veteran specific services. The Community Partnerships Manager analyzes the needs of our communities and collaborates with service organization partners to meet the social and wellbeing needs of our community.&nbsp; This position collaborates internally to ensure adherence with our accreditation standards and is responsible for the collection, coding, organization, and maintenance of resource data.&nbsp; The Community Partnerships Manager will lead our continuous quality improvement network strategy, monitoring network performance, addressing gaps in our continuum and implementing solutions, to increase the performance of the network.<h2>Key Responsibilities and&nbsp;Essential&nbsp;Functions:</h2><ul><li>Represent UWNEFL at community events with the goal of increasing community awareness about 988, 211, and MU</li><li>Develop strong working relationships with our network partners</li><li>Participate in community collaboration to address unmet needs through innovation and partnership</li><li>Leverage technology and implement mechanisms for providing performance feedback to our network partners from community members served</li><li>Maintain&nbsp;a&nbsp;current,&nbsp;comprehensive,&nbsp;computerized&nbsp;inventory&nbsp;of appropriate nonprofit,&nbsp;charitable and government organizations in an assigned service area structured in accordance to policy and procedure</li><li>Update&nbsp;agency profiles&nbsp;in&nbsp;the&nbsp;database&nbsp;at&nbsp;regular&nbsp;intervals,&nbsp;but&nbsp;at&nbsp;least annually</li><li>Review&nbsp;current provider&nbsp;agency&nbsp;information&nbsp;for&nbsp;completeness&nbsp;and&nbsp;accuracy,&nbsp;correct formatting, grammatical errors, and duplicate entries prior to conducting annual survey</li><li>Prospect&nbsp;new&nbsp;resources&nbsp;for&nbsp;inclusion&nbsp;in&nbsp;the&nbsp;database,&nbsp;and&nbsp;upon&nbsp;approval,&nbsp;create new profiles and enters pertinent data in accordance with the local style guide</li><li>Index&nbsp;agency services&nbsp;using&nbsp;the&nbsp;Human Services Indexing System (211HSIS),&nbsp;and ensure database is structured in accordance with Inform USA Certification, the local style guide, and industry best practice</li><li>Maintain&nbsp;an&nbsp;audit&nbsp;trail&nbsp;for&nbsp;each&nbsp;organization&nbsp;that&nbsp;shows&nbsp;the&nbsp;number&nbsp;of&nbsp;attempts&nbsp;to update, who completed the updates, and when the updates were successfully completed</li><li>Document&nbsp;all&nbsp;system&nbsp;updates, changes&nbsp;in&nbsp;contact information,&nbsp;profile&nbsp;merges,and other daily activities for tracking and quality assurance purposes</li><li>Assist&nbsp;in&nbsp;development,&nbsp;creation, and&nbsp;implementation&nbsp;of&nbsp;client&nbsp;intake forms</li><li>Respect&nbsp;and&nbsp;maintain&nbsp;client&nbsp;confidentiality;&nbsp;follow all&nbsp;agency&nbsp;and&nbsp;program&nbsp;guidelines</li><li>Demonstrate&nbsp;a&nbsp;desire&nbsp;to&nbsp;improve&nbsp;with&nbsp;active&nbsp;and&nbsp;open&nbsp;participation&nbsp;in&nbsp;quality assurance program and ongoing process improvement initiatives</li><li>Complete&nbsp;required initial&nbsp;and&nbsp;ongoing training&nbsp;as&nbsp;needed</li><li>Partner with Data Analyst to&nbsp;improve efficiency, enhance overall performance, and maximize community impact.&nbsp; The position requires a unique combination of analytical skills, technical prowess, and business acumen.&nbsp;</li><li>Serve as back-up for the Data Analyst for the following activities: running reports, analyzing data, and responding to internal and external data requests.</li><li>Perform other such duties as may be assigned by the senior leadership team</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.&nbsp;</li><li>5 years of social service or healthcare networks and/or program management experience or equivalent.</li><li>Excellent knowledge of program development, implementation and quality improvement.</li><li>Combination of life and work experience and education that demonstrate the abilities to carry out the job functions.</li><li>Congruence with agency mission and values.</li><li>Experience working in a not-for-profit setting and working with homeless and/or other disadvantaged populations are preferred.</li><li>Bachelors and advanced degree in social work, health-care administration or related field.</li><li>&nbsp;Previous&nbsp;experience&nbsp;learning and&nbsp;working&nbsp;with&nbsp;new&nbsp;technologies&nbsp;a&nbsp;plus</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Must&nbsp;successfully&nbsp;complete&nbsp;Inform USA&nbsp;Certified&nbsp;Resource&nbsp;Specialist- Database curator&nbsp;(CRS-DC)&nbsp;exam&nbsp;within&nbsp;18 months of eligibility</li><li>Proficiency&nbsp;utilizing&nbsp;MS&nbsp;word,&nbsp;MS&nbsp;Excel&nbsp;and&nbsp;database&nbsp;software packages,&nbsp;phones,&nbsp;various software programs and resource files</li><li>Experience&nbsp;in&nbsp;database&nbsp;navigation,&nbsp;Community Services&nbsp;or&nbsp;other&nbsp;Information&nbsp;and&nbsp;Referral&nbsp;software experience preferred</li><li>Ability&nbsp;to&nbsp;prioritize&nbsp;and&nbsp;quickly&nbsp;switch between&nbsp;projects</li><li>Understand, enforce, and adhere to specific regulations as required by accreditation standards, State, and Federal contracts, and agreements</li><li>Must&nbsp;have&nbsp;a&nbsp;high&nbsp;attention&nbsp;to&nbsp;detail;&nbsp;concern for&nbsp;accuracy</li><li>Self-starter;&nbsp;demonstrated&nbsp;ability&nbsp;to&nbsp;work&nbsp;independently&nbsp;and&nbsp;within&nbsp;teams, meet&nbsp;deadlines and navigate project timelines effectively</li><li>Commitment&nbsp;and&nbsp;ability&nbsp;to&nbsp;work&nbsp;with&nbsp;internal&nbsp;and&nbsp;external&nbsp;customers&nbsp;in&nbsp;a&nbsp;friendly, cooperative and professional manner</li><li>Flexibility&nbsp;and&nbsp;willingness&nbsp;to&nbsp;embrace&nbsp;change</li><li>Proficiency&nbsp;in&nbsp;oral&nbsp;and&nbsp;written&nbsp;communication&nbsp;skills</li><li>Comfort&nbsp;with&nbsp;diverse&nbsp;populations&nbsp;is&nbsp;essential</li><li>Ability&nbsp;to&nbsp;work effectively&nbsp;under&nbsp;stress and&nbsp;maintain&nbsp;productivity&nbsp;and&nbsp;composure&nbsp;under pressure</li><li>Comfortable&nbsp;working in&nbsp;a&nbsp;fast-paced&nbsp;environment</li><li>Ability&nbsp;to&nbsp;use&nbsp;good&nbsp;judgment&nbsp;and&nbsp;assessment&nbsp;techniques</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Community Partnerships Manager

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>Oversee the call center program components of quality management and training to meet the goals of innovation and excellence in service delivery for 988 and in collaboration of the 211 team. The Training and Quality Assurance Manager will serve as a vital member of the 988 team and will help to develop, implement, and monitor all quality management initiatives and deliverables for the 988 program with consideration of each call center helpline, including information, referral and support of veterans. The position will monitor the 988 program’s compliance with national standards, policies and procedures.&nbsp; The position will provide and coordinate behavioral health training.&nbsp;This role will collaborate with mobile response teams and 911 to improve the quality of service delivery.Key Responsibilities and Essential Functions &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Develop, implement and oversee internal professional staff training:<ol><li>In collaboration with Director of 988 &amp; Crisis, develop, implement and oversee internal Quality Assurance program.</li><li>Primary presenter of trainings teaching about best and evidence-based behavioral health practices, standards, and the culture and values of the program.</li><li>Create and deliver quality training to staff based upon quality improvement strategies that inform and connect practice, training, and produce outcomes in line with program goals.</li><li>Support programs across the Helpline Center by providing high quality consultation and training in defined areas of need.</li><li>Support use of evidence-based programming and training throughout the organization to promote successful implementation.</li><li>Become a certified trainer in (but not limited to) ASIST, MHFA, QPR.</li><li>Review 988 contact interactions (phone, text, email, and chat) to determine appropriateness of interventions, level of care and overall interventions provided by Helpline Center staff, to recommend and support interventions for case-specific and/or systemic improvement strategies.</li><li>Assist 988 and 211 Supervisors in communicating with staff on standards and goals set forth by quality improvement and strategic efforts as needed.</li></ol>&nbsp;Respond to 988 calls/texts/chats:<ol><li>Provide evidence-informed brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress</li><li>Conduct assessments in accordance to program policies &amp; procedures</li><li>Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services</li><li>Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors</li><li>Manage interactions to ensure appropriate level of support is provided in efficient manner</li><li>Accurately and efficiently document client interactions</li><li>Serve as a supervisor in the weekend rotation throughout the calendar year and during at least one major holiday of the year.&nbsp;Assist with filling in for 988 supervisors on vacation.</li><li>As part of 988 management team, there will be involvement with outreach, the development of formal relationships between partners (911, Mobile Response Teams, peer support orgs, and behavioral health providers) to maintain continuity of care<ol><li>Develop relationships with 911, MRT, mental health providers and mobile crisis teams to educate and inform them on 988 processes and procedures.</li><li>Contribute to the development and implementation of processes and procedures for 911/988 agency coordination.</li><li>Identify areas of opportunity to increase coordination between 988,911, and mental health partners.</li></ol></li><li>Develop, implement and oversee internal continuous quality improvement data reports<ol><li>Collaborate with data analyst and 988 director, to build data reports as required that provide quality analysis of the 988 program</li><li>Analyze data to understand where program improvements can be implemented</li><li>Work in partnership with the IT department in the development of reports from the phone system and call management system</li></ol></li></ol>Experience/Qualifications:<ul><li>Bachelor’s or Master’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Experience administering quality assurance programs preferred</li><li>Experience training and providing performance feedback</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Ability to problem solve multifaceted difficulties</li><li>Experience with behavioral health/crisis&nbsp;situations</li><li>Strong oral and written English language&nbsp;skills</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

9 Public Services Jobs