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Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:The Information &amp; Referral Team Lead is responsible for assisting the Operations Supervisor with supporting the contact center staff in a manner that ensures quality I&amp;R service delivery and client confidentiality via phone, text, and email. Team Leads also will be involved in follow up communications, intake for specialized programs or services, outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 2-1-1 by linking community members with appropriate services and providing immediate crisis intervention as necessary.&nbsp;</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Serves as initial escalation point for I&amp;R Specialists and routes to Supervisor when requested by clients&nbsp;</li><li>Monitors calls, queue volume, and agent availability to ensure operational efficiency, and fill in as needed&nbsp;</li><li>Assists with ongoing maintenance of resource database information through notifying resource database manager of errors</li><li>Assists with follow up assignments from emails and or voicemails&nbsp;</li><li>Assists with QA by collecting calls, scoring, and submitting to Operations Supervisor for final review&nbsp;</li><li>Assists Operations Supervisor to ensure consistency of training, support, and service across shifts</li><li>Assists and supports the Operations Supervisor as needed and other duties as assigned&nbsp;</li><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge &amp; compliance with Inform USA requirements</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Completes required initial and ongoing training as needed</li><li>Demonstrate a commitment to the United Way mission statement and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize</li><li>Preferred minimum of an Associate’s degree or minimum two years’ experience in health and human service related field&nbsp;</li><li>Ability to pass and maintain a Level 2 DCF background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records and must pass pre-employment drug screening.</li><li>Must be detailed oriented and work with a high level of accuracy in every aspect of the job&nbsp;</li><li>Understand, enforce and adhere to specific regulations, including Inclusion/Exclusion policy and Inform USA requirements and standards&nbsp;</li><li>Willingness to accept direction and feedback from management&nbsp;</li><li>Proven team player who demonstrates a caring and compassionate commitment to the callers and their unique circumstances&nbsp;</li><li>Ability to work effectively with community agencies&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced and team environment</li><li>Adapts readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision.&nbsp;</li><li>Effectively prioritizes work and establishes clear goals and plans</li><li>Flexibility to work variable shifts, including within a hybrid and remote environment including holidays and weekends</li><li>Ability to work overtime as assigned</li><li>Successfully completes Inform USA Certified Resource Specialist exam within one year of eligibility&nbsp;</li><li>Staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way.&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.United Way reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Team Lead, Information & Referral

General Description:&nbsp;This grant-funded position will work to empower communities to promote drug free lifestyles; build community structures to support those lifestyles; and encourage and support coordinated, systemic approaches to the prevention of substance use. This position will provide overdose prevention education, naloxone distribution and education on naloxone use to Broward community residents.Primary Job Responsibilities and Duties:&nbsp;<ul><li>Develops and distributes educational materials that include information on overdose prevention, the use of naloxone and safe injection practices.&nbsp;</li><li>Distributes educational materials to Broward County residents at six outreach events and 24 sites in zip codes targeting one (or more) of the priority population(s).&nbsp;</li><li>Provides training on naloxone use and distribute naloxone to&nbsp;Broward County residents.&nbsp;</li><li>Works within the Commission’s Comprehensive Community Action Plan, implementing Information Dissemination, Educational Trainings, Alternative Strategies, Environmental Strategies and Community-Based Process.&nbsp;</li><li>Establishes both formal and informal alliances with organizations which have similar or allied goals, such as the School Board, local law enforcement, health care providers, community centers, and service providers.&nbsp;</li></ul>.Other Job Duties:&nbsp;<ul><li>Documents the number of naloxone doses and number of educational materials distributed at each event and each distribution site and give each corresponding invoice to the grant funder.&nbsp;</li><li>Distributes educational materials to individuals at a minimum of 24 sites located in the following zip codes 33064, 33060, 33311, 33316, 33020, 33063, 33069, 33309, 33308, 33313, 33312, 33021, each quarter throughout the contract term.</li><li>Responsible for tracking performance measures for deliverables in accordance with grant.&nbsp;</li><li>Meet with and enlist key local stakeholders, coalitions, and service providers to promote the goals of the United Way Commission on Behavioral Health and Drug Prevention</li><li>Organizes, coordinates or assists in the organization of activities, such as the Annual Behavioral Health Conference, Health/Community Fairs, Town Hall meetings, Broward Youth Coalition activities, Commission task forces and other events to support prevention awareness consistent with the Community Action Plan.&nbsp;</li><li>Responsible for completing all mandatory support documentation and data entry which follows contract requirements for timeliness and accuracy.</li><li>Responsible for prompt compliance with all Commission on Behavioral Health and Drug Prevention and/or United Way of Broward regulations and requirements.</li><li>Maintains productivity requirement and expected billable units per week.</li><li>Responsible and accountable for attendance at Commission Meetings supervision meetings, and audit preparation meetings.</li><li>Serves as a customer service role model to ensure a positive relationship in interactions with all participants, volunteers, the community, and peers.</li><li>Perform duties as needed and/or requested to support and maintain accreditation standards and continuous quality improvement of the Commission on Behavioral Health and Drug Prevention and United Way of Broward County.</li><li>Must be able to work evenings/weekends and maintain reliable transportation.</li><li>Must be able to be at work consistently with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position daily.</li><li>Responds appropriately and effectively to the diversity of co-workers, consumers and stakeholders.&nbsp;</li><li>Takes responsibility for other assignments as they arise in the development of UWBC’s Commission activities.</li><li>Coordinates planning and requests from other Divisions that relate to UWBC’s Commission.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: &nbsp;Volunteers if applicableEducation &amp; Experience:&nbsp;Combination of education and experience represented by:<ul><li>Bachelor's degree and/or at least 4 years’ experience working in the Mental Health and Substance Abuse related field.&nbsp;</li><li>Experience in Human Services Substance Abuse/Mental Health, community organization, program outreach and training facilitation, required.</li><li>Certified Prevention Professional, preferred.</li><li>Administrative &amp; Supervisory experience working with volunteers.&nbsp;</li><li>High Proficiency required in Microsoft office products like Excel and other related computer programs.</li><li>Strong organizational, customer service and interpersonal skills are required.</li><li>Will be required to drive to various outreach locations in Broward County. MUST have reliable transportation.&nbsp;</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Prevention Outreach Specialist 

General Description: This position supports Family Stability Program case manager(s) in connecting with new participants. In this role, you will engage in outreach efforts to bring new participants into the program, enter demographic data into a computer system to track grant goals, and assist with fulfilling service referrals in an educational setting at our Hallandale Beach location. This position offers the opportunity to make a meaningful impact by representing the program at community events and activities.The Family Stability Program is housed within the Community Partnership School™ (CPS) program. The Family Stability Program provides coaching, resource referrals, and financial education to local parents and students, particularly those with low income and homelessness related conditions.&nbsp;.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serve as the main point of contact (POC) for the Family Stability Program through community outreach efforts and during participant enrollment stages.&nbsp;</li><li>Screen potential participants to determine if they meet eligibility requirements for the Family Stability Program.&nbsp;</li><li>Input participant demographics, and case related documents into computer database.</li><li>Connect participants presenting an immediate need to appropriate treatment or service providers.&nbsp;</li><li>Utilize a best practice of cultural competency and promote a service environment where participant success and well-being are prioritized.</li></ol>Other Job Duties:&nbsp;<ul><li>Advocate on behalf of participants and families for services, basic needs, and other related issues.&nbsp;</li><li>Stay abreast of&nbsp;community resources and procedures for referring participants to appropriate resources.</li><li>Conduct community and home visits (if needed) related to fulfilling resource referrals.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Associate’s degree with major course work in social work, psychology or other field closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree.&nbsp;</li><li>Experience in data entry, customer services, hospitality, community resource referral, or closely related work.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Strong organizational, project management, and interpersonal skills.</li><li>Ability to work independently and in a team environment with a positive attitude and handle sensitive and confidential information with maximum discretion.</li><li>Experience with Microsoft Office Suite</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Outreach and Intake Specialist

ABOUT USUnited Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential; helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.JOB SUMMARYThe Program Coach for Strong Families Strong Forces (SFSF) is responsible for delivering the SFSF curriculum through direct services to eligible families as part of the Service Members, Veterans, and Families (SMVF) grant awarded from Texas Health and Human Services Commission's Family Support Services (HHSC FSS). The SFSF curriculum is a structured, evidence-based program designed to improve family communication, connection and parenting skills. This role plays a vital part in promoting family resiliency and strengthening protective factors in military-connected households with children 0-17. The Program Coach facilitates these sessions using a strengths-based, culturally competent, and trauma-informed approach, often through a combination of in-person and virtual formats, depending on the needs of the families.The ideal candidate for this role is self-directed, holds a current DoD ID card and has lived experience as part of a military family, providing valuable insight into the unique strengths and challenges faced by military-connected households. They possess strong relationship-building and communication skills, particularly in engaging with military leadership and community partners. The candidate must be adaptable and willing to work flexible hours, including evenings or weekends, to accommodate family schedules or to participate in occasional outreach events that support program visibility and engagement.UWSA successfully manages multiple state grants, which provides program funding including pay and benefits for team members involved in servicing those grants. This position is grant funded, thus continued employment is contingent upon awarded grant funding. UWSA applies for Grants that align with the community impact work it facilitates and provides. Grants are awarded for a fixed duration (typically 3 to 5 years) but are generally renewable.PRIMARY DUTIES AND RESPONSIBILITES<ul><li>Responsible for coordinating and executing the objectives of the Strong Families Strong Forces program.</li><li>Develop and implement a strategic outreach and recruitment plan targeting military families with children ages 0 to 17.</li><li>Conduct client intakes and program enrollments while maintaining accurate and timely documentation in the client tracking system.</li><li>Facilitate SFSF curriculum sessions in-home, virtually, or in group settings, engaging both parents and children in a trauma-informed and strengths-based approach.</li><li>Maintain regular communication with enrolled families to support engagement and successful program completion.</li><li>Assess families for additional needs and connect them with appropriate resources and referrals as necessary.</li><li>Collaborate with the SMVF Director to support the development and execution of a family engagement calendar to promote program retention.</li><li>Identify and establish relationships with community and military partners to support referrals and outreach efforts.</li><li>Represent the SFSF program at community meetings, military events, and outreach activities to raise awareness and build trust with military families.</li><li>Deliver presentations about the SFSF program to internal staff, donors, community stakeholders, and military leadership.</li><li>Participate in cross-agency collaboration efforts, including the ReadyKidSA Coalition, to support shared goals and referrals across the SMVF network.</li><li>Submit program updates, family success stories, and performance metrics to the SMVF Director on a regular basis.</li><li>Work with the UWSA marketing team to support development of outreach materials, social media content, and promotional items.</li><li>Assist the Grant Director in ensuring program activities are aligned with grant expectations and compliant with reporting requirements.</li><li>Perform other duties as assigned in support of the mission and goals of the Service Members, Veterans, and Families.</li></ul>EDUCATION AND EXPERIENCE<ul><li>DoD ID card holder</li><li>Associate’s degree - required; bachelor’s degree – preferred in Social Science, Education, or other related field of study.</li><li>Two years or more experience in social service or resource referrals.</li><li>Experience networking and communicating with military personnel and leadership.</li><li>Experience in client outreach, recruitment, and client engagement</li></ul>KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION<ul><li>Knowledge or prior understanding of the issues and struggles of military families and/or prior experience working in a direct service role with families in need and/or lived experience.</li><li>Knowledge of the organizational and functional responsibilities and operations of military organizations.</li><li>Individual educator, group facilitation, leadership briefs, and presentation skills</li><li>Cultivates and maintains positive relationships that promotes collaborative work with community partners.</li><li>Outgoing, self-motivated, and independent in performing program outreach and recruitment.</li><li>Budget and fiscal expense management.</li><li>Demonstrate sensitivity and empathy regarding human service issues and project a non-judgmental attitude towards individuals requiring assistance.</li><li>Professional written, verbal, and interpersonal communication skills for engaging with internal staff, outside organizations, and clients.</li><li>Proficient in Microsoft Office Suite, MS Word, Excel, and Adobe</li><li>Strong organizational skills, coordinate and execute high-volume program performance.</li></ul>UNITED WAY COMPENTENCIESCore Competencies (all United Way Professionals):Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand Steward&nbsp;BENEFITS<ul><li>Employer-subsidized healthcare plan with employer-funded HRA offered.</li><li>Group dental, vision, life insurance and other insurance products available.</li><li>Paid holidays, personal and sick leave time.</li><li>403(b) retirement plan with employer matching available.</li></ul>WORK ENVIRONMENT<ul><li>Normal nonprofit office environment with little exposure to dust, noise and extreme temperatures.</li><li>Extended work on personal computing equipment, telephone, multi-functioning printer and calculator.</li><li>Reliable transportation required, with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally, occasionally.</li><li>Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend hours.</li></ul>&nbsp;PHYSICAL DEMANDS<ul><li>Sedentary work on a PC; sitting for extended periods of time, routinely.&nbsp;</li><li>Movement within the office and during external meetings and events, regularly.</li><li>Bends, stoops and twists, occasionally.</li><li>Exerts up to 25 lbs. of force, occasionally.</li><li>Facilitates, presents and collaboratively interacts with others, routinely.</li><li>Perform repetitive tasks, i.e., typing and texting, routinely.</li></ul>The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.APPLYTo submit your application visit&nbsp;<a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY</a>.<ul><li>Applications WILL NOT be accepted via email.</li><li>Contact&nbsp;<a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org</a> should you experience problems submitting your application.</li></ul>United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.&nbsp;United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.&nbsp;United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 |&nbsp;<a href="http://www.uwsatx.org/" target="_blank">www.uwsastx.org</a>&nbsp;

United Way of San Antonio and Bexar County

Program Coach, Strong Families Strong Forces

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

ORANGE COUNTY UNITED WAY JOB 
DESCRIPTION 


 Job Title: Enrollment Specialist 
Reporting To: Senior Manager, Community 
Programs 

 Department: CalFresh, 211 OC Position: Full-time/Non-EXEMPT 

 
Purpose of Position 
Enrollment Specialist is primarily responsible for helping people over the phone assess their eligibility and successfully apply 
on their behalf for benefits programs including, but not limited to: CalFresh (known federally as Supplemental Nutrition 
Assistance Program or SNAP), Low-Cost Utility Assistance, California Alternative Rates for Energy Program (CARE), and other 
approved application processes. 
 

Key Duties and Responsibilities 
 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for entitled 

benefits. 
 • Enroll clients over the phone through BenefitsCal (online –CalFresh and Medi-Cal), and other approved application 

processes, which includes answering questions on their behalf, obtaining consent and uploading images of their 
documentation. 

 • Maintain accurate tracking and reporting for enrollment programs and referral services. 
 • Conduct client follow-up via phone and text message to ensure the continuation of benefits. 
 • Assist with community outreach events throughout the County of Orange. 
 • Follow up with the client to determine application approvals and advocate on their behalf when experiencing barriers. 
 • Provide first-contact resolution by ensuring that each customer’s needs are addressed to the best of 2-1-1’s ability 

during their first contact with 211OC. 
 • Collaborate with and serve as a resource to community organizations and 211OC staff to share best practices and other 

knowledge. 
 • Assess participants’ immediate needs and make referrals to appropriate resources. 
 • Develop an expert working knowledge of the 211OC’s management software including Community Information 

Exchange database, telephony, softphone, texting, administrative systems and other approved software. 
 • Empower clients to choose the services they feel are most appropriate for their situations. 
 • De-escalate dissatisfied clients and intervene during crises and/or situations of abuse. 
 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource database and 

through teamwork with other Information &amp; Referral (I &amp; R) Specialists and the Resource Department. 
 • Assist clients in problem-solving when no services are available which can meet their needs. 
 • Divide time between answering contacts for benefits enrollment and the 2-1-1 general line based upon department call 

volume and staffing levels. 
 • Advocate on behalf of clients who have been denied services 
 • Troubleshoot basic technological failures 
 • Performs other duties as assigned 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or 
without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a 


team contributor on all assignments; and work independently while understanding the necessity for communicating and 
coordinating work efforts with other employees and organizations. 

 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits 
customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; 
remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret 
written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and 
procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of 
customers or employees of organization. 
 

Job Requirements/Technical Knowledge 

 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service field is 

desirable 
 • Must be Bilingual (English and Spanish– verbal and written) 
 • One year of experience working directly with individuals and families in crisis from the community 


Compensation 
 • $21.00 – $23.00 per Hour. Competitive Benefits 


Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform 
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform 
the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% 
of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, records, 
and office machinery. Constantly operates a computer and other office productivity machinery, such as a calculator, copy 
machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in 
the office, including under the desks. The person in this position frequently communicates with coworkers and customers 
who have inquiries about our business operations and the community we service; therefore, the person must be able to 
exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds 
 

Send Cover Letter and Resume To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>

Orange County United Way

Enrollment Specialist

DISASTER RECOVERY SENIOR DIRECTOR Reports to the UWHC Executive Director Full time, exempt, 37.5 hours per week Salary Range: $60,000 - $75,000 A generous benefit package includes vacation, holiday and PTO leave, health, dental and life insurance, and a SEP retirement plan.Overview United Way of Henderson County (UWHC) has organized and mobilized community resources to improve the lives of Henderson County, North Carolina residents since 1953. UWHC brings together partners from businesses, education, government, faith-based, and nonprofit organizations to work toward common goals, resulting in a better quality of life for all.In the wake of Hurricane Helene, UWHC has been serving our mission at an elevated capacity to meet the new and expanded needs to organize and mobilize community resources, which include: • Mobilizing significant amounts of supplies and organizing hundreds of volunteers (more than 1,350 volunteer shifts serving 6,400 volunteer hours to support response and recovery efforts in October alone); • Coordinating nonprofit inter-agency communication across Henderson County to create essential communicating channels, ensure resources are getting where they need to be, identify gaps in resources, and collaborate on next steps in our community response; • Organizing and mobilizing local nonprofit partners and equipping them with the knowledge and information that they need to be effective community nonprofit resource representatives at the Henderson County Disaster Recovery Center.UWHC has been a key partner in creating the Disaster Recovery Partnership (DRP), the long-termrecovery group formed in response to the devastation Hurricane Helene wrought in Henderson County.The DRP’s mission is to unite and empower Henderson County communities in the face of disasters by promoting effective information sharing, simplifying access to critical resources for individual andfamilies, and collaboratively addressing unmet needs.To support the DRP’s work, UWHC is hiring a Disaster Recovery Senior Director to direct andcoordinate the effective implementation of the DRP’s mission along with goals and strategies for long-term recovery for disaster-affected individuals and families in Henderson County. UWHC has agreed to serve as the DRP’s fiscal sponsor through December 31, 2026 and will hire and support DRP staff during this transition period. When the Disaster Recovery Partnership is a self-sufficient 501(c)3 nonprofit entity, the Disaster Recovery Senior Director will be well-positioned to serve in a leadership role.&nbsp; &nbsp;Main DutiesThe Disaster Recovery Senior Director will: • Work with UWHC staff and the DRP Advisory Board to develop and implement operationalpolicies and procedures for the DRP; • Direct and support the work of the Disaster Case Management Lead; • Direct and support the work of the Disaster Response Program Manager; • Fundraise to address the unmet needs of disaster survivors in Henderson County; • Develop a public relations program; • Attend DRP Advisory Board meetings; • Participate in and provide reports and guidance to DRP committees including but not limited tothe Disaster Case Management Committee, the Construction and Volunteers Committee, theCommunications Committee, the Fundraising Committee, and the Unmet Needs Committee; • Build relationships with other long-term recovery groups in Western North Carolina; • Develop strong partnerships with community groups, agencies, and faith groups; and • Work with UWHC staff and the DRP Advisory Board to transition the DRP into a self-sufficient501(c)3 nonprofit organization by December 31, 2026.Qualifications:The Disaster Recovery Senior Director must have: • Excellent administrative skills; • Empathy for people in disasters and/or experiencing trauma; • Strong interpersonal and communication skills; • Strong ethical conduct; • Demonstrated capacity for collaboration; • Demonstrated flexibility in changing circumstances and environments; • Demonstrated ability to work with people of all ages, backgrounds, and cultures; • Excellent computer skills including word processing and spreadsheets; • Proficiency in Microsoft Office and Google Suites of Products; and • Ability to travel around WNC, as needed.To apply: Resume and cover letter are required. Please send a resume and a detailed cover letter, that demonstrates the fit between your qualifications to the skills and experience above, in one pdf file using the following naming convention: “Your Last Name-Your First Name.pdf”, via email only to: <a href="mailto:jobs@liveunitedhc.org" target="_blank">jobs@liveunitedhc.org</a>Please, no phone calls, faxes, or snail mail. The hiring process: UWHC staff will begin reviewing applications immediately and will remove this job description from liveunitedhc.org/careers once the position is filled.Candidates from diverse backgrounds are encouraged to apply. Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all of the qualifications they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background.<a href="mailto:search@liveunitedhc.org" target="_blank">mailto:jobs@liveunitedhc.org</a>

United Way of Henderson County

Disaster Recovery Senior Director

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:&nbsp;United Way of Northeast Florida (United Way) seeks a dynamic, mission-driven, and collaborative leader to serve as Vice President of the Information, Referral and Crisis Center&nbsp;- a newly restructured, integrated crisis response hub that unites 211, 988, first responders, and veteran support services under one umbrella. This innovative center serves as the region’s front door for individuals and families in crisis, connecting them to vital community resources and real-time support.The Vice President will lead the center’s operations, strategic vision, and collaborative partnerships to create a closed-loop system of care that improves outcomes for people experiencing mental health, housing, financial, and behavioral health crises.&nbsp;Key Responsibilities and Essential Functions:&nbsp;Strategic Leadership:The Vice President, Information, Referral and Crisis Center plays a key strategic role in partnership with the Community Impact team and across the organization and clearly articulates the vision, role, scope and impact of United Way’s Information, Referral, and Crisis Center portfolio of initiatives and investments. This position is a member of the executive leadership team and not only manages internal programming and investments but also plays a key role in working with funders, corporate leaders, the business community, the not-for-profit sector and the citizenry of our community to ensure that families have access to the resources needed.Strategic Leadership and Vision<ul><li>Provide leadership to initiatives that support United Way’s ALICE Promise, outcomes, and goals, including 2-1-1, 988, Mission United, and any other emerging initiative related to the Information, Referral, and Crisis Center.</li><li>Lead the strategic development and execution of United Way’s Information, Referral, and Crisis Center in alignment with United Way’s mission and values.</li><li>Ensure the seamless integration of 211, 988, and veteran support services within the Information, Referral, and Crisis Center model.</li><li>Drive performance outcomes and implement a data-informed service delivery model.</li><li>Serve as spokesperson for the Information, Referral, and Crisis Center and represent United Way at local, state, and national forums on crisis response.</li><li>Continuously assess, analyze, and benchmark business models within United Way network and other networks to support development and refinement of effective, innovative operations.&nbsp; &nbsp;</li><li>In tandem with Resource Development, leverage or secure additional funding to support efforts related to Information, Referral, and Crisis Center initiatives.&nbsp;</li><li>Ensure proper management of all budgets, including grants, associated with initiatives.</li><li>Serve as point person on internal and external committees to help ensure alignment and leadership throughout NE Florida; ensure United Way is known as the go to organization and subject matter expert in Healthy Communities.</li><li>Develop and maintain successful community partnerships and collaborations that help to scale resources and impact.</li><li>Maintain strong relationships with emergency responders, local governments, mental health providers, veteran organizations, and nonprofit partners.</li><li>Convene key stakeholders to align resources and establish system-wide crisis response protocols.</li><li>Co-lead collaborative community initiatives focused on mental health, housing stability, and crisis prevention&nbsp;</li></ul>Operational Oversight and Program Management<ul><li>Oversee daily operations of the Information, Referral, and Crisis Center, ensuring 24/7 service delivery that is high-quality and responsive to the needs of Northeast Florida.</li><li>Lead the adoption and ongoing management of the Information, Referral, and Crisis Center’s integrated technology platform, ensuring secure data-sharing and streamlined referrals.</li><li>Ensure quality assurance, compliance, and continuous improvement across all service lines.</li><li>Monitor call volumes, community needs, and workforce performance to inform staffing and resource deployment.</li><li>Directly supervise a cross-functional team, including program directors, managers, and a data analyst.&nbsp;</li><li>Provide professional development, coaching, and support to grow internal leadership capacity.</li><li>Provide strategic input and vision to support fundraising and multi-year investment strategies in cohesion with resource development and community impact.</li><li>Partner with the Marketing and Communications team to build awareness of the Information, Referral, and Crisis Center’s services and impact.</li></ul>Technology, Data and Analysis<ul><li>Experienced in utilizing technology, data systems and analysis to drive business and results.&nbsp;</li><li>Responsible for developing and implementing systems that will help United Way and the broader community understand current community needs and conditions.&nbsp;</li><li>Scale impact and help create a culture that understands and values data and analysis.&nbsp; &nbsp;</li><li>Use data and analysis to lead and drive communication, engagement, advocacy and mobilization around basic needs and related issues.</li><li>Partner with the Community Impact (CI) Team in developing the Priority Goals agenda by sharing data, analysis, trends and emerging issues.&nbsp; &nbsp; &nbsp; &nbsp;</li><li>Identify opportunities to seed innovative approaches to basic needs.</li><li>Create sets of, analyze, and communicate data for and to key stakeholders, internal and external, as it relates to Information, Referral, and Crisis Center and Healthy Communities work.</li><li>Lead coalition of Basic Needs partners with goal of driving results, identifying opportunities, and developing/implementing new initiatives.</li></ul>Disaster Relief Efforts&nbsp;<ul><li>Provide leadership internally and externally in times of crisis ensuring that all stakeholders are connected and communicate effectively during times of crisis.&nbsp;</li><li>Lead mobilization efforts in partnership with United Way internal departments, key funders, organizations, grass roots community leaders, government and the faith community as liaison and leader to maximize resources and impact.&nbsp; &nbsp;</li><li>Serve as lead staff person for United Way’s disaster relief efforts including the First Coast Relief Fund.</li><li>Serve as liaison to community’s Voluntary Organizations Active in Disaster (VOAD), Northeast Florida (NEFL) Long Term Disaster Recovery groups, City of Jacksonville’s Emergency Operation Center.</li><li>Assist United Way in its communications to internal and external stakeholders of ongoing efforts.</li><li>Ensure proper management of fiscal reporting and budgets to appropriate stakeholders.</li></ul>Communication – In partnership with marketing and communications ensure that a robust communication/marketing plan is developed and executed to raise awareness of community health and financial stability issues, successes, and opportunities. Provide leadership in communicating with internal and external stakeholders.&nbsp;Advocacy/Public Policy - Identify and monitor legislation pertaining to issues that impact United Way’s community health and financial stability work; build relationships with key elected officials to help support long term efforts and to position United Way as a subject matter expert and resource.&nbsp;Working with Community Partners – Coordinate research and other activities with initiative partners to minimize redundancies and align strategies and actions, including conducting individual outreach and education as needed. Coordinate with other projects and coalitions in the same field to maintain a full understanding of the current landscape of local and regional activities. Build and maintain relationships with community partners.<ul><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.&nbsp;&nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree required in Public Administration, Nonprofit Management, Social Services, Social Work, Health Administration, or related field; Master’s degree preferred.</li><li>Minimum of 7-10 years of progressive leadership experience in nonprofit, social services, emergency response sectors or public health.&nbsp;Demonstrated experience working with complex systems’ initiatives and community-based approaches with a goal of community-level improvement.&nbsp;</li><li>A strategic thinker and innovative problem solver, flexible and capable of adapting to changing priorities.&nbsp;</li><li>Deep knowledge and understanding of 211, 988, Mission United strongly preferred.</li><li>Proven experience managing multi-disciplinary teams and complex service delivery systems.</li></ul><ul><li>Experience with local and state advocacy and policy efforts.</li><li>Professional grant management experience, coordinating activities and requirements related to government-funded grants.&nbsp;</li><li>Strong written and verbal communication skills.&nbsp;</li><li>Strong interpersonal and public speaking skills and experience with diverse populations and multiple constituencies.</li><li>Ability to understand data sets and data analysis to make strategic recommendations and decisions for the Information, Referral, and Crisis Center that aligns with organizational strategy.</li><li>A high-degree of financial literacy and management experience.</li><li>A demonstrated commitment to a culture of organizational excellence.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on United Way business must have reliable transportation, provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to drive, sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;This job description reflects the general duties and responsibilities necessary to fulfill the role of Vice President of United Way of Northeast Florida’s Information, Referral, and Crisis Center. Additional duties may be assigned as needed to meet organizational goals and objectives.&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way reserves the right to adjust work location.&nbsp;

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