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OVERALL PURPOSE OF THIS ROLE: To provide administrative assistance and communications support to the planning body for the Orlando Service Area (Brevard, Lake, Orange, Osceola, &amp; Seminole).KEY ACCOUNTABILITIES:<ol><li>Provide routine secretarial support for the Planning Council Support including: word processing, printing, copying, faxing, filing, publishing and mailing of correspondence. </li><li>Generate, edit and share daily social media content (original text, images, video, or HTML) that is creative, engaging, builds meaningful connections, and encourages members to take action. </li><li>Build and execute social media strategy for increasing online engagement through e-mail, newsletters, texting, and the Planning Council website.</li><li>Monitor approved planning body communication channels for public comment, letters of support requests, and new member applications. </li><li>Transcribe and distribute meeting minutes at planning body, committee, provider, and other applicable meetings. </li><li>Coordinate with planning body members to obtain approvals and ensure receipt of planning body meeting materials to the designated County representative.</li><li>Maintain copies of all written and electronic records, including meeting notices, monthly calendars, minutes, audio recordings, and attendance sheets.</li><li>Update the monthly attendance roster for all planning body meetings and generate data for internal volunteer engagement reporting. </li><li>Coordinate all meetings affiliated with the Planning Council Support including preparation of materials, reserving meeting rooms, meeting room set-up/clean-up, ordering food, securing vendors, and coordinating transportation for planning body members.</li><li>Maintain an e-mail/distribution list of local service providers, members of the public, and Planning Council members for distribution purposes</li><li>Develop staff reports and prepare consolidation of reports for use by appropriate staff, consultants, and other interested parties. </li><li>Identify and schedule presenters for the Ryan White Community Meeting on topics relevant to people with HIV and issues impacting the system of care. </li><li>Provide support to the Planning Council for events, outreach, and recruitment activities. </li><li>Aid in the preparation of the annual data presentation, priority setting, and resource allocation process for the Orlando Service Area.</li><li>Respond to requests for information from the public pertaining to Planning Council business.</li><li>Assist the Planning Council Support Manager and Coordinator with providing technical assistance to planning body members as needed.</li><li>Maintain inventory of all Planning Council Support supplies.</li><li>Assist the Planning Council Support Coordinator with maintaining Planning Council member’s conflicts of interest and with the completion of planning body member appointment process and reappointment process.</li><li>Identify, oversee, and/or support innovative special projects that enhance the productivity and efficiency of the Planning Council, department and organization. </li><li>Contribute to the overall organizational success by performing other duties and responsibilities as assigned.</li></ol>ATTRIBUTES &amp; BEHAVIORS:<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li><li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li><li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of HFUW and the greater network.</li></ul>EDUCATION AND EXPERIENCE:<ol><li>High school diploma or equivalent. Associate’s degree preferred.</li><li>At least two years of experience performing administrative tasks preferred. </li><li>Intermediate proficiency using computer applications such as Microsoft Word, Excel, Power Point, Outlook, Microsoft Teams, SharePoint, and WebEx. </li><li>Ability to record/transcribe clear and concise minutes.</li><li>Excellent writing, editing, presentation and communication skills.</li><li>Experience working with social media and WordPress preferred.</li><li>Prior experience with HIV/AIDS related organizations preferred.</li><li>Knowledge of HIPAA guidelines preferred.</li><li>Positive attitude, detail and customer-oriented with good multi-tasking and organizational ability.</li><li>Ability to handle multiple high volume tasks or projects.</li><li>Ability to work alternate schedules which may include evenings and weekends.</li></ol>PHYSICAL DEMANDS:Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 25 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer. Demands also involve protracted concentration.  Reliable transportation and valid driver’s license required.  Job involves frequent interactions with internal and external customers, and routinely intense public contact.

Planning Council Support Specialist

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.  </li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul>* All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!   Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium.   Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.   401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.   Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.  Full-time employees start accruing vacation time (2 weeks your 1st year), sick time (1 day/mo.), and personal time (2 days/year) off upon hire, with generous carry over and accruals.   Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!  The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car.   Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

Location: Tampa, FL (Hybrid Work Environment)Why United Way Suncoast?Do you want to be part of a non-profit organization that makes a difference in your community? Do you want to be part of a passionate team focused on improving the lives of others? Now is your opportunity! United Way Suncoast is seeking a Manager, Accounting.  The Manager, Accounting is responsible for maintaining financial, accounting, and grant support services to meet the needs of the organization and donors. The Manager provides financial reporting and analysis in support of funded programs, and post-award grant administration and related accounting duties. In collaboration with others, the Manager focuses heavily on budgeting, compliance, reporting, and variance analysis functions. We're not asking you to apply for a job. We're asking you to embrace a movement that gives people the freedom to rise. In return, you'll be embraced by colleagues that will appreciate every contribution you make.Our team members enjoy a flexible work environment built on transparency and trust and most have hybrid schedules. There are many growth opportunities including the ability to learn about and contribute to efforts across the organization. We offer a competitive total rewards package including shortened benefit eligibility periods, several weeks of PTO, and no cost medical and dental options to name a few!Objectives:<ul><li>Performs grant-related post-award functions, including budget and expense analysis, periodic invoicing, financial reporting, reconciliations, re-budgeting, and grant closeout functions. </li><li>Prepares accurate and timely financial reports on donors and grants for internal management purposes. </li><li>Records monthly activity relating to pledges, bad debt, designations, and credit card payments to the general ledger.  </li><li>Reviews invoices and provides account codes for proper accounting. Prepares and distributes periodic invoices for project reimbursement. </li><li>Reviews monthly financial results and communicates with appropriate program staff the financial position of the program or grant. </li><li>Ensures compliance of grants and contributions with Standard ASC-606, internal policies/procedures, and donor rules/regulations. </li><li>Prepares monthly bank and various account reconciliations. </li><li>Prepares journal entries as required to record revenue, designations, contributions, etc. </li><li>Supports accounting system upgrades and conversions through onboarding, training, and documentation of procedural updates. </li><li>May contribute to budgets and forecasting; effectively manages resources. </li><li>Develops and refines processes to improve efficiency and achievement of goals and objectives. </li><li>Consistently demonstrates Our Suncoast Code and Values including applicable elements of leading self, team, and organization. </li></ul>Qualifications &amp; Skills for Success:<ul><li>Typically requires four (4) or more years of relevant experience.  </li><li>Bachelor’s degree in a related field; equivalent training or experience may be accepted in lieu. </li><li>Ability to work some evening and weekend hours. </li><li>Bilingual or multilingual (English/Spanish/Creole) a plus. </li></ul>Diversity, Equity, and Inclusion:<ul><li>Behaviors reflect a belief that individuals from diverse backgrounds lead to a more successful organization.</li><li>Educates oneself about DEI issues within the organization and community.</li><li>Demonstrates a willingness to become aware of and address one’s own implicit biases.</li><li>Deliberately works to include individuals from underrepresented backgrounds in efforts both internally and externally as appropriate.</li><li>Identifies and integrates the tools and resources needed to create more equitable environments.</li></ul>

Neighborhood Resource Center

United Way Suncoast

Centennial

Manager, Accounting

Overall Purpose of this Role: The Project Manager is responsible for implementing processes, coordinating internal donor relations activities and maintaining data integrity in support of departmental efforts. This role will collaborate effectively cross-departmentally to help advance the organization’s fundraising initiatives and ensure cohesion between all areas. 
KEY ACCOUNTABILITIES:
Donor Relations
<ul><li>Serve as a key stakeholder in managing the organization’s donor recognition and stewardship plan for donors of all levels, ensuring that the donor experience fulfills the HFUW’s strategic imperative.</li>
<li>Work closely with Senior Executive Assistant to the President and CEO to facilitate correspondence and outreach with current and prospective donors.</li>
<li>Provide administrative functions related to donor relations including the printing and assembly of mail items.</li>
<li>Coordinate with the Finance Department on donor relations and event sponsor related billing and collections as appropriate.</li>
<li>Provide telephone support for the Resource Development team. including but is not limited to answering calls, recording, and delivering accurate messages, referring complaints and requests for information to appropriate staff, and following up as needed.</li>
<li>Prepare draft communication, edit and process outgoing correspondence, including mass mailing items and any additional communications and marketing materials. </li>
</ul>Prospect Research and Data Integrity 
<ul><li>Record accurate internal processes, manage office files and other duties as assigned. </li>
<li>Responsible for maintaining appropriate information in the customer relationship management (CRM) software. </li>
<li>Collaborate with Vice President of Resource Development, Major Gift Officer, and Individual Giving Manager to create documents for donor visits and prospecting initiatives. </li>
<li>Ensure the accuracy of shared information, correspondence, internal databases and disseminated materials for all supported programs.</li>
<li>Identify prospective donors and members both inside and outside traditional campaign settings and market segments.</li>
<li>Review and edit mailing lists.</li>
</ul>Department Coordination
<ul><li>In consultation with department colleagues, develop and implement project management plans to support HFUW fundraising priorities and goals, with an emphasis on consistency in strategy and analytics.</li>
<li>Maintain strong relationships with members of the organization’s Engagement Team (Donor and Volunteer Experiences and Resource Development).</li>
<li>As assigned, support account managers and other fundraising activities, including year-round engagement, and executing employee campaigns. </li>
<li>Participate in special events throughout the year.</li>
<li>Other duties as assigned. </li>
</ul>FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES:
Attributes and Behaviors:  
<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li>
<li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li>
<li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement. </li>
<li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.  </li>
</ul>Education and Experience:
<ul><li>Bachelor’s degree or equivalent preferred.  Equivalent combination of education and experience may be considered in lieu of degree. </li>
<li>3 years of experience in a project or campaign management-oriented role.</li>
<li>Prior experience working in the non-profit sector preferred.</li>
<li>Must be able to type 55+ WPM minimum.</li>
<li>Proficiency using Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook required.</li>
<li>Proven proficiency with technology, including Windows operating system, Zoom, WebEx and other electronic professional resources.</li>
<li>Experience with mass mailings and mail merges required.</li>
<li>Experience working with senior level executives/community leaders and their respective office support.</li>
<li>Ability to translate ideas quickly and efficiently into trackable, actionable plans.</li>
<li>Strong organizational skills, detail oriented with ability to manage multiple projects simultaneously, and to work calmly under the pressure of competing priorities and deadlines.</li>
<li>Valid Florida Driver’s License and ability to travel within tri-county area required.</li>
</ul>PHYSICAL DEMANDS:
Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.  Demands also involve protracted concentration. Job involves frequent and routinely intense public contact.

4 Jobs in Lakeland, FL, USA