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<h2><strong>Title</strong></h2><p>211 Information &amp; Referral (I&amp;R) Specialist &amp; Project Coordinator</p><h2><strong>Department&nbsp;</strong></h2><p>211 &amp; Effingham County Service Center&nbsp;</p><h2><strong>Reports To</strong></h2><p>Senior Director, 211 &amp; Area Director, Effingham County</p><h2><strong>Summary</strong></h2><p>The 211 Information &amp; Referral Specialist and Project Coordinator responds to United Way’s 211 Information and Referral call center telephone lines in a prompt and courteous fashion, gathering key information from callers and providing appropriate referrals and resources, and assisting with case management. By matching callers’ needs to services, the 211 Information &amp; Referral Specialist serves a critical role in United Way’s community services.</p><p>In addition to providing 211 services, this position supports the coordination and delivery of United Way’s direct services and programs in Effingham County.</p><h2><strong>Employee Expectations&nbsp;</strong></h2><p>UWCE is synonymous with charitable service and strives to positively impact the issues people care most about in our community. All UWCE employees are critical to our work and expected to present the best image of our organization as they represent United Way in our community. All employees are expected to accept their responsibilities, adhere to acceptable principles in personal conduct, and exhibit a high degree of personal integrity at all times.</p><h4>Position Requirements &amp; Qualifications</h4><ul><li>High school diploma or GED required.</li><li>Customer service experience required.</li><li>Case management experience and knowledge of 211 platforms or case management databases preferred.</li><li>Excellent verbal skills required.</li><li>Proficiency in Microsoft Office Suite.</li><li>Strong organizational, interpersonal, and communication skills.</li><li>Valid driver’s license and ability to travel regionally.</li></ul><h2><strong>Essential Job Responsibilities</strong></h2><h4>Telephone Skills &amp; Referring Resources</h4><ul><li>Use active listening and interviewing skills to assess caller needs.</li><li>Provide empathetic, professional support to diverse population of callers.</li><li>Collaborate with the 211 team while working independently.</li><li>Apply problem-solving skills to prioritize needs and offer appropriate referrals.</li><li>Connect callers with suitable community resources.</li></ul><h4>Referral Database</h4><ul><li>Maintain accurate and detailed call records using VisionLink.</li><li>Demonstrate proficiency with database software, computers, and call center systems.</li></ul><h4>211 Resources, Case Management</h4><ul><li>Provide services such as rental and utility assistance in accordance with program guidelines.</li><li>Conduct client meetings to assess needs, offer referrals, and provide support.</li><li>Identify and report service gaps, barriers, or issues to the Senior Director, 211, with recommendations.</li><li>Maintain up-to-date knowledge of community resources, availability, and intake procedures.</li></ul><h4>Professional Development</h4><ul><li>Pursue professional development through training materials, attending training sessions and conferences.</li></ul><h4>Project Coordination&nbsp;</h4><ul><li>Assist the Area Director with special projects, events, and service center operations (e.g., Read United).</li></ul><h2><strong>Traits &amp; Distinguishing Characteristics</strong></h2><ul><li>Ability to communicate in a professional manner with internal and external audiences, demonstrating compassion to those served.</li><li>Demonstrates poise under all circumstances, working well with all personality-types.</li><li>Maintains exceptionally high standards of integrity and confidentiality.</li><li>Ability to work well both independently and as a team member.</li><li>Takes ownership of work and demonstrates willingness to accept responsibility for decisions and actions.</li><li>Demonstrates commitment to quality in every task performed.</li><li>Ability to work with a diverse team of staff and volunteers.</li></ul><h4>United Way Core Competencies for All Staff &nbsp;</h4><ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations. &nbsp;</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. &nbsp;</li><li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. &nbsp;</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. &nbsp;</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. &nbsp;</li></ul><h2><strong>Physical Demand</strong></h2><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Much of the work of this position is completed while sitting at a desk, using a computer and phone. Requires talking, hearing and visual acuity sufficient to perform these major functions.&nbsp;</li><li>Occasionally includes reaching above shoulder heights, below the waist or lifting up to 25 pounds for office equipment, supplies and materials.</li></ul><h2><strong>Status</strong></h2><p>Exempt (salaried)</p>

United Way of the Coastal Empire

211 Information & Referral Specialist and Project Coordinator

<h2><strong>Title</strong></h2><p>Regional County Director</p><h2><strong>Department</strong></h2><p>Bryan County</p><h2><strong>Reports To</strong></h2><p>President/CEO</p><h2><strong>Summary</strong></h2><p>Serves as the Regional County Director, providing strategic leadership and oversight to advance United Way’s mission. This role is responsible for driving resource development and fundraising efforts, fostering strong community engagement and leadership, ensuring effective program implementation and service delivery, and maintaining sound financial management. The Regional County Director leads and supports the local Advisory Board, strengthens cross-departmental collaboration, and ensures alignment with United Way policies, goals, and regional priorities to build a network of accessible, high-impact human services.</p><h2><strong>Employee Expectations&nbsp;</strong></h2><p>UWCE is synonymous with charitable service and strives to positively impact the issues people care most about in our community. All UWCE employees are critical to our work and expected to present the best image for our organization as they represent United Way in our community. All employees are expected to accept their responsibilities, adhere to acceptable principles in matters of personal conduct and exhibit a high degree of personal integrity at all times.</p><h2><strong>Position Requirements &amp; Qualifications</strong></h2><ul><li>Bachelor’s degree required, with 5+ years of relevant experience.</li><li>2+ years’ supervisory experience preferred.</li><li>Non-profit fundraising experience preferred.</li><li>Proficiency in Microsoft Suite of tools required. Valid driver’s license and reliable mode of transportation required.</li></ul><h2><strong>Essential Job Responsibilities</strong></h2><h4>Resource Development &amp; Fundraising</h4><ul><li>Collaborate with the Resource Development team to create and execute strategies for maximizing fundraising results.</li><li>Lead annual workplace campaigns with a strong focus on donor cultivation, retention, and growth.</li><li>Build and maintain relationships with businesses, individuals, and key stakeholders to drive year-round engagement and giving.</li><li>Identify and pursue grant opportunities and in-kind support to support services and amplify impact.</li><li>Support and mobilize the local Advisory Board in fundraising efforts, helping them leverage personal and professional networks.</li></ul><h4>Community Engagement &amp; Leadership</h4><ul><li>Lead and facilitate Advisory Board meetings to ensure community voice and leadership are embedded in all local efforts and fundraising.</li><li>Serve as the visible, local face of United Way, fostering a strong presence through regular participation in community events, initiatives, and civic activities.</li><li>Build authentic relationships with community leaders, nonprofit partners, schools, businesses, and government agencies.</li><li>Represent United Way on relevant committees, coalitions, and community collaborations to address systemic challenges.</li><li>Promote the United Way mission, values, and impact through public speaking and public engagement.</li><li>Serve as a collaborative liaison between the county and all departments of United Way of the Coastal Empire, ensuring seamless connection, communication, and alignment with the services and initiatives provided across the region.</li></ul><h4>Program Implementation &amp; Service Delivery</h4><ul><li>Manage and implement local programming that aligns with United Way’s mission and responds to community needs - including collaborative implementation of Read United initiatives, housing support programs, and disaster relief efforts in coordination with relevant United Way departments.</li><li>Partner with UWCE’s 211 Information and Referral Service team to administer available financial assistance and connect Bryan County residents with essential resources.</li><li>Support the monitoring and effectiveness of programs and services through data collection, outcome tracking, and community feedback.</li><li>Provide capacity-building support and technical assistance to local partner agencies as needed.</li></ul><h4>Financial Management</h4><ul><li>Gives input to and helps create a departmental budget and is accountable for control of resources, if applicable and once approved.&nbsp;</li><li>Responsible to ensure all legal obligations of the agency are met.</li></ul><h4>Staff Leadership</h4><ul><li>Supervises and directs Bryan County staff in the performance of their duties.</li><li>Evaluates the performance of staff members. Serves as liaison to UWCE office in Savannah.</li></ul><h2><strong>Traits &amp; Distinguishing Characteristics</strong></h2><ul><li>Skilled at developing and maintaining effective relationships to advance the goals of the United Way in the community.</li><li>Maintains exceptionally high standards of integrity and confidentiality.</li><li>Takes ownership of work and demonstrates a willingness to accept responsibility for decisions and actions.</li><li>Well organized with strong attention to detail, and able to work independently.</li><li>Demonstrates interpersonal skills that engage community leaders and effectively collaborates with UWCE staff.</li><li>Ability to plan, monitor, and evaluate budgets.</li><li>Ability to manage and lead others.</li><li>Ability to organize, plan and implement activities appropriate to further organizational goals.</li><li>Must possess strong written and verbal communication and presentation skills.</li><li>Must be self-motivated and able to task orient in accordance with time management. Must be able to carry out plans to completion.</li></ul><p><strong>United Way Core Competencies for All Staff</strong>&nbsp;</p><ul><li>Mission-Focused: <i>Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations.</i>&nbsp;</li><li>Relationship-Oriented: <i>Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</i>&nbsp;</li><li>Collaborator: <i>understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</i>&nbsp;</li><li>Results-Driven<i>: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</i>&nbsp;</li><li>Brand Steward: <i>Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</i>&nbsp;</li></ul><h2><strong>Physical Demands</strong></h2><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Much of the work of this position is completed while sitting at a desk, using a computer and phone. Requires talking, hearing, and visual acuity sufficient to perform these major functions.&nbsp;</li><li>&nbsp;Occasionally includes reaching above shoulder heights, below the waist, or lifting up to 50 pounds for events, office equipment, supplies, and materials.</li></ul><h2><strong>Status</strong></h2><p>Exempt (Salaried)&nbsp;</p><p>Commensurate with experience.</p>

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