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Salary Range: $67,995.00-$76,125.00 annuallyHybrid Schedule: 2 days from home and 3 days on-siteBenefits (The Good Stuff)<ul><li>3 &nbsp;WKS+ Vacation Paid*</li><li>12 Paid Holidays</li><li>12 PTO Paid Days</li><li>Competitive &nbsp;Health Benefits Package</li><li>Wellness Program Reimbursements up to $50/month</li><li>Short Term Disability at NO COST</li><li>Life Insurance &amp; AD&amp;D 2X Annual Salary at NO COST</li><li>Employee &nbsp;Assistance Program</li><li>Retirement Plan UP TO 6% Employer Funding</li><li>Professional Development Opportunities</li><li>Discounted &nbsp;On-Site Early Childhood Care</li><li>Tuition Assistance for Early Education Degree</li><li>Free Monthly Transit Card</li></ul>*Vacation amounts may vary based on roles, schedules, and years of serviceHelp us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!United Way Miami, Inc. is hiring an Associate Director, Development (Major Gifts/Fundraiser) to join our team. As an Associate Director, you will develop and build relationships in the community to address the health and human service needs of the community through United Way Miami. Develop and maintain various fundraising initiatives to include individual and corporate fundraising.Principal Duties and Responsibilities:<ul><li>Manage an account portfolio approximately 100-125 prospective and current donors at the $10,000 Tocqueville Society and higher, to include goal setting. Identify, qualify, cultivate, solicit and steward donors.</li><li>Participates in all aspects of the gift cycle:</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Initiate contacts with current Tocqueville Society and major donors&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Initiate contacts with potential Tocqueville Society and major donors to generate new business&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Develops appropriate cultivation strategies for them, including working with volunteers&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Moves potential donors in an appropriate and timely fashion toward solicitation and closure&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Makes solicitations when appropriate&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Maintains stewardship contacts with donors; adhere to the highest ethical standards; demonstrate empathetic disposition, &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;and perseverance; reflect optimistic and positive attitude, and convey sensitivity to needs of the donors<ul><li>Ensures that all Tocqueville Society gifts are accounted for during the fiscal year.</li><li>Participates in 15-20 donor meetings a month.</li><li>Works collaboratively with and in support of volunteers, other development staff, and other United Way staff to achieve the needs of the prospects.</li><li>Work with the Prospect Manager to identify new business and participate in prospect management activities to ensure coordination of cultivation, solicitation, and stewardship activities.</li><li>Attends United Way events as well as outside events for United Way representation, networking etc.</li><li>Responsible for soliciting gifts of $10,000 and higher from individuals</li><li>Collaborate with the Development Officers to identify major and planned gift prospects within giving communities and employee campaigns to create, cultivate and solicit Tocqueville Society donors.&nbsp;</li><li>Data management- strategically implement reports into the fundraising approach, utilization of United Way’s customer relationship management tool, Andar, maintain data quality and integrity.</li><li>Work closely with team members including administrative, marketing and engagement teams.</li><li>Identify prospects, engage them in the work of United Way and secure appropriate revenues through cross-selling opportunities. Serves as a pipeline for overall fundraising efforts.</li></ul>RequirementsEducation Requirements: Bachelor’s degree or equivalent experience.Experience Requirements: Three to five years’ experience in fundraising or sales, presentation skills and account management.Core Competency Requirements:EXCELS AT CUSTOMER SERVICE – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWM’s mission.DRIVES FOR RESULTS – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.COMMITS TO THE ORGANIZATION – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWM.LEADS WITH INTEGRITY AND EXCELLENCE – Respects and embraces engagement of all people, ideas and backgrounds and aligns own behavior with United Way’s values.&nbsp;&nbsp;SEIZES LEARNING – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.MANAGES MULTIPLE PROJECTS AND TASKS – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.PERSONIFIES TEAMWORK – Demonstrates good collaboration and communication to be effective in any team setting.&nbsp;Technology Requirements: Advanced Word and Excel. CRM/database experience. Competence with web browsers, Office Suite/365 (including Power Point and Outlook )Other Essential Knowledge/Skills: Public speaking, understanding of people, ability to adapt to changing situations, ability to understand and analyze industry trends, sales ability, computer skills, basic math skills, and negotiation skills. Spanish language not a requirement but helpful.&nbsp;Career Growth: We encourage you to grow through formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.Apply with confidence! Research indicates that individuals may hesitate if they don't meet every requirement. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.

United Way Miami

Associate Director, Development (Major Gifts/Fundraiser) - Hybrid

Position Title: Director of&nbsp;Volunteer Center&nbsp;Status: ExemptSupervisor: Chief Development OfficerClassification: Full TimeSalary Range: &nbsp;$55,000 - $65,000 - DOE Location:&nbsp;Fort Myers, FLApplication Deadline: November 7, 2025 – 5 PMSubmit Cover Letter and Resume:&nbsp;<a href="mailto:resume@UnitedWayLee.org" target="_blank">resume@UnitedWayLee.org</a>&nbsp;United Way of Lee, Hendry, &amp; Glades (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a nonprofit social services organization, with eighty employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.&nbsp;Summary:&nbsp;Responsible for program development and daily operation of the Volunteer Center, including supervision of the Volunteer Center Manager. Ensures the creation and promotion of a high-quality volunteer experience for corporate partners and community members.&nbsp;Establishes and expands positive relationships with members of the community to build a talent pool of volunteers. Tracks program metrics using the Galaxy portal, and Excel spreadsheets. Analyzes program data, identifies trends, and strengthens outcomes. Must be able to accommodate evening and weekend scheduling for volunteer events.Essential Functions<ul><li>Cultivates Nonprofit Partnerships: Proactively engages with local nonprofit organizations to identify, develop, and promote volunteer opportunities.&nbsp;</li><li>Strives to increase the number of year-round volunteer opportunities in Galaxy by 25% through strategic relationship-building and collaboration.</li><li>Volunteer Recruitment and Engagement: Builds and maintains a core group of volunteers to facilitate events such as Days of Caring, High School Blood Drives, and community tabling events.&nbsp;</li><li>Works with Campaign team to identify, engage, and collaborate with new corporate groups for Days of Caring.&nbsp;</li><li>Volunteer Tracking and Reporting: Develops and implements a comprehensive plan to accurately capture and record all internal United Way volunteer hours. This includes hours contributed by Board Members, participation in Fund Distribution and Campaign activities, and other internal United Way-related volunteer efforts.</li><li>Promotes principles and values of volunteering, volunteer orientations and tracking of hours.</li><li>Cultivates relationships and manages regular communication with local agencies, schools, and nonprofits to maintain project inventory for individual and corporate volunteers, while maintaining current contact lists.</li><li>Maintains accurate data and prepares reports detailing relevant volunteer metrics, including engagement and impact reports.</li><li>Collaborates with Marketing Department and staff to promote volunteer opportunities, events, and projects on social media</li><li>Organizes annual Volunteer Appreciation Breakfast.</li></ul>Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Supervisory Responsibilities:&nbsp;Volunteer Center Manager&nbsp;&nbsp;Qualifications:&nbsp;The following requirements are representative of the knowledge, skill, and/or ability required to satisfactorily perform the essential job duties.&nbsp;Education and/or Experience: Minimum of bachelor’s degree and 4 years’ experience in nonprofit management, program development, and volunteer coordination.Knowledge:&nbsp;Existing knowledge&nbsp;of local provider network of nonprofit agencies, customer relationship management, project management, and experience in program design and expansion.Engagement Skills: Strong communication skills, relationship building, active listening, problem solving, critical thinking, and sound judgment required.&nbsp;Business writing, analysis, and supervisory skills necessary.&nbsp;Strong administrative and operational skills essential.&nbsp;&nbsp;Language Skills: Excellent verbal, written and presentation skills are necessary. Ability to write reports and business correspondence, and communicate effectively with community partners, employees, managers, and senior level executives.Computer Skills: Requires advanced knowledge of SharePoint, Excel, Word, Outlook, Canva, social media, and virtual meeting platforms.Presentations Skills:&nbsp;Excellent public speaking and presentation skills required. &nbsp;Licenses:&nbsp;Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Other Skills: Must be highly organized, have the ability to work in a fast-paced environment, and collaborate with internal and external customers.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk and/or hear.&nbsp;The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms.&nbsp;The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds.&nbsp;There may be additional physical requirements associated with volunteer events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.&nbsp;Requires talking, hearing, and visual acuity sufficient to perform these major functions. Approximately 50% of the work of this position is spent at project sites, in offsite meetings, or traveling to various locations.Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, off site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a full-time position. Days and hours of work are primarily Monday through Friday, 8:00 a.m. to 5:00 p.m. and includes some evening and weekends hours. Flexibility is essential.&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions.&nbsp; United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Background testing will be conducted because of the nature of the position. Applicants may be asked to take an online skills assessment.&nbsp;Additional information:UWLHG is an exceptional workplace that can provide you with:&nbsp;<ul><li>Opportunity to work with smart, passionate, and enthusiastic team members and volunteers</li><li>Working with diverse staff and other constituents</li><li>Culture of high-performance expectations and accountability</li><li>Exciting and challenging work&nbsp;</li><li>Opportunity to help solve the community's toughest problems</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience&nbsp;</li><li>Paid Health and Dental Insurance for employee, 401K, and monthly accrued PTO</li></ul>

United Way of Lee, Hendry, Glades

Director of Volunteer Center

Salary Range: $18.86 p/hrLocation Address: Carol City Center- 4375 NW 173rd Drive, Miami Gardens, FL 33055Benefits (The Good Stuff)<ul><li>Paid Winter recess (two-week period) and Spring recess (one-week period)</li><li>10 Vacation Days Paid</li><li>12 Holiday Days Paid</li><li>12 PTO Days Paid</li><li>Competitive Health Benefits Package</li><li>Wellness Program Reimbursements up to $50/month</li><li>Short Term Disability at NO COST</li><li>Life Insurance &amp; AD&amp;D 2X Annual Salary at NO COST</li><li>Employee Assistance Program</li><li>Retirement Plan UP TO 6% Employer Funding</li><li>Professional Development Opportunities</li><li>Discounted On-Site Early Childhood Care</li><li>Tuition Assistance for Early Education Degree</li><li>Free Monthly Transit Card</li></ul>Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!United Way Miami is hiring a Resource Teacher I to join our team. As a Resource Teacher I, you will be &nbsp;Responsible for providing programmatic support to practitioners, children, and families enrolled in the center. Assists the Center Director with the implementation of state regulatory guidelines and Head Start/Early Head Start Performance Standards.&nbsp;&nbsp;Principal Duties and Responsibilities:Program Management and Administration<ul><li>Assist the Center Director in ensuring the smooth daily operation of the center</li><li>Act as liaison between the Center Director and teachers</li><li>Share responsibility for opening and closing the center</li><li>Inform the Center Director of all incidents that occur pertaining to the daily operation of the program</li><li>Update teachers’ bulletin board to highlight upcoming trainings and/or events</li><li>In the absence of the Center Director, be available to receive current and prospective parents, listen and respond to inquiries, and lead tours of the center</li><li>Maintain flexibility in schedule to adapt to the needs of the center; may include providing coverage in a classroom to maintain required ratios</li></ul>Classroom SupportCollaborate with classroom staff in the development of lesson plans, anecdotal observations, and screenings<ol><li>Observation: In partnership with the Director, observe the teachers’ interactions within the context of everyday experiences. Focus observation on goals that were set forth during joint planning. Document specific examples</li><li>Feedback/Reflection: Engage in reflective dialogue with teachers. Reflect on impact for children, and the learning that has taken place for children, as well as teachers. Determine if additional supports are needed&nbsp;&nbsp;&nbsp;</li></ol>Health, Safety, and Licensing<ul><li>Assist the Director in ensuring all center guidelines, licensing requirements, health regulations, fire codes, permits, and licenses remain current</li><li>Follow EHS-CCP Health and Safety policies and procedures</li><li>In partnership with the Director, ensure all accidents and incidents are documented, and notify parents as necessary</li><li>Performa &nbsp;monthly Health and Safety checklist for all classrooms</li><li>Monitor Checklists: fridge log, fanny pack log, first aid checklist, volunteer log</li></ul>Center Maintenance<ul><li>Ensure the program provides a clean, safe, child-ready center at all times, with careful thought given to displays and environment</li><li>Monitor maintenance of facility, equipment, and supplies</li><li>Support daily meal distribution, complete daily Meal Counts, and input meal numbers into the USDA report</li><li>Regularly check supply inventory, request supplies (i.e., diapers and wipes each month), receive monthly shipment of supplies, and coordinate proper storage</li><li>Manage laundry operations</li></ul>Professionalism<ul><li>Positively project UWMD’s mission, goals, philosophies, and policies to parents, faculty, and the community. Demonstrate cultural sensitivity and respect towards persons of different cultural, ethnic, and socio-economic backgrounds</li><li>Acknowledge and respond to faculty, families, and members of the community in a friendly, courteous, and professional demeanor</li><li>Establish and maintain a relationship of cooperation and respect with co-workers, assuming a fair share of work</li><li>Show initiative and model a professional work ethic</li><li>Demonstrate knowledge and flexibility in child care practices and continue ongoing professional growth</li><li>Keep abreast of trends and research in the Early Childcare field&nbsp;</li><li>Attend all required meetings and trainings</li></ul>&nbsp;UWM is an equal opportunity employer and a drug-free workplace. Please visit our Career site homepage to view our EEO statement and Drug-Free policy.&nbsp;RequirementsEducation Requirements: Associate degree and 45 DCF hours/ 15 in-service hours per year. Infant/Toddler CDA. Bilingual preferred.Experience Requirements: N/ATechnology Requirements: Beginning Internet Explorer, Intermediate Word, Beginning Excel, Beginning Outlook.Other Essential Knowledge/Skills: Flexibility. Understand concepts around Visible Thinking, Multiple Intelligence, Dual Language, Inclusion, Early Literacy strategies, and Reflective Supervision.&nbsp;Career growth: We encourage you to grow by providing formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.Apply with confidence! Research indicates that individuals may hesitate if they don't meet every requirement. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.

Resource Teacher I (5WKS PTO-$18.86/HR)

Purpose of PositionThis position supports the needs and activities of the Marketing and Communications team. Responsibilities include but are not limited to digital communications, marketing communications and media support, and administrative/operational support.Key Responsibilities and Essential FunctionsMarketing Communications Support&nbsp;<ul><li>Provide support for special events, including supporting vendor bookings and management, various event research needs, maintaining RSVP lists, preparing supplies, and supporting internal meetings and communications.</li><li>Manage media list and track all media mentions.</li><li>Coordinate speaker activities, as needed, including identifying, training and scheduling speakers as requested.</li><li>Manage our success story photo/video shoot and success story database for staff.</li><li>Provide logistical support for special events, including maintaining RSVP lists, preparing supplies, supporting vendors management and supporting internal communications.</li><li>Serve as organization photographer, as needed, and/or support a professional photographer hired for special events or marketing shoots.</li><li>Perform research, as needed, to inform marketing and communications strategies, tactics and KPIs.</li></ul>Digital Communications&nbsp;<ul><li>Coordinate the development and distribution of the biweekly internal email, Monday Message.</li><li>Coordinate the distribution of marketing emails and invites, including timeline management, marketing list set-up and facilitation, data review, template-building and content approvals across departments.</li><li>Serve as internal trainer for the creation and use of marketing lists in the CRM platforms, Stratus Live and Dot Digital.&nbsp;</li><li>Support digital marketing specialist with social media and website needs, as needed.</li></ul>Operational Support<ul><li>Facilitate requests, manage preparation and maintain inventory of marketing collateral, promotional items and other brand materials.</li><li>Maintain marketing team storage areas.</li><li>Organize and appropriately store physical and digital files, including logos, photos, videos and other marketing materials.</li><li>Schedule and send meeting notices, maintain department meetings calendar, prepare meeting rooms, take/transcribe minutes and provide day-of support, etc.&nbsp;</li><li>Maintain office supplies inventory, including monitoring supply level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.&nbsp;</li><li>Request and manage outside-vendor estimates and invoice processing.</li><li>Manage requisition process for department credit card(s).</li><li>Assist in recruiting and supervising interns assigned to marketing.</li><li>As capacity allows, fill in for the Front Desk in answering calls from the public when regularly assigned team members are out of office.</li><li>Perform other such duties as may be assigned by the supervisory team.</li></ul>These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Role Experience/Qualifications Required<ul><li>Undergraduate degree preferred or a minimum of two years marketing support experience in an agency, nonprofit or corporate environment.</li><li>Excellent communication skills, both oral and written, with knowledge of AP Style preferred.</li><li>High level of attention to detail.</li><li>Must be solution-orientated and able to solve problems quickly and effectively.</li><li>Demonstrated organizational and time management skills/abilities (i.e., having to establish, manage and meet deadlines).</li><li>Significant, well-rounded experience in project management and administrative functions.</li><li>Relationship builder with the flexibility to manage multiple internal clients and external audiences.</li><li>Self-starter with a sense of urgency, able to work independently.</li><li>Advanced skills in Microsoft Office, i.e., Teams, Outlook, Word, Excel, PowerPoint, and in video conferencing tools.</li><li>Knowledge of graphic design, photo-editing, Adobe Creative Suite software, website content management and email marketing tools preferred.</li></ul>General Requirements<ul><li>Strong customer service skills; ability to establish excellent rapport with co-workers, general public, volunteers and donors.</li><li>Curiosity, desire to learn and passionate about building a stronger community.</li><li>Ability to embrace change and create process and order in the midst of it.</li><li>Possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;Ability to work effectively under stress and maintain productivity and composure under pressure.</li><li>Comfortable working in a fast-paced environment.</li><li>Ability to use good judgment and assessment techniques.</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor.</li><li>Ability to work evenings and weekend days, as needed, for marketing events, and flexibility to work variable shifts within a hybrid, remote environment.</li><li>Ability to perform overtime work, as assigned (but is rare).</li><li>Ability to pass a background check.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of Northeast Florida.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the JobThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way of Northeast Florida reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Marketing & Communications Coordinator

Purpose of Position:&nbsp;Through active listening, effectively identify and connect people in need to available community resources while demonstrating respect and compassion. I&amp;R Specialists may be called upon to de-escalate stressful situations, be involved in follow up communications, complete intake assessment for specialized programs or services, perform outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:&nbsp;<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 211 by linking community members with appropriate services and providing immediate crisis intervention as necessary.</li></ul><ul><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge or willingness to learn &amp; compliance with Inform USA (formerly AIRS)</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Accurately assess caller’s needs and engage in collaborative problem solving to prioritize and develop an action plan without offering advice or opinions</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Help caller address any perceived barriers or challenges to getting assistance</li><li>Offer honest information regarding services or programs that may not exist in our community. Discuss alternatives, if possible</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Conduct complete and accurate interviews and capture all required data into contact center software(s)</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Develop and practice individual self-care plans</li><li>Follow up on referral cases or other inquires as needed</li><li>Demonstrate a desire to improve with active and open participation in quality assurance program</li><li>Complete required initial and ongoing training as needed</li><li>Demonstrate a commitment to United Way’s vision, mission, values, and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>Enter&nbsp;a minimum of 2 years of experience in related field&nbsp;</li><li>High School diploma/GED required. Associate’s degree in a health and human services related field preferred OR minimum one-year experience in health and human service related field&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Comfortable handling calls from a wide-range of people in crisis situations&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment</li><li>Adapt readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;</li><li>Overtime and holidays as assigned</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations&nbsp;may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear.&nbsp;Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

Information & Referral Specialist

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Hallandale Magnet High School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Hallandale Magnet High School.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way Broward

United Way of Broward County

Manager, Community Partnership School  Hallandale 

POSITION SUMMARY Supervise 211 and Crisis Services Specialists and provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.&nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Constantly monitor incoming contacts (calls, chats, texts, and emails) and Specialists’ interactions for timely response, intervention, and quality service.</li><li>Provide technical support to Specialists and address any issues and outages.</li><li>Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients when appropriate and assist Specialists in understanding when advocacy is needed.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Assist Specialists by conducting interventions with contacts in imminent safety risk situations.</li><li>Initiates debrief meetings with Specialists following challenging contacts (suicide, homicide, child abuse, human trafficking, domestic violence, etc.) to review protocols used, provide feedback and coaching, and ensure personal self-care techniques are used, as necessary.</li><li>Accurately document all meetings with direct reports on a regular basis to ensure effective communication, coaching, and professional development, and conduct formal performance reviews. &nbsp;</li><li>Collaborate with Managers or Directors to address performance concerns and departmental processes to enhance quality assurance outcomes.</li><li>Occasionally answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral calls when needed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Attend all required in-person and virtual meetings as scheduled, and specialized trainings upon eligibility.&nbsp;</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Inform USA CRS or CRS-DC certification preferred.</li><li>CIRS or Crisis Worker certification preferred.</li><li>Two years in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>One year of supervisory or coaching experience preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client and staff needs and show sensitivity to issues.</li><li>Excellent organizational skills with the ability to quickly adapt to a changing call volume while maintaining standards of high quality required.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Must have access to a private, secure, and stable high-speed internet connection</li><li>Must have access to a quiet, confidential workspace</li><li>Ability to attend in-person meetings and events as required by the role</li><li>Ability to pass level II background screening</li><li>Bilingual in English/Spanish preferred.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. &nbsp; &nbsp;Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Supervisor, 211 & Crisis Services

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Specialist, 211 & Crisis Services

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Job Title Marketing Coordinator 

Department: Marketing and Communications 

Reports to: Manager, PR and Marketing 

Status: Exempt, Full-Time 

 
 
General Description: Responsible for the overall support to the marketing department’s 
initiatives with the planning, executing and tracking of marketing and communication 
pieces such as email, event, social media, online donation campaigns or content 
marketing. 
 
Primary Job Responsibilities &amp; Duties: 

1. Assist with developing and managing blog content, video content and social media 
marketing 

2. Responsible for photographing and shooting video for United Way Broward 
fundraising events, volunteer events, community impact events, and special 
programs to communicate to the community. 

3. Maintain United Way of Broward County’s website for content refreshes including: 
updating the events calendar, blog and interior pages to assist with search engine 
optimization. 

4. Will work on marketing materials (digital and print) and marketing opportunities to 
support promotion of United Way Broward initiatives. 

Other Job Duties: 
ï· Content creation for social media platforms including, but not limited to: Facebook, 

Instagram, LinkedIn, Twitter 
ï· Create and develops a marketing plan, timetable and performance expectations to 

meet established goals 
ï· Monitor marketing efforts on our social media channels, website and email 

distributions, creates and prepares weekly/monthly metric reports, analyzes and 
interprets data 

ï· Create and implement email marketing campaigns (concept, template creation, 
content, distribution) 

ï· Proficient in digital/website platforms including, but not limited to; Hootsuite, 
Canva, ConstantContact, Trusted Partner or similar digital marketing software tools 

ï· Takes responsibility for other assignments as they arise in the development of 
marketing activities 

ï· Manage sensitive issues and crisis communications 
ï· Assist the Manager of PR/Marketing and the VP of Marketing and Communications 

in execution of marketing program strategies with the Board of Directors, volunteer 
committees, United Way Broward divisions and outside organizations 


2 
 

ï· Coordinates planning and requests from other divisions that relate to special 
events, as appropriate 

ï· Create/seek creative opportunities to extend United Way Broward’s message and 
mission to corporations in conjunction with the development staff 

ï· Ensures effective and timely marketing and communications support to United Way 
Broward staff 

ï· Ensures communication efforts adhere to budget and brand guidelines 
ï· Assists in planning/implementing projects, seeing that they are brought to fruition 

within the allocated timeframe and budget 
ï· Writes and edits copy for various applications (print, presentations, ads, social 

media content, talking points, etc.) 
ï· Assures work is performed within established policies and procedures 
ï· Works in a team environment and will have close inter-department relations with 

multi-department managers, developing, planning and implementing events to 
enhance United Way Broward's image 

ï· Attends United Way functions (some may be after hours and/or on the weekend) 
ï· Responsible for video production requests – event videos, social media 

interviews/videos, etc. 
ï· Self-starter who is detailed oriented and has the ability to work in a fast-paced 

environment while meeting all deadlines 
ï· Performs other duties and assumes other responsibilities as assigned by supervisor 
ï· Due to the leadership role United Way is called upon to play in the community, 

particularly during times of crisis, it is the expectation that all United Way staff will 
be fully engaged in the organization’s crisis plan and response efforts 


Supervises: This position has no supervisory responsibilities 
 
Education &amp; Experience: 

ï· Bachelor’s degree required, preferably in Marketing, Communications, Public 
Relations, Nonprofit Management, or a related field. 

ï· Minimum 2–4 years of progressively responsible experience in marketing, 
communications, or public relations, ideally in a nonprofit, community-based, or 
mission-driven organization. 

ï· Proven success in developing and executing multi-channel marketing campaigns 
that drive engagement, increase brand visibility, and support fundraising goals. 

ï· Demonstrated ability to create compelling content for both digital and traditional 
media, including social media, email marketing, print collateral, and press 
releases. 

ï· Exceptional written and verbal communication skills, with the ability to tailor 
messaging to diverse audiences and stakeholders. 

ï· Ability to work collaboratively in a fast-paced, deadline-driven environment, with 
strong organizational skills and attention to detail. 


3 
 

ï· Experience with video and photography 
ï· Experience and knowledge of social media posting calendar software 

ï· Graphic design skills a plus 
ï· Ability to plan and manage own workflow, priorities and results accomplishment 
ï· Please Note: This position requires local travel to support United Way of UWB 

events throughout Broward County. Must have and maintain reliable 
transportation. 
 

Core Competency Requirements: 

ï· Excels at customer service – Serves (treats) all customers (internal and external) with 
utmost respect and responsiveness in order to deepen relationships and advance 
UWBC’s mission. 

ï· Drives for results – Has a passion for innovation and risk-taking, meets and exceeds 
qualitative and quantitative goals in a thoughtful and time-driven manner. 

ï· Commits to the organization – Has the responsibility for aligning one’s own behavior, 
leadership and commitment with the needs, priorities, goals and culture of UWBC. 

ï· Embraces diversity and inclusion – Creates an atmosphere that respects and 
embraces engagement of all people, ideas and backgrounds and aligns with United 
Way’s values. 

ï· Seizes learning – Able and willing to learn new skills and knowledge and accept new 
challenges to further United Way’s mission. 

ï· Manages multiple projects and tasks – Effectively manages time and resources to 
respond to emerging needs while continuing to deliver on organizational goals, 
objectives and timelines, and seeks help when needed in juggling priorities. 

ï· Personifies teamwork – Demonstrates good collaboration and communication to be 
effective in any team setting. 

 
 
Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated 
and air-conditioned). Lighting is adequate through overhead lighting as well as windows 
and blinds. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. Physical demands include sitting and/or 
standing for extended periods of time, bending, lifting approximately 25 pounds, regular 
use of the telephone, copier, fax and computer. Demands also involve protracted 
concentration. 
 
Acknowledgement: I understand that the above information has been designed to 
indicate the general nature and level of work required and does not list all of the duties of 
the position, and that I may be asked by my supervisor and/or management staff to 
perform other duties. I understand that United Way Broward has the right to revise this 
position description at any time based on business need. I also understand that this 
position description is not a contract for employment and that United Way if Broward 
County or I may terminate my employment at any time for any reason. 


4 
 

 
 _______________________________________ _________________________________ 
Employee Signature Date 
 
 _______________________________________ _________________________________ 
Supervisor Signature Date

Marketing Coordinator

United Way of Broward mobilizes our community to action so all can thrive.&nbsp;General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way Broward (UWB) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Senior Director, Major Gifts (SDMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by SDMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving. &nbsp;(Portfolio: 150-200).</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high-capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the SDMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWB policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the SDMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

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