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Purpose of Position:&nbsp;Northeast Florida is home to over 425,000 active-duty servicemembers, veterans, and their families, representing nearly 25% of all households. Their needs are diverse, and navigating available services can be challenging. Basic referrals often fall short. This role provides peer-based care coordination to help veterans access and sustain the support they need.The Veteran Care Coordinator (VCC) is a veteran-peer and system of care navigator. The VCC works closely with veterans, military servicemembers, and their families who require comprehensive community support services, ensuring they receive the necessary assistance to overcome barriers.&nbsp; Key Responsibilities and Essential Functions:&nbsp;<ul><li>Utilize strong customer service, interpersonal, problem-solving, and troubleshooting skills to de-escalate complex situations and ensure timely coordination of veteran care.</li><li>Handle service requests from Veterans, their families, and community partners.</li><li>Assess eligibility based on criteria, capacity, location, and client preferences.</li><li>Create client care plans addressing individual needs.</li><li>Collaborate with veterans to facilitate direct referrals to appropriate treatment or service providers.</li><li>Maintain accurate and timely records in case management systems, analyze data to identify service gaps, and inform decision-making for veterans.</li><li>Stay connected with clients throughout the navigation process, conduct follow-ups, and measure outcomes.</li><li>Use appropriate approaches, and best practices for clients experiencing personal crisis, including mental health issues via telephone conversations.</li><li>Consult with Mission United Manager on unique cases, process improvements, service provider performance, and trends.</li><li>Develop and maintain relationships with social service partners to assist veterans.</li><li>Work with other Veteran Care Coordinator and other departments to advance goals and objectives of United Way and Mission United.</li><li>Engage in community and agency outreach activities, providing information to increase awareness of veteran services.</li><li>Execute additional tasks as directed by the Manager of Mission United.</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree preferred.&nbsp;</li><li>U.S. military Veteran required.</li><li>Knowledge of Veterans Administration (VA) programs, Veteran and community social services highly desirable.</li><li>Experience working with the Veteran population.</li><li>Required to achieve certification as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist within 18 months of hire date.</li><li>Expertise in providing quality customer service.</li><li>Experience with Microsoft Office Suite.</li><li>Skilled at tracking, managing data, and grant compliance.</li><li>Proficiency in oral and written communication skills.&nbsp;</li><li>Proficient working well in teams and contributing to a positive work culture.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs.</li><li>Ability to build relationships with and collaborate with community partners.&nbsp;</li><li>Comfortable working in a fast-paced environment.&nbsp;</li><li>Keep all activities in line with the core values of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp; &nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li></ul>Preferred Experience:<ul><li>Certified as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Veteran Care Coordinator

POSITION SUMMARY Lead multi-media production for HFUW, using impactful storytelling to enhance its local and national profile. Collaborate across departments to create, edit, and distribute compelling multi-media content across multiple platforms, supporting the marketing strategy and brand integrity.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Serve as primary resource for multi-media production to support an integrated marketing strategy for key audiences.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Create multi-media content (i.e. photography and video) for multiple channels and assist the Graphic Design and Brand Manager with design projects.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Attend and interview at frequent onsite and offsite events.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ensure all designs align with United Way brand standards and maintain consistent branding across internal and external media.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with marketing projects to ensure timely delivery.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist in maintaining content across various multi-media channels.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Partner with the Marketing team to develop innovative marketing strategies.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Collaborate with other departments to ensure consistent brand representation and to advance Marketing and Communications activities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with the research, coordination, and planning of Marketing and Communications initiatives.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with writing and editing, including scripts, interview questions, social media posts, and web content.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with proofing and editing to ensure accuracy, brand integrity, and relevancy in all collateral.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Organize and maintain digital files for reference materials, data, and articles.</li><li>&nbsp; &nbsp; &nbsp; Develop in-depth knowledge of Heart of Florida United Way programs, initiatives, events and experiences.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ensure equipment readiness and manage all aspects of on-site production, including setup, testing, timeline management, interviews, b-roll capture, and cleanup.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ensure adherence to all organizational policies and procedures, staying informed about updates.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain and provide recommendations for policies and procedures for brand guidelines to ensure overall HFUW operational excellence.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Provide back-up support to the Marketing and Communications team.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Valid Driver License required.</li><li>Two years of multi-media or graphic design experience required.</li><li>Intermediate experience with Microsoft Office and other related technology required.</li><li>Intermediate experience in Adobe Creative Suite or other related technology required.</li><li>Expertise in design for web, email, and social media platforms preferred.</li><li>Demonstrated ability to take initiative, anticipate needs, and proactively address challenges.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble documents.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTSCommunications - Ability to communicate effectively.Business Ethics - Ability to work with integrity and ethics.Judgment - Ability to use sound judgement.Initiative - Ability to take initiative.Teamwork - Ability to work in a team environment.PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.</li><li>Frequently traveling to the office or offsite location.</li><li>Frequently moving about to accomplish tasks.</li><li>Occasionally lifting and moving of items weighing up to approximately 35 pounds.</li><li>Occasionally adjusting or moving objects up to 15 pounds in all directions.</li><li>Occasionally bending, stooping, or kneeling.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Flexible schedule required, including frequent early mornings, evenings, and weekend hours.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li><li>Frequent travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Coordinator, Multi-Media

UNITED WAY EMERALD COASTJOB DESCRIPTIONJOB TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Office CoordinatorCLASSIFICATION: &nbsp;&nbsp;&nbsp;&nbsp;Part-time, Non-Exempt (20-25 hours/week)REPORTS TO: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President &amp; CEOHOURLY RATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $18/hrSUMMARY:&nbsp;As the Office Coordinator at United Way Emerald Coast, you’ll be at the heart of our operations, ensuring the office runs smoothly and efficiently. From managing mail, phone calls, and walk-ins to overseeing supply orders and schedules, you’ll play a key role in keeping everything on track. You’ll also support the President &amp; CEO with vital executive functions, helping maintain momentum on our mission to improve lives across the community. The ideal candidate is organized, detail-oriented, thrives in a dynamic environment, and is excited to contribute to our positive impact on the Emerald Coast.KEY AREAS OF RESPONSIBILITY:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Provide administrative support to the President &amp; CEO, managing day-to-day tasks such as drafting correspondence, scheduling meetings, preparing agendas, gathering materials, preparing rooms, sending updates, taking minutes, and coordinating travel arrangements.</li><li>Maintain accurate and up-to-date records, including prospect lists, Board of Directors materials, event attendance, and volunteer committee rosters.</li><li>Collaborate with finance staff to manage Purchase Orders, track in-kind contributions, invoices, and reimbursements.</li><li>Work closely with development and finance teams to ensure effective donor and financial management.</li><li>Prepare and manage materials for mailings, including list management, merging letters, and overseeing collation, stuffing, and mailing.</li><li>Support the preparation of required data and documents for grant opportunities and funders.</li><li>Assist with planning and executing event logistics, including communications, site visits, venue and vendor coordination, staffing, reservations, and post-event analysis and follow-up.</li><li>Foster positive, collaborative relationships with UWEC employees, community partners, and volunteers, ensuring excellent communication and professionalism.</li><li>Oversee daily office operations, including vendor communications, supply orders, mail distribution, and office facility management.</li><li>Provide front desk coverage, ensuring a welcoming experience for visitors and efficient handling of phone calls and emails.</li></ul>Additional Responsibilities:&nbsp;<ul><li>Ensure all activities align with UWEC's core values and contribute positively to our culture.</li><li>Foster innovation and creativity by encouraging fresh approaches, sharing best practices, and creating a safe environment for risk-taking.</li><li>Take every opportunity to position UWEC as an inclusive, uplifting, and engaging organization.</li><li>Pursue professional development opportunities relevant to the role.</li><li>Represent UWEC at community events, as needed.</li><li>Coordinate and support special projects, as needed.</li><li>Assist with the organization’s disaster response efforts, when necessary.</li><li>Assist with other projects as assigned.</li></ul>MINIMUM KNOWLEDGE &amp; SKILLS REQUIRED:<ul><li>Understanding of and commitment to the mission, vision, and direction of UWEC.</li><li>1+ year of related experience preferred.&nbsp;</li><li>Ability to pass a Level 2 background screening to support vulnerable populations.</li><li>Excellent organizational, planning, and time management skills.</li><li>Strong proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.&nbsp;</li><li>Experience in database management, including data entry, reporting, and results analysis, is preferred.</li><li>Proactive, solutions-oriented mindset with the ability to take initiative, lead projects, and deliver high-quality results.</li><li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.&nbsp;</li><li>Demonstrated ability to manage sensitive information with discretion and professionalism.</li><li>Strong collaboration skills, able to work independently and as part of a cross-functional team.</li><li>Ability to work respectfully and inclusively with a diverse population and multiple stakeholders.</li><li>Drivers’ license and reliable vehicle, or equivalent ability to travel within a 2-county region.&nbsp;</li></ul>WORKING CONDITIONS:&nbsp;<ul><li>The role involves a mix of sitting, standing, walking, and light physical activity, such as lifting up to 25 pounds.</li><li>Extended viewing of computer monitor is required.</li><li>Occasional local travel within the regional area, including some evenings and weekends (mileage reimbursed).&nbsp;</li><li>Reasonable accommodations will be made to ensure all individuals can perform the essential functions of the role.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.UWEC is committed to creating a diverse environment and is proud to be an equal opportunity employer.

United Way Emerald Coast

Office Coordinator

POSITION SUMMARY To lead the continued implementation of the countywide Hunger Relief Strategic Plan (originally adopted in October 2015) to fight hunger and food insecurity in Palm Beach County. This is a multi-faceted, collective impact initiative working with numerous community stakeholders throughout the entire County.ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to, the following:•&nbsp;&nbsp;&nbsp;&nbsp;Continue to facilitate a framework for implementing the Hunger Relief Strategic Plan and MacKenzie Scott Hunger Relief Strategies, county-wide. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Work with the community, which includes but is not limited to, community representatives, funders, faith-based organizations, government, corporate, education, and nonprofit partners to monitor and execute priorities, strategies, and desired outcomes, and re-evaluate them when needed. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Continually build consensus and facilitate collaboration and growth with county-wide Hunger Relief Advisory Council as well as Hunger Relief work groups and subcommittees, along with appropriate committees within the community. •&nbsp;&nbsp;&nbsp;&nbsp;Manage the Palm Beach County Hunger Relief staff, Advisory Council, Work Groups, and Subcommittees. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Effectively manage the process through meeting management tools, meeting notices, agendas, drafting materials to be considered, minutes, data, fact sheets, statistics, etc. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Mobilize stakeholders and refine Hunger Relief Work Groups/Subcommittees to monitor and track hunger relief data and hunger trends. •&nbsp;&nbsp;&nbsp;&nbsp;Build community partnerships with traditional and non-traditional partners around the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Maintain and establish relationships with key community members to address issues related to food security and hunger relief. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Facilitate collaboration and communication among UWPBC staff, agencies, donors, policy makers and other stakeholders around the development and implementation of partnership initiatives and specific strategies tied in with the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in relevant community, state and national task forces, commissions, and committees in order to enhance our work and affect change. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Stay informed about public policy issues affecting hunger relief, including local, state and/or federal changes/opportunities, and how to favorably impact our community. •&nbsp;&nbsp;&nbsp;&nbsp;Measure, evaluate, and communicate successes and challenges. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Collect information and data, and compile regular progress reports consistent with planned evaluation strategies, or funding requirements. Use available systems and technology to gather and analyze data (e.g., 211, food finder map, local/state/federal data). •&nbsp;&nbsp;&nbsp;&nbsp;Prepare &nbsp;relevant &nbsp;reports &nbsp;and &nbsp;documentation for &nbsp;distribution, &nbsp;including an &nbsp;annual summary report on the Hunger Relief Strategic Plan (as needed). •&nbsp;&nbsp;&nbsp;&nbsp;Increase investment in food security by securing funding through grants, as well as private and corporate donations, working with resource development, major gifts and community investment teams or other United Way staff members to raise funds. o&nbsp;&nbsp;&nbsp;&nbsp;Ensure all grant requirements are met and/or exceeded.&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Identify projects for funding consistent with the identified priorities and strategies. Funding for special projects that advance food security and hunger relief efforts, especially in key geographic areas, is valued. &nbsp; &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Determine the dollars or resources needed to address the identified priorities and strategies which align with the initiative’s metrics. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Willingness to work flexible hours including early mornings, evenings, and weekends, when needed. •&nbsp;&nbsp;&nbsp;&nbsp;Assist, as assigned by management, with the organization’s disaster response efforts •&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as opportunities are presented and/or assignedMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required and master’s degree preferred with a minimum of five (5) to seven (7) years of leadership experience in the field of human services, planning, and/or food systems (or comparable combination of education and experience). •&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a team environment, facilitating effective groups, developing collaboratives, and working with volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with collective impact models and community driven efforts preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record leading and working on high profile community projects with diverse stakeholders preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze data and develop innovative strategies to maximize results. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent customer/client service relations. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage confidential information with discretion. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent organizational and time management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Effective communication and people skills to interact with various stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Detail-orientated, with the ability to prioritize tasks and manage multiple projects simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office Suite software, office systems and be technology savvy. •&nbsp;&nbsp;&nbsp;&nbsp;Problem solving and strong decision-making capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Committed and capable team player with ability to work independently. &nbsp;

United Way of Palm Beach County

Vice President for Hunger Relief

POSITION SUMMARY Assist in the planning and coordination of HFUW events and experiences by providing both logistical and technical support, ensuring smooth execution of events and activities.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with all offsite and onsite events, including fundraisers, volunteer outings and profile-raising events. &nbsp;</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Support outreach and volunteer recruitment activities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with the marketing, coordination, and logistics of events and projects.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Update and maintain Customer Relationship Management (CRM) system and volunteer database.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Provide meeting support, including setup and notetaking.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Develop in-depth knowledge of Heart of Florida United Way events.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Receive and maintain inventory and distribution of event supplies and equipment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist in collecting participant success stories to highlight program achievements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>&nbsp; &nbsp; &nbsp; Stay informed about HFUW’s services, products, and the key issues affecting the communities we serve.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>&nbsp; &nbsp; Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;High School diploma or equivalent required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Valid Driver License required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Proficiency in Microsoft Office is required, with intermediate experience in Excel preferred. &nbsp;</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Public speaking skills with the ability to confidently address large groups required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Customer service skills and experience required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Attention to detail and accuracy.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to multi-task and work in a fast-paced environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently with minimal supervision.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Excellent communication skills, both written and oral, with strong listening abilities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize organizational skills effectively.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a private, secure, and stable high-speed internet connection.</li><li>&nbsp; &nbsp; Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTSCommunications - Ability to communicate effectively.&nbsp;Business Ethics - Ability to work with integrity and ethics.&nbsp;Judgment - Ability to use sound judgement.&nbsp;Initiative - Ability to take initiative.Teamwork - Ability to work in a team environment. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constantly handling packing and shipping tools.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly traveling to the office or offsite location.</li><li>Constantly lifting and moving of items weighing up to approximately 40 pounds.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Constantly bending, stooping, or kneeling.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequently ascending or descending stairs, ramps, and the like.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequently moving about to accomplish tasks or moving from one worksite to another.</li><li>Frequently operating motor vehicles (passenger van and similar vehicles).</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Hybrid inside working environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent working in an outdoor environment with high or low temperatures.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent early mornings, evenings, and weekend hours.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;High level of long periods of concentration.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent interactions with internal and external customers.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Reliable transportation required.</li><li>Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Assistant, Events & Experiences

POSITION SUMMARY Support in the planning and coordination of HFUW Volunteer Relations by providing administrative logistical and technical support, ensuring smooth execution of events and activities.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide support for frequent onsite and offsite events, including member engagement, fundraising initiatives, volunteer activities, and corporate partnership events.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide administrative support to the Volunteer Relations team by managing internal and external communications and coordinating the intake of volunteer requests.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the onsite and offsite meetings (scheduling meetings, managing attendance, preparing materials, room setup, and developing meeting minutes).</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Manage, update, and maintain Customer Relationship Management (CRM) system, Project Management system, and volunteer database.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Process vendor payment and work closely with HFUW’s Finance team to ensure that all payment requests are processed accurately and timely.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Stay up to date with volunteer data management procedures to ensure processes are consistently utilized throughout the organization.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Collaborate with other departments to ensure consistent brand representation.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Research, order, and track inventory of supplies and equipment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Assist with providing detailed reporting on outputs and outcomes.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Manage the collection of participant success stories to highlight program achievements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Stay informed about HFUW’s services, products, and the key issues affecting the communities we serve.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide back-up support to Resource Development and Events team.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>&nbsp; &nbsp; Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:&nbsp; &nbsp; &nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; One year of administrative experience preferred.</li><li>Prior experience working with volunteers, events or corporate clients preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Public speaking skills with the ability to confidently address large groups required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Valid Driver License required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Intermediate experience with Microsoft Office required, with advanced experience in Excel preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Project tracking experience preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Database experience preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Customer service skills and experience required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to edit, complete, and assemble reports.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Attention to detail and accuracy.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Excellent analytical skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to multi-task and work in a fast-paced environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently with minimal supervision required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strong communication skills, both written and orally, required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strong interpersonal skills to understand and respond effectively to the needs and interests of potential donors and clients.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strong proofreading skills required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize critical thinking and problem-solving skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize organizational skills effectively.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Must have access to a private, secure, and stable high-speed internet connection.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Must have access to a quiet, confidential workspace.</li><li>Bilingual is a plus.</li></ul>COMPETENCY REQUIREMENTSCommunications - Ability to communicate effectively.Business Ethics - Ability to work with integrity and ethics.Judgment - Ability to use sound judgement.Initiative - Ability to take initiative.Teamwork - Ability to work in a team environment. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constantly handling packing and shipping tools.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly traveling to the office or offsite location.</li><li>Constantly lifting and moving of items weighing up to approximately 40 pounds.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Constantly bending, stooping, or kneeling.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequently ascending or descending stairs, ramps, and the like.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequently moving about to accomplish tasks or moving from one worksite to another.</li><li>Frequently operating motor vehicles (passenger van and similar vehicles).</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Hybrid inside working environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent working in an outdoor environment with high or low temperatures.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent early mornings, evenings, and weekend hours.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;High level of long periods of concentration.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent interactions with internal and external customers.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Reliable transportation required.</li><li>Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Coordinator, Volunteer Relations

Location: &nbsp;Tampa or Lakewood Ranch, FL (Hybrid Work Environment)Why United Way Suncoast?Do you want to be part of a non-profit organization that makes a difference in your community? Do you want to be part of a passionate team focused on improving the lives of others? Now is your opportunity! United Way Suncoast is seeking a Grants Specialist. &nbsp;The Grants Specialist supports the grant development strategy as a key component of aligning impact growth with sustainable revenue generation.&nbsp;We're not asking you to apply for a job. We're asking you to embrace a movement that gives people the freedom to rise. In return, you'll be embraced by colleagues that will appreciate every contribution you make.Our team members enjoy a work environment built on transparency and trust. There are many growth opportunities including the ability to learn about and contribute to efforts across the organization. We offer a competitive total rewards package including shortened benefit eligibility periods, several weeks of PTO, and no cost medical and dental options to name a few!Objectives: &nbsp;<ul><li>Collaborates cross functionally to write compelling grant applications, ensuring alignment with financial and operational processes for restricted contributions.</li><li>Collaborates to gather data for and draft funding proposals and report outcomes for individual gifts.&nbsp;</li><li>Supports grant reporting and communication back to funding stakeholders once funding is secured. Communicates progress of funded programs to develop evaluation component of applications and a timeline for reporting progress.&nbsp;</li><li>Contributes to accurate and timely record keeping via customer relationship management (CRM) software and other tools.</li><li>Maintains understanding of grants and contributions with accounting standards, internal policies and procedures, and donor rules and regulations.</li><li>Develops and refines processes to improve efficiency and achievement of goals and objectives.</li><li>Consistently demonstrates Our Suncoast Code and Values including applicable elements of leading self, team, and organization.</li></ul>Qualifications &amp; Skills for Success: &nbsp;<ul><li>Typically requires four (4) or more years of relevant experience.&nbsp;</li><li>Bachelor’s degree in a related field; equivalent training or experience may be accepted in lieu.&nbsp;</li><li>Ability to work some evening and weekend hours.</li><li>Bilingual or multilingual (English/Spanish/Creole) a plus.</li></ul>

Neighborhood Resource Center

United Way Suncoast

Centennial

Grants Specialist

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:The Information &amp; Referral Team Lead is responsible for assisting the Operations Supervisor with supporting the contact center staff in a manner that ensures quality I&amp;R service delivery and client confidentiality via phone, text, and email. Team Leads also will be involved in follow up communications, intake for specialized programs or services, outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 2-1-1 by linking community members with appropriate services and providing immediate crisis intervention as necessary.&nbsp;</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Serves as initial escalation point for I&amp;R Specialists and routes to Supervisor when requested by clients&nbsp;</li><li>Monitors calls, queue volume, and agent availability to ensure operational efficiency, and fill in as needed&nbsp;</li><li>Assists with ongoing maintenance of resource database information through notifying resource database manager of errors</li><li>Assists with follow up assignments from emails and or voicemails&nbsp;</li><li>Assists with QA by collecting calls, scoring, and submitting to Operations Supervisor for final review&nbsp;</li><li>Assists Operations Supervisor to ensure consistency of training, support, and service across shifts</li><li>Assists and supports the Operations Supervisor as needed and other duties as assigned&nbsp;</li><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge &amp; compliance with Inform USA requirements</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Completes required initial and ongoing training as needed</li><li>Demonstrate a commitment to the United Way mission statement and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize</li><li>Preferred minimum of an Associate’s degree or minimum two years’ experience in health and human service related field&nbsp;</li><li>Ability to pass and maintain a Level 2 DCF background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records and must pass pre-employment drug screening.</li><li>Must be detailed oriented and work with a high level of accuracy in every aspect of the job&nbsp;</li><li>Understand, enforce and adhere to specific regulations, including Inclusion/Exclusion policy and Inform USA requirements and standards&nbsp;</li><li>Willingness to accept direction and feedback from management&nbsp;</li><li>Proven team player who demonstrates a caring and compassionate commitment to the callers and their unique circumstances&nbsp;</li><li>Ability to work effectively with community agencies&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced and team environment</li><li>Adapts readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision.&nbsp;</li><li>Effectively prioritizes work and establishes clear goals and plans</li><li>Flexibility to work variable shifts, including within a hybrid and remote environment including holidays and weekends</li><li>Ability to work overtime as assigned</li><li>Successfully completes Inform USA Certified Resource Specialist exam within one year of eligibility&nbsp;</li><li>Staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way.&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.United Way reserves the right to adjust work location.

Team Lead, Information & Referral

General Description:&nbsp;This grant-funded position will work to empower communities to promote drug free lifestyles; build community structures to support those lifestyles; and encourage and support coordinated, systemic approaches to the prevention of substance use. This position will provide overdose prevention education, naloxone distribution and education on naloxone use to Broward community residents.Primary Job Responsibilities and Duties:&nbsp;<ul><li>Develops and distributes educational materials that include information on overdose prevention, the use of naloxone and safe injection practices.&nbsp;</li><li>Distributes educational materials to Broward County residents at six outreach events and 24 sites in zip codes targeting one (or more) of the priority population(s).&nbsp;</li><li>Provides training on naloxone use and distribute naloxone to&nbsp;Broward County residents.&nbsp;</li><li>Works within the Commission’s Comprehensive Community Action Plan, implementing Information Dissemination, Educational Trainings, Alternative Strategies, Environmental Strategies and Community-Based Process.&nbsp;</li><li>Establishes both formal and informal alliances with organizations which have similar or allied goals, such as the School Board, local law enforcement, health care providers, community centers, and service providers.&nbsp;</li></ul>.Other Job Duties:&nbsp;<ul><li>Documents the number of naloxone doses and number of educational materials distributed at each event and each distribution site and give each corresponding invoice to the grant funder.&nbsp;</li><li>Distributes educational materials to individuals at a minimum of 24 sites located in the following zip codes 33064, 33060, 33311, 33316, 33020, 33063, 33069, 33309, 33308, 33313, 33312, 33021, each quarter throughout the contract term.</li><li>Responsible for tracking performance measures for deliverables in accordance with grant.&nbsp;</li><li>Meet with and enlist key local stakeholders, coalitions, and service providers to promote the goals of the United Way Commission on Behavioral Health and Drug Prevention</li><li>Organizes, coordinates or assists in the organization of activities, such as the Annual Behavioral Health Conference, Health/Community Fairs, Town Hall meetings, Broward Youth Coalition activities, Commission task forces and other events to support prevention awareness consistent with the Community Action Plan.&nbsp;</li><li>Responsible for completing all mandatory support documentation and data entry which follows contract requirements for timeliness and accuracy.</li><li>Responsible for prompt compliance with all Commission on Behavioral Health and Drug Prevention and/or United Way of Broward regulations and requirements.</li><li>Maintains productivity requirement and expected billable units per week.</li><li>Responsible and accountable for attendance at Commission Meetings supervision meetings, and audit preparation meetings.</li><li>Serves as a customer service role model to ensure a positive relationship in interactions with all participants, volunteers, the community, and peers.</li><li>Perform duties as needed and/or requested to support and maintain accreditation standards and continuous quality improvement of the Commission on Behavioral Health and Drug Prevention and United Way of Broward County.</li><li>Must be able to work evenings/weekends and maintain reliable transportation.</li><li>Must be able to be at work consistently with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position daily.</li><li>Responds appropriately and effectively to the diversity of co-workers, consumers and stakeholders.&nbsp;</li><li>Takes responsibility for other assignments as they arise in the development of UWBC’s Commission activities.</li><li>Coordinates planning and requests from other Divisions that relate to UWBC’s Commission.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: &nbsp;Volunteers if applicableEducation &amp; Experience:&nbsp;Combination of education and experience represented by:<ul><li>Bachelor's degree and/or at least 4 years’ experience working in the Mental Health and Substance Abuse related field.&nbsp;</li><li>Experience in Human Services Substance Abuse/Mental Health, community organization, program outreach and training facilitation, required.</li><li>Certified Prevention Professional, preferred.</li><li>Administrative &amp; Supervisory experience working with volunteers.&nbsp;</li><li>High Proficiency required in Microsoft office products like Excel and other related computer programs.</li><li>Strong organizational, customer service and interpersonal skills are required.</li><li>Will be required to drive to various outreach locations in Broward County. MUST have reliable transportation.&nbsp;</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

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