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United Way of Lancaster is looking for a Diversion Resource Navigator in Berks County to join our PA 211 East team. United Way for over 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. If you are a passionate and dedicated individual with a desire to make a difference, we’d like to talk to you. This position is responsible for providing information, referral and prescreening for Berks County Housing programs. Exceptional customer service and accurate data recording is essential in this position, while acting in accordance with our values, vision, and mission. This position is full time and will be in person and traveling to sites. Must be flexible with the scheduled hours.Responsibilities:<ul><li>Help to implement diversion programs, ensuring compliance with policies, procedures, and legal requirements</li><li>Track program capacity, participant progress, and service utilization</li><li>Point of contact for referrals</li><li>Conduct intake assessments to identify participant needs, risks, and strengths</li><li>Develop individual diversion plans and connect participants to appropriate services</li><li>Maintain regular contact with participants to monitor progress, address barriers, and encourage engagement</li><li>Provide training and presentations to staff and partners about diversion program goals, eligibility, and processes</li><li>Maintain accurate, confidential case records and documentation</li><li>Track program outcomes and prepare reporting for internal leadership</li><li>Use data to identify trends, improve program effectiveness, and support grant reporting</li><li>Use de-escalation techniques and trauma-informed practices</li><li>This position will be out in the field and traveling 50% of the time</li></ul>Qualifications-<ul><li>High School Diploma or GED required</li><li>Degree in Social Work or equivalent experience preferred</li><li>Bilingual in Spanish and English required</li><li>Valid Driver's License is required</li><li>Clearances are required with relevance to the position</li></ul>This is a full-time hourly, non-exempt position, paying $20.00hrPlease send resume and cover letter to <a href="mailto:btice@uwlanc.org" target="_blank">btice@uwlanc.org</a>. &nbsp;No phone calls please.United Way is an Equal Opportunity Employer&nbsp;

United Way of Lancaster County

Diversion Resource Navigator - Berks County

United Way of Lancaster County is looking to add to our team.&nbsp;United Way for 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. &nbsp;If you are passionate and dedicated individual with a desire to make a difference, we'd like to talk to you.This position works with the 211 Team to provide information, referral, and prescreening for Lancaster County specific programs, while acting in accordance with our values, vision, and mission.Responsibilities:<ul><li>Answering inbound phone calls in a professional manner</li><li>Assessing caller needs and facilitating appropriate referrals for families and individuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts</li><li>Accessing the 211 databases for resources and appropriately refer calls</li><li>Demonstrate proficiency in using call center software, computer hardware and telephone equipment</li><li>Maintain accurate data files to include reporting data needed to complete the program's monthly quality assurance and outcomes report</li></ul>Qualifications:<ul><li>Bachelor's degree in social work or equivalent work experience preferred</li><li>Bilingual in Spanish and English a plus</li><li>A valid driver's license is required</li><li>Clearances are required with relevance to the position</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; This is a full-time position, Monday - Friday&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Hourly rate is $20.00/hrWe offer competitive compensation and benefits packageUnited Way of Lancaster County is an Equal Opportunity Employer

Lancaster Coordinated Entry Intake Specialist

<h2>Position Summary&nbsp;</h2>The Systems Administrator is responsible for Salesforce administration and CRM analysis.&nbsp; The Systems Administrator ensures that UWPBC fully leverages the Salesforce environment and other related software, to advance fundraising, donor stewardship, volunteer engagement, grants management, program management, and operational efficiency. &nbsp;This position also functions as a “Partner” to all organizational departments in support of the mission, vision, and core values of the organization.&nbsp;<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:&nbsp;Salesforce Administration &amp; Configuration<ul><li>Serve as primary administrator for UWPBC’s Salesforce environment (Nonprofit Cloud including Grants Management, Marketing Cloud, and Community Cloud), along with the related United Way-specific enhancements for workplace giving including Salesforce extensions from Beyond the Horizon (BTH) and the GoodWorld digital CRM and online fundraising and marketing application.</li><li>Configure and manage fields, objects, record types, page layouts, flows, validation rules, automations, and security settings.</li><li>Maintain user accounts, permissions, roles, profiles, sharing rules, and audits.</li><li>Build and maintain reports, dashboards, and data quality monitoring tools.</li><li>Oversee sandbox management, deployments, release readiness, and routine system maintenance.</li><li>Oversee upgrades and new feature rollouts, including testing, documentation, and staff communication.</li><li>Ensure system security best practices, including MFA, health checks, and adherence to IT policies.</li></ul>Business Analysis &amp; Process Improvement<ul><li>Partner with fundraising, programs, finance, volunteer engagement, and communications teams to understand requirements and translate them into CRM solutions.</li><li>Analyze workflows, identify gaps, and develop recommendations for improvement.</li><li>Design and document processes, functional requirements, data dictionaries, and system workflows.</li><li>Proactively identify opportunities to optimize Nonprofit Cloud capabilities for fundraising, gift processing, donor journeys, case management, and program services.</li></ul>Data Integrity &amp; Reporting<ul><li>Maintain high-quality data through governance, validation, deduplication, and monitoring processes.</li><li>Develop reporting standards and create actionable dashboards for leadership and department teams.</li><li>Support complex queries, segmentation, and data analysis for fundraising, marketing, and impact reporting.</li></ul>Training &amp; Change Management<ul><li>Provide training, coaching, and resources for new and existing users.</li><li>Promote system adoption through documentation, office hours, and clear communication.</li><li>Support organizational change related to CRM improvements and new processes.</li></ul>Other Responsibilities<ul><li>Manage technical integrations, support data reconciliation, and provide backup support for other UWPBC enterprise applications.</li><li>Participate in occasional after-hours maintenance windows or system upgrades.</li><li>Perform other duties as assigned to support UWPBC’s technology and data strategy.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul>&nbsp;<h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>3+ years of experience as a Salesforce administrator, business analyst, CRM manager, or similar role.</li><li>Experience with Salesforce Nonprofit Cloud (or NPSP) and nonprofit data models (donations, households, affiliations, GAUs, campaigns, engagement plans, etc.).</li><li>Proficiency with Salesforce configuration tools, including Flow Builder, validation rules, Lightning App Builder, and permission management.</li><li>Experience managing third-party integrations (payment processing, email marketing, event management, volunteer management, finance tools, etc.).</li><li>Strong understanding of data governance, data modeling, and CRM best practices.</li><li>Demonstrated ability to lead cross-functional projects and drive user adoption.</li><li>Excellent communication skills, including the ability to explain technical concepts to non-technical audiences.</li><li>High attention to detail, strong organizational skills, and the ability to manage multiple priorities.</li><li>Excellent communication and people skills, with the ability to influence, resolve conflict and lead decision-making.</li><li>Ability to prioritize work and handle multiple tasks simultaneously in a fast paced and dynamic environment.</li></ul><h2>Physical Demands and Work Environment&nbsp;</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

United Way of Palm Beach County

Systems Administrator

POSITION SUMMARYThe Accounts Receivable Associate is responsible for the accurate and timely recording and depositing of campaign envelopes and receivables. Additional primary duties also include communicating with donors, agencies, and company representatives regarding pledges and payments.&nbsp; In addition, this position will assist the accounting team and perform other accounting duties as needed.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;ESSENTIAL DUTIES &amp; RESPONSIBILITIES<ul><li>Receives all checks/cash delivered by mail or staff. Keeps accurate account of all money.&nbsp;&nbsp;</li><li>Prepares daily bank deposits.&nbsp; &nbsp;</li><li>Enters daily accounts receivable payments and campaign receipts in&nbsp;StratusLive Database (donor management software)&nbsp;</li><li>Audits campaign envelopes for pledge and payments&nbsp;</li><li>Logs grant receipts and communicates with CI team.&nbsp;</li><li>Collaborates on the training of temporary staff for campaign envelope processing.&nbsp;</li><li>Communicates with contributors, agencies, and company representatives, both verbally and in writing, regarding pledges, and payments.&nbsp;</li><li>Responsible for helping to maintain data quality of&nbsp;StratusLive.</li><li>Works with the finance team to analyze donor accounts for collections and issues and helps to resolve with appropriate action.&nbsp; &nbsp;</li><li>Sets up recurring credit card subscriptions and follows up on declined credit card transactions to resolve.</li><li>Serves as a point of contact in the finance department for Resource Development staff and workplace Employee Campaign Directors.&nbsp; &nbsp;</li><li>Prepares and mails monthly pledge (Direct and Payroll) reminders.</li><li>Imports payment transactions including credit cards and campaign payments into StratusLive Database</li><li>Responds to Agency Portal emails</li><li>Other duties as assigned.&nbsp;</li></ul>REQUIRED &amp; PREFERRED QUALIFICATIONSRequired<ul><li>Excellent organizational, interpersonal, communication (oral and written) skills</li><li>Associate degree&nbsp;</li><li>Proficiency in Microsoft Office family of products including Excel, Word and Outlook&nbsp;</li></ul>Preferred<ul><li>Bachelor’s degree in Business or Accounting and related experience.&nbsp; &nbsp;</li><li>2-5 years professional business experience&nbsp;</li><li>Prior non-profit work experience.&nbsp;&nbsp;</li><li>Familiarity with&nbsp;StratusLive or other donor management software and Microsoft CRM&nbsp;</li><li>Experience in database management and analysis.&nbsp;</li></ul>

United Way of the Midlands

Accounts Receivable Associate

General Description:&nbsp;The Manager, Case Management is responsible for the oversight of Case Managers&nbsp;throughout the various programs Mission United, including Supportive Services for Veteran Families (SSVF), Grant and Per Diem (GPD), Shallow Subsidy (SSub) and MISSION UNITED (MU).&nbsp; The Manager, Case Management will ensure that Veteran services are delivered in accordance with current agency policies and procedures, contract requirements, and federal, state, and accreditation regulations.&nbsp;<h2>Primary&nbsp;Job&nbsp;Responsibilities&nbsp;&amp;&nbsp;Duties:</h2><ol><li>Provides leadership, coaching, supervision, training, and professional development for assigned staff.</li><li>Responsible for working with the Director, Veteran Services to ensure the provision of excellent services that promote Veteran’s ability to engage and participate in the programs.&nbsp;</li><li>Responsible for the overall supervision, training, and oversight for case management services.&nbsp;</li><li>Responsible for data analysis around all components of case management and able to make course adjustments to ensure best practices in service delivery. &nbsp;</li><li>Assist in ensuring complete program records and documentation are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.&nbsp;</li><li>Provide consultation regarding Veteran’s Individualized Program Plan from intake through discharge.</li><li>Responsible for weekly staff supervision and monthly case staffing.</li><li>Responsible for ongoing case staffing and transdisciplinary meetings.</li></ol><h2>Other&nbsp;Job Duties:</h2><ol><li>Provide on-going support/oversight to case management staff ensuring service delivery is in accordance with Council on Accreditation (COA) requirements, and are client centered and focused.&nbsp;</li><li>Responsible for the monitoring and approval of payroll for case management staff.&nbsp;</li><li>Responsible for approval of Temporary Financial Assistance for clients under the team caseload.</li><li>Establish and maintain effective, positive working relationships with the UWB/MISSION UNITED staff, as well as local and professional community agencies and resources.&nbsp;</li><li>Ensures effective client and staff meetings are conducted in accordance with agency requirements.&nbsp;</li><li>Conduct pre-service and in-service training for staff.&nbsp;</li><li>Attend and participate in all work-related meetings and training as required or needed.&nbsp;</li><li>Conduct and participate in internal audits to ensure that files are maintained and reflect quality work.</li><li>Must be willing to work flexible hours and provide ongoing and effective support to the case management program and client outcomes.</li><li>Ensures clients files are maintained up to COA and Performance Quality Improvement (PQI) standards and ready for internal and external audits.</li><li>Performs&nbsp;other&nbsp;duties&nbsp;and&nbsp;assumes&nbsp;other&nbsp;responsibilities&nbsp;as&nbsp;assigned&nbsp;by&nbsp;supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly&nbsp;during&nbsp;timesof crisis,&nbsp;it&nbsp;is&nbsp;the&nbsp;expectation that&nbsp;all&nbsp;United&nbsp;Way&nbsp;staff&nbsp;will&nbsp;be fully engaged in the organization's crisis plan and response efforts.</li></ol>&nbsp;Supervises:&nbsp;Case Managers<h2>Education&nbsp;&amp; Experience:</h2><ul><li>Bachelor’s degree required (master’s preferred) with a Minimum of 5–7 years of progressive experience in case management, social services, or behavioral health settings, including at least 2–3 years in a supervisory or management role.</li><li>Demonstrated experience overseeing case management services for Veterans, individuals experiencing homelessness, and/or vulnerable populations. Clinical experience is a plus.</li><li>Direct experience providing supportive supervision to case management staff, including mentoring, coaching, and fostering professional growth in alignment with organizational values.&nbsp;</li><li>Effective oral and written communication skills required.</li><li>Strong&nbsp;organizational, problem solving,&nbsp;and&nbsp;people skills&nbsp;required.</li><li>Experience overseeing documentation, data collection, and compliance with agency policies, contracts, and funding requirements.&nbsp;</li><li>Proficiency&nbsp;required&nbsp;in&nbsp;Microsoft&nbsp;Office Suite (Outlook,&nbsp;Word,&nbsp;Excel,&nbsp;and&nbsp;PowerPoint) required; HMIS experience highly desirable.</li><li>Must&nbsp;possess&nbsp;a&nbsp;valid&nbsp;driver’slicense&nbsp;and&nbsp;vehicleinsurance&nbsp;or&nbsp;have&nbsp;other&nbsp;means&nbsp;to enable travel locally and non-locally, including getting to work and going to other locations during the day for meetings, etc.</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul><h2>Core&nbsp;Competency&nbsp;Requirements:</h2><ul><li>Excels&nbsp;at&nbsp;customer&nbsp;service–&nbsp;Serves&nbsp;(treats)&nbsp;all&nbsp;customers&nbsp;(internal&nbsp;and&nbsp;external)&nbsp;with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.</li><li>Drives&nbsp;for&nbsp;results –&nbsp;Has&nbsp;a&nbsp;passion&nbsp;for&nbsp;innovation&nbsp;and&nbsp;risk-taking,&nbsp;meets&nbsp;and&nbsp;exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one’sown&nbsp;behavior, leadership and commitment with the needs, priorities, goals, and culture of UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces&nbsp;engagement&nbsp;of&nbsp;all&nbsp;people,ideas,&nbsp;and&nbsp;backgrounds,&nbsp;and&nbsp;aligns&nbsp;with&nbsp;United Way’s values.</li><li>Seizes&nbsp;learning–&nbsp;Able&nbsp;and&nbsp;willing to&nbsp;learn&nbsp;new&nbsp;skillsand&nbsp;knowledge&nbsp;and&nbsp;accept&nbsp;new challenges to further United Way’s mission.</li><li>Manages&nbsp;multipleprojects&nbsp;and&nbsp;tasks–&nbsp;Effectively&nbsp;manages&nbsp;time&nbsp;and&nbsp;resources&nbsp;to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, and seeks help when needed in juggling priorities.</li><li>Personifies&nbsp;teamwork–&nbsp;Demonstrates&nbsp;good&nbsp;collaboration&nbsp;and&nbsp;communication&nbsp;to&nbsp;be effective in any team setting.</li></ul>Environment&nbsp;&amp;&nbsp;Physical&nbsp;Demands:The&nbsp;environment&nbsp;is&nbsp;climatecontrolled&nbsp;(i.e.,&nbsp;heated,and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable&nbsp;accommodations&nbsp;may&nbsp;be&nbsp;made&nbsp;to&nbsp;enableindividuals with&nbsp;disabilities&nbsp;to&nbsp;perform&nbsp;the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp;Demands also involve protracted concentration.

United Way Broward

United Way of Broward County

Manager, Case Management

General Description: This position provides dedicated case management to veterans and military families with low income, dual diagnosis, and homelessness related conditions in the VA’s Grant-per-Diem Transition-In-Place (GPD-TIP) Program. Case Manager works closely with MISSION UNITED, VA programs, as well as other service providers to coordinate services and ensure ongoing support of program participants as they work on income enhancement, finding permanent housing, and developing self-sufficiency.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Perform comprehensive assessments, including biopsychosocial assessments, to identify needs and establish goals that address identified needs, stressors and problems.</li><li>Establish and maintain an intensive therapeutic relationship with the veteran, family, staff, and community programs/agencies.&nbsp;</li><li>Engage veterans and their families in the development, implementation and update of service/care/treatment plans; and facilitate referrals to appropriate treatment facilities or service providers.</li><li>Counsel veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitor the service environment to maximize client success and well-being.</li><li>Help clients to identify and eliminate housing barriers, identify housing goals, develop skills that increase their ability to live self-sufficiently, and obtain and maintain permanent housing after exiting the GPD-TIP program.&nbsp;</li></ol>Other Job Duties:&nbsp;<ol><li>Coordinate and consistently document in accordance with best practices and Council on Accreditation (COA) accreditation standards the clinical case management and psychosocial services.&nbsp; Will document the overall effectiveness of the case management services provided.&nbsp;</li><li>Conduct community and home visits related to client needs; Provides follow-up and monitors service delivery and care environments.&nbsp;</li><li>Conduct weekly phone calls to clients to monitor progress.</li><li>Stay abreast&nbsp;of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Acts as an advocate helping veterans and their families with needs and solutions to achieve independent living and reach their highest level of recovery.</li><li>Provide crisis prevention, intervention, and supportive counseling, as needed.&nbsp;</li><li>Perform other duties and assume other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Schedule the Veteran Administration inspection with the GPD Liaison of the identified unit for the veteran client and follow up with issues identified at the inspection.</li><li>Participate in at least one (1) community outreach event annually.</li><li>Complete required check requests associated with veteran housing expenses i.e. rent, utilities, and furniture.</li><li>Compile the necessary paperwork associated with the lease agreement for inspected and approved apartment.</li></ol>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelors’ degree with major course work in social work, mental health or other field closely related.</li><li>At least three (3) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention) or community resource referral, or closely related work with preferred experience working with persons with mental health conditions.&nbsp;</li><li>Knowledge of evidence-based practices, biopsychosocial assessments processes, treatment planning, outcome measurement and quality management.&nbsp;</li><li>Direct experience working with low income, homeless population, veterans, military families and/or service members strongly preferred.</li><li>Experience maintaining accurate and timely case documentation, assessments, and case notes in compliance with agency and funding requirements.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Experience with Microsoft Office Suite to include MS Word, Excel, Outlook and PowerPoint.</li><li>Ability to work flexible schedules, including on-call responsibilities during evenings, weekends, and holidays, as needed to support client crises.</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; The employee will also work in a public service delivery environment. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp; &nbsp;Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

Case Manager 

This position is grant funded and subject to renewal.&nbsp;POSITION SUMMARY Provide administrative and communication support to the Planning Council for the Ryan White HIV/AIDS Program (RWHAP) Orlando Service Area (Brevard, Lake, Orange, Osceola, &amp; Seminole). KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Provide administrative support for Planning Council offsite and onsite meetings, outreach, and activities.</li><li>Support the meetings (scheduling meetings, update calendars, setup, attendance tracking, preparing materials, developing meeting minutes, breakdown, etc.) while ensuring compliance with established guidelines.</li><li>Maintain copies of all Planning Council Support records.</li><li>Conduct research, manage, and develop engaging content for Planning Council social media platforms while ensuring compliance with established guidelines.</li><li>Develop and implement a social media strategy to boost online engagement across email, newsletters, texting, and the Planning Council website.</li><li>Answer and coordinate inbound communications related to Planning Council Support.</li><li>Manage, update, and maintain member database.</li><li>Develop in-depth knowledge of Planning Council and Ryan White programs.</li><li>Track inventory, event supplies, and equipment.</li><li>Assist in preparing the annual Data Presentation, Priority Setting, and Resource Allocation Processes for the RWHAP Orlando Service Area.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Provide back-up support to Planning Council Support team.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of administrative experience preferred.</li><li>Experience with social media management is required, while familiarity with website management is preferred.</li><li>Previous experience with organizations focused on HIV/AIDS is preferred.</li><li>Proficiency in Microsoft Office is required.</li><li>Ability to record and transcribe accurate, clear, and concise meeting minutes.&nbsp;</li><li>Customer service skills and experience required.</li><li>Attention to detail and accuracy.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision.</li><li>Excellent communication skills, both written and oral, with strong listening abilities.</li><li>Presentation skills with the ability to effectively convey information to diverse audiences in a clear and engaging manner.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Frequently traveling to the office or offsite location.</li><li>Frequently lifting and moving of items weighing up to approximately 30 pounds.</li><li>Frequently bending, stooping, or kneeling.</li></ul>&nbsp;WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Occasional working in outdoor environment with high or low temperatures.</li><li>Frequent evenings and weekend hours.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li><li>Occasional travel to multiple locations in Brevard, Lake, Orange, Osceola, and Seminole Counties.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Specialist, Planning Council Support

Supervisor: Director, Community School ImplementationStatus: Salary, Exempt, Full-timeSalary Range: $50k – $55kLocation: Central Elementary School, &nbsp;Allentown PAPosition Description Community School CoordinatorThe Community School Coordinator serves as a strategic leader and key liaison between the school, families, and the surrounding community. This role is central to the successful implementation of the Community School model, ensuring that students receive the academic, social, emotional, and physical support they need to thrive.Operating as a coordinator rather than an executor, the individual in this role drives data-informed decision-making, stakeholder collaboration, and resource alignment to create sustainable, high-impact programs. Working closely with the principal, school leadership team, and lead agency, they design, develop, and supervise targeted interventions, enrichment activities, and family engagement initiatives that remove barriers to learning and enhance student success.Accountabilities:<ol><li>Provide collaborative leadership and school integration in the CS model (25% of time)</li><li>Manage community school data (20% of time)</li><li>Implement &amp; continuously improve CS programs (25% of time)</li><li>Develop &amp; maintain relationships with partners and coordinating infrastructure (15% of time)</li><li>Advocate for the CS model and engage community (5% of time)</li></ol>Work Experience and/or Education&nbsp;Required&nbsp;1-plus years of work experience (paid or unpaid) in education, social work or community development. Education in a related field considered in lieu of work experience.Skills&nbsp;Required<ul><li>Strong organizational, interpersonal, and leadership skills.</li><li>Demonstrated ability to use data for strategic decision-making and program evaluation.</li><li>Knowledge of local community resources, stakeholder engagement practices, and partnership-building strategies.</li><li>Ability to manage multiple projects simultaneously and provide technical guidance to diverse teams.</li><li>Understanding of and commitment to the mission, vision, and goals of United Way.</li></ul>Reasonable accommodations may be made to enable individuals to perform the essential functions. United Way of the Greater Lehigh Valley is an equal opportunity employer.Benefits PackageIn addition to the base pay and annual increases this position is eligible for a full benefits package including subsidized medical, vision and dental insurance, fully paid life and ltd insurance, a 401k retirement plan with employer contributions and a generous paid leave policy.Work LocationThis position is based in the assigned community school and requires an in-person presence at the school any time non-instructional staff are present.

United Way of the Greater Lehigh Valley

Community School Coordinator Central ES

Supervisor: Director, Community School ImplementationStatus: Salary, Exempt, Full-timeSalary Range: $50k – $55kLocation: Hays Elementary School, &nbsp;Allentown PAPosition Description Community School CoordinatorThe Community School Coordinator serves as a strategic leader and key liaison between the school, families, and the surrounding community. This role is central to the successful implementation of the Community School model, ensuring that students receive the academic, social, emotional, and physical support they need to thrive.Operating as a coordinator rather than an executor, the individual in this role drives data-informed decision-making, stakeholder collaboration, and resource alignment to create sustainable, high-impact programs. Working closely with the principal, school leadership team, and lead agency, they design, develop, and supervise targeted interventions, enrichment activities, and family engagement initiatives that remove barriers to learning and enhance student success.Accountabilities:<ol><li>Provide collaborative leadership and school integration in the CS model (25% of time)</li><li>Manage community school data (20% of time)</li><li>Implement &amp; continuously improve CS programs (25% of time)</li><li>Develop &amp; maintain relationships with partners and coordinating infrastructure (15% of time)</li><li>Advocate for the CS model and engage community (5% of time)</li></ol>Work Experience and/or Education&nbsp;Required&nbsp;1-plus years of work experience (paid or unpaid) in education, social work or community development. Education in a related field considered in lieu of work experience.Skills&nbsp;Required<ul><li>Strong organizational, interpersonal, and leadership skills.</li><li>Demonstrated ability to use data for strategic decision-making and program evaluation.</li><li>Knowledge of local community resources, stakeholder engagement practices, and partnership-building strategies.</li><li>Ability to manage multiple projects simultaneously and provide technical guidance to diverse teams.</li><li>Understanding of and commitment to the mission, vision, and goals of United Way.</li></ul>Reasonable accommodations may be made to enable individuals to perform the essential functions. United Way of the Greater Lehigh Valley is an equal opportunity employer.Benefits PackageIn addition to the base pay and annual increases this position is eligible for a full benefits package including subsidized medical, vision and dental insurance, fully paid life and ltd insurance, a 401k retirement plan with employer contributions and a generous paid leave policy.Work LocationThis position is based in the assigned community school and requires an in-person presence at the school any time non-instructional staff are present.

Community School Coordinator Hays ES

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;This position will lead the design, development, and ongoing management of foundational and innovative digital-owned experiences for United Way Worldwide to transform our business and drive donor and supporter engagement,&nbsp;acquisition, and retention. The role oversees UnitedWay.org as a centralized, primary, and powerful asset to inform, educate, and connect people to the work of United Way. This individual makes strategic recommendations and leads content management for other public-facing websites, and supports e-mail marketing approaches, and technology platforms that connect to United Way’s owned channels. The role leads projects that will provide best-in-class user experiences, overseeing the full life cycle of assigned assets.This role is both ‘leader and doer,’ requiring a balance of cross-functional coordination, communication, and hands-on execution skills. This individual will leverage his/her expertise to support our multi-channel mix across digital marketing touchpoints. &nbsp;&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Prioritize the user at every decision point, with a knack for understanding user behavior, analyzing data, and establishing strategies to maximize overall impact.&nbsp;</li><li>Develop, design and execute user experiences (including landing pages) and content recommendations to expand audience understanding and level of engagement with United Way. Oversees updating and formatting of web content.</li><li>Architect, communicate, and build alignment on key digital journeys and experiences that drive new and deepen current donor and supporter relationships.</li><li>Provide direction to, and coordinate with internal content creation teams, to ensure assets (visuals, video, featured stories, headers, copy) all follow digital best practices and deliver against objectives.</li><li>Develop and oversee an editorial calendar for UW.org that aligns with annual communications, priority programs, and social media activation plans.</li><li>Collaborate with internal and external stakeholders to create web experiences that grow traffic and engagement by adopting UX, information architecture, social media integration, and search engine optimization (SEO) best practices.</li><li>Create new proposals through a digital lens based on historical information, current trends &amp; experiences to help evolve and grow our digital footprint.&nbsp;</li><li>Collaborate with analytics and donor insight team members to leverage and enhance existing data and analytics, and develop additional research and data sources as necessary, to inform strategy and ongoing optimization.</li><li>Coordinate with IT team members and external hosting partner to monitor website performance, and&nbsp;identify, prevent, and resolve issues. Establish ways of working to ensure optimal digital experience oversight.</li><li>Ensure adherence to United Way Worldwide brand standards and organizational objectives are prioritized in all efforts.</li><li>Coordinate with team members to track and analyze website traffic trends and use findings to make data-driven decisions about editorial content.</li><li>Provide direct support for online fundraising, donor management, and integrated marketing efforts.</li><li>Develop and deliver internal communications and presentations to cross-functional teams and leadership to socialize strategies, results, and programs.</li><li>Lead A/B testing approach and tracking on UW.org and other digital assets.</li><li>Ensure digital marketing excellence, including the highest possible brand and consumer experience.</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSA digital portfolio is required for the application process. Please include a link to your portfolio in your resume or upload a sample of your work for consideration.Minimum Requirements:&nbsp;<ul><li>Bachelor’s degree in a&nbsp;related field such as marketing, user experience design, communications or related field; or commensurate experience.</li><li>Minimum five years of experience in a similar or related role.</li><li>Experience working across different functions related to digital marketing including website development, digital media marketing, SEM, SEO, social media, mobile development, analytics, CRM, and user experience.</li><li>Must be comfortable working within a Drupal CMS environment and coordinating efforts with internal developers (IT) and external partners.</li><li>Working knowledge of Google Analytics/GA4, Google Tag Manager, UTM creation/tracking, retargeting/remarketing strategies and web APIs.</li><li>Strong and effective project management skills and ability to lead and direct internal and outside resources.&nbsp;</li><li>Ability to manage multiple projects with different and converging timelines.</li><li>Excellent communication skills. Effective storyteller in evangelizing strategies and new directions.</li><li>Strong collaboration and partnership skills. Ability to effectively influence stakeholders and gain consensus at all levels of the organization.</li><li>Solid understanding of web metrics, digital analytics, and ability to generate, analyze and interpret data.</li><li>Basic graphic design/photo editing skills.</li></ul>Desired&nbsp;Skills/Experience​ The ideal candidate will possess a strong background in digital marketing, with direct experience managing websites, and a focus on creating compelling brand experiences.<ul><li>Connected to United Way’s mission and motivated to enhance one of the world’s best-known and most trusted brands.</li><li>The curiosity and drive to keep pace with the latest technology innovations, along with&nbsp;new and&nbsp;emerging digital trends.</li><li>The ability to recognize challenges and opportunities, drive ideas, and map the digital solution options and capabilities to&nbsp;necessary business outcomes.</li><li>Strong situational analysis, negotiation, and decision-making abilities.</li><li>Experience with digital fundraising strategies and associated technology platforms.</li><li>Deep experience with web writing, user experience design and/or graphic design.</li><li>Experience in a federated, non-profit model is a plus.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. &nbsp;It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $93,000 to $105,000 per year. Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.We kindly request that you do not call to inquire about the status of your application. All candidates selected for consideration will be contacted by a United Way Worldwide team member via email or phone regarding next steps

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