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Purpose of Position:&nbsp;Through active listening, effectively identify and connect people in need to available community resources while demonstrating respect and compassion. I&amp;R Specialists may be called upon to de-escalate stressful situations, be involved in follow up communications, complete intake assessment for specialized programs or services, perform outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:&nbsp;<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 211 by linking community members with appropriate services and providing immediate crisis intervention as necessary.</li></ul><ul><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge or willingness to learn &amp; compliance with Inform USA (formerly AIRS)</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Accurately assess caller’s needs and engage in collaborative problem solving to prioritize and develop an action plan without offering advice or opinions</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Help caller address any perceived barriers or challenges to getting assistance</li><li>Offer honest information regarding services or programs that may not exist in our community. Discuss alternatives, if possible</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Conduct complete and accurate interviews and capture all required data into contact center software(s)</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Develop and practice individual self-care plans</li><li>Follow up on referral cases or other inquires as needed</li><li>Demonstrate a desire to improve with active and open participation in quality assurance program</li><li>Complete required initial and ongoing training as needed</li><li>Demonstrate a commitment to United Way’s vision, mission, values, and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>Enter&nbsp;a minimum of 2 years of experience in related field&nbsp;</li><li>High School diploma/GED required. Associate’s degree in a health and human services related field preferred OR minimum one-year experience in health and human service related field&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Comfortable handling calls from a wide-range of people in crisis situations&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment</li><li>Adapt readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;</li><li>Overtime and holidays as assigned</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations&nbsp;may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear.&nbsp;Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Information & Referral Specialist

The Community Engagement Manager advances United Way’s mission of improving lives by coordinating and supporting UWCI community coalitions, initiatives designed to inform, inspire, and encourage action to address barriers faced by individuals living in poverty and to create a thriving community for all.&nbsp;Coalitions and initiatives are comprised of individuals with lived experience, nonprofit, government, and faith-based organizations. At the direction of the Senior Community Engagement Officer, this role must maintain and build strong relationships with various stakeholders with a service-oriented approach to foster and strengthen coalitions, work groups and initiatives.&nbsp;This position will work collaboratively with other community impact team members to advance the organizational goals.The Community Engagement Manager will also manage projects and initiatives related to critical community issues that are aligned with the organization’s United to Thrive strategies. This position will project manage the current Food Security Plan which includes oversight of contractors, scheduling and coordinating trainings and meetings, and ensuring expenses stay within the project budget and grant compliance.&nbsp;We offer a full benefits package and a hybrid work schedule of 3 days in the office and 2 days remote after 90 calendar days of employment for this full-time position. The starting salary range of $61,000 - $65,000 depending on relevant experience. We’re committed to building an inclusive team; we invite candidates of all backgrounds to apply.Essential Accountabilities Include (but not limited to):&nbsp;<ul><li>Work closely with the Senior Community Engagement Officer to support and advance the work of community coalitions and critical community issues.&nbsp;</li><li>Project manage current initiatives and collaborations as directed by the Senior Community Engagement Officer. This includes supporting the creation and execution of project budgets and overseeing contractor and vendor relationships.&nbsp;</li><li>Coordinate and communicate meeting logistics for coalitions and community engagement initiatives and ensure meetings are scheduled to meet the diverse work group members.&nbsp;</li><li>Develop and maintain positive relationships with community partners, agencies, diverse stakeholders, and UWCI staff that strengthen coalitions and community engagement initiatives.</li><li>Manage database of individuals, organizations, committees, work groups, cabinets and boards.&nbsp;</li><li>Facilitate appropriate communication and understanding of meeting outcomes by compiling and distributing notes from community meetings to stakeholders.&nbsp;</li><li>In collaboration with the Senior Community Engagement Officer and the Strategic Communications Team, manages applicable communications plans, including social media marketing and communications strategies and tactics.&nbsp;</li><li>In collaboration with the Senior Community Engagement Officer, coordinates and manages events, convenings and special projects.&nbsp;</li><li>Stay informed of relevant community issues and communicate findings to appropriate stakeholders.</li><li>Collaborate with other UWCI team members to accomplish other projects as assigned or requested.&nbsp;</li></ul>

United Way of Central Iowa

Community Engagement Manager 

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Hallandale Magnet High School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Hallandale Magnet High School.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way Broward

United Way of Broward County

Manager, Community Partnership School  Hallandale 

POSITION SUMMARY Supervise 211 and Crisis Services Specialists and provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.&nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Constantly monitor incoming contacts (calls, chats, texts, and emails) and Specialists’ interactions for timely response, intervention, and quality service.</li><li>Provide technical support to Specialists and address any issues and outages.</li><li>Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients when appropriate and assist Specialists in understanding when advocacy is needed.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Assist Specialists by conducting interventions with contacts in imminent safety risk situations.</li><li>Initiates debrief meetings with Specialists following challenging contacts (suicide, homicide, child abuse, human trafficking, domestic violence, etc.) to review protocols used, provide feedback and coaching, and ensure personal self-care techniques are used, as necessary.</li><li>Accurately document all meetings with direct reports on a regular basis to ensure effective communication, coaching, and professional development, and conduct formal performance reviews. &nbsp;</li><li>Collaborate with Managers or Directors to address performance concerns and departmental processes to enhance quality assurance outcomes.</li><li>Occasionally answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral calls when needed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Attend all required in-person and virtual meetings as scheduled, and specialized trainings upon eligibility.&nbsp;</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Inform USA CRS or CRS-DC certification preferred.</li><li>CIRS or Crisis Worker certification preferred.</li><li>Two years in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>One year of supervisory or coaching experience preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client and staff needs and show sensitivity to issues.</li><li>Excellent organizational skills with the ability to quickly adapt to a changing call volume while maintaining standards of high quality required.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Must have access to a private, secure, and stable high-speed internet connection</li><li>Must have access to a quiet, confidential workspace</li><li>Ability to attend in-person meetings and events as required by the role</li><li>Ability to pass level II background screening</li><li>Bilingual in English/Spanish preferred.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. &nbsp; &nbsp;Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Supervisor, 211 & Crisis Services

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

Specialist, 211 & Crisis Services

Fundraising Data and Administrative Coordinator 


POSITION SUMMARY: 


The Fundraising Data and Administrative Coordinator supports business needs with a strong 

focus on data integrity, donor systems management, and campaign operations (75%), while also 

providing essential administrative support to leadership and fundraising initiatives (25%). This role 

is critical in managing and optimizing platforms such as Andar (inc. ePledge) and GiveSmart to 

support electronic giving, data reporting, donor engagement, and internal coordination. 


REPORTS TO: Chief Development Officer 


POSITION DUTIES &amp; RESPONSIBILITIES 

The following statements are intended to describe the general nature and level of work being 

performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties 

and skills required. 


Data &amp; System Support (75%) 

ï· Serve as the primary Andar administrator, providing expert-level guidance, troubleshooting, 

and training to internal staff on key database functions. 

ï· Oversee data quality and conduct regular audits, clean-up projects, and reconciliations 

with Finance to ensure campaign and donor records are accurate. 

ï· Manage donor data flow across third-party platforms, i.e. GiveSmart; maintain and 

segment mailing lists, ensuring alignment with communication strategy. 

ï· Build and execute complex queries to support campaign segmentation, reporting, and 

strategy. 

ï· Lead and support ePledge deployment, troubleshooting issues for workplace campaign 

champions and donors, and serving as a liaison with App Support Services. 

ï· Collaborate with Finance to manage donation records, adjustments, reconciliations, and 

annual audit preparation. 

ï· Execute direct mail and digital campaigns in collaboration with organizational strategy, 

ensuring timing, list accuracy, and technical execution. 

ï· Develop and maintain accurate donor and constituent records, including interaction 

histories and event participation data. 


Administrative Support (25%) 

ï· Provide calendar management, meeting scheduling, and coordination of logistics for 

internal and external stakeholders. 

ï· Manage campaign materials inventory, reordering, and logistics for distribution. 

ï· Support event logistics, donor mailings, and routine data updates resulting from donor 

communications. 

ï· Coordinate scheduling, prepare internal reports and dashboards, and assist in special 

projects related to fundraising and engagement. 

ï· Serve as a point of contact for routine inquiries, redirecting or escalating as appropriate. 


Flexibility 

ï· UWFC is evolving with our changing external environment. Flexibility and adaptability are 

key attributes for this position. This position requires in-office work a minimum of 4 days 

per week. 

ï· A willingness to take on additional duties to ensure the success of the team is essential. 

ï· Occasional local travel may be required with some events/tasks outside of traditional work 

hours. 


Qualifications 


To perform this job successfully, an individual must be able to perform each essential job function 

satisfactorily and be present while performing those functions. The requirements listed are 

representative of the basic knowledge, skills, and/or abilities required. Reasonable 

accommodation may be made to enable individuals with disabilities to perform the essential 

functions. The individual in this role must display the highest level of integrity and confidentiality. 

United Way also values innovative thinking, and a successful candidate will be a self-starter who 

can work within the team to achieve goals and objectives. The individual should have effective 

communication skills, attention to detail and organization, and flexibility and adaptability. The 

individual will also maintain knowledge of trends, best practices, and research in his/her area of 

responsibility to enhance development practices. 


Education and/or Experience 

ï· Bachelor’s degree in information systems, Business Administration. Related field and/or 

work experience will be considered as appropriate. 

ï· 2+ years of experience in data management &amp; operations, data systems, and CRM 

management (Andar a plus) in a nonprofit environment. 

ï· Excellent technical proficiency in Microsoft Office Suite, donor database platforms and 

reporting tools. 

ï· Demonstrated ability to maintain data accuracy and uphold donor confidentiality. 

ï· Excellent problem-solving and organizational skills; ability to remain professional and 

composed under high-pressure situations. 

ï· Knowledge of Forsyth County and the human service sector is preferred. 


Must have excellent written and verbal communication skills, a strong reputation for integrity and 

professionalism, ability to resolve conflict constructively, strong performance management and 

evaluation capabilities including the willingness and ability to ensure accountability, ability to build 

strong relationship both inside and outside UWFC, ability to think strategically, commitment to 

fostering an inclusive environment consistent with UWFC's commitment to diversity and 

inclusion. Must have the ability to prepare, explain, and monitor data performance, manage 

projects and workload, and engage constructively with the other members of the UWFC team. 


 Physical Requirements: ability to move papers or supplies weighing up to 20lbs. 

 NC Driver’s license and auto insurance are required. 

 This is a hybrid posi"on; minimum of 4 days in the office. 

 FLSA Status: Exempt 


We offer a full health benefit package with 12 paid holidays, PTO, 401K, &amp; defined 

contribu"on plan. 

EOE

United Way Forsyth County

Fundraising Data and Administrative Coordinator

/ 
 
 


Donor Relations Manager 
 
Position Summary: 


The Donor Relations Manager develops plans, implements and evaluates 

accounts of United Way of Forsyth County corporate partners and individuals 

with a focus on identifying growth opportunities as well as identifying new 

resource opportunities in order to enhance annual and long-term fundraising 

goals and promote UWFC’s strategic mission, with a measured focus on 

personal donor connections. 
 
Reports to: Chief Development Officer 


Position Duties &amp; Responsibilities 
The following statements are intended to describe the general nature and level 
of work being performed and not intended to be construed as an exhaustive list of all 
responsibilities, duties and skills required. 

ï· Prepares and executes year-round relationship plans for company 

accounts and individual investors with a focus on maximizing potential 

and growth. 

ï· Develop and adapt plans for challenging companies 

ï· Focus on attracting and developing new partnerships. 

ï· Heavy focus on individual donor engagement with expectations of 

meeting ambitious goals around personal contact with donors and 

prospects. 

ï· Works closely with volunteers to leverage experience and connections 

to gain better access to company leadership and build strong, more 

effective relationships. 

ï· Prepares and executes an ongoing engagement plan for assigned 

individual donors. 

ï· Cultivate major gifts and planned giving prospects through ongoing 

engagement. 

ï· Prepares and executes an individual campaign plan for all accounts 

assigned. 

ï· Ensures the accuracy of data on all accounts and maintains strict 

confidentiality of personal account and financial information. 

ï· Works as part of a team to develop and execute a year-round 

engagement plan for companies and individual investors. 

ï· Establishes rigorous individualized personal and professional 

development plans. 


ï· Understands and supports UWFC’s strategic direction in the 

community. 

ï· Identifies and develops new opportunities for resources. (Expansion in 

existing accounts as well as potential new companies/investors) 

ï· A willingness to take on additional duties to ensure the success of the 

team 

ï· Occasional local travel may be required with some events/tasks outside 

of traditional work hours 
 

Qualifications 
 

To perform this job successfully, an individual must be able to perform each 

essential job function satisfactorily and be present while performing those 

functions. The requirements listed are representative of the basic 

knowledge, skills, and/or abilities required. Reasonable accommodation 

may be made to enable individuals with disabilities to perform the essential 

functions. The individual in this role must display the highest level of integrity 

and confidentiality. United Way also values innovative thinking, and a 

successful candidate will be a self-starter who can work within the team to 

achieve goals and objectives. The individual should have effective 

communication skills, attention to detail and organization, and flexibility and 

adaptability. The individual will also maintain knowledge of trends, best 

practices, and research in his/her area of responsibility to enhance 

development practices. 
 

Education and/or Experience 

 • Bachelor's degree preferred. 

 • At least two years of fundraising experience required. 

 • Knowledge of Forsyth County and the human service sector is 

preferred. 

 *Proficiency in Micro Office Suite, and donor database platforms. 
 *Work experience may substitute for education requirements. 

 Additional information and requirements: 

ï· Physical Requirements: ability to move supplies weighing up to 

20lbs. 

ï· NC Driver’s license and auto insurance are required. 

ï· This is a hybrid position; 4 days in the office Friday remote. 

ï· FLSA status: Exempt 

 We offer a full health benefit package with 12 paid holidays, PTO, 401K 

and Defined Contribution plan. 

EOE

Donor Relations Manager

Overview:&nbsp;Do you want to help meet the tangible needs of local nonprofits? Thrive on building relationships with a variety of audiences? Enjoy working in a fast-paced, active role? If so, apply to join the United Way team as a full-time GIV Warehouse Associate. In this role, you will assist with the daily operation of our&nbsp;<a href="https://unitedwayplains.org/give-items-of-value/" target="_blank">Give Items of Value</a>&nbsp;(GIV) warehouse. The GIV program accepts in-kind donations from local companies and national retailers that are available to nonprofits for free. Donations range from office furniture and supplies to housewares, hygiene items, holiday décor and much more. Last year, 280 nonprofits visited GIV and obtained over $3 million worth of free goods, which helped lower their overhead expenses and funnel more financial resources into programming to meet the needs of their clients.&nbsp;Key Responsibilities:<ul><li>Maintain a clean, organized, and safe warehouse environment, following all safety protocols.&nbsp;</li><li>Communicate effectively and positively with not-for-profit agencies, volunteers, and local donors; build strong relationships.&nbsp;</li><li>Regularly consolidate, refill, and adjust locations of merchandise in the warehouse.</li><li>Support warehouse staff with volunteer groups, donation pick-ups, and duties needed for accurate inventory control.</li><li>Perform outbound counts for the items being obtained by the non-profit agencies.</li><li>Assist with various other tasks necessary to ensure GIV program is successful and impactful.&nbsp;</li></ul>Requirements and Qualifications:<ul><li>Full-time, primarily Monday-Friday during normal business hours; however, some flexibility is required to occasionally be available early mornings, evenings or weekends</li><li>Position is carried out primarily in a warehouse environment.&nbsp; Extended period of standing is required, along with ability to lift up to 60 pounds. The work environment will include exposure to hot temperatures during summer months.</li><li>Prior warehouse job experience of at least 1 year is preferred</li><li>Excellent customer service skills</li><li>Ability to operate a box-truck, pallet jack, and forklift safely and efficiently.</li><li>Must be OSHA-10 and forklift certified.&nbsp; Training for certification will be provided if needed.</li><li>Excellent driving record&nbsp;</li><li>Proficiency using computers, including MS Office, the Internet, and previous experience working with inventory management systems</li><li>Strong written and oral communication skills</li><li>Strong relationship and team-building skills</li><li>Proven critical thinking skills; ability to identify and resolve issues related to inventory or warehouse operations.</li><li>Able to manage multiple projects simultaneously while maintaining a very strong attention to detail</li><li>Capable of working effectively with limited supervision</li><li>Growth mindset</li><li>Self-motivated with a very strong work ethic</li></ul>Core Competencies for all United Way Professionals:<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency should drive their performance and professional motivations.</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “GIV Warehouse Associate” in the subject line.Application Deadline: For priority consideration, apply by October 15th, 2025; position will remain open until filled.&nbsp;More information about the United Way of the Plains can be found at&nbsp;<a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a>&nbsp;

Warehouse Associate

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It's more than a day job. It's a mission. Come work with us!The Data Manager is responsible for developing and maintaining application/reporting software and databases used by our funded agencies, extracting and analyzing data in our database, ensuring high levels of data integrity and quality, overseeing data management processes, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts within our community impact function. &nbsp;General Responsibilities:<ul><li>Data &amp; database management<ul><li>implement policies and protocols to manage data collected from 211 partners that help ensure data quality and integrity; collaborate with relevant staff to build and maintain infrastructure of online reporting data collection systems; serve as liaison with online application/reporting system vendor to ensure custom reports are developed to specified standards and data is extracted as needed; create resources and systems to build organizational understanding of agency and community data; oversee and implement procedures to ensure existing data is up to date and accurate.</li></ul></li><li>Data collection, analysis &amp; interpretation<ul><li>build organizational understanding of internal and external data by conducting community research and analyzing internal data to create accurate easily interpretable reports, ensure updated, accurate information is shared in appropriate repositories; navigate public data sources to locate nonprofit, and community data that is pertinent to further organizational efforts; develop and manage standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings; create easily accessible platforms that empower coworkers to locate and understand data; manage a process to efficiently and effectively address organizational data needs.</li></ul></li></ul> &nbsp;<ul><li>Technical support<ul><li>work with vendor to troubleshoot issues with online application/reporting portal and databases; support coworkers in resolving issues related to online reporting systems, and resultant reports.</li></ul></li></ul> &nbsp;Key Accountabilities:<ul><li>Develop and maintain queries and tables within the 211 databases to allow for consistent and standardized data analysis.</li><li>Produce monthly, quarterly and annual reports with data collected from multiple platforms/systems.</li><li>Create compelling and reader-friendly infographics, tables, graphs, maps and other presentation visuals to communicate complex ideas, issues and trends gleaned from statistical reports.</li><li>Ensure validity of critical data is accurately collected.</li><li>Troubleshoot data issues and works in collaboration with internal staff to identify and correct issues and ensure validity and efficacy of data.</li><li>Collaborate with Community Impact teams to integrate insights into program planning</li><li>Proactively identify areas of concern within the department processes or data collection systems and brings those to the Team for discussion.</li><li>Serve as a liaison with the online application/reporting system vendor to ensure all system aspects (online portal, forms, reports, queries, database, etc.) are functional and accurate while ensuring projects are completed on time and according to specifications</li><li>Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned</li></ul> &nbsp;KSA (Knowledge, Skills and Abilities):<ul><li>Minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)</li><li>Bachelor's degree or equivalent experience required.</li><li>High proficiency in MS Office Suite required, including advanced Excel function</li><li>Experience using technology to create custom reports and maps</li><li>Ability to manage data by conducting quality and integrity audits, writing data dictionaries, and building data collection infrastructures appropriate for data needs</li><li>Ability to access, extract, and utilize data from public data sources (Census, DESE, BLS, etc.)</li><li>Ability to quickly learn to navigate technological systems; experience building capacity of others to access these systems is preferred</li><li>Excellent oral and written communication skills that support effective working relationships with a diverse group of individuals both internal and external to the organization.</li></ul>We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family beginning the first of the month after employment, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule. to apply: &nbsp;send your resume to <a href="mailto:careers@stl.unitedway.org" target="_blank">careers@stl.unitedway.org</a> or click on <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpingpeople.aaimtrack.com%2Fjobs%2F1223465-118480.html&amp;data=05%7C02%7Cbeth.sare%40unitedwaystl.org%7C85f9487a1eca48713c5208ddaab10ab8%7C5b968ba4d9ac46ebb517f7603f392f37%7C0%7C0%7C638854399547524962%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=KikWoMb6e3kHk2Do7xZR%2B0KITxYV8lftkJwEwc9LOlc%3D&amp;reserved=0" target="_blank">https://helpingpeople.aaimtrack.com/jobs/1223465-118480.html</a>&nbsp;After hire, residency in Missouri or Illinois &nbsp;is required. &nbsp;Employment is contingent upon passing a background check.United Way of Greater St. Louis is an Equal Opportunity Employer &nbsp;

United Way of Greater St. Louis

Greater St. Louis

Data Manager Community Partnerships/211

Purpose of Position:&nbsp;Northeast Florida is home to over 425,000 active-duty servicemembers, veterans, and their families, representing nearly 25% of all households. Their needs are diverse, and navigating available services can be challenging. Basic referrals often fall short. This role provides peer-based care coordination to help veterans access and sustain the support they need.The Veteran Care Coordinator (VCC) is a veteran-peer and system of care navigator. The VCC works closely with veterans, military servicemembers, and their families who require comprehensive community support services, ensuring they receive the necessary assistance to overcome barriers.&nbsp; Key Responsibilities and Essential Functions:&nbsp;<ul><li>Utilize strong customer service, interpersonal, problem-solving, and troubleshooting skills to de-escalate complex situations and ensure timely coordination of veteran care.</li><li>Handle service requests from Veterans, their families, and community partners.</li><li>Assess eligibility based on criteria, capacity, location, and client preferences.</li><li>Create client care plans addressing individual needs.</li><li>Collaborate with veterans to facilitate direct referrals to appropriate treatment or service providers.</li><li>Maintain accurate and timely records in case management systems, analyze data to identify service gaps, and inform decision-making for veterans.</li><li>Stay connected with clients throughout the navigation process, conduct follow-ups, and measure outcomes.</li><li>Use appropriate approaches, and best practices for clients experiencing personal crisis, including mental health issues via telephone conversations.</li><li>Consult with Mission United Manager on unique cases, process improvements, service provider performance, and trends.</li><li>Develop and maintain relationships with social service partners to assist veterans.</li><li>Work with other Veteran Care Coordinator and other departments to advance goals and objectives of United Way and Mission United.</li><li>Engage in community and agency outreach activities, providing information to increase awareness of veteran services.</li><li>Execute additional tasks as directed by the Manager of Mission United.</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree preferred.&nbsp;</li><li>U.S. military Veteran required.</li><li>Knowledge of Veterans Administration (VA) programs, Veteran and community social services highly desirable.</li><li>Experience working with the Veteran population.</li><li>Required to achieve certification as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist within 18 months of hire date.</li><li>Expertise in providing quality customer service.</li><li>Experience with Microsoft Office Suite.</li><li>Skilled at tracking, managing data, and grant compliance.</li><li>Proficiency in oral and written communication skills.&nbsp;</li><li>Proficient working well in teams and contributing to a positive work culture.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs.</li><li>Ability to build relationships with and collaborate with community partners.&nbsp;</li><li>Comfortable working in a fast-paced environment.&nbsp;</li><li>Keep all activities in line with the core values of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp; &nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li></ul>Preferred Experience:<ul><li>Certified as a Florida Veterans Support Line (FVSL) Recovery Peer Specialist</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

15 Community Services Jobs