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<h2><strong>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</strong></h2><h2><strong>Reporting to:&nbsp; Community Impact Coordinator</strong></h2><h2><strong>Department:&nbsp; Community Impact and Operations</strong></h2><h2><strong>Classification: Full-time and part-time available; Hourly wage</strong></h2><h2><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</strong></h2><h2><strong>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</strong></h2><h3><strong>Overall Purpose of this Role:</strong></h3><p>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.</p><h3><strong>Key Competencies</strong></h3><ul><li>Models <strong>kindness</strong> with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices <strong>responsiveness</strong> and <strong>accountability</strong> to all customers</li><li><strong>Communicates clearly</strong> and concisely with people from diverse backgrounds</li><li><strong>Coordinates</strong> with multiple partners&nbsp;</li><li><strong>Manages</strong> multiple case records including customer time as well as associated administrative duties and timelines</li><li><strong>Adapts</strong> to changing needs and service delivery systems</li><li>Practices professional <strong>boundaries</strong></li><li><strong>Advocates</strong> on behalf of those in need</li><li>Able to<strong> problem solve creatively</strong></li></ul><h3><strong>Key Responsibilities</strong></h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3><strong>Requirements</strong></h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul><p><strong>To apply:</strong></p><p><strong>Send your resume/inquiry to&nbsp;</strong><a href="mailto:info@uwvp.org" target="_blank"><strong>info@uwvp.org</strong></a></p>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

<p>The role of the Prosper Engagement position is to coordinate community partner and volunteer engagement strategies and initiatives, specifically around the RUW focus area of Financial Stability. This position will coordinate the Prosper Free Tax Preparation services program, including coordinating the Tax Team staff and volunteers. This position will work closely with the Prosper Team to identify and coordinate community partner and volunteer engagement opportunities under the Financial Stability focus area, to include financial education, financial coaching, tax preparation, and ALICE Simulation activities. This position is responsible for working with RUW staff to ensure all volunteer engagement activities are organized, promoted, tracked and reported to ensure RUW supporters understand, experience and feel connected to community impact work, to build greater loyalty, engagement and giving.</p>

Rappahannock United Way

Prosper Engagement (Program Coordinator)

<p>Resource Coordinator</p><p><strong>Reports To:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Program Manager</p><p><strong>Compensation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>$32,000-$36,000 plus benefits, holidays and PTO</p><p><strong>Classification: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Regular, Full Time, Non-exempt</p><p><strong>Hours: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>32 per week</p><h2>Position Description</h2><p>The primary role of the Resource Coordinator (RC) is to provide on-site resource coordination for employees of partner businesses at their place of work. The RC meets with employees individually to assess their situation, connect them with community and employer resources, screen for eligibility for available services, and provide financial education as needed. The RC will work directly with partner employers to develop trusting relationships with employees, managers, human resource staff, and community members.&nbsp;</p><p>Work will primarily take place in the United Way office and in partner workplaces around Harrisonburg and Rockingham County. The position involves some travel within Harrisonburg and Rockingham County.&nbsp; Hours are generally Monday through Friday between 8am to 5pm. Occasional early mornings, late evenings or weekends may be required with advance notice to support events and accommodate work schedule of partner employers.&nbsp;</p><h2>Operational</h2><ul><li>Receive and respond to requests for assistance from employees of partner businesses by phone, email, text, in writing and in person.&nbsp;</li><li>Conduct intake interviews with employees to determine needs, screen for eligibility, collect required documentation and verify as needed.</li><li>Refer employees to resources offered through local agencies and community organizations.</li><li>Deliver financial education and counseling through group workshops and individual sessions.&nbsp;</li><li>Ensure timely communication with employees, business partners and referral partners.</li><li>Maintain accurate documentation and notes in client records.</li><li>Attend United Way and community events to assist with outreach and engagement.</li><li>Participate in staff meetings and professional development.&nbsp;</li><li>Other duties as assigned.&nbsp;</li></ul><h2>Characteristics &amp; Abilities</h2><ul><li>Detail-oriented.</li><li>Strong customer service skills.</li><li>Strong analytical and problem-solving skills.</li><li>Good organization and time management skills.</li><li>Ability to handle confidential and private personal information with sensitivity.</li><li>Ability to communicate effectively verbally, in writing, over the phone and in person.</li><li>Ability to work both independently and collaboratively on a small team.</li><li>Ability to work under pressure and in potentially stressful situations.</li><li>Awareness of the work of United Way and local community service organizations.</li><li>Flexibility to work some evenings and weekends with advance notice for scheduled events.</li><li>Valid driver’s license and access to a vehicle for local travel. (Mileage reimbursed.)&nbsp;</li><li>Bilingual in English and Spanish or another language preferred but not required. (Bilingual language pay differential offered.)&nbsp;</li></ul><p>Essential Experience</p><ul><li>Proficiency in Microsoft Office including Word, Excel, Outlook.</li><li>Proficiency in Google Apps including Drive, Docs, and Sheets.&nbsp;</li><li>Experience using an online data management platform system preferred.</li><li>Experience in client services, customer service or similar preferred, but not required.</li><li>Experience working with clients from diverse backgrounds and vulnerable populations strongly preferred.</li></ul>

United Way of Harrisonburg and Rockingham County

Resource Coordinator

3 Community Services Jobs in Virginia