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Position Title:Greenville Together: Street Outreach &amp; Engagement SpecialistReports To:Street Outreach Program leadJob Summary:The&nbsp;Crisis Street Outreach &amp; Engagement Specialist&nbsp;plays a key role in Greenville Together’s coordinated effort to address unsheltered homelessness through proactive, housing-focused outreach. Working as part of a small, dedicated team, the Specialist will maintain a consistent and visible presence in Greenville’s downtown corridor—particularly during nontraditional hours such as evenings, early mornings, and weekends—to engage individuals experiencing homelessness and connect them to shelter, housing, and supportive services.This position emphasizes rapid connection to housing, relationship-based engagement, and strong collaboration with service providers, local law enforcement, health and behavioral health systems, and downtown business partners.Key Responsibilities1. Outreach and Engagement&nbsp;<ul><li>Conduct proactive, street-based outreach throughout Greenville’s downtown corridor and surrounding areas, including during evening and weekend hours.</li><li>Utilize trauma-informed care, crisis-intervention training, motivational interviewing, and person-centered practices to build trust and rapport with individuals experiencing unsheltered homelessness.</li><li>Provide immediate assistance to meet basic needs (food, water, clothing, hygiene kits) and ensure safety in crisis situations.</li><li>Perform housing-focused assessments, including completion of Coordinated Entry intake processes and vulnerability assessments (e.g., VI-SPDAT).</li><li>Engage individuals in ongoing conversations about housing and services, offering repeated opportunities for connection and assistance.</li></ul>2. Housing and Service Coordination&nbsp;<ul><li>Collaborate with partner agencies, shelters, healthcare providers, and outreach teams to coordinate pathways to housing and supportive services.</li><li>Conduct warm handoffs and, when appropriate, accompany participants to appointments or housing viewings to ensure continuity of care.</li><li>Work collaboratively with Greenville Together partners to identify outreach hotspots and coordinate shared response strategies.</li><li>Facilitate access to benefits, healthcare, employment services, and transportation resources as needed.</li></ul>3. Collaboration and Community Partnership&nbsp;<ul><li>Build and maintain strong relationships with key community stakeholders, including law enforcement, downtown business owners, behavioral health providers, emergency responders, and faith-based partners.</li><li>Respond to outreach requests received through the dedicated Greenville Together homeless outreach call line and coordinate with responding partners for timely follow-up.</li><li>Participate in regular team meetings and cross-agency coordination sessions to share updates, trends, and insights that inform outreach strategy.</li><li>Represent Greenville Together in a professional and compassionate manner, strengthening community trust and collaboration.</li></ul>4. Data, Documentation, and Accountability&nbsp;<ul><li>Accurately document all outreach encounters, service connections, and housing outcomes.</li><li>Contribute to Greenville Together’s shared data reporting, supporting systemwide transparency and continuous improvement.</li><li>Maintain confidentiality and comply with all privacy, ethical, and data security requirements.</li><li>Track trends, identify gaps, and recommend improvements to outreach and engagement strategies</li></ul>Qualifications<ul><li>Bachelor’s degree in Social Work, Human Services, or related field; or at least three (3) years of equivalent experience working with individuals experiencing homelessness, mental illness, or substance use disorders.</li><li>Demonstrated experience using trauma-informed, strengths-based, and harm reduction approaches.</li><li>Knowledge of local social service networks, housing systems, and resources in Greenville County preferred.</li><li>Excellent interpersonal, communication, and crisis de-escalation skills.</li><li>Strong commitment to equity, inclusion, and culturally responsive engagement.</li><li>Ability to work independently, manage multiple priorities, and adapt to dynamic situations.</li><li>Valid driver’s license, reliable transportation, and willingness to work flexible hours, including evenings and weekends.</li><li>Ability to tolerate outdoor conditions and conduct outreach in varying weather environments.</li><li>Candidates with lived experience of homelessness or housing insecurity are&nbsp;strongly encouraged to apply</li></ul>

United Way of Greenville County

Greenville Together: Street Outreach Specialist

Position Title: Street Outreach Program LeadReports To: Director, Greenville TogetherJob SummaryThe Street Outreach Program Lead is a field-based leadership role responsible for coordinating and actively participating in Greenville Together’s Crisis Response Outreach Program — a housing-focused initiative designed to visibly reduce unsheltered homelessness in Greenville’s downtown corridor.This position splits time between&nbsp;direct outreach in the field&nbsp;and&nbsp;team leadership, ensuring that outreach operations are coordinated, trauma-informed, data-driven, and rooted in Greenville Together’s mission of transitioning individuals from the streets into safe, stable housing.The Program Lead provides daily supervision to outreach staff, manages program operations, and maintains strong partnerships with the City of Greenville, law enforcement, business owners, shelters, service providers, and behavioral health agencies.Key Responsibilities1. Program Leadership, Field Supervision &amp; Team Operations&nbsp;<ul><li>Lead, supervise, and coach 2–3 Crisis Response Outreach Specialists while working alongside them directly in the field.</li><li>Provide day-to-day direction and problem-solving support during engagement, crisis response, and housing navigation activities.</li><li>Coordinate daily deployment plans, ensuring consistent team coverage during designated hours (including evenings and weekends).</li><li>Maintain a strong team culture rooted in trauma-informed engagement, safety, and compassion.</li><li>Facilitate weekly staff meetings, case conferences, and reflective debriefings.</li><li>Ensure adherence to staff safety protocols, documentation expectations, and operational standards.</li></ul>2. Direct Outreach &amp; Housing-Focused Engagement&nbsp;<ul><li>Conduct regular field outreach in targeted zones of the city, building rapport with individuals experiencing unsheltered homelessness.</li><li>Complete assessments, crisis intervention, problem-solving conversations, and rapid linkages to shelter, detox, recovery programs, and housing resources.</li><li>Support participants through documentation readiness, coordinated entry, housing navigation, and system navigation.</li><li>Respond to high-need or time-sensitive situations alongside outreach staff.</li><li>Promote participant-centered, culturally responsive, and low-barrier approaches.</li></ul>3. Partnership &amp; Community Coordination&nbsp;<ul><li>Maintain strong working relationships with city departments, law enforcement partners, business owners, property managers, neighborhoods, shelters, hospitals, and behavioral health providers.</li><li>Represent Greenville Together in outreach-related meetings, case conferences, crisis response discussions, and cross-agency collaboration efforts.</li><li>Serve as a liaison to downtown businesses and community members, providing updates, guidance, and problem-solving support related to homelessness concerns.</li><li>Support coordination efforts around high-acuity participants needing multi-agency intervention.</li></ul>4. Data Management, Reporting &amp; Continuous Improvement&nbsp;<ul><li>Ensure accurate and timely collection of outreach data, including contacts, referrals, housing progress, and critical incidents.</li><li>Work with Greenville Together leadership to maintain and improve data systems that track outcomes and identify trends.</li><li>Generate monthly and quarterly program reports that highlight progress toward program goals and priorities.</li><li>Use data insights to refine outreach strategies, identify service gaps, and strengthen program effectiveness.</li></ul>Qualifications<ul><li>Bachelor’s degree in Social Work, Human Services, Public Administration, or related field required; Master’s degree preferred.</li><li>3+ years of experience in homeless services, outreach, housing navigation, behavioral health, or crisis response required.</li><li>2+ years of supervisory, team lead, or program management experience strongly preferred.</li><li>Demonstrated expertise in trauma-informed care, harm reduction, Housing First, and crisis de-escalation.</li><li>Strong relationship-building skills with diverse stakeholders, including service providers, businesses, and government partners.</li><li>Experience with HMIS or similar data platforms; ability to analyze and report programmatic data.</li><li>High level of independence, strong organizational skills, and ability to thrive in a fast-paced field environment.</li><li>Valid driver’s license, reliable transportation, and ability to work flexible hours (including evenings and weekends).</li><li>Individuals with lived experience of homelessness or housing instability are strongly encouraged to apply.</li></ul>

Greenville Together: Street Outreach Program Lead

Purpose of Position:&nbsp;The Community Impact Director plays a pivotal role in advancing United Way’s mission to improve housing stability, affordability, and financial security across our region. This position leads strategic efforts in the areas of housing stability, home preservation (including home repairs), housing development, and capacity building—to strengthen communities and expand access to safe, affordable housing. Through program design, partnership cultivation, and cross-sector collaboration, the Director ensures that United Way’s housing initiatives are impactful, sustainable, and aligned with the broader goal of creating a community where everyone has the opportunity to thrive.<h2>Key Responsibilities and Essential Functions:</h2><ul><li>Assist the program design, strategic planning, and execution of United Way’s housing initiative in the areas of home preservation, housing development, and capacity building</li><li>Support the launch of housing grant processes by developing timelines, application materials, and reporting frameworks to ensure effective implementation&nbsp;</li><li>Lead oversight of program performance monitoring and compliance for organizations funded under United Way’s housing initiative</li><li>Provide administrative leadership in managing the financial and programmatic requirements of grants received by United Way, ensuring accurate documentation, timely reporting, and compliance with grant deadlines</li><li>Coordinate regular communication, workflow, and problem solving across multiple partner organizations</li><li>Spreadhead the execution of key activities under United Way’s housing programs</li><li>Facilitate meetings, events, and presentations for internal and external audiences&nbsp;</li><li>Cultivate and maintain strong relationships with external partners- local government, nonprofit, for profit, grassroots and other community-based organizations</li><li>Support the strategic planning, development, and execution of marketing and communication strategies and materials that elevate United Way’s housing initiative</li><li>Analyze and&nbsp;evaluate data&nbsp;on&nbsp;housing programs, conduct research in housing areas of focus, and draft reports</li><li>Represent United Way on committees and working groups focused on housing issues, contributing insights and advancing collaborative solutions</li></ul><ul><li>Foster cross-departmental collaboration to enhance alignment, efficiency, and success for the organization’s mission&nbsp;</li><li>Perform other duties for the Community Impact Department as directed&nbsp;</li></ul><h2>Experience/Qualifications:</h2><ul><li>Bachelor’s degree required in a related field (Master’s degree preferred)</li><li>A minimum of five (5) years of relevant professional&nbsp;experience</li><li>Experience with and understanding of affordable housing&nbsp;</li><li>Exceptional ability to foster transformational&nbsp;relationships</li><li>Experience with grant&nbsp;management</li><li>Creative and visionary thought leader and problem solver</li><li>Expertise in project&nbsp;management</li><li>Outstanding data management, research, and reporting&nbsp;capabilities</li><li>Excellent organizational skills and attention to&nbsp;detail</li><li>Extensive skills in program strategy, execution, and achieving outcomes</li><li>Capable of communicating well verbally and in&nbsp;writing</li><li>Proficiency in presenting and facilitating for&nbsp;groups</li><li>Strong in time management and execution of deadlines</li><li>Ability to act with integrity, professionalism, and&nbsp;confidentiality</li><li>Capable of collaborating at all levels and across all departments within the&nbsp;organization</li><li>Embody United Way values and hold a commitment to the organization’s&nbsp;mission</li><li>Ability to pass a background check&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid &nbsp;driver’s license and current automobile insurance</li><li>&nbsp;Keep all activities in line with the core values and contribute to the positive culture of &nbsp; &nbsp; United Way of NE Florida</li><li>Actively participate in the broader organizational activities and be a brand steward within &nbsp; the community, outside agencies and/or programs to enhance United Way services to the &nbsp;community</li></ul><h2>General Physical Requirements for Essential Functions of the Job:</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don’t fit everything we’ve described below. You can also have important skills we haven’t thought of. If that’s you – even if you’re on the fence – we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp; We have built an environment that celebrates the differences in backgrounds and experiences.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp; &nbsp;UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Community Impact Director

November 2025 

JOB DESCRIPTION 
 
 
Position Description: United Way 211 Resource Specialist 
Reports to: United Way 211 Director 
Salary Range: $40,000 - $43,000 DOE 
Position Status: Full time, Non-Exempt 
Send Cover Letter and Resumé to: Keila Santigo, Director 211 <a href="mailto:Keila@UnitedWayLee.org" target="_blank">Keila@UnitedWayLee.org</a> 
Application Deadline: December 5, 2025 at 5 PM 
 
 
ABOUT UNITED WAY OF LEE, HENDRY, and GLADES 
United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving 
the quality of life for all people in our community. This is accomplished through fundraising, fund distribution 
(90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $16 
million nonprofit social services organization, with 75+employees in four locations with the main campus 
being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations 
although UWLHG also receives local, state, and federal grants. 
 
Job Summary 
 
The Community Resource Specialist is the direct liaison with people seeking information and help from health 
and human service programs. It is the responsibility of the Resource Specialist to work with those in crisis and 
in need of services to ensure that they receive prompt and accurate information regarding human services. 
This communication will require problem solving and follow-up services. This position will be cross-trained to 
facilitate 988 (formerly known as the Suicide Hotline) and Mission United (veteran-focused) calls and will also 
be required to complete associated certifications within three months of being eligible (Inform USA certified as 
well as additional 988-related trainings). 

 
Key Responsibilities/Essential Functions 

 • Provides high quality Information and Referral Services to both individuals and agencies. 
 • Assists clients and agencies with problem solving to arrive at helpful solutions. Types of calls will include 

basic needs, mental health (possible suicide threats), homelessness and medical requests. 
 • Assist/screens clients applying for various programs including Affordable Healthcare, Help Me Grow, Mission 

United, VITA (Volunteer Income Tax Assistance), Medicaid, and Food Stamps. 
 • Conducts comprehensive needs and service assessments via telephone, email or Text/Chat 
 • Maintains the highest level of confidentiality of client information. 
 • Accurately documents client assessments and referrals in program data system. 
 • Assists with the data management and quality assurance process of United Way 2-1-1 by: 

o Surveying agencies in the 2-1-1 database at regular intervals, but at least annually. 
o Updating existing agency and program profiles after reported changes have been verified in a timely 

manner upon receipt of submissions. 

<a href="mailto:Keila@UnitedWayLee.org" target="_blank">mailto:Keila@UnitedWayLee.org</a>

November 2025 

o Conducting interviews, as needed, with appropriate agency contacts, asking clarifying questions in 
a concise manner, and remaining courteous and professional throughout the process. 

o Maintains an audit trail for each organization that shows number of attempts to update, who 
completed the updates and when updates were successfully completed. 

 • Actively participates in ongoing supervision, training and team meetings as needed. 
 • May represent United Way 211 by participating in community meetings either in person or by 

electronic means. 
 • Contributes to the overall success of United Way by performing other essential duties and 

responsibilities as assigned. 
 • Emergency Response – all employees will be required to work before, during, or after an Emergency 

as needed. During an Emergency, employees may temporarily be assigned to work and perform 
duties outside the normal scope of their position, location, and work schedule to fit the needs of the 
County and its citizens. 

 
Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, 
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and 
activities may change at any time with or without notice. Other duties as assigned. 

Education/Requirements 

 • Four-year degree preferred or two-year degree with equivalent experience. At least 4 years of direct 
experience may be substituted for education as appropriate. 
 • Strong organizational skills, critical thinking, and problem-solving abilities. 
 • Effective communication skills, including when communicating with individuals experiencing crisis. This 
includes written, verbal, and interpersonal communication. 
 • Ability to work independently, as well as in a team-oriented environment. 
 • Ability to handle multiple responsibilities in stressful situations. 
 • Ability to establish and maintain positive and diverse working relationships. 
 • Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. 
 • A knowledge of community resources and services in Southwest Florida is preferred. 
 
Direct Reports - None 
 
Physical Requirements &amp; Working Conditions 
 
Physical Demands: The physical demands described here are representative of those that must be met by 
an employee to successfully perform the essential functions of this job. Reasonable accommodations may 
be made to enable individuals with disabilities to perform the essential functions. 

 
While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The 
employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach 
with hands and arms. The employee must frequently lift and/ or move up to thirty pounds and occasionally 
lift and/or move up to forty pounds. There may be additional physical requirements associated with 


November 2025 

department meetings/events. Specific vision abilities required by this job include close vision, distance 
vision, depth perception and ability to adjust focus. 
 
Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the 
work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County. 
 
Licenses- Valid Florida Driver’s License with a driving record that meets our insurance guidelines. 
 
Work Environment: The work environment characteristics described here are representative of those an 
employee encounters while performing essential functions of this job. Reasonable accommodations may be 
made to enable individuals with disabilities to perform the essential functions. This job operates in a 
professional office environment, including occasional off-site venues, and outside event areas in various 
weather conditions. This role routinely uses standard office equipment such as computers, phones, and 
photocopiers. 
 
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. - 5:00 p.m. Some 
evening and weekend hours may be required as job duties demand. The position’s primary location is the 
United Way Impact Center in Fort Myers. 
 
United Way is an equal employment opportunity employer and does not discriminate against any person 
because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other 
characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation 
in all company-sponsored activities, and all employment actions. United Way will make reasonable 
accommodations for qualified individuals with known disabilities unless doing so would result in undue 
hardship. 
 
Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace 
program. Level II background screening will be conducted because of the nature of the position. Applicants 
may be asked to take an online skills assessment. 
 
Additional Information: 
 • Opportunity to work with smart, passionate, and enthusiastic team members and volunteers. 
 • Working with diverse staff and other constituents 
 • Culture of high-performance expectations and accountability 
 • Exciting and challenging work 
 • Opportunity to help solve the community’s toughest problems. 
 • Competitive pay that is commensurate with demonstrated successful performance and experience. 
 • Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued Vacation and Sick Leave 


<ul>	<li>ABOUT UNITED WAY OF LEE, HENDRY, and GLADES</li>
	<li>Job Summary</li>
	<li>Key Responsibilities/Essential Functions</li>
	<li>Education/Requirements</li>
	<li>Direct Reports - None</li>
</ul>

United Way of Lee, Hendry, Glades

United Way 211 Resource Specialist

Purpose of Position:&nbsp;United Way seeks a hands-on, organized, and community-minded individual to support the Director of Volunteer and Community Engagement in the planning and execution of the annual MLK Day of Service, a large-scale volunteer event supported by an AmeriCorps grant.This role blends event coordination, volunteer management, and grant compliance, ensuring a seamless and impactful day of service for hundreds of volunteers and partner agencies across Northeast Florida.&nbsp;Key Responsibilities and Essential Functions:&nbsp;Event Coordination &amp; Volunteer Support<ul><li>Support partner agencies in planning and executing meaningful volunteer projects.</li><li>Recruit, communicate with, and lead volunteers before and during the event.</li><li>Conduct site visits, deliver supplies, and troubleshoot logistical and interpersonal issues with partner agencies and volunteers.</li><li>Oversee on-site operations, check-in, and volunteer engagement during the event.</li><li>Assist with set-up, breakdown, and post-event communication and reporting.</li></ul>Grant Compliance &amp; Budget Tracking<ul><li>Maintain accurate records to ensure AmeriCorps grant compliance.</li><li>Track and report event expenses, including partner receipts and reimbursements.</li><li>Assist with grant documentation, data collection, and financial reporting.</li></ul>Administrative &amp; Department Support<ul><li>Input volunteer and project data after the event for reporting purposes.</li><li>Provide regular updates to the Director of Volunteer and Community Engagement.</li><li>Collaborate with internal staff on logistics, communications, and partner support.</li><li>Participate in post-event debriefs to improve future events.</li></ul>Experience/Qualifications:&nbsp;<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>High School diploma/GED, Associate’s degree or higher preferred</li><li>1–2 years of experience in event coordination, volunteer management, or related fields.</li><li>Ability to work effectively under stress and time constraints and maintain productivity and composure under pressure&nbsp;</li><li>Ability to work with minimal supervision</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Experience with budgeting and/or grant reporting preferred.</li><li>Detail-oriented and self-motivated, with the ability manage multiple priorities effectively</li><li>Ability to communicate effectively and resolve issues with a diverse group of people — including volunteers, nonprofit partners, residents, donors, and government officials — is essential.</li><li>Ability to lead volunteers and build positive, inclusive community relationships.</li><li>Ability to learn and use United Way’s volunteer management software, Galaxy Digital’s Get Connected (Volunteer Hub), is required.</li><li>Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and Teams.</li><li>Reliable transportation, valid driver’s license, and willingness to travel locally.</li><li>Must pass Level 2 background check and pre-employment drug screening.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li><li>Flexibility to work occasional overtime, night and weekends</li><li>Ability to lift 30lbs</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable&nbsp;accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

MLK Day of Service Coordinator (Seasonal Full Time)

Senior Director, Commission on Behavioral Health and Drug&nbsp;PreventionDepartment:&nbsp; Community Impact, Commission on Behavioral Health and&nbsp;Drug Prevention&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp;&nbsp; Vice President, Health Initiatives&nbsp;&nbsp;&nbsp;&nbsp;Status:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exempt, Full-Time&nbsp;(Grant Funded) &nbsp;General Description: This position is responsible for the Commission on Behavioral Health and Drug Prevention overall governance, operations, and performance, including community building, relations and media management, and effective collaborations with stakeholders and volunteers. &nbsp;This position is responsible for the oversight of Commission initiatives and staff management. This position oversees all Commission administrative, budgetary, and sustainability activities.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serves as the lead administrator of the Commission</li><li>Has the primary duty of coordinating and leading the day-to-day operations of the Commission team</li><li>Supervises, trains, and develops Commission staff&nbsp;</li><li>Develops, executes, and manages (including monitoring) of the Commission Comprehensive Community Action Plan&nbsp;</li><li>Represents the Commission, cultivating key community relationships, media contacts, and stakeholders and assuring excellent customer service</li><li>Monitors relevant community mental health and substance use indicators</li><li>Measures progress on key outcomes and compliance obligations</li><li>Works with community leaders to strengthen the ability to identify, address, and resolve priority mental health and substance use issues</li></ol>Other Job Duties:&nbsp;<ul><li>Manages the Commission Board of Governors inclusive of membership recruitment, community alliance building, and networking</li><li>Conducts performance appraisals with Commission staff</li><li>Oversees the planning, operations, integration, and evaluation of all Commission initiatives, programs, and services</li><li>Develops and implements Commission policies and procedures&nbsp;</li><li>Coordinates activities and communications with appropriate organizations, i.e., state, county, local commissions, networks, councils, etc., as related to Commission work</li><li>Acts as a liaison with Department of Children and Families (DCF) and Florida Behavioral Health Association (FBHA)&nbsp;</li><li>Creates informational documents, gives presentations, and acts as lead mental health and substance use authority both internally and externally</li><li>Formulates, writes and prepares collateral and educational materials, media and public relations plans, and environment campaigns</li><li>Evaluates coalition initiatives to assess outcomes and overall effectiveness, collecting and analyzing qualitative/quantitative data&nbsp;</li><li>Maintains all records and documentation for Commission activities necessary for accountability</li><li>Serves on various internal/external committees – locally, state, and nationally as designated and needed</li><li>Supports management of Commission budget, grants, and sustainability activities</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts</li></ul>Supervises: All Commission staff and volunteersEducation &amp; Experience:&nbsp;<ul><li>Master's degree in social work, business administration, urban affairs, public administration, mental health or other related fields.&nbsp;</li><li>Five-Seven years of experience in an administrative and supervisory capacity in a social service agency, hospital and/or government institution.&nbsp;</li><li>Experience conducting research and evaluating data preferred.</li><li>Experience in community organizing, program development, legislative affairs and/or government relations preferably.</li><li>Minimum five years of experience leading large teams and managing state and federal grants. &nbsp;</li><li>Strong fiscal/budgeting experience required.</li><li>Supervisory experience working with mid-size to large teams required.</li><li>Bilingual in Spanish and/or Creole desired.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way Broward

United Way of Broward County

Senior Director, Commission on Behavioral Health and Drug Prevention

General Description: &nbsp;The Community Partnership School Manager assists in the implementation of the Community Partnership School™ program in Hallandale Beach, FL. This role is responsible for leading a team, developing programs, and managing grant requirements in a school environment at Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, and performance. Additional management responsibilities include recruiting, hiring, training, and development.&nbsp;</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Assist in identifying, developing, and implementing engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services at&nbsp;Hallandale Magnet High School.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Lead the Community Partnership School Operations Team.&nbsp;</li><li>Sit on school committees and contribute to a collaborative planning structure.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>Maintain program level budgets with regular financial recordkeeping.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator Staff at Hallandale Magnet High School.Education, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Manager, Community Partnership School  Hallandale 

The Vice President of Community Initiatives leads the design, execution, and continuous improvement of United Way of Greater Knoxville’s (UWGK) community impact operations. This role oversees collaborative projects, grant and contract management, data and evaluation systems, and strategic partnerships to ensure initiatives are efficient, compliant, and deliver measurable results.The VP of Community Initiatives builds strong internal processes, fosters cross-department alignment, and supports staff in driving high-quality impact work across priority focus areas. This leader champions data-driven decision-making, promotes learning and accountability, and strengthens relationships that advance equitable outcomes for children, families, and communities. &nbsp;Supervisory Responsibilities<ul><li>Provide direct supervision, coaching, and performance management for staff leading UWGK’s impact initiatives in Early Care and Education, Community Schools, Healthy Communities, and Economic Mobility, data and evaluation staff, and other assigned roles.</li><li>Model UWGK values and foster a collaborative, inclusive, and high-performance culture grounded in teamwork, accountability, trust, continuous learning, and service.</li><li>Set clear expectations, establish goals, and conduct regular check-ins, performance reviews, and professional development planning for team members.</li><li>Delegate responsibilities and empower effectively, providing mentorship and support to ensure staff have the tools, resources, and guidance needed to succeed in their roles and advance strategic impact priorities.</li><li>Collaborate closely with People &amp; Operations department leadership to support hiring, onboarding, training, retention, and advancement of talent within the Impact team.</li><li>Lead team meetings and facilitate communication to ensure staff stay informed, aligned, and engaged with organizational priorities and initiatives.</li></ul>Essential Duties and Responsibilities The following responsibilities reflect the core functions of the role and are considered essential to the position. They are not intended to be an exhaustive list but rather a representation of the key duties required to advance UWGK’s mission. Duties may evolve based on organizational needs and community priorities. &nbsp;Operational Leadership &amp; Departmental Oversight<ul><li>Lead and manage the daily operations of UWGK’s community impact initiatives, ensuring that UWGK’s impact agenda, grant-funded projects, stakeholder convenings, &nbsp;and collaborative investments are executed efficiently, consistently, and in alignment with organizational goals.</li><li>Develop and maintain internal systems, workflows, standard operating procedures, and compliance processes that support scalable, high-quality project management, program development, and capacity-building</li><li>Align cross-departmental activities with UWGK strategic priorities and community-level outcomes, adjusting strategies based on data, learnings, and community feedback.</li><li>Serve as an executive thought partner, ensuring that Impact strategies and processes are integrated with departments, including Finance, Advancement, and Communications.</li></ul>Grant &amp; Subcontract Management<ul><li>Oversee the lifecycle of inbound grants and subcontract agreements, including proposal development support, managing partnership agreements, compliance monitoring, performance tracking, and reporting.</li><li>Ensure appropriate systems and infrastructure exist to manage grant documentation, deliverables, deadlines, and compliance requirements.</li><li>Collaborate with Finance and administrative functions to track grant budgets, invoices, and reimbursement processes.</li></ul>Data Evaluation &amp; Systems Oversight<ul><li>Oversee Impact data and resource management staff to ensure effective data collection, quality assurance, analysis, and visualization of outcomes.</li><li>Champion a culture of learning by using data insights, research, and evaluation practices to drive decision-making and continuous program improvement.</li><li>Lead efforts to standardize shared measurement systems and processes across internal Impact teams and collaborative initiatives.</li></ul>Community Partnerships &amp; Collective Impact<ul><li>Collaborate with Impact directors, community partners, and coalitions to identify gaps, emerging needs, and strategic opportunities for greater alignment and coordination.</li><li>Represent UWGK in local, regional, and statewide coalitions and committees, serving as a thought leader in systems-building, equity-centered impact, and cross-sector partnership strategies.</li><li>Build and sustain strong relationships with public agencies, nonprofit partners, and funders to advance shared goals and maximize community resources.</li><li>Partner with the Community Investments team to monitor and update UWGK’s impact agenda and to align short and long-term impacts and outcomes with outbound-grant-funded partners.</li></ul>Communications &nbsp;&amp; External Engagement<ul><li>Partner with Communications and Advancement staff to develop compelling storytelling, case studies, reports, and data-driven messaging that demonstrate UWGK’s impact and enhance donor and stakeholder engagement.</li><li>Support fundraising strategies by providing impact insights, outcome data, and project and partner successes to Advancement teams.</li><li>Ensure consistent and authentic communication of program outcomes, impact, and lessons learned across channels and audiences.</li><li>Support strong UWGK governance, including building relationships with the Board of Directors and committee volunteers, facilitation of impact committees, and providing strategic updates and leading decision-making with the board and committees on community initiatives.</li></ul>Budget &amp; Resource Management<ul><li>Manage the Impact department budget, overseeing financial planning, resource allocation, forecasting, and spending oversight for programmatic and grant-funded activities.</li><li>Establish, monitor, and implement processes for departmental and grant budgeting, forecasting, expense management, reporting, contract management, and performance oversight to ensure fiscal accountability and operational excellence across Impact areas.</li></ul>Other duties as assigned. &nbsp;Education and Experience&nbsp;<ul><li>A bachelor’s degree in a relevant field is required.</li><li>Minimum of 15 years of progressive experience in nonprofits, public administration, program and systems management, including developing tools, processes, and policies to support complex, multi-stakeholder initiatives.</li><li>Minimum 5 years of experience supervising and developing staff and leading high-performing teams.</li><li>Experience leading complex budgets, resource allocations, and grant and contract management processes, including compliance, reporting, and performance monitoring across multiple programs or funding streams.</li><li>Knowledge of collective impact principles, systems-change strategies, and cross-sector partnership development.</li><li>Familiarity with the Greater Knoxville community, including local assets, needs, partners, and systems.</li><li>Proficiency in Microsoft Office and experience with data platforms, outcome measurement systems, and technology-driven tools to support program operations.</li></ul>Desirable, But Not Required<ul><li>A master’s degree in public administration, public health, social sciences, business, nonprofit management, or a related field.</li><li>Project Management Professional (PMP) certification or equivalent credential.</li><li>Experience with Continuous Quality Improvement (CQI) or similar performance and learning frameworks.</li><li>Demonstrated training and/or experience in equitable practices, inclusive decision-making, and facilitation with diverse groups and partners.</li><li>Demonstrated success in building or managing large-scale data and evaluation systems to measure impact and support organizational learning.</li></ul>Start your journey here:The United Way of Greater Knoxville (UWGK) is part of a global organization that directly impacts our local communities.&nbsp;We are committed to fostering a collaborative culture where every team member feels valued, respected, and empowered to contribute. Our work is rooted in making a meaningful impact, changing lives, and embracing the strengths of our community.&nbsp;YOU are an essential part of making our mission a reality. Join a team of great people, collaborate on meaningful work, and serve the communities you call home while you do it.To model equitable hiring practices, UWGK strives to provide a reasonable compensation range for this role. The determination of this range includes factors such as skill set level, experience, training, licensure, and certifications. To support merit-based performance, UWGK typically does not hire individuals at or near the top of the pay range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,000 to $120,000 per year. How we think: Our human capital is our most valuable asset. The collective sum of individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees bring to their work represents a significant part of our culture, reputation, and the organization’s achievements.When you join UWGK, you become a trusted advisor, collaborating with colleagues and community stakeholders to deliver actionable insights that drive meaningful, sustainable outcomes. In 2022, we celebrated the United Way of Greater Knoxville’s centennial year and unveiled our plans for the next 100 years.As a Thriving United Way, we are broadening our scope to include system-level work in Community Schools, Early Education, Economic Mobility, and Health Communities. We will continue acting as a nonprofit funder and supporter, but we will also advocate on a larger scale to create lasting, systemic changes in our community. As an equal opportunity employer, we want to empower all our teammates to succeed and grow. Please let us know if you require accommodation at any point during the recruitment process. We will be happy to assist. Ready to become part of our mission? Join UWGK - where your ideas and actions make a difference. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. UWGK provides reasonable accommodations to qualified individuals with disabilities. UWGK offers of employment are contingent upon successful completion of a background investigation. Background investigation components can vary depending on specific job criteria. UWGK will consider employment-qualified applicants with arrest and conviction records in accordance with all local regulations and ordinances. UWGK will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with UWGK’s legal duty to furnish information.

United Way of Greater Knoxville

Vice President of Community Initiatives

United Way of Lancaster County is looking to add to our team.United Way for 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. &nbsp;If you are passionate and dedicated individual with a desire to make a difference, we'd like to talk to you.This position works with the 211 Team to provide information, referral, and prescreening for Lancaster County specific programs, while acting in accordance with our values, vision, and mission.Responsibilities:<ul><li>Answering inbound phone calls in a professional manner</li><li>Assessing caller needs and facilitating appropriate referrals for families and individuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts</li><li>Accessing the 211 databases for resources and appropriately refer calls</li><li>Demonstrate proficiency in using call center software, computer hardware and telephone equipment</li><li>Maintain accurate data files to include reporting data needed to complete the program's monthly quality assurance and outcomes report</li></ul>Qualifications:<ul><li>Bachelor's degree in social work or equivalent work experience required</li><li>Bilingual in Spanish and English a plus</li><li>A valid driver's license is required</li><li>Clearances are required with relevance to the position</li></ul>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; This is a full-time position, Monday - Friday&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Hourly rate is $20.00/hrWe offer competitive compensation and benefits packageUnited Way of Lancaster County is an Equal Opportunity Employer

United Way of Lancaster County

Lancaster Coordinated Entry Intake Specialist

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 4:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

15 Community Services Jobs