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United Way of El Paso County is committed to improving the lives and futures of all people in the 
community. We bring together expertise, funding and volunteer support to positively impact 
education, health, basic needs, and financial stability. In partnership with others, we work to 
eliminate inequities experienced by diverse populations so that all people have a safe, healthy 
home environment, achieve their educational potential, and increase their financial stability. We 
commit to building bridges across cultural, racial, religious, and economic boundaries. 

POSITION: SENIOR VICE PRESIDENT/CHIEF OPERATING OFFICER 
 
REPORTS TO: President and CEO 
 
PURPOSE: The Senior Vice President/Chief Operating Officer (SVP/COO) supports the 

mission of United Way of El Paso County (UWEPC) by leading a team of 
passionate and committed individuals to develop and sustain deep redesign of its 
strategy and operations. 

 
The SVP/COO will lead operations, assisting the CEO in governance and 
corporate administrative matters, including business/strategic planning and 
organizational change efforts. The SVP/COO will provide supervision and 
oversight to staff teams and departments, in addition to representing the 
organization in the CEO’s absence in public meetings, events and with volunteers 
and other stakeholders to further United Way’s interests. 

 
 
POSITION OVERVIEW: 

Demonstrate ability to think strategically about the unique role, approaches and contributions of 
United Way of El Paso County. 

Ability to develop and implement United Way’s overall business/organizational strategy, 
integrating the functional areas into highly effective community impact response to critical 
community needs. 

Have extensive experience in leading high-performing teams (volunteers and staff) in the design 
and delivery of results-based, high-profile, large-scale initiatives, programs and advocacy/public 
policy efforts. 
 
KEY RESPONSIBILITIES: 

Provide leadership and management to a high-performing team of volunteers, staff and 
community members by clarifying priorities, creating and monitoring progress towards 
organizational and individual goals. Working closely with the CEO and Board, direct the 
cultivation, solicitation, execution, and stewardship of UWEPC’s resources. 
 
Philanthropy and Engagement 

ï· Assist the implementation of corporate partnerships and their employees through new 
engagement opportunities, existing initiatives and lead the change management process 
for a successful philanthropy transformation. 


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ï· Assist to engage leadership, Board, and external champions to identify, connect with, and 
secure new mutually beneficial partnerships across a variety of industries and sectors. 

ï· Invest time and focus in helping to develop and implement new norms for utilizing our 
CRM for managing portfolio and account activity, donor outreach, donor research, 
employee engagement, event attendance, communications, etc. 

ï· Oversee Engagement (Marketing &amp; Communications); produce compelling digital and 
printed corporate giving assets to promote our work, elevate our existing partners, and 
demonstrate the impact of corporate partnership investments 

ï· Consult with other United Way markets on best practices and innovations in corporate 
giving. 

ï· Attend and participate in community events to strengthen United Way's presence and 
establish and grow relationships. 
 

Administrative/Operations Functions 

ï· Oversight of Human Resources functions, including establishing staff benefits and policies 
designed for attracting and retaining qualified staff. 

ï· Manage, coach, and develop staff leaders. 

ï· Perform duties in accordance with UWEPC policies and procedures 

ï· Manage department budget and expenses including planning and management of budget 
line items for specific outcomes. 

ï· Direct and manage employees, interns, consultants, and volunteers. 

ï· Ensure staff work plans meet organizational goals and objectives. 

ï· Counsel and assist staff in professional growth and development within UWEPC and the 
community. Conduct timely performance evaluations. 

ï· Serve as general resource to all staff, facilitate internal committees as requested. 

ï· Implement the goals and objectives of the Board-approved Strategic Plan and on a regular 
basis, present results and challenges to board and senior staff. 
 

Budgeting and Risk Management 

ï· Assist in establishing an annual budget plan. 

ï· Evaluate budget reports vs. actual results and recommend corrective action as required. 

ï· Oversee the contract approval process to ensure contractual terms and cost effectiveness. 

ï· Participate in the financial internal control system as required. 

ï· Manage progress towards revenue goals throughout the year, providing monthly 
projections against goal, with a strong emphasis on understanding and follow-up of 
revenue projected. 

ï· Ensure accurate and detailed donor and account records in order to analyze deployment 
of resources against objectives; assign relationship management responsibilities 
throughout the Corporate Partnerships team; assess and evaluate areas of responsibility 
and adjust resources across all industries and portfolios as needed to drive increased 
investments and engagement. 
 

Community Impact 


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ï· Provide leadership over the development of community-wide goals, and implement a 
strategic and cohesive plan for impact to make progress on these goals, all based on an 
understanding of community needs, an awareness of community resources, and a 
knowledge of local and national best practice strategies (financial, advocacy, volunteer, 
other). 

ï· Leverage and align UWEPC’s unique strengths and abilities to support the strategies by 
engaging in relationships and partnerships, and measuring results. 

ï· Oversee community information assets and needs, and direct initiatives to address 
development and dissemination of information related to health and human services. 

ï· Work with board and staff to identify and recruit a diverse and dynamic group of business, 
academic and community change leaders to support UWEPC’s Community Impact 
agenda. 

ï· Oversee collection and tracking of key data points related to United Way’s areas of 
strategic focus. 

ï· Provide leadership over the development of direct systems and structures for the 
investment of the (UWEPC) Community Impact Fund and other small funds. 

ï· Provide leadership and direction in the design and implementation of integrated strategies 
that deliver results on United Way’s Community Impact Agenda. 

 
Public Policy &amp; Advocacy 

ï· Provide leadership, strategy, planning, coordination and implementation of public policy 
agenda/initiatives, including stakeholder, i.e., Board of Directors, Community Impact 
Committees, funded agencies, etc., participation. 
 

SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to achieve goals. 

ï· Strong project management, process improvement, or other applicable experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and negotiates 
effectively with team members, partners, and stakeholders. Strong ability to distill and 
communicate complex issues and concepts to others. 

ï· Strong communicator focused on building relationships and leveraging partnerships to 
advance priorities and initiatives. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and 
sense of humor. 
 

Computer Skills 

Excellent computer skills with knowledge of MS Office applications (Outlook, PowerPoint, Word, 
Excel); knowledge of social media and website management platforms i.e. Facebook, Twitter, 
Snapchat, Instagram, Wix; Strong knowledge of virtual meeting platforms i.e. Zoom, GoTo 
Meeting, Facebook Live, Microsoft Teams; knowledge of case management software and 
workflow. 


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Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create real social change 
that leads to better lives and healthier communities. This drives their performance and 
professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes and is astute in 
cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the community and 
can mobilize resources (financial and human) through meaningful engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the common good: 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in growing and 
protecting the reputation and results of the greater network. 


Minimum Qualifications-- Experience/Position Requirements 

Bachelor’s degree in business, public administration, social sciences, non-profit management, or 
related field with ten (10) years of senior leadership/management experience or MBA/advanced 
degree with seven (7) years of senior leadership/management experience. 
 
Broad based business background with knowledge and experience in organizational 
development, continuous quality improvement, and business compliance requirements, 
preferably with background in each of the managed functions. Demonstrated executive and 
administrative capability including organizational development and change management 
experience. 
 
Analytical and decision-making skills and an ability to anticipate and develop appropriate 
recommendations consistent with the desired work environment. Leadership, strategic vision and 
big picture perspective. 
 
Excellent verbal and written communication skills and an ability to create the internal 
communication systems needed to engage and build staff ownership of the organization’s goals 
and objectives at all levels of the organization. Business perceptive and creative, innovative, 
critical, and forward-thinking skills. 
 
Ability to assume a leadership role while establishing effective working relationships with a broad 
cross-section of staff and volunteers in a culturally sensitive and respectful manner. 
 
Previous volunteer and/or work experience in both the for-profit and non-profit sectors is 
desirable. 
 
Must be able to work a flexible schedule with the possibility of early morning, evening, and 
weekend work. 
 
Must pass a background check. 
 
The physical demands described here are representative of those that must be met by an 
employee. Reasonable accommodations may be made to enable individuals with disabilities to 
perform the essential functions. While performing the duties of this job the employee is regularly 


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required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using 
a keyboard is required. Specific vision abilities required by this job include long hours viewing a 
computer monitor screen and occasionally lifting up to 25 pounds. 
 
The employee may occasionally travel using personal vehicle and/or work outside normal office 
environment. Must possess a valid driver’s license, current auto insurance, and daily access to 
reliable vehicle. 
 
The above statements are intended to describe the general nature and level of work being 
performed by the individual in this position. They are not intended to be an exhaustive list of all 
duties, responsibilities, and skills required of the position. Duties, responsibilities and activities 
may change at any time with or without notice. 
 
Job Classification: Exempt Salary: $80,000- $100,000 
 
This is a full time exempt position with competitive Benefits (Health, Dental, Life Insurance and 
Retirement Contributions). 
 
The United Way of El Paso County is an equal opportunity employer. We champion diversity, 
equity, and inclusion. We take action to ensure equal opportunity and all candidates are 
considered without regard to race, color, religion, national origin, age, sex, sexual orientation, 
gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other 
legally protected status.

United Way of El Paso County

Senior Vice President/Chief Operating Officer

About us:At the United Way of Sumner County, we are driven by a powerful mission: to mobilize the caring power of our community to enhance the quality of life in Sumner County. We envision a place where people can grow up, raise families, pursue meaningful careers, achieve their dreams, and enjoy life at every stage. If you share our passion for creating a thriving, supportive community, we invite you to join us in making a lasting impact.About the position:The Chief Executive Officer (CEO) is appointed and employed by the Board of Directors. The CEO provides strategic, collaborative, and innovative leadership to advance United Way of Sumner County’s mission, vision, and community impact. This role is responsible for the overall direction, management, and effectiveness of the organization, focusing on maximizing resource development, strengthening community impact, building visibility, and maintaining fiscal and operational integrity. The CEO partners with the Board, staff, and community stakeholders to unite resources, engage volunteers, and build long-term solutions to Sumner County’s most pressing challenges.Where we are:Sumner County, TN, is one of the fastest-growing and most desirable areas in Middle Tennessee, offering a high quality of life, strong sense of place, diverse communities, and easy access to the Nashville metropolitan region. From thriving business districts to scenic parks, lakes, and family-friendly neighborhoods, Sumner County blends small-town charm with big-city convenience.While United Way of Sumner County’s office is located at 635 E Main Street, #1, Hendersonville, TN 37075, the organization proudly serves and collaborates with partners, schools, nonprofits, and residents across all of Sumner County’s cities and communities.Essential Functions/Job Duties:<ul><li>Guides all UWSC work with its mission, vision, and strategic goals; ensures planning, resource allocation, and implementation are tied to measurable outcomes.</li><li>Serves as the chief mission officer, articulating a clear vision and inspiring staff, volunteers, donors, and community partners.</li><li>Recruits, supervises, and evaluates staff, ensuring accountability, collaboration, and continuous learning.</li><li>Provides clear direction while empowering staff to manage daily operations.</li></ul>The successful President &amp; CEO will focus on the following areas of impact and responsibility:Resource Development:<ul><li>Cultivates and stewards top-level donors, corporate partners, and community leaders.</li><li>Diversifies revenue streams through workplace campaigns, individual giving, major gifts, grants, sponsorships, and planned giving.</li><li>Promotes a culture of philanthropy across staff and Board.</li></ul>Financial &amp; Operational Leadership:<ul><li>Ensures fiscal integrity in partnership with the CFO and Finance Committee.</li><li>Approves and monitors the annual budget, financial forecasts, and risk management strategies.</li><li>Ensures compliance with GAAP standards, audit requirements, United Way Worldwide membership, and all legal/regulatory obligations.</li></ul>Community Impact &amp; Advocacy:<ul><li>Serves as public ambassador; builds relationships with top leaders; advocates for issues; convenes cross-sector partners.</li><li>Champions cross-sector collaborations to address health, education, financial stability, and ALICE/poverty-related needs.</li><li>Serves as a visible spokesperson, engaging in public speaking, media, and community forums.</li></ul>Board Relations:<ul><li>Serves as the primary liaison to the Board of Directors; provides timely reports, strategic insights, and recommendations.</li><li>Ensures Board committees and task forces align with organizational priorities.</li><li>Supports strong governance practices, including recruitment, orientation, and ongoing development of Board members.</li></ul>Staff Leadership &amp; Culture:<ul><li>Recruits, supervises, and evaluates staff, ensuring accountability, collaboration, and continuous learning.</li><li>&nbsp;Fosters an inclusive, diverse, and high-performing culture.</li><li>Provides clear direction, while empowering staff leaders to manage daily operations.</li><li>Models servant leadership, adaptability, and innovation.</li></ul>The Ideal Candidate Profile:<ol><li>We seek a leader who can raise community awareness and clearly communicate an innovative vision for United Way of Sumner County.</li><li>The ideal candidate is a self-starter who builds authentic donor and stakeholder relationships with professionalism and has a proven fundraising record.</li><li>The candidate should have significant nonprofit or comparable leadership experience, with the ability to work effectively with volunteers, boards, and government entities.</li><li>The leader must command stakeholder confidence, promote diversity, and build community collaborations.</li><li>The President &amp; CEO will provide innovative, collaborative leadership to grow resources, address community priorities, and ensure operational and fiscal integrity.</li><li>The candidate must be intellectually curious, innovative, business-savvy, and politically astute.</li><li>The leader should embody integrity, accountability, good judgment, flexibility, strong communication skills, and a high energy level with a sense of humor.</li><li>The role requires significant executive leadership experience, strong management skills, and expertise in finance, HR, grants, and strategic planning.</li><li>The candidate must excel in planning, communication, and relationship-building with community stakeholders, business executives, foundation officials, donors, high-level government officials, and the media.</li></ol>Required Qualifications and Experiences:&nbsp;<ul><li>Bachelor’s Degree.&nbsp; An advanced degree is a plus.</li><li>Demonstrated leadership ability in working with volunteers and boards. </li><li>5+ years of personnel management experience.</li><li>10-15 years of executive experience in a related field, preferably in a non-profit organization.</li><li>Proven fundraising experience securing significant philanthropic, corporate, and institutional financial support.</li><li>Experience with strategic planning and implementation</li><li>Demonstrated successful experience in fiscal management and budget oversight, and compliance functions.</li><li>Proficiency in data analytics and impact measurement in the nonprofit sector.</li><li>Public advocacy experience at local, state, and federal levels</li><li>Exceptional written and verbal communication skills</li><li>The candidate must work on-site with flexibility to work early mornings, evenings, and occasional weekends as needed.</li><li>Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) with experience using donor database systems.&nbsp; Familiarity with Canva, Adobe, and AI tools is a plus.)</li></ul>Work Environment:This job is performed in a generally clean and healthy environment. The usual and customary methods of performing the job’s functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling up to 25 pounds; some climbing and balancing; some stooping, kneeling, crouching, and/or crawling; and significant fine finger and motor dexterity.&nbsp; Employee must have the ability to transport necessary equipment and supplies and set up for meetings, etc.&nbsp; The employee must have a current driver’s license and have the ability to travel to various sites, appointments, and seminars.Compensation &amp; Benefits:United Way of Sumner County offers a competitive annual salary range of &nbsp;$60,000-$80,000, with the final offer determined by education, training, experience, and proven performance. In addition, the comprehensive benefits package includes health insurance, retirement plan, paid time off, and professional development.Application Process: To be considered for this position, applicants must submit a complete application package—including a cover letter, resume, and statement of salary preference. Only candidates selected for further consideration will be contacted. No inquiry calls to the United Way of Sumner County will be accepted during the application process. &nbsp;You are invited to continue to review our vacancy listing for other career opportunities. The position will remain open until it is filled.Projected Timeline for Recruitment (Flexible and Subject to Change)Application period:&nbsp;November-DecemberPrescreening Interviews:&nbsp;November-December, Rolling basisPanel Interviews: DecemberStart Date:&nbsp;January 2026United Way of Sumner County is an equal opportunity employer. We encourage all applicants who are passionate about nonprofit work and community development to apply. The ideal candidate will bring experience in leadership, fundraising, financial management, and community engagement.&nbsp;

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