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Why Join United Way of Central Florida?Imagine a career where your work directly contributes to positive change in your community. At United Way of Central Florida (UWCF), we are committed to improving lives and strengthening communities through strategic investments, collaborative initiatives, and impactful programs. Join a dedicated team in a mission-driven environment that offers professional growth, meaningful work, and competitive benefits.Position OverviewAs our Resource Development Coordinator (Highlands County), you’ll support the annual campaign and year-round donor engagement through detail-oriented administrative support, data/CRM work, and warm, service-minded support for donors, volunteers, and partners.Key ResponsibilitiesAdministrative &amp; Meeting Support<ul><li>Manage calendars, schedule appointments, coordinate logistics, draft agendas, prepare materials, and transcribe minutes (including Advisory Board).</li><li>Track action items and follow up to completion.</li><li>Draft, proof, and format correspondence, proposals, thank-you and birthday cards, and other stewardship pieces.</li></ul>Donor &amp; Campaign Operations<ul><li>Support year-round campaign tasks: prospect lists, mail merges, pledge processing, acknowledgments, and stewardship touchpoints.</li><li>Coordinate presentations and site visits: scheduling, packets, slide decks, printing, and supplies.</li><li>Serve as the friendly first point of contact for Highlands County donor inquiries.</li></ul>Data, CRM &amp; Reporting<ul><li>Maintain accurate donor/account/pledge records in the CRM (Andar preferred; Salesforce NPSP, Raiser’s Edge, etc. welcome).</li><li>Run standard and ad-hoc reports; analyze trends; uphold data hygiene and confidentiality.</li><li>Build campaign lists, exports, and simple dashboards; use Excel proficiently (filters, pivot tables, v-lookups).</li></ul>Events &amp; Affinity Groups<ul><li>Plan and execute meetings and events (invites/RSVPs, venue/A/V, catering, run of show, check-in, signage, supplies).</li><li>Provide hands-on support for signature fundraising events (e.g., sponsorship &amp; auction item tracking, on-site logistics).</li><li>Coordinate Women United programming (meetings, communications, calendars, stewardship).</li></ul>Volunteer &amp; Community Engagement<ul><li>Support volunteer coordination for campaign/events; ensure clear instructions, materials, and appreciation.</li></ul>Logistics<ul><li>Perform occasional local courier tasks (pick up/deliver envelopes, forms, sponsorships, or auction items).</li></ul>Other<ul><li>Uphold confidentiality, data security, and brand standards.</li><li>Evening/early morning/weekend work may be required during peak seasons.</li></ul>Qualifications &amp; Skills<ul><li>Education/Experience: Associate degree (AA) or 3+ years relevant nonprofit or fundraising operations/administrative experience (or a comparable mix).</li><li>CRM: Comfort with a fundraising CRM (Andar strongly preferred).</li><li>&nbsp;Public Speaking:&nbsp;Comfortable and confident speaking to groups (volunteers, donors, committees, or community gatherings).</li><li>Microsoft Office: Advanced Excel plus proficiency in Word, Outlook, and PowerPoint.</li><li>Communication: Clear, professional writing and confident, service-oriented verbal skills.</li><li>Organization: Ability to manage multiple priorities and deadlines with accuracy and discretion.</li><li>Judgment &amp; Confidentiality: Sound judgment handling sensitive information.</li><li>Transportation: Valid driver’s license, reliable transportation, and ability to travel locally in Highlands County.</li></ul>Preferred<ul><li>Experience supporting a development director or major gifts/corporate/campaign program.</li><li>Event coordination (run of show, vendor coordination, volunteer management).</li><li>Affinity group and committee/board administration experience.</li><li>Familiarity with pledge processing, sponsorship tracking, and basic fundraising KPIs.</li></ul>Core Competencies<ul><li>Donor Service Mindset • Data Accuracy &amp; Insight • Project Management • Collaboration • Adaptability</li></ul>Pay &amp; BenefitsStarting hourly salary range is $18.50 - $20, based on experience and qualifications.&nbsp; Our work week is 37.5 hours.Comprehensive benefits package, including paid time off and professional development opportunities.Join Our TeamIf you are passionate about community impact and thrive in an administrative support role, we encourage you to apply!&nbsp; Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a>&nbsp;to take the first step toward joining our mission-driven team!Inclusion at UWCFAt UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.

Coordinator, Resource Development (Highlands County, FL) 

Housing and Veterans Program Assistant 

Status: Full-Time, Non-Exempt, Grant funded 

 Schedule: Monday–Friday, 8:00 AM – 5:00 PM (In-o-office, not remote) 

 Location: United Way of Forsyth County, Winston-Salem, NC 

 Reports To: Strategic Housing Initiatives Program Officer 

 Required: Valid NC Driver’s License 

Purpose of the Position 

The Housing and Veterans Program Assistant provides vital administrative and 

programmatic support to Housing Matters (HM) and the Supportive Services for Veteran 

Families (SSVF) program. This role ensures smooth operations across multiple initiatives, 

including federal and local grant management, partner communications, data systems, 

and board/committee support. The Program Assistant is a key connector helping to 

advance housing stability for individuals and families, with a strong focus on serving 

veterans. 

Key Responsibilities 

The following statements are intended to describe the general nature and level of work 

being performed. They are not intended to be construed as an exhaustive list of all 

responsibilities. 

Housing Matters 

ï· Provide administrative support to the Strategic Housing Initiatives Program Officer. 

ï· Coordinate and steward contract communications between funders and UWFC. 

ï· Process Temporary Financial Assistance (TFA) requests from FRRC partners: enter 

requests in HMIS, review for accuracy, and follow up as needed. 

ï· Train new case managers on submitting check requests and program billing. 

ï· Assist with preparation of grant applications, as needed. 

ï· Draft minutes for team meetings. 

ï· Coordinate conference and training logistics, including travel, lodging, and 

registration. 


Supportive Services for Veterans and their Families (SSVF) 

ï· Serve as the primary point of contact for SSVF communications, ensuring 

consistent and timely distribution of program information. 

ï· Provide administrative and logistical support for SSVF team meetings, veteran 

service coordination events, and collaborative partner convenings. 

ï· Track and maintain SSVF program documentation, including veteran eligibility 

verification, housing stability plans, and case management support materials. 

ï· Assist with grant compliance and reporting specific to SSVF, including data entry, 

billing preparation, and performance tracking. 

ï· Support veteran-focused outreach efforts through Mission United in coordination 

with community partners and VA representatives. 

ï· Maintain accurate data entry in HMIS for SSVF participants and ensure compliance 

with HUD-VASH and VA reporting requirements. 

ï· Provide onboarding and training assistance for new SSVF case managers. 


Required Skills &amp; Competencies 

ï· Proficiency with Microsoft Office Suite (Word, Excel, Outlook). 

ï· Familiarity with HMIS data standards (or ability to learn). 

ï· Strong organizational and data-entry skills. 

ï· Excellent written and verbal communication skills. 

ï· Demonstrated understanding of the causes and impacts of homelessness, with 

specific awareness of veteran issues preferred. 

ï· Ability to work collaboratively with colleagues, partners, volunteers, and the public. 

ï· Cooperative, helpful, and professional demeanor. 

ï· Strong critical thinking and problem-solving skills. 


Education &amp; Experience 

ï· High school diploma, GED, or equivalent work experience required; some college 

preferred. 

ï· Minimum 1–2 years of administrative or program support experience. 


ï· Veteran or military experience strongly preferred 

ï· Experience working in nonprofit, housing, or services strongly preferred. 


Physical Requirements 

ï· Ability to move throughout the office to access files and supplies. 

ï· Ability to lift up to 20 pounds occasionally. 


Primary Relationships 

ï· Works closely with staff, volunteers, community partners, funders, donors, and 

members of the public. 


Compensation &amp; Benefits 

ï· Competitive hourly wage commensurate with experience. 

ï· Full benefits package, including health, dental, vision, and 401(k). 

ï· Paid vacation, sick leave, and wellness days. 

ï· 12 paid holidays annually.

United Way Forsyth County

Housing and Veterans Program Assistant

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits, and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused, and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible, with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: Quality Assurance and Training ManagerDepartment: Community Impact - 211POSITION SUMMARYLocation: Hybrid, must reside within an hour of office addressReporting to the Vice President 211, this position is responsible for overseeing and coordinating quality assurance policies and training plans for the 211-contact center according to established protocols and Inform USA accreditation standards to ensure quality service to United Way 211 clients. Also, this individual will oversee and coordinate training plans for contact center employees. This includes leading the development of new and ongoing training opportunities for contact center employees, leading training for new contact center employees, and leading the annual Inform USA certification for eligible staff.RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Training &amp; Staff Development<ul><li>Collaborates with Vice President, Contact Center Managers, and other key staff to implement and enhance new hire and ongoing training for frontline contact center staff.</li><li>Partners with leadership to plan and facilitate bimonthly staff meetings.</li><li>Utilizes the 211 Community Resource Specialist (CRS) Standard Operating Procedures and Manual during training and coaching sessions. Updates procedures as needed.</li><li>Incorporates Inform USA accreditation standards and training materials, updating materials to meet the highest standards of information and referral services.</li><li>Regularly evaluates and improves efficiencies and processes in a virtual training environment for remote contact center operations.</li></ul>Quality Assurance<ul><li>Ensures monthly Quality Assurance (QA) review of individual contact center staff performance, including review of data entry and call recordings, is completed in a timely manner.</li><li>Collects all required materials and distributes monthly scorecard packets to each contact center staff member in a timely manner.</li><li>Reviews and evaluates call data records monthly for accuracy and appropriate referrals.</li><li>Manages the Quality Assurance staff member, ensuring all QA procedures comply with Inform USA standards.</li><li>Oversees assessment and completion of the QA and training sections during the Inform USA reaccreditation process.</li><li>Leads monthly Quality Assurance Team meetings, including selecting calls for review, leading discussions, and guiding calibration processes.</li><li>Meets regularly with Contact Center Managers to address concerns and review progress of contact center staff.</li><li>Complete analysis of QA performance and trends of contact center monthly.</li><li>Research and review current QA trends and procedures to ensure continued adherence to Inform USA &amp; 211 best practices.</li></ul>Reporting &amp; Data Analysis<ul><li>Develops and monitors NICE inContact Quality Management evaluations and quality plans for frontline contact center staff.</li><li>Generates weekly and monthly reports from the contact center software, meeting all established deadlines.</li><li>Assists Contact Center Managers and Vice President in identifying trends, creating new reports as needed, and enhancing training procedures based on data findings.</li></ul>Professional Standards &amp; Compliance<ul><li>Gains proficient understanding of, and adheres to, Inform USA standards specifically related to contact center and quality assurance operations.</li><li>Gains proficient understanding of, and adheres to, United Way 211 operating procedures, including contract responsibilities, specifically related to contact center and quality assurance operations.</li><li>Maintains working knowledge of 211 Community Resource Specialist job responsibilities and expectations.</li><li>Applies for Inform USA Community Resource Specialist certification upon meeting eligibility requirements.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>New hires meet minimum performance benchmarks within the targeted “time-to-competency” window.</li><li>Frontline training plans implemented and monitored weekly to ensure successful completion of assigned training modules.</li><li>Monthly QA review completion rate – 100% of required QA scorecards completed on time.</li><li>QA performance improvement – Comprehensive staff performance meeting quality assurance goals and showing measurable improvement after coaching based on QA results.</li><li>Adherence to Inform USA standards without any noncompliance findings during internal and/or reaccreditation review.</li><li>Frontline staff express a high level of satisfaction with engagement and collaboration.</li><li>A compassionate curious communication style and strong interpersonal skills.</li><li>Respect given in all interactions including timely responses to communications.</li><li>Clear and effective explanation of processes in multiple ways.</li><li>Represent the UWGKC brand and mission with professionalism and passion to advance giving, engagement and brand value.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>A minimum of 2 years of training and/or quality assurance experience.</li><li>Supervisory experience preferred but not required</li><li>Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Teams, and Outlook); strong Excel and Word skills are essential.</li><li>Excellent communication and stakeholder engagement skills, especially when discussing technical content or standards.</li><li>Strong organizational skills, attention to detail and the ability to multi-task. Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>High degree of reliability, thoroughness, consistency, organization and accuracy is required.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Must be able to provide leadership, direction, and training.</li><li>Ability to use discretion and maintain confidentiality when handling sensitive data.</li><li>Bi-lingual Spanish proficiency is ideal but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: October 5, 2025We plan to begin interviewing candidates by: Rolling Interviews until October 10, 2025UWGKC Value PropositionWork Environment: Hybrid (combined virtual and in-person office)Benefits: Full health and dental coverage; Flexible Paid Time Off; HSA, 403B with company match; paid parental leave and paid extended medical leave, flexible office culture; employee development opportunities.Position Leader: Vice President, 211Position Leads: Part-time Quality Assurance SpecialistFLSA Status: Exempt (Salary)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies, and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education, and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national, and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students, and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opportunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Quality Assurance & Training Manager

Job Title:&nbsp;Finance and Administration ManagerDesired Start Date: October 6, 2025Position Type:&nbsp;Exempt – full time (40 hours per week)Reports to: Director of Finance and AdministrationSalary Range: $58000-60000 annually, depending on experience and qualifications.&nbsp; Visit the Careers section of our website for full benefits.Location: Our office is in Fort Collins, CO. We offer a hybrid environment, working in the office three days a week with an option for two days’ remote work.&nbsp;What it’s like to work at United Way of Larimer CountyAre you passionate about empowering children and youth? Do you believe in the power of community to create meaningful, lasting change? If so, you’ve come to the right place.At United Way of Larimer County, we’re building a future where every child has the support they need to thrive. We’re driving real impact by expanding access to affordable childcare, strengthening family financial stability, promoting literacy, and building community hubs that bring essential resources together under one roof.We are committed to advancing equity, closing disparity gaps, and expanding opportunity for those historically excluded from access and resources.As part of our fun, collaborative team, you’ll work alongside dedicated partners to champion innovative solutions that uplift kids and families across Larimer County. Enjoy great benefits, including generous PTO, a hybrid work schedule, paid health benefits, and more!We welcome diverse perspectives and encourage candidates from historically excluded groups to apply. If you’re passionate about our mission — even if you don’t meet every qualification — we’d love to hear from you!Scope of PositionThe UWLC Finance and Administration Manager performs duties related to the operations of United Way of Larimer County. These core functions include but are not limited to accounts payable, donor database support, finance support, and facility management. A variety of duties range from supporting with preparation of financials, completion of weekly bank deposits and processing accounts payable. The position is also responsible for office management functions, including managing office space in the UWLC building, and communicating building maintenance requests to the Property Manager. This role requires a high level of professionalism and ability to problem-solve with a commitment to excellent customer service, both internal and external. If you’re detail-oriented and want to see nonprofit operations up close, this is the job for you!&nbsp;Key Responsibilities<ol><li>Accounts Payable: This role is responsible for supporting the accounts payable process by ensuring all documentation is accurate and complete from the start. The position maintains vendor files within the accounting system (Intacct Sage), gathers required tax and ACH information, and processes payments directly with the bank. In accordance with the Board of Directors’ corporate resolution, this role also sends payment documentation to Board members for second signature approval. The individual works closely with the Community Impact (CI) department to coordinate scheduled payments for contracts and grant awards, manages petty cash disbursements and quarterly reconciliations, and oversees credit card activity by downloading monthly transactions and creating journal entries in Sage for each cardholder.</li><li>Finance Support:&nbsp;This role prepares Merchant Account bank reconciliation and completes monthly building account reconciliations to the general ledger, including security deposits, lease revenue, and prepaid amounts as needed. The position generates reports to support other monthly reconciliations, assists with the annual audit process, and manages the annual archiving of accounts payable files. In addition, this role is responsible for scanning revenue documentation and entering fundraising revenue into the control log to ensure accurate records.</li><li>Facility Management: This role manages monthly invoicing and rent collections, while also coordinating building maintenance requests for United Way staff and subtenants in partnership with Property Management personnel. The position oversees the office supply budget, purchasing, and inventory process to ensure resources are available as needed. Additionally, this role supports onboarding for new staff and tenants by managing door security access, and is responsible for opening, sorting, and routing all incoming mail and deliveries.</li><li>Database Support: This role monitors and closes daily credit card and ACH charges, following up on any declined transactions to ensure timely resolution. It processes payments received through PayPal, MobileCause, Colorado Gives, and other third-party platforms, while also handling invoice requests in Andar and preparing billing statements as requested. The position is responsible for processing donor thank-you letters and managing account maintenance plans and surveys each fall, which includes creating employee payroll lists, coordinating with payroll contacts, and updating employment records in Andar. In addition, this role manages direct and returned mail by updating records to remove invalid addresses and conducting follow-up as needed.</li></ol>Preferred Qualifications&nbsp;<ul><li>2-3 years of experience in accounts payable or general accounting functions</li><li>Knowledge of basic accounting principles, plus methods and practices related to payable activities.&nbsp;&nbsp;</li><li>High degree of accuracy and attention to detail.&nbsp;</li><li>Customer service orientation and negotiation skills.&nbsp;</li><li>Time management and organizational skills.&nbsp;</li><li>Ability to work independently and prioritize tasks.&nbsp;</li><li>Verbal and written communication skills.&nbsp;</li><li>Hands-on experience with Excel spreadsheets and proprietary software.</li><li>Proficient in Word, PowerPoint and other related software.&nbsp;</li></ul>

United Way of Larimer County

Finance and Administration Manager

POSITION SUMMARY(Eligible for Hybrid/ 4 days in office, 1 day remote - Alexandria, VA)A true self-starter, UWW’s Executive Assistant to the President &amp; CEO engagements, directly manages and owns scheduling, travel support, content creation, and relationship management for our President &amp; Chief Executive Officer (“CEO”). This experienced, seasoned professional must be &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; adept at anticipating needs and initiating actions as issues arise and priorities shift. &nbsp;Our successful incumbent will be an agile, high-energy professional. They will bring exemplary organizational skills, near flawless attention to detail, the poise and discretion necessary to manage relationships at the highest level, and the agility and flexibility required to manage the affairs of a CEO with an extremely high volume of internal and external priorities.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Manage high-level relationships with a range of UWW stakeholders, to include United Way Network volunteers, and executives; national and worldwide nonprofit and corporate senior executives; high-level partners and donors, and UWW Board members; own the resolution of requests for and from the CEO as they relate to the CEO’s time, positioning, and participation in various events, meetings, and trips.</li><li>Develop and maintain protocols and processes for engaging CEO and securing appointments.</li><li>Proactively oversee the strategic use of the CEO’s time, seeking to maximize time directed toward activities aligned with the CEO’s priorities and vision, and identifying potential opportunities for reframing or delegation of other inquiries.&nbsp;</li><li>Identify and collaborate with content managers, producing and/or compiling final preparation/briefing materials for CEO.</li><li>Ensure that all materials needed in preparation for a meeting or other engagement meet the standards for use by the CEO, often requiring editing of and working with staff on meeting objectives and requirements.</li><li>Coordinate in detail the travel and logistical arrangements for all of the CEO’s meetings and conferences. Research and reserve all travel arrangements including ground and air, secure all travel documents (visas, passports, etc.), and maintain vigilant availability to address / resolve travel issues or accommodate unplanned changes.</li><li>Provide support to the CEO while on travel and limited support for staff traveling with CEO, to include logistical coordination and continual communication in real/appropriate time. May require travel on a case-by-case basis.</li><li>Make recommendations to solve highly complex problems requiring research and information from multiple sources or advanced knowledge, in a thorough and timely manner. Such problem solving requires analysis and interpretation of widely varying situations, referencing a variety of policies, precedents, and past practices, and the creativity necessary to reach resolution through unique approaches. Achieve resolution through unique approaches and/or.</li><li>Exercise discretion, integrity, and poise in dealing with a range of confidential or sensitive issues.&nbsp;</li><li>Plan and/or project manage events that involve the CEO. This may require working with staff from various departments to develop the structure and execution of events in addition to the involvement of the CEO.&nbsp;</li><li>Collaborate with the Communications staff within the Executive Office, and other staff across the organization, to ensure the development of such content as speeches, presentations, talking points, briefing documents, and other communications, to meet the objectives of the CEO’s engagements. This requires an understanding of the goals of meetings and/or events and may necessitate independent research and content development to prepare the CEO for their role.</li><li>Manage Executive Office operating remotely at national United Way conventions, to include providing support for attending Board members as needed.</li><li>Participate in regular Executive Office Meetings; maintain updated trackers and folders and maintain superb organization of pending requests for the CEO’s time.&nbsp;</li><li>Demonstrate a clear and professional communication style both in written and verbal form.&nbsp;</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:<ul><li>High school diploma required; bachelor’s degree preferred.</li><li>Ten&nbsp;years of advanced level administrative experience in a similar role, including experience directly managing the calendar and travel needs of a senior executive.</li><li>Strong skills in Microsoft Office suite, computer, and Internet research skills.</li><li>Flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.&nbsp;</li><li>Sensitivity to confidential matters required.&nbsp;</li><li>Attention to detail is essential.&nbsp;</li><li>The ideal candidate will have strong communication skills (written and verbal), and a clear ability to multi-task in a fast-paced environment.</li><li>Ability to be responsive after hours (depending on the CEO’s travel).&nbsp;</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $130,000 to $140,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Executive Assistant to the President & Chief Executive Officer

Purpose of Position:&nbsp;Through active listening, effectively identify and connect people in need to available community resources while demonstrating respect and compassion. I&amp;R Specialists may be called upon to de-escalate stressful situations, be involved in follow up communications, complete intake assessment for specialized programs or services, perform outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:&nbsp;<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 211 by linking community members with appropriate services and providing immediate crisis intervention as necessary.</li></ul><ul><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge or willingness to learn &amp; compliance with Inform USA (formerly AIRS)</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Accurately assess caller’s needs and engage in collaborative problem solving to prioritize and develop an action plan without offering advice or opinions</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Help caller address any perceived barriers or challenges to getting assistance</li><li>Offer honest information regarding services or programs that may not exist in our community. Discuss alternatives, if possible</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Conduct complete and accurate interviews and capture all required data into contact center software(s)</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Develop and practice individual self-care plans</li><li>Follow up on referral cases or other inquires as needed</li><li>Demonstrate a desire to improve with active and open participation in quality assurance program</li><li>Complete required initial and ongoing training as needed</li><li>Demonstrate a commitment to United Way’s vision, mission, values, and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>Enter&nbsp;a minimum of 2 years of experience in related field&nbsp;</li><li>High School diploma/GED required. Associate’s degree in a health and human services related field preferred OR minimum one-year experience in health and human service related field&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Comfortable handling calls from a wide-range of people in crisis situations&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment</li><li>Adapt readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;</li><li>Overtime and holidays as assigned</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations&nbsp;may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear.&nbsp;Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Information & Referral Specialist

<h2>Title</h2>211 Information &amp; Referral (I&amp;R) Specialist &amp; Project Coordinator<h2>Department&nbsp;</h2>211 &amp; Effingham County Service Center&nbsp;<h2>Reports To</h2>Senior Director, 211 &amp; Area Director, Effingham County<h2>Summary</h2>The 211 Information &amp; Referral Specialist and Project Coordinator responds to United Way’s 211 Information and Referral call center telephone lines in a prompt and courteous fashion, gathering key information from callers and providing appropriate referrals and resources, and assisting with case management. By matching callers’ needs to services, the 211 Information &amp; Referral Specialist serves a critical role in United Way’s community services.In addition to providing 211 services, this position supports the coordination and delivery of United Way’s direct services and programs in Effingham County.<h2>Employee Expectations&nbsp;</h2>UWCE is synonymous with charitable service and strives to positively impact the issues people care most about in our community. All UWCE employees are critical to our work and expected to present the best image of our organization as they represent United Way in our community. All employees are expected to accept their responsibilities, adhere to acceptable principles in personal conduct, and exhibit a high degree of personal integrity at all times.<h4>Position Requirements &amp; Qualifications</h4><ul><li>High school diploma or GED required.</li><li>Customer service experience required.</li><li>Case management experience and knowledge of 211 platforms or case management databases preferred.</li><li>Excellent verbal skills required.</li><li>Proficiency in Microsoft Office Suite.</li><li>Strong organizational, interpersonal, and communication skills.</li><li>Valid driver’s license and ability to travel regionally.</li></ul><h2>Essential Job Responsibilities</h2><h4>Telephone Skills &amp; Referring Resources</h4><ul><li>Use active listening and interviewing skills to assess caller needs.</li><li>Provide empathetic, professional support to diverse population of callers.</li><li>Collaborate with the 211 team while working independently.</li><li>Apply problem-solving skills to prioritize needs and offer appropriate referrals.</li><li>Connect callers with suitable community resources.</li></ul><h4>Referral Database</h4><ul><li>Maintain accurate and detailed call records using VisionLink.</li><li>Demonstrate proficiency with database software, computers, and call center systems.</li></ul><h4>211 Resources, Case Management</h4><ul><li>Provide services such as rental and utility assistance in accordance with program guidelines.</li><li>Conduct client meetings to assess needs, offer referrals, and provide support.</li><li>Identify and report service gaps, barriers, or issues to the Senior Director, 211, with recommendations.</li><li>Maintain up-to-date knowledge of community resources, availability, and intake procedures.</li></ul><h4>Professional Development</h4><ul><li>Pursue professional development through training materials, attending training sessions and conferences.</li></ul><h4>Project Coordination&nbsp;</h4><ul><li>Assist the Area Director with special projects, events, and service center operations (e.g., Read United).</li></ul><h2>Traits &amp; Distinguishing Characteristics</h2><ul><li>Ability to communicate in a professional manner with internal and external audiences, demonstrating compassion to those served.</li><li>Demonstrates poise under all circumstances, working well with all personality-types.</li><li>Maintains exceptionally high standards of integrity and confidentiality.</li><li>Ability to work well both independently and as a team member.</li><li>Takes ownership of work and demonstrates willingness to accept responsibility for decisions and actions.</li><li>Demonstrates commitment to quality in every task performed.</li><li>Ability to work with a diverse team of staff and volunteers.</li></ul><h4>United Way Core Competencies for All Staff &nbsp;</h4><ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations. &nbsp;</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. &nbsp;</li><li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. &nbsp;</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. &nbsp;</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. &nbsp;</li></ul><h2>Physical Demand</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Much of the work of this position is completed while sitting at a desk, using a computer and phone. Requires talking, hearing and visual acuity sufficient to perform these major functions.&nbsp;</li><li>Occasionally includes reaching above shoulder heights, below the waist or lifting up to 25 pounds for office equipment, supplies and materials.</li></ul><h2>Status</h2>Exempt (salaried)

United Way of the Coastal Empire

211 Information & Referral Specialist and Project Coordinator

Job Title: Major Gifts Officer&nbsp;Department: Investor Relations&nbsp;Reports to: Chief Operations Officer&nbsp;Classification: Level II&nbsp; &nbsp;Location: Albuquerque, NM&nbsp; Status: Full-time, salary, exempt&nbsp;Organization&nbsp;Headquartered in Albuquerque, United Way of North Central New Mexico (UWNCNM) serves the people of five counties:  Bernalillo, Sandoval, Santa Fe, Torrance and Valencia.  Our mission is connecting people to opportunities and services to equitably improve lives and strengthen communities.  &nbsp;UWNCNM brings together donors, businesses, nonprofits, government and others to create better solutions to our community’s challenges. Our programs and donor dollars ensure that individuals and families in north central New Mexico have the opportunity to achieve potential through education, that they are healthy and safe, are financially stable and live life with dignity.   &nbsp;<ul><li>In addition, UWNCNM has a strong commitment to Diversity, Equity and Inclusion and upholds the following values:    &nbsp; We value the visible and invisible qualities that make you who you are.    &nbsp;</li><li>We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education and financial stability of every person in every community.    &nbsp;</li><li>We believe that each United Way community member, donor, volunteer, advocate and &nbsp;</li><li>employee must have equal access to solving community problems.    &nbsp;</li><li>We include diversity, equity and inclusion practices at the center of our daily work.    &nbsp;</li><li>We commit to using these practices for our business and our communities. &nbsp;</li></ul>Position Summary&nbsp;The Major Gifts Officer’s purpose is to increase philanthropic resources to support UWNCNM’s vision through Impact Investors, Tocqueville Society, and Legacy Gift commitments. This role ensures excellent stewardship of high-level donors and manages the cultivation, solicitation, and engagement strategies for individuals capable of significant contributions.&nbsp;&nbsp;Essential Functions and Key Responsibilities&nbsp;<ul><li>Donor Engagement &amp; Fundraising&nbsp;</li><li>Identify, cultivate, solicit, and steward a portfolio of high-capacity donors and prospects for: &nbsp;&nbsp;</li><li>Impact Investors ($2,500+)&nbsp;</li><li>Tocqueville Society ($10,000+)&nbsp;</li><li>Manage multi-year gift strategies and endowment development.&nbsp;</li><li>Evaluate gift opportunities and giving vehicles to align donor interests with organizational needs.&nbsp;</li><li>Collaborate with colleagues to maximize donor engagement and upgrades.&nbsp;</li><li>Donor Cultivation: Engage donors through personalized communications, including phone calls, emails, handwritten notes, and in-person meetings, to understand their philanthropic interests and align them with the organization's mission.&nbsp;&nbsp;</li><li>Strategy and Coordination:&nbsp;&nbsp;</li><li>Develop and manage tailored cultivation plans for priority prospects.&nbsp;</li><li>Record, track, and report on gift intentions and legacy commitments.&nbsp;</li><li>Coordinate with CEO, C-Suite, Director of Major Gifts and Board of Directors on donor strategy and solicitation where appropriate.&nbsp;</li><li>Communications &amp; Stewardship&nbsp;</li><li>Lead development of donor-facing materials (letters, newsletters, brochures, annual reports).&nbsp;</li><li>Ensure excellent stewardship through consistent, strategic outreach and recognition.&nbsp;</li><li>Support event sponsorship solicitation and donor engagement at UWNCNM events.&nbsp;</li><li>Assist with and help plan donor engagement events.&nbsp;</li><li>Internal and External Collaboration:&nbsp;&nbsp;</li><li>Work closely with Investor and Corporate Relations, Community Impact, Finance, and Marketing teams.&nbsp;</li><li>Serve as a resource to colleagues and volunteers to help move prospects to significant giving.&nbsp;</li><li>Maintain strong community visibility and professional presence at external events.&nbsp;</li><li>Data Management: Maintain accurate records of donor interactions and progress in the CRM system, ensuring data integrity and facilitating informed decision-making.&nbsp;&nbsp;</li><li>Performance Analysis: Regularly assess program effectiveness through key performance indicators, adjusting strategies as needed to meet fundraising goals.&nbsp;</li><li>Provide timely updates and appropriate reporting to your supervisor&nbsp;&nbsp;</li><li>Attend (physical presence) staff meetings, trainings and other meetings as required or assigned.&nbsp;&nbsp;</li><li>Performs and completes other duties, initiatives and special projects as assigned. &nbsp;</li></ul>&nbsp;Minimum Requirements - Skills, Abilities, Knowledge, Education and Experience&nbsp;<ul><li>Bachelor's degree&nbsp;&nbsp;</li><li>3 years’ experience with solicitation and maintenance of major gifts fundraising&nbsp;</li><li>Proven success soliciting and stewarding principal and legacy gifts.&nbsp;</li><li>Experience managing high-level volunteers and donor relationships.&nbsp;&nbsp;</li><li>Proficiency in sales, including the ability to identify donor needs, present compelling solutions, and secure funding effectively, contributing to increased revenue and donor satisfaction.&nbsp;</li><li>Excellent communication and interpersonal skills: Proficient in both oral and written communication with the ability to effectively interact with individuals at all levels.&nbsp;</li><li>Delivers information effectively in a variety of formats including letters, memos, analytical reports, and presentations.&nbsp;</li><li>Self-Motivated and team-oriented, able to work independently or as part of a team with minimal supervision. Motivated and enthusiastic with a positive attitude towards collaborative work.&nbsp;</li><li>Highly organized with the adaptability and flexibility to respond to and meet emerging or changing needs and unexpected requests.&nbsp;</li><li>Effective time management skills with the ability to prioritize tasks and meet deadlines.&nbsp;</li><li>Ability to think innovatively and actively participates with teams, offers ideas to enhance organizational processes, and commits to the values of the organization.&nbsp;</li><li>Ability to maintain the highest level of confidentiality while handling sensitive material concerning the organization and other information.&nbsp;</li><li>Demonstrates exceptional persuasive communication skills to influence diverse audiences, employing subtle strategies to guide others while fostering a sense of ownership in proposed solutions. Identifies and engages key decision-makers on critical issues, and effectively leverages networks both within and outside of UWNCNM to achieve organizational goals.&nbsp;</li><li>Contribute to the organizational shared goal of raising funds to support the mission and initiatives.&nbsp;</li><li>Demonstrate a solid ethical framework, exhibiting integrity, accountability, and a strong work ethic that aligns with the organization's values of integrity and trust.&nbsp;</li><li>Proficient in internet navigation and online research using modern web browsers to gather, verify, and utilize information effectively for job-related tasks&nbsp;</li><li>Demonstrate a comprehensive understanding and practical experience with AI, including data analysis, AI driven decision making, and the application of AI tools to enhance operational efficiency and innovation&nbsp;</li><li>Proficiency with technology including multiple videoconferencing software platforms (Microsoft Teams, Zoom, etc.), Microsoft Office Suite including Word, Outlook, Excel and PowerPoint, and basic computer literacy.&nbsp;</li></ul>Salary Range: $60,000 - $70,000 salary per year, based on experience, 32 hours per week FTE (Full Time Employee)&nbsp;&nbsp;Benefits: Full-time employees (FTE) are eligible for health, dental, vision, life, and long-term disability insurance, a 403b retirement plan, flexible spending account, EAP, voluntary insurance programs,tuition reimbursement, volunteer time off, and generous leave time. Part-time employees may be eligible for some of these benefits.&nbsp;&nbsp;Physical Requirements, Work Conditions, and Dexterity&nbsp;United Way of North Central New Mexico is a hybrid workplace. For this position, the schedule combines work from home on Mondays, Wednesdays and Fridays with in-person office attendance within UWNCNM’s office building is required on Tuesdays and Thursdays. Due to business needs, you may occasionally be required to work in-office on days other than specified. Additionally, the hybrid work schedule is subject to change to 100% in office work at any time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;<ul><li>Position is primarily in a standard office environment and requires long periods of sitting at a desk and computer to accomplish duties and to stand for limited periods of time.&nbsp;&nbsp;</li><li>Regular attendance is required in this position.&nbsp;&nbsp;</li><li>Must be able to operate a personal computer at an acceptable rate of speed.&nbsp;&nbsp;</li><li>Must be able to view computer monitors.&nbsp;&nbsp;</li><li>Must have access to reliable internet when working from home.&nbsp;</li><li>Must be able to work occasional early mornings, evenings and weekends including but not limited to attending a variety of meetings and events at UWNCNM and in the community.&nbsp;&nbsp;</li><li>Must have the flexibility to adapt schedule to meet evolving business needs as necessary.&nbsp;</li><li>Must possess a valid New Mexico driver’s license and have daily access to a dependable enclosed motor vehicle, with current auto insurance in your own name or named on the policy, to use to be physically present for in-office workdays and to attend offsite events, meetings, and other work activities.&nbsp;</li><li>Ability to travel to work in a variety of locations throughout north central New Mexico. &nbsp;</li><li>Must be able to lift and/or move up to 20 pounds unassisted and occasionally lift and/or move up to 40 pounds with assistance.&nbsp;</li><li>Must be able to perform the essential functions of the job with reasonable accommodation.&nbsp;</li></ul>&nbsp;Equipment Used&nbsp;PC and standard office equipment including but not limited to telephone, computer, copy machine, printer, scanner, and related equipment.&nbsp;Microsoft Office Suite, Outlook, Videoconferencing platforms (Zoom, Microsoft Teams, etc.), Internet and web browsers for research and information gathering.&nbsp;&nbsp;Location&nbsp;Must be a New Mexico resident and able to commute to the UWNCNM office building in Albuquerque, NM on designated in-office workdays to attend a variety of meetings and events at UWNCNM and in the community. &nbsp;&nbsp;Equal Opportunity Commitment&nbsp;UWNCNM supports the Americans with Disabilities Act (ADA). Please tell us if you need accommodation to perform the job's essential functions. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.&nbsp;&nbsp;United Way of North Central New Mexico is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We welcome applicants with disabilities and applicants from underrepresented racial and ethnic groups.   &nbsp;   This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This job description is meant only to be a guideline and may be modified at any time. UWNCNM is an At-will Employer. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.&nbsp;&nbsp;HOW TO APPLY:&nbsp;Interested applicants, or if you have additional questions, must supply a resume and cover letter to <a href="mailto:applicant@uwncnm.org" target="_blank">applicant@uwncnm.org</a> by August 21, 2025. Reference in the subject line: Application for Major Gifts Officer.&nbsp;

United Way of North Central New Mexico

United Way of Central New Mexico

Major Gifts Officer

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES 
	Reporting to the Interim VP of Operations and Administration, this position is responsible for the physical and digital infrastructure at United Way, including maintenance and security of the property, management of tenants, and oversight of information technology vendors and systems. Building and parking lot are owned by United Way and include office space for United Way staff and tenants, community event spaces, and warehouse space. This position supervises the Office Manager and the Facilities Coordinator.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Ensure United Way’s physical property, telecommunications systems, and information technology are well-maintained and meet the needs of staff, tenants, and community members.</li>
<li>Proactively ensure ongoing maintenance and security of building and parking lot. Maintain prioritized list of maintenance needs. Ensure that items are assigned and completed in a timely and cost-effective manner, and communicated to appropriate stakeholders.</li>
<li>Provide oversight to community spaces and warehouse, creating and reinforcing guidelines for use so that all users can keep the spaces organized and ready for use at all times.</li>
<li>Manage processes and policies related to building tenants (long term contract as well as event groups), with the goal of a fully-leased property.</li>
<li>Oversee procurement and vendor relationships related to building maintenance and security as well as telecom services and information technology. Assess vendors and systems regularly to ensure alignment with UW’s needs. Regular vendors include, but are not limited to, janitorial, security, and IT support.</li>
<li>Manage budget for facilities and technology equipment purchase, maintenance, and contracts. Ensure timely processing of all relevant receivables and payables.</li>
<li>Maintain availability to staff for basic IT support such as troubleshooting equipment, and determining appropriate vendor for escalation as needed.</li>
<li>Manage the renewal of relevant property and liability insurances; report and track claims as needed.</li>
<li>Maintain good working relationship with relevant licensing and government agencies.</li>
</ul>Supervisory Responsibility
This position will oversee two internal staff as well as external IT, security, janitorial and vendor contracts.
Physical Demands
At times, this position may include periods of extended physical activity such as walking, climbing, stooping, kneeling, and bending to inspect all aspects of the property, including technology equipment. Position at times requires the ability to lift up to approximately 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Facilities management skills: ability to assess and complete basic maintenance, building, and repair tasks; knowledge of equipment, supplies, and materials used in commercial property maintenance; general understanding of plumbing, HVAC, electrical, security, etc.</li>
<li>IT skills: knowledge and understanding of standard office hardware and software systems; ability to troubleshoot hardware and software; experience with software and IT support vendors; ability to support users and suggest appropriate steps for resolution.</li>
<li>Ability to manage vendors, contracts, and budgets.</li>
<li>Ability to exercise good judgment, manage time effectively to solve problems and take initiative, assign tasks and projects to appropriate parties, and respond appropriately to changing circumstances and priorities.</li>
<li>Ability to develop and maintain relationships with multiple internal and external individuals.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Strong computer skills including Microsoft Office and cloud-based systems.</li>
<li>Fluency in English required, with strong written and oral communication skills.</li>
<li>Ability to multitask and work under tight deadlines in a fast-paced office environment.</li>
<li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.</li>
<li>Preferred but not required is experience managing tenants within a commercial office building.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Associate degree or equivalent from two-year college or technical school.</li>
<li>A minimum of 5 years relevant facilities experience with at least 1 year IT support experience.</li>
<li>Combination of experience and education.</li>
<li>Supervisory experience is strongly preferred.</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

United Way Fresno and Madera Counties

Fresno and Madera Counties

Director of Facilities and IT

United Way of Greater Cincinnati (UWGC) has an immediate opening for Senior Program Manager who will play a pivotal role in driving and managing cross-functional initiatives to further our mission. You will be responsible for overseeing the successful delivery of projects, assessing capacity issues, and improving processes across the organization.
Key Areas of Responsibility:
Drive and Manage Cross-Functional Deliverables:
<ul><li>Lead and facilitate cross-functional teams to ensure the successful planning, execution, and delivery of projects and programs.</li>
<li>Collaborate with team members and stakeholders to identify project goals, objectives, and key performance indicators (KPIs).</li>
<li>Develop and maintain project plans, timelines, and regularly communicate progress to stakeholders.</li>
</ul>Risk Management:
<ul><li>Identify potential risks and issues related to project delivery and capacity constraints.</li>
<li>Develop and implement risk mitigation strategies to ensure successful project outcomes.</li>
</ul>Evaluate Capacity Issues:
<ul><li>Assess the organization's capacity and resource allocation to ensure efficient project execution.</li>
<li>Identify potential resource gaps or bottlenecks and work with leadership to address them.</li>
<li>Develop strategies to optimize resource allocation.</li>
</ul>Identification of Process Issues/Breakdowns and Development of New SOPs:
<ul><li>Analyze existing processes and workflows to identify areas of inefficiency, bottlenecks, or breakdowns.</li>
<li>Collaborate with teams to develop and implement new standard operating procedures (SOPs) and best practices to streamline operations.</li>
<li>Continuously monitor and evaluate the effectiveness of new SOPs, making improvements as necessary.</li>
</ul>Stakeholder Engagement and Communication:
<ul><li>Build and maintain strong relationships with key stakeholders, including staff, volunteers, donors, and external partners, when applicable.</li>
<li>Provide regular updates to leadership and stakeholders on project status, risks, and opportunities.</li>
<li>Foster a culture of transparency, collaboration, and accountability within the organization.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor's degree in a relevant field.</li>
<li>Minimum of 7 plus years of proven experience in program management, business operations, or a related role.</li>
<li>Demonstrated proficiency in Microsoft Office/Teams; SCRM experience preferred.</li>
<li>Excellent leadership and team management skills.</li>
<li>Exceptional problem-solving and analytical abilities.</li>
<li>Effective communication and interpersonal skills.</li>
<li>Ability to work independently and collaboratively.</li>
<li>Proficiency in project management tools and practices.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Innovative thinker with a track record of translating strategic thinking into inclusive actions plans and results.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
<li>Ability to build relationships across the organization and leverage relationships to drive achievement of organizational goals.</li>
<li>Excellent judgment and creative problem-solving skills, makes decisions based on accurate and timely data driven analysis.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Excellent writing, editing, verbal, analytical and presentation skills.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results-orientation.</li>
</ul>WORKING CONDITIONS:
<ul><li>Normal office environment with little exposure to dust, noise, temperature, and the like.</li>
<li>Extended viewing of computer monitors.</li>
<li>Occasional local travel to events within the regional area and nationally.</li>
</ul>Salary starting $75,000 annually plus competitive benefits package.
Applicants should apply by Thursday, October 12, 2023, via the link below:
<a href="https://jobapply.page.link/axFfP" target="_blank">https://jobapply.page.link/axFfP</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion

11 Administration / Customer Service Full time Jobs