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Love people and serving the community?&nbsp; Join the UWLES team! &nbsp;United Way of the Lower Eastern Shore (UWLES) is seeking an energetic professional for Office Manager in Salisbury, Maryland.This team member serves as the agency’s key contact in the front office for callers and office guests while collaborating closely with all team members, donors, volunteers, and community members.&nbsp; This role helps meet the organization’s mission through daily administrative tasks, database entry/data management, program and event support, facilities/vendor support, and basic accounting functions.The successful candidate must be an effective and positive communicator, have strong technical and organizational skills, able to manage concurrent projects with varied deadlines, and be open to creative solutions. &nbsp;This team member supports the agency’s outreach and fundraising events as well, and must be comfortable engaging with donors, volunteers, and community members.Candidates who share our values, commitment to community, and dedication to team success are encouraged to apply – we look forward to learning more about you!&nbsp; Submissions are accepted online and must include a cover letter, current resume and three (3) professional references.&nbsp;&nbsp;Primary duties include:<ul><li>Serve as the agency’s primary and initial contact with telephone and office support for general &amp; referral inquiries, community guests, donors, volunteers, visitors, and vendors.&nbsp; This person’s workspace is in the front lobby of our Salisbury, Maryland office.&nbsp;</li><li>Team/Project/Administrative Support duties, including but not limited to:<ul><li>Office technology support, including managing online tools/meetings, on-site technology, and coordination of vendor support.</li><li>Conference room scheduling, room preparations and care.</li><li>Managing office volunteers and related projects.</li><li>Pledge processing and maintaining confidential data in donor database.</li><li>Support for Finance Manager related to daily processing &amp; posting of receivables and payables, including utilizing database and QuickBooks.</li><li>Processing daily mail and packages.&nbsp;</li><li>Coordination/scheduling of board and committee meetings, with assistance in preparation &amp; distribution of communications and support materials.</li><li>Facilities and supplies management – maintaining safety protocols, organization of primary office and storage areas, facilitating supply/equipment orders, vendor/maintenance scheduling, and maintaining general office inventory.</li><li>Coordination of direct mail processes in donor database and Excel such as managing mail lists, producing letters, and facilitating with team and print/mail vendor.</li><li>Maintain database and reports for agency’s direct program(s) as needed.</li><li>Event administrative, logistics, and outreach support as needed to ensure positive guest experiences.</li></ul></li><li>Administrative support as needed for Leadership, Development, and Impact team members.</li><li>Additional duties as assigned based on interests, talents, and ability.</li><li>Occasional evening or weekend hours will be required to support the agency’s outreach and fundraising needs.</li></ul>Minimum Qualifications include:<ul><li>Ability to work in a dynamic, inclusive team environment with a community-centered philosophy.</li><li>Comfortable in engaging directly with donors, volunteers, and community members at outreach, fundraising or community events.</li><li>Professional, positive, and friendly interpersonal and customer service skills. &nbsp;Commitment to equality, kindness, integrity, and confidentiality at all times.</li><li>Excellent oral and written communication skills.</li><li>Adaptable with strong multi-tasking &amp; prioritizing skills.&nbsp;</li><li>Able to work both independently and with teams of staff and volunteers.</li><li>Advanced computer skills required:&nbsp; high proficiency with all Microsoft Office products (Excel, Outlook, Word, SharePoint, etc.); ability to master databases; Experience with QuickBooks preferred.</li><li>Ability to quickly learn and excel in new programs, database platforms and processes.</li><li>Strong organizational skills.</li><li>Adaptable and flexible to dynamic work environment, with strong multi-tasking and prioritizing skills.</li><li>3 to 5 years of administrative support or relevant experience.</li><li>High school diploma/GED or its equivalent; Associate degree preferred.</li><li>Physical needs of position may include extended periods of sitting or standing and lifting items up to thirty (30) pounds.&nbsp;</li><li>Use of own vehicle in performance of some duties will be needed. Standard mileage reimbursement is provided (excluding daily commute).</li></ul>This is a full-time, salaried exempt position.&nbsp; Minimum salary is $44,000 and maximum salary is $46,000.&nbsp; &nbsp;Standard office and work hours are 8:30 am – 5:00 pm, Monday-Friday.&nbsp;Options for a four-day work week with a modified daily schedule are available with leadership approval. &nbsp;Occasional evening or weekend hours will be required to support the agency’s outreach and fundraising needs.&nbsp;Benefits:&nbsp; A full benefits package is offered and includes options for health, dental, vision, life insurance with AD&amp;D, long-term disability, workers compensation, unemployment, and supplemental insurances – most with employer paid portions which vary by type/plan; Simple IRA retirement is offered, with match after first year; &nbsp; Paid time off includes sick, vacation, personal, holiday, military and bereavement for immediate family; additional unpaid parental/caregiving leave available.&nbsp;UWLES is an Equal Opportunity Employer and candidates from all backgrounds and cultures are encouraged to apply. &nbsp;Reasonable accommodations may be available for individuals with disabilities to perform the essential duties.UWLES is a high-performing nonprofit leader of solutions, funding, and collaboration for the challenges of our region. &nbsp;We leverage talents, relationships, and financial resources to drive community change. &nbsp;Impacting 1 in 3 neighbors annually in our four-county service area, UWLES harnesses the power of our community to advance health, education, and financial stability for all neighbors.

United Way of the Lower Eastern Shore

Office Manager

United Way of the Virginia Peninsula 
101 York Crossing Rd. 

Yorktown, VA 23692 

(757) 229 – 2222 


Job Title: Director of Resource Development 

Reporting to: CEO 

Department: Resource Development and Marketing 

Classification: Full-time, Salary 


Overall Purpose of this role: 

This relationship-focused servant leader helps determine and execute impactful 

resource development and fundraising strategies on the Virginia Peninsula. This 

position provides oversight and support to staff and volunteers working to raise 

awareness, funds, and volunteerism through the traditional United Way Workplace 

Campaign as well as through other diversified streams of revenue. 

As the community fundraiser, funds raised by United Way of the Virginia Peninsula 

(UWVP) are mobilized and leveraged to support direct-service nonprofit organizations, 

build and support collaborative solutions, and to ensure that households in our 

community can access assistance for basic needs and long-term supports. 

The Director of Resource Development works in tandem with the Board of Directors, 

CEO, and other leadership positions to ensure that fundraising and partnerships 

contribute to our organization’s mission to improve lives and our collective impact 

efforts to address poverty on the Virginia Peninsula. Key responsibilities for this 

position include strategic leadership, program and performance management, fund 

development, and relationship building. 


Strategic Leadership 

 • Define goals and strategies in coordination with the Board and CEO to build 

impactful partnerships, raise funds, and encourage volunteerism as a part of the 

organization’s overall Collective Impact Agenda 

 • Operationalize complex and strategic plans and objectives in order to direct 

tactics and tasks to appropriate staff, volunteers, and groups that maximize 

efficiency and performance 

 • Recruit, equip, and manage staff and volunteers working to raise funds and 

mobilize resources in the community including assigned Board Committee(s), 

the Annual Campaign Cabinet, Campaign partners and coordinators, affinity 

group leaders and members, and other committees associated with events and 

initiatives 


 • Participate as a member of the Senior Leadership Team to provide united, 

transparent, and supportive leadership presence across the organization that 

promotes responsiveness, accountability, and kindness. 

 • Model UWVP’s guiding principles with all internal and external staff: Kindness, 

Optimism, and Partnership 

 • Set and prioritize long-term goals and short-term objectives, and manages 

activities to ensure continuity and purpose-driven outcomes 

 • Monitor trends and research related to philanthropy and resource development 

models 

 • Maintain confidentiality and discretion when appropriate, balanced with an 

intentional effort to be transparent and maintain a high level of integrity and 

fidelity to the United Way mission and vision 


Program and Performance Management 

 • Compose defined long-term and annual resource development plans aligned with 

organizational strategies 

 • Evaluate outcomes and other metrics related to each revenue stream and 

identify opportunities to enhance partnerships, processes, and relationships in 

order to improve performance 

 • Evaluate resource development staff performance and provide opportunities for 

growth and development 

 • Develop, organize, and lead the planning of annual events and donor experiences 

related to affinity groups, the annual campaign, and special initiatives 

 • In partnership with the CEO, develop the annual budgeted revenue and manage 

expenses related to fundraising efforts 

 • Assist in establishing and managing operating and administrative policies and 

procedures related to resource development 

 • In coordination with the Director of Administration, supervise data entry and 

quality related to resource development and philanthropy including donor details 

and gift designations 


Fund Development 

 • In conjunction with the CEO, Community Impact leadership, and assigned Board 

Committee(s), identify opportunities and devise strategies and plans to 

strengthen and diversify partnerships and grow revenue 

 • Manage and grow multiple streams of revenue including the United Way 

Workplace campaign, corporate support, major and legacy gifts, peer-to-peer 

fundraising, and collaborative grant opportunities 


 • Enhance UWVP’s service delivery efforts related to volunteerism, pledge 

processing, and philanthropy to best align with Corporate Social Responsibility 

models 

 • In coordination with the CEO, cultivate, steward, and solicit current and 

prospective donors 

 • Ensure the integrity of pledge and gift processing with transparency and foster 

trust with donors, partners, and community stakeholders 

 • Execute an effective process for ensuring that every donation is accounted for 

appropriately and that every donor receives appropriately personalized gratitude 


Relationship Building 

 • Build and promote a discipline of relationship management across the 

organization, specifically in areas providing direct and critical support to resource 

development 

 • Cultivate and sustain positive, productive relationships with volunteers, 

community and business leaders, donors, fund recipients, and staff 

 • Work in partnership with the CEO to engage and educate members of the 

business and financial community about United Way’s resource development 

initiatives and collective impact strategies 

 • Build and grow relationships with other fund-making organizations in order to 

strengthen partnerships and build collaborative funding programs 

 • Identify and interpret relevant donor and volunteer aspirations in order to connect 

resources with community and organizational needs 

 • Effectively communicate with diverse audiences to share the UWVP mission in a 

way that compels others to give, volunteer, or connect with the organization in a 

meaningful way 

 • In partnership with the CEO and Marketing staff, develop mass communications 

related to major accomplishments, crisis response, and general organizational 

news 


Key Competencies: 

 • Visionary, strategic, and innovative 

 • Ability to understand and simplify complexities 

 • Shows kindness and diligence in the face of adversity 

 • Self-propelled initiative 

 • Knowledge of standard CRMs and donor databases 

 • Compelling public speaker and facilitation 

 • Values diversity and inclusion and strives for equity 

 • Seeks and shares knowledge collaboratively 

 • Focused and driven to achieve shared goals 


 • Adaptable to shifting priorities and various environments 

 • Accountable for results 

 • Ability to galvanize internal and external constituents around shared goals 


The ideal candidate will possess the following qualifications: 

 • Minimum of 5 years’ experience in nonprofit fundraising or related roles 

 • Undergraduate degree in Business Administration, Human Services, Leadership 

or related field. 

 • Technical proficiencies in Microsoft Office Suite, internet search engines as an 

end user, and social media platforms 

 • Ability to participate in some reasonable physical activity such as lifting, bending 

and moving, (accommodations will be considered as needed) related to event 

preparation and special programs 

 • Valid Driver’s license, automobile insurance, and reliable transportation required 


This position works in-office and in the community. Remote and hybrid options are not 

available. 


Interested candidates should send their resume to <a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>. 


<a href="info@uwvp.org">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Director of Resource Development

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Resource Coordinator 
Reporting To: Senior Manager, Partner 
Engagement 

 Department: 211 OC Position: Full-time/NON-EXEMPT 


Purpose of Position 
Under the supervision of the Senior Manager, Partner Engagement the Resource Coordinator is primarily 
responsible for managing and maintaining relationships with service agencies listed in 211OC’s resource 
databases including keeping up the accuracy of information, adding new agencies and services, and recruiting 
into GetHelpOC closed loop referral partners. 


Key Duties and Responsibilities 
ï· Manage and develop expertise of 211OC’s GetHelpOC: Community Information Exchange and iCarol 

resource databases of all front-end, back-end and administrative features and functions 

ï· Maintain and ensure integrity of records in the resource databases 

ï· Build relationships with agency and program staff, provide GetHelpOC demos, and encourage participation 
in GetHelpOC for closed loop referrals. 

ï· Initiate organization information updates in the 211OC resource databases, provide and follow up on 
requests with agency directors and managers 

ï· Develop a working knowledge of Alliance of Information and Referral Systems (AIRS) Taxonomy and 
Standards and how they are applied in the 211OC Resource Department 

ï· Research services available in the community and assist agencies with completion and updates of 
application and forms 

ï· Develop and maintain strong relationships with Agencies/Service Providers 

ï· Assist with 211RIDE program updates 

ï· Other duties as assigned. Responsibilities may change under manager discretion. 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with 
or without direct supervision; interact professionally with other employees, customers, and suppliers; work 
effectively as a team contributor on all assignments; and work independently while understanding the necessity 
for communicating and coordinating work efforts with other employees and organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets 
commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under 
control; remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains 
clarification; responds well to questions; participates in meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 


interpret written information. 
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to 
building a positive team spirit; puts success of team above own interests. 
Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and 
consideration, regardless of status or position; accepts responsibility for own actions; follows through on 
commitments. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of the organization. 

 
Job Requirements /Technical Knowledge 

ï· 1+ years working in the health and human service field preferred 

ï· 2+ years working in a customer service position preferred 

ï· Ability to maintain a positive, professional, and a discreet demeanor 

Compensation 
ï· $20-23/hr with competitive benefits. 

 
Physical Demands 
Physical demands are representative of the requirements necessary for an employee to successfully perform the 
essential functions of this position. The employee is required to actively listen and communicate clearly. The 
employee is required to stand and publically speak. The employee is required to walk, reach with arms and hands, 
climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. Vision abilities 
required by this job include close and far. Ability to operate a computer keyboard and mouse, and lift files and 
reports is required. Employee must be able to lift and carry 25 pounds. Reliable transportation and a clean driving 
record are required as the employee will need to travel throughout Orange County to visit with partners, County 
meetings, Collaborative meetings, and other meetings and trainings. 


Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Resource Coordinator

ABOUT USUnited Way of San Antonio and Bexar County (UWSA) unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross- sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Improving quality of life and advancing the greater good involves focusing in four impact areas: preparing children for kindergarten; empowering students to graduate and reach their full potential;helping individuals and families become self-sufficient; providing a safety net of services for those in crisis.JOB SUMMARYThe Grant Staff Accountant is responsible for assisting the Director of Grant Accounting and other staff in overall project coordination and subcontractor check requests, processing and overall support. UWSA successfully manages multiple state grants, which provides program funding including pay and benefits for team members involved in servicing those grants. This position is grant funded, thus continued employment is contingent upon awarded grant funding. UWSA applies for Grants that align with the community impact work it facilitates and provides. Grants are awarded for a fixedduration (typically 3 to 5 years) but are generally renewable.PRIMARY DUTIES AND RESPONSIBILITES<ul><li>Maintain Federal, State and Private Grant&nbsp;contracts</li><li>Prepare billing to Federal, State, Private&nbsp;grantors</li><li>Prepare and review financial documents, reports and&nbsp;statements</li><li>Review, prepare and process all payables related to Federal, State and Private&nbsp;Grants</li><li>Assist the Director of Grant Accounting in 1.) preparing and presenting updates on federal, state and private grants to appropriate internal and external stakeholders; and 2.) developing a process guide for primary duties and responsibilities.</li><li>Maintain files for all accounts payable relating to Federal, State and Private&nbsp;Grants</li><li>Review and prepare Federal, State and Private Grant monthly sub-contractor invoices, supporting documentation and check requests for&nbsp;payment</li><li>Populate payroll and General Ledger transactions monthly to internal financial reconciliation for all&nbsp;programs</li><li>Research various account balances/activity as&nbsp;needed</li><li>Review and examine co-investment on the Impact Council program&nbsp;investments</li><li>Assist with internal reviews of&nbsp;programs</li><li>Prepare monthly journal&nbsp;entries</li><li>Prepare and maintain compliance related documents for&nbsp;grantors</li><li>Assist in fiscal year end close, annual reports, reconciliation and adjusting journal&nbsp;entries</li><li>Assist with desk reviews, program audits and the annual fiscal and single&nbsp;audits</li><li>Assisting in new vendor contract setup, contract, budget and reporting&nbsp;forms</li><li>Create standardized reporting forms for contracts as&nbsp;necessary.</li><li>Assist with coverage of Front Desk duties as&nbsp;needed</li><li>Perform all other duties as&nbsp;assigned.</li></ul> &nbsp;EDUCATION AND EXPERIENCE<ul><li>High school diploma or GED and 4 years of community related work experience; or a bachelor’s degree from an accredited college or university; or 2 years of community related work experience plus an associate&nbsp;degree.</li><li>Budget and fiscal&nbsp;management.</li><li>One to three years of&nbsp;experience.</li><li>Strong relationships in the nonprofit, public and private sectors.</li><li>Background in working with volunteers and&nbsp;residents.</li></ul>KNOWLEDGE, SKILLS &amp; ABILITIES INFORMATION<ul><li>Professional demeanor, confident and goal&nbsp;oriented.</li><li>Attention to detail in a multitasking&nbsp;environment.</li><li>Outgoing, self-motivated and&nbsp;creative.</li><li>Proficient in Microsoft Office Suite, MS Word, Excel and&nbsp;Adobe</li><li>Strategic thinking.</li><li>Demonstrated independent decision-making and problem-solving&nbsp;ability.</li><li>Excellent verbal and written communication&nbsp;skills.</li><li>Facilitation and presentation skills and&nbsp;experience.</li><li>Knowledge of Results-Based Accountability™,&nbsp;preferred.</li><li>Data utilization expertise related to community&nbsp;issues.</li><li>Budget management&nbsp;experience.</li><li>Relationship management with a broad array of individuals and&nbsp;organizations.</li></ul>UNITED WAY COMPETENCIES&nbsp; &nbsp; X_ Core Competencies (all United Way Professionals):Mission Focused, Relationship Oriented, Collaborator, Results Driven, Brand StewardBENEFITS<ul><li>Employer-subsidized healthcare plan with employer-funded HRA&nbsp;offered.</li><li>Group dental, vision, life insurance and other insurance products are&nbsp;available.</li><li>Paid holidays, personal and sick leave&nbsp;time.</li><li>403(b) retirement plan with employer matching&nbsp;available.</li></ul>WORK ENVIRONMENT<ul><li>Normal nonprofit office environment with little exposure to dust, noise and extreme&nbsp;temperatures.</li><li>Extended work on personal computing equipment, telephone, multi-functioning printer and&nbsp;calculator.</li><li>Reliable transportation is required with the ability to travel to and from meetings, training sessions or other business-related events locally, routinely and around the state and nationally,&nbsp;occasionally.</li><li>Monday-Friday, 8:15 am to 4:45 pm work week with occasional evening and weekend&nbsp;hours.</li></ul>PHYSICAL DEMANDS<ul><li>Sedentary work on a PC; sitting for extended periods of time,&nbsp;routinely.</li><li>Normal office environment with little exposure to dust, noise, temperature, and the&nbsp;like.</li><li>Movement within the office and during external meetings and events,&nbsp;regularly.</li><li>Bends, stoops and twists,&nbsp;occasionally.</li><li>Exerts up to 25 lbs. of force,&nbsp;occasionally.</li><li>Facilitates, presents and collaboratively interacts with others,&nbsp;routinely.</li></ul> &nbsp;<ul><li>Perform repetitive tasks, i.e., typing and texting, routinely.</li></ul>The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The contents of this job description may change as deemed necessary by United Way of San Antonio and Bexar County.APPLYTo submit your application visit&nbsp;<a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-</a>&nbsp;<a href="https://recruiting.paylocity.com/recruiting/jobs/All/c1a895ce-f28e-4dac-88db-d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY" target="_blank">d5fb796d20f5/UNITED-WAY-OF-SAN-ANTONIO-BEXAR-COUNTY.</a><ul><li>Applications WILL NOT be accepted via&nbsp;email.</li><li>Contact&nbsp;<a href="mailto:uwjobs@unitedwaysatx.org" target="_blank">uwjobs@unitedwaysatx.org&nbsp;</a>should you experience problems submitting your&nbsp;application.</li></ul>United Way of San Antonio and Bexar County is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.United Way of San Antonio and Bexar County is committed to the full inclusion of all qualified individuals. As part of this commitment, UWSA will ensure that persons with disabilities are provided reasonable accommodations if reasonable accommodation is needed to participate in the job application, interview process, or to perform essential job functions, and/or to receive other benefits and privileges of employment.&nbsp;United Way of San Antonio and Bexar County | 700 South Alamo St., San Antonio TX, 78205 | <a href="http://www.unitedwaysatx.org/" target="_blank">www.unitedwaysatx.org</a>

United Way of San Antonio and Bexar County

Grants, Staff Accountant

This is a unique position with flexible schedule opportunities. &nbsp;This role is full time during our high season (September - March) then approximately 30+ hours/week April - August.ABOUT US United Way of the Lowcountry unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that create opportunities for members of our community to achieve self-sufficiency. United Way of the Lowcountry currently partners with corporate, foundation, individual, and government funders to address the community’s most pressing needs and drive sustainable results. In Beaufort and Jasper counties, we're working to create a brighter future for all. We do this in two ways: by providing essential services that meet the immediate needs of our most vulnerable residents and by investing strategically in education and economic mobility programs.&nbsp;Position Summary: The Administrative Coordinator is a detail-oriented and proactive role that provides coordination and essential support to our team, President/CEO, and Board of Directors. This role involves a variety of administrative responsibilities that help facilitate the smooth operation of our programs and initiatives. The ideal candidate will have strong organizational skills, a commitment to our mission, and the ability to work collaboratively in a fast-paced environment. The ideal individual will have the ability to exercise good judgment in a diversity of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.

United Way of the Lowcountry

Administrative Coordinator

United Way of Broward County fights for the Health, Education and Financial Prosperity of every person in our community. &nbsp;General Description: Coordinates the identification of and linkages to resources and referrals for both youth and family participants onsite in a public school in Hallandale Beach. Coaches participants to reach personal goals, with a focus on goals enhancing stable housing. Participant population will be those facing economic hardship and potential housing insecurity.The Family Stabilty Program is provided within the Community Partnership School™ (CPS) program. CPS Care Coordination will take a two-generation approach to include Parent Engagement, Economic Development, and Educational Workshops. The Family Stability Program provides services, training, and educational opportunities to parents which parallel and mirror the enrichment and educational offerings their children access through participation in CPS.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Responsible for identifying strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Following goal development, Care Coordinators will lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience.&nbsp;</li><li>Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.</li><li>Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.</li><li>Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.</li><li>Regular note taking and data management to measure activities and outcomes in the SureImpact database.&nbsp;</li></ol>Other Job Duties:&nbsp;<ul><li>Supports approximately 60 unique students and family units annually.</li><li>Advocates on behalf of clients and families for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Facilitates case consultation for client situations.&nbsp;</li><li>Establish case plan goals and will review with clients at regular intervals</li><li>Monitor client progress to ensure that clients are working towards a resolution of identified challenges</li><li>When appropriate, ensure successful case closure, documentation, and transition</li><li>Provides crisis prevention, intervention, and support services, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li></ul>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response effortsSupervises: This position has non-supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree&nbsp;with&nbsp;major&nbsp;coursework&nbsp;in&nbsp;social&nbsp;work,&nbsp;psychology,&nbsp;or other&nbsp;closely&nbsp;related field.</li><li>At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community&nbsp;resource referral, or closely related work with preferred experience working with persons with&nbsp;mental&nbsp;health&nbsp;conditions.</li><li>Knowledge of evidence-based practices, assessments processes, treatment&nbsp;planning,&nbsp;outcome&nbsp;measurement&nbsp;and quality&nbsp;management.</li><li>Experience&nbsp;working with&nbsp;low&nbsp;income,youth and families and/or other special population strongly&nbsp;preferred.</li><li>Ability&nbsp;to&nbsp;communicate&nbsp;effectively&nbsp;with&nbsp;a&nbsp;diverse audience.</li><li>Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion.</li><li>Proficiency required in Microsoft Office Products like: Word, Excel and other related computer programs.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Care Coordinator/Case Manager (grant funded)

General Description: This position provides administrative support to the MISSION UNITED program at the Veteran Resource Center (VRC). The incumbent in this position assists MISSION UNITED management with general activities and ensures the smooth running of the overall office administration.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Greets and directs all clients, volunteers and other visitors with courtesy. &nbsp;</li><li>Answers all incoming calls courteously, accurately takes and distributes messages/forward calls to the appropriate individual(s).&nbsp;</li><li>Screens and assesses client immediate needs and program eligibility during first point of contact.&nbsp;</li><li>Assists with entering Temporary Financial Assistance (TFA) requests in the payment system in accordance with program data guide.</li><li>This position will serve as a receptionist / front desk back-up and shared support to other UWBC buildings as needed (for example: Colker/Ansin).</li><li>Responds and refers to crisis calls calmly and quickly.&nbsp;</li><li>Receives the mail, Fed Ex, UPS, etc. packages and ensures all mail related items get distributed to the correct people in a timely manner.&nbsp;&nbsp;</li><li>Assures visitors sign in and out, maintaining the daily sign in log.&nbsp; Calls staff when visitors arrive to assure unauthorized individuals does not access offices.&nbsp;</li><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries</li><li>Provides overall day-to-day support to MISSION UNITED management in their area of responsibilities including: general community impact work, and the MISSION UNITED program.&nbsp;</li><li>Organizes all aspects of the MISSION UNITED meetings, including but not limited to: meeting scheduling, logistics and printed/visual aids.</li><li>Maintains quality and accuracy of all board related records including preparing and sending agendas, meeting notices and meeting materials.&nbsp;Record and transcribe meeting minutes.</li><li>Maintains office, kitchen and client supply inventory and orders.&nbsp;</li><li>Assures development and implementation of appropriate procedures for the effective and efficient filing/retrieval systems of documentation, to include files, manuals, proposals, etc.</li><li>Assists with the planning and implementation of meetings, round tables and training.&nbsp;</li><li>Organizes, manages, and coordinates notification; preparation of materials, logistics and transcribing minutes, as requested.</li></ol>Other Job Duties:&nbsp;<ol><li>Manages all customer situations, meet commitments, respond promptly to customer needs, and solicit feedback to continually reinforce and strengthen the organization’s brand.&nbsp;</li><li>Understands the United Way concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintain good working relationships with clients, visitors, staff, board members, major donors, volunteers, agency representatives, and guests.</li><li>Consistently demonstrates good telephone etiquette and courtesy</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Manages the MISSION UNITED leadership assigned areas expense reports, invoice processing, purchase orders, and ensures completion of timesheet.</li><li>Maintains up to date information for the MISSION UNITED management assigned areas, including but not limited to program summaries, allocations/grants updates, and training schedules.</li><li>Assures work is performed within established policies and procedures.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWBC policies.</li><li>Performs other administrative duties and assumes other responsibilities as assigned by the supervisors.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ol>Supervises: &nbsp;N/A. This position has no supervisory responsibilities.&nbsp;Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree with three plus years’ experience in an Administrative Assistant position role in a professional office environment preferred.</li><li>Minimum of associate’s degree or equivalent from an accredited two-year college or technical school and five years related experience.</li><li>Typing skills, with a high degree of accuracy excellent spelling, punctuation and grammar skills; ability to proofread accurately. Excellent telephone presence and good organizational skills required.</li><li>Must have knowledge of word processing equipment and computers with proficiency required in MS Word, MS Excel, MS Power Point, and other related computer programs as needed.</li><li>Must have strong customer service, communication, documentation, and interpersonal skills.&nbsp;</li><li>Must have excellent organizational and problem-solving abilities.&nbsp;</li><li>Ability to work independently and manage multiple tasks simultaneously.&nbsp;</li><li>Must be self-motivated, compassionate and have a positive attitude.&nbsp;&nbsp;</li><li>Initiative, analytical ability, high interpersonal relations and the ability to effectively communicate.</li></ul>Core Competency&nbsp;Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with&nbsp;utmost respect and responsiveness in order to deepen relationships and advance&nbsp;UWBC’s&nbsp;mission.</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceedsqualitative&nbsp;and&nbsp;quantitative goals in a&nbsp;thoughtful&nbsp;and&nbsp;time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one’s&nbsp;own&nbsp;behavior,&nbsp;leadership&nbsp;and&nbsp;commitment&nbsp;with the&nbsp;needs,&nbsp;priorities,&nbsp;goals&nbsp;and&nbsp;cultureof&nbsp;UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and&nbsp;embraces&nbsp;engagement&nbsp;of all&nbsp;people,&nbsp;ideasand&nbsp;backgrounds&nbsp;and&nbsp;aligns with&nbsp;United&nbsp;Way’s values.</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new&nbsp;challenges&nbsp;to&nbsp;further&nbsp;UnitedWay’s&nbsp;mission.</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to&nbsp;respond to emerging needs while continuing to deliver on organizational goals,&nbsp;objectives&nbsp;and&nbsp;timelines,&nbsp;and&nbsp;seeks&nbsp;help&nbsp;when&nbsp;neededin&nbsp;juggling&nbsp;priorities.</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be&nbsp;effective&nbsp;in any&nbsp;team&nbsp;setting.</li></ul>Environment &amp; Physical Demands:&nbsp;<ul><li>The office environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work duties will also entail outside environments and exposure to elements.&nbsp;</li><li>The employee will also work in a public service delivery environment. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp;</li><li>Physical demands include sitting and/or standing for extended periods of time; bending; lifting approximately 25 pounds; and regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.&nbsp; &nbsp;</li></ul>

Receptionist / Administrative Assistant 

United Way of Broward County fights for the health, education and financial prosperity of every person in our community.&nbsp;General Description: Develop and execute United Way of Broward County’s (UWBC) public policy agenda; support UWBC’s programmatic priorities, drive community involvement and increase donor engagement around advocacy actions.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Develop and execute a public policy agenda that will support UWBC’s programmatic priorities.</li><li>Educate local, state and federal elected officials on UWBC’s public policy agenda.</li><li>Collaborate with Commission on Behavioral Health and Drug Prevention and the State of Florida’s local behavioral health contractor to support and implement its public policy priorities.</li><li>Convene stakeholders and volunteers in a Public Policy Advisory Committee to prepare policy proposals for local, state, and federal officials.</li><li>Partner with staff and contractors working with the United We End Homelessness Initiative to develop and advocate for policy solutions that help mitigate the homeless and affordable housing crisis in our community.</li><li>Educate our community on our Asset Limited, Income Constrained, Employed (ALICE) population by planning and executing signature events and marketing campaigns to raise awareness about the needs of this group in our community.</li></ol>Other Job Duties:&nbsp;<ul><li>Engage Community Impact Directors and Commission on Behavioral Health and Drug Prevention staff to identify public policy issues relating to UWBC priorities.</li><li>Facilitate and/or conduct research and policy analysis related to UWBC public policy priorities.&nbsp;</li><li>Prepare reports, newsletters, fact sheets and other communication tools to inform internal and external stakeholders about UWBC’s Public Policy Agenda.</li><li>Present UWBC’s Public Policy Agenda to wide variety of audiences to increase community and stakeholder support and engagement. Build community coalitions around public policy issues where appropriate.</li><li>Work with the Resource Development team to increase donor and affinity group engagement as advocates for UWBC's Public Policy Agenda.</li><li>Develop relationships with municipal, county and state elected officials.</li><li>Monitor local, state and federal legislation, and its impact on UWBC’s priorities.</li><li>Participate in local and state coalitions that align with UWBC’s priorities.</li><li>Collaborate with United Way of Florida, and other local United Way organizations in Florida on issues impacting United Way priorities at the State level.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that the Director of Public Policy and Strategic Initiatives will be fully engaged in the organization's crisis plan and response efforts and lead areas when needed.</li><li>Works closely with, and fully supports the Performance and Quality Improvement (PQI) committee to understand the strategic priorities that align with the agency goals.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by the Chief Executive Officer.</li><li>Attendance at community events either sponsored by UWBC, or as an invited guest.</li><li>Any other duties as required in the normal course of business at UWBC.</li></ul>Supervises:&nbsp;Volunteers.Education &amp; Experience:&nbsp;<ul><li>Bachelor's Degree in Public Policy, Public Administration or related field; Master's Degree desirable.</li><li>Demonstrated interest in or understanding of the local and state policy making process.</li><li>Three years or more of experience in public policy, field advocacy, non-profit/social services management, program development, community relations or related service areas.</li><li>Demonstrated ability to convene and mobilize diverse populations, including community groups, elected and non-elected policy makers, business leaders, professional staff and volunteers.</li><li>Strong communicator - ability to write about and verbally present on public policy positions in a manner that is easy to understand for elected officials and the general public</li><li>Commitment to UWBC’s mission of fighting for the health, education and financial prosperity of every person in our community.</li><li>Ability to assess problems, issues and needs, and to develop an appropriate plan of action.</li></ul><h2>Core Competency&nbsp;Requirements:</h2><ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with&nbsp;utmost respect and responsiveness in order to deepen relationships and advance&nbsp;UWBC’s&nbsp;mission.</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and&nbsp;exceeding&nbsp;qualitative&nbsp;and&nbsp;quantitative&nbsp;goals&nbsp;in&nbsp;a&nbsp;thoughtful&nbsp;and&nbsp;time-driven&nbsp;manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one’s&nbsp;own&nbsp;behavior,&nbsp;leadership, and&nbsp;commitment&nbsp;with&nbsp;the&nbsp;needs,priorities,&nbsp;goals,&nbsp;and&nbsp;culture&nbsp;of&nbsp;UWBC.</li><li>Embraces diversity, equity and inclusion&nbsp;– Creates an atmosphere that respects and&nbsp;embraces engagement of all people, ideas, and backgrounds and aligns with United&nbsp;Way’s values.</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept newchallenges&nbsp;to&nbsp;furtherUnited&nbsp;Way’s&nbsp;mission.</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to&nbsp;respond to emerging needs while continuing to deliver on organizational goals,&nbsp;objectives,&nbsp;and&nbsp;timelines,&nbsp;seeking help when&nbsp;needed to&nbsp;manage&nbsp;priorities.</li><li>Personifies&nbsp;teamwork–&nbsp;Demonstrates&nbsp;good&nbsp;collaboration&nbsp;and&nbsp;communication&nbsp;effectively&nbsp;in any&nbsp;team&nbsp;setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Director, Public Policy & Strategic Initiatives

Job Summary:&nbsp;The Advancement Coordinator is responsible for supporting the Advancement Team in increasing donor acquisition and decreasing donor attrition through database management, individual and corporate donor acknowledgment, assisting with donor relations development, and processing donations. &nbsp;The Advancement Coordinator will help the Department’s efforts to build and cultivate relationships with public and private organizations, foundations, and individuals for philanthropic support of United Way’s vision, mission, services, and programs.&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; Reporting to the Sr. Director of Advancement, this position requires a high degree of attention to detail, initiative, and follow through skills to be successful and get the job done. &nbsp;All United Way of Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community. &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;Wage/Salary Range: $20.67hr - $22.11/hr. ($43,000-$46,000 annually)&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; United Way offers competitive wages and a generous benefits packet with employer contributions for full time employees including medical, dental, 401K, HRA, PTO, 11 paid holidays, and opportunities for educational and professional development. For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>.Position Duties:&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Manage CRM database, generating leads and reports, and ensuring accuracy and timeliness of account data. Provide accurate reports and meet project deadlines. •&nbsp;&nbsp;&nbsp;&nbsp;Working with the Director of Philanthropy to execute recognition strategies for donor accounts, affinity groups, and volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Provides support to mail campaigns from beginning to end, taking initiative to achieve timely acknowledgements with current donors and appropriate contact with prospective donors. This includes being the Post Office liaison. •&nbsp;&nbsp;&nbsp;&nbsp;Support the Advancement Team, including Annual Campaigns and Community &amp; Engagement, through picking up donations and dropping off campaign materials to various donors and prospects. •&nbsp;&nbsp;&nbsp;&nbsp;Provides administrative support to the team including writing handwritten thank you cards, mailing different levels of Welcome Packets, data cleanup, verifying pledges have been paid, and donor research. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure requests for information from internal staff, donors, volunteers, and others are responded to in a positive and timely manner. •&nbsp;&nbsp;&nbsp;&nbsp;Generate donor invoices and acknowledgements, satisfy donor requirements, and meet deadlines. •&nbsp;&nbsp;&nbsp;&nbsp;Provides support for monitoring and maintaining Donor Advised Funds in the CRM database and corresponding donor stewardship tasks such as acknowledgement letters, confirmation of contributions, updated account information to donors, etc. •&nbsp;&nbsp;&nbsp;&nbsp;Provide excellent customer/donor service, ensuring requests for information from internal staff, donors, volunteers, and others are responded to in a positive and timely manner.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Become proficient at CRM database, with ability to utilize data to create reports and mailing lists. •&nbsp;&nbsp;&nbsp;&nbsp;Assist Advancement team to coordinate activities, schedules, and other administrative tasks, as needed. •&nbsp;&nbsp;&nbsp;&nbsp;Assist Directors with the creation and tracking of purchase orders and expenditure reports. •&nbsp;&nbsp;&nbsp;&nbsp;Order and maintain supplies and equipment for use in presentations and various other functions. •&nbsp;&nbsp;&nbsp;&nbsp;Perform duties in accordance with UWTSA policies and procedures such as attending staff meetings, completing accurate and timely timesheets and expense reports, rotating as a receptionist, covering switchboard, and faxing documents, as assigned.Other duties as assignedQualifications, Skills, and Abilities •&nbsp;&nbsp;&nbsp;&nbsp;Associate degree in business management, Project Management, or closely related field or a combination of education, training and experience may be considered. •&nbsp;&nbsp;&nbsp;&nbsp;Two or more years of experience in customer service or related support role. •&nbsp;&nbsp;&nbsp;&nbsp;High-quality customer service, problem solving, conflict resolution, decision-making, leadership, team building, and time management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated skills using Google and Windows-based software, including Internet browsers, e-mail, word processing, spreadsheet, database, and presentation software. •&nbsp;&nbsp;&nbsp;&nbsp;Attention to detail, ability to multi-task. Must possess the highest-level of organization skills and the ability to work independently and take initiative.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to research and access information about donors, foundations, corporations, and other funding opportunities. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality and to respect and observe organizational protocol. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to handle sensitive information in a confidential manner. •&nbsp;&nbsp;&nbsp;&nbsp;During specific times of the year, the employee is required to visit a variety of direct service settings across the community. &nbsp;Additional mobility is required during this activity. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Must possess a valid driver’s license, current auto insurance, daily access to reliable vehicle and able to occasionally lift to 25 pounds.POLICY STATEMENT The United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status. &nbsp;

United Way of Tucson and Southern Arizona

Advancement Coordinator 

ORANGE COUNTY UNITED WAY 
JOB DESCRIPTION 


 Job Title: Enrollment Specialist Reporting To: Senior Manager, Community Programs 

 Department: CalFresh, 211 OC Position: Full-time/Non-EXEMPT 

 
Purpose of Position 
Enrollment Specialist is primarily responsible for helping people over the phone assess their eligibility and successfully apply 
on their behalf for benefits programs including, but not limited to: CalFresh (known federally as Supplemental Nutrition 
Assistance Program or SNAP), Low-Cost Utility Assistance, California Alternative Rates for Energy Program (CARE), and other 
approved application processes. 
 
Key Duties and Responsibilities 
 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for entitled 

benefits. 
 • Enroll clients over the phone through BenefitsCal (online –CalFresh and Medi-Cal), and other approved application 

processes, which includes answering questions on their behalf, obtaining consent and uploading images of their 
documentation. 

 • Maintain accurate tracking and reporting for enrollment programs and referral services. 
 • Conduct client follow-up via phone and text message to ensure the continuation of benefits. 
 • Assist with community outreach events throughout the County of Orange. 
 • Follow up with the client to determine application approvals and advocate on their behalf when experiencing barriers. 
 • Provide first-contact resolution by ensuring that each customer’s needs are addressed to the best of 2-1-1’s ability during 

their first contact with 211OC. 
 • Collaborate with and serve as a resource to community organizations and 211OC staff to share best practices and other 

knowledge. 
 • Assess participants’ immediate needs and make referrals to appropriate resources. 
 • Develop an expert working knowledge of the 211OC’s management software including Community Information Exchange 

database, telephony, softphone, texting, administrative systems and other approved software. 
 • Empower clients to choose the services they feel are most appropriate for their situations. 
 • De-escalate dissatisfied clients and intervene during crises and/or situations of abuse. 
 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource database and 

through teamwork with other Information &amp; Referral (I &amp; R) Specialists and the Resource Department. 
 • Assist clients in problem-solving when no services are available which can meet their needs. 
 • Divide time between answering contacts for benefits enrollment and the 2-1-1 general line based upon department call 

volume and staffing levels. 
 • Advocate on behalf of clients who have been denied services 
 • Troubleshoot basic technological failures 
 • Performs other duties as assigned 
 
Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or 
without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a 
team contributor on all assignments; and work independently while understanding the necessity for communicating and 
coordinating work efforts with other employees and organizations. 
 
 


 
 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits 
customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; 
remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret 
written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and 
procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of 
customers or employees of organization. 
 
Job Requirements /Technical Knowledge 

 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service field is 

desirable 
 • Must be Bilingual (English and Spanish– verbal and written) 
 • One year of experience working directly with individuals and families in crisis from the community 

 
Compensation 

 • $20.50 – $22.00 per Hour. Competitive Benefits 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform 
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to 
perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% 
of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, records, 
and office machinery. Constantly operates a computer and other office productivity machinery, such as a calculator, copy 
machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in 
the office, including under the desks. The person in this position frequently communicates with coworkers and customers 
who have inquiries about our business operations and the community we service; therefore, the person must be able to 
exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 


<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

24 Administration / Customer Service Full time Jobs