United Way Jobs
Volunteer Income Tax Assistance (VITA) Coordinator

Volunteer Income Tax Assistance (VITA) Coordinator

locationCedar Rapids, IA, USA
PublishedPublished: Published 6 days ago
Full time
3 - 5 years of experience

The Volunteer Income Tax Assistance Program (VITA) is a national IRS sponsored program that helps eligible taxpayers receive their maximum federal and state tax refunds.  The VITA Program Coordinator oversees the VITA program including IRS certified VITA volunteers; coordination and communication of sites in a multiple- county area; meets grant and sponsorship requirements; and leads promotion and education of VITA and economic mobility in UWECI’s  five-county area. 

Position Type: Full Time, Non-exempt

Reporting To: VP, Community Impact

Hours: 40/ week 

Supervisory Position: No

# of Direct Reports: N/A

Level of Education:   AA Degree and 1-3 years of experience OR

Work Experience: ( ) 1-3 years, ( X ) 3-5 years, ( ) 5-7 years, ( ) 7+ years 

Preferred field(s) of study: Non-Profit, Social Work, Financial Institution

  • Complete VITA training and certification in accordance with IRS and United Way of East Central Iowa requirements. 
  • Work with United Way internal departments collaboratively to develop marketing, outreach, and communications collateral for the program for awareness and education. 
  • Assist in volunteer recruitment, training, and retention.
  • Ensure all volunteers meet the IRS training and certification requirements according to their volunteer positions.
  • Develop the VITA volunteers’ work schedules and compile the number of volunteer hours spent preparing tax returns.
  • Procure and maintain the appropriate supplies, equipment, software, and ancillary materials to be used for tax preparation at the site by maintain the VITA budget.
  • When needed, provide support for all electronic return filing procedures within the guidelinesof the IRS VITA Agreement, including completing the electronic filing of batched taxpayer returns at the conclusion of each day.
  • Develop, maintain, and modify the processes and procedures required by VITA.
  • Adhere to grant requirements, communications and standards set by various funding sources, including but not limited to IRS, Iowa Center for Economic Success and varying sponsored partners. 
  • Track program data, including program details, objectives and results, and descriptive narratives on programmatic impact.
  • Assist with the development of the VITA program budget and monitor all revenue and expenses.
  • Coordinate and implement outreach and education activities in UWECI’s five county area that align with VITA and economic mobility.
  • Represent the VITA program at state meetings and teleconferences.
  • Additional duties may be assigned during off VITA off season       


  • Expect Excellence: Holding ourselves and others to the highest standards while embracing and learning from challenges.
  • Encourage Growth: Creating greater impact through continual learning and innovation.
  • Engaging Community: Connecting with networks and communities to address needs to improve the lives of every person.
  • Exercise Integrity: Acting ethically, honestly, and responsibly.

Professional Core Competencies:

  • Mission Focused: Priority to create real social change that leads to better lives and healthier communities. This drives performance and professional motivation.
  • Relationship-Oriented: An understanding that people come before process and can cultivate and manage relationships toward a common goal.
  • Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.
  • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand-Steward: An understanding of the role played and importance in protecting and growing the reputation and results of the greater network of United Ways.

Required degree level

  • Associate Degree

Years of experience

  • 3 - 5 years of experience