Volunteer Engagement Manager

Volunteer Engagement Manager

About United Way of Greenville County

For over 100 years, we have united the community to help people live better, safer, and more successful lives. While our work has evolved to meet the challenges of the day, our vision remains the same: We believe everyone should have access to the tools and opportunities that empower them to achieve their full potential.

Mission & Vision

Our mission is to mobilize people and resources to improve lives, strengthen the community, and advance equity for the benefit of all. Our vision is a Greenville County where all people have access to the opportunities to achieve their full potential.

Star Values

Our focus on collaboration, internally and externally, connects our team and work to our community so we can achieve the balance and symmetry needed to consistently show up for all of Greenville County.

Support- We collaborate with our team, stakeholders and organizations to support our community and move our mission forward.

Trust- With integrity and respect, we embrace transparency and build relationships with each other and the community to deliver on our promises.

Act- Each day we show up to do our best work for our coworkers, our investors and our community by staying proactive, adaptable and innovative.

Reflect- We reflect the change we wish to see within our communities by holding each other accountable to our mission, recognizing how our leadership today will impact the future of Greenville County.

Where We Serve

United Way of Greenville We serve people across the cities of Greenville, Greer, Fountain Inn, Simpsonville, Mauldin, and Travelers Rest. Our impact also extends to the following communities: Berea, City View, Dunean, Five Forks, Gantt, Golden Grove, Judson, Parker, Piedmont, Sans Souci, Marietta, Taylors, Tigerville, Wade Hampton, Ware Place, and Welcome.

Our Strategy

Poverty is persistent in Greenville County. We can’t let it win—because everyone deserves a shot at a better life. Our donor base is changing. So must we. From Baby Boomers to Gen Z and beyond, we must adapt and evolve to remain relevant.

To flip the script and win for our community, United Way of Greenville County must inspire and activate donors to increase access and reduce barriers to higher earnings for low-income earning members of the community.

Position Summary

Reports to: Chief Philanthropy Officer

Location: Greenville, SC

FLSA Status: Exempt

Position Summary:

United Way of Greenville County mobilizes people and resources to improve lives and strengthen our community. The Volunteer Engagement Manager plays a critical role in this mission by developing, coordinating, and expanding meaningful volunteer opportunities that connect individuals, companies, and groups to United Way’s community impact work. This role works collaboratively across departments and partners closely within the department to ensure seamless planning and execution of high-impact volunteer experiences and organizational events.

Areas of Responsibility

Volunteer Program Strategy & Management

• Develop and implement a comprehensive volunteer engagement strategy aligned with United Way’s mission, priorities, and annual goals.
• Create and manage signature volunteer initiatives, including large-scale days of service such as Hands on Greenville Day and Grateful GVL, affinity-group volunteer projects, and hands-on impact experiences such as School Tools and Project Joy.
• Identify new opportunities for volunteer engagement that meet community needs and support United Way’s programmatic and fundraising goals.

Cross-Department Collaboration

• Work closely internally to support event logistics, resource planning, and volunteer integration into major United Way events.
• Collaborate with Corporate Engagement, Philanthropy, Marketing & Communications, and Community Impact teams to create cohesive engagement experiences.
• Ensure volunteer activities support and elevate United Way’s fundraising, marketing, and impact goals.

Corporate & Community Partnerships

• Serve as the primary point of contact for corporate volunteerism, designing custom volunteer experiences for workplace partners.
• Build and maintain relationships with nonprofit partners to assess volunteer needs and match them with corporate and community groups.
• Support Corporate Engagement staff by integrating volunteerism into workplace campaigns and year-round engagement strategies.

Project Execution & Event Management

• Lead planning, logistics, and on-site coordination for volunteer events, ensuring high-quality execution, safety, and alignment with impact objectives.
• Coordinate venue needs; timelines, supply management, and volunteer roles related to organizational events.
• Provide meaningful orientation and storytelling to volunteers to reinforce United Way’s mission and deepen understanding of community needs.

Volunteer Recruitment, Training & Stewardship

• Recruit, onboard, and steward a diverse pool of volunteers, including individuals, families, corporate teams, and affinity groups.
• Create and deliver volunteer training materials, toolkits, and post-event follow-up.
• Manage volunteer recognition and appreciation efforts to strengthen long-term engagement.

Data, Evaluation & Communication

• Track participation, outcomes, and partner engagement using United Way’s CRM and volunteer management systems.
• Report regularly on metrics, impact stories, and trends to support fundraising, marketing, and strategic planning.
• Partner with Marketing & Communications to highlight volunteer activities and promote opportunities through digital channels.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3+ years of experience in volunteer management, event coordination, nonprofit program management, or related fields.
• Strong relationship-building and customer-service skills; comfortable working with corporate leaders, volunteers, and community partners.
• Excellent project management skills with the ability to manage multiple events and priorities simultaneously.
• Strong communication and presentation abilities.
• Experience with volunteer management software and CRM systems preferred.
• Ability to work occasionally nights and weekends for special events.
• Commitment to diversity, equity, inclusion, and belonging.
• Listen to understand and speak to be understood.
• Obsess over the details, but don’t be a perfectionist.
• Strive for best-in-class.
• Challenge assumptions without being rude or disrespectful. Know when enough is enough.
• Think big and be creative.
• Be thoughtful and kind.