Volunteer Center & Data Strategy Coordinator

Volunteer Center and Data Strategy Coordinator

Immediate Supervisor: Executive Director of CASA of SoLA

Staff Supervised: None

Job Classification: Exempt, Full Time

Organization Overview

United Way of Acadiana is committed to serving Acadia, Iberia, Lafayette, St. Martin, Iberia, and Vermilion parishes. United Way fights for the health, education, and financial stability of every person in our community. Our mission: to unite people and organizations with passion, expertise, and resources to create more opportunities for a better life. Our vision: an educated, prosperous, and safe Acadiana where all individuals and families are empowered to achieve their full potential.

Basic Job Summary :

United Way of Acadiana is seeking a dynamic and detail-oriented Volunteer Center and Data Strategy Coordinator to help amplify our impact through strategic data use and community volunteer engagement. This dual-role position combines leadership in managing and evolving our Volunteer Center operations with advanced data analysis to inform decision-making, measure outcomes, and enhance community impact.

The ideal candidate is equal parts systems-thinker and people-connector—able to support strategic data initiatives while fostering volunteerism throughout Acadiana.

Duties and Responsibilities:

Volunteer Center Oversight & Engagement (Approx. 50%):

• Support day-to-day operations of the United Way Volunteer Center, including volunteer recruitment, onboarding, training, and recognition
• Collaborate with community partners and nonprofit organizations to assess volunteer needs and promote opportunities
• Maintain and enhance volunteer management systems to improve scheduling, matching, and communications
• Track and report on volunteer engagement metrics, such as hours served, demographic trends, and retention rates
• Plan and coordinate special service initiatives such as Days of Action, disaster response efforts, and corporate volunteer events
• Serve as a key liaison between volunteers, nonprofit agencies, and internal teams to ensure a high-quality, mission-aligned volunteer experience

Data Strategy & Analysis (Approx. 50%):

• Collect, clean, and analyze quantitative and qualitative data related to United Way programs, community needs, and volunteer impact
• Design and maintain dashboards, scorecards, and visualizations to support performance tracking and storytelling
• Develop data-informed insights and recommendations to guide program strategy, grant reporting, and donor communications
• Coordinate community surveys and assessments to identify local needs and monitor emerging trends
• Ensure data integrity and consistency across platforms (e.g., Salesforce, Excel, Galaxy Digital, or other CRM tools)
• Support staff and partners with data literacy and training where needed
• Safeguard data privacy and ensure compliance with regulations and internal protocols

Qualifications:

• Bachelor’s degree in Data Science, Public Administration, Nonprofit Management, Business Analytics, or a related field
• Minimum 2 years of experience in volunteer coordination, data analysis, or community engagement
• Proficiency in Excel, SQL, Tableau, Power BI, or similar data visualization/analysis tools
• Familiarity with volunteer management platforms (e.g., Galaxy Digital, HandsOn Connect) preferred
• Experience working with CRM or database systems (Salesforce preferred)
• Strong written and verbal communication skills, with the ability to translate data into actionable insights for diverse audiences
• Proven ability to manage multiple responsibilities, work independently, and collaborate across departments

Preferred Qualifications:

• Knowledge of local community issues and social service networks in Acadiana
• Experience in nonprofit or mission-driven settings
• Understanding of Results-Based Accountability or similar impact evaluation frameworks
• Bilingual (English/French or English/Spanish) is a plus

Core Competencies:

• Mission Alignment: Deep commitment to the vision and values of United Way of Acadiana
• Strategic Thinking: Ability to connect data, people, and process to drive improvements
• Relationship Building: Builds trust with partners, volunteers, and stakeholders
• Data-Driven Decision Making: Uses evidence to guide planning and measure outcomes
• Initiative & Adaptability: Takes ownership and thrives in a fast-paced, evolving environment