Volunteer and Outreach Coordinator

Title: Volunteer and Outreach Coordinator          

Reports to: Director of Marketing & Public Relations

About United Way of Northern Utah: United Way of Northern Utah is a 501(c)(3) non-profit organization that serves Weber, Morgan, Box Elder, Cache, and Rich counties. Its mission is to unite people and organizations to build a healthy, stable, well-educated community where individuals, families, and neighborhoods thrive. Website: http://www.uwnu.org 

Goal: United Way of Northern Utah (UWNU) convenes rigorous and effective partnerships to improve the health, education, and financial stability of every person. Volunteers play a critical role in strengthening relationships, building a sense of pride in community development, and empowering programs to increase their impact. As such, UWNU is seeking a Volunteer and Outreach Coordinator to lead our organization in recruiting volunteers to build capacity for our internal programs and provide guidance and support to UWNU departments and programs in volunteer management and retention best practices. This position will enhance and develop equitable, meaningful volunteer opportunities to connect and inspire through year-round engagement and communication. In addition, the Volunteer and Outreach Coordinator will facilitate an internal UWNU Outreach Committee to help organize our community event tabling efforts, support promoting a cohesive brand, and prioritize efforts based on capacity and opportunity. Proactive in nature, UWNU seeks a self-motivated candidate who is confident in actively engaging with volunteers and managing competing priorities.

Key Responsibilities: 

Volunteer Recruitment to Build Capacity for UWNU Departments and Programs

• Proactively engage throughout the community to recruit volunteers for multiple UWNU departments, programs, and services through tabling at events, presenting to partners and groups, implementing targeted outreach, utilizing virtual platforms/social media, and fielding volunteer inquiries. 
• Collaborate with UWNU programs and services to understand specific volunteer needs, tailor recruitment strategies based on program requirements (e.g., one-time events vs. long-term commitments), and build a diverse network of potential volunteers through innovative and creative approaches to community engagement.
• Develop and maintain a segmented volunteer database (e.g., one-time, long-term, corporate, and group volunteers) and implement a mass communication platform to engage and notify individuals about relevant volunteer opportunities.
• Stay informed about community volunteer projects and needs, referring volunteers to opportunities outside of UWNU (e.g., court-ordered service, youth activities), and collaborate with colleagues to support community partner requests for volunteer assistance and events.

Build and Uphold Organization-Wide Best Practices for Volunteer Management and Retention

• Create a volunteer retention process to ensure the long-term success of our recruitment efforts, including appreciation strategies, recognition, leadership opportunities, and professional development.
• Create a consistent and cohesive volunteer management process to improve the volunteer experience and how UWNU organizationally tracks, onboards, and manages volunteers.
• Attend professional development opportunities as they arise with UServe and other volunteer management support organizations and disseminate information on best practices on management of volunteers throughout the organization. 
• Collaborate with internal colleagues to plan and implement volunteer appreciation events for all UWNU volunteers.

Coordinate UWNU Outreach Efforts

• Organize attendance and be the point of contact for UWNU for all outreach event requests and prioritize (A) which programs, services, and opportunities to promote at the events and (B) which events to attend based on capacity and opportunity.
• Facilitate the UWNU Outreach Committee

Operational Position Management and Documentation

• Oversee action items in the marketing department action plan and lead out relevant portions of the department’s logic model and organization's strategic priorities.
• Create and uphold SMART goals for recruitment, outreach, and organization-wide best practices.
• Track all required volunteer data for reports related to funding, annual impact, and effectiveness of strategies implemented.
• Oversee a recruitment and outreach budget and complete monthly spending reports.
• Support fundraising efforts and identify funding opportunities especially by cultivating volunteers for continued engagement and future fundraising requests.

Other duties as assigned 

Required Competencies: 

• Volunteer Coordination: Proven ability to recruit and engage volunteers. 
• Team Player: Works well with others to achieve a shared goal, while also contributing to the team's success.
• Collaborative: Understand the roles and contributions of all community sectors and mobilize resources (financial and human) through meaningful engagement. 
• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, with the ability to identify and correct errors, follow procedures precisely, and maintain high standards of quality in work.
• Tech Proficiency: Comfort using digital tools such as GivePulse or other volunteer management system, Canva, Adobe, Microsoft 365, Google Suite, email platforms, and social media management tools.
• Written and Verbal Communication: Strong ability to communicate effectively with diverse stakeholders through emails, verbal conversations, reports, and presentations.
• Relationship Building: Ability to engage, motivate, and maintain positive relationships with volunteers, community members, and colleagues.
• Mission-Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. 
• Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment
• Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well
• Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
• Action-oriented: Look for new solutions to old problems and take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Responsive: Ability to respond promptly, prioritize inquiries, and act as needs arise.

Required Qualifications: 

• Minimum 2 years administrative/office assistant work
• Minimum 2 years project management experience
• Excellent organizational skills (including task and time management)
• Associate’s degree or 2-3 years of related work experience required
• Ability to maintain a flexible work schedule, adjust as needed to occasional evening and weekend activities and events, and occasional local travel within the UWNU service area of Northern Utah. 
• Must possess a valid driver's license, auto insurance, and daily access to a reliable vehicle.

Preferred Qualifications:

• Bachelor’s degree in a relevant field (or equivalent experience). 
• Experience utilizing Just Serve, GivePulse, or similar volunteer management systems.
• Familiarity with the Canva online design program for creating promotional materials.
• Strong network in the Northern Utah community.

Wage: $39,000 - $43,000 annually based on experience and qualifications; annualized based on working 40 hours per week.

Location: Ogden, Utah (hybrid/remote work options available as approved by the direct supervisor). 

Hours: Full-time (40 hours), non-exempt, hourly; UWNU hours of operation are Monday-Friday, 8:00am to 5:00pm. UWNU strives for employees to have great work-life balance and allows for remote work assuming it does not interfere with productivity, results, and/or quality of relationships with partners. Work hours are subject to change based on UWNU and/or events and activities happening in the community. 

Benefits: A comprehensive benefits plan includes vacation, sick, holidays, health, dental, vision, and life and an organization-matched 403(b) plan of up to 10% after one year. 

How to Apply: Send a cover letter AND resume to jbrowning@uwnu.org

Closing Date: November 11, 2024