Vice President, Technology Operations & Digital Transformation

Position Summary

(Eligible for Hybrid/ 3 days in office - Alexandria, VA)

The Vice President, Technology Operations & Digital Transformation is a senior executional leadership and forward-looking role responsible for driving operational excellence, technology modernization, and cross-enterprise platform integration. Reporting directly to the Chief Technology Officer, this leader ensures that core technology services are robust, scalable, and aligned with the mission and long-term vision of the organization. The role combines strategic oversight with day-to-day management of critical systems, vendor ecosystems, business continuity planning, and enterprise-wide technology initiatives.

Key Responsibilities

Operational Leadership & Service Excellence

• Lead and evolve the organization’s technology operations, including infrastructure, and IT service management (ITSM).
• Co-lead evolving enterprise platforms (e.g., CRM, ERP, data environments).
• Establish and manage performance benchmarks, KPIs, and SLAs for all technology services.
• Drive continuous improvement initiatives to increase reliability, reduce cost, and enhance the end-user experience.

Digital Transformation Strategy

• Partner with the CTO to define and execute the digital transformation roadmap.
• Lead initiatives that modernize core systems, introduce automation, and increase the use of AI and data-driven technologies.
• Promote the adoption of cloud-native technologies and emerging tools aligned with enterprise goals.

Business Continuity & Risk Management

• Develop and lead the organization’s business continuity and disaster recovery planning.
• Oversee risk assessments and delivery of mitigation strategies to ensure resilience of key systems and services.
• Coordinate enterprise-wide continuity exercises and ensure compliance with policy, audit, and regulatory standards.

Enterprise Architecture & Platform Oversight

• Oversee integration and optimization of enterprise platforms, ensuring scalability and interoperability across business units.
• Provide architectural guidance for new technology investments and ensure alignment with strategic priorities.
• Support enterprise data governance, cybersecurity practices, and compliance frameworks in partnership with key stakeholders.

Vendor & Budget Management

• Manage key vendor relationships and ensure delivery of value through negotiated service contracts.
• Collaborate with Finance and Procurement and oversight and management responsibility of the technology operations budget and capital planning.
• Ensure transparency and accountability in project delivery and investment prioritization.

Team Leadership & Culture

• Mentor and develop a high-performing team of directors, and operational leads.
• Foster a culture of innovation, collaboration, accountability, and equity.
• Champion inclusive technology practices and ensure alignment with organizational values.

Key Elements of the Role

The VP, Technology Operations & Digital Transformation will be accountable for driving the following critical elements of organizational transformation:

• Technology Adoption: Leading the implementation and integration of advanced digital technologies including cloud computing, big data analytics, artificial intelligence (AI).
• Process Modernization: Streamlining and automating core business processes to enhance operational efficiency and reduce overall costs.
• Customer Engagement: Elevating the quality of service and stakeholder engagement through digital platforms, data-informed outreach, and multi-channel communication.
• Innovation: Creating an ecosystem that encourages experimentation, agile development, and innovation in products, services, and delivery models.
• Cultural Shift: Supporting a shift in mindset across the organization toward digital fluency, adaptability, and continuous improvement.

Qualifications

• Bachelor’s degree in computer science, engineering, business, or related field; master’s degree preferred.
• A minimum 12 years of progressive technology leadership experience, with a strong record in IT operations, enterprise platforms, and digital transformation.
• Demonstrated expertise in managing business continuity and disaster recovery in complex environments.
• Proven success leading large-scale transformation projects and technology modernization efforts.
• Demonstrated knowledge of cloud computing (Microsoft Azure, AWS), enterprise systems (Salesforce), and IT service management frameworks.
• Excellent executive communication skills and a track record of partnering effectively with C-level leaders and cross departmental functions.

Preferred Attributes

• Executive presence and strategic foresight.
• Skilled in navigating matrixed environments and aligning diverse stakeholders
• Experience working in nonprofit or mission-driven organizations.
• Strong project portfolio governance and vendor management skills.
• Passion for ethical, inclusive, and human-centered technology leadership.

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.

SALARY STATEMENT

The budgeted lifespan salary range for this position is currently $195,000 to $215,000 per year. Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.

ABOUT UNITED WAY WORLDWIDE

United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.

United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail recruitment@uww.unitedway.org and provide the nature of your request and your contact information.

We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.

United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.