United Way 211 Data and Technology Manager

Position Title: United Way 211 Data and Technology Manager 
Classification: Full Time Exempt 
Reports to: United Way 211 Director 
Wage Range: $46,000 to $55,000 
Location: Lee County
Application Deadline: March 3, 2025
Submit Cover Letter and Resumé to:  Resume@UnitedWayLee.org

ABOUT UNITED WAY OF LEE, HENDRY, and GLADES

United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community.  This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.  UWLHG is a $16 million nonprofit social services organization, with 75+ employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.

Job Summary
The United Way 211 Data and Technology Manager is responsible for overseeing operations within the United Way 211 Resource Department to maintain a high-quality database system. This role ensures the accuracy and integrity of the iCarol database by working closely with community partners to maintain program listings through targeted outreach and vetting processes. The Manager also supports the Resource Department team and collaborates with the United Way 211 Team to identify gaps and needs in available resources. By strengthening the database and increasing the accuracy of available resources, this role enhances caller satisfaction and supports grant requirements, program goals, and data analysis initiatives.

Key Responsibilities/Essential Functions

The major responsibilities of this position include, but are not limited to:
•    Support the 211 Resource Specialist team with research, information updates, and technical assistance to ensure high-quality service in the contact center.
•    Oversee the maintenance of a comprehensive, up-to-date computerized inventory of nonprofit, charitable, and government organizations within the assigned 211 service area, ensuring it is structured in accordance with established policies and procedures.
•    Work with Resource staff to ensure all agencies in the 211 database are reviewed and updated at regular intervals, at least annually.
•    Analyze, interpret, and prepare statistical data for local, state, and federal grants and programs.
•    Generate internal trends and ad hoc reports for department and management staff.
•    Transition to and manage Linklive call center and VisionLink database solutions.  Provide training, monitoring, and support to call center staff, collaborating with the 211 management team to address technical issues.
•    Coordinate 211 website and internet-related activities, including the management of approved applications of the community resources database and 211 Counts.
•    Assist in the development and implementation of a Quality Assurance process for the database, identifying and addressing errors and discrepancies in collaboration with the 211 management team.
•    Participate in Accreditation application process and subsequent review by InformUSA
•    Complete special projects and reports as assigned.
•    Participate in statewide 211 data gathering initiatives, including InformFL.
•    Support emergency response efforts; all employees are required to work before, during, or after emergencies as needed. Employees may be temporarily assigned to duties outside their normal scope, location, and work schedule to meet the needs of the county and its citizens.
•    Some travel is required.

Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other duties as assigned.
Education/Requirements
•    Bachelor’s degree in a Human Services-related field preferred, or an associate degree with equivalent experience. Direct experience may be substituted for education as appropriate.
•    Strong knowledge and skills in data analysis, statistical interpretation, and critical thinking.
•    Excellent organizational, problem-solving, and decision-making abilities.
•    Effective written, verbal, and interpersonal communication skills.
•    Ability to work independently and collaboratively in a team-oriented environment.
•    Strong multitasking skills, with the ability to manage responsibilities in high-pressure situations.
•    Proficiency in database systems and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
•    Familiarity with community resources and services in Southwest Florida is preferred.
•    Ability to handle multiple responsibilities in stressful situations.
Direct Reports – None

Physical Requirements & Working Conditions

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to thirty pounds and occasionally lift and/or move up to forty pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. 
Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.

Licenses- Valid Florida Driver’s License.

Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions.  This role routinely uses standard office equipment such as computers, phones, and photocopiers. 
This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 5:00p.m. Some evening and weekend hours may be required as job duties demand. 
United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.  Level II background screening will be conducted because of the nature of the position.  Applicants may be asked to take an online skill assessment.

Additional Information:

•    Opportunity to work with smart, passionate, and enthusiastic team members and volunteers.
•    Working with diverse staff and other constituents
•    Culture of high-performance expectations and accountability
•    Exciting and challenging work
•    Opportunity to help solve the community’s toughest problems.
•    Competitive pay that is commensurate with demonstrated successful performance and experience.
•    Paid Health and Dental Insurance for employee, 401K, and monthly accrued vacation and sick leave.